Assessment and Transformation
Program Review Yearly Update Report
Information Technology Services (ITS)
Technical Support Services (TSS)
Review Coordinator – Steve Stratton, Integrated Technology Manager
Review Team Member – Paul Agpawa, Infrastructure Manager
Technical Review Support Team – Pat Watson, Tom Cossey, Jose Ramirez,
Ray Kingsbury, Bill Straub, Erik Sorensen, Paul Chown
2007 - 2008
November 9, 2007
A. Outcomes Assessment Plan Report
Outcome
Assessment Method
(Indicate the
assessment
methodology to be
used, or was used, such
as focus group or exit
interview.)
To Whom?
By Whom?
Administered
When?
Use of Results
Financial Aid
processing, year end
fiscal closing, and
income tax processes
meet system
requirements
Increased utilization of
Blackboard-Enterprise
System version of
Datatel. Monitor other
schools and Vendor for
status, issues,
techniques
ITS Programming
Staff, Financial Aid,
Business Services,
and Payroll Staff
Update existing system
version by December 2007,
prepare Test system and
analyze requirements ongoing
Number of Sections
using, feedback from
Students, use for nonacademic purposes.
Locations and Services
provided, count of
internal accounts, dollar
amount of transactions
processed by system
Review data collection
methods and use of data
for reporting and
decision making
Faculty and various
Committee members
December 2007 for
Business Office,
January 2008 for
Payroll, Fall 2008 for
Financial Aid,
ongoing
Ongoing, summary at
end of Fall 2007 and
Spring 2008
Business Services
Office, Bookstore,
Cafeteria, EOPS
Program
Increased utilization of
BlackboardTransaction System
Improve data
collection and analysis
Maintain and improve
accessibility for
students with
disabilities
Inventory all student
computer labs for
number of accessible
workstations.
Infrastructure Network
technology upgrade
Plan
Evaluation of current
infrastructure and
equipment.
Assessment Status/
Findings (Indicate
when the data will be
available for analysis
or the result of the
analysis. In the next
year, indicate the
results of a second
assessment cycle
Ongoing Patches
Transformations
(Indicate what transformations
were implemented as a result of
assessments.)
Intended Follow-up
R18 preparation work done during
Summer/Fall 2007 for conversion,
Patches ongoing as available
Maintain system Patch
versions
Increase Faculty and Staff
understanding of system
capabilities, expand use
Ongoing during year,
summarized at end of
each semester
More course sections posted,
system used for numerous nonacademic subjects
Summarize data, review
system hardware
capacity
Fall 2007, Spring
2008
Implementation for use Fall
2008
December 2007 for
Bookstore sales info,
and for EOPS uses
Coordinated planning with
Bookstore, EOPS, Business
Services
Create proposal for
system expansion for
Fall 2008
Institutional
Research, existing
data users of Track-It
and SARS, TAG
members
DSPS tech staff
ongoing
Consolidate data sources,
automate summary data
transfer into Datatel
December 2007 for
potential
implementation Spring
or Fall 2008
Reduced number of stand-alone
data sets, better integration with
Institutional Research and MIS
requirements
Create proposal for
changes in data
collection methods
Spring 2008 -last performed in
Spring 2005
Determine compliance with
District Board Policy and
federal and state law.
Summer 2008
Formulize strategies for
increasing number of
accessible labs in
District.
Technical Support
Services, VAR,
Telecomm
Consultant and Cisco
Technical Rep.
Ongoing as project
phases and locations
enter schedule
Design and install new
network technology,
coordinated with other
construction activities
ongoing
Determine which labs need
accessible hardware and software.
District purchased equipment and
software to meet new lab
requirements.
Increased network throughput and
higher efficient use of bandwidth
- A1 -
Create Plan and timeline
for installation
B. Department Goals Report
November 9, 2007
Division Strategic Direction
Division Goal
Comply with Financial Aid,
Business Office, and
governmental reporting
requirements performed
through Datatel Colleague
Convert to Colleague
Release 18
Expand use of BlackboardEnterprise Learning System
(Bb-E) to maximize value of
annual licensing investment
Department Goal
FY2007-08
R18 in place by
December 2007
Action Plan
Status of each
action item
Completed
In Progress
Collaboration Partners
Modify Datatel system
configuration, create
custom applications as
required
Provide Job Request
completion within
agreed timelines
Focus on Title V actions and IR support,
review system effects and implications with
TAG and Clients, monitor Job Request status
and completion time
Completed
In Progress
Datatel, all Datatel users,
TAG members, 3CDUG
Staff Time
Maintain Datatel system
Patches
Patches kept current and
installed on regular
schedule
Perform Datatel Use Review, coordinate Patch
actions with Clients, ITS Senior Programmer,
System Operators
Completed
In Progress
Datatel, TAG members,
3CDUG
Staff Time
Attend 3CDUG and DUG
conferences
Attend 3CDUG and
DUG conferences
Preview meeting Agendas, coordinate
attendance with TAG members, ITS Staff
Completed
In Progress
TAG members, 3CDUG
Staff Time
Bb-Enterprise version
installed and in production
use
Increase Course Section
use by 25% (68 Sections)
Complete for beginning
of Fall Semester 2007
ITS Operators to attend training, configure
system, upload Client data
Completed
In Progress
TAG members, Faculty,
CTE
Staff Time
Equipment
Provide Tutorials web
site, Faculty training
sessions
CTE operations and support for Faculty,
provide seminars, more tutorials. Increase use
from current Fall 2007 - 274 of 809 sections
(34%)
Completed
In Progress
CTE, Faculty
Staff Time
Use Bb-E for nonacademic functions
Provide information and
set up shells as
requested
Implement shells for Accreditation committees
and Staff learning, provide motivation and
support
Completed
In Progress
TAG members,
Accreditation Committee
members
Staff Time
Convert original
Blackboard server to
development uses
Upgrade to Server 2003,
install Enterprise for
backup, strategize
purposes
Complete Meal Plan
conversion for Fall
Semester 2007 use
Evaluate options, configure server as hot spare
backup for primary Bb-E server, use for
development and testing
Completed
In Progress
ITS, TSS staff
Staff Time
Work with Vendor on-site, co-ordinate
conversion with HSU, Users, Business
Services, EOPS, Financial Aid, Bookstore
Completed
In Progress
Food Services, Business
Services, Bookstore,
Vendor, HSU, TSS
Staff Time
Equipment
Reallocated $
Prepare strategy for Fall 2008 use – Corsair
Card, Commuter Plan promotion
Completed
In Progress
Staff Time
Prepare strategy for active system use in Fall
2008
Completed
In Progress
Prepare strategy for active system use in Fall
2008
Completed
In Progress
Food Services, Business
Services, Bb-TS Vendor,
ITS, TSS
Bookstore, Business
Services, Bb-TS Vendor,
ITS, TSS
EOPS, Business Services,
Bb-TS Vendor, ITS, TSS
Evaluate Bb-Community
and Bb–Content, integrate
with Bb-E
Provide tutorials, publicize
to all Users
Evaluate financial
benefits, strategy by end
of Spring 2008
Evaluate financial
feasibility, strategy by
end of Spring 2008
Evaluate financial
feasibility, strategy by
end of Spring 2008
Evaluate financial
feasibility for Fall 2008
use
Additional tutorials,
publicity
Evaluate financial feasibility, prepare strategy
for active system use in Fall 2008 use
Completed
In Progress
Create additional On-line tutorials. Run
videos in common lobby areas
Completed
In Progress
Support Mac computers
Obtain Mac computer
Obtain ITS Support Mac computer, learn use
Completed
In Progress
Improve reliability and
security of Food Services
Meal Plan
Remove CBORD,
implement BlackboardTransaction System
Increase use of BlackboardTransaction System (Bb-TS)
to maximize financial return
of investment
Expand Bb-TS use at Food
Services
Increase use of WebAdvisor
by Students and Staff
Integrate with Bookstore –
Nebraska Bookstore
Company - WinPrism
Integrate with EOPS and
Financial Aid procedures
Work with TAG members to establish timeline
and procedures.
- B1 -
Datatel, all Datatel users,
TAG members, 3CDUG
Bookstore, Business
Services, Faculty, Bb-TS
Vendor, ITS, TSS
Student Services, TAG
members, Student reps,
Public Relations
ITS/TSS, Student Services
Resources Needed /
Reallocated
Staff Time
Equipment
Staff Time
Equipment
Reallocated $
Staff Time
Equipment
Reallocated $
Staff Time
Equipment
Reallocated $
Staff Time
Equipment
Equipment
Division Strategic Direction
Division Goal
Department Goal
FY2007-08
Provide capacity and
strategy for
implementation of each
project
Action Plan
Increase Student enrollment
and retention to increase
FTES and associated funding
Provide strategies and
actions to increase
automated data exchange
Provide strategies and
actions to increase success
at Counseling, Tutoring,
data gathering
Review vendors for
early alert and on-line
counseling/tutoring
reservation systems
Evaluate SARS-Trak, SARS-Call, SARS-Alert
and similar applications, evaluate in-house
development, provide strategy for
implementation for Fall 2008
Completed
In Progress
TAG members, Student
Services, ITS
Staff Time
New Money
Equipment
Expand use of existing
data gathering applications
Create additional
Locations in SARSGrid, upload data
Evaluate and create Locations for use with
CalWorks, EOPS, Student Discipline.
Evaluate additional opportunities
Completed
In Progress
Student Services, EOPS,
ITS
Staff Time
Support increased use of
Distance Education
Update servers and
devices, and educate
Staff
Prepare proposal for
implementation Fall
2008
Update servers to current version, provide
connectivity and hardware at sites
Completed
In Progress
Academic Office, TSS,
TAG members
Evaluate no-cost hosted systems equivalent to
Live@HotMail system, make cost/benefit
analysis and strategy
Completed
In Progress
Student Services, ITS /
TSS
Staff Time
Equipment
Reallocated $
Staff Time
Equipment
Design and implement for Fall 2007, maintain
network security. Coordinate with Clients,
provide operational support
Completed
In Progress
Athletics, TSS, ITS,
Student Services, Business
Office, web master
Staff Time
Equipment
Confirm security of passwords and personal
info, purge servers. Check networks for
vulnerabilities, educate users, provide autoscan of removable devices
Completed
In Progress
ITS/TSS, Math Dept, all
PCs and server users, TAG
members
Staff Time
Reallocate $
Improve function and
communication of
Technology Advisory
Group (TAG)
Provide capacity for
Football, Soccer,
Baseball, Relay for Life,
Graduation, etc
Review all systems by
end of Fall 2007, keep
servers updated,
mandate Client
password standards
Create Mission &
Vision document, create
web site for
communication
Obtain Charter, create Mission & Vision
document, set Objectives & Goals, create web
pages, coordinate actions in support of
Accreditation
Completed
In Progress
Senior Staff, TAG
members, ITS/TSS, web
master,
Staff Time
Help Desk – formalize
responsibilities, create
knowledge base
Create requirements, job
description, supporting
web site
Evaluate responsibilities, procedures, technical
requirements by end of Spring 2008. Web site
by end of Summer 2008
Completed
In Progress
Human Resources,
TSS/ITS Staff
Staff
Staff Time
Equipment
Provide on-line service
request system integrating
Facilities, TSS/ITS
activities
Create Technical
Assessment and Planning
document
Create PC Replacement
Guidelines
Provide strategy by
Spring 2008
Evaluate vendors Winter 2007,
implementation during Summer 2008
Completed
In Progress
Vendors, Facilities and
Operations, TSS/ITS staff.
Staff Time
Equipment
Planning document
strategy by end of
December 2007
Policy document
completed by end of
November 2007
Perform assessments, create planning
documents for Accreditation
Completed
In Progress
TAG members, all Clients,
ITS/TSS staff
Staff Time
Provide schedule for PC replacement, obtain
financial support, incorporate with Technical
Assessment and Planning
Completed
In Progress
TAG members, ITS/TSS
Staff, business Office Staff
Staff Time
Reduce volume of “spam”
email
Provide solution by end
of Fall 2007
Research and implement blocking technology,
educate Clients on use
Completed
In Progress
Vendors, ITS/TSS staff, all
email users
Staff Time
Equipment
Convert all Staff email to
MS Exchange 2003
Convert all accounts by
end of Spring 2008
Prioritize and schedule Staff for conversion,
upgrade email server capacity, promote use of
@redwoods.edu
Completed
In Progress
Vendors, employees
Staff Time
Equipment
Investigate use of
@redwoods.edu email
address for Students
Provide web streaming and
Cable Ch8 broadcasting of
athletic and cultural events
Provide modern technical
infrastructure
Information Security
Review of all networks,
servers, and desktop
computer systems
On-Line Transcripts and On-Line
Roster/Grade systems, Clearinghouse
memberships, CCCTran and CCCApply,
create internal data-warehouse
- B2 -
Status of each
action item
Completed
In Progress
Collaboration Partners
TAG members,
Admissions/Records,
Academic Services,
Financial Aid, ITS
Resources Needed /
Reallocated
Staff Time
New Money
Equipment
Division Strategic Direction
Division Goal
Action Plan
Move all network users
into Active Directory
Department Goal
FY2007-08
Convert all accounts by
end of Spring 2008
Provide modern technical
infrastructure
Replace depreciated
computers in Eureka LRC
and ASC
Prepare proposal and
timeline by end of
Spring 2008
Evaluate “all-in-one” and “thin-client”
devices, determine system requirements with
LRC Staff, create strategy
Completed
In Progress
Vendors, LRC and
ITS/TSS staff
Staff Time
Equipment
Increase use of web pages
by all Staff
Prepare proposal and
timeline by end of
Winter 2008
Evaluate options for all
sites
Create strategy for Content Management
system to make use easier
Completed
In Progress
Vendors, web master, and
ITS/TSS staff
Staff Time
Reallocated $
Provide strategy for DN, MC, AIS, Eureka
(Cafeteria and LRC), implement after approval
Completed
In Progress
Staff Time
Equipment
Evaluate PC screen
magnification software
Evaluate cost-effectiveness and usability of
current ZoomText and equivalent products.,
provide strategy
Completed
In Progress
ITS/TSS, vendors, Food
Services, Residence Halls,
Site Managers
DSPS and TSS
Installation of video
surveillance systems
Install by end of Fall
2007
Residence Halls, Bookstore, Cafeteria evaluate for contractor or TSS installation,
implement
Completed
In Progress
TSS, Food Services,
Bookstore, Residence Hall
manager
Staff Time
Equipment
Single sign-on for
WebAdvisor and
Blackboard,
Evaluate technology,
proposal in Summer
2008
Evaluate Datatel Active Campus Portal,
hardware requirements, prepare strategy for
implementation during Fall 2008
Completed
In Progress
ITS / TSS, TAG members,
Datatel
Staff Time
New Money
Equipment
Portal technology for
Student web services
Evaluate technology,
proposal in Summer
2008
Evaluate technologies, hardware requirements,
prepare proposal for implementation during
Fall 2008
Completed
In Progress
ITS / TSS, TAG members
Staff Time
New Money
Equipment
Improve data support
system reliability and
stability
Evaluate technology,
proposal in Winter 2008
Add UPS devices for support systems/PCs,
cost/benefit analysis for stand-by generator for
system rooms
Completed
In Progress
ITS/TSS, Maintenance
Staff Time
New Money
Equipment
Create data-informed
decision making structure
for Institutional Research
and MIS
Automate data transfer
from field applications into
Datatel
Create data-warehouse,
create supporting
programs
Integrate Title V changes, determine tools
(SQL, SSRS, Crystal Reports), create and
operate data-warehouse system
Completed
In Progress
ITS / TSS, IR, vendors
Create applications to
automate data transfer
Automate transfer of summary data from
Track-It and AccuPlacer into Datatel, find
other applications for automation work
Completed
In Progress
ITS, Student Services, IR
Staff Time
New Money
Reallocated $
Equipment
Staff Time
Simplify data collection
and analysis
Consolidate existing
data applications,
Evaluate SARS-Trak and similar applications,
strategy for Fall 2008
Completed
In Progress
Student Service, ITS, IR
Support data-informed
decision making with
Institutional Research
Develop technical abilities
Understand technical
requirements
Learn .NET, system integration, reporting
tools
Completed
In Progress
IR Staff, ITS
Research and implement
software tools for data
warehouse
Determine optimal
software tools by end of
Fall 2007
Install Orchestrator, work with IR Staff to
determine use of SQL-SSRS or Crystal
Reports, then install, configure, use
Completed
In Progress
IR, ITS
Staff Time
Reallocated $
Equipment
Improve efficiency of
business processes
Document imaging system,
automation of business
work flow
Evaluate, create strategy
for systems
Document Imaging and Work Flow - review
vendors, survey 3CDUG, create proposal and
timeline for implement
Completed
In Progress
ITS, Student Services,
Human Resources,
Business Office
Staff Time
Space
Equipment
Faster processing of checks
Reduce processing time
and handling
Evaluate use of laser printer created checks,
create implementation timeline
Completed
In Progress
ITS, TAG members,
Business Services
Staff Time
New Money
Evaluate, provide, improve
wireless (Wi-Fi) access
points
Meet accessibility
requirements for students
with disabilities
Improve State MIS Reporting
timeliness and accuracy
Prioritize and schedule Staff for conversion,
end use of Novell and legacy network systems
- B3 -
Status of each
action item
Completed
In Progress
Collaboration Partners
ITS/TSS, affected Staff,
TAG members
Resources Needed /
Reallocated
Staff Time
Staff Time
Reallocate $
Staff Time
New Money
Equipment
Staff Time
Division Strategic Direction
Division Goal
Department Goal
FY2007-08
Confirm structure
capabilities for data
hardware and support
locations
Investigate, present
strategy, implement
system hardware
Action Plan
Bond Measure Q funded
Projects: Modernization,
remodels, new construction,
infrastructure technology
update and data network
refresh.
Participate in Facilities
Planning
Prepare strategy by March 2008. Consult with
vendors, obtain equipment specifications and
costs, purchase, install
Completed
In Progress
Planning Committee,
vendors, TSS and ITS
Staff
Staff Time
Equipment
Complete by December
2007
Coordinate with site contractor, architect,
Measure Q consultant, engineers, project
manager, and site manager. Provide
technology/technical specifications, change
orders, RFI’s, oversee contractor
Completed
In Progress
Contractors, Facilities
staff, construction design
team. TSS staff.
Staff Time
Equipment
Del Norte Campus Technology modernization
and installation
Complete by December
2007
Coordinate with site contractor, architect,
Measure Q consultant, engineers, project
manager, and site manager. Provide
technology/technical specifications, change
orders, RFI’s, oversee contractor
Completed
In Progress
Contractors, Facilities
staff, construction design
team. TSS staff.
Staff Time
Equipment
Eureka Campus Technology modernization
and installation - Dental
wing Applied Technology
Building
Complete by September
2008
Coordinate with site contractor, architect,
Measure Q consultant, engineers, project
manager, and site manager. Provide
technology/technical specifications, change
orders, RFI’s, oversee contractor
Completed
In Progress
Contractors, Facilities
staff, construction design
team. TSS staff.
Staff Time
Equipment
Eureka CampusBookstore, Cafeteria and
Student Union Technology
modernization, new
building construction
Eureka Campus- Forum
Theater - Technology
modernization
Complete by September
2010
Coordinate with site contractor, architect,
Measure Q consultant, engineers, project
manager, and site manager. Provide
technology/technical specifications, change
orders, RFI’s, oversee contractor
Completed
In Progress
Contractors, Facilities
staff, construction design
team, Facilities planning
team. TSS staff.
Staff Time
Equipment
Complete by December
2008
Coordinate with site contractor, architect,
Measure Q consultant, engineers, project
manager, and site manager. Provide
technology/technical specifications, change
orders, RFI’s, oversee contractor
Completed
In Progress
Contractors, Facilities
staff, Facilities planning
team. TSS staff and
Maintenance.
Staff Time
Equipment
Implementation of network
zoning and VLAN.
Refresh network and
infrastructure equipment
technology.
Telephone PBX system
Update/replacement
Evaluate VoIP
Attend meetings,
provide input
Provide implementation
plan by Spring 2008
Prepare action plan by Summer 2008
Completed
In Progress
Completed
In Progress
TSS staff, Cisco.
Staff Time
Equipment
Staff Time
Equipment
Prepare proposal and
implementation plan
Summer 2008
Research, create strategy. Consult with
Telecommunications consultant, manufacturer,
vendors
Completed
In Progress
TSS, Bond construction
team, Telecomm
consultant. TSS staff.
Staff Time
Equipment
Upgrade key network
servers
Prepare action plan for
Summer 2008
Prepare action plan for Summer 2008
implementation
Completed
In Progress
TSS, system users,
Planning Committee
Staff Time
Equipment
Install equipment after
remodel MC and DN sites
Complete for beginning
of Fall Semester 2007
Coordinate with site contractor, project
manager, site manager
Completed
In Progress
Contractors, Facilities staff
Staff Time
Equipment
Update Datatel HP9000
hardware to new platform,
provide separate work /
test systems
Mendocino Coast Campus
- Technology
modernization and
installation
Coordinate with site contractor, project
manager, department managers. Confirm
equipment specifications, make purchases
Work with Bond construction team, TSS,
Vendors, and planning committee.
Status of each
action item
Completed
In Progress
Collaboration Partners
Planning Committee,
Contractors, Facilities staff
Bond consultant, Project
director.
Resources Needed /
Reallocated
Staff Time
- B4 -
November 9, 2007
C. Improvements or Rationale for Action: (Provide a brief summary of the major accomplishments and achievements of your department during the past year.)
Modified management structure - reduced administrative expense by 50% and headcount by 33%, also revised approach to management methodology.
Provided regular schedule of on-site technical support to Del Norte and Mendocino sites after loss of local support staff.
Expanded Blackboard capacity - upgraded from Basic to Enterprise version, ITS Operators developed and presented training for all Faculty after loss of CTE staff, increased
usage by 36% from 209 Sections in Fall 2006 to 274 Sections and 10 Administrative shells in Fall 2008.
Implemented Blackboard-Transaction System - replaced troublesome CBORD Meal Plan system. New internally managed system offers numerous expansion options, for use at
Bookstore, Corsair Card, EOPS vouchers access security, and much more.
Institutional Research – technical analysis and programming support for construction of data-warehouse capacity
Del Norte and Mendocino sites ready for Fall semester – substantially delayed construction schedule resulted in very late hand-off to TSS crews.
Relocation of Eureka Networking Lab from Applied Technology to Forum Building for Nursing Remodel, remodel of Forum areas to accommodate moves.
Relocation of Prosperity Center and REBRAC to Eureka Downtown site – reduced rent cost, consolidated staff.
Specified, purchased and implemented new classroom technology (Smart Classroom) throughout the district.
Provided technical specifications and technology design for Bond modernizations and remodels at Del Norte and Mendocino - Nursing, Dental, new Bookstore/Cafeteria/Student
Union building.
Security cameras installed in Eureka Bookstore and Dorms – selected and coordinated vendor for installation work.
Datatel Colleague Release 18 conversion - Extensive preparation, coordinated testing, rollout schedule and methods with TAG. Set up dedicated PC testing location.
Web streaming for athletics and community events – also created ability to broadcast over local Channel 8. Will expand by improving network capacity and connectivity from
more campus locations.
Numerous Accreditation committees participation - provided technical analysis and planning support.
Library database search tool-bar add-in allows Students to search numerous information databases from LRC and home PCs - ITS reviewed, modified, and approved for
installation on LRC PCs and download to Student owned PCs.
Email spam filter – researched, configured, implemented Sophos appliance to reduce burden on internal email servers and users.
Technology Advisory Group – focused activity on support of Accreditation work, Technical Assessment and Planning document creation, PC Replacement Guidelines,
formalization of Mission & Vision document
Vice President’s Recommendation
Comments:
______________________________________________________ _____/_____/_____
Vice President’s Signature
Date
Program Review Committee Comments
1.
2.
3.
4.
5.
Has the program identified program and/or student learning outcomes that are relevant to its mission?
Yes
Are appropriate instruments used to assess learning outcomes? X Yes
Are results of assessments used to improve the program?
X Yes
Are program goals consistent with the college’s mission?
X Yes
Are improvements or rationale clearly articulated?
X Yes
X
Comments or suggestions to strengthen the program and/or the Program Review:










The analysis was very thorough and impressive.
What is the process for allocation of ITS resources?
Do you have enough staff in ITS to meet your goals and/or district needs?
The Blackboard Transaction System is different than the POS system reported in the bookstore program review (WinPrism).
Outcome assessments lead to program improvement in support of the overall functions of the College. Very thorough report on outcomes and goals.
Is Blackboard enterprise learning outcome assessment method of # of faculty consistent with the goal of Bb use expansion increase to 25% of course sections.
Does attending 3CDUG and DUG conferences utilize more resources than just staff time?
If possible, narrow goals down and focus on a few with given timelines for implementation of action.
Good articulation of improvements
This is an excellent evaluation of the numerous projects IT staff has been working on and will be continuing to work on in the upcoming year. I would encourage you
to add information about staffing needs and how that relates to the timeline and completion of projects. Also consider formalizing the prioritization process.
Keith Snow-Flamer
Co-Chair of the PRC
11/08/07
Date
Institutional Effectiveness Committee
Comments
______________________________________________________ _____/_____/_____
Chair, Institutional Effectiveness Committee
Date