Fiscal Year: 2010-11
College of the Redwoods
Program Review Committee Summary
As per its Mission, the Program Review Committee reviews Annual and Comprehensive Program Reviews to provide the foundation upon which the district
develops, identifies, and documents the direction of the prioritization of planning. Our objective is to provide an evaluative Executive Summary of each
program’s review for authors, Integrated Planning Committees, and the District.
Program Review Subject Area:
Dining Services
Program Review Authors:
Silvia Vader, Lee Lindsey
Area Director/Manager:
Silvia Vader
Performance Indicators for Administrative Services
1. Program Access/Demand
Were department (dept) expenditures
over budget last year?
Is the dept on-track to come in under
budget this year?
Has the dept completed budget
planning for next year, or in process?
How many Chancellors’ Office reports
were over 10 days late during the last
year?
How many Board reports were late or
not done during the past year?
Were dept plans and procedures
updated during the last year? Were all
procedures up-to-date by last year-end?
Were there any new audit findings
related to this dept? Were there any
outstanding audit findings at last yearend?
Have monthly budget-to-actual reports
been reviewed?
Has the dept reviewed last year’s:
 Program review?
 Needs addendums?
 BPC actions on needs
addendums?
Were all dept employee evaluations upto-date during last year-end?
How many Cal-Cards unreconciled after
Satisfactory
Standard
Not over
budget
On Track
Satisfactory/
Unsatisfactory
Satisfactory
Committee Comments
Yes
Satisfactory
Zero
Satisfactory
N/A
Zero
Satisfactory
N/A
Yes
Satisfactory
Zero (Explain
the status of all
findings)
Satisfactory
At least
quarterly
Yes
Satisfactory
Yes
Satisfactory
Zero
Satisfactory
Satisfactory
Satisfactory
the payment due date?
Has the dept website been updated
during the last year?
Has document imaging been
implemented in the dept?
Are employees (customers) encouraged
to use electronic documents instead of
paper forms? Are all form templates
available on the department website?
Does the department accept
scanned/imaged copies of all
documents?
Have daily cash receipts been checked
and balanced?
How many accounts payable are over 20
days late?
All customer complaints were settled in
a timely manner or were actively
worked during the past year?
Yes
Satisfactory
Implemented
Unsatisfactory
Yes, or explain
any document
requiring a
“wet” signature
Satisfactory
Every weekday
when open
Zero
Satisfactory
Yes
Satisfactory
Satisfactory
2.
3. Program Resources
FTE employees
Budget
Revenue generated
Other program specific indicator
4. Program Efficiency/Productivity
The dept has implemented plans to
reduce reliance on overnight mail, US
mail, etc. by utilizing electronic mail and
the website?
Program/Course Outcomes for next
program review (2012-13)
Document imaging
District survey results
Department is scheduled to convert in a future year.
N/A. Self-support, program cannot spend more than resources in its fund.
Yes and
describe new
actions since
last report
Satisfactory
All the program outcomes above plus the following.
Document imaging reduces department printing costs by 50%.
If department is selected to do a survey, then results must show acceptable
satisfaction.