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UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
General Certificate of Education Advanced Level
*1951656494*
9713/11
APPLIED INFORMATION AND COMMUNICATION TECHNOLOGY
Paper 1
May/June 2010
1 hour and 15 minutes
Candidates answer on the Question Paper.
No additional materials are required.
READ THESE INSTRUCTIONS FIRST
Write your Centre number, candidate number and name on all the work you hand in.
Write in dark blue or black pen.
Do not use staples, paper clips, highlighters, glue or correction fluid.
You may use a pencil for any diagrams, graphs or rough working.
DO NOT WRITE IN ANY BARCODES.
Answer all questions.
The number of marks is given in brackets [ ] at the end of each question or part question.
The businesses described in this paper are entirely fictitious.
This document consists of 20 printed pages.
IB10 06_9713_11/4RP
© UCLES 2010
[Turn over
2
Scenario 1
Questions 1 and 2
For
Examiner's
Use
Islamabad Translation Services is a company which employs a number of workers who translate
documents between English and Urdu. Because much of the work is done on an individual
basis, Faisal, the manager wants to allow the translators to work from home.
Shaista is a translator and she would like to work from home. She, like other workers, already
has a standard PC with monitor, keyboard and mouse.
© UCLES 2010
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3
1
(a) Describe the personal characteristics that Shaista would need to have before Faisal
would recommend that she be allowed to work from home.
For
Examiner's
Use
[3]
(b) Describe, including their uses, the extra hardware that each worker will need to have in
order to work from home.
[3]
© UCLES 2010
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2
Faisal wants to remain in contact with his workers and has considered regular video
conferences for this. He feels this would also enable him to check on their work.
(a) Describe the extra hardware which Faisal would have to provide for each worker to take
part in a video conference.
[3]
(b) Explain why Faisal would use a video conference rather than a phone conference.
[2]
© UCLES 2010
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Examiner's
Use
5
Scenario 2
Question 3
For
Examiner's
Use
An Egyptian book publishing company, Cairo Press, is looking to expand its operations. They
wish to increase their advertising to extend their customer base. Their preferred method of
advertising would be using a website, though they have the ICT facilities necessary to use a
variety of methods.
If they do create their own website they will ask Ali, one of their most talented workers, to
produce it. However, they are concerned about his lack of organisational skills.
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3
(a) Describe how time management software would help Ali to plan the creation of the
website.
[4]
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Examiner's
Use
7
(b) Describe, giving the uses of each, six different types of software which Ali could use to
create the website.
For
Examiner's
Use
[6]
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(c) Discuss the advantages and disadvantages to a company of advertising on somebody
else’s website rather than creating their own website.
[5]
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Examiner's
Use
9
(d) Give the advantages of using flyers to advertise the company locally.
For
Examiner's
Use
[4]
© UCLES 2010
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Scenario 3
Questions 4 and 5
For
Examiner's
Use
Sellafield food shops is a national chain of supermarkets in the UK. They have recently
implemented a website for their customers, who can now order their shopping online and have it
delivered to their home.
They have also created an overseas call centre so that if customers have problems with the
website they can contact the company to fix these problems. The management of the call centre
is to introduce shorter working periods (shifts) due to pressure from the workers.
© UCLES 2010
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11
4
(a) Describe the features of a well designed online shopping website.
For
Examiner's
Use
[4]
(b) Explain the security issues involved with such a website.
[3]
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(c) Discuss whether customers should feel concerned about using this online shopping
system.
[6]
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Examiner's
Use
13
5
(a) Describe the features of Computer Telephony Integration (CTI) software which will be
used in the call centre.
For
Examiner's
Use
[5]
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(b) Describe some of the health and safety problems which might occur because of the call
centre operators’ use of computers.
[4]
(c) Describe possible changes to the working patterns of call centre operators caused by
the new shift patterns.
[4]
© UCLES 2010
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Examiner's
Use
15
Scenario 4
Questions 6 and 7
For
Examiner's
Use
Dar Es Salaam High School has recently been formed by joining together six smaller schools.
The head teacher wants to have a modern ICT system to administer staff and student records.
She has decided to employ a systems analyst to look at the existing systems and recommend a
new system.
The system will need to produce hundreds of reports in one session and should be able to find
individual records very quickly. Using the results of the analysis of the current system the analyst
will need to design the new system. Once the system has been designed and developed, user
and technical documentation will need to be produced.
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6
(a) Other than observation, describe the methods that the systems analyst could use to
research the current systems.
[3]
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Examiner's
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17
(b) Describe four different items that the systems analyst will need to include at the design
stage. Using the scenario of Dar Es Salaam High School, explain the factors that will
influence the choice of each item.
For
Examiner's
Use
[8]
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7
(a) Explain the purpose of technical documentation.
For
Examiner's
Use
[2]
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(b) Describe the two types of technical documentation including details of the contents of
each one.
For
Examiner's
Use
[8]
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(c) After the system has been developed it will be evaluated.
Describe how test results are recorded and explain how they affect this evaluation.
For
Examiner's
Use
[3]
Permission to reproduce items where third-party owned material protected by copyright is included has been sought and cleared where possible. Every
reasonable effort has been made by the publisher (UCLES) to trace copyright holders, but if any items requiring clearance have unwittingly been included, the
publisher will be pleased to make amends at the earliest possible opportunity.
University of Cambridge International Examinations is part of the Cambridge Assessment Group. Cambridge Assessment is the brand name of University of
Cambridge Local Examinations Syndicate (UCLES), which is itself a department of the University of Cambridge.
© UCLES 2010
9713/11/M/J/10