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Student Services Area: Special Programs
Extended Opportunity Programs and Services (EOPS)
Cooperative Agencies Resources for Education (CARE)
Academic Year: 2009-2010
We certify that this program review document represents the plans, goals, and critical analysis of this instructional program. Please enter name and signature
Author(s): Sheila Hall , Cheryl Tucker Date: October 2, 2009
Participating Staff members: Sue Alton, Cindy Anderson, Marcy Foster, Davita Frasier,
Sheri Harwood, Xou Her, Melissa Higgins, Lisa Liken, Carol McCormick, Michael
Regan, Travis Vega
Date: October 2, 2009 Department Administrator: Cheryl Tucker
V. P.: Keith Snow-Flamer Validation: October 2, 2009
1. Report on goals and improvements: (Provide a brief summary of the major accomplishments and achievements of your department during the past year.)
Please note some goals that you want to accomplish this year .
EOPS/CARE continues to develop and modify programs to increase student success. We have expanded the EOPS Learning Community (LC) model for second-semester students and improved services for first-year students. Basic computer literacy (CIS 100) was connected to the existing model (English 350 & GS 150) in fall 2008. We also offered English 150 & CIS 1 for spring 2009. The EOPS model has been adapted for the general student body population as part of the College’s initiatives for first-year students. An action plan was approved to fund the EOPS
Learning Community field trip to San Francisco. In March 2009, thirteen EOPS students toured the UC Berkeley and San Francisco State University campuses. We have also enhanced outreach and retention efforts with targeted special populations such as pregnant and parenting teens, foster youth, and Native American and Hispanic students. Seventy percent of the students who participated in these outreach efforts are enrolled in the current fall 2009 semester. We continue to support students enrolled in basic skills courses (EOPS developmental Learning Communities,
READ 360, and GS 361) by providing supplemental counseling, learning-skills assessments, and life-skills workshops.
Enrollment trends (see table below) show a steady growth for the program for the past ten years.
EOPS is currently funded to serve 1,050 students. Enrollment increases in the college overall contributed to a record number of 1,665 EOPS students for the 2008/09 year.
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School Year Summer Fall Spring
1996/97
1997/98
1998/99
1999/00
2000/01
2001/02
2002/03
2003/04
2004/05
2005/06
2006/07
2007/08
2008/09
146
155
199
221
215
260
171
245
211
158
174
191
226
625
588
703
692
758
900
854
993
973
1105
1086
1130
1192
591
605
697
636
816
896
918
935
931
990
1035
1060
1321
1155
1254
1223
1390
1391
1452
1665
Total
(Unduplicated)
792
782
902
883
1060
1079
For the fall 2009 semester, EOPS is supporting three Learning Communities (two communities linking English 350 with GS 150, and one for continuing students linking English 150 and
Sociology 1). As we face budget constraints in the upcoming year, we have shifted our program focus from financial awards to enhanced counseling and advising services. We would like to better utilize our counseling staff to support student success. Several components of the mutual responsibility contract will be addressed this year to assist students with academic difficulties. We will first identify and contact students who have not maintained a 2.0 GPA and require them to meet with a counselor to develop a recovery plan. We will then focus on students who have not identified a program of study, developed a thorough Student Education Plan (SEP) or met with their counselor at least three times each semester. Finally, we will work in close collaboration with financial aid staff to increase the number of EOPS students who file their FAFSA by the priority filing date.
The following table illustrates the activities associated with our program goals for the 2009/10 year:
Rationale
Improve student success, retention and persistence.
Anticipated Completion Date
By end of each term.
Activity
Develop plan for enhanced counseling and advising services.
Identify and contact EOPS students with GPA below 2.0 to meet with EOPS
Counselors for recovery plan.
Identify and contact EOPS students who have not identified program of study to meet with EOPS Counselors for career advising and/or
Improve student success, retention and persistence.
Improve student success, retention and persistence
Provide better data for research.
By end of each term.
By end of each term.
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documentation of program.
Identify and contact EOPS students who have not yet completed or have not developed an in depth SEP to meet with EOPS Counselors for appropriate educational planning.
Identify and contact EOPS students who have not completed counseling contacts with EOPS Counselors to ensure they do meet with counselors.
Improve student success, retention and persistence.
Improve student success, retention and persistence.
By end of each term.
By end of each term.
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2. Report on 2008-2009 Assessment Plan for Student Services Area: (specify)
(Please provide a 1 page historical reference of last year’s outcomes)
1.
2.
Extended Opportunity Program and Services (EOPS) identifies students affected by language, social, and economic disadvantages and empowers those students to achieve their educational objectives and goals.
Objective Student Learning
Outcome (SLO) or
Program Learning
Outcome (PLO)
Linked to Student
Service
Goal/Strategic
Plan
Assessment Criteria
(Specify Target
Performance Level)
Assessment
Measure
Increase the number of
EOPS students will identify personal, career,
Student Services Goals:
Support the academic
Increase number of EOPS students who create,
Program identification, and academic goals.
(SLO)
EOPS/CARE students who successfully complete their chosen educational objectives. quality and learning environment of the
College and improve enrollment and student retention
College Strategic
Planning Goals: Enable student attainment of educational goals and ensure student access. follow, and complete an in depth Student
Education Plan (SEP) by
90% as compared to
2007- 2008. exit surveys or interviews, and focus groups.
SEP completion with documentation in each student’s EOPS file.
Graduation transcripts which match
SEP stated objectives.
Completion
(or anticipate completion)/
Findings
Of the 1328 current EOPS students districtwide, we anticipate that 10% do not have an in-depth
SEP
Improvement
Recommendations
(next step)
Modify orientation objectives and goalsetting information provided throughout the semester to EOPS students (e.g. improve content & delivery of available workshops and communication through newsletter).
Improve outcomes for
EOPS Learning
Communities
(LC)
EOPS LC students will have higher retention and success rates than other
EOPS students not enrolled in the LC.
(PLO)
Student Services Goals:
Support the academic quality and learning environment of the
College and develop
FYE programs and LC across District and disciplines.
College Strategic
Planning Goals: Enable student attainment of educational goals and ensure student access.
Increase retention and success rates of EOPS LC students by 20% as compared to those enrolled in 2007-2008.
Course success and retention rates for students enrolled in the
LC were compared to other EOPS students with equivalent skill levels.
Initial success and retention data became available late spring 2009 semester. Further data analysis is necessary.
Further data analysis is required.
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3. 2009-2010 Assessment Plan for Student Services Area: (specify)
Report on up to three outcomes from your service area. Please detail findings and improvement recommendations on following page.
1.
2.
3.
Extended Opportunity Program and Services (EOPS) identifies students affected by language, social, and economic disadvantages and empowers those students to achieve their educational objectives and goals.
Objective Student Learning
Outcome (SLO) or
Program Learning
Outcome (PLO)
Linked to Student
Service
Goal/Strategic
Plan
Assessment Criteria
(Specify Target
Performance Level)
Assessment
Measure
(Measurement tool)
Increase the number and percentage of
EOPS students meeting their contractual obligations
EOPS students will demonstrate understanding of program eligibility requirements
Student Services Goals:
Improve enrollment and student retention.
College Strategic
Planning Goals: Enable student attainment of educational goals.
Set baseline data in 2009-
2010 on several requirements: minimum
2.0 GPA, three counseling contacts, and Student
Education Plan (SEP) development.
Pre and post test, orientation evaluations, student transcripts, and
SARS reports.
Completion
(or anticipate completion)/
Findings*
Ongoing throughout 2009-
2010 academic year
Improvement
Recommendations
(next step)*
Provide interventions for students who have not met EOPS mutual responsibility contract requirements. Make modifications to service delivery (e.g. group advising, reminders to students, and orientation objectives).
Increase student understanding of financial aid processes
EOPS students will demonstrate knowledge of the importance of applying for financial aid by the priority deadline.
Student Services Goals:
Improve enrollment and student retention and increase ways students can access CR.
College Strategic
Planning Goals: Enable student attainment of educational goals and ensure student access.
Set baseline data in 2009-
2010
Collaborate with financial aid staff to count how many EOPS students have filed their
FAFSA and when they filed.
Results will be available by April
2010
Modify financial aid information provided to students during orientation and other activities as needed.
* Detail on following page
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2009 Assessment Plan Findings/Data Analysis & Improvement Recommendations
Report the finding of your outcomes assessment. How will you use the outcomes for area improvement
2009 Assessment Plan Findings/Data Analysis & Improvement Recommendations
SLO/PAO #1:
Findings/Data Analysis
Improvement Recommendations
SLO/PAO #2:
Findings/Data Analysis
Improvement Recommendations
SLO/PAO #3:
Findings/Data Analysis
Improvement Recommendations
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Does the staffing structure meet the unit’s needs?
If your answer is “no,” please c onsider the following in framing your answer: a.
Has the workload of your unit increased in recent years? Do you anticipate the workload will increase, decrease or remain constant in the upcoming one to three years?
Is this a temporary situation? b.
Has technology made it possible to do more work with the same staff? Or, has technology increased your work load (adding web features which need updating for example)? c.
Does the workload have significant peaks and valleys during the fiscal year? If so, describe. d.
If your workload is increasing and resources will not allow for increased staffing, how do you anticipate being able to ameliorate the negative consequences of too much work and maintain a positive atmosphere in your unit?
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Unit Name: EOPS/CARE
NEW OR REPLACEMENT STAFF (Administrative or Classified)
List Staff Positions Needed for Academic Year 2009-2010
Please be as specific and as brief as possible when offering a reason. Place titles on list in order (rank) or importance.
1. Student Services Specialist
Reason: With the increase in student enrollment and the associated workload, another classified position to assist with data entry, student service, and database maintenance is needed.
2.
Reason:
3.
Reason:
4.
Reason:
5.
Reason:
6.
Reason:
* TCP = “Total Cost of Position” for one year is the cost of an average salary plus benefits for an individual. New positions (not replacement positions) also require space and equipment. Please speak with your campus Business Officer to obtain accurate cost estimates. Please be sure to add related office space, equipment and other needs for new positions to the appropriate form and mention the link to the position.
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List Equipment or Equipment Repair Needed for Academic Year 2009-2010
Please list/summarize the needs of your unit on your campus below. Please be as specific and as brief as possible. Place items on list in order (rank) or importance.
Cost per item
Number
Requested
Unit Name: EOPS/CARE
Total Cost of Request
1. Xerox Copy Machine which can double as a fax machine.
Reason: We do not have one and must walk out of the office in the hallway to make copies.
2. Heavy Duty Paper Shredder
Reason: We work with confidential information on a daily basis (i.e. transcripts, personal information, etc.) in a busy office and need to destroy confidential records immediately.
3.
Reason:
$5200
$850
1
1
$5200
$850
4.
Reason:
5.
Reason:
6.
Reason:
* TCO = “Total Cost of Ownership” for one year is the cost of an average cost for one year. Please speak with your campus Business Officer to obtain accurate cost estimates. Please be sure to check with your department chair to clarify what you current budget allotment are. If equipment needs are linked to a position please be sure to mention that linkage.
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Unit Name:
NOTE: Technology; excludes software, network infrastructure, furniture, and consumables (toner, cartridges, etc)
Submitted by: Sheila Hall Title: Assistant Director, EOPS/CARE Phone: x4155
*
EOPS/CARE
Priority
1.
Usage /
Justification
2.
Usage /
Justification
3.
Usage /
Justification
4.
Usage /
Justification
EQUIPMENT REQUESTED
Computer replacements
Current office computers are out of date (over 4 years old)
New (N) or
Replacem ent (R)?
R
Program:
New (N) or
Continuing
(C) ?
C
Location
(i.e Office,
Classroom
, etc.)
Office
Is there existing
Infrastructure
?
Yes
How many users served?
10+
Has it been repaired frequently?
No
Cost per item
$2100
Number
Requested
3
Total Cost of
Request
$6300
5.
Usage /
Justification
 TCO = “Total Cost of Ownership” for one year is the cost of an average cost for one year. Please speak with your campus Business Officer to obtain accurate cost estimates. Please be sure to check with your department chair to clarify what you current budget allotment are. If equipment needs are linked to a position please be sure to mention that linkage.

++Technology is (1) equipment that attaches to a computer, or (2) a computer is needed to drive the equipment.
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Unit Name: _________________________________________
List Facility Needs for Academic Year___________________
(Remodels, Renovations or added new facilities) Place items on list in order (rank) or importance.
Total Cost of Request
1. N/A
Reason:
2.
Reason:
3.
Reason:
4.
Reason:
5.
Reason:
6.
Reason:
*Please speak with your campus Business Officer to obtain accurate cost estimates and to learn if the facilities you need are already in the planning stages.
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1. Travel funds to attend state conferences and district travel
Reason: Due to state budget reductions, we no longer have travel funds
2.
Reason: varies
Unit Name: EOPS/CARE
List Professional Development Needs for Academic Year 2009-2010. Reasons might include in response to AUO assessment findings or the need to update skills.
Please be as specific and as brief as possible. Some items may not have a cost per se, but reflect the need to spend current staff time differently. Place items on list in order (rank) or importance.
Cost per item
Number
Requested Total Cost of Request
6 $5000/yr.
3.
Reason:
4.
Reason:
5.
Reason:
6.
Reason:
*It is recommended that you speak with Human Resources or the Management Association to see if your request can be met with current budget.
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Unit Name: _________________________________________
List Other Needs for Academic Year___________________
Please list/summarize the needs of your unit on your campus below. Please be as specific and as brief as possible. Not all needs will have a cost, but may require a reallocation of current staff time. Place items on list in order (rank) or importance.
Cost per item
Number
Requested
Total Cost of Request
1. N/A
Reason:
2.
Reason:
3.
Reason:
4.
Reason:
5.
Reason:
6.
Reason:
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