MEET
JENNIFER™ VOICEPLUS
THE LEADING VOICE SOLUTION FOR
OPTIMIZING WAREHOUSE OPERATIONS
Voice directed applications enable hands- and eyes-free warehouse operations, driving new levels of
associate productivity and accuracy across picking and other tasks. Lucas Systems takes a unique process
-centric approach to voice system design that is combined with Jennifer VoicePlus, the most flexible,
configurable software in the industry. The result is better, more comprehensive voice applications that are
tailored to your operations and accelerate your return on investment.
WHO IS JENNIFER?
Key Benefits of
Voice in the DC
Reduce errors 60-70%
Increase productivity 10-40%
Reduce training time by half
Minimize returns and
restocking
Improve inventory accuracy
Extend current WMS, LMS
and other systems.
Jennifer™ Applications
Receiving
Put Away
Replenishment
Picking
QC/Audit
Truck Loading
Returns
Jennifer VoicePlus applications create a two-way conversation with associates who wear a
headset connected to a standard mobile computer. Jennifer, a recorded human voice, tells
the associates where to go and what to do, and the associates speak back through their
microphone to confirm their tasks.
Jennifer is the first modular voice product for the warehouse de-signed from the ground up to
run on standard industrial mobile computers. Jennifer easily incorporates customer-specific
business rules, work flows, and data capture needs. In addition to automating your hands-on
processes, Jennifer includes the Engage™ Management Services Console (MSC) which
provides management dashboards, reports, and on-site configuration and management tools
that help supervisors control and adapt warehouse operations.
PROCESS DESIGN DRIVES PROCESS CONFIGURATION
Instead of simply voice-enabling an existing RF or paper-based process, Lucas delivers
optimized voice systems using a collaborative, process-centric design approach. We work
closely with ware-house operations teams to find creative process improvement
opportunities that drive productivity, accuracy, and efficiency gains above and beyond what
is possible with a standard voice-enabled system.
Working with your team, Lucas engineers identify ways in which voice can be used to
maximize operating efficiencies in combination with other warehouse systems and data
capture technologies. We use this optimal design to assemble your voice system using our
modular and configurable software product, Jennifer VoicePlus.
11279 Perry Highway
4th Floor
Wexford, PA 15090
phone 724.940.7000
fax
724.940.7001
sales@lucasware.com
www.lucasware.com
JENNIFER™ VOICEPLUS
THE LEADING VOICE SOLUTION FOR OPTIMIZING WAREHOUSE OPERATIONS
THE FOUNDATION FOR OPTIMIZED VOICE OPERATIONS
The Complete Jennifer
VoicePlus System
Includes:
Jennifer VoicePlus Client
Engage Management
Services Console (MSC)
Jennifer VoicePlus Server
At Lucas Systems, our passion is working with DC operations managers to find the best
ways to improve processes in their facilities. We actively look for creative approaches to
solve warehouse logistics challenges, rather than assuming the same approaches will apply
in every new DC we visit. That’s part of the reason we have led the voice industry in
innovation, and why more voice users are replacing their legacy voice systems with Jennifer
VoicePlus.
Jennifer VoicePlus is a modular system that is designed to adapt to different process
requirements without time-consuming custom coding. Jennifer VoicePlus provides a wide
range of standard, on-site configuration options that can be managed by supervisory staff,
rather than IT analysts, using the Engage Management Services Console.
JENNIFER VOICEPLUS CLIENT
Warehouse workers use the Jennifer VoicePlus Client software running on a standard, voiceenabled mobile computer of your choice. The Jennifer Voice Plus Client provides a
configurable voice-directed workflow combined with voice recognition, scanning, RFID or
other means of task verification and real-time data capture. The voice-directed workflow may
be driven by an existing WMS or a Jennifer VoicePlus Server.
The foundation of the Jennifer VoicePlus Client is the industry’s most flexible and powerful
speech recognition platform—Serenade. Serenade reduces user voice training time by more
than 75 percent compared to conventional warehouse voice technology, while improving
accuracy for the most challenging users and ware-house environments across dozens of
languages.
Voice Client Application Features

Support for multiple picking processes: case, piece, pallet; pick and pass, putto-store

Full multi-modal data capture – Voice/scan/RFID for catchweight, lot, serial, etc.

Range of navigation options and configurable exception processes – skips,
reverse, undo, shorts, damage, wrong item in slot


Multiple verification methods – check string, item number, UPC, barcode scan
Minimal user voice training and on-the-fly adaptation
JENNIFER™ VOICEPLUS
THE LEADING VOICE SOLUTION FOR OPTIMIZING WAREHOUSE OPERATIONS
ENGAGE MSC
Jennifer’s Engage™ Management Services Con-sole (MSC) is a user-configurable rich
internet application that provides managers and supervisors with real-time information about
DC operations. It includes dashboards providing real-time operational overviews of
production, productivity and other performance indicators, plus powerful tools for managing
users, work assignments, operational processes, and voice application configurations.
In addition to configurable reporting and management capabilities, Engage provides
management alerts triggered by specific events – shorts, production issues, and other
exceptions—which may be delivered via email, text or other messaging technology. The
optional Mobile Engage module delivers alerts and other information to a Web-based
smartphone or industrial PDA device, giving managers immediate access to operational
information, so they can get out on the floor and still stay in touch with operations. The
standard Engage dashboards, tools, and reports can be tailored to reflect the particular
management needs of your managers and other users.
Engage MSC Modules
Wave Browser
Assignment Manager
User Management
Productivity/Speedometer
Audit
Equipment and Device
management
Warehouse configuration
System Management
Engage MSC Wave
Browser
JENNIFER VOICEPLUS SERVER
The Jennifer VoicePlus Server integrates with your WMS/host and other warehouse
systems, communicates with Jennifer VoicePlus Clients, and provides overall management
of voice processes, users and configuration options in concert with the Engage Management
Services Console.
A key component of the Jennifer VoicePlus Server is a pre-defined integration framework
that allows the Jennifer system to integrate in real-time to other warehouse systems,
including leading WMS and ERP packages from SAP, Manhattan Associates, RedPrairie,
Infor, Microsoft, Oracle, and others.
Jennifer VoicePlus Server Features
Standard Integration
Options:
WMS, LMS, ERP Packages
RedPrairie
SAP
Manhattan
Infor
Target
Argent
Others

Site-configurable assignment creation
Host/Legacy Systems

Flexible work distribution – Push to user, pull by user, combination
Routing, DSD, Order
Management Systems

Management and updates of voice client ap-plication files
WCS and Conveyor Control
Systems

Configurable printing options for tote, case and pallet labels (pre-pick or ondemand), truck load map, driver manifest, etc.
JENNIFER™ VOICEPLUS
THE LEADING VOICE SOLUTION FOR OPTIMIZING WAREHOUSE OPERATIONS
WHY LUCAS?
Focus, Passion, Creativity
Since 1998, Lucas Systems has been the leading innovator of voice-directed applications for the warehouse. We have
consistently pushed the limits for what is possible with voice, developing creative applications that drive better results for
our customers. We were the first company to provide end-to-end voice applications from receiving through shipping, and
we delivered the industry’s first voice picking systems on standard hardware terminals supporting voice and scanning,
rather than special-purpose, voice-only hard-ware. Today we have more customers running voice applications on
standard RF terminals than all other voice vendors combined, and we are the fastest-growing voice provider in the
industry.
Beyond our passion for process, Lucas has a unique track-record of customer success that translates into an intensely
loyal, committed customer base. We work with single-site DCs and large multi-national distributors and retailers across a
wide range of industries. Tens of thousands of users at hundreds of DCs use Jennifer voice applications every day.
© 2011 Lucas Systems, Inc. Jennifer™ is a trademark of Lucas Systems. All other
company and product names are trademarks of their respective companies.
11279 Perry Highway
4th Floor
Wexford, PA 15090
phone 724.940.7000
fax
724.940.7001
sales@lucasware.com
www.lucasware.com