College of the Redwoods
CURRICULUM PROPOSAL
--Attach the Course Outline—
1. Division: Business and Technology
2. Course Discipline and Number: HRC 2
3. Course Title: Hospitality Front Office Management
4.
5.
New
X
Change to existing course
(Indicate changes on "Summary of Curriculum Changes" form)
X
Replacing existing course TH 2 (Course to be inactivated)
Is this course part of a CR Degree/Certificate Program?
No
Yes X
If yes, specify program code: HRC.AS.HOSPITALITY MANAGEMENT,
HRC.CA.HOSPITALITY MANAGEMENT
X Required course
Restricted elective
6.
Provide explanation and justification for addition/change/deletion:
Adding new management degree that corresponds to the AH&LA Management
Diploma. Course name and units change.
7.
List any special materials, equipment, tools, etc. that students must purchase:
8.
This course will have an instructional materials fee. No
Fee: $
Submitted by: Gaye
Warren_
Tel. Ext.4376
X
Yes
Date: 1/10/2006
Submitting Division/Center Review: Sydney Fisher Larson
Date: 1/18/06
CURRICULUM COMMITTEE USE ONLY
Approved by Curriculum Committee: No
Curriculum Proposal
ACASEN: 09.03.04
Yes
X
Date: 2/10/06
Page 1
May 29, 2016
SUMMARY OF CURRICULUM CHANGES
FOR AN EXISTING COURSE
FEATURES
OLD
NEW
Principles of organization,
management, and decision
making applied to tasks and
challenges of hospitality Front
Office Management. Students
will examine a systematic
approach to front office
procedures by detailing the
flow of business through a
lodging operation, beginning
with the reservation and
ending with check out.
A systematic approach to front
office procedures by detailing the
flow of business through a hotel,
from the reservations process to
check-out and account settlement.
The course also examines the
various elements of effective front
office management, paying
particular attention to the planning
and evaluation of front office
operations and to human
resources management.
Units
3
2
Lecture Hours
3
2
24
40
Name change: Managing
Front Office Operations
Hospitality Front Office
Management
Catalog Description
Grading Standard
Lab Hours
Prerequisites
Corequisites
Recommended
Preparation
Maximum Class Size
RepeatabilityMaximum Enrollments
Other
If any of the listed features have been modified in the new proposal, indicate the "old" (current) information and
proposed changes.
Course Outline
Senate Approved: 09.03.04
2
May 29, 2016
College of the Redwoods
Course Outline
DATE: 1/10/2006
DISCIPLINE AND COURSE NUMBER: HRC 2
FORMER DISCIPLINE AND NUMBER (If previously offered):
COURSE TITLE: Hospitality Front Office Management
TOTAL UNITS: 2
[Lecture Units: 2
Lab Units: ]
TOTAL HOURS: 36 [Lecture Hours: 36 Lab Hours: ]
MAXIMUM CLASS SIZE: 40
GRADING STANDARD:
Letter Grade Only
X
CR/NC Only
Is this course repeatable for additional credit units: No
X
Grade-CR/NC Option
Yes
how many total enrollments?
Is this course to be offered as part of the Honors Program? No
X
Yes
If yes, explain how honors sections of the course are different from standard sections.
CATALOG DESCRIPTION:
The catalog description should clearly state the scope of the course, its level, and what kinds of student goals the
course is designed to fulfill.
A systematic approach to front office procedures by detailing the flow of business
through a hotel, from the reservations process to check-out and account settlement. The
course also examines the various elements of effective front office management, paying
particular attention to the planning and evaluation of front office operations and to human
resources management.
Special notes or advisories:
PREREQUISITES:
No X
Yes
Course:
Rationale for Prerequisite?
Describe representative skills without which the student would be highly unlikely to succeed .
COREQUISITES:
No X
Yes
Rationale for Corequisite?
Course:
RECOMMENDED PREPARATION:
No X
Yes
Course:
Rationale for Recommended Preparation?
Course Outline
Senate Approved: 09.03.04
3
May 29, 2016
COURSE LEARNING OUTCOMES:
What should the student be able to do as a result of taking this course? State some of the objectives in terms of specific,
measurable student accomplishments.
 Classify hotels in terms of their ownership, affiliation, and levels of service.
 Describe how hotels are organized and explain how functional areas within hotels
are classified.
 Summarize front-office operations during the four stages of the guest cycle.
 Discuss the sales dimension of the reservations process and identify the tools
managers use to track and control reservations.
 List the seven steps of the registration process and discuss creative registration
options.
 Explain important issues in developing and managing a security program.
 Describe the process of creating and maintaining front-office accounts.
 Identify functions and procedures related to the check-out and account-settlement
process.
 Summarize the steps in the front-office audit process.
 Apply the ratios and formulas managers use to forecast room availability.
 Explain the concept of revenue management and discuss how managers can
maximize revenue by using forecast information in capacity management,
discount allocation, and duration control.
COURSE CONTENT
Themes: What themes, if any, are threaded throughout the learning experiences in this course?
 None.
Concepts: What concepts do students need to understand to demonstrate course outcomes?
 The front office/desk is the primary hub for hotel operations and plays a critical role
in maintaining effective service and accountability.
Issues: What primary issues or problems, if any, must students understand to achieve course outcomes (including
such issues as gender, diversity, multi-culturalism, and class)?
 Managers must apply the laws, procedures, and policies ethically, consistently, and
without bias.
Skills: What skills must students master to demonstrate course outcomes?
 The ability to multi-task and grasp multiple front-desk operational functions
simultaneously.
REPRESENTATIVE LEARNING ACTIVITIES:
What will the students be doing (i.e., Listening to lectures, participating in discussions and/or group activities,
attending a field trip, etc.)? Relate the activities directly to the Course Learning Outcomes.




Lecture.
DVD/VCR Training tapes.
Group activities.
Case Studies.
Course Outline
Senate Approved: 09.03.04
4
May 29, 2016
ASSESSMENT TASKS:
How will the student show evidence of achieving the Course Learning Outcomes? Indicate which assessments (if
any) are required for all sections.
Representative assessment tasks:
 Weekly written tests.
 Mid term.
 Final exam.
Required assessments for all sections – to include but not limited to:
 American Hotel & Lodging Association certificated exam – Managing Front Office
Operations.
EXAMPLES OF APPROPRIATE TEXTS OR OTHER READINGS
Author Michael
Date
L. Kasavana, Richard M. Brooks
(Author, Title, and Date Fields are required):
Title Managing
Front Office Operations
2005
Author
Title
Date
Author
Title
Date
Author
Title
Date
Other Appropriate Readings:
Course Outline
Senate Approved: 09.03.04
5
May 29, 2016
PROPOSED TRANSFERABILITY:
UC
CSU X
NONE
X General elective credit
If CSU transferability is proposed (courses numbered
1-99), indicate whether general elective credit or specific
course equivalent credit is proposed.
Specific course equivalent
If specific course equivalent credit is proposed, give
course numbers/ titles of at least two comparable lower
division courses from a UC, CSU, or equivalent
institution.
PROPOSED GENERAL EDUCATION:
Rationale for General Education certification:
BOTH
NONE X
1.
,
(Campus)
2.
,
(Campus)
CR
UC
CSU
College of the Redwoods General Education Applicability:
AREA
Natural Science
Social Science
Humanities
Language and Rationality
Writing
Oral Communications
Analytical Thinking
Rationale for inclusion in this General Education category:
Proposed California State University General Education Breadth (CSU GE) Applicability
A. Communications and Critical Thinking
A1 – Oral Communication
A2 – Written Communication
A3 – Critical Thinking
C. Arts, Literature, Philosophy, and Foreign
Language
C1 – Arts (Art, Dance, Music, Theater)
C2 – Humanities (Literature,
Philosophy, Foreign Language)
B. Science and Math
B1 – Physical Science
B2 – Life Science
B3 – Laboratory Activity
B4 – Mathematics/Quantitative Reasoning
D. Social, Political, and Economic Institutions
D0 – Sociology and Criminology
D1 – Anthropology and Archeology
D2 – Economics
D3 – Ethnic Studies
D5 – Geography
D6 – History
D7 – Interdisciplinary Social or Behavioral Science
D8 – Political Science, Government and Legal
Institutions
D9 – Psychology
E. Lifelong Understanding and Self-Development
E1 – Lifelong Understanding
E2 – Self-Development
Rationale for inclusion in this General Education category: Same as above
Course Outline
Senate Approved: 09.03.04
6
May 29, 2016
Proposed Intersegmental General Education Transfer Curriculum (IGETC) Applicability
AREA
1A – English Composition
1B – Critical Thinking-English Composition
1C – Oral Communication (CSU requirement only
2A – Math
3A – Arts
3B – Humanities
4A – Anthropology and Archaeology
4B – Economics
4E – Geography
4F – History
4G – Interdisciplinary, Social & Behavioral Sciences
4H – Political Science, Government & Legal Institutions
4I – Psychology
4J – Sociology & Criminology
5A – Physical Science
5B – Biological Science
6A – Languages Other Than English
Rationale for inclusion in this General Education category:
Course Outline
Senate Approved: 09.03.04
Same as above
7
May 29, 2016
FOR VPAA USE ONLY
PROGRAM AND COURSE NUMBER HRC
2
TECHNICAL INFORMATION
1. Department: INFSC Information Science
16. CoRequisite Course: none
2. Subject: HRC
17. Recommended Prep: none
Course No: 2
3. Credit Type: D Credit Degree Applicable
18. Maximum Class Size: 40
4. Min/Maximum Units: 2.0 to
19. Repeat/Retake: NR No repeats
variable units
5. Course Level: C Clearly Occupational
20. Count Retakes for Credit:
yes
no
6. Academic Level: UG Undergraduate
21. Only Pass/No Pass:
yes
no
7. Grade Scheme: UG Undergraduate
22. Allow Pass/No Pass:
yes
no
8. Short Title: Hospitality Front Office Mgmnt
23. VATEA Funded Course:
yes
no
9. Long Title: Hospitality Front Office Management
24. Accounting Method: W Weekly Census
10. National ID
11. Local ID
(CIP):
(TOPS):
52.0901
130700
12. Course Types:
 Level One Basic Skills: NBS Not Basic Skills
25. Disability Status: N Not a Special Class
26. Billing Method: T-Term
27. Billing Period: R-Reporting Term
28. Billing Credits: 2.0



Level Two Work Experience:
NWE Not Coop Work Experience
29. Purpose: Choose One:
Level Three:
30. Articulation No.
Placeholder for GE OR
(CAN):
DOES NOT APPLY
31. Articulation Seq.
Level Four: If GE : Choose One:
32. Transfer Status: B Transfers to CSU only
13. Instructional Method:
LEC Lecture and/or Discussion
14. Lec TLUs: 3.0 Contact Hours: 36.0
Lab TLUs:
Contact Hours:
(CAN):
33. Equates to another course? TH 2 (course number).
34. The addition of this course will inactive TH 2 (course
number). Inactive at end of Spring 2006 term.
15. Prerequisite: none
Particular Comments for Printed Catalog.
.
Curriculum Approval Date: February 10, 2006
Course Outline
Senate Approved: 09.03.04
8
May 29, 2016