Service Areas Program Review Template for Academic Year 2013‐2014 (fields will expand as you type) Please provide a concise response to all questions, and include relevant details in direct support of your responses. Bulleted lists may be used to clearly organize information. Section 1 ‐ Program Information 1.0 Name of Program: Public Safety/Security/Parking Date: October 31, 2013 1.1 Program Review Authors (include names and campus locations): Sue Alton, George Kapitan, Demetrius Williams, Rafael Samano 1.2 Program Director Signature: Date: 1.3 Vice President Signature: Date: 1.4 Primary Function: Provide reasonable protection to the college community using methods that fit within and contribute to the education philosophy of the institution. 1.4.1 State briefly how the program functions support the college mission: Provide a safe and secure learning environment for students, staff, and visitors of the college. 1.4.2 Program highlights/accomplishments: Department was relocated to a more central area which will provide a better working environment in the event of an emergency. Computers were upgraded, cell service was upgraded; and an emergency alert system is being purchased and will be implemented this year. 1.4.3 Program Data: # of Full Time Employees 2011‐2012 2012‐13 # of Part Time Employees 2011‐2012 cPublic safety AdminServiceAreasTemplatedraft92513.docx 2012‐13 3/12/2014 Personnel Budget 2011‐2012 2012‐13 Page 1 Discretionary Budget 2011‐2012 2012‐13 3 3 15 15 $309,000 $324,500 $48,000 31,000 Section 2 ‐ Data Analysis 2.0 List Service Area Metrics/Indicators and provide information on changes over time (Steady/Increasing/Decreasing, etc.) 2.1 Metrics/Indicators 2011/12 Staffreceiveperiodicupdates/trainingrelatedto
emergencypreparedness
TheClearyReportreportingcrimestatisticsis
analyzedannually
Yes http://www.redwoods.edu/District/Maintenanc
e/Crime_Data.pdf
Securityandparkingstaffrespondstocallsfor
Yes servicerelatingtolifeandproperty,respondsto
trafficrelatedcalls,conductsbothpreliminaryand
follow‐upinvestigations,patrolscampusonfoot
andinvehicles,providesescorts,openupbuildings
eachmorning,providesassistancetomotorists,
issuesparkingcitations
2012/13 Observations (steady/increasing/decreasing) Staff received mandatory training and other training Yes, in process Required staff completed the mandated School Security Officer Course. Staff also completed National Incident Managements Systems Training and other workshops/trainings. Yes Statistics for three years, 2010, 2011, and 2012, remain consistent. Total incidents 2012‐13 will be reviewed by the Emergency Preparedness and Safety Committee. Statistics for 2012‐13 are currently being assessed and a report will be provided to the Emergency Preparedness and Safety Committee. 2.2 Describe how these changes affect students and/or the program: Data is monitored and changes would be made in the event of any dramatic increases in crime or medical emergencies. 2.3 Provide any other relevant information, or recent changes, that affect the program: In April 2013, the Eureka campus was closed due to a bomb threat. This brought to surface inadequacies within the layout of the department. Public Safety was subsequently moved to Redwood Business Complex A. 2.4 Student Equity. Please comment on any current outcomes or initiatives related to increasing outreach, retention and student success of underrepresented students in your program. Not relevant for this department. cPublic safety AdminServiceAreasTemplatedraft92513.docx 3/12/2014 Page 2 Section 3 –Critical Reflection of Assessment Activities (2011/2012) 3.0 Describe Service Area Outcomes Assessed or reviewed in the current cycle: 3.1 Summarize the conclusions drawn from the data and the experience of staff working to achieve the outcomes: There is a need for better cell service coverage at the Eureka campus. Low signal quality makes it difficult to reach Security staff and for students and staff to call for help. 3.2 Summarize how assessments have led to improvement in Service Area Outcomes (top three.): 3.3 (Optional) Describe unusual assessment findings/observations that may require further research or institutional support: Poor cell service at the Eureka campus is a security risk. Section – 4 Evaluation of Previous Plans 4.1 Describe plans/actions identified in the last program review and their current status. What measurable outcomes were achieved due to actions completed. Action plans may encompass several years; an update on the current status, or whether the plan was discarded and why. Click here to view completed program reviews from last year. Actions Current Status Impact of Action (describe all relevant data used to evaluate the impact) Assist with implementation of Emergency Preparedness Plan Plan was presented to the Board of Trustees in February 2013 In September 2013, the plan is under revision to be more in line with the Chancellor’s Office template An upgrade was purchased October 2013. Upgrade has not yet been implemented. Dispensing of parking permits has been Ticket processing has not been reviewed Upgrade Incident Reporting Software (currently A.R.M.S.) Streamline parking permits and ticket processing cPublic safety AdminServiceAreasTemplatedraft92513.docx 3/12/2014 Page 3 moved to the Bookstore. Staff are now required to obtain new parking permits every other year. Have applicable staff attend mandated training Provide regular ongoing training for all security/parking staff on topics related to department Assess security and safety procedures, increase District wide awareness of safety issues, and increase the level of security services provided to the District. Training has been completed Meets requirements A training program has been identified but not yet purchased. Funds need to be identified Emergency Preparedness and Safety Committee will review analysis comparing 2010, 2011, and 2012 Operations Summary. 4.2 (If applicable) Describe how funds provided in support of the plan(s) contributed to program improvement: Safety Credits have provided funding for the majority of our plans. Section – 5 Planning 5.1 Program Plans Based on data analysis, learning outcomes and program indicators, assessment and review, and your critical reflections, describe the actions to be taken for the 2013‐2014 academic year. Use as many rows as you have actions, and add additional rows if you have more than 5 actions. Please number all rows that you add. Please be specific. This section and section 6 should include a detailed justification so that the resource prioritization committees understand your needs and their importance. * Not all actions in this program plan section may require resources, but all resource requests must be linked to this section. Action # Action to be taken: Relationship to Institutional Plans 5.1 Program Plans Expected Impact on Program/Student Learning List the specific action Include the specific plan and Describe the expected impact in a way cPublic safety AdminServiceAreasTemplatedraft92513.docx 3/12/2014 Relationship to Assessment Page 4 Include all Resources Needed (Y/N) A yes here to be taken in enough detail so that someone outside of your area can understand. 1 2 action item relevant to your action to be taken. For example: Annual Plan 2013‐
2014 Theme: Persistence; or Goal 1: Student Success: EP.1.6.2 Develop a plan for narrowing the achievement gap for underrepresented student populations. Assist with emergency Addresses health and safety preparedness drills concerns. Implement Emergency Alert System IIIB.1. The institution provides safe and sufficient physical resources… Addresses health and safety concerns. that someone outside the program can understand. The impact should be measurable. assessment results that indicate that this action will yield the desired impact on the program. If the assessment has yet to be conducted, explain when and how it will be conducted. requires a corresponding request in the next section. A safe environment will enhance student Security staff will be 4‐wheel drive learning outcomes. well trained in the vehicle; event of an emergency A safe environment will enhance student Students/staff will learning outcomes. be alerted in the event of an emergency IIIB.1. The institution provides safe and sufficient physical resources… replace marquee; Annual Maintenance Fee 3.5 Practice continuous quality
improvement. 3 Implement Upgrade to ARMS Reporting SP 3.2 Improve Operational Efficiencies. Upgrades obsolete software system – will improve quality of reporting IIIB.1.a The institution plans, builds, maintains, and upgrades or replaces its physical resources in a manner that assures effective utilization and the continuing quality necessary to support its programs and services. cPublic safety AdminServiceAreasTemplatedraft92513.docx 3/12/2014 Page 5 Security officers will Annual maintenance have ease of reporting incidents. fee 4 Provide regular ongoing training for all security/ parking staff on topics related to department Addresses health and safety concerns. IIIB.1. The institution provides safe and sufficient physical resources… Staff will better understand and be prepared to administer procedures and laws Officers will be better prepared in the event of a disaster, medical emergency, and customer service Costs for training seminars 3.5 Practice continuous quality
improvement. 5.2 Provide any additional information, brief definitions, descriptions, comments, or explanations, if necessary. Section 6 ‐ Resource Requests 6.0 Planning Related, Operational, and Personnel Resource Requests. Requests must be accompanied by an action plan in the above section. Requests should include estimated costs. Submit a support ticket if you do not know the estimated costs. If you are requesting personnel resources, you must also include the “Request for Faculty or Staffing” forms, located at inside.redwoods.edu/program review. Submit one form for each request. Additional Instructions: 


Put down the full amount you are requesting in the “Amount” column. Put down the annual amount of any ongoing or recurring costs in the “Annual Recurring” column. For example, a personnel request for a permanent position might show an Amount of $30,000 and an Annual Recurring Cost of $30,000. A request for equipment might show an Amount of $5,000 and an Annual Recurring cost of $200. A professional development request might show an Amount of $800 and a recurring cost of $0. If you have a grant or some other source of funding, include in the “Request” column a brief description of the source of funds and the dollar amount that is expected to be covered by the other source and if the other source covers any of the annual recurring costs. Note in the “Request” column if this is a repeat request, and how many times you have submitted this request. The item number must match the corresponding action # from section 5. Add rows as necessary. $
$ Annual Type of Request (Check One) Amount
Recurring Action # Operational Personnel Professional Planning Costs To be Development use # reviewed by above Prioritization To be Committees To be To be reviewed by cPublic safety AdminServiceAreasTemplatedraft92513.docx 3/12/2014 Page 6 Contact Person (Name, email, phone) 1 1 2 3 4 Request Describe your request here in a way that someone outside the program can understand. 4‐whell drive vehicle to access off roads Sue‐alton@redwoods.edu 4199 Replace Eureka campus marquee that is tied into emergency alert system Sue‐alton@redwoods.edu 4199 Emergency Alert annual maintenance fee Sue‐alton@redwoods.edu 4199 ARMS reporting annual maintenance fee Sue‐alton@redwoods.edu 4199 Ongoing training for staff Sue‐alton@redwoods.edu 4199 of the Budget Planning Committee reviewed and grouped by Associate Deans. reviewed by Faculty Prioritization Committee. the Professional Development Committee x 30,000 Alton x 20,000 Alton x 4,000 Alton x 3,000 Alton x 4,000 Alton Section 7‐Author Feedback Provide any constructive feedback about how this template or datasets could be improved. I am fairly new to this process but the improvements made from last year are helpful. How much do you agree with the following statements? (mark your choice with an x )
Strongly Somewhat
Somewhat Strongly
Neutral
Agree
Agree
Disagree Disagree
cPublic safety AdminServiceAreasTemplatedraft92513.docx 3/12/2014 Page 7 This year’s program review was valuable
in planning for the ongoing improvement
of my program.
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[X]
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Analysis of the program review data was
useful in assessing my program.
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[X]
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Section 8‐ PRC Response by section (completed by PRC after reviewing the program review) 8.0 The response will be forwarded to the author and the supervising Director and Vice President: S.1. Program Information: Completed S.2. Data Analysis: Completed. Metrics are good. Consistent tracking of statistics over the years. S.3. Critical Reflection of Assessment Activities: Outcome development is still in progress. S.4. Evaluation of Previous Plans: Completed. The status of previous plans is well documents, but evaluation of the impact is incomplete. S.5. Planning: Completed. Well done. Noted potential impact in future planning. Resource requests are linked with section 6. S.6. Resource Requests: Completed. Linked to section 5 planning. cPublic safety AdminServiceAreasTemplatedraft92513.docx 3/12/2014 Page 8