Program/Discipline: Business Technology
Annual Program Review Update
Instructions
The Annual Update is conducted district-wide by each program/discipline and consists of
a) analysis of general changes, staffing, resources, facilities, equipment and other needs,
as well as b) reporting of curricular changes and outcomes assessment.
The questions on the subsequent pages are intended to assist you in planning for your
program or area. Input should be sought from all campuses. It should be submitted or
renewed every year by the designated date in anticipation of budget planning for the
next fiscal year.
Institutional data used to document program/discipline statistics and trends will be
provided by Institutional Research.
Please include pertinent documents such as student learning outcomes assessment reports
and data analysis to support any requests for new faculty, facilities, equipment, etc.
Retain this information for your discipline’s use,
Submit an electronic copy of your Annual Update Document and supporting data to the
Program Review Committee. Also submit a copy of these documents to your Division
Chair, Director, or Campus Lead Faculty.
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Annual Program Review Update
*Be sure to include information from all three campuses.
Program/Discipline: Medical Office Business Skills
Submitted by (names): Martha Racine Taylor
Contact Information (phone and email): Ext. 2684 martha-racine@redwoods.edu
Date: 10/20/08
1. Program/Discipline Changes
Has there been any change in the status of your program or area since your last
Annual Update? (Have you shifted departments? Have new degrees or certificates
been created by your program? Have activities in other programs impacted your area
or program? For example, a new nursing program could cause greater demand for
life-science courses.)
Note: curricular changes should be addressed under 12 (Curriculum).
No (go to next question)
Yes Describe the changes below:
2. Program/Discipline Trends
Refer to the data provided (data link is located at
http://inside.redwoods.edu/Assessment/ProgRev/TrendData.asp) and describe the
trends in enrollment, retention, success rates, and student demographics. If
applicable, describe how changes in these areas are impacting your discipline and
describe efforts within your area to address these impacts.
(Please see attached table for retention data and trends of three courses unique to
this program.)
Other courses required for this program are also required for other certificate and AS
degree programs These courses are offered on the Eureka. Mendocino and Del Norte
campuses, and enrollments, retention, success rates, and student demographics are
combined for all three campuses
Although the numbers are small, the trend in enrollments is up. 2006-2007 data was
not available for BT 150 & 114, but BT 158 enrollment rose 33% in 2007-2008.
Data on student demographics are not currently available for this program.
This program is currently offered at the Mendocino Coast Center only. The majority
of the required classes are also required for other programs or are taught as combined
lab sections, so no additonal TLUs are required to offer the program.
No faculty member (full-time or part-time) is employed exclusively to offer classes in
the Certificate of Achievement, Medical Office Business Skills program. Martha
Racine Taylor, the full-time faculty member in charge of this program, teaches a
combination of business and business technology courses that fulfill requirements for
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the AS Degree in General Business and the AS Degree in Office Professional, as well
as the Certificate of Achievement, Medical Office Business Skills. She also teaches
BUS, BT, and SPAN courses not related to this program. Part-time faculty also teach
classes required for this and other programs. The two courses unique to this program
are taught in a combined lab setting with other BT and CIS courses. There are no
teacher load units dedicated exclusively to the Certificate of Achievement, Medical
Office Business Skills.
3. Labor Market Review (for occupational programs)
Occupational programs must review their labor market data. Links to various reports and
information, as well as instructions on how to create program-specific reports, can be
found at http://www.redwoods.edu/District/IR/Reports/LaborMarket.asp. Institutional
Research (IR) is available to help with surveys and reviews. All survey data (whether
collected by your program or the institution) should be sent to IR to be kept on record.
a. Meets a documented labor market demand,
b. Does not represent duplication of other training programs (in the region), and
c. Is of demonstrated effectiveness as measured by the employment and
completion success of its students.
The Medical Office Business Skills program prepares students for medical office and
administrative support positions. Some of the job titles are: Front Office Clerk,
Receptionist, Administrative Assistant, Support Specialist, and Secretary.
In the Redwood Coast (counties of Del Norte, Humboldt, Mendocino, Siskiyou and
Trinity) Occupations of Opportunity Report dated June 2008 office and
administrative support jobs are listed as top growing occupations as well as
occupations with most projected job openings in the regional economy, and is listed
in almost all of the six targets of opportunity that were identified. The Redwood
Coast Annual Job Opening Projections (New Jobs and Net Replacements, 2004-2014)
for this area is ranked third highest in annual net replacements and annual new jobs.
3. Labor Market Review (for occupational programs)
Occupational programs must review their labor market data. Links to various reports
and information, as well as instructions on how to create program-specific reports,
can be found at
http://inside.redwoods.edu/Assessment/ProgRev/LaborMarketResources.asp.
Institutional Research (IR) is available to help with surveys and reviews. All survey
data (whether collected by your program or the institution) should be sent to IR to be
kept on record.
a. Meets a documented labor market demand,
b. Does not represent duplication of other training programs (in the region), and
c. Is of demonstrated effectiveness as measured by the employment and
completion success of its students.
4. Budget Resources
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List your area’s budget for the following categories in the table below. Restricted
funds have a sponsor/grantor/donor (federal, state, local government, etc). The
funds are restricted by the sponsor/grantor/donor. Everything else is
unrestricted.
Category
Unrestricted Funds
Restricted Funds
Supply and printing budget
$516
None
Equipment replacement
None
$18,526.25 (VTEA)
and repair budget
Professional Development
None
None
Work-study funding
None
$25,463
Additional Budget Items
None
None
NOTE: This program
The VTEA funds were for
does not have a separate
the Business Technology
budget and no funds were
and CIS department
expended to directly
equipment purchase, not
specifically for this
support this program. This
budget amount is for the
program. The work study
funds are for the entire
Business, Business
Technology, and CIS
Mendocino Coast campus.
programs on the
No work study funds were
Mendocino Coast Campus.
allocated specifically to
this program in 20072008.
Is the funding for these areas adequate?
Yes
No
If not, describe the impact of unaddressed needs on your discipline or program.
This program is offered only at the Mendocino Coast Educational center. The
Business Technology program, which includes the Medical Office Business Skills
program, has been funded by the overall campus budget.
College of the Redwoods does not provide funding to replace obsolete equipment,
including computers, printers, and other equipment utilized by BT and CIS students.
It is up to the BT and CIS instructors to write grants and/or seek funding from outside
sources to upgrade equipment.
5. Learning Resource Center Resources
Is the level of resources provided by the Academic Support Center and Library
Yes
No
(Learning Resource Center) adequate.
If not, explain.
On the Mendocino Coast campus, the ASC needs tutors in computer applications.
6. Student Services Resources
Complete the following grid concerning Student Services Areas.
Student
Does the area satisfy the needs of your discipline?
Services
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Area
There is a
connection to this
discipline/program
and YES the student
services area does
satisfy the needs of
the discipline.
There is a
connection to this
discipline/program
and NO the student
services area does
not satisfy the needs
of the discipline.
Uncertain about the
student service area
provided or how it
connects to this
discipline/program
Admissions and
Records
Counseling
Financial Aid
Career Services
Disabled
Student
Programs and
Services
(DSPS)
Extended
Opportunities
Programs and
Services
(EOPS)
CalWorks
Residence
Halls
Upward Bound
Student
Conduct
If a lack of support was indicated in the table above, describe your program/discipline
need.
7. Faculty Resource Needs
Complete the Faculty Employment Grids below (data link is provided at
http://inside.redwoods.edu/Assessment/ProgRev/FacultyLoadDistribution.asp).
Please list full- and part-time faculty numbers in separate rows:
Faculty Load Distribution in the Program
Discipline
Name
(e.g., Math,
English,
Accounting)
Total
Teaching
Load for
fall 2007
term
Business
1.62
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% of
Total
Teaching
Load by
Full-Time
Faculty
% of Total
Teaching
Load
Taught by
Part-Time
Faculty
% Change
from fall
2006
% Change
from fall
2005
Explanations
and Additional
Information
(e.g.,
retirement,
reassignment,
etc.)
100%
0
0
3 Medical
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Technology- TLU
Medical
Office
Office
classes were
taught in a
combined
lab situation
with 8 other
BUS, BT,
and CIS
classes
Faculty Load Distribution in the Program
Discipline
Name
(e.g., Math,
English,
Accounting)
Total
Teaching
Load for
spring
2008 term
Business
1.62
Technology- TLU
Medical
Office
% of Total
Teaching
Load by
Full-Time
Faculty
% of Total
Teaching
Load Taught
by Part-Time
Faculty
% Change
from spring
2007
% Change
from spring
2006
Explanations
and
Additional
Information
(e.g.,
retirement,
reassignment,
etc.)
0
100%
0
0
3 Medical
Office
classes
were taught
in a
combined
lab
situation
with 8
other BUS,
BT, and
CIS classes
a. Describe the status of any approved, but unfilled full-time positions.
None
b. If you are requesting a Full-Time Faculty position develop an attachment to
this report that addresses the following criteria (as listed in AR 305.03)
• The ratio of full-time to associate faculty
• Current availability of associate faculty
• Relation to program review recommendations
• Effect on diversity of the faculty
• Effect on academic offerings and ability to serve students and the
community
• Effect on the vitality and future direction of a program and/or the college
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•
Effect on student learning
c. If your Associate Faculty needs are not being met, describe your efforts to
recruit Associate faculty and/or describe barriers or limitations that prevent
retaining or recruiting Associate Faculty
Since there is no full-time CIS faculty on the Mendocino Coast campus,
additonal associate faculty are needed in that area.
8. Staff Resources
Complete the Classified Staff Employment Grid below (please list full- and part-time
staff). This does not include faculty, managers, or administration positions. If a staff
position is shared with other areas/disciplines, estimate the fraction of their workload
dedicated to your area.
Staff Employed in the Program
Assignment
Full-time
Part-time staff
(e.g., Math,
(classified) staff (give number)
English)
(give number)
No staff are
employed in
this program
None
None
Gains over
Prior Year
None
Losses over Prior
Year (give reason:
retirement,
reassignment,
health, etc.)
None
Do you need more full-time of part-time classified staff?
yes
no
If yes, explain why.
Not specifically for this program, but a part-time instructional aide is needed for all BT
and CIS classes on the Mendocino Coast campus. Specific duties include instructional
assistance in the Business Lab, management of instructional materials, and oversight of
instructional equipment. Position should be approximately 20 hours per week.
9. Facilities, and Classroom Technology
Are teaching facilities adequate for achieving the educational outcomes of this
Yes
No
discipline/program?
If No was checked, complete and attach Facility Form (facilities.form) for each
instructional space that does not meet the needs of this discipline/program:
10. Equipment
Is the available equipment (other than classroom specific equipment described in the
facilities section) adequate to achieve the educational outcomes of your
program/discipline?
Yes
No
If No was checked, complete the following grid for each piece of equipment being
requested for this area/discipline:
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Equipment
Computers
Approximate
Price
$1000 each
Number of
students using
equipment each
semester
100
Describe how the equipment
allows achievement of
program/discipline educational
outcomes
Most classes in the Medical
Office Technology program
involve computer applications. ten
computers in the computer lab,
Room 307, are more than 3 years
old and will need replacement
within the next year.
Equipment Repair
Is the equipment used for your discipline/program in need of repair, which is outside your
current budget allotment? This does not include classroom specific equipment repair
Yes
No
described in the facilities section.
If Yes was checked, provide the following information to justify a budget allotment
request:
Equipment
requiring repair
Repair Cost /
Annual
maintenance
cost
Number of
students using
equipment each
semester
Describe how the equipment
allows achievement of
program/discipline educational
outcomes
11. Learning Outcomes Assessment Update.
List all expected program-level outcomes, whether you have completed the assessment loop
(use of results) or not. For each outcome, identify the means of assessment and the criteria
for success. Summarize the data that have been collected in the ‘Assessment Results’
column. If no data have been collected and analyzed for a particular outcome, use the
‘Assessment Results’ column to clarify when these data will be collected and analyzed. In
the fourth column, indicate how the assessment results are being used to improve the
program.
Program Outcomes (Not all
disciplines have program-level
outcomes)
Means of
Assessment and
Performance
Criteria
Assessment Results Summary
Use of Results
Apply word processing
skills
Assess
proficiency in
creating mail
merge letters,
flyers, and
other
Not completed
N/A
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Demonstrate industrylevel proficiency in
keyboarding speed and
accuracy
Demonstrate effective
interpersonal skills,
leadership, initiative, selfmotivation, and
independence in project
completion
documents
Timed
production
tests and
periodic timed
speed tests
Group project
in BT53,
capstone class
for BT Degree
Not completed
N/A
Not completed
N/A
List all course-level student learning outcomes for which some assessment activity
(assessment, analysis, or use of results) has taken place since the most recent program review,
and complete the table below as appropriate
Student Learning Outcomes
(course-level)
Means of
Assessment and
Performance
Criteria
Assessment Results Summary
Use of Results
None at this time
Discuss the extent to which part-time faculty (if applicable) have been involved in the dialogue
about assessing student learning outcomes:
No discussion discussion so far. Part-time faculty will be involved in this
discussion next semester after full-time faculty have begun the assessment
process.
12. Curriculum Update
Identify curricular revisions and innovations undertaken
a. in the last year.
Courses written, rewritten or updated in 2007-2008:
BT17 – Approved as an online class
BT114 (updated and changed from BUS 14M)
BT150 (updated and changed from BUS 150M)
BUS 152
BT162 (updated and changed from BUS 162)
b. planned for the coming year.
BUS 94
Complete the grid below. The course outline status report can be located at:
http://www.redwoods.edu/District/IR/Reports/Curriculum/Curriculum_Course_Outlines.htm
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Course
BUS 1A
BUS 94
BUS 152
BT 158
BT 112
BT 16
BT 17
BT 53
BT 162
BT 114
BT 150
CIS 1
Year Course Outline Year Next Update
Last Updated
Expected
2005
2010
2002
2009
2012
2007
2010
2005
2010
2005
2010
2005
2010
2005
2010
2005
2007
2012
2007
2012
2012
2007
2011
2006
If the proposed course outlines updates from last year’s annual update (or
comprehensive review) were not completed, please explain why.
13. Communication
Are the current lines of administrative, faculty, and staff communication adequate to
meet the needs of this discipline/program? Describe representative example of
effective or ineffective communication.
Since this program involves several courses that apply to other programs (notably the
Office Professional AS degree) Business Technology faculty regulary give input on
all course and program changes.
14. Action Plans
List any action plans submitted since your last annual update. Describe the status of
the plans. If they were approved, describe how they have improved your area.
15. Goals and Plans
If you have recently undergone a comprehensive review, attach your Quality
Improvement Plan (QIP) if applicable.
QIP Attached
If you do not have a QIP, refer to the goals and plans from your previous annual
update. For each goal and/or plan, comment on the current status. List any new goals
and plans your area has for the coming year, and indicate how they are aligned with
the goals/objectives in CR’s Strategic Plan. (CR’s strategic plan is located on the web
at http://inside.redwoods.edu/StrategicPlanning/strategicplan.asp).
Recommendations for program improvement generated by self-study. (List by number
and use these numbers in the Quality Improvement Plan.)
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The following numbers refer to the numbered recommendations in the 2007 Quality
Improvement Plan.
Recommendation 1. Implement strategies to ensure that classes are offered
consistently and do not get cancelled for low enrollment.
The following required courses are being offered online (BUS 94, BUS 1A, CIS 1, BT
16, BT 17 & BT 112. BT 53 has been approved to be offered online beginning in Spring
2009. BT 112, BT 158, BT 150, BT 114, and BT 162 are offered with other BT classes
in a combined lab. The combined enrollments of these classes consistently exceed 20
students per class hour.
Recommendation 2. Organize a new advisory board to keep the Medical Office
curriculum current and relevant.
An advisory board has been organized and will meet again in December 2008.
Recommendation 3. Explore the possibilities of offering this program on all three
campuses.
BT faculty on the Eureka and Del Norte campuses have expressed interest in offering this
program; however, they do not currently offer all the required courses. The Eureka and
Del Norte campuses would have to establish a combined lab in order to have enough
enrollment for BT 158, 162, 114, and 150.
Recommendation 4. Update the 2 + 2 agreement with Fort Bragg High School.
This agreement was updated in May 2008 as a Course of Study under the current
VTEA/CTE guidelines. The current agreement articulates Fort Bragg High School's
accounting program with the bookkeeping/accounting program at College of the
Redwoods Mendocino Coast. When the credit by exam program is adopted by CR,
students who take Accounting 1 and Algebra at FBHS will be elegible for credit for
BUS 180 - Bookkeeping, which prepares them to take BUS 1A - Principles of
Accounting, a requirement of the Medical Office Business Skills program.
NEW GOALS FOR 2009-2010
Offer the Medical Office Business Skills certificate program online. (See attached
QIP)
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Medical Office RETENTION DATA as of 12/9/2008 Courses Unique to Medical Office Business Skills Certificate of Achievement 2004‐2005 A‐C D or Total or No Credit Credit BUS 150M/BT 150 13 9 22 BUS 14M/114 7 1 8 BUS 158/BT 158 2 1 3 BUS/BT 162 2 0 2 2005‐2006 A‐C or D or Total Credit No Credit 15 7 22 1 0 1 7 3 10 2 0 2 2006‐2007 2007‐2008 A‐C or D or Total A‐C or D or Total Credit No Credit No Credit Credit 14 3 17 2 2 4 4 1 5 0 2 2 1 5 6 7 1 8 3 0 3 0 2 2