Technical guide
Water Industry Operations
Series 10 Flexible Learning Toolbox
Supporting resources for the Certificate III in:
Water Industry Operations
Version 1.0
flexiblelearning.net.au/toolbox
Series 10 Flexible Learning Toolbox: Water Industry Operations
© Commonwealth of Australia 2007
The views expressed herein do not necessarily represent the views of the Commonwealth of Australia. This
work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be
reproduced by any process without prior written permission from the Commonwealth. Requests and
enquiries concerning reproduction and rights should be addressed to Training Copyright, Department of
Education Science and Training, GPO Box 9880 Canberra City ACT 2601 or email
copyright@training.com.au.
Part of the Australian Flexible Learning Framework
Contents
List of tables and figures ............................................................................................................ iii
Introduction ................................................................................................................................ 1
System requirements ................................................................................................................. 2
Client hardware and software (for learners) .......................................................................... 2
Server hardware and software (for RTO) .............................................................................. 2
Developer hardware and software (for customising) ............................................................. 3
Toolbox Help Desk and support services .............................................................................. 3
Customising Toolbox content .................................................................................................... 4
What features can be customised? ....................................................................................... 4
Basic content editing ............................................................................................................. 6
Customising content within Flash interactions....................................................................... 7
Customising a Toolbox for single unit delivery ...................................................................... 8
Keeping to the standards ....................................................................................................... 8
Visual design ......................................................................................................................... 8
Navigation ............................................................................................................................ 15
File structure ........................................................................................................................ 15
Accessibility ......................................................................................................................... 16
Technical support .................................................................................................................... 17
Installation on a web server ................................................................................................. 17
Installing into a SCORM compliant LMS ............................................................................. 17
Producing CD-ROMs for distribution ................................................................................... 17
Known issues ...................................................................................................................... 18
The Toolbox Help Desk ....................................................................................................... 18
References .............................................................................................................................. 18
List of tables and figures
Table 1: Customisable elements ............................................................................................... 5
Table 2: CSS style list ................................................................................................................ 9
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Introduction
This Technical guide has been developed to support you in delivering the Certificate III
in Water Industry Operations
This Technical guide is divided into three sections:

System requirements

Customising Toolbox content

Technical support (FAQs, troubleshooting, help desk)
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System requirements
Client hardware and software (for learners)
Hardware
To use the learning material in this unit, learners will need a computer with the
following features:

IBM® compatible with a 1000 MHz processor running Windows 2000, XP, Vista, or

Apple Macintosh® with a 500 MHz processor running OSX v10.3.9 with:
o
128 Mb of RAM
o
800 x 600 pixel display
o
CD-ROM drive
o
Internet access
o
Sound card
Software
Learners will also need the following software/plug-ins installed on their computer:

Internet Explorer 6.0 or above (http://www.microsoft.com/)
-- OR -
Firefox 1.5 or above (http://www.mozilla.com/)
-- OR -
Safari 1.3 or above (http://www.apple.com/)

Microsoft® Word 97 or a similar word processing program to open and use
downloadable forms, checklists and worksheets.

Adobe® Flash Player 8. If you haven’t got this plug-in, you can download and
install the latest free version from: (http://www.adobe.com)

Adobe® PDF Reader 6.0 or above. If you haven’t got this plug-in, you can
download and install the latest free version from: (http://www.adobe.com)
Incorrect versions of these applications could result in information being shown in an
unreadable form or not shown at all.
Server hardware and software (for RTO)

IBM compatible computer with a 1000 MHz processor (OR Unix equivalent)

128 Mb of RAM

4 Gb hard disk space free

CD-ROM drive

2xISDN (128k), T1 preferred

Internet server software
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Developer hardware and software (for customising)
Same as client hardware and software above, with the addition of:

Macromedia® Dreamweaver 8 for editing HTML pages.

A word processor such as Microsoft® Word to edit documents.

If customisation of multimedia interactions is required, then the following
applications may be necessary:
o
Flash 8 Professional
o
XML SPY or equivalent XML editing tool
o
Photoshop/Fireworks (or equivalent) for editing still images
o
SoundEdit16 (or equivalent) for editing sound content
Toolbox Help Desk and support services
The Toolbox website provides support at
http://toolboxes.flexiblelearning.net.au/support/patches.htm. This site offers help desk
details, frequently asked questions, installation and configuration advice and patches
for any products that are found to have minor errors or discrepancies. If you are unable
to find what you are looking for on this site, please email the Toolbox Help Desk at
Toolboxhelp@flexiblelearning.net or phone 1300 736 710.
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Customising Toolbox content
In most cases Toolboxes are able to be modified and redistributed with minimal
licensing or copyright encumbrance. However, before commencing any modifications
we recommend that you check the license details of the Toolbox, to ensure that any
customisation undertaken does not contravene the conditions of that license.
For licensing conditions visit: http://www.flexiblelearning.net.au/toolbox/license.htm
Remember to retain the original files in their CD-ROM format so that you always have
an original copy of the Toolbox as a backup.
What features can be customised?
Toolboxes can be customised by users under the flexible licensing arrangements, as
long as they are not on-sold. You are therefore encouraged to customise the
Toolboxes. However, before embarking on any modifications or customisation, we
suggest that you:

check the licensing details of the Toolboxes to ensure that any customisation
does not contravene the conditions of the licence.

have the required trained personnel.

remember to retain the original files in the CD-ROM format as a backup (should
you require them at a later stage).
Some design aspects of the Toolboxes can be easily customisable. However, there
are other aspects of the Toolboxes that are more difficult. For this complex
customisation we recommend that you proceed only if you have the relevant trained
technical personnel.
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Table 1: Customisable elements
Element
To Customise
Description
Home page
Navigation and interactive graphic can be
customised using Macromedia Flash with
knowledge of Actionscript.
Location
index.htm
Footer can be updated using
Dreamweaver by editing the
/library/indexfooter.lbi library file.
Home page –
text alternative
Content changes can be made using
HTML editor.
index_text.htm
Template changes (look and design) can
be made using Dreamweaver to edit the
template file,
/templates/template_text_page.dwt
Footer can be updated using
Dreamweaver by editing the
/library/startfooter.lbi library file.
Shared html
pages (as seen
in footer of Home
page)
Content changes can be made using
HTML editor.
\toolbox_only\share
d\*.htm
Template changes (look and design) can
be made using Dreamweaver to edit the
template file, /templates/base.dwt
Footer can be updated using
Dreamweaver by editing the
/library/startfooter.lbi library file.
Unit HTML pages
(General content
pages)
Content changes can be made using
Dreamweaver. To modify templated
content use the “Modify | Template
Properties…” menu item.
\toolbox_only\units\(
all child
directories)\*.htm
Template changes (look and design) can
be made using Dreamweaver to edit the
template file,
/templates/template_level1.dwt
Footer can be updated using
Dreamweaver by editing the
/library/footer.lbi library file.
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Flash interactions
(with in Unit
HTML pages)
Content for Flash interactions can be
generated from three sources; audio
(mp3), images (jpg), text and control (xml)
To edit the audio, edit the .mp3 files using
a relevant sound content editor.
To edit the images, edit the .jpg files using
a relevant still image editing tool.
To edit the text and control, edit the .xml
files using a relevant XML content editor.
The interaction itself can be customised
using Macromedia Flash with knowledge
of Actionscript.
Intranet pages
Content changes can be made using
HTML editor.
\toolbox_only\share
d\flash\*.swf
\toolbox_only\units\(
all child
directories)\audio\*.
mp3
\toolbox_only\units\(
all child
directories)\images\
*.jpg
\toolbox_only\units\(
all child
directories)\xml\*.x
ml
\toolbox_only\share
d\intranet\*.htm
Template changes (look and design) can
be made using Dreamweaver to edit the
template file,
/templates/template_intranet.dwt
Glossary page
Content changes can be made using
HTML editor.
\toolbox_only\share
d\glossary.htm
Template changes (look and design) can
be made using Dreamweaver to edit the
template file,
/templates/template_glossary.dwt
Font, colours,
layout
Cascading Style Sheets can be modified
using Dreamweaver.
\toolbox_only\share
d\css\*.css
Each element is named appropriately and
commented.
Basic content editing
There are numerous ways of editing the content of this Toolbox. The approach is
similar to editing pages that might be found on any website.
The two simplest ways are:
1. Using a Web development package (MS FrontPage or Macromedia
Dreamweaver).
2. Using a straight text editor (MS Notepad or your favourite text editor).
A basic understanding of HTML and the software package is useful.
Web development software package

Download the complete Toolbox contents onto your machine.
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
Identify the pages you would like to edit (these are displayed in the address bar
at the top of the browser page when viewing).

Locate these files in the downloaded files, following the paths displayed in the
browser.

Open each file in your web editing software package (i.e. MS FrontPage or
Macromedia Dreamweaver) and make appropriate changes.

Save each file.

Check your edits in a web browser to see if it displays properly.
Text editor (i.e. MS Notepad)

Download complete Toolbox contents onto your machine.

Locate the file you wish to edit, following the paths displayed in the browser.

Open the file using a text editor (i.e. MS Notepad)

Make appropriate changes, following the CSS styles, some of which are:
o
<h1> (Main Headings) larger blue font in caps,
o
<h2> (Sub headings) green fonts,
o
<p> (main content i.e. paragraphs) black text.

Save each file.

Check your edits in a web browser to see if it displays properly.
Customising content within Flash interactions
You may wish to alter content within the many Flash interactions. The content for
Flash interactions can be generated from three sources; audio (mp3), images (jpg),
text and control (xml).
Audio (mp3) files can be found in the /media folder within each unit (when used), they
can be edited, removed or additional audio files can be added. When doing this make
sure you make consequent changes in the relevant xml file.
Image (jpg) files can be found in the /images folder within each unit (when used), they
can be edited, removed or additional image files can be added. When doing this make
sure you make consequent changes in the relevant xml file.
Text content for Flash interactions is drawn from xml files which can be found in the
/xml folder within each unit (when used). Simply edit the xml tag that is controlling the
content.
To edit the control of some of the Flash interactions, eg change an image, change
audio cue points. Simply edit the xml tag that is controlling the control.
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Customising a Toolbox for single unit delivery
You may only want to offer one or two units from the Toolbox, or limit access to certain
units and/or streams.
The best way to do this is to copy the relevant unit from the /units folder and remove
the ‘Home’ link from the left hand navigation (using the
/templates/template_level1.dwt file). You should remember to copy and
include the /shared folder with your customised version.
You may wish to create an entirely new home page to disable access to units. To do
this open the index_text.htm file, edit the links (removing links to content) and save
it as index.htm.
Keeping to the standards
This Toolbox has been developed in accordance with a number of internal conventions
and international standards. These standards may be related to accessibility, crossbrowser compatibility, or just to enable the easy location and customisation of content.
Keep this in mind when you are customising, as whatever you produce will need to be
accessible, cross-browser compatible, and able to be further customised.
Try to ensure that any changes you make are conformant with the following standards.

W3C WCAG Priority 1 Checkpoints -

XHTML 1.0 Transitional - http://www.w3.org/TR/xhtml1/

CSS 2 - http://www.w3.org/TR/REC-CSS2/
Visual design
This Toolbox uses:

Cascading Style Sheets (CSS2) for visual layout and site structure.

Only relative font sizes, compatible with the user specified "text size" option
have been specified.
If your browser or browsing device does not support style sheets at all, the content and
menu structure of each page is still readable.
Global formatting with CSS
This Toolbox has been created with Cascading Style Sheets (CSS). This will enable
you to make global changes to the look and feel of this Toolbox. If you don’t have a
good understanding of HTML and at least a beginner’s level understanding of CSS you
should get somebody with this knowledge to help you.
The CSS files are located at \toolbox_only\shared\css\
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CSS style descriptions
Table 2: CSS style list
Style
Settings
body
font-family: Arial,sans-serif;
color: #333333;
line-height: 1.166;
margin: 0px;
padding: 0px;
a:link, a:visited,
a:hover
color: #006699;
a:hover
text-decoration: underline;
h1, h2, h3, h4, h5,
h6
font-family: Arial,sans-serif;
text-decoration: none;
margin: 0px;
padding: 0px;
h1
font-size: 120%;
color: #986936;
margin-bottom: 20px;
margin-top: 25px;
h2
font-size: 114%;
color: #986936;
margin-bottom: -5px;
margin-top: 0px;
h3
font-size: 114%;
color: #8D6232;
margin-bottom: -10px;
margin-top: -5px;
h4
font-size: 100%;
color: #986936;
text-transform: uppercase;
margin-bottom: -15px;
margin-top: -10px;
h5
font-size: 100%;
color: #334d55;
margin-bottom: -20px;
margin-top: -15px;
ul
list-style-type: square;
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ul ul
list-style-type: disc;
ul ul ul
list-style-type: none;
label
font: bold 100% Arial, sans-serif;
color: #334d55;
#masthead
border-bottom: 1px solid #cccccc;
width: 100%;
background-color: #669ACC;
#unitTitle
font-size: 80%;
color: #FFFFFF;
background-color: #666666;
font-weight: bold;
text-indent: 20px;
line-height: 22px;
#content_box
float:right;
width: 70%;
margin: 0;
padding: 0 3% 0 0;
#pageNav
text-align: right;
font-size: 80%;
padding: 5px 5px 5px 0;
#voiceover
background-color: #FFFFCC;
width: 540px;
#pageTop
text-align: right;
font-size: 80%;
padding: 5px 5px 5px 0;
#ccs_hide
display: none;
#footer
clear: both;
background-color: #669acc;
#footerlinks
color: #fff;
width: 100%;
text-align:center;
background-color: #999999;
padding: 5px 0px 5px 0px;
font-size: 80%;
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#footerlinks ul
float:left;
width:100%;
margin:0px 0px 10px 0px;
padding:0px;
list-style-type:none
#footerlinks li
display:inline;
margin:0px;
padding: 5px;
#footerlinks a:link,
#footerlinks
a:visited
color: #fff;
padding: 5px 2px 5px 2px;
width:100%;
text-decoration:underline;
#footerlinks
a:hover
color: #fff;
background-color:#333333;
text-decoration:none;
.copyright
color: #000;
font-size:80%;
font-weight: bold;
#siteName
margin: 0px;
padding: 20px 0px 10px 30px;
#globalNav
color: #cccccc;
padding: 0;
white-space: nowrap;
text-align: right;
float: right;
#navBar
margin: 0 76% 0 0;
background-color: #eeeeee;
border-right: 1px solid #cccccc;
border-bottom: 1px solid #cccccc;
#navBar ul a:link,
#navBar ul
a:visited
display: block;
#navBar ul
list-style: none;
margin: 0;
#navBar li
border-bottom: 1px solid #eeeeee;
border-top: 1px solid #cdcdcd;
padding: inherit; display:block;
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html>body #navBar
li
border-bottom: none;
#sectionLinks
margin: 0px;
font-size: 90%;
position: relative;
text-indent: 10px;
display: block;
#sectionLinks *
vertical-align:middle;
#sectionLinks img
padding: 6px 0px 7px 0px;
#sectionLinks_level background-color: #EAEEFD;
1
text-indent: 20px;
#sectionLinks_level background-color: #F5F7FE;
2
text-indent: 30px;
#sectionLinks
a:link
padding: 2px 0px 2px 0px; width: auto;
voice-family: "\"}\"";
voice-family:inherit;
width: auto;
text-decoration: none;
display:block;
#sectionLinks
a:visited
padding: 2px 0px 2px 0px;
text-decoration: none;
display:block;
#sectionLinks
a:hover
background-color: #dddddd;
padding: 2px 0px 2px 0px;
text-decoration: none;
display:block;
#content
padding: 0px 0px 10px 10px;
font-size: 80%;
width: 540px;
#content td
vertical-align: top;
#content img
padding: 0px 0px 0px 0px;
margin: 0 0 0 0;
text-align: left;
#inra_content
padding: 0px 0px 10px 30px;
font-size: 80%;
width: 640px;
_content td
vertical-align: top;
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#inra_content img
padding: 0px 0px 0px 0px;
margin: 0 0 0 0;
text-align: left;
#flashbox_hold
background-color: #EBEBEB;
padding: 5px 0px 5px 5px;
margin: 0px;
width: 535px;
#flashbox_large
padding: 0px 0px 10px 0px;
#pophead
border-bottom: 1px solid #cccccc;
width: 100%;
background-color: #669ACC;
#popintranethead
border-bottom: 1px solid #cccccc;
width: 100%;
background-image: url(../images/letterhead_main.jpg);
background-repeat: repeat-x;
height: 100px;
#smallpopup_body
background-color: #FFFFCC;
#Glossary_AtoZ_le
tter
font-size: 150%;
font-weight: bold;
color: #0066FF;
#glossary_heading
font-weight: bold;
color: #CC6600;
#glossaryheadBox
border-bottom: 1px solid #cccccc;
width: 100%;
#centralwaterNav
color: #ffffff;
padding: 0;
white-space: nowrap;
text-align: right;
float: none;
position: absolute;
left: 410px;
top: 0px;
font-weight: bold;
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#intranetTitle
color: #000000;
float: none;
border-width: 5px;
position: absolute;
left: 470px;
top: 60px;
font-size: 120%;
#user_instructions
position:relative;
background-color: #E4CDBA;
border: 4px double #5FB7D3;
margin-bottom: 10px;
#user_instructions
p
margin:12px 8px 12px 50px;
#user_instructions
img
position: absolute;
top: 8px;
left: 5px;
#glossaryHolder
font-size:80%;
border:solid 1px #666666;
width:300px;
padding:1px;
position:absolute;
z-index:100;
visibility:hidden;
color:#333333;
top:0px;
background-color:#ffffcc;
#glossaryTitle
font-weight:bold;
#table
border:1px solid #000;
width:100%;
#rows
position:relative;
float:left;
border:1px solid #000;
width:100%;
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#rows #c1-100
border-right:2px solid #000;
background:#fff;
float:left;
margin:0px 0px 0px 0px;
padding: 5px 5px 5px 5px;
width:100px;
position:inherit;
#rows #c1-150
border-right:2px solid #000;
background:#fff;
float:left;
margin:0px 0px 0px 0px; padding: 5px 5px 5px 5px;
width:150px;
position:inherit;
You can find out more about CSS at: http://www.htmlhelp.com/reference/css/.
Navigation
Navigation for the Toolbox is generated in the template files (/templates/*dwt). To alter
these you must copy the entire toolbox and open the dwt files in Dreamweaver. Once
altered and saved changes will be replicated to the entire site.
Though the navigation structure is altered in the template files, the items in the
navigation are altered on the pages themselves.
File structure
The root folder has the following sub-folders:

toolbox_only which includes all scripts, styles etc that are used in the
Toolbox - it must be on every CD-ROM or server copy of the Toolbox.

source_files which contains all source files.

templates which contains all Dreamweaver template files.
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Accessibility
The site is compliant with W3C Web Content Accessibility Guidelines (WCAG) Priority
1 checkpoints - http://www.w3.org/TR/WCAG10/
Each Flash interaction is also available in an accessible form. This can be found by
selecting the ‘Text Version’ link below the Flash interaction.
If you modify any of this Flash content, remember to modify the content in the
alternative version as well.
Links
Title attributes have been used on links to describe the link in greater detail. If the text
of the link already fully describes the target (such as the headline of an article), then
the title attribute may be skipped.
Links have been written so users with screen-readers can make sense of them out of
context.
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Technical support
Technical support is available from the Toolbox Help Desk, which is detailed at the end
of this section. However before calling or emailing, please make sure that the answer
you seek is not located elsewhere in this section, or available on the support pages at
www.flexiblelearning.net.au/toolbox/support.
Installation on a web server
Copy the entire contents (except for autorun.inf, autorun.exe and the
source_files directory) from the CD-ROM to the appropriate directory on your web
server. If you are only copying selected Units to your server or CD-ROM, you must
make sure the entire shared folder is also copied.
There are no server side technologies utilised by this Toolbox, so no server
configuration will be necessary.
Installing into a SCORM compliant LMS
If you wish to make content from this Toolbox available through your LMS, and your
LMS is SCORM compliant, then you can install the relevant learning objects (LOs) by
using the following process:
1. Browse to the Toolbox Repository at
http://toolboxes.flexiblelearning.net.au/repository/index.htm.
2. Search on the name of this Toolbox, you will find a number of learning objects,
each relating to a section of the Toolbox CD-ROM.
3. Download each object that you wish to place on your LMS. They will be
delivered as IMS content packages, which look exactly like .zip files.
4. Follow your LMS’s specific instructions for uploading these IMS content
packages.
Be aware that not all LMS’s are SCORM compliant, and that some claiming to be
compliant cannot process IMS content packages so probably aren’t.
Please refer issues with the uploading of content to your LMS administrator, not the
Toolbox Help Desk. The administrator or LMS vendor will contact us if necessary.
Producing CD-ROMs for distribution
Whether producing one-off copies of CD-ROMs, or class sets, use the following
procedure:
1. Start up your favourite CD-ROM burning software
2. Select the data option (don’t simply copy the whole CD-ROM)
3. Drag and drop all files (except the source_files directory)
4. You may wish to delete the Teacher guide and Technical guide
5. Burn
Before you burn yourself a class set, it might be wise to test that the first one works as
expected.
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Known issues
The following are known technical issues that users may experience when using this
Toolbox.
 IIS 6.0 will not serve content of unknown MIME type.
 Pages display strangely on IE 5.5 due to incompatibilities with it’s
implementation of the CSS standard.
 Flash detection issues in WebCT
 Lotus Notes based training environments don’t allow pop-ups.
 Issues with pop-up blocking by Windows XP SP2, and others (i.e. Google).
 Browser printing (right hand edge of page may be cut off).
 Issues trying to use Dreamweaver templates inside FrontPage.
The Toolbox Help Desk
The Toolbox Help Desk is here to help you with installing Toolboxes and solving
technical issues and a single help desk call is all that is needed. However, before
contacting the help desk please assist us by following these steps:

Check if your question has already been answered in the Frequently Asked
Questions (FAQs) section of the Toolbox website at
http://toolboxes.flexiblelearning.net.au/support/index.htm.

Check the section relating to patches and fixes on the Toolbox website at
http://toolboxes.flexiblelearning.net.au/support/patches.htm.

If you don’t find the assistance you need on these pages:
Email: toolboxhelp@flexiblelearning.net.au
Phone: 1300 736 710

Please provide:
o the Toolbox name and series number, 10.02 Water Industry Operations
o your name, phone number and email address
o the problem you need help with.
The Flexible Learning Toolbox Help Desk will contact you as soon as possible.
References
W3C (1998). Cascading Style Sheets, level 2, http://www.w3.org/TR/REC-CSS2/.
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Toolbox contact details:
Flexible Learning Toolbox Help Desk
Phone: 1300 736 710
Email: toolboxhelp@flexiblelearning.net.au
Website: flexiblelearning.net.au/toolbox
For more information contact:
2007 Australian Flexible Learning Framework
National Communication
Phone: (07) 3307 4700
Fax:
(07) 3259 4371
Email: enquiries@flexiblelearning.net.au
Website: flexiblelearning.net.au
GPO Box 1326
Brisbane QLD 4001
Australian Flexible Learning Framework
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