2014-15 LACCD ESC Services Survey Analysis
Dolores Huerta Labor Institute
The 2014-15 ESC Services Survey was administered during Spring 2015. ESC users were
identified by unit managers and a total of 115 people completed the survey. All questions
used the scale: 1=Strongly Disagree, 2=Disagree, 3=Uncertain, 4=Agree, 5=Strongly Agree.
1. Your office responds to my queries or requests in a timely manner.
Strongly Disagree
Disagree
Uncertain
Agree
Strongly Agree
Total
Frequency Percentage
1
7.1
1
7.1
7
50.0
2
14.3
3
21.4
14
100.0
Average
Unit
ESC
3.4
4.0
2. Your office keeps me informed about the progress of my inquiries or requests.
Strongly Disagree
Disagree
Uncertain
Agree
Strongly Agree
Total
Frequency Percentage
2
16.7
1
8.3
4
33.3
3
25.0
2
16.7
12
100.0
Average
Unit
ESC
3.2
3.9
3. Your office explains issues in terms that are understandable.
Strongly Disagree
Disagree
Uncertain
Agree
Strongly Agree
Total
Frequency Percentage
1
8.3
1
8.3
3
25.0
3
25.0
4
33.3
12
100.0
Average
Unit
ESC
3.7
4.0
4. I am satisfied with the performance of your office overall.
Strongly Disagree
Disagree
Uncertain
Agree
Strongly Agree
Total
Frequency Percentage
1
8.3
2
16.7
3
25.0
4
33.3
2
16.7
12
100.0
Average
Unit
ESC
3.3
3.9
Scale: 1=Strongly Disagree, 2=Disagree, 3=Uncertain, 4=Agree, 5=Strongly Agree
2014-15 LACCD ESC Services Survey Analysis
5. What is one thing our office does well?
 Don't know what it is
 Not sure
6. What is one thing our office could do better?
 Communicate!
 I am not familiar with the project. Communicate/share the value of the
institute.
 More communication, better transparency
 Provide periodic update on the program activities and accomplishments
7. What additional service or resource would you like our office to provide?
 Information sharing.
 Newsletter/communication
Scale: 1=Strongly Disagree, 2=Disagree, 3=Uncertain, 4=Agree, 5=Strongly Agree