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w w ap eP m e tr .X w October/November 2013 2 hours and 30 minutes Candidates answer on the Question Paper. No Additional Materials are required. READ THESE INSTRUCTIONS FIRST Write your Centre number, candidate number and name on all the work you hand in. Write in dark blue or black pen. Do not use staples, paper clips, highlighters, glue or correction fluid. You may use a pencil for any diagrams, graphs or rough working. DO NOT WRITE IN ANY BARCODES. Answer all questions. All the Figures referred to in the questions are contained in the Insert. The number of marks is given in brackets [ ] at the end of each question or part question. This document consists of 13 printed pages, 3 blank pages and 1 Insert. DC (CW) 62832/2 © UCLES 2013 [Turn over om .c * 3 6 5 0 1 1 2 0 3 4 * 9395/13 TRAVEL AND TOURISM Paper 1 Core s er UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS General Certificate of Education Advanced Subsidiary Level and Advanced Level 2 Question 1 Refer to Fig. 1 (Insert), a job description for a hall porter in a large hotel. (a) Identify four groups of internal customer that hall porters are likely to have working contact with. 1 ....................................................................................................................................... 2 ....................................................................................................................................... 3 ....................................................................................................................................... 4 ................................................................................................................................... [4] (b) Identify and explain three ways in which the hall porter will provide a service directly to the hotel’s resident guests. 1 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 2 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 3 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [6] © UCLES 2013 9395/13/O/N/13 For Examiner’s Use 3 (c) Explain three ways in which the hotel’s head porter is likely to monitor the performance of staff under their control. For Examiner’s Use 1 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 2 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 3 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [6] © UCLES 2013 9395/13/O/N/13 [Turn over 4 (d) With reference to one job role within a travel and tourism organisation with which you are familiar, evaluate the customer service training provided for employees. Job role .................................................. Organisation ................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [9] [Total: 25] © UCLES 2013 9395/13/O/N/13 For Examiner’s Use 5 Question 2 Refer to Fig. 2 (Insert), information about the development of tourism in the Indian state of Himachal Pradesh. For Examiner’s Use (a) Identify four types of tourism that will be promoted by the Himachal Pradesh Tourism Development Corporation (HPTDC). 1 ....................................................................................................................................... 2 ....................................................................................................................................... 3 ....................................................................................................................................... 4 ................................................................................................................................... [4] (b) Explain three ways in which the HPTDC is likely to promote Himachal Pradesh to potential overseas visitors. 1 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 2 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 3 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [6] © UCLES 2013 9395/13/O/N/13 [Turn over 6 (c) Explain fully two ways in which guests are likely to benefit from the fact that the HPTDC operates hotels in key Himachal Pradesh destinations. 1 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 2 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [6] © UCLES 2013 9395/13/O/N/13 For Examiner’s Use 7 (d) Discuss the view that the development of tourism in Himachal Pradesh will be able “to generate income and employment for the state’s rural youth”. 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[9] [Total: 25] © UCLES 2013 9395/13/O/N/13 [Turn over 8 Question 3 Refer to Fig. 3 (Insert), information about the Big Swing in Graskop, Mpumalanga, South Africa. (a) Identify four materials used to make the souvenirs (curios) on sale at Graskop Falls. 1 ....................................................................................................................................... 2 ....................................................................................................................................... 3 ....................................................................................................................................... 4 ................................................................................................................................... [4] (b) Explain three likely positive socio-cultural impacts of the local community project shown in Fig. 3 (Insert). 1 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 2 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 3 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [6] © UCLES 2013 9395/13/O/N/13 For Examiner’s Use 9 (c) Discuss the main reasons for the growth in popularity of visitor attractions such as the Big Swing. 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[6] © UCLES 2013 9395/13/O/N/13 [Turn over 10 (d) With reference to one destination with which you are familiar, assess the features of the natural landscape that attract visitors. Name of chosen destination ............................................................................................ .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [9] [Total: 25] © UCLES 2013 9395/13/O/N/13 For Examiner’s Use 11 Question 4 Refer to Fig. 4 (Insert), visitor statistics for international arrivals in Fiji. Fiji is an island destination in the Pacific Ocean. For Examiner’s Use (a) Identify the four largest source markets for international visitors to Fiji in 2010. 1 ....................................................................................................................................... 2 ....................................................................................................................................... 3 ....................................................................................................................................... 4 ................................................................................................................................... [4] (b) The number of visitors to Fiji from some countries has decreased since 2005. Suggest and fully explain two likely reasons for these trends. 1 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 2 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [6] © UCLES 2013 9395/13/O/N/13 [Turn over 12 (c) Many resorts in Fiji are owned and managed by foreign private sector companies. Explain three negative socio-economic impacts that may result from this. 1 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 2 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... 3 ....................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [6] © UCLES 2013 9395/13/O/N/13 For Examiner’s Use 13 (d) With reference to examples with which you are familiar, discuss the relationship between sustainable tourism and a destination’s carrying capacity. .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... .......................................................................................................................................... ...................................................................................................................................... [9] [Total: 25] © UCLES 2013 9395/13/O/N/13 For Examiner’s Use 14 BLANK PAGE © UCLES 2013 9395/13/O/N/13 15 BLANK PAGE © UCLES 2013 9395/13/O/N/13 16 BLANK PAGE Permission to reproduce items where third-party owned material protected by copyright is included has been sought and cleared where possible. Every reasonable effort has been made by the publisher (UCLES) to trace copyright holders, but if any items requiring clearance have unwittingly been included, the publisher will be pleased to make amends at the earliest possible opportunity. University of Cambridge International Examinations is part of the Cambridge Assessment Group. Cambridge Assessment is the brand name of University of Cambridge Local Examinations Syndicate (UCLES), which is itself a department of the University of Cambridge. © UCLES 2013 9395/13/O/N/13
