Program Development Plan
Program:
Office of Institutional Planning and
Effectiveness (OIPE)
Office of Institutional Planning and
Effectiveness
Department:
Date:
TBD
Strengths: OIPE …
 office has the resources (equipment/software) for staff to meet their responsibilities
 staff seek professional development opportunities despite budget constraints
 staff are involved in professional organizations and routinely present at conferences
 staff are commended for the quality and quantity of work they produce in an extremely busy office
 has earned the respect of divisions and units across campus
 staff support colleagues within the office and offer assistance to those outside of OIPE
Recommendations
P
H/M/L
Strategic Action
Resources
needed
Costs
C/R/N
Person(s)
Responsible
Date of
Review
Shared recommendations
1. Add a senior programmer/statistical
analyst to OIPE. This person should
provide sophisticated forecasting,
predictive modeling, and also statistical
analyses of routine and ad hoc reports,
when appropriate. (p. 7)
H
Addressed in recurring budget
requests within the Chancellor’s
Division (currently No. 1 priority
in recurring requests)
N
$85,200
including
benefits
Chancellor’s
Annually
until filled
2. Review possible reassignment for
administration and user training for the
following enterprise systems: Digital
Measures, Compliance Assist, R25,
CoursEval. (p. 7)
H
- Research possibility of using
DM or CA, not both. If retaining
both systems, a new position is
needed (at a minimum half-time)
in OIPE or reassignment of DM
responsibility to another unit
(possibly CFC for DM admin).
- Pursue moving responsibility for
R25 installs to IT Division.
- Initiate discussion with Provost
Office on reassigning CoursEval
responsibilities.
R
?
OIPE, Dir of
Assessment ,
CFC, IT,
Provost
Summer
2014
Review
annually
H/M/L – High/Medium/Low
C/R/N – Current/Reallocated/New
Office of Institutional Planning and Effectiveness
1
Chancellor's Division
Program Development Plan
Recommendations
P
H/M/L
Strategic Action
Resources
needed
Costs
C/R/N
Person(s)
Responsible
Date of
Review
3. Install and implement an electronic
system to support ad hoc data requests.
(p. 8)
(add. Note: we have no ‘source code’
tracking or versioning; ‘BitBucket’ is
free; ‘Subversion’ used by IT)
M
Research possible systems:
(a) Cherwell (used in IT) ($?)
(b) ‘IssueTrak’ has service
request component ($)
(c) ‘RT: Request Tracker’ free
open-source solution
(d) Outlook tasks
(e) SharePoint
N
Unknown
until best
solutions
identified
OIPE, IT (as
partner or
resource)
Summer
2014
4. Review frequency of various types of
data requests and develop ‘standard’
reports to eliminate repeated ad-hoc
requests for same data. (p. 8) (Related
to 6 and 8)
L
- Using statistics from #3 above
and feedback from BI reporting
environment, determine ad-hoc
requests that need to be developed
as standard, on-line reports.
- Develop a periodic campus
communication plan to include
reminders about available
resources
C
?
OIPE staff
Summer
2015
Review
annually
H/M/L – High/Medium/Low
C/R/N – Current/Reallocated/New
Office of Institutional Planning and Effectiveness
2
Chancellor's Division
Program Development Plan
Recommendations
5. Academic program review (p. 8):
(a) put on a 7-year cycle
(b) put departments in charge of
scheduling and travel arrangements
(c) establish spring ‘kick-off’ meetings
with units to be reviewed next year
P
H/M/L
H
H/M/L – High/Medium/Low
C/R/N – Current/Reallocated/New
Office of Institutional Planning and Effectiveness
Strategic Action
- Review current cycle with
Associate Provost in relation with
Program Prioritization, annual
program assessments;
- Re-assess criteria for academic
reviews and administrative
reviews (consider inclusion of
program annual assessment
reports)
- Develop plan, process, and
criteria to include all campus units
in program review
- 7-year cycle not recommended
internally due to SACS
accreditation needs
- Develop process documentation
to assist departmental
understanding of program review
scheduling; however, OIPE will
continue with scheduling and
travel arrangements
- Identify/develop key issues and
documents to present at ‘kick-off’
meeting
Resources
needed
Costs
C/R/N
C
?
Person(s)
Responsible
Dir. of
Assessment,
Associate
Provost
Date of
Review
Dec. 2013
Summer
2014
?
Summer
2014
N/A
Fall 2013
Dec. 2014
(kick-off)
3
Chancellor's Division
Program Development Plan
Recommendations
6. Reduce the amount of data provided on
reports, and add qualitative analysis
when appropriate. (p. 9) (Related to 4
and 8)
P
H/M/L
M
Strategic Action
- Add basic report metadata to
most-used current reports as soon
as possible
- Review most-used current
reports for modifications to
presentation of information
- Current institutional plans to
implement a more robust
reporting environment will also
address this recommendation
- Move OIPE official data to SQL
server
Resources
needed
Costs
C/R/N
C
?
Person(s)
Responsible
AVC-OIPE,
OIPE staff
Date of
Review
Summer
2014
- Summer
2013
(Completed)
7. Reduce by half the number of external
surveys completed each year. (p. 10)
M
H/M/L – High/Medium/Low
C/R/N – Current/Reallocated/New
Office of Institutional Planning and Effectiveness
- Review all external surveys
currently submitted; develop list
of all surveys and campus units
targeted (such as COB, FinAid,
etc.); meet with these areas to
determine how this survey
information is publicized & its
importance.
-Develop an official policy
identifying (a) surveys critical to
WCU which will be individually
submitted, and (b) all others to
use the Common Data Set.
- Develop a system to document
survey processes
C
?
AVC-OIPE
(w/Provost,
Public Info,
Chanc.,
deans, others
for policy);
OIPE staff
Summer
2014
4
Chancellor's Division
Program Development Plan
Recommendations
P
H/M/L
Strategic Action
Resources
needed
Costs
C/R/N
Person(s)
Responsible
Date of
Review
8. Add Retention and Graduation Rates to
Fact Book. (p. 10) (Related to 4 and 6)
H
- Reinstate retention info in FB.
- Review and discuss feasibility of
including recommended
graduation information, including
peer/UNC information (3-5 yrs)
- Add extra links within FB to aid
in navigation
C
?
OIPE staff
Fall 2013
Review
annually
9. Modify the OIPE Web Site, removing
duplication of information, adding
program review information, and
correcting OIPE’s name throughout the
site. (p. 11)
M/L
Some work needed behind the
front page.
C
?
OIPE staff
Summer
2014
10. Establish an assessment plan based on
the existing strategic plan for the office.
(N/A; based on p. 3)
M
Establish an assessment plan to
annually review our strategic
goals. Use annual summer OIPE
retreat to thoroughly review (midyear/January review to see where
we are)
C
?
AVC-OIPE,
OIPE staff
Summer
2014
11. Consider additional cross-training in
case of extended absences. (N/A; based
on p. 6)
H
- Review job duties and identify
critical responsibilities requiring
backup staff, and develop plans to
cross-train these individuals.
- Develop detailed documentation
for critical processes:
(a) immediately for one-deep
processes;
(b) later for processes with
back-up personnel
C
?
AVC-OIPE,
OIPE staff,
other offices
as needed
Summer
2013
(review and
plan);
Review
annually
H/M/L – High/Medium/Low
C/R/N – Current/Reallocated/New
Office of Institutional Planning and Effectiveness
5
Chancellor's Division
Program Development Plan
Recommendations
12. Transition personnel evaluations of
department heads, deans,
VCs/Executive Council, and their direct
reports to Human Resources.
P
H/M/L
M
H/M/L – High/Medium/Low
C/R/N – Current/Reallocated/New
Office of Institutional Planning and Effectiveness
Strategic Action
Meet with Chancellor, HR and
Provost to discuss transitioning
these evaluations to HR
department.
Resources
needed
Costs
C/R/N
R
?
Person(s)
Responsible
AVC-OIPE,
HR Director;
Provost;
Chancellor
Date of
Review
Spring
2014
6
Chancellor's Division