Assessment and Transformation
Counseling
Program Review Yearly Update Report
Melissa Green
2007-2008

A. Outcomes Assessment Plan Report
Expected
Outcome
(program and student learning)
Assessment
Method
(Indicate the assessment methodolog y to be used, or was used, such as focus group or exit interview.)
Administrate d When?
PLO:
Students are satisfied with services
Student
Satisfaction
Survey
February
2007 – completed.
Administrated
To Whom and by whom?
To students receiving
Counseling services by
Counseling staff
Satisfaction with approach ability of advisors =
79.4%.
Satisfaction with advisors knowledge about student programs =
69.8%
Satisfaction of advisors knowledge about transferring =
65.7%
Satisfaction
Assessment
Status/Findings
(Indicate when the data will be available for analysis or the result of the analysis. In the next year, indicate the results of a second assessment cycle
Satisfaction with experience with counseling/advis ing services =
77.6%.
Satisfaction with availability of advisors = 64%.
Use of Results
Indicate the way the data is, or will be, used to make changes to student services. An important purpose of assessment is to increase dialogue about learning.)
Modify services based on findings.
Transformations
(Indicate what transformations were implemented as a result of assessments.)
Intended
Follow-Up
Secured permanent staff to provide reception and “triage” by assisting students as soon as they enter the
Counseling Office at the Eureka campus.
Requested one associate counselor and temporary student development advisor for fall term to assist with counseling load.
Will work with the Transfer
Center Director regarding staff training regarding transfer
Working with the
Career Center
Director to implement staff training regarding career opportunities

PLO: All counseling and advisors will understand and incorporate student development theory in day-to-day service delivery
SLO: The number of students demonstratin g self sufficiency will increase
Pre and post tests on student feedback on counselor/st udent communicat ion and level of
SLO satisfaction
Document baseline use of
Webadvisor registration
Spring, 2008 Tests will be created and disseminated by the Executive
Director of
Student
Development and given to
District
Counseling staff.
Fall, 2008 and
Spring, 2009.
Students will be taught to use
Webadvisor as part of the advising process by all counseling staff.
To be determined about knowledge of career opportunities =
53.7%.
Satisfaction with advisors ability to communicate
= 79.3%.
Satisfaction with advisors ability to answer questions =
73.7%.
To be determined
Modify services based on assessment results. Create student development theory discussion groups/training based on results.
To be determined To be determined
Create training materials for students and staff including:

Web tutorials,

On-line orientation.
Video orientation.
To be determined To be determined
B. Department Goals Report
College
Strategic Plan
Goal
Goal 1 –
Enable student attainment of educational goals.
Division Goal
Provide research based learnercentered services that support access and student engagement from matriculation to goal attainment
Department
Goal FY2007-
08
Provide an array of holistic student development, liaison and instructional support services students through the use of proactive and innovative strategies.
Action Plan
Hire part-time
“crisis counselor” at
Eureka campus.
Create and implement referral process for students in personal or emotional crisis in order to increase retention. Also, as per
Status of each action item
Completed
In Progress
Completed
In Progress
Collaboration
Partners
Director of
Residence Life,
Director of
Security,
Department and
Division
Chairs/Directors,
DIABISAS committee.
Resources
Needed /
Reallocated
Staff
Staff Time
$
New Money
Reallocated
Space
Equipment
Other:

recommended improvement from 1994-1995 program review.
Goal 1 –
Enable student attainment of educational goals
Goal 2 –
Develop and manage human, physical and financial resources to effectively support the learning environment.
Provide research based learnercentered services that support access and student engagement from matriculation to goal attainment.
Provide research based learnercentered services that support access and student engagement from matriculation to goal attainment.
Provide accurate information about educational opportunities, requirements, policies, and procedures.
Maintain appropriate staffing patterns‚ resources‚ and expectations .
Create and implement staff development opportunities on
Transfer requirements and processes.
Create and implement staff development opportunities on career testing, trends, and referrals.
Monitor progress toward tracking
EOPS/District
SDA work.
Develop staffing plan based on actual EOPS and district work needs.
Completed
In Progress
Completed
In Progress
Completed
In Progress
Completed
In Progress
Transfer Center
Director.
Career Center
Director.
Director of
Special Programs
$
Staff
Staff Time
New Money
Reallocated
Space
Equipment
Other: To be determined by
Transfer and
Career Center directors.
Staff
Staff Time
New Money
$
Reallocated
Space
Equipment
Other:
C. Improvements or Rationale for Action: (Provide a brief summary of the major accomplishments and achievements of your department during the past year. Comment on the whether your facilities, budget, equipment, and staffing are adequate based on the services provided and the number of students served. Discuss what your operations, staffing and facilities needs may be in the next three years.)
A major accomplishment for the 2007-2008 academic year has been the hire of a licensed MFT, who will address student crisis needs. The Division transferred a Student Services Specialist IV from the
Admissions and Records Office to the Counseling Office, in an effort to improve in-take services, as identified in the Strategies to Address Challenges/Transformations in recent program review.
The Del Norte campus held their first New Student Orientation August 22. This involved Counseling,
Student support Services grant, DSP&S and Financial Aid. They had about 70 new (including some returning after a time) students attend. Presentations included Financial Aid 101, demonstrations of how to log on and use Blackboard and WebAdvisor, skit on appropriate conduct in class, presentation on tips for success college, snacks and an ice breaker to get them acquainted with other students and a tour of the campus. Also, last spring the Del Norte staff also held a recruitment activity at the Del Norte High School which included hosting approximately 30 students on campus for a special orientation and placement testing session. Del Norte staff also recruited at Sunset High School .

Allen Keppner, Transfer Center Director and Michael Regan, Career Center Director, have included training on transfer and career development as part of the District wide counseling meetings, as evidenced by the Counseling meeting minutes for this academic year.
The number of District funded advisors and counselors at the Eureka campus continue to be a need for this academic year, and will be for the next 3 years, until staffing levels are at a ratio equitable to Mendocino and Del Norte campuses. Due to research done by EOPS, funding will be retracted from advising positions at the Eureka campus. As a result, all advisors will be taught to process registration and will probably pick up some responsibilities from Admissions and Records. Current staffing does not allow for “best practices” as noted in the Basic Skills as a Foundation for Student Success in California Community
Colleges, Center for Student Success report.
Strategies from Comprehensive program review have been revised in order to complete the activities in a more reasonable timeline.
REVISED STRATEGIES TO ADDRESS
CHALLENGES/TRANSFORMATIONS
TIMETABLE FOR
IMPLEMENTATION
At the Eureka campus, improve front-line “triage” via training and increase in student-worker staff in order to immediately serve students who can be served immediately, and thereby, decrease the number of students waiting to see an advisor/counselor, in response to counselor/advisor-to-student ratio.
Seek funding for additional counselor and advisor at the Eureka campus, based on Eureka campus counselor/advisor-to-student ratio.
Seek funding for “crisis counselor” at the Eureka campus, to provided limited crisis intervention services in order to ameliorate the psychological effects of crises on student success. (Carry over from
1995)
Create staff development workshop on university transfer, in response to student survey. (In response to satisfaction survey results.)
Work with the Career Development and Employment Center Director to create staff development workshop on career opportunities. (In response to satisfaction survey results.)
Work with faculty across all disciplines to create staff development workshop on academic programs (In response to satisfaction survey results.)
Develop a plan to strengthen pre-registration counseling efforts in order to reduce the number of undecided and undeclared students and to strengthen vocational education counseling. (Carry over from
1995)
Develop and implement in-depth satisfaction survey to specifically address the needs of student and under-represented students. (In response to satisfaction survey results.)
Implement on-line orientation
Continue to work with the Academic Senate, CRFO and Academic administrators to develop a faculty advising system. (Carry over from
1995)
Summer, 2008
Fall, 2008
Summer, 2007
Completed
Fall, 2007
Fall, 2007
Spring, 2009
Fall, 2008
Spring, 2009
Spring, 2008
On-going

Vice President’s Recommendation
Comments: Several instructional programs noted a need for:
 increased academic and crises counseling support and advising services
 counselors to follow pre-requisite rules
 counselors to become more aware of HSU Dance major
 articulation services
A recommendation has been forwarded to Senior Staff to address the need for articulation services. We must continue to increase the pool of associate faculty counseling support.
Keith Snow-Flamer
Vice President’s Signature
Program Review Committee Comments
02/19/08
Date
Comments:
__________________________________________________ _____/_____/_____
Date Co-Chair of the PRC
Institutional Effectiveness Committee’s Recommendation Comments
Comments:
______________________________________________________ _____/_____/_____
Chair, Institutional Effectiveness Committee Date