5
Strategic Plan (SP)
Goal 1: Student Success
Education Master Plan (EP)
SP.1. Focus on Learners: Developmental, Career Technical, EP.1. Ensure Student Success
and Transfer Education
Objectives
SP.1.1. Match student readiness with educational pathways.
SP.1.2. Continuously assess and evaluate programs to provide
effective educational programs and services for all learners.
SP.1.3. Students will be able to complete their desired
educational goals.
SP.1.4. Enhance student support and student engagement.
SP.1.5. Improve basic skills success.
SP.1.6. Support staff and faculty development and instructional
innovation.
EP.1.1. Provide structured academic pathways
EP.1.2. Improve support for students.
EP.1.3. Improve effectiveness of basic skills education.
EP.1.4. Increase transfers and degree and certificate completions.
EP.1.5. Professional development programs will improve
educational effectiveness.
EP.1.6. Improve success among underrepresented populations.
Bolded items above are addressed in the Annual Plan.
Annual Planning Actions
Annual Action Plan
Progress Update
Status
I.A. Implement First
Year Experience
(FYE)
FYE program development is complete and will be implemented in fall 2013. All first-time
college students will be strongly encouraged to enroll in General Studies (GS) courses,
either GS- 1 “College Success” or GS-6 “First Year Experience” to improve student
support and engagement (linkage from SP.1.4; EP.1.2; EP.1.6). FYE development
includes a detailed plan for assessing the experience. Assessment is ongoing. Some
operational aspects of the program will transition to Counseling & Advising functions.
Revisions to face-to-face and online orientations are complete and were implemented
for new student registration beginning May 13, 2013. The target population includes
students who identify an education goal of degree, certificate, or transfer.
Implementation as “mandatory” has been delayed and will be moved to 2013-2014
to align with Student Success Act regulations and timeline.
SEP development was included in all new student orientations for fall 2013. Advising staff
are using the SEP and program evaluation functions within WebAdvisor. Orientations
are being evaluated for effectiveness. Furthermore, electronic implementation of
education plans has been added to the 2013-2014 annual plan.
In progress
Technology resources are now discussed during normal orientations sessions. Resources
for online learning tools are in modules, allowing students and faculty to review what
they need in a self-paced format. Resources are housed on the College of the
Redwoods Distance Education website, which is easy to find under “Quick Links” on
the CR Homepage.
The Mathematics and English Departments are developing and revising existing basic
skills curriculum, including development of an accelerated English 350 and expanding
use of “Math Jam” math review courses to accelerate remediation for students
whose initial placement and math history are not consistent. Placement processes
and competency testing are being revised to improve success.
Completed
I.B. Develop
mandatory student
orientations for
face-to-face and
online students.
I.C. Include Student
Education Plan
(SEP) development
into all new
student
orientations.
I.D. Add technology
component to
orientation
sessions
II.A. Improve basic
skills across the
curriculum
II.B. Embed advisors
into GS-1 and GS-6
See the** 2012-2013 Plan Appendix for more details on page 12.
Counseling & Advising staff provide additional support to students in the GS-1 “College
Success” and GS-6 “First Year Experience.” Continued collaboration with Advising
staff and GS faculty is incorporated within FYE programming.
In progress
Completed
In progress
Completed
INSTITUTIONAL EFFECTIVENESS REPORT | COLLEGE OF THE REDWOODS | 2012-2013
6
Summary of college indicators related to Strategic and Education Master Plan Goal 2: Community Education
 Non-credit
course
enrollments
Noncredit instruction is offered by colleges to prepare students to be successful in college-level
credit coursework and to prepare students for employment. Noncredit instruction is different
from not-for-credit learning opportunities, which are fee-based community service offerings.
Roughly ten percent of all enrollments across the California Community Colleges were in noncredit courses, and almost half of those are in basic skills courses. In contrast to the state, less
than one percent of CR’s enrollments in recent years have been in non-credit courses because
of a lack of non-credit course offerings. The college has been working to develop non-credit
courses, especially to support basic skills students. Non-credit programs are also being
developed to support the needs of the community.
Strategic Plan (SP)
Goal 2: Community Education
Education Master Plan (EP)
SP.2 Focus on Learners: Community Partnership
EP.2 Develop Programs and Services to Meet Community
Needs
Objectives
SP.2.1. Provide workforce development training.
SP.2.2. Respond to business and industry short-term training
needs.
SP.2.3. Develop non-credit programs.
EP.2.1. Enhance community education program.
EP.2.2. Enhance incumbent worker and contract training.
EP.2.3. Develop not-for-credit programs.
EP.2.4. Career & Technical Education (CTE) Programs respond to
community training needs.
EP.2.5. Develop non-credit programs.
Annual Planning Actions
Annual Action Plan
Progress Update
Status
VI.A. Coordinate a
Business Leader’s
Summit
After gathering more information about the history of past Business Leader gatherings
and involvement, it was decided that issuing a survey to gather qualitative
information about their needs and effective partnerships would be more beneficial
than a summit. A survey was developed this year in collaboration with the Office of
Institutional Research. The survey will be implemented as part of the 2013-2014
Annual Plan.
Two non-credit programs are currently under internal review and are expected to move
through the curriculum approval process next year.
Change in
direction. New
direction in
progress
VI.B. Develop one
non-credit
program
In progress
INSTITUTIONAL EFFECTIVENESS REPORT | COLLEGE OF THE REDWOODS | 2012-2013
7
Summary of college indicators related to Strategic Plan Goal 3: Fiscal & Operational Sustainability
 Fiscal
Stability,
Cost/FTES
The cost of instruction per student in terms of teaching load units per full-time equivalent
student has consistently risen in recent years. The district also is faced with salary and benefit
cost increases that occur each year. Without increases in state appropriations, the college has
started leasing available buildings to gain revenue, and reducing expenditures by putting in
place more efficient processes using technology to replace some paper processes.
Table 3. Cost of Instruction per Student, by Academic Year
Year
2012 - 2013
2011 - 2012
2010 - 2011
2009 - 2010
Cost/FTES
$2,271
$2,174
$2,097
$2,061
The District’s 2011-2012 ending fund balance was reduced by $790,000 for a write down
adjustment of uncollectible bad debts in student accounts receivable. This issue was tackled
in the 2012-2013 annual plan by sending delinquent accounts to outside collections, and
consistently deregistering students who have not paid for their classes.
 Accreditation
Progress
Faculty and staff worked diligently to address the Show Cause status and eight
recommendations from the Accrediting Commission for the Community and Junior Colleges
(ACCJC). In February 2013, the Commission acted to remove Show Cause and impose
Probation. Efforts to meet accreditation standards and resolve recommendations have
focused on sustainability. Accreditation progress is now being monitored on a regular basis
each month with the help of an Accreditation Liaison Officer (ALO) who is contracted to
devote more time to overseeing accreditation compliance through regular reports to
Executive and Expanded Cabinets.
INSTITUTIONAL EFFECTIVENESS REPORT | COLLEGE OF THE REDWOODS | 2012-2013
8
Strategic Plan (SP)
SP.3 Fiscal & Operational Sustainability
Goal 3
Education Master Plan (EP)
Objectives
SP.3.1. Reduce reliance on apportionment-based funding.
SP.3.2. Improve college operational efficiencies.
SP.3.3. Increase funding available for strategic initiatives
SP.3.4. Increase community support for the college.
SP.3.5. Practice continuous quality improvement.
SP.3.6. Practice continuous adherence to accreditation
standards.
Annual Planning Actions
Annual Action Plan
Progress Update
Status
IV.B. Complete
implementation of
electronic form (eform)
The offices of Admissions & Records and Information Technology have collaborated to
develop several e-forms as part of the Softdocs paperless transition. Students will be
able to submit required forms to the Admissions & Records Office electronically.
These forms are currently in the testing environment in preparation for live
deployment.
The majority of the former administration building has been leased as of summer 2013.
Space at the Garberville site and Mendocino branch campus is also being leased to
charter schools. Leases for additional space at the Eureka campus and other locations
are being pursued.
Delinquent accounts have been sent to outside collections. Collection costs are being
charged directly to delinquent accounts. A new process is in place so that all
delinquent accounts will be written down to bad debts each year. The process of
deregistering students who have failed to pay for their classes continues to take place
and has reduced the amount of new debt compared with past year.
Feedback regarding AP 4021, which was approved in 2011, led to the development of an
Interim AP 4021. The Interim Procedure will expire in six months. Recommendations
for the AP 4021 have been solicited, and a task force will be formed in fall to begin
analysis towards the development of a permanent procedure.
In progress
A new Accreditation Liaison Officer (ALO) has been appointed. The new ALO is
contracted to devote more time towards ALO responsibilities than ever before. The
ALO works with members of Cabinet to track progress on a monthly basis. The ALO
helps coordinate regular accreditation updates to Expanded Cabinet.
Completed
V.B. Lease available
buildings
V.C. Reduce accounts
receivable
Addition 1. Implement
AP 4021 “Program
Revitalization or
Discontinuation
Process”
Addition 2. Structure
to continuously
monitor
accreditation
compliance
Completed
Completed
In progress
INSTITUTIONAL EFFECTIVENESS REPORT | COLLEGE OF THE REDWOODS | 2012-2013
9
Summary of college indicators related to Education Master Plan Goal 3: Practice Continuous Quality Improvement
 Student
Learning
Outcome
Assessment
Close to ninety percent of all courses taught were assessed in 2011-2012. The 2012-2013 year
was the start of a new two-year assessment cycle. Assessment plans were created to assess all
outcomes in all courses during this time, and assessment maps were developed to align course
outcomes with program outcomes. Program assessments are taking place with dialogue based
on the courses that map to the program.
Questions related to assessment were added to program review, focusing on how course and
program assessment led to improvements in student learning. A survey revealed that over three
quarters of the 2012-2013 program review authors indicated that analysis of the data provided
in program review was useful in assessing their program.
Strategic Plan (SP)
Goal 3
Education Master Plan (EP)
EP.3 Practice Continuous Quality Improvement
Objectives
EP.3.1. Improve tools for assessment reporting.
EP.3.2. Student learning will be a visible priority in all practices
and structures.
EP.3.3. Student learning outcomes and assessment are ongoing,
systematic, and used for continuous quality improvement
EP.3.4. Systematically use data to inform decision making.
EP.3.5. Provide continual and inclusive training opportunities
regarding assessment.
EP.3.6. Increase number of institutional employees who have
accreditation experience.
Annual Planning Actions
Annual Action Plan
Progress Update
Status
VII.A. Improve learning
outcome
assessment
(SLO/PLO)
structure and
process
VII.B. Better
incorporate
assessment and
planning into
program review
process
A 2-year assessment process was adopted. New plans were developed to assess all
courses in a program within two years. Assessment mapping was done by each
program to align course and program outcomes. Program outcomes have started
being assessed by holding dialogue sessions on all course level assessments that map
to a program. The 2013-2014 Annual Plan includes using online tools to assist in
tracking two-year plans.
The program review template was revised. Several assessment questions were added so
that programs could reflect on their assessment progress and the impact of their
assessment efforts. Questions were designed so as not to duplicate any information
that goes into the assessment reports to reduce faculty and staff time spent on
completing these important reports.
In progress
Completed
INSTITUTIONAL EFFECTIVENESS REPORT | COLLEGE OF THE REDWOODS | 2012-2013
10
Summary of college indicators related to Strategic and Education Master Plan Goal 4: Technology
 Improvements
to Technology
Infrastructure
Several technology-related projects listed in the 2012-2013 annual plan are still in progress
because they require an upgraded network infrastructure. Information Technology worked
hard this year to substantially improve the speed of transmitting internal and external
information. The internet speed at the Eureka campus was increased over 20-fold, from 45
Mbps to 1000 Mbps, and the Networking speed increased more than 100-fold, from 10
Mbps to over 1000. The new infrastructure is needed to deploy Voice over IP (VoIP), which
will be finalized this year. VoIP is in turn needed to improve videoconferencing to satellite
campuses.
Strategic Plan (SP)
SP.4 Technological Relevance
Goal 4: Technology
Education Master Plan (EP)
EP.4 Maintain Technological Relevance
Objectives
SP.4.1. Improve technology infrastructure to support all college
operations.
SP.4.2. Improve instructional labs to support effective teaching
and learning.
SP.4.3. CTE programs will have technology relevant to their
disciplines
SP.4.4. Improve efficiency through technology.
SP.4.5. Improve data gathering and utilization to support
instructional, student service, & administrative decision
making.
EP.4.1. Lab equipment and technology effectively supports
instructional needs.
EP.4.2. Update the comprehensive technology replacement plan.
EP.4.3. Enhance distance education or eLearning.
EP.4.4. Effectively utilize technology in teaching.
Annual Planning Actions
Annual Action Plan
Progress Update
Status
III.A. Automate Data
Warehousing using
Management
Information
System (MIS) data
MIS referential files have been downloaded. These are the same files that are used in the
Chancellor’s Office Data Mart. A data warehouse is being created from these files.
Tableau has been implemented and is already being used to publish interactive data
to CR’s Institution Research website. Tableau will connect to the data warehouse to
provide queries that match the information in Data Mart, but unlike Data Mart, this
information can be broken up by campus location.
A gap analysis is being conducted to identify the next steps to improve
videoconferencing in the board room, President’s conference room, and the distance
education video conference room. The IT department is in communication with a
consultant to modify existing systems once the analysis is complete.
In progress
The technology resource that was identified to automate software updates was
evaluated and it was determined that the resource would not fit with CR’s current
environment. No other reasonable resources have been identified at this time.
Videoconferencing improvements to satellite campuses are awaiting Voice over IP (VoIP)
implementation. Completion of VoIP has been added to the 2013-2014 Annual Plan.
Determined not
viable
This item has been moved to the 2013-2014 Annual Plan.
Moved to 20132014 Annual
Plan
III.B. Improve
videoconferencing
functionality in
new buildings and
centers
IV.A. Automate
software updates
IV.C. Improve
videoconferencing
for conference
calls to satellite
campuses
V.B. Develop capital
equipment
replacement
budget
In progress
In progress
INSTITUTIONAL EFFECTIVENESS REPORT | COLLEGE OF THE REDWOODS | 2012-2013
11
Strategic Plan (SP)
SP.5 Enhance Institutional Profile
Goal 5
Education Master Plan (EP)
Objectives
SP.5.1. Enhance support for the college community.
SP.5.2. Support/increase cultural activities at the college.
SP.5.3. Develop partnerships for utilization of the available
buildings.
SP.5.4. Reactivate the alumni association.
SP.5.5. Increase communications and outreach to the
community.
SP.5.6. Develop a governmental relations function.
SP.5.7. Increase public support for the college
Annual Planning Actions
Annual Action Plan
Progress Update
Status
V.A. Lease available
buildings
The majority of the former administration building has been leased as of summer 2013.
Space at the Garberville site and Mendocino branch campus is also being leased to
charter schools. Leases for additional space at the Eureka campus and other locations
are being pursued.
The commencement ceremony information sheet now asks for an email addresses to
obtain the most up-to-date contact information from graduates. A database has been
created with contact information based on this sheet (as well as from Datatel) to
reflect the most accurate contact information possible.
Completed
VIII.A. Develop alumni
database
Strategic Plan (SP)
Completed
Goal 5
Education Master Plan (EP)
EP.5 Increase Student Participation in Campus Activities
Objectives
1. Improve student engagement among all students.
2. Develop a vibrant student center.
3. Increase student engagement in the community.
4. Faculty and staff will model positive engagement in the college
community
Annual Planning Actions
Annual Action Plan
Progress Update
Status
Develop a vibrant
student center
Progress was made developing a new Multicultural Diversity Center and a new ASCR
office. The completion and effective use of these facilities has been added to the
2013-2014 Annual Plan.
In progress
INSTITUTIONAL EFFECTIVENESS REPORT | COLLEGE OF THE REDWOODS | 2012-2013