Resource Information for Classified Employees
Strictly Classified
An Informational Bulletin Published by the Personnel Commission
Expressing Concerns at Work
Out of fear of retribution or even unresponsiveness, employees are often afraid to express their concerns at
work. These concerns may involve a coworker not pulling his/her weight or having a negative attitude, or they
may involve talking to a supervisor about insufficient staffing, the assignment of inappropriate duties, or poor
communication. Knowing how to address both coworkers and supervisors when a difficult situation arises is
key to maintaining a positive environment at work.
Problems with Coworkers
Because we spend so much time at work, it’s important to develop positive relationships with coworkers. In
order to do this, when problems arise, it is essential that people feel comfortable expressing their concerns with
coworkers. Furthermore, in order to maintain professionalism concerns should be addressed in a timely manner and expressed tactfully.
If tension with a coworker exists due to poor communication, negativity, or failure to meet responsibilities,
consider doing the following:
• In a cordial manner, let your know coworker you’d like set aside some time to talk to him/her privately.
• In a non-confrontational manner, express your concerns directly. Provide examples of how his/her actions
have impacted you.
• Determine if there is anything you can do to ease the tension or improve communication.
If relations fail to improve following the meeting with your coworker, or if the concerns you have are of a
more serious nature, such as unethical or illegal behavior, involve your immediate supervisor.
Talking to your Supervisor
In some circumstances, such as expressing concerns about office staffing, the duties you are assigned, a specific interaction you had with your supervisor, or general office procedures, a supervisor will have to be involved in order to effect change. In some cases, you may feel uncomfortable approaching your immediate supervisor with the issue. If this is the case, bring the matter to the next-level supervisor. The following tips will
assist you with expressing your concerns to your supervisor:
• Prior to meeting with your supervisor think critically about the problem at hand. Is it a legitimate problem? Is there anything you can do to improve the situation prior to involving a supervisor? Have you
MEMBERS OF THE PERSONNEL COMMISSION
James A. Srott, Chair
November 2006
David Iwata
Calvin W. Hall, Ed.D.
Karen Martin, Personnel Director
(213) 891-2333
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sought advice from a union representative or your Personnel Commission Service Representative?
If you determine that a supervisor must be involved, organize your thoughts so that you are prepared to coherently discuss the issue. It’s a good idea to keep detailed notes of reoccurring problems so that you can
cite specific examples.
Provide a brief summary of the problem you are experiencing.
If necessary, provide background details that will better explain the context of the problem.
Discuss the consequences of the problem if left unaddressed.
Be prepared to provide suggestions for possible solutions.
Following the meeting, allow time for your supervisor to consult with other supervisors and managers, and for
a plan to be developed. If a reasonable amount of time has elapsed and no action has been taken, follow up
with your supervisor. If still no action is taken, consider approaching your union representative for advice or
meeting with the next-level supervisor.
Understandably, approaching either a coworker or supervisor with concerns can be intimidating. However, if
left unaddressed the situation will likely continue to deteriorate. Over time, this will have a negative impact on
you and your department.