Fiscal Year: 2010-11
CollegeoftheRedwoods
ProgramReviewCommitteeSummary AsperitsMission,theProgramReviewCommitteereviewsAnnualandComprehensiveProgramReviewstoprovidethefoundationuponwhichthedistrict
develops,identifies,anddocumentsthedirectionoftheprioritizationofplanning.OurobjectiveistoprovideanevaluativeExecutiveSummaryofeach
program’sreviewforauthors,IntegratedPlanningCommittees,andtheDistrict.
ProgramReviewSubjectArea: DiningServices
ProgramReviewAuthors:
SilviaVader,LeeLindsey
AreaDirector/Manager:
SilviaVader
PerformanceIndicatorsforAdministrativeServices
ProgramAccess/Demand
Weredepartment(dept)
expendituresoverbudgetlast
year?
Isthedepton‐tracktocomein
underbudgetthisyear?
Hasthedeptcompleted
budgetplanningfornextyear,
orinprocess?
HowmanyChancellors’Office
reportswereover10dayslate
duringthelastyear?
HowmanyBoardreportswere
lateornotdoneduringthe
pastyear?
Weredeptplansand
proceduresupdatedduring
thelastyear?Wereall
proceduresup‐to‐datebylast
year‐end?
Werethereanynewaudit
findingsrelatedtothisdept?
Werethereanyoutstanding
auditfindingsatlastyear‐end?
Havemonthlybudget‐to‐
actualreportsbeenreviewed?
Hasthedeptreviewedlast
year’s:
 Programreview?
 Needsaddendums?
Satisfactory
Standard
Notover
budget
Satisfactory/
Unsatisfactory
Satisfactory
OnTrack
Satisfactory
Yes
Satisfactory
Zero
Satisfactory
Comments
PRCComments:
Itwouldbehelpfultoknowthebaseline.
Thereisnodatabackup,nodocumentation.
Shouldbenotedwhereandhowthisisdocumented.
N/A
Zero
Satisfactory
Yes
Satisfactory
N/A
Theseshouldbelistedasagoalinanassessmentformat.
Zero(Explain
thestatusof
allfindings)
Satisfactory
Atleast
quarterly
Yes
Satisfactory
Isdiningservicesaudited?
Satisfactory
Threepartquestionwhichshouldhaveindividualanswers.
WheredoesBPCfitinhere?

BPCactionsonneeds
addendums?
Werealldeptemployee
evaluationsup‐to‐dateduring
lastyear‐end?
HowmanyCal‐Cards
unreconciledafterthe
paymentduedate?
Hasthedeptwebsitebeen
updatedduringthelastyear?
Hasdocumentimagingbeen
implementedinthedept?
Areemployees(customers)
encouragedtouseelectronic
documentsinsteadofpaper
forms?Areallformtemplates
availableonthedepartment
website?Doesthedepartment
acceptscanned/imagedcopies
ofalldocuments?
Havedailycashreceiptsbeen
checkedandbalanced?
Howmanyaccountspayable
areover20dayslate?
Allcustomercomplaintswere
settledinatimelymanneror
wereactivelyworkedduring
thepastyear?
Yes
Satisfactory
Zero
Satisfactory
Yes
Satisfactory
Implemented
Unsatisfactory
Yes,or
explainany
document
requiringa
“wet”
signature
Satisfactory
Every
weekday
whenopen
Zero
Satisfactory
Yes
Satisfactory
Departmentisscheduled
toconvertinafuture
year.
Recommendthisbelistedasagoalinanassessmentformat.
Satisfactory
Wouldtherebesomewaytotrackthis?
N/A.Self‐support,
programcannotspend
morethanresourcesin
itsfund.
Yesand
Doesdiningserviceshaveawebpage?
Wouldtherebesomewaytotrackthis?
Thecommitteequestionedwhatistheultimategoalinpaper
reductionandhowdoesthisaddresstheissueofelectronic
formsbeingprintedoutforthesignatureprocess.
ProgramResources
FTEemployees
Budget
Revenuegenerated
Otherprogramspecific
indicator
Program
Efficiency/Productivity
Thedepthasimplemented
Satisfactory
Recommendthisbelistedasagoalinanassessmentformat.
planstoreducerelianceon
overnightmail,USmail,etc.by
utilizingelectronicmailand
thewebsite?
Program/CourseOutcomes
fornextprogramreview
(2012‐13)
Documentimaging
Districtsurveyresults
describenew
actionssince
lastreport
Alltheprogram
outcomesaboveplusthe following.
Documentimaging
Howwilltheoutcomebedeterminedandhowisthe50%
reducesdepartment
statisticdetermined?
printingcostsby50%.
Ifdepartmentisselected Diningservicesprogramreviewlastyearwasgreatin
todoasurvey,then
reportingoutonstudentsatisfactionviasurveyswhichwasnot
resultsmustshow
done/includedinthisreport.
acceptablesatisfaction.
PRCalsonotedthatthequestionsarethesameasmostoftheotherreviews;dotheseactually?Wouldnotan“N/A”be
appropriate?
Eachdepartmentshouldgenerateasetofquestionstiedtotheirgoals,whichcanbetrackedandassessed.Identifygoals
andobjectivesthataremeasureableandreportoutonthem.Onegoal,forexample,wouldbetobecomemoreor100
percentelectronic.