UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
Cambridge International Diploma Standard Level
This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of the examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the details of the discussions that took place at an Examiners’ meeting before marking began, which would have considered the acceptability of alternative answers.
Mark schemes must be read in conjunction with the question papers and the report on the examination.
• CIE will not enter into discussions or correspondence in connection with these mark schemes.
CIE is publishing the mark schemes for the May/June 2009 question papers for most IGCSE, GCE
Advanced Level and Advanced Subsidiary Level syllabuses and some Ordinary Level syllabuses.

Page 2
Question
Number
Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
Responses May 2009 Mark scheme 5253/01
Syllabus
5253
Marks
ASS
OBJ.
1 (a) Tour operator = Voyages Internationale
Accommodation provider = Movenpick (Resort/spa)
2 × 1
[2]
AO1
1 (a) In each example 1 mark for a simple statement, 2 marks if developed:
Optional excursions
An extra trip/outing = 1 mark
A trip/outing which you can choose to go on (dev) = 2 marks
No single supplement
Single passengers do not have to pay extra or
passengers who are travelling without a companion do not have to pay a supplement = 1 mark
Passengers who are travelling without a companion do not have to pay extra = 2 marks
2 × 2 marks
[4]
AO1
AO1 1 (a) Ideas such as: person appointed to the tour company to be on hand if required; to sort out any problems with accommodation; to arrange trips; to provide guests with information about the local area; to meet guests at airport on arrival/arrange transfer; to coordinate departure arrangements etc.
3 × 1
1 (b) Advantages such as: more legroom; more comfortable seats; priority boarding/without having to wait; better quality food; dedicated check-in desks; extra baggage allowance; departure lounge access; dedicated cabin crew etc.
1 (b) 7 nights depart March 20 th
= 775 euros
7 extra nights
Premium class supp.
= 395 euros
= 250 euros
2 × 1
4 × 1
[3]
[2]
AO2
AO6
[4]
1 (c) 1 mark for a simple statement, 2 marks if exemplified:
How much you get when you exchange money for foreign currency = 1 mark
For every £ sterling you get roughly 2 US dollars = second mark
2 marks
[2]
AO5
1 (c) 1 mark for a simple statement, 2 marks if exemplified:
You may get cheated/it is illegal = 1 mark
You may get cheated and given forged currency = 2 marks
2 marks
[2]
AO5
© UCLES 2009

Page 3 Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
1 (c) (iii) Levels of response
Level 1
Simple statements that identify/describe methods of payment.
E.g.
Take travellers cheques to exchange; local currency; credit cards could be used.
Level 2
Developed statements describing the methods of payment and commenting on their advantages and/or disadvantages.
E.g. Take travellers cheques to exchange as if they are lost they can get the money back;
Take a small amount of local currency so they have money to buy small things on arrival;
Credit cards could be used which means they will not be limited to a certain amount as would be the case if they had travellers cheques.
Level 3
Developed statements describing the methods of payment and explaining their advantages and disadvantages.
E.g. Take travellers cheques to exchange as if they are lost they can get the money back, however they will have to pay a commission to buy these/have to buy them in advance;
Take a small amount of local currency so they have money to buy small things on arrival, however if they need any during their stay they will have to find somewhere to change it/rates of exchange may be poorer for cash;
Credit cards could be used which means they will not be limited to a certain amount as would be the case if they had travellers cheques, however they may not wish to do so as they may be afraid of fraud if they use them abroad.
5–6
3–4
1–2
2 (a) Information on 7 rows correctly identified as follows:
Montreal to Calgary
Flight number CA165 … 11:05
Depart Calgary
09:00
Arrive Vancouver
17:30
Free day in … Vancouver
Depart Vancouver
17:00
Return to Vancouver
07:00
Vancouver to Montreal
CA194 … 11:15
7 × 1
Syllabus
5253
[6]
[7]
AO5
AO6
© UCLES 2009

Page 4 Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
2 (b) Ideas such as:
Runs to a timetable;
Operated by major airlines;
Using hub airports etc.
2 (b) Domestic flight = within a country
International flight = between two or more countries/flies overseas.
2 (b) Open jaw tickets (one mark reserved);
They are going into one airport and out of a different one/this will be more economical etc.
2 (c) Ideas such as:
Luxurious holiday;
Relaxing;
All inclusive/everything provided/activities/entertainment;
Enables customers to see many different destinations;
Social atmosphere/meet new people etc.
2 (c) Ideas such as:
More relaxing/no need to drive/find route etc.;
May be cheaper as hotels are included in price;
Tour company will know best route/sites to see;
Guide/driver will give commentary;
Easier to organise etc.
Syllabus
5253
2 × 1 AO2
[2]
2 × 1 AO2
3 × 1
[2]
1 + 1 AO2
[2]
3 × 1
[3]
AO2
AO2
[3]
© UCLES 2009

Page 5
2 (d)
Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
Levels of response
Level 1
Simple statements stating why many travellers are now booking using the internet.
E.g. You can book from the comfort of home. You can get cheaper prices. You can be competitive and shop around.
More people own computers etc.
Level 2
Developed statements demonstrating sound understanding of the reasons why many people are now booking using the internet.
E.g. at least 2 advantages such as:
You can easily access a vast amount of detail giving you the opportunity to shop around and get the best deal, all from the comfort of home. It means you get instant results with no waiting around or holding over the telephone while a travel agent deals with your request.
Discounts are offered by many organisations for booking online, this is an incentive to travellers as it would mean extra spending money.
Using the Internet takes less time and trouble – you can get instant results and responses from the touch of a button.
You can put together your own ‘package’ and get the best deal to suit your individual needs .
Level 3
Comprehensive account with developed statements demonstrating sound understanding of the reasons why many people are now booking using the internet .
5–6
3–4
1–2
3 × 1 3 (a) Ideas such as:
Travellers visit travel agents;
Agent accesses Amadeus;
Giving access to airlines, hotels and car hire companies.
3 (b) Two advantages such as:
It is much faster/more efficient to make a booking;
It gives the opportunity to check availability instantly/up to date/real time information;
It offers a greater capacity of response to customers;
Ability to search greater quantities of information etc.
3 (b) Methods such as:
Global distribution systems;
Internet;
Electronic display panels;
TV/Video etc.
2 × 1
3 × 1
Syllabus
5253
[6]
[3]
[2]
[3]
AO4
AO3
AO3
AO3
© UCLES 2009

Page 6 Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
3 (b) Ideas such as:
It is a quick way to get to their hotel;
It takes them directly from the airport to their hotel;
They would not want to take their luggage on public transport;
It is hard to make their own way there as they do not know the city/hard to find hotel etc.
3 (c) Museums = National museum/Raclawicka Panarama/Museum of Militaria etc.
Gardens = Japanese garden/Botanical garden/Pope’s garden
Viewpoint towers = Cathedral/Saint Elizabeth Church/Saint
Magdalans Church
3 (c) Information such as:
Opening days/times;
Cost;
Location;
Telephone number;
Website;
Description of exhibits/type of artefacts which can be seen etc.
3 (c) Ideas such as:
It can be used when the TIC is closed;
It may provide information in a variety of languages;
Visual element aids choice;
Specific information accessed quickly etc.
3 × 1
3 × 1
3 × 1
2 × 1
Syllabus
5253
[3]
[3]
[3]
[2]
AO2
AO3
AO3
AO3
© UCLES 2009

Page 7 Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
(c) (iv) Levels of response
Level 1
A simple list of sources of information.
E.g. Internet/websites; promotional materials/leaflets; guide books; travel agencies; TV programmes etc.
Level 2
A developed list of sources of information.
E.g. Internet/websites showing maps and photographs of attractions; promotional materials/leaflets available through post; guide books detailing attractions and restaurants; brochures/leaflets from travel agencies; TV programmes about holiday destinations.
Level 3
A developed list of sources of information, linked with references to real examples to show understanding.
E.g. The website produced by the Wroclaw TIC showing a map of the city and location of attractions; use Google image to find photographs of the historical churches in Wroclaw; promotional materials/leaflets available through post from the Wroclaw TIC; guide books about Wroclaw detailing attractions and restaurants; named TV programmes about named holiday destinations etc.
3–4
1–2
5–6
Syllabus
5253
AO3
[6]
4 (a) Ideas such as:
Everything done for them/less trouble;
Cheaper cost due to group rates;
Tickets are guaranteed;
They will be able to travel with people with similar interests etc.
4 (b) MAX of 4 on either section.
Baggage allowances
Ideas such as:
20/25 kg hold baggage;
Usually 2 pieces; accept correct references to dimensions for development mark;
1 piece of cabin baggage/5 kg max;
One smaller item/handbag/camera case/briefcase/laptop computer.
Check in procedures
Ideas such as:
Check in at least 1.5/2 hours before flight;
Identify check-in desk;
Present tickets;
Show passport;
Have luggage weighed;
Ensure it is within baggage limit/pay excess.
3 × 1
6 × 1
[3]
[6]
AO4
AO6
© UCLES 2009

Page 8 Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
4 (c) 1 mark for each type of cover along with 1 mark for an appropriate reason. Ideas such as:
Medical cover (1) to pay the cost of medical care whilst abroad
(2);
Personal accident (1) to pay cost of emergency medical assistance (2);
Personal possessions (1) to enable compensation if possessions are lost/stolen (2);
Repatriation (1) to pay for return to UK in the event of illness/injury/death (2);
Cancellations (1) to enable refund of money if cancellation through ill health (2);
Delays (1) to enable compensation for flight delays (2) etc.
4 (d) 2 marks each for advantages and disadvantages.
Advantages such as:
Travellers would have the opportunity of visiting an extra country before they return home;
It helps reduce jet lag;
Travellers get an opportunity to rest/sleep during their journey etc.
Disadvantages such as:
It takes longer to return home;
It would cost more/rooms would need to be booked etc.
Syllabus
5253
4 × 1
3 × 2 marks
[6]
AO5
AO6
[4]
© UCLES 2009

Page 9
4 (e)
Mark Scheme: Teachers’ version
Cambridge International Diploma – May 2009
Levels of response
Level 1
Simple statements with little development describing the roles of the different providers.
E.g. The travel agent sells the packages to customers and the tour operators produce them.
Tour operators buy products from travel providers like airlines and accommodation providers .
Travel agent gives customers information about the holidays and the travel providers sell them the flights etc.
Level 2
Developed statements with understanding of how some providers link together and benefit as a result.
E.g. Travel providers such as airlines, and accommodation providers benefit from linking together because they are able to bulk purchase seats/rooms. This allows them to generate a package.
Level 3
Candidates give a developed and comprehensive response, referring to all providers.
E.g. Travel providers such as airlines, accommodation and local transport benefit from linking together because they are able to bulk purchase seats/rooms. This allows them to generate a package deal that attracts customers and guarantees the travel providers business.
When local businesses get involved like accommodation providers, they are able to offer special deals as part of the package, this increases business for them as they are able to take advantage of the regular influx of customers. This is particularly beneficial during low or off peak season when custom is needed.
5–6
3–4
1–2
Syllabus
5253
[6]
AO1
© UCLES 2009