This presentation covers the essential information about IT services and facilities
which all new students will need to get started.
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Most of the information is covered in more depth on the Information Services
Division website.
This is the only web address you will need to remember from this presentation.
www.ucl.ac.uk/isd
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At registration you will be given a starter information pack containing a pocket guide.
The guide contains a summary of the points made in this presentation and the web
addresses mentioned.
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The Service Desk is the principal point of contact when things go wrong, when you
want IT information or if you need technical advice.
They’re open regular office hours and can be contacted in person in the DMS Watson
library, by email or telephone.
There is some limited additional support outside of these times.
www.ucl.ac.uk/isd/help
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To use many central IT services you will need a user ID and password.
If you haven’t already got these through the pre-enrolment process or another
means please go to the ISD Service Desk located in the DMS Watson library to
retrieve these details.
You will need to show your UCL ID card so you need to enrol first.
www.ucl.ac.uk/new-students
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You can change your password at any time and it will expire automatically after 5
months.
We will send you emails reminding you of this and if you don’t change it before it
expires you will have up to a week to change it online.
You are strongly advised to register for the user authentication service if you
haven’t already.
The advantage of doing this is that if you forget your password, you will be able to
reset your password by answering some questions online rather than having to go
along in person to the Service Desk.
www.ucl.ac.uk/isd/myaccount
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Your account is primarily for academic use, but we do accept that students need it
for personal purposes as well.
Any misuse of your account will be your responsibility so please don’t let anyone
else use it or allow anyone else to know your password.
Make sure that you log out whenever you leave your computer unattended.
Legitimate UCL members will never ask you for your password; if you are unsure,
ask, do not respond to suspect emails or click on any links.
Don’t carry out illegal downloading or file sharing on the UCL network.
This will result in a written notification and disconnection from the UCL network for
first and second offences, but will be referred to the Dean of Students upon a third
offence.
www.ucl.ac.uk/informationsecurity
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live@UCL is the mail service for students and is available via Outlook Web App (also
known as ‘OWA’) and mobile devices like smartphones and tablets.
When you log in to live@UCL remember to add ‘@ucl.ac.uk’ after your user ID.
Your email address will usually be firstname.lastname.year@ucl.ac.uk, for example
john.smith.15@ucl.ac.uk – but there are exceptions, for example where two new
students have the same first and last name.
You will receive an email with all the details.
You must check your UCL email regularly as Information Services, the Library,
Registry and academic staff will use this rather than any other address.
You should also use your UCL email to send UCL related questions; some services will
not be able to help you if you do not email them from a UCL email address.
www.ucl.ac.uk/isd/email-calendar
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Our campus wifi service is called eduroam.
Details of how to connect are available on the ISD website and if you have problems
there are regular surgeries at the Service Desk from 21st September to 3rd October
between 12 and 2 p.m.
Wifi is available in all UCL-provided student accommodation and in many other
universities, museums and libraries.
www.ucl.ac.uk/isd/wireless
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Moodle is the main online learning environment and your lecturers will use it to
support your modules.
Moodle also contains some general courses which are open to all such as a statistics
course and courses on developing library skills. To get a feel for Moodle we have a
Learning with Technology at UCL course in Moodle aimed at new students. There is
also an Information Security Awareness course.
www.ucl.ac.uk/moodle
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Portico is the student information system for UCL. Through it you can select
modules, communicate with your Personal Tutor, update your contact addresses and
view your results. You can also use Portico for your Personal and Professional
Development.
www.ucl.ac.uk/portico
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UCL has identified 4 main categories of skills and competencies that students need Self-management, Working with others, Communicating and Academic.
You can use the Personal and Professional Development (PPD) tab in Portico to selfassess in these areas, identify areas for development and make an action plan to
discuss with your Personal Tutor.
You can also find links to self-study resources and help in developing your CV.
www.ucl.ac.uk/ppd
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MyPortfolio is your personal learning environment at UCL and you have complete
control over what goes in it and who can access your content.
Anything created in MyPortfolio can be kept private to you, shared with people
inside UCL or made publically available.
You can upload files from other sources such as Moodle, create a journal and build
an online CV. This can then be easily combined on a page, along with external
content and other media.
There is also a groups function to help you collaborate, and everybody gets a profile
page with a comments wall.
Finally, you can export your work to take it with you when you leave UCL.
www.ucl.ac.uk/myportfolio
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Skills4studycampus is an interactive e-learning resource which provides courses on a
range of essential study skills and is highly recommended.
It covers getting ready for academic study, dissertations and plagiarism, critical
thinking, employability and personal development.
The PPD web site www.ucl.ac.uk/ppd has more information and a link.
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Turnitin is UCL’s plagiarism detection service.
When you submit a piece of work it is checked against a huge database to make sure
that it is genuinely your own work.
You may also receive feedback via Turnitin.
You can find out more and use it confidentially to develop your own written work in
the Plagiarism and academic writing course on Moodle.
www.ucl.ac.uk/current-students/guidelines/plagiarism
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lynda.com is a library of high-quality video tutorials and articles written by
professionals who are experts in their field.
There are over 3000 courses available covering software, creative, business and
personal skills. UCL has a site licence which offers free unlimited access to all
students.
You can study coding, data analysis, personal productivity and much more. You can
even download the content to your phone or tablet for offline viewing.
www.ucl.ac.uk/lynda
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Box of Broadcasts is an online off-air TV and radio recording service. Through BoB
you have access to over 60 channels and over a million programmes that have
already been recorded.
You can use it to catch up on programmes you have missed and set up your own
recordings for future programmes. You can then share these recording in their
entirety or as clips.
There are even searchable transcripts to help you find what you are looking for.
bobnational.net
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There is a wide range of IT Training available for FREE at UCL.
We offer face to face training courses for students covering Microsoft Office 2013
applications, Photoshop, statistical analysis, website design and much more.
Training is offered both to beginners and to more advanced users of the applications.
www.ucl.ac.uk/isd/training
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The IT Training Drop In Service runs in DMS Watson G15 during term time. No
booking is necessary.
We offer general IT help related to your work and can also offer more specialist help
in other things such as statistical, bibliographic and graphics packages depending on
who is available.
www.ucl.ac.uk/isd/training
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The UCL Online Timetable displays your personal timetable week by week with
details of lectures, seminars etc. related to your modules.
It can be accessed by clicking on the Student Timetables link on the ISD web page.
The online timetable can be used to populate personal calendars.
www.ucl.ac.uk/timetable
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The desktop@UCL service is available in all student computer workrooms and can be
accessed using your user ID and password. It gives a consistent desktop no matter
where you log in.
You can also access your desktop remotely using desktop@UCL Anywhere.
A wide range of software is provided including Microsoft Office 2013. Find out what
is available on the UCL software database.
You have your own personal drive, the N: Drive, on which you can store your work.
The service also provides virus protection and a nightly back up which is archived for
two years.
Find out where the computer workrooms are by following the link on the ISD web
site or use the map in your pocket guide.
www.ucl.ac.uk/isd/desktop
www.ucl.ac.uk/isd/workrooms
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Laptops are available on loan from a number of key locations around UCL including
the Cruciform Hub, Main Library, Bartlett Library in Central House and a few others.
Use your ID card to borrow a laptop for free but be careful with it because you will
be liable for any loss or damage incurred.
www.ucl.ac.uk/library/laptop-loans
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UCL Go! contains lots of useful information about UCL including a directory, location
finder and access to your timetable. It is also available as a smartphone app.
www.ucl.ac.uk/isd/ucl-go
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If you have a disability or impairment and require assistive software or technology
you can contact the Disability IT support analyst for help and advice.
The SEnIT suite provides improved access for students with disabilities and long-term
medical conditions.
For more information or to arrange an induction you can contact Disability IT
Support or the Disability Office.
www.ucl.ac.uk/isd/disability-it
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As a UCL student you can obtain free Office 365 software including all the Office 365
applications.
You can install it on up to 5 compatible PCs and Macs plus 5 tablets (including iPad!).
All work can be saved online in OneDrive so it can be accessed no matter which
device is being used.
There is also free anti-virus software and other software available from the UCL
software database. Note that if you are connecting to the UCL network we expect
you to be running up-to-date anti-virus software.
www.ucl.ac.uk/isd/student-software
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Our print@UCL service includes the ability to scan to email and to print wirelessly
from mobile devices.
You will receive £12 free credit to get you started but after that you will need to top
up your credit.
You can print up to 240 pages per year free of charge, in any of the student
Computer workrooms.
After this you will be charged 5p per copy for black and white printing and 25p for
colour printing of A4 sheets.
Printing double sided costs the same as printing single sided – green and frugal!
www.ucl.ac.uk/isd/print-copy-scan
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And finally, 4 key things to remember from this presentation:
The Service Desk is your first point of contact for IT Services
Sign up for the User Authentication Service to make resetting your password easier
Your pocket guide contains key information like Service Desk contact details and a
map of computer rooms
Visit ucl.ac.uk/isd for more information.
We hope you enjoy your time at UCL!
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