Student Satisfaction Survey Action Plans
Student Activities
Major Themes
Question 78 I have participated
in CR activities outside the
classroom.
Goal: 55%-60%
Actions
Timeline
Responsible Person
Collaborate with faculty to plan activities.
Fall 2010
Nikiya McWilliams
Let the community know about activities through
radio and television public service
announcements, press releases, channel 8, and
print media.
Fall 2010
Nikiya McWilliams
Engage faculty and staff in training and planning
that accentuates education of the “whole
student’ and connects classroom and out of the
classroom learning.
Fall 2010
Nikiya McWilliams
Barriers To
Implementation
Linkage to
Strategic plans
Board Approved
goals
Goal 1: Enable
student attainment
of educational
goals- Objective 1.1
– Reduce barriers
to persistence.
Maintain existing
District FTES while
increasing average
“fill-rate”
(productivity) to
75+%.
Student Conduct
Major Themes
Question 67 Channels for
expressing student complaints
are readily available.
Goal: 50%-55%
Actions
Timeline
Responsible Person
Educate staff of departments and functions.
Fall 2010
Melissa Green
Create and distribute an electronic student
success flyer which includes a list of the
common obstacles and problems that students
face and a list of corresponding college
resources that the student can access to aid in
overcoming the obstacle.
Fall 2010
Melissa Green
Barriers To
Implementation
Linkage to
Strategic plans
Board Approved
goals
Goal 1: Enable
student
attainment of
educational goalsObjective 1.1 –
Reduce barriers to
persistence.
Improve
completion/gradu
ation rates
Linkage to
Strategic plans
Board Approved
goals
Goals: 1.1, 1.2,
2.3, 2.4, 3.2, 3.5,
4.3, 4.5
Improve
completion/gradu
ation rates
Academic Support LRC/ASC
Major Themes
42. The Equipment in the lab
facilities is kept up-to-date
Target: 71% to 72
34.Computer labs are adequate
and accessible
Target: 79% to 80%
Sunday, July 04, 2010
Actions
Timeline
Responsible Person
Increase online and in-house resources for ESL
students.
Fall 2010
Mary Grace Barrick
Ensure software and hardware are compatible
Spring
2011
Mary Grace Barrick
Develop a plan for replacing/upgrading
computers in the MPR and open lab area.
Fall 2010
Mary Grace Barrick &
Maggie Lynch
Barriers To
Implementation
1
Student Satisfaction Survey Action Plans
Academic Advising /Counseling
Major Themes
Question 32 My academic
advisor is knowledgeable
about my program
requirements.
Goal: 79%-85%
Question 40 My academic
advisor is knowledgeable
about the transfer
requirements of other
schools.
Goal: 79%-85%
Question 12 My academic
advisor helps me set goals to
work toward.
Goal: 72% to 75%
Actions
Timeline
Responsible Person
Provide faculty led workshops for career and
technical educational program to advising
staff
Fall 2010
Jennifer Bailey
Provide advisors with development
opportunities on learning styles, advising
strategies, transfer requirements, best
practices
Summer/Fall
2010
Jennifer Bailey
Improve advisement services and early
intervention programs for first year students,
exploratory students, and at-risk students via
a three pronged protocol that uses at risk
profiling, faculty contact via Parature, and
entering student survey data.
Summer
2010
Jennifer Bailey
Do not schedule meetings/trainings, etc
between M-F 10-2, high traffic time.
Fall 2010
Jennifer Bailey
Barriers To
Implementation
Question 52 This school does
whatever it can to help me
reach my educational goals.
Goal: 77% to 80%
Question 65. Students are
notified early in the term if
they are doing poorly in a
class
Goal: 75%-77%
6. Advisors approachable
81% to 84%
Question 55 Academic
Support Services adequately
meets the needs of students.
Goal: 82%-85%
Sunday, July 04, 2010
2
Linkage to
Strategic plans
Board Approved
goals
Goal 1: Enable
student
attainment of
educational goalsObjective 1.1 –
Reduce barriers
to persistence
Improve
completion/gradu
ation rates
Student Satisfaction Survey Action Plans
Financial Aid
Major Themes
Actions
Timeline
Responsible Person
Question 7 Adequate Financial
Aid is available for most
students.
Increase students’ awareness of the financial aid
application process and follow-through.
Fall 2010
Lynn Thiesen
Goal: 73% to 75%
Provide regular staff training, so that students
receive consistent information, and customer
service skills training related to financial aid
Fall 2010
Lynn Thiesen
Dedicate a person (permanent staff) in the
Veteran’s Services’ Office.
Fall 2010
Lynn Thiesen
Question 13 Financial Aid
awards are announced to
students in time to be helpful
in college planning.
Barriers To
Implementation
Linkage to
Strategic plans
Board Approved
goals
Goal 1: Enable
student attainment
of educational
goals- Objective 1.1
– Reduce barriers
to persistence.
Maintain existing
District FTES while
increasing average
“fill-rate”
(productivity) to
75+%.
Goal: 62% to 65%
Question 20 Financial Aid
counselors are helpful.
Goal: 65% to 68%
Question 17 Personnel in
Veteran’s Services are helpful.
Goal: 48%-51%
Admissions/Records
Major Themes
43. Class change {Add/drop}
policies are reasonable
Goal: 86% to 89%
5. The personnel involved in
registration are helpful
Goal: 81% to 83%
33. Admissions counselors
accurately portray the campus
in their recruiting practices
Goal: 71% to 72%
41. Admissions staff are
knowledgeable
Goal: 81% to 84%
Sunday, July 04, 2010
Actions
Timeline
Responsible Person
Barriers To
Implementation
Linkage to
Strategic plans
Board Approved
goals
Provide communication mechanisms to let
students know the add/drop policies and dates:
automated dialing system, arrow guy, LED
marquee, traffic signs, banners, email alerts, TV
cafeteria, LED wallboard in lobby, instructors
list dates on syllabi.
Fall 2010
Kathy Goodlive
Funding for purchase
of automated dialing
system, LED
marquees,
wallboards, banners.
Goal 1: Enable
student attainment
of educational goalsObjective 1.1 –
Reduce barriers to
persistence.
Maintain existing
District FTES while
increasing
average “fill-rate”
(productivity) to
75+%.
Continue to inform ourselves of college
activities / policy changes / deadlines / new
programs, etc.
Fall 2011
Kathy Goodlive
Fall 2010
Kathy Goodlive
Most items are those
in which A & R has
no control and so
can only brainstorm
suggestions.
.
Goal 2: Develop and
manage human,
physical and financial
resources to
effectively support
the learning
environment –
Objective 2.3Improve technology
service3s and
support
Provide more opportunity for communication
between Admissions and other student services
departments by more frequent division
meetings and departments coming to
Admissions/Records meetings
3
Student Satisfaction Survey Action Plans
General “Support and Run Around”
Major Themes
Question 63 I seldom get the
“run around” when seeking
information on this campus.
Goal: 72%-75%
Actions
Promote a “customer service” culture on
campus
Continue improvements and updates of the
website.
Timeline
Responsible Person
Fall 2011
Mike Wells/HR
Fall 2010
Brian Van Pelt
Spring
2010
Paul DeMark
Barriers To
Implementation
Convene a group of constituents to uncover
ways to “fix” the phone issue.
Linkage to
Strategic plans
Board Approved
goals
Goal 1: Enable student
attainment of
educational goalsObjective 1.1 –
Reduce barriers to
persistence.
Maintain existing
District FTES while
increasing average
“fill-rate”
(productivity) to
75+%.
Goal 2: Develop and
manage human,
physical and financial
resources to
effectively support the
learning environment
–Objective 2.3Improve technology
service3s and support
Class Scheduling
Major Themes
8. Classes are scheduled at
times that are convenient for
me
Goal: 75-77%
15. I am able to register for
classes I need with few
conflicts
Goal: 79% to 81%
69. There is a good variety of
courses provided on this
campus
Goal: 75-77%
Actions
Timeline
Responsible
Person
Barriers To
Implementation
Linkage to
Strategic plans
Board Approved
goals
Ensure that courses in any given program are
offered sequentially and regularly in order to
facilitate degree and certificate completion.
Fall 2011
Snow-Flamer &
Goswami
Review course offerings in schedule of classes
with an eye towards foundational classes
offered days (including Saturdays), late
afternoons, evenings, and nights.
Spring 2011
Snow-Flamer &
Goswami
Process to engage
the Academic
Senate in review of
our courses/GE
pattern.
Ensure student
access
Objective 5.1 –
Improve curriculum
offerings in
Maintain existing
District FTES while
increasing average “fillrate” (productivity) to
75+%.
Coordinate scheduling of developmental
education classes within math, English, reading
so students can reach their academic goals in a
timely and efficient manner
Spring 2011
Improve
completion/graduation
rates
Snow-Flamer &
Goswami
77. Courses are offered at the
locations that best fit my
needs
Goal: 75-77%
Sunday, July 04, 2010
4
Student Satisfaction Survey Action Plans
Disabled Student Programs and Services
Major Themes
Actions
Question 34:– Increase
adequacy and accessibility of
computer labs from 83%
satisfaction District wide to
meet the National Average of
90%.
Increase the accessibility of the GO PRINT
stations on the Eureka Campus.
Question 86:– Increase
students satisfaction regarding
the college’s commitment to
students with disabilities from
80% to 85%.
Purchase 7 hand held magnifiers - $ 84.00
Purchase 7 computers sufficient to run both
GO PRINT and JAWS at the same time.
Purchase 7 22 inch monitors - $7500
Timeline
Person
Responsible
As the fact
that these
stations are
currently
not
accessible
by students
who are
blind or low
vision, we
are out of
ADA
compliance.
This change
should
occur as
soon as
possible.
Barriers To
Implementation
Linkage to
Strategic plans
Board Approved
goals
The cost of the
initial of hardware.
Goal 1: Enable
student attainment
of educational
goals- Objective 1.1
– Reduce barriers
to persistence.
Improve
completion/graduation
rates
Knowledge of
adaptive software
and enhancements
in programs.
Goal 2: Develop
and manage
human, physical
and financial
resources to
effectively support
the learning
environment –
Objective 2.3Improve
technology services
and support
Facilities
Major Themes
Computer labs are adequate
and accessible
Actions
Timeline
Responsible
Person
Barriers
To
Implementation
Tim Flanagan
The equipment in the lab
facilities is kept up to date
Sunday, July 04, 2010
5
Linkage to
Strategic plans
Board Approved
goals