Western Carolina University
Division of Student Affairs Program Assessment Report 2007-2008
Program/Department Name:
Department Contact Name and Title: Phone Number:
Email Address:
Counseling and Psychological Services
John Ritchie Ph.D., Director
227-7469
ritchie@email.wcu.edu
Center
Date Submitted:
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
1-04-08
Lisa Carter, Office Manager
Department Mission Statement (include date of last revision):
The Counseling and Psychological Services Center exists to enhance the psychological growth, emotional well being, cognitive development,
and learning potential of students in and out of the classroom. This is achieved through promotion, facilitation, provision, and recommendation
of mental health services for the University community. A holistic-wellness model, an ecological perspective, and a teamwork orientation
provide the foundation for the development and delivery of Center services. (last revised 2000)
Intended Outcome:
Assessment
Method(s)
Assessment Results
Improvements Based on
Results
State the outcome as reflected in your
2007-2008 Assessment Plan.
Please
summarize the
methods used
to assess the
correspondin
g outcome.
Attach copies
of any
instruments
used,
including
copies of
surveys, list of
questions, or
rubrics.
Please include a summary of the
findings and interpretation of
these results.
Please describe your
plans for specific use of
assessment results and
key changes made.
Intended percentages for minimum
“Strongly Agree” and “Agree” // and
maximum “Disagree” and “Strongly
Disagree” student responses. The
“Neither Agree nor Disagree”
percentages are equal to the above
percentages subtracted from 100%
Overall Expectations item 80% // 10%
8 Learning Outcome Scales 75% //10%
Retention Related Scale 50% // 20%
2 Satisfaction Scales 80% // 10%
73 students completed the evaluation
Timeline
for
Implemen
tation
If no
specific
date
indicated,
please
estimate a
semester
and year.
Resources
Needed
What
resources
are
needed
for
implementation of
these
improvements?
DEVELOPMENTAL/LEARNING
OUTCOMES: 75%//10%
Personal/Psychological Development
I can work effectively on my personal
problems
I have a more positive view of myself
I understand myself better
Psychological/Emotional Well Being
I feel I can better manage my feelings
and behaviors
I can better manage or decrease my
depression and/or anxiety
I feel less stressed or overwhelmed
Studentclients
completed 38
item
evaluation
before a
session during
the three
weeks after
mid-semester
Continue to enhance
WRAP training for staff
and students which was
started this year
Spring 09
See above
Spring 09
Continue to enhance
biofeedback services
Spring 09
Software
51% // 11% Many don’s see a
connection between counseling
and academic course work
Expand SPARC alcohol
contacts to enhance
academic performance
Spring 09
80% // 5%
Continue to enhance
WRAP services in
counseling, advising,
residential living services
Spring 09
Student
Affairs
financial
share of
08 -09
position
57% // 12% Often fluctuates
during personal exploration/work
77% // 3%
73% // 8%
65% // 9% Feelings not as
manageable as behaviors
57% // 14% see above
Cognitive Development
I can better understand my
problems/issues
I can better examine my personal
issues
I can perform better in my academic
courses
88% // 4%
82% // 4%
Learning Process Enhancement
I made progress toward my personal
goals In counseling
I am better able to identify and/or
seek out resources to help me reach
my goals
I take a more active role in working
toward my personal goals
Social/Interpersonal Development
I have healthier relationships with
76% // 6%
77% // 3%
Student-
81% // 8%
See above
68% // 3% Many view counseling
Offer additional related
Spring 08
others
I feel better adjusted to college life
Communication Development
I can better communicate my
thoughts and feelings
I can better identify feelings
clients
completed 38
item
evaluation
before a
session during
the three
weeks after
mid-semester
Values and Diversity Enhancement
I am more truthful/honest with myself
I can more easily look at my personal
issues from different points of view
I am more sensitive to, and accepting
of, differences in others
weekly groups
Enhance community and
campus referral & case
management services
Spring 09
72% // 9%
Enhance group and
WRAP services
Spring 09
African American SPARC
Coordinator and a
Counselor hired this year
Spring 08
Increase student
involvement in CLAW
and SPARC; consultations
with faculty on difficult or
troubled students;
related case
management and
Fall 08
73% // 6%
78% // 3 %
74% // 5%
57% // 3% Many feel they are
already very sensitive/accepting
of differences in others
Overall Assessment
Overall, the Counseling Center met or
exceeded my expectations
88% // 3%
Learning Process
I made progress toward my stated
counseling goals
The amount of effort I put into
counseling during and between
sessions was substantial
RETENTION RELATED OUTCOMES
50%//20%
Retention Related
Counseling helped me stay in school
The problems which led to counseling
interfered with my academic
performance
for self work rather than
relationship improvement
53% // 12% Many students not
ready for college; their situation
is bad when seek counseling
80% // 8%
75% // 3%
Studentclients
completed 38
item
evaluation
before a
session during
the three
weeks after
51% // 16% see below
61% // 25% Many do not see a
direct connection between
psychological counseling and
academic performance; & they
see themselves staying in school
regardless of stress or counseling
Additional
financial
support for
case management
position
Counseling has helped me be more
successful in school
mid-semester
59% // 12%
referrals
SATISFACTION OUTCOMES 80%//10%
Counseling Satisfaction
I am satisfied with my overall
counseling experience
I am satisfied with my own growth that
resulted from counseling
My first session (intake or emergency)
was satisfying
I was able to schedule the initial
appointment within a satisfactory time
period
If needed, I am more likely to seek
counseling in the future
Counselor Satisfaction
I would recommend my counselor to
friends
I feel my counselor dealt with me in a
competent and professional manner
I am satisfied with my counselor
My relationship with my counselor was
good
The receptionist was friendly & helpful
87% // 5%
79% // 5%
84% // 8%
Studentclients
completed 38
item
evaluation
before a
session during
the three
weeks after
mid-semester
94% // 6%
92% // 3%
89% // 5%
94% // 3%
89% // 5%
92% // 5%
95% // 3%
Desired growth often
non-linear and longer
than expected; many
want a “quick fix”
Western Carolina University
Division of Student Affairs Program Assessment Report 2007-2008
Program/Department Name:
Fitness Center
Department Contact Name and
Phone Number:
Email Address:
Title:
2208
monteith@wcu.edu
Kellie Angelo Monteith
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Shauna Sage, Assistant Director, Fitness Center Student Staff
Date Submitted: 12/12/2007
Department Mission Statement (include date of last revision):
The Mission of the WCU Fitness Center is to provide activities that contribute to the health, well-being and social development that enhance the
students' learning outcomes. The Fitness Center facilities provide a positive and healthy environment in which participants can engage in strength
training, cardiovascular training, educational programs, incentives, and special events. With a personal commitment, the Fitness Center and its
services will help participants achieve a healthy lifestyle in a diverse and inclusive learning community. The Fitness Center is committed to
providing extensive access to the facility and opportunities for students to develop lifetime fitness skills.
Intended Outcome:
Participant:
Satisfaction Outcomes:
• 90% of Fitness Center
participants will be very
satisfied/satisfied with the
variety of equipment.
• 90% of Fitness Center
participants will be very
satisfied/satisfied with the
programs & services.
• 90% of Fitness Center
participants will be very
satisfied/satisfied with the
customer service received
at the Fitness Center and in
the program and services.
Assessment
Method(s)
ƒ
ƒ
ƒ
Direct
Observations
Survey
Research
Utilization
Statistics
Assessment Results
Participant:
• 78.9% of Fitness Center
participants will be very
satisfied/satisfied with the
variety of equipment.
• 66.5% of Fitness Center
participants will be very
satisfied/satisfied with the
programs &services.
• 92.2% of Fitness Center
participants will be very
satisfied/satisfied with the
customer service received
at the Fitness Center and in
the program & services.
Improvements Based on
Results
Timeline for
Implementation
Resources Needed
Equipment:
Equipment:
Equipment:
Treadmills not possible at this
time due to electrical
capability in current facility.
However, 8 leg-generated
cardio pieces ordered.
Delivery scheduled for
the week of January 7th,
2008.
Finances
Programs & Services:
Customer Service:
Fall 2008 Patron
Satisfaction Survey
Excellent Students
Programs & Services:
3 programs are combined in
this result. Lower than I had
anticipated. Need to separate
the 3 programs.
Also need to add a NA
category to survey.
Customer Service:
I am very pleased with the
results of this category. I
attribute it to an excellent fall
2007 staff training.
Customer Service:
Fall 2008
Programs & Services:
Change Survey
Western Carolina University
Program/Department Name:
University Health Center (Women’s
Health Services Survey’s)
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and
Phone Number:
Email Address:
Title:
2935
amiwilliams@email.wcu.edu
Ami Williams, CMA
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community,
etc).
Department Mission Statement (include date of last revision):
The primary mission of the Western Carolina University Health Center is to provide uncomplicated access to quality health care provided by compassionate staff who is
dedicated to making health care accessible and affordable for students. To promote personal, social, and intellectual development and well-being that meet the health
needs for a diverse campus community through ethically sound practice, confidentiality, and integrity. Our purpose is directed toward enhancing the student’s educational
experience by modifying or removing healthcare barriers to learning, promoting optimal wellness, and enabling individuals to make informed decisions about health related
concerns. We strive to empower students to be self-directed and well-informed consumers of health care services.
Intended Outcome:
Assessment Method(s)
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
This survey has been
grouped in with
Patient Satisfaction
survey
NA
Assessment
Results
Please include a
summary of the
findings and
interpretation of
these results.
Improvements
Based on Results
Please describe
your plans for
specific use of
assessment results
and key changes
made.
Timeline for
Implementation
If no specific
date indicated,
please estimate
a semester and
year.
Resources
Needed
What resources
are needed for
implementation of
these
improvements?
NA
NA
NA
NA
Western Carolina University
Program/Department Name:
University Health Center
Women’s Health Education Survey’s
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Phone Number:
Email Address:
Department Contact Name and
Title:
amiwilliams@email.wcu.edu
Ami Williams, CMA
2935
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
The primary mission of the Western Carolina University Health Center is to provide uncomplicated access to quality health care provided by compassionate
staff who is dedicated to making health care accessible and affordable for students. To promote personal, social and intellectual development and well-being
that meet the health needs for a diverse campus community through ethically sound practice, confidentiality, and integrity. Our purpose is directed toward
enhancing the student’s educational experience by modifying or removing healthcare barriers to learning, promoting optimal wellness, and enabling
individuals to make informed decisions about health related concerns. We strive to empower students to be self-directed and well-informed consumers of
health care services.
Intended Outcome:
Assessment Method(s)
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
This survey assesses
learning outcomes related
to education about vital
women’s health matters
such as reproductive
choices, STI’s, breast
exams, and the impact of
substance use on sexual
decision making.
The survey will help the HC
in improving the content,
teaching methods, and
learning outcomes of the
class.
Assessment
Results
Please include a
summary of the
findings and
interpretation of
these results.
The health
education surveys
indicated patients
were being well
informed
Improvements
Based on Results
Please describe
your plans for
specific use of
assessment results
and key changes
made.
Continue to use the
surveys as a building
block for the health
education class and to
make sure that we are
continually educating
the student population
about these important
health choices.
Timeline for
Implementation
If no specific
date indicated,
please estimate
a semester and
year.
Resources Needed
Spring 08- See an
increased
increase in the
satisfaction of the
health ed class
NA
What resources
are needed for
implementation of
these
improvements?
Western Carolina University
Program/Department Name:
University Health Center
National College Health Assessment
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Phone Number:
Email Address:
Department Contact Name and
Title:
amiwilliams@email.wcu.edu
Ami Williams, CMA
2935
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
National Survey: Healthy Campus 2010
Department Mission Statement (include date of last revision):
The primary mission of the Western Carolina University Health Center is to provide uncomplicated access to quality health care provided by compassionate
staff who is dedicated to making health care accessible and affordable for students. To promote personal, social and intellectual development and well-being
that meet the health needs for a diverse campus community through ethically sound practice, confidentiality, and integrity. Our purpose is directed toward
enhancing the student’s educational experience by modifying or removing healthcare barriers to learning, promoting optimal wellness, and enabling
individuals to make informed decisions about health related concerns. We strive to empower students to be self-directed and well-informed consumers of
health care services.
Intended Outcome:
Assessment Method(s)
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
Assesses and compares a
random sample of WCU
students along with
dimensions of health,
wellness, and lifestyle
matters to a national
sample of college students
The results are often
referred to as
benchmarking and
determining the direction of
the “Healthy Campus 2010”
campaign.
Assessment
Results
Please include a
summary of the
findings and
interpretation of
these results.
Results will be
available Feb. 08
Improvements
Based on Results
Please describe
your plans for
specific use of
assessment results
and key changes
made.
Timeline for
Implementation
If no specific
date indicated,
please estimate
a semester and
year.
Resources Needed
What resources
are needed for
implementation of
these
improvements?
NA
NA
NA
Western Carolina University
Program/Department Name:
University Health Center :
Patient Survey’s
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Email Address:
Department Contact Name and Title: Phone Number:
Ami Williams, CMA
2935
amiwilliams@email.wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
The primary mission of the Western Carolina University Health Center is to provide uncomplicated access to quality health care provided by compassionate staff
who is dedicated to making health care accessible and affordable for students. To promote personal, social and intellectual development and well-being that
meet the health needs for a diverse campus community through ethically sound practice, confidentiality, and integrity. Our purpose is directed toward
enhancing the student’s educational experience by modifying or removing healthcare barriers to learning, promoting optimal wellness, and enabling individuals
to make informed decisions about health related concerns. We strive to empower students to be self-directed and well-informed consumers of health care
services.
Intended Outcome:
Assessment Method(s)
Assessment Results
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
Please include a
summary of the
findings and
interpretation of
these results.
This survey assesses
perceived satisfaction with
the care received, with the
perceived expertise and
professional demeanor of
healthcare providers, and
with perceived involvement
in making decisions about
one’s treatment.
The survey is one tool that
will help the Health Center
(HC) in improving/modifying
services and patient flow,
and with quality
management. (Attached)
In the Fall 07 patient
survey results, we
noted that we have
improved by a
percentage over
spring 07 results. This
is tremendous and
says a lot about the
HC and the care that
is given here
Improvements
Based on Results
Please describe
your plans for
specific use of
assessment results
and key changes
made.
We will use the
responses given as
a building block to
constantly improve
our services given
here at the HC.
Timeline for
Implementation
If no specific
date indicated,
please estimate
a semester and
year.
Resources Needed
Spring 08
Work for
improved patient
satisfaction
surveys
NA
What resources are
needed for
implementation of
these
improvements?
Western Carolina University
Program/Department Name:
University Health Center
AAAHC ( American Association of Ambulatory
Health Care Accreditation Standards)
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Phone Number:
Email Address:
Department Contact Name and
Title:
2935
amiwilliams@email.wcu.edu
Ami Williams, CMA
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
The primary mission of the Western Carolina University Health Center is to provide uncomplicated access to quality health care provided by compassionate
staff who is dedicated to making health care accessible and affordable for students. To promote personal, social and intellectual development and well-being
that meet the health needs for a diverse campus community through ethically sound practice, confidentiality, and integrity. Our purpose is directed toward
enhancing the student’s educational experience by modifying or removing healthcare barriers to learning, promoting optimal wellness, and enabling
individuals to make informed decisions about health related concerns. We strive to empower students to be self-directed and well-informed consumers of
health care services.
Intended Outcome:
Assessment Method(s)
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
This process determines
quality and
appropriateness of services,
programs and activities.
Process assists in the
direction of programs,
services, activities and
assists with improving the
quality of care provided by
the HC and its staff
This is an ongoing assessment.
We have purchased the
AAAHC assessment book and
are working toward
accreditation Late summer 08
Assessment
Results
Please include a
summary of the
findings and
interpretation of
these results.
NA
Improvements
Based on Results
Please describe
your plans for
specific use of
assessment results
and key changes
made.
We plan to
purchase the
assessment manual
spring 08 and do a
“mock” assessment
during spring break
Timeline for
Implementation
If no specific
date indicated,
please estimate
a semester and
year.
Late Summer 08
Resources Needed
What resources
are needed for
implementation of
these
improvements?
NA
Western Carolina University
Program/Department Name:
Intramural Sports
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title: Phone Number:
Email Address:
Debby Schwartz, Intramural Director
3553
schwartz@wcu.edu
Date Submitted:
12/12/07
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Carling Stepniak – Intramural Graduate Assistant
Chasta Heggins – Intramural undergraduate apprentice
Department Mission Statement (include date of last revision): The Intramural Department educates participants within a diverse community
on the use of leisure time through development of lifetime sports skills. Intramural sports (structured) and sport clubs (interest groups) provide
a wide range of opportunities which foster personal, educational and ethical development. The primary purposes are to offer programs
which encourage morally and ethically responsible behavior, sportsmanship and cooperation at all times and to offer opportunities for
personal development and the acquisition of leadership and management skills. (Last revised: Fall, 2004)
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
To access learning
outcomes, demographics
and needs of participants.
Survey distributed during
intramural flag football and
indoor soccer games. SPSS
used to analyze data.
79.8% were very
satisfied/satisfied
with the staff.
Changes to spring
semester staff
training will include:
department
philosophy
discussions and
student staff’s role
within the University.
Spring 2008
N/A
Participants
commented that
student
employees were
not
knowledgeable in
team sport rules.
Additional referees’
clinics that will
focus on rules and
rule interpretations.
Western Carolina University
Program/Department Name:
Student Judicial Affairs
Date Submitted:
December 13, 2007
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title: Phone Number:
Email Address:
Walter M. Turner, Director
227.7184
wturner@email.wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Holly A. Taylor, Assistant Director
Department Mission Statement (include date of last revision):
The Department of Student Judicial Affairs (DSJA) works with the University community to educate students about their rights and responsibilities as stated in the Western Carolina
University Community Creed, the Student Handbook and the Code of Student Conduct. DSJA works to help students and organizations that violate University living and learning
expectations become more responsible members of the WCU community. Through outreach and education to the University community, DSJA strives to make Western Carolina
University a positive living and learning environment. (Last revised August 2007)
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Promote student learning and
development by encouraging:
Meetings with APRC and
Faculty Senate as well as
various other faculty
members to research and
discuss improvements for
the Academic Honesty
policy.
After looking at past
academic cases
and other UNC
schools and peer
institutions it was
found that WCU
needed to remove
the terms
“intentionally” and
“knowingly” from the
Academic Honesty
policy.
Met with APRC and
Faculty Senate
where it was voted
unanimously to
remove the two
terms.
The change was
approved in
November 07. It will
be implemented
July 1, 2008 and will
be advertised
around campus
and published in
the 07-08 Student
Handbook.
Resources Used:
Faculty and staff to
help research and
discuss the options
for changing the
code.
* Social and personal
responsibility
* Active learning
* Supportive and inclusive
communities
Resources Needed:
Financial resources to
print advertisements
to post around
campus and have
the new policy
placed in the
handbook.
Western Carolina University
Program/Department Name:
Office of Multicultural Affairs
Date Submitted:
12-12-07
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title: Phone Number:
Email Address:
Tanisha Jenkins, Director
227-2276
tjenkins@email.wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Safe Zone Program Assistant, Safe Zone members, BGLAD, faculty, staff and, other departments.
Department Mission Statement (include date of last revision):
The mission of the Multicultural Center is to provide quality programming that promotes academic, social and personal development for the
multicultural student population at Western Carolina University. The center serves as a resource, advocate and foundation of support for the
Western community on issues of diversity and multiculturalism. The Multicultural Center works to promote an inclusive community for students
with diverse needs. As an agent of change, the Multicultural Center seeks to value cultural diversity in order to promote an empowered society.
(January 1, 2006)
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
Please include a
summary of the
findings and
interpretation of
these results.
Please describe
your plans for
specific use of
assessment results
and key changes
made.
If no specific
date indicated,
please estimate
a semester and
year.
What resources are
needed for
implementation of
these
improvements?
Fall 2008
Establish a Safe
Zone Website and
additional
publication &
marketing
materials;
additional
programming
funds.
To determine satisfaction
and learning outcomes to
the Safe Zone program
offered by the Office of
Multicultural Affairs.
A survey and/or focus
groups were used to assess
these activities. (see
attached survey instrument)
Participants
enjoyed the
trainings, but
would like to have
more discussion
time; great
increase in other
safe zone
programs besides
the training
aspect.
We will continue to
work to increase the
visibility of the Safe
Zone Program and its
members as well as
provide more
discussion time during
the trainings. Will
continue to offer
additional
programming.
Western Carolina University
Program/Department Name:
Office of Multicultural Affairs
Date Submitted:
12-12-07
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title: Phone Number:
Email Address:
Tanisha Jenkins, Director
227-2276
tjenkins@email.wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Faculty, staff, student organizations, other departments and community members.
Department Mission Statement (include date of last revision):
The mission of the Multicultural Center is to provide quality programming that promotes academic, social and personal development for the
multicultural student population at Western Carolina University. The center serves as a resource, advocate and foundation of support for the
Western community on issues of diversity and multiculturalism. The Multicultural Center works to promote an inclusive community for students
with diverse needs. As an agent of change, the Multicultural Center seeks to value cultural diversity in order to promote an empowered society.
(January 1, 2006)
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
Please include a
summary of the
findings and
interpretation of
these results.
Please describe
your plans for
specific use of
assessment results
and key changes
made.
If no specific
date indicated,
please estimate
a semester and
year.
What resources are
needed for
implementation of
these
improvements?
Fall 2008
Additional
programming
funds.
To determine student
satisfaction outcomes to
the cultural programs and
services offered by the
Office of Multicultural
Affairs.
i.e. Diversity Week, Hispanic
Heritage Month, Native
American History Month,
Kwanzaa and the Diversity
Dialogue Series.
A survey and/or focus
groups were used to assess
these activities. (see
attached survey instrument)
We found that
people enjoyed the
various cultural
programs and
services as well as
the discussions that
were offered and
wished that we
would do more as
well as increase
advertisement to
get a better
audience.
We will try new
creative advertising
techniques as well
as work to provide
additional cultural
programs for our
campus and local
community.
Western Carolina University
Program/Department Name:
Office of Multicultural Affairs
Date Submitted:
12-12-07
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title: Phone Number:
Email Address:
Tanisha Jenkins, Director
227-2276
tjenkins@email.wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Faculty, staff, student leaders, student organizations, athletics, academic affairs, other departments.
Department Mission Statement (include date of last revision):
The mission of the Multicultural Center is to provide quality programming that promotes academic, social and personal development for the
multicultural student population at Western Carolina University. The center serves as a resource, advocate and foundation of support for the
Western community on issues of diversity and multiculturalism. The Multicultural Center works to promote an inclusive community for students
with diverse needs. As an agent of change, the Multicultural Center seeks to value cultural diversity in order to promote an empowered society.
(January 1, 2006)
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
State the outcome as
reflected in your 2007-2008
Assessment Plan.
Please summarize the
methods used to assess the
corresponding outcome.
Attach copies of any
instruments used, including
copies of surveys, list of
questions, or rubrics.
Please include a
summary of the
findings and
interpretation of
these results.
Please describe
your plans for
specific use of
assessment results
and key changes
made.
If no specific
date indicated,
please estimate
a semester and
year.
What resources are
needed for
implementation of
these
improvements?
Fall 2008
Maybe more time
for the retreat or
an additional day
for the retreat.
To determine student
satisfaction outcomes to
the Project C.A.R.E. Retreat
and peer mentoring
program offered by the
Office of Multicultural Affairs
and Academic Affairs.
A survey and/or focus
groups were used to assess
these activities. (see
attached survey instrument)
We found that
students, of
course, enjoyed
the “fun” activities,
but not the guest
speakers at the
retreat. Overall,
they were pleased
with Project
C.A.R.E. retreat
and meeting new
people.
We will review the
retreat schedule for
next year to see
how we can allow
additional time to
complete all
activities.
Western Carolina University
Division of Student Affairs Program Assessment Report 2007-2008
Program/Department Name:
Department Contact Name and Title: Phone Number:
Email Address:
Residential Living
Bryant Barnett
7303
Barnett@email.wcu.edu
Assoc. Dir. For Operations
Date Submitted:
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
12/10/2007
All resident directors, resident assistants, Associate Director for Residence Life, Coordinator for
Resident Student Success, assistant resident directors
Department Mission Statement (include date of last revision): Our mission is to serve the communities of Western Carolina University by
providing clean, safe, and healthy living environments that enhance and support the educational mission, goals and creed of the university. We
strive to create living and learning communities where students feel valued as individuals and where diversity and fellowship with others can be
celebrated. While maintaining a high level of quality service, we shall encourage and provide opportunities for personal growth and development
of character, leadership, honesty, respect, and pride. (Revised August, 2003)
Intended Outcome:
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA is visible
and accessible.
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
84.7% satisfaction
rate to this
question.
While this
satisfaction rate falls
within the limits of
what Residential
Living finds as
acceptable,
Resident Directors
will continue to
encourage RAs to
increase their
visibility and
accessibility
through such
measures leaving
their room doors
open more, making
rounds on their hall
more often, etc.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA seems to
know everyone on their
floor.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
78.6% satisfaction
rate to this
question.
While this
satisfaction rate falls
within the limits of
what Residential
Living finds as
acceptable,
Resident Directors
will continue to
encourage RAs get
to know their
residents more.
RD’s will coach
each RA
individually in order
to accomplish this
goal.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA sets a good
example by being a good
role model.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
82.7% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their RAs
to become better
role models. RD’s
will coach each RA
individually in order
to accomplish this
goal.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA initiates a
wide range of activities and
programs for residents on
their floor.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
65.2% satisfaction
rate to this
question.
Since this does not
fall within Residential
Living’s goal of 70%
satisfaction, all
Resident Directors
should be working
with his/her RAs to
provide more
programming
opportunities for
residents of each
building.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if residence hall
policies are effectively
communicated and
explained by their RA.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
86.0% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their RAs
to communicate
and explain policies
to residents. RD’s will
coach each RA
individually in order
to accomplish this
goal.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA is objective,
non-judgmental and
impartial when dealing with
residential or residents’
matters.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
77.8% satisfaction
rate to this
question.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they would feel
comfortable sharing
confidential information of
a personal nature with their
RA.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
64.2% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their
staffs to be
objective, nonjudgmental and
impartial when
dealing with
residents. RD’s will
coach each RA
individually in order
to accomplish this
goal.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA to
formulate a strategy
on how to create a
more trusting
environment with
residents.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they feel
comfortable and at home
in their residence hall.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
89.8% satisfaction
rate to this
question.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if residents on their
floor respect each other’s
need for quiet.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
68.3% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their RAs
to find ways to make
residents feel more
comfortable and at
home in their
residence hall. RD’s
will coach each RA
individually in order
to accomplish this
goal.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA to
formulate a strategy
on how control noise
disturbances and
what is an
acceptable level of
noise on a residence
hall floor.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they feel
comfortable confronting
their neighbors about noise.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
69.0% satisfaction
rate to this
question.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA on how to
work with residents
so that noise issued
can be discussed
freely between
community residents.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if there is a sense of
community and
togetherness on their floor.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
51.1% satisfaction
rate to this
question.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA to create a
plan to form a closer
and more
productive
community.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they safe and
secure in their residence
hall.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
93.8% satisfaction
rate to this
question.
While this satisfaction
rate is very high,
likely due to the use
of electronic access
and monitoring of
residence hall
entrances, all
residence hall staff
must continue to
train students on
how to work
together to keep the
residence halls safe.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they are pleased
with the response from
Maintenance staff to
service requests.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
64.8% satisfaction
rate to this
question.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Facilities
staff will look at
rearranging student
staff to fit needs with
strengths of staff.
Facilities will also
continue to work
with Facilities
Management to
ensure that
residence hall
students get the best
service possible.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their floor is
generally clean and well
maintained.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
92.1% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Housekeeping staff
will continue to
individually evaluate
and make
improvements to
each floors
cleanliness.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Western Carolina University
Program/Department Name:
Talent Search
Date Submitted:
Dec 5, 2007
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title: Phone Number:
Email Address:
Todd Murdock, Director
3482
tmurdock@wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
The Educational Talent Search Project is dedicated to the service of at least 900 eligible youth from the six westernmost counties of North
Carolina and the Cherokee Indian Reservation. By following the carefully detailed intervention plan defined in our approved grant application,
we will provide focused guidance programs and innovative educational opportunities that assist our participants in completing secondary
school and matriculating to the post secondary educational programs of their choosing.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
1. Annual Performance
Assessment for the ETS
program for funding year
2006-2007.
Documentation of students
and their parents attending
these workshops will be
filed.
Complete.
New method for
documentation of
student’s
attendance as well
as documentation
for college
enrollment of
college ready
students was
implemented.
Funding period
2007-2008.
All costs are
provided by the
ETS program.
1a. 70% of college ready
seniors will apply for
financial aid.
Documentation of students
application for Financial aid
will be filed.
93.8% of students
applied.
Continue
Funding period
2007-2008.
All costs are
provided by the
ETS program.
1b. 85% of college ready
Documentation of students
95.9% of students
Continue
Funding period
All costs are
seniors will apply for college
admissions.
applying for college
admissions will be
documented.
applied.
1c. 72% of college ready
seniors will enroll in
postsecondary educational
programs.
Documentation of students
enrollment in post
secondary ed programs will
be filed.
73% of students
enrolled.
1d. 92% of students will be
promoted to the next grade
level.
Documentation of students
promotion to the next grade
level will be filed.
99% of students
were promoted.
2007-2008.
provided by the
ETS program.
Future
documentation will
go beyond results
of National Student
Clearinghouse and
will include:
“participant as one
who has completed
the registration
requirements
(except for the
payment of tuition
and fees) at the
institution that he or
she is attending.
Grantees may
consider a
participant who
completed the
registration
requirements to be
enrolled even if the
project is aware
that the student did
not subsequently
attend class.”
Funding period
2007-2008.
All costs are
provided by the
ETS program.
Continue
Funding period
2007-2008.
All costs are
provided by the
ETS program.
sasasasrr
Western Carolina University
Program/Department Name:
Greek Life
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Phone Number:
Email Address:
Department Contact Name and Title:
3635
tainman@wcu.edu
Tim Inman- Assistant Director for Greek Life &
Student Organizations
Bart Andrus- Associate Director for Leadership
3623
bandrus@wcu.edu
Programs
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
The Office of Greek Life and Student Organizations at Western Carolina University support the mission of the University and the ideals/values of
the respective national Greek organizations as an integral part of the campus community. We strive to promote and encourage Greek Unity,
teaching respect and integrity for each Greek organization and to encourage collaboration within all Greek organizations and councils. We
strive to provide opportunities and encourage, and challenge our students to live their ritual and reflect on their values each and every day in
order for students to grow personally and collectively in areas of ethics and values based decision making, social development, leadership,
intellectual achievement, and spirituality.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Benchmark Tool Refresher
workshops.
Greek Presidents and
Advisors pre semester fall
workshop/retreat
“Phired Up” Recruitment
Workshop for all Student
Organizations
CPC Something of Value for
all CPC Ladies
Awareness workshop on
New Computer Program
(SA LINK).
Sponsorship and ownership
of Up Till Dawn Program.
Change in Recruitment
Style for CPC (Partially
Structured Recruitment)
Awareness workshop(s) on
GAMMA and Gamma
Sigma Alpha.
CAS Standards for Fraternity
and Sorority Advising
evaluation tool.
Special Event based
surveys- i.e. satisfaction
surveys for workshops and
conferences
The Greek Student
Experience Survey if budget
will afford
WCU Benchmark Program
Greek Awards Program
Quantitative outcomes
including but not limited to:
retention rates into
advanced courses; grade
achievement levels;
academic level standing;
conference and workshop
attendance (total, class
breakdown, staff, faculty
Growth of overall
program offerings
and opportunities
Increased
knowledge base
of students and
other participants
in programs
Leadership Theory
Social Change
Model
Civic Engagement
Service-Learning
Year round
recruitment
Individual and
chapter scholastic
grade
improvement.
Students
participating in
Continue to evolve
the students
learning about
Greek Life thru
more Catamount
Connection
Workshops with
Students, Advisors
and Faculty.
Students are more
aware of Hot topic
areas in Greek Life,
New Recruitment
Strategies, National
policies and
University Policies.
Higher scores on
Benchmark by over
50% of Groups that
had 06-07
evaluations.
Pre Semester
Meeting, Middle
of Fall Semester
meeting and
Spring Follow up.
Continual
process
throughout the
academic year.
Fall membership
recruitment and
Spring
recruitment
periods.
Video will be
shown to all
Greeks at Spring
Awards
Ceremony and
then placed on
channel 62, used
Room Space with
Laptop
capabilities.
Room Space, Manhours and
potentially a small
amount of funding
for resources.
Copies and food.
GAMMA support
from the
Counseling Office
at WCU.
Funds to produce
copies for other
departments to
use.
Funds for
Producing letters
and meals to
entice faculty to
Creating bi monthly Greek
Community Newsletter
Greek Chapter Advisors
Meeting set for at least 3
times during academic
year.
Establish monthly Greek
Community President’s
Evaluation Meeting
Traditional eventsHomecoming, Greek Week
etc.
Fall combined Greek
Community special alumni
event
Chapter to invite a
professor
/staff/administrator to lunch
day
Provide a comprehensive
Greek community
development program that
meets or exceeds the CAS
Standards and other
benchmark and nationally
recognized programs.
Meet or exceed an above
average level the following
CAS Standards
Intellectual growth
Effective communication
Enhanced self-esteem
Leadership development
Healthy behavior
Meaningful interpersonal
relationships
Collaborative efforts
Social responsibility
Appreciation of diversity
Spiritual awareness
Achievement of personal
etc); and service learning
hours and participation
rates.
any WE LEAD
program
experience find
common themes
relevant to their
personal
development and
in dialogue with
other students
from other WE
LEAD programs.
Reduction in
“student conduct”
incidents.
Increased
membership in
Greek chapters.
Addition of at
least one
multicultural
chapter i.e. a
NALFO chapter or
Asian-American
chapter.
GAMMA
organization has
been formed by
Greeks for Greeks.
The stereotypes
about Greek Life
are being
combated by HR
246 Class and
individual students.
We need to have
more Faculty
involvement in our
system.
Office of Greek Life
work with
Catamount Tutoring
center to produce
and co-sponsor
enrichment
activities around
academic success.
Also sponsor with
the Counseling
Center programs
revolving around
productivity and
working with others
to achieve the task
at hand, along with
accountability.
Continue to evolve
the HR Greek
Classes so that
students want to
take the classes
and see value in
the curriculum.
Orientation
presentations to the
orientation staff so
at orientation
and other
recruiting venues
for all to see.
Get Faculty
Advisors for all
groups to assist
with academic
needs, Fall
Academic
Faculty
appreciation
lunch. Letters to
all faculty asking
for target
students that
would make
good Greeks.
Fall and Spring
Programs
sponsored by
Greek Life.
Fall and Spring
Classes.
July 16th
presentation is set
for all orientation
members.
Fall Semester of
08 students will
be living in the
Village amongst
all Social Greeks
to enhance
knowledge
about Greek Life
and to open
doors for
recruitment in this
area.
participate.
Working
relationship with
departments and
funds produce the
events so they will
be successful.
Classroom space
and Inspiration for
Greeks book to
share with each
member of the
class (30).
Funds for
producing
pamphlets so that
all orientation
members have the
same information.
Support from
Residential Living to
see this thru.
and educational goals
Provide and assist chapters
in using a WCU Greek
Benchmark program
Use the “Greek Student
Experience Survey” this fall
and put it into place as a
cyclic use every four years.
Increase Greek community
awareness of the WE LEAD
Leadership Program, and
work to create opportunities
and offerings that are more
relevant to the university
community.
Conduct a needs
assessment with students,
national staff, chapter
advisors, and Greek
community councils.
Respondents will report their
needs relative to leadership,
service, and ethical
programming.
Support the ServiceLearning course offered
under WE LEAD and
opportunities for Greek
chapters.
80% of students
participating in leadership
programs will report that
they had an excellent
service-learning experience.
90% of community partners
who use student leader
program participants in a
service-learning component
will report satisfaction.
Re-construct the cocurricular transcript for
they are
knowledgeable
about Greek Life
and the same
message is being
sent out by all.
Judicalla House
2200 house in the
Village
better validity use.
Re-frame it for “gate
keeping” of valid.
Provide enhance and
enlarged Greek Awards
program.
Western Carolina University
Program/Department Name:
Leadership Center
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title:
Phone Number:
Email Address:
Bart Andrus, Associate Director for Leadership
3623
bandrus@wcu.edu
Programs
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
To provide students, faculty, staff, administration, and community members’ opportunities and a collaborative environment for leadership
dialogue and action. To enhance the development and promotion of global ethical leadership among our students, campus community, and
regional community through education, service, and research.
Intended Outcome:
Assessment Method(s)
Assessment Results
SLI-JLS and SLF Mentoring
Workshop
Continue to add to the
leadership library and
resource documents for
student, faculty and staff
use.
Growth of overall
program offerings
and opportunities
Leadership Institute Social
Change Model Workshop
HR 143 Instructors
Leadership and Social
Change Model Training
Workshop
Leadership Institute - Base
Camp Cullowhee
Adventure (team building)
Leadership Institute
Welcome Dinner
Campus Wide Leadership
Day of Dialogue
Conference
Work with two of the
professors form college of
Business t for creation of one
or two leadershiporganizational courses.
Implement a set and
functional Leadership
Advisory Board including
student, faculty, staffadmin, and community
seats.
Utilize classroom, cocurricular, web based, and
outdoor education to
Increased
knowledge base
of students and
other participants
in programs
Leadership Theory
Social Change
Model
Civic Engagement
Individual courses
serving larger
institutional
foundation
principles of
leadership
development.
Improvements
Based on Results
Timeline for
Implementation
August 14 2007
August 15.2008
July 16, 2007
August 18,2007
Aug 17, 2007
Mar 29,2008
Resources Needed
Minority Leaders
Conference
Campus leaders (faculty,
student, and administration)
presentations to FLI and
Western Peaks
Service –learning projects
fall and spring semesters –
Western Peaks and FLI
combined, SLI, JLS
community service projects
fall and spring semester for
Leadership Institute, ODK,
and Western Peaks
ODK recruitment
membership fall and spring
semesters’
Participation in Valley bally
Hoo by Leadership Institute
Class groups
provide multiple learning
experiences related to
leadership development.
Utilize current positive and
potentially influential
student organizations in the
development of the
leadership experience on
campus.
Market the leadership
certificate program and the
new co-curricular transcript
model.
Promote ODK campus wide
Students
participating in
any WE LEAD
program
experience find
common themes
relevant to their
personal
development and
in dialogue with
other students
from other WE
LEAD programs.
Mar 31-Apr4
Various dates
Academic Year
Fall and Spring
ongoing
Aug 19, 2007
Participation of Leadership
Institutes in Homecoming
Oct 2007
Spring WCU Greek
Advance workshop/retreat
Mar 29,, 2008
Development of WeLead
Peer Leadership Presenters
Team.
Ongoing
Meetings of Leadership
Advisory Board to discuss a
Aug 20,2007
Oct 4, 2007
range of program areas
including but not limited to:
Continued development
and evolution of academic
leadership courses under HR
series ranging from 1 unit to
three units; Positioning and
acceptance of certain
leadership courses as
electives to fulfill the Liberal
Studies Requirements both
lower and upper division;
Successful first year
evolution of leadership
elements within the new
Western Peaks program
Collaborative work with
other leadership
opportunities programs on
and off campus.
Nov 6 2007
Feb 25, 2008
Apr 22, 2008
Starting August
21 2007 and on
going
Implementation of on-line
revised co-curricular
transcript Aug 30
Aug 30, 2007
Implementation of
Leadership Minor Fall
semester
Nov 12, 2007
Filling new position to be
created of Assistant Director
Leadership by 1st week of
July
May 28, 2007
Participation in and
attendance at National
July 2007
Oct 2007
leadership Symposium,
American Democracy
project, Institute for College
Student Values, and
National Association for
Multicultural education.
Nov 2007 -ILA
Feb 2008
Continue to provide and
evolve a comprehensive
leadership program that
meets or exceeds the CAS
Standards and other
benchmark and nationally
recognized programs.
Meet or exceed an above
average level the following
CAS Standards
Intellectual growth
Effective communication
Enhanced self-esteem
Leadership development
Healthy behavior
Meaningful interpersonal
relationships
Collaborative efforts
Social responsibility
Appreciation of diversity
Spiritual awareness
Achievement of personal
and educational goals
Aug 2007 on
going
Increase campus
awareness of the
Leadership Program, and
work to create opportunities
and offerings that are more
relevant to the university
On going
community.
Conduct a needs
assessment with students,
faculty, staff, administration,
and community.
Respondents will report their
needs relative to leadership,
service, and ethical
programming.
Provide resources to the
university community and
local /regional community
for leadership
development. Respondents
will report:
An awareness of the
resources offered.
Usage of programs and
services.
Resources that are useful.
Support service-learning
course and opportunities for
students and faculty.
80% of students
participating in leadership
programs will report that
they had an excellent
service-learning experience.
90% of community partners
who use student leader
program participants in a
service-learning component
will report satisfaction.
Have an enrollment of at
least 200 students using the
WCU by end of the
Partial Aug 2007,
partial Mar 2008
academic year.
Have at least 100 students
apply for their various
attainment levels of the
leadership certificate
program and 10 students for
the leadership Minor
program by academic
years end.
Begin the development of
on-going leadership study
and sharing initiatives with
the EBCI that will benefit
WCU students, the EBCI
Tribal nation, and our region
Oct 12, 2007
Western Carolina University
Program/Department Name:
Last Minute Production
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Department Contact Name and Title:
Phone Number:
Email Address:
3751
contratto@wcu.edu
James Contratto, Assistant Director for UC
Programs
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
The purpose of Last Minute Productions Board shall be to plan and produce social, cultural, recreational, and educational programs for the
Western Carolina University community.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Gain input from committee
members, clubs,
organizations, and other
students about
programming ideas.
Create opportunities to
showcase student talent.
Create and advertise
entertainment opportunities
for students on the
weekends.
Determine interest in
expanding the film series.
Increase the LMP board’s
development and
programming knowledge.
Modify LMP’s producer
structure and retention
program.
Expand the usage of the
LMP website.
Hold open forums at
producer parties to discuss
programming ideas.
Hold committee meeting to
work on specific events.
Program events to
specifically showcase
student talent (i.e. Open
mic nights, poetry nights).
Program events on Friday’s.
Saturday’s and select
holiday weekends (i.e.
Labor Day).
Create campus wide
surveys to obtain input from
the students.
Meet with all LMP
coordinators on a weekly
basis to review
programming and
advertising strategies.
Improvement of
verbal and written
communication
skills.
Feeling
comfortable
talking with
agents.
Expanded budget
knowledge.
Expanded
connections
throughout the
university.
Improved
decision-making
skills.
Improved
leadership skills.
Improved
supervisory skills.
Use information to
program future LMP
events.
Recognize the
need for events
showcasing student
talent.
Use information to
better advertise
LMP events.
Use information to
determine the best
direction to take
LMP’s programs.
Fall 07 and Spring
08 with constant
evaluation
throughout the
semesters.
Meeting spaces.
Office spaces.
LMP Programming
budget.
Programming
space.
Students.
Advisors.
Improve operations in
Illusions.
Track attendance at LMP
programs.
Encourage LMP staff to
attend and present at
conferences to gain
professional development
and new ideas for
programs.
Hold two retreats, one in the
fall and one in the spring, to
create goals for the
semester.
Revise the LMP Strategic
Plan.
Create new features on the
LMP Website.
Increased
knowledge of
event planning.
Improved
marketing
knowledge.
Western Carolina University
Program/Department Name:
University Center- Operations
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Email Address:
Department Contact Name and Title:
Phone Number:
hughes@wcu.edu
Jeff Hughes, University Center Director
3618
Eric Margiotta, Assistant Director for Operations
2392
margiotta@wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Department Mission Statement (include date of last revision):
In support of the mission of the Division of Student Affairs, the primary purpose of the University Center is to provide a dynamic and
accommodating environment to enhance student learning through a variety of activities, programs, and services. The A.K. Hinds University Center
provides an inclusive student-centered community that supports and encourages student learning, leadership opportunities, personal
development, and active learning, in a caring atmosphere. In addition, the University Center Staff creates and implements programs that support
a diverse, culturally and aesthetically enriching environment where truth, respect, uniqueness, integrity and stewardship are valued.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements Based
on Results
Timeline for
Implementation
Resources
Needed
Increase the number of
satisfaction surveys received.
Utilize information gained
from surveys to increase
guest satisfaction.
Improve verbal and written
communication with our
clients as well our student
and professional staff.
Improve teamwork among
and between student and
professional staff.
Decrease the number of
missed/late setups.
Decrease the number of A/V
problems and shorten the
length of recovery time.
Ensure proper training of all
student staff members.
Maintain level of overall
building cleanliness.
Meet regularly with staff to
review progress and solve
problems.
Develop practical and
theoretical based training
courses for student staff.
Implement them many
times a semester and test
to determine student
retention levels.
Design and start online
survey tool in addition to
incentive programs for
return of surveys.
Revise training manual.
Encourage staff to attend
regional and national
conferences.
Have staff create and
implement a self
assessment survey.
Enhance our marketing
campaign.
Update and enhance our
Students will
understand the
value of survey
data.
Students will learn
how their input is
utilized.
Students will see
how to make a
difference in the
University Center.
Students will learn
the value of strong
communication.
Students will learn
what it is to trust
and be trusted and
relied on for certain
performances.
Students will gain
broader
understanding of
the role they fulfill
within the
Obtain a 45% increase
in survey return rate
over 06-07.
Obtain a 90% overall
satisfaction rate.
Use information
obtained to improve
customer satisfaction.
Use information to
improve services.
Identify areas where
the Operations unit
needs to improve.
Use information
obtained to
determine room
occupancy.
Use information
obtained to
determine equipment
needs.
Use information
obtained to
determine staff size.
Due to the
continuous
nature of the
programs and
operation, the
assessment
measures for the
University Center
are a continually
ongoing process.
The timeline for
implementation
of these projects
is likewise
continually
ongoing. That
being said, the
Summer months
and all semester
breaks are the
easiest times to
make physical
improvements to
the facility. These
Budgetary
resources are
among the most
important
resources needed
to implement the
outcomes based
on the assessment
results. The
financial support
will allow most
directly for
physical
improvements
suggested to the
facility (i.e. –
equipment, ability
to provide new or
expanded
services, etc.).
Adequate
finances will also
allow for more indepth training to
website.
Solicit and utilize student
input in operational
decisions.
department,
division and
University.
Students will learn to
follow complex
directions.
Students will learn
how to anticipate
the needs of guests.
Students will learn to
solve multidimensional timesensitive problems
to achieve guest’s
satisfaction.
Students will learn
how to function
within a team.
Students will learn
basic
repair/maintenance
skills.
Students will learn
how attention to
detail can enhance
overall satisfaction.
Students will provide
outstanding service
at every
opportunity.
Students will
communicate
clearly with
teammates.
Students will exhibit
a strong and
consistent work
ethic.
Use information
obtained to
determine areas for
staff
training/improvement.
are also times
when training
programs are
developed and
enhanced.
Training sessions
are routinely held
at the beginning
of the Fall and
Spring semesters
in addition to a
session over the
Summer and at
other times
deemed
necessary during
the academic
year.
be provided as
well as the ability
to recruit and
retain a highly
skilled staff.
Support from
supervisors in the
creation and
implementation
of these programs
is another
valuable resource
that would help
make the
improvements a
continuing
process.
Western Carolina University
Program/Department Name:
Student Media Center
Date Submitted:
Division of Student Affairs Program Assessment Report 2007-2008
Email Address:
Department Contact Name and Title:
Phone Number:
2195
smithk@wcu.edu
Katherine Smith, Assistant Director for Student
Media & Marketing
Bart Andrus, Associate Director for Leadership
3623
bandrus@wcu.edu
Programs
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Bart Andrus, Jeff Hughes, faculty advisors of Student Media Groups, student leadership of Student Media groups
Department Mission Statement (include date of last revision):
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
1. Student Media Board will
hold a series of meetings
during the spring to discuss
goals, objectives and
outcomes planning.
2. Demonstrate to campus
community the
opportunities for
involvement with student
media groups.
3. Find accessible office
space for all student media
groups within the SMC.
4. The Student Media
Center is working to provide
educational workshops and
lectures to the WCU
community and students
Observation, interviews
It should be noted
that Student
Media has never
had a formal
assessment plan or
strategic plan
before this year.
Assessment at this
time is limited
As of Fall 2006, the
Student Media
Center has signage
that significantly
increases its visibility
for students and the
campus
community. Also
new this fall are
additional student
media offices: all
student media
groups, including
Gadfly and WCAT,
now have offices in
the Student Media
Center. WCAT’s
studio installation is
1.Spring 2007
2. On a rolling
basis during each
academic year,
beginning with
freshman
orientation.
3. Completed
Fall 2006; plan
altered by the
Space
Committee
Summer 2007 as
a “temporary”
measure.
4. On a rolling
basis per
academic year
1. Student Media
Board.
2. Assistance from
Student Media
groups and WCU
Print Shop; class
presentations and
other public
speaking or
promotion
opportunities (i.e.
Orientation, Open
Houses, Valley
Ballyhoo)
3. Continual
assistance from UC
staff, Student
Affairs staff, and
working with student media
groups
scheduled with
outside engineers
for January 2007.
The Student Media
Center and Gadfly
hosted a Zine
Workshop to
educate students
interested in
independent
publishing and help
identify and reach
students interested
in writing and
design who may be
interested in
working with Gadfly
and Nomad in the
future.
and pending
speaker
availability.
5. WCAT
installation
completed
Spring 2008.
the WCU Space
Committee.
4. Funds for
speakers; speaker
research done
independently and
with the help of
professional
organizations.
5. Most of WCAT’s
extensive delays
were the result of
MediaCom’s
indifference to
their WCU contract
and College
Cable’s inability to
install the cable
broadcast point
correctly on the
first, second and
third attempt.
Western Carolina University
Division of Student Affairs Program Assessment Report 2007-2008
Program/Department Name:
Sexual Assault Risk-Reduction and Prevention
Programming: The Clothesline Project and Brett
Sokolow (“Drunk Sex or Date Rape?”)
Date Submitted:
12/12/07
Department Contact Name and Title:
Women’s Center, Sara Stoltenburg, Director
Phone Number:
227-7450
Email Address:
stoltenbg@wcu.edu
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
Committee on Sexual Assault and Other Abusive Behaviors, Residential Living, Greek Life, REACH of Jackson County,
Fitness Center, Last Minute Productions, Catamount Athletics, Wellness Center, and Student Affairs
Department Mission Statement (include date of last revision):
The Women's Center exists for, through, and because of all women in the campus community. We provide resources, support and advocacy for women as they empower
themselves and each other and we are fully committed to the development of all students' potential. We encourage personal, social and intellectual growth within a diverse
community by providing comprehensive programs, services, and outreach activities. (10/2004)
Intended
Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for Implementation
Resources
Needed
State the
outcome as
reflected in your
2007-2008
Assessment Plan.
Please summarize the
methods used to assess
the corresponding
outcome. Attach copies of
any instruments used,
including copies of
surveys, list of questions,
or rubrics.
Please include a summary of the findings and
interpretation of these results.
Please describe your
plans for specific
use of assessment
results and key
changes made.
If no specific date indicated,
please estimate a semester and
year.
What resources
are needed for
implementation
of these
improvements?
Increase student
awareness of
sexual assault
support services
and riskreduction and
prevention
activities.
Engage in
healthy
behaviors and
decisionmaking.
A survey was placed on
every “Drunk Sex or Date
Rape” attendant’s chair,
with a response rate of
20-25 percent.
For The Clothesline
Project, students from
various academic classes
were asked to respond via
a paper. Although there
was a notebook for
responses at the event
itself, visitors chose not to
write anything perhaps
b/c of the placing of the
notebook or no
encouragement from
volunteers at the table.
Most students either strongly agreed or agreed
the “Drunk Sex or Date Rape” increased their
awareness of sexual assault resources on
campus and would attend another program
like it. About half of the respondents were
“required” to attend and the rest either
received extra credit, came because a friend
did and it looked interesting. About 2/3 of the
respondents were female. Although this
program seemed successful on the surface,
and in many ways it was, members of the
planning committee, including myself, were
not pleased with the overall message and
presentation of Mr. Sokolow. Feedback
centered around not enough closure to the
program and somewhat inappropriate
remarks make during the program by
students (and not addressed by the speaker)
and the possible effects of those comments.
Members of the planning committee and
COSA-AB, will be working closer next year to
align our division and department goals with
the speaker we choose to bring in.
The Clothesline Project was a successful
collaboration between academic classes and a
student affairs unit. Professors in English &
Political Science included TCP into an
assignment. Excerpts from the students papers
indicate that students were really impacted by
Work with members
of COSA-AB to
submit names and
programs for our
fall 2008 sexual
assault awareness
program that are
more in-line with
the division and
department’s goals.
Continue to assess
student learning at
the events through
additional questions,
such as “what did
you learn”.
Continue to work
with academic
faculty to integrate
programs like The
Clothesline Project
into the curriculum
of their classes.
Solicit student
feedback with more
gusto at the actual
Spring 2008, begin
researching speakers and
programs for fall 2008.
None—just a
spirit of
collaboration.
the exhibit and that they felt a stronger sense
of justice (what’s right and wrong) as a result.
viewing of the
project in an effort
to get a variety of
feedback.