Office of the Vice President Student Development Annual Program Review 2012/13 Section 1 - Program Information 1.0 Name of Program: Office of the Vice President Student Development 1.1 Program Review Authors: Keith Snow-Flamer, Lorie Walsh Date: October 11, 2012 1.2 Program Director Signature: N/A Date: 1.3 Vice President Signature: NA Date: 1.4 Program mission: To provide high quality support services that promote access to educational programs, foster academic success, and encourage personal and social development of all learners. 1.4.1 State briefly how the program mission supports the college mission: The division works to support access and support for students, faculty and staff. 1.4.2 Program goals: Students will become self-directed learners. 1.4.3 Describe how the program goals support institutional planning and goals (Strategic Plan, Education Master Plan, Enrollment Management Plan, etc.): The goals and plans of the Office of the CSSO program directly supports: Annual Institutional Plan: Improving support for incoming students; Improve academic programs to support student success; and Continuously improve college structures and processes. Strategic Plan objectives 1.1 Match student readiness with educational pathways; 1.2 Continuously assess and evaluate programs to provide effective educational programs and services for all learners; 1.3 Students will be able to complete their desired educational goals; 1.4 Enhance student support and student engagement; 1.5 Improve basic skills success; 3.3 Increase funding available for strategic initiatives; 3.4 Increase community support for the college; 3.5 Practice continuous quality improvement; 3.6 Practice continuous adherence to accreditation standards; 4.4 Improve efficiency through technology; 4.5 Improve data gathering and utilization to support instructional, student service, and administrative decision making; and 5.5 Increase communications and outreach to the community Education Master Plan objectives 1.1 Provide structured academic pathways; 1.2 Improve support for students; 1.3 Improve effectiveness of basic skills education; 1.4 Increase transfers and degree and certificate completions; 1.5 Professional development programs will be focused on improvement of educational effectiveness; 1.6 Improve success among underrepresented populations; 3.3 Student learning outcomes and assessment are ongoing, systematic, and used for continuous quality improvement; 3.4 Systematically use data to inform decision making; 3.5 Provide continual and inclusive training opportunities regarding assessment; 5.1 Improve student 12/20/2012 Page 1 engagement among all students; 5.2 Develop a vibrant student center; and 5.3 Increase student engagement in the community. Section 2 - Data Analysis 2.0 Program Staffing/Budget Data and Indicators (Past years) Provide information to show changes over time (steady, increasing, decreasing, etc.). Insert additional rows as needed for your key performance indicators (KPI’s), such as program services, functions, student contacts, etc. 2010/11 2011/12 Observations (steady/increasing/decreasing) 2.1 Staffing/Budget FTE Faculty and Staff 1.35 1.35 The staffing has been steady from 2010 through 2011—Vice President of Student Development and .35 FTE confidential administrative support. FTE Additional Workforce Personnel (Dollars) VP $173,356 VP $174,625 Classified $24,724 Classified $25,521 Discretionary (Dollars) Other 9,244 2.2 Program Indicators Number of departments with learning outcomes identified and assessed. Number of departments completing program review 9 11 4,900 10 The ASC was included in the Library Assessment plan in 2010/11 and separated out in 2011/12. 10 Campus Life was folded into Residential Life program review. 2.3 Describe how these changes affect students and/or the program: 2.4 Provide any other relevant information, or recent changes, that affect the program: The successful passage of the Student Success Initiatives has caused community colleges to move from a position of the “right to fail” to the “right to succeed” and will necessitate refashioning student services and development operations. Section 3 –Critical Reflection of Assessment Activities 3.0 Student Learning Outcomes & Program Outcomes Assessed in the Current Cycle 12/20/2012 (2011/2012) Page 2 3.1 Summarize the conclusions drawn from the data and the experience of staff working to achieve the outcomes: Summaries can be found in individual department’s program review documents. 3.2 Summarize how assessments have led to improvement in Student Learning and Service Area Outcomes: Summaries can be found in individual department’s program review documents. 3.3 (Optional) Describe unusual assessment findings/observations that may require further research or institutional support: Section – 4 Evaluation of Previous Plans 4.1 Describe plans/actions identified in previous program reviews and their current status. What measurable outcomes were achieved due to actions completed. Actions Current Status Inclusion of SEP language in institutional planning initiatives Complete Incorporate program review and assessment in all administrative and managerial job descriptions and evaluations Complete Outcomes Language relative to the completion of student education plans and support for student success was included in the institutional planning initiatives. The job descriptions for the Coordinator of Advising (CSEA member) and all management in the Student Development division were revised to include language related to assessment: Coordinator of Advising: “Assist the Vice President in the program review and assessment process.” All management: “Supports the planning and execution of assessment of student and program learning outcomes. Assess the effectiveness of these outcomes. Based upon the outcome of assessment, implement changes the area of responsibility.” Human Resources have the revised job descriptions on file and a copy was sent to all affected personnel. 12/20/2012 Page 3 Request funding for development of FYE framework. Complete The BSC approved $19,000 for development of a FYE framework. Create a Veteran’s Resource Center Complete A VRC was created and staffed by a fulltime coordinator funded through categorical funding. Create a Welcome Center Complete The reorganization of the Enrollment Services areas allowed for transfer of staff to the new Welcome Center and move Admissions and Financial Aid into a “back room” operation. Reorganize enrollment services to reduce personnel and budget. Complete A reorganization of the Admissions/Records and Financial Aid departments was completed. The reorganization did not eliminate existing personnel nor increase the workload for classified employees without increased compensation. Because of the relocation of services into the new Administration/Student Services building, the reorganization allowed for more efficient scheduling of duties to best meet the needs of students and the District. 4.2 (If applicable) Describe how funds provided in support of the plan(s) contributed to program improvement: Section – 5 Planning 5.0 Plan for Future Improvements (2012/2013) Based on institutional plans, data analysis, student learning outcomes, program outcomes, the assessment of those outcomes, and your critical reflections, describe the program’s Action Plan for the 2012/13 academic year. If more than one plan, add rows. Include necessary resources. (Only a list of resources is needed here. Provide detailed line item budgets, timelines, supporting data or other justifications in the Resource Request). (link to two year assessment plan) 5.1 Program Plans 12/20/2012 Page 4 Action to be taken: Better incorporate assessment and planning into program review process Revise Template (Summer 2012) Create “division” summary with plans to the PRC Continue to teach students to become partners in the learning process and to make connections with appropriate faculty, staff and resources to fulfill their goals and expand their opportunities by supporting the FYE, refashioned Orientation program, and department operations. Relationship to Institutional Plans This initiative supports Strategic Plan 1.2 Continuously asses and evaluate programs to provide effective educational programs and services for all learners. Education Master Plan 3.2 Student learning will be a visible priority in all practices and structures; 3.3 Student learning outcomes and assessment are ongoing, systematic, and used for continuous quality improvement. This initiative supports Strategic Plan Goal 1, Education Master Plan Goal 1, and 12/20/2012 Relationship to Assessment Expected Impact on Student Learning or Service Area Outcomes Number of program reviews that include a summary of assessment results, include program plans and incorporate assessment will reach 100% for 2012/13. Students will be able to understand the college processes, degree requirements, and the importance of selecting an educational degree pattern. Page 5 Resources Needed Staff Time FYE budget and staff time. Continue to teach life skills that enhance selfreflection, self-direction and self-sufficiency by supporting the FYE and refashioned Orientation program. Continue to offer high quality services, which are accessible, accurate, understandable, clear and timely, to our students and prospective students. In collaboration with the VP of Instruction, aggregate student education plan data to inform course schedule development Develop process for aggregating SEP data (Nov 2012) Pilot process for development of Fall 2013 schedule (Feb 2013) Process refinement and full implementation (Apr 2013 for Spring 2014 schedule) Enrollment Management Plan Goals 3, 4 and 5. This initiative supports Strategic Plan Goal 1, Education Master Plan Goal 1, and Enrollment Management Plan Goal 1. This initiative supports Strategic Plan Goal 1, Education Master Plan Goal 1, and Enrollment Management Plan Goals 1 and 2. This initiative supports Goals 3 and 4 in the Strategic Plan and Enrollment Management Plan Goals 2, 3 and 4. Students will become selfdirected learners. FYE budget and staff time. Students will be able to understand the college matriculation processes. Staff Time The college will be able to more accurately build an annual schedule and students will be able to progress through the degree and certificate curriculum patterns. Staff Time 5.2 Provide any additional information, brief definitions, descriptions, comments, or explanation if necessary. Section 6 - Resource Requests 12/20/2012 Page 6 6.0 Planning Related, Operational, and Personnel Resource Requests . Requests must be submitted with rationale, plan linkage and estimated costs. Request Check One Amount Recurring Rational $ Cost Y/N Linkage Planning Operational Personnel Space for a Multicultural and Diversity X Unknown Y Strategic Plan Center Obj 1.4 Enhance student support and student engagement. Obj 5.2 Support/increase cultural activities at the college Education Master Plan Large meeting space for ASCR X Obj 1.2 Improve support for students Strategic Plan Unknown Obj 1.4 Enhance student support and student engagement. Obj 5.2 Support/increase cultural activities at the college Education Master Plan FYE Program Funding X $49,316 12/20/2012 Y Page 7 Obj 1.2 Improve support for students Strategic Plan Obj 1.1 Match student readiness with educational pathways. Obj 1.3 Students will be able to complete their desired educational goals. Education Master Plan Obj 1.1 Provide structured academic pathways Obj 1.2 Improve support for students Enrollment Management Plan Obj 3.1 Develop Academic Pathways FYE Program Instructional TLU Costs X $51,300 Y Annual Plan Initiatives Obj I.C. Include SEP development into all new student orientations and refine SEP format Strategic Plan Obj 1.1 Match student readiness with educational pathways. Obj 1.3 Students will be able to complete their desired educational goals. Education Master Plan Obj 1.1 Provide structured academic pathways Obj 1.2 Improve support for students Enrollment Management Plan Obj 3.1 Develop Academic Pathways Annual Plan Initiatives 12/20/2012 Page 8 Expansion of space for the Writing Center in the LRC X Unknown N Obj I.C. Incorporate SEP development into all new student orientations and refine SEP format Strategic Plan Obj 1.4 Enhance student support and student engagement. Obj 5.2 Support/increase cultural activities at the college Education Master Plan Obj 1.2 Improve support for students Section 7- PRC Response by section (completed by PRC after reviewing the program review) 7.0 The response will be forwarded to the author and the supervising Director and Vice President: S.1. Program Information: Supports strategic and education master plans. S.2. Data Analysis: Good use of data and evaluation. S.3. Critical Reflection of Assessment Activities: Critical assessments noted in individual program reviews. S.4. Evaluation of Previous Plans: All plans were completed. S.5. Planning: All plans support strategic and /or educational master plans. A link to or location of the two-year assessment plan would be helpful. (3rd column-relationship to assessment) S.6. Resource Requests: Linked to strategic and education master plans. General Comments: Good review. Review approved 12/20/2012 Page 9