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UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
Cambridge International Diploma in Management
Professional Level
4174/01
4247/01
MANAGING TEAMS
Core Module
Valid between 1 January 2004 and 31 December 2004
READ THESE INSTRUCTIONS FIRST
You should read the assignment carefully
It is important to complete the Assignment Cover Sheet when you have finished your work. You must
complete the details and sign the declaration to confirm that the assignment is all your own work and your
tutor must sign to verify that it is your own work.
The length of the assignment must be between 2000 and 3000 words.
This document consists of 2 printed pages.
IB04 01_4174_CORE/2RP
 UCLES 2004
[Turn over
2
Professional Diploma Module 4174/4247
Managing Teams – Core Module
Title: Teams that Deliver
The assignment should be prepared in the form of a professional consultancy document that could be
presented to the senior management of the organisation that the candidate works for. Candidates
should not answer each section separately but rather present a coherent report encompassing all of the
tasks given below.
Candidates are expected to draw on appropriate research, breadth of academic reading, application of
theory to practice and presentation skills. The report should use the number of words as given on the
front cover and have any necessary supplementary information attached in appendices.
1.
Using a range of evaluation tools, assess the effectiveness of your team over the past year, in
terms of meeting objectives and team morale.
Summarise your findings and clearly identify what went well and what went less well. Make a
note of areas for improvement.
2.
Now identify the work objectives for your team over the next year. Using these and the results of
your team evaluation, make a note of the areas for development that will help your team to
deliver the objectives. Highlight any potential barriers to effective teamwork that need to be
addressed. Include in your analysis your own role as team leader and how this might be
improved.
3.
Summarise your findings in a short report, identifying strengths and weaknesses. Lead a team
meeting to review your report and invite the team to make suggestions on how to address the
identified needs.
4.
Use your findings and the suggestions that you recorded from part 3 to devise development
plans for yourself, team members and the team as a whole. Discuss these with the team and
individuals and amend as necessary in the light of feedback.
5.
Over an appropriate period, assess progress in line with the development plan, including an
assessment of achievement of the team objectives.
6.
Summarise your findings in a report that describes your vision of an effective team and shows
how your team matches up to this and its value to the organisation as a whole. Share this report
with your team and seek their comments. Incorporate the feedback into the report.
7.
Present the report, together with the comments from the team, to your manager for comment.
Add your manager’s feedback to your assignment documentation.
You must include in your assignment all documentation, notes and materials generated from
each stage as shown above.
University of Cambridge International Examinations is part of the University of Cambridge Local Examinations Syndicate (UCLES)
which is itself a department of the University of Cambridge.
 UCLES 2004
4174/01 (Core) 2004
UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
Cambridge International Diploma in Management
Professional Level
MANAGING FOR QUALITY
4176/01
4249/01
Core Module
Valid between 1 January 2004 and 31 December 2004
READ THESE INSTRUCTIONS FIRST
You should read the assignment carefully
It is important to complete the Assignment Cover Sheet when you have finished your work. You must
complete the details and sign the declaration to confirm that the assignment is all your own work and your
tutor must sign to verify that it is your own work.
The length of the assignment must be between 2000 and 3000 words.
This document consists of 2 printed pages.
IB04 01_4176_CORE/2RP
 UCLES 2004
[Turn over
2
Professional Diploma Module 4176/4249
Managing for Quality – Core Module
Title: Creating and Controlling Quality
The assignment should be prepared in the form of a professional consultancy document that could be
presented to the senior management of the organisation that the candidate works for. Candidates should
not answer each section separately but rather present a coherent report encompassing all of the tasks given
below.
Candidates are expected to draw on appropriate research, breadth of academic reading, application of
theory to practice and presentation skills. The report should use the number of words as given on the front
cover and have any necessary supplementary information attached in appendices.
1.
Describe your understanding of the term “quality” and how this is applied in your own organisation in
the supply of its products or services. Describe the quality system used by your department, including
the key measures.
2.
Review the quality system, showing how it contributes to improved relationships between your
organisation and its customers, and also how it contributes towards the overall quality management
culture and practice within the company. Identify improvements that you believe could be made to the
system.
3.
Describe how your department’s continuous review system ensures the quality of the products or
services and contributes to the long-term relationship of customers with your company.
4.
Critically review the on-going quality assurance systems and comment upon their effectiveness in
maintaining the quality of products and services. Consider, for example:
5.
•
How these quality assurance actions are carried out
•
How the results are measured and recorded
•
What actions can be taken as a result
•
How frequently the company reviews its products and services
•
What communication takes place with customers
Using the information you now have, write a report summarising all your findings and make
recommendations on how the quality monitoring system could be improved.
Discuss these recommendations with your manager and record the feedback.
You must include in your assignment all documentation, notes and materials generated from each
stage.
You are not expected to include confidential information on your organisation, its personnel or
performance.
Your recommendations do not have to be implemented for the assignment to be valid.
 UCLES 2004
4176/01 (Core) 2004
UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
Cambridge International Diploma in Management
Professional Level
MANAGING OPERATIONS
4177/01
4250/01
Optional Module
Valid between 1 January 2004 and 31 December 2004
READ THESE INSTRUCTIONS FIRST
You should read the assignment carefully
It is important to complete the Assignment Cover Sheet when you have finished your work. You must
complete the details and sign the declaration to confirm that the assignment is all your own work and your
tutor must sign to verify that it is your own work.
The length of the assignment must be between 2000 and 3000 words.
This document consists of 3 printed pages.
IB04 01_4177_OPTION/2RP
 UCLES 2004
[Turn over
2
Professional Diploma Module 4177/4250
Managing Operations – Optional Module
Title: Improving Operations
The assignment should be prepared in the form of a professional consultancy document that could be
presented to the senior management of the organisation that the candidate works for. Candidates should
not answer each section separately but rather present a coherent report encompassing all of the tasks given
below.
Candidates are expected to draw on appropriate research, breadth of academic reading, application of
theory to practice and presentation skills. The report should use the number of words as given on the front
cover and have any necessary supplementary information attached in appendices.
1.
Briefly describe the department in which you work, explaining the products or services provided, the
personnel and key customers (internal and external) and how the work of the department contributes
to the overall strategy of the organisation. Include a brief overview of the operational activity,
including at least the inputs, processes and outputs, and an overview of the supply chain. Show how
materials and other resources flow through the operation as a whole. You may use diagrammatic and
graphical presentation to support your descriptions.
2.
Identify the production and / or information flow through the department, the critical path and the
potential bottlenecks.
3.
Using the above information and your operational requirements for the immediate future, prepare a
process document for the key activities within the overall operational activity, which reflects at least
the following:
4.
•
Identified critical path and bottlenecks
•
Agreed standards of performance and specifications within each part of the process
•
The purpose, scope, references, definitions and procedure of the process
•
Quality & Health and Safety compliance
•
Operational capacity
•
Operational plan
•
Resource requirements
•
Customer relations management
Identify areas for improvement and summarise these, clearly showing the proposed changes to be
made and how they will impact on the processes and outcomes. Include a plan for monitoring
success and show how the staff, equipment and stock will be managed.
 UCLES 2004
4177/01 (Option) 2004
3
5.
Present your findings to your manager and seek feedback. Reflect on this feedback and incorporate
any changes to your original proposal that you think will improve operations.
You must include in your assignment all documentation, notes and materials generated from each
stage.
You are not expected to include confidential information on your organisation, its personnel or
performance.
University of Cambridge International Examinations is part of the University of Cambridge Local Examinations Syndicate (UCLES) which is
itself a department of the University of Cambridge.
 UCLES 2004
4177/01 (Option) 2004
UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
Cambridge International Diploma in Management
Professional Level
MANAGING THE MARKET
4179/01
4252/01
Optional Module
Valid between 1 January 2004 and 31 December 2004
READ THESE INSTRUCTIONS FIRST
You should read the assignment carefully
It is important to complete the Assignment Cover Sheet when you have finished your work. You must
complete the details and sign the declaration to confirm that the assignment is all your own work and your
tutor must sign to verify that it is your own work.
The length of the assignment must be between 2000 and 3000 words.
This document consists of 2 printed pages.
IB04 01_4179_OPTION/2RP
 UCLES 2004
[Turn over
2
Professional Diploma Module 4179/4252
Managing the Market – Optional Module
Title: Penetrating the Market
The assignment should be prepared in the form of a professional consultancy document that could be
presented to the senior management of the organisation that the candidate works for. Candidates should
not answer each section separately but rather present a coherent report encompassing all of the tasks given
below.
Candidates are expected to draw on appropriate research, breadth of academic reading, application of
theory to practice and presentation skills. The report should use the number of words as given on the front
cover and have any necessary supplementary information attached in appendices.
1.
Identify a product or service delivered by your organisation. Describe how this product or service is
currently marketed, the key customers and the level of customer satisfaction.
2.
3.
Summarise the present situation identifying the following:
•
the current level of market penetration and customer satisfaction for this product or service.
•
the current position of the product or service within its product life cycle.
•
where the product or service sits within the portfolio offered by the organisation and its core
business
•
the current promotional material and methods of marketing
•
the pricing strategy
Research the current and future market for your product or service and look at the activities of
competitors. Analyse internal and external influences for change. Identify any changes required for
the product or service, explaining the importance of developing a marketing orientation.
Using the information you now have, prepare a marketing plan for the product or service in its current
form, or with the improvements you have identified.
Make reference to one or more marketing models.
4.
Present your findings to your manager and ask for feedback.
Amend your plan in line with this feedback, identifying and explaining any changes you make.
You must include in your assignment all documentation, notes and materials generated from each
stage.
Your marketing plan does not have to be implemented for your assignment to be valid.
University of Cambridge International Examinations is part of the University of Cambridge Local Examinations Syndicate (UCLES) which is
itself a department of the University of Cambridge.
 UCLES 2004
4179/01 (Option) 2004