2012-2015 Technology Plan for College of the Redwoods
September 14, 2012
Potential Initiatives or
Indicators
Actions
Goal 1: Improve student learning outcomes through appropriate technology and facility capabilities
Goals and Objectives
Objective 1.1: Provide ongoing lab and PC upgrades
using available resource options, reduce total and
ongoing expense
Survey existing classroom
technology, summarize,
prioritize, provide update plan,
implement
Annual surveys, improvements in ratings
Evaluate ownership costs of
hardware and software
Documented cost reduction and efficiency
improvements
Facilitate demonstration of new
technologies
Survey and consult with faculty
and staff
Objective 1.3: Staff provide training on use of new
technologies
Lab upgrades are ADA compliant
Repurpose and reuse equipment
Expand availability to locations
and increase usage
Objective 1.2: Support DE initiatives, collaborate with
the Distance Education department and faculty
New gear configured and deployed;
equipment returned to use while observing
TCO
provide seminars at Convocation
and other opportunities to
demonstrate existing and new
technologies (wireless, VoIP,
video conferencing) and
applications
summary of classroom technology;
average age and model of computers
Faculty use of new capabilities and
number of sections using on-line and
classroom technology
Faculty and Staff Technology Survey
results
Link to Institutional Plans
EMP 4.1 Provide lab equipment and
technology to effectively support
instructional needs
SP 4.2 Improve instructional labs to
support effective teaching and
learning.
EMP 4.2 Update the comprehensive
technology replacement plan.
EMP 4.4 Effectively utilize
technology in teaching
EMP 4.3 Enhance distance
education or eLearning
EMP 4.4 Effectively utilize technology
in teaching
SP 3.5 Practice continuous quality
improvement
EMP 4.4 Effectively utilize technology
in teaching
2012-2015 Technology Plan for College of the Redwoods
Potential Initiatives or
Actions
Goal 2: Maintain and Improve Technology Infrastructure
Goals and Objectives
Upgrade internal network
technology and bandwidth;
Objective 2.1 Improve connectivity of internal network
and internet bandwidth at all locations
Upgrade WAN connectivity
Increase internet connection
speed
document TCO reductions of all
projects and options verses
current solution
reduce TCO by implementation
of virtual servers, cloud based
services, and offsite services as
appropriate
Objective 2.2 Improve fiscal sustainability by reducing
initial and ongoing cost for all technology systems
Update technology replacement
plan to maintain appropriate
average age of computers,
servers, network components,
and software applications,
summarize funding to BPC
identify redeployment and cost
effective upgrades for
reallocated equipment
September 14, 2012
Indicators
All buildings at usable bandwidth within
building and to network
Internet bandwidth for each campus and
site
Link to Institutional Plans
SP 3.2 Improve college operational
efficiencies
SP 4.1 Improve technology
infrastructure to support all college
operations
SP 4.4 Improve efficiency through
technology
Annual PC, server, network, and software
applications summary report indicating
system status, changes, and TCO
reductions
Provide annual technology contract
renewal list showing current costs and
demonstrate total cost reduction of 5%
annually
Average age of computers, servers,
network components, systems
Redeployment of equipment and systems
New systems implemented following
project timeline
SP 3.2 Improve college operational
efficiencies
SP 4.4 Improve efficiency through
technology
EMP 4.2 Update the comprehensive
technology replacement plan
2012-2015 Technology Plan for College of the Redwoods
Potential Initiatives or
Actions
Goal 2: Maintain and Improve Technology Infrastructure
Goals and Objectives
September 14, 2012
Indicators
Capability of email and messaging
systems to interact with current user
technologies
Upgrade email and messaging
systems
Objective 2.3 Maintain software version currency
TCO summary of options and planning
actions
Upgrade to current version of
applications when cost effective
and beneficial to operations
Implement systems for software version
control
Provide automated patching and
security updates to PC and
server platforms
Evaluation of automated PC and network
data backup programs and
recommendation to BPC/Cabinet
Link to Institutional Plans
SP 3.2 Improve college operational
efficiencies
SP 4.4 Improve efficiency through
technology
SP 4.2 Improve instructional labs to
support effective teaching and
learning.
capability to provide remote support to the
PC desktop
Objective 2.4 Enhance backup systems and develop
comprehensive technology disaster recovery capability
Prepare comprehensive Data
Center Disaster Recovery Plan
develop partnership with local
entities (HCOE, HSU, County of
Humboldt),
Recommendations by TPC to
BPC and Cabinet
Objective 2.5 Expand wireless network availability
Upgrade existing devices,
expand coverage, install system
into new buildings
ability to restore services,
SP 3.2 Improve college operational
efficiencies.
Technology Disaster Recovery Plan status
Results of Technology Disaster Recovery
Plan annual drill and testing
SP 4.1 Improve technology
infrastructure to support all college
operations
percentage of each location covered for
practical use
Objective 2.4 Expand wireless
network availability
2012-2015 Technology Plan for College of the Redwoods
Potential Initiatives or
Actions
Goal 2: Maintain and Improve Technology Infrastructure
Goals and Objectives
September 14, 2012
Indicators
Link to Institutional Plans
Digital signage system
Objective 2.6 Improve and integrate overall
communication systems.
Provide video conferencing and
messaging capability throughout
the district
number of classes using
videoconferencing
Usage summary from VoIP and other
messaging systems.
Implement VoIP system.
Implement conferencing
systems in SSAT and centers
Potential Initiatives or
Actions
Goal 3: Support institutional processes that use technology
Goals and Objectives
Number of college meetings and events
held using video conferencing system
Indicators
Completion and implementation status of
IT Disaster Recovery Plan
Objective 3.1 Data Center / IT Disaster Recovery Plan
in use
Develop and implement IT
Disaster Recovery Plan,
integrate with other emergency
response plans
Recommendation and actions to improve
IT Disaster Recovery Plan
Secure data storage off site, secure
electronic data exchange
SP 4.1 Improve technology
infrastructure to support all college
operations
SP 4.4 Improve efficiency through
technology.
Link to Institutional Plans
SP 3.2 Improve college operational
efficiencies.
SP 4.1 Improve technology
infrastructure to support all college
operations
SP 4.4 Improve efficiency through
technology
2012-2015 Technology Plan for College of the Redwoods
Potential Initiatives or
Actions
Goal 3: Support institutional processes that use technology
Goals and Objectives
Implement document imaging for
Admissions & Records,
Financial Aid, Business Office,
Human Resources, EOPS,
Advising
Objective 3.2: Support electronic forms and business
processes (e.g. document imaging, e-forms, etc.)
Implement eForms and internet
based data exchange
applications
implementation of new versions
and applications including
Foundation systems
Objective 3.3: Provide resource support for Colleague
R18 module implementation, upgrades, and system
integration
install mandated upgrades,
reduce TCO
develop Technology Services
staff capabilities
September 14, 2012
Indicators
Link to Institutional Plans
Departments using business process
applications to reduce operating expense
Number of on-line forms and procedures in
production use
Demonstrate reduce operating cost
resulting from systems integration and
automation (automated transcripts,
document imaging, SSAT security, video
broadcast, etc.)
Automated integration of Foundation
service vendors
implementation of Colleague R18 modules
currency of patches and system updates
reduction of TCO from new systems and
integration projects
Attend training for specific knowledge.
SP 3.2 Improve college operational
efficiencies.
SP 4.1 Improve technology
infrastructure to support all college
operations
SP 4.4 Improve efficiency through
technology.
SP 3.2 Improve college operational
efficiencies.
SP 4.5 Improve data gathering and
utilization to support instructional,
student service, and administrative
decision making
2012-2015 Technology Plan for College of the Redwoods
Potential Initiatives or
Actions
Goal 4: Support Data-informed Continuous Quality Improvement
Goals and Objectives
4.1 Enhance assessment and MIS data collection
capacity for all departments and institutional resources
4.2 Continuously improve Technology Services
operations
Provide on-line and sustainable
data submission methods for
student and program learning
outcomes, assessment, and
program review functions
Collaboration by data owners to
confirm data validity and
reporting processes
Utilize Program Review process
to evaluate and improve
Technology Services
Evaluate, develop, implement
data reporting tools
4.3 Investigate data reporting tools
Database and web programmers
collaborate with IR staff to
develop data reporting tools and
options.
September 14, 2012
Indicators
System sustainability and utilization of online systems for ongoing data entry and
analysis
Accuracy of reporting for assessment and
evaluation of data
Link to Institutional Plans
SP 3.5 Practice continuous quality
improvement.
SP 3.6 Practice continuous
adherence to accreditation
standards.
Efficient, comprehensive reporting for MIS
from number of submissions required until
final acceptance
SP 4.5 Improve data gathering and
utilization to support instructional,
student service, and administrative
decision making.
Demonstrate reduction of annual
expenses and TCO of systems
SP 3.2 Improve college operational
efficiencies.
Annual Program Review recommendations
including ticketing system data
SP 3.5 Practice continuous quality
improvement
Annual client satisfaction surveys of
students, faculty and staff
SP 3.6 Practice continuous
adherence to accreditation standards
SP 3.5 Practice continuous quality
improvement.
Increased database usage and reduced
cost and resource impacts
Usability of data systems and databases,
ease of integration, system CTO and age
of supporting technologies
SP 3.6 Practice continuous
adherence to accreditation
standards.
SP 4.5 Improve data gathering and
utilization to support instructional,
student service, and administrative
decision making.
2012-2015 Technology Plan for College of the Redwoods
Potential Initiatives or
Actions
Goal 4: Support Data-informed Continuous Quality Improvement
Goals and Objectives
4.5 Technology support staff remain knowledgeable to
support and integrate current technology, and are
trained in new technologies
Participate on internal
committees and work groups to
discuss operational and long
term planning
Participate in professional
development classes, seminars,
events such as DUG, 3CDUG,
provide books and access to
online resources
September 14, 2012
Indicators
Summary of courses taken and seminars
attended (3CDUG, CISOA, etc.)
participation on integrated planning
committees and processes
Productions in New Theatre, New
Boardroom
Link to Institutional Plans
SP 1.6 Support staff and faculty
development and instructional
innovation.
EMP 1.5 Professional development
programs will be focused on
improvement of educational
effectiveness.
2012-2015 Technology Plan for College of the Redwoods
September 14, 2012