IT Services Help Desk
13a
Set up hotspot-secure again
Hotspot-secure –
Windows 8 and 8.1
What is Hotspot-secure?
Hotspot-secure is the main wireless network service for Warwick University staff and
students. For further details about the hotspot-secure network, visit
go.warwick.ac.uk/hotspot-secure
How to connect to Hotspot-secure
Hover with the mouse at the
top right corner of your
screen to get the Side
menu, then click the
Settings cog to open PC
settings. Click Networks
then select hotspot-secure.
From the Side
menu click the
search icon. Type
control panel to
access Control panel then >
Network and Internet >
Network and Sharing
Center > Set up a new
connection or network >
Manually connect to a wireless network.
Network name: hotspot-secure
Security type WPA2 Enterprise
Encryption type AES
Click Next
Click Change connection settings
Network authentication
method Microsoft
Protected EAP (PEAP)
then click
Settings.
Tick Verify the servers
identity
Tick AddTrust External
CA Root.
Authentication method:
Secured password
(EAP MSCHAP v2)
Enter your IT Services username and password
and click Connect.
Troubleshooting - ‘forget’ hotspot-secure so it can be re-added
If you can’t connect, hover with your mouse at the top right corner of the screen to get the
Side menu, then click on the Settings
cog on the side menu to open PC
Settings. Click Network > Connections
> Manage known networks.
Click Configure
Ensure Automatically use my
Windows log-on name….. is
not ticked. Click OK.
Click Ok again to close each window. Try
connecting to hotspot-secure again, entering
your IT Services username and password,
then click Connect. Open a web browser to check that you can view
webpages.
In the network list, under Choose a network to
forget, click hotspot-secure.
IT Services Help Desk | helpdesk@warwick.ac.uk | warwick.ac.uk/its
If you still have problems connecting, please visit us in the IT
Services Help Desk Drop in Centre on the 1st floor in the Library.
Continued overleaf →
23/06/2015 15:11:00
IT Services Help Desk
13a
Set up hotspot-secure again
Hotspot-secure –
Windows 8 and 8.1
What is Hotspot-secure?
Hotspot-secure is the main wireless network service for Warwick University staff and
students. For further details about the hotspot-secure network, visit
go.warwick.ac.uk/hotspot-secure
How to connect to Hotspot-secure
Hover with the mouse at the
top right corner of your
screen to get the Side
menu, then click the
Settings cog to open PC
settings. Click Networks
then select hotspot-secure.
From the Side
menu click the
search icon. Type
control panel to
access Control panel then >
Network and Internet >
Network and Sharing
Center > Set up a new
connection or network >
Manually connect to a wireless network.
Network name: hotspot-secure
Security type WPA2 Enterprise
Encryption type AES
Click Next
Click Change connection settings
Network authentication
method Microsoft
Protected EAP (PEAP)
then click
Settings.
Tick Verify the servers
identity
Tick AddTrust External
CA Root.
Authentication method:
Secured password
(EAP MSCHAP v2)
Enter your IT Services username and password
and click Connect.
Troubleshooting - ‘forget’ hotspot-secure so it can be re-added
If you can’t connect, hover with your mouse at the top right corner of the screen to get the
Side menu, then click on the Settings
cog on the side menu to open PC
Settings. Click Network > Connections
> Manage known networks.
Click Configure
Ensure Automatically use my
Windows log-on name….. is
not ticked. Click OK.
Click Ok again to close each window. Try
connecting to hotspot-secure again, entering
your IT Services username and password,
then click Connect. Open a web browser to check that you can view
webpages.
In the network list, under Choose a network to
forget, click hotspot-secure.
IT Services Help Desk | helpdesk@warwick.ac.uk | warwick.ac.uk/its
If you still have problems connecting, please visit us in the IT
Services Help Desk Drop in Centre on the 1st floor in the Library.
Continued overleaf →
23/06/2015 15:11:00