GOWER STREET
RIDGMOUNT GARDENS
WAT E R S T O NE S
3. 26 Bedford Way Ground
Floor, Room G11 (22)
13. 25 Gordon Street (UCL
Union) 1st Floor (34)
2nd Floor, ‘The Study’ (10)
Chandler House, Ground
Floor, Room G01(13)
Not on map
17. SEnIT Suite (restricted
access), Lower Level,
Wilkins Building (7)
16. Graduate Hub South
Wing basement, opposite
the Print Room Café (13)
15. Research Grid (for
Research Postgraduate
students only) (16)
14. 1-19 Torrington Place
1st Floor, Room 113 (66)
3. Bedford Way
GORDON SQUARE
GORDON
SQUARE
11. Gordon Square
11. 23 Gordon Square,
2nd Floor, Room 203 (10)
MALET STREET
12. Main Library (Wilkins)
Room 110 (near Issue
Desk) (10)
H GARDEN
S
2. Inst. of Archaeology
GORDON SQUARE
10. DMS Watson Library
Mezzanine Level – Post
Grad (74) Open-access (26)
Ground floor – Open
TORRING
TON SQUARE
access
(74)
Ground Floor – Cluster (26)
BYNG
PLACE
9. Foster Court
ENDSLEIG
7. Christopher Ingold
TORRINGTON SQUARE
9. Foster Court Basement,
Room B29 (60)
8. Cruciform Building
Basement, Room B1.15A
(40) and Room B1.15B (14)
(open access)
4. Pearson Building
Map number, department,
Basement, Room B01 (14)
building and room C(number
HENIES STREET
of PCs)
5. Chadwick Building
Basement, Room B04 (22)
1. Anatomy Building G28
6. Chadwick Building
(JBS Haldane Hub) (28)
2nd Floor, Room 223 (20)
2. Inst. of Archaeology
7. Christopher Ingold
1st Floor, Room 117 (12)
Building, Ground floor (48)
5th Floor, Room 501 (18)
GOODGE STREET
GOWER STREET
How can I find a free computer?
Log in to the UCL Go! app from your mobile and click on the
PC Availability link to find free computers. Or use the web
version at www.ucl.ac.uk/isd/pc-availability
CHENIES MEWS
TORRINGTON PLACE
10. DMS Watson Library
1. Anatomy Building
(JBS Haldane Hub)
15. Research Grid
12. Main Library
17. SEnIT Suite
16. Graduate Hub
5. Chadwick B04
MALET PLACE
Can I log in at home?
Yes. You can log in remotely using the Desktop@UCL
Anywhere service. This allows you to access your
applications, files and desktop from your own computer or
device. Further information at: www.ucl.ac.uk/isd/desktop
HUNTLEY STREET
How do I print?
If you are printing from a Desktop@UCL computer in a
workroom or from the Desktop@UCL Anywhere remote
service, select the following queue: print-UCL. From other
machines or your mobile device the instructions are different.
You receive £12 free credit to get you started, after that you will
need to top up. For full details see: www.ucl.ac.uk/isd/
print-copy-scan
4. Pearson
13. 25 Gordon Street (UCLU)
PLACE
ROAD
GORDON SQUARE
14. 1–19 Torrington Place
Y STREET
6. Chadwick 223
UNIVERSIT
GOWER STREET
Service news:
Keep up to date with news
and information about service
outages on our website:
www.ucl.ac.uk/isd/news
1–19
TORRINGTON
PLACE
8. Cruciform Hub
G R A F T O N W AY
UCLH A+E
EUSTON
GOWER
EUSTON SQUARE
GORDON STR
EET
How do I log in to the computers?
Enter your UCL user ID (e.g. ucaaxxx) and password at the
login screen. You do not need to type @live.ucl.ac.uk or
@ucl.ac.uk after your userid.
Opening hours and locations:
All computer workrooms are open from 9:00am to 6:00pm
(Mon-Fri) when not booked for classes (some have extended
opening hours). Workrooms in DMS Watson and Wilkins
libraries are always available during opening hours.
See www.ucl.ac.uk/isd/workrooms for details.
Teaching PC room
(open access when
not teaching)
Postgrad PC
(research students
only)
Postgrad PC
Open access PC
KEY TO MAP
WARREN STREET
UCLH
Map andComputer
key
Student
Rooms
STREET
Email & online:
servicedesk@ucl.ac.uk
www.ucl.ac.uk/isd/help
In person:
DMS Watson Library –
ground floor
Mon – Fri 9:30am – 5:00pm
Vacation times vary
Phone:
020 7679 5000
Core hours: Mon – Fri
8:30am – 5:30pm
Limited support available
outside of core hours and
weekends
Contact the Service Desk:
Need to report a problem
or ask a question?
Student
workrooms
Studentcomputer
Computer
Rooms
M COURT
ROAD
TA V I T O N
TOTTENHA
Get help
ENDSLEIGH STREET
Wireless:
<your user ID@ucl.ac.uk>
Workroom computers:
<your user ID> only
Outlook Web App:
<your user ID@live.ucl.ac.uk>
For all systems you need your
UCL password, but you may
need to enter your user ID in
different formats.
Confused
about how to
log in?
IT
Essentials
pocket guide
2014/15
Email and Calendar
www.ucl.ac.uk/isd/email-calendar
To check your email use Outlook Web
App (OWA):
a. Go to www.ucl.ac.uk/isd/live-login
b. To log in enter: Windows Live ID:
<your user ID>@live.ucl.ac.uk>
e.g. ucaaxxx@live.ucl.ac.uk
Password: <Your UCL password>
Ensure you type @live.ucl.ac.uk after your user ID when you log in to OWA!
c. Click Sign in.
You must keep a regular check on your
UCL email account. Password and Library
reminders will only be sent to your UCL
email address.
Halls
Wireless
www.ucl.ac.uk/isd/halls
www.ucl.ac.uk/isd/wireless
There are two ways to connect in the internet
in your Halls of Residence, either via a wired or
wireless connection. The connection you will use
depends on the Halls of Residence you are in.
Setup:
Follow the connection guides on our website
on how to connect your computer or device to
our wireless service called eduroam (you may
need to print out the instructions first).
Go to www.ucl.ac.uk/isd/halls for instructions.
Connect:
When you enter your userid and password to
connect, make sure you add @ucl.ac.uk after
your user ID! This is different to your email login.
Top tip:
Having problems connecting?
First try our troubleshooting suggestions online.
If you're still stuck, contact the Service Desk
on 020 7679 5000.
Having problems connecting?
Please see our troubleshooting pages:
www.ucl.ac.uk/isd/wireless
Passwords & Security
Software
www.ucl.ac.uk/isd/myaccount
www.ucl.ac.uk/isd/student-software
Change your password:
Use MyAccount to change your password to
something only you know. You can change your
password at any time, but you will be required
to change it every 150 days.
Free anti-virus and other software:
Visit the software web page to download free
anti-virus software for your machine, keeping it
up-to-date and secure. You can also download
other software for use on your own computer.
User Authentication:
It is very important that you register for User
Authentication. Should your password expire you
will be able to reset it using this service which is
available 24 hours a day. Otherwise a visit to the
ISD Service Desk will be required with your
UCL ID card.
Office Professional Plus:
You have access to Office Professional Plus for
free. Office is available for Mac, Windows, and the
iPad. You can have up to 5 copies installed and
licenced, it can be used anywhere.
Get your copy from the Office 365 portal:
www.ucl.ac.uk/isd/office365proplus
Study Support
Mobile Devices
Disability IT Support
www.ucl.ac.uk/isd/learning-teaching
www.ucl.ac.uk/isd/students/mobile
www.ucl.ac.uk/isd/disability-it
E-learning: Moodle is the main online presence
for most courses of study. MyPortfolio is
somewhere you can organise, and optionally
publish, your work and thoughts over time,
and also form or join online groups.
Email & Calendar:
Check your live@UCL email and calendar from
your mobile device.
IT Support:
The Disability IT Support Analyst will help you meet
your ergonomic and assistive technology needs.
UCL Go! app:
Access UCL university and Union information
directly from your iPhone or Android device.
Get directions to UCL buildings, find out PC
availability in workrooms, view your library records
and much more. Search on your app store for
UCL Go!
SEnIT Suite:
The Student Enabling IT Suite (SEnIT) is equipped
with an up-to-date range of software and
technology, designed for students with disabilities
(located at number 17 on map overleaf).
Inductions must be booked through the Disability
Office or Disability IT Support Analyst.
Resources: Use the Online Timetable to view
your academic schedule. Log in to Portico to select
your modules, find out exam results, and more.
Free IT Training: Visit our training pages to
view our range of courses and learning materials.
We also run a drop-in service for individual help
with IT skills.