United Way 2-1-1
“Bringing People and Services Together”
Topics
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Poverty in Utah
United Way of Salt Lake
2-1-1 Information Center
Community Partners/Programs
Why 2-1-1?
Call to Action
Utah Today
• Poverty in Utah is 10.6% (256,432 people)
 89,751 children live in poverty
 14,250 seniors live in poverty
• Roughly 345,000 Utahans face food insecurity
each day
 Utah Ranks 4th in the nation for food
insecurity – highest food insecurity growth
in the nation
• Why United Way?
 Meets the mission and vision of United Way of Salt Lake
 Recognize value of a community asset that connects residents of
Utah to programs, services, and organizations that can offer them
assistance
Allows UWSL to connect the community and donors to meaningful
volunteer opportunities
 Align corporate partner interest with community needs
 Utilize UWSL public policy strategies to create long-term
sustainable funding for 2-1-1
“2-1-1 is an easy to remember telephone
number that connects people with important
community services and volunteer
opportunities.”
I can’t pay
my rent
My child is
on drugs
I want to
kill myself
I need to find
childcare
We can’t
help with
that
We don’t
need
volunteers
I don’t know,
please hold.
I want to
volunteer
We only
do senior
daycare
I’ll try to
transfer you to
an agency
who can help
We only know
about domestic
violence programs
I don’t know
about those
resources
We don’t
serve your
area
I can’t pay
my rent
I want to
kill myself
My child is
on drugs
2-1-1, how may
I help you?
Drug
Rehabilitation
Center
2-1-1
Volunteer
Center
Rental
Assistance
Program
I need to find
childcare
I want to
volunteer
Yes, I can
connect you with
someone who
can help…
Child Care
Resource
And Referral
Suicide
Prevention
Hotline
2-1-1 Information Center
• Trained Information Specialists answer requests for
help, assess situations, prioritize needs, and help
families make connections to appropriate agencies
and programs
• Accessible in 140 languages
• Free call
 2-1-1
 Toll-free 1-888-826-9790
• Resource database
• Statewide/community outreach
2-1-1 Call Activity
• 115,277 statewide calls in 2011
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Housing/Income support
Health care
Food assistance
Government services
Holiday programs
Utility assistance
Mental health
Resource Lists/Directories/Newsletters
• General resource lists for each county in
Utah
• Specialized lists
• Health and Human Services Directory
 Salt Lake, Summit, Tooele and Davis
www.211ut.org
www.211ut.org
www.211ut.org
2-1-1 Community Point
2-1-1 Community Partners
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State of Utah
Counties/AOGs
Homeless Agencies
UCAPA
United Ways
Salvation Army
2-1-1 Special Programs
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Volunteer Income Tax Assistance (VITA)
Salvation Army Holiday Assistance
Medical Home Portal
Foreclosure Prevention
Women in Education Project
Disaster Response
Disaster Response Preparedness
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VOAD
Health Departments
Medical Reserve Corps
Utah Emergency Animal Response Coalition
Utah Special Needs Registry
2-1-1 Volunteer Center
• Supports volunteer coordinators
• Offers database of agencies and
opportunities
• Links volunteers and opportunities
• Volunteer recognition
• Summer of Service youth program
Why 2-1-1?
• People need help finding help
• Offers simple access to services
• One-number access to a wide range of service
information
• Quality referrals eliminate need for multiple
calls
• State-wide offers I&R to rural areas
• Updated public information can be
disseminated quickly
For Our Community, 2-1-1…
• Is a social barometer and community planner
• Relieves misdirected calls to government
and non-profit agencies
• Decreases misuse of 911
• Provides community wide referrals often
beyond the original question
FY 2013 2-1-1 Plans
• Expand use of new Community Point on-line
database
• Statewide 2-1-1 Utah Collaborative
• Statewide outreach
• 2-1-1 US
• Increased call volume
• AIRS Accreditation
• Disaster Preparedness
• Davis/SL/Tooele/Summit Directory
• Volunteer Center Enhancement
Call to Action
• Familiarize yourself with www.211ut.org
• Tell people about it
 Individuals
 Agencies
 Civic groups
• Help us have a complete database
• Ask us to come and present on 2-1-1
• Let us know about special projects that can
use 2-1-1 support
I can’t pay
my rent
I want to
kill myself
My child is
on drugs
2-1-1, how may
I help you?
Drug
Rehabilitation
Center
2-1-1
Volunteer
Center
Rental
Assistance
Program
I need to find
childcare
I want to
volunteer
Yes, I can
connect you with
someone who
can help…
Child Care
Resource
And Referral
Suicide
Prevention
Hotline
United Way 2-1-1
Dial 2-1-1 from anywhere in the state
1-888-826-9790
www.211ut.org
Monday – Friday
8:30am to 6:00pm
After hours voice mail
Amy Bosworth
801-746-2576
amyb@uw.org
Thank you