Make-Up Testing Guidelines for Instructors
There are four (4) main components of testing services offered by Roane State Testing Centers. The Testing
Centers at the Main Campus (Harriman) and the Oak Ridge Branch Campus offer all of the services below.
Testing services on individual satellite campuses vary in what and when services are provided. It is suggested
that you check the Roane State Testing Centers webpage (www.roanestate.edu/testingcenter) prior to
approving any student for proctored testing through the RSCC Testing Centers.
1. Proctored testing for Distance Education Learning (D2L) program for RSCC web classes.
2. Scheduling and providing proctors on all sites for RSCC IDEA Room courses that prefer proctored
testing.
3. Coordination of RODP testing (offered ONLY at the Main Campus (Harriman) and Oak Ridge).
4. A broad scope of special testing services including: COMPASS, ACT Residual, HSE (formally GED),
Nursing & Allied Health Pre-Admission (HESI, LPN Challenge & HOBET), Exit Exams (MAPP & BGE) and
Disability Accommodations.
An additional service of the Testing Centers, on a limited basis, provides make-up testing. If you are unable
to accommodate make-up testing during office hours or through other arrangements, the Testing Center staff
will assist in proctoring tests for students who have missed a test due to a legitimate medical or personal
reason or who have an excused absence due to participation in a RSCC sponsored event. Appropriate action
will be taken if the Testing Center staff feels a student and/or instructor is using Testing Services in an
appropriate way. The Testing Center is not available for regular (traditional lecture) classroom testing. Specific
instructions, outlined below, are required for any make-up testing requested by RSCC Faculty.
INSTRUCTOR Make-Up Testing Requirements

Instructors MUST Complete the Exam Authorization Form for EACH student you send to the Testing
Center for make-up testing. Instructor Forms are available on the Testing Center webpage
http://www.roanestate.edu/?5449-Instructor-Forms).

Make-up tests will be returned to you via campus mail to your preferred location, which you will
indicate on the Examination Authorization Form, the day after the student completes the make-up
test. Please do not ask the Testing Center staff to scan, email or fax the completed test to you. Most
of our satellite proctors do not have access to scanners, email or access codes necessary to fax
information. If a make-up test isn’t completed within two (2) weeks it will be returned to you. Tests
will not be maintained in Testing Centers for more than two (2) weeks.

Exam Authorization Forms must be submitted with the make-up test, and any required/necessary
attachment (such as formula sheets and/or visual aids*) in a sealed manila envelope, at least one
day prior to the scheduled test date. Use campus mail to submit your test. You should address your
outgoing mail based on which campus your student requests make-up testing accommodations. Please
address your envelope exactly as follows (this alerts our courier and Site Directors that this is mail that
needs to be delivered to our proctor immediately):
*Visual aids (in the form of PowerPoint presentations, pictures, computer hyperlinks, etc.) MUST be printed out (in color, if
necessary) and included with the make-up test. Some of our satellite campus proctors do NOT have access to email, visual aid
technology, or printers (specifically, color printers).
Main Campus (Harriman)
Oak Ridge
Campbell County
Cumberland County
Fentress County
Loudon County
Morgan CountY
Scott County
Testing Center / ROCO
Testing Center / ORBC
Tracy Powers / ATTENTION – (Testing Services) Pat Goins
Janice Poole / ATTENTION – (Testing Services) Richard Fields
Pam May / ATTENTIION – (Testing Services) Tammy Upchurch
Susan Williams / ATTENTION – (Testing Services) Martha Springer
Michelle Atkins / ATTENTION – (Testing Services) Mellissa Susak
Sharon Baird / ATTENTION – (Testing Services) Ruby Martin
FOR SECURITY REASONS –
Please do not leave testing materials with the campus secretaries or under the Testing Center doors. Furthermore, do not
interrupt proctors during regular DEL open hour testing to make testing arrangements, pick up tests, or send a student for makeup testing without prior exam authorization. These activities are very disruptive for students who are already testing and to the
proctor’s surveillance.
Any questions or concern regarding make-up testing can be directed to
Chris Hartzog on the Harriman Campus at hartzogc@roanestate.edu or
Jill Robbins on the Oak Ridge Campus at robbinsjm1@roanestate.edu.
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Instructors should advise any student who wishes to make-up an exam in the Testing Centers that
open testing days and times vary at RSCC Testing Center locations. Students should go to
www.roanestate.edu/testingcenter to confirm availability. Furthermore, students should be aware of
RSCC Testing Center Policy and Procedure (found at same link). Make-up test students MUST present a
government issued photo ID (driver’s license, state photo ID, military ID or Passport) before they will
be allowed to test, this rule is STRICTLY enforced.
Instructors and students should be aware that ABSOLUTELY no electronic devices are permitted in any
RSCC Testing Center. Students are NOT ALLOWED to use mobile phones, smart-phones, laptops,
tablets, wrist devices or any other form of electronic technology in the Testing Centers – STUDENTS
CANNOT USE ANY OF THE ABOVE MENTIONED ITEMS FOR A CALCULATOR.
Within the above noted scope of restrictions, Instructors and students need to be cognizant of the
RSCC Testing Center ‘open book’ policy. Instructor’s who allow open book exams should inform their
students that, due to the electronic device restriction enforced in all RSCC Testing Centers, they will
NOT be allowed to use their mobile/electronic device to view e-books. Students should print off
chapters/information covered in their course exam for use in Testing Center make-up exams. There
will be no exceptions to this policy due to the Testing Centers responsibility of testing security and
integrity.