MIT 502 Syllabus
Tuesday 4:00 - 6:15 pm - You have the option to either attend face to face
meetings in EB 368 OR connect synchronously online through Webex
INSTRUCTOR
Dr. Florence Martin
Office: EDN 344
Email: martinf@uncw.edu
Phone: 910-962-7174
OFFICE HOURS
Monday and Wednesday 9:30 am to 12:30 pm
Other times: Available by appointment
COURSE OVERVIEW
This course provides an introduction to the field of human performance technology
(HPT). It examines basic concepts and principles of human performance, human
performance system models, and various approaches to solving human performance
problems. In depth analysis of performance improvement interventions (performance
support systems, job analysis/work design, personal development, human resource
development, organizational communication, organizational design and development,
financial systems) and their implementation within organizations is emphasized.
WSE CONCEPTUAL
FRAMEWORK
The mission of the Watson College of Education is to develop knowledgeable and
proficient education professionals dedicated to improving schools and society. We address
this mission by:

 Providing academically rigorous programs;
 Producing and using meaningful scholarship;
Partnering with schools, organizations and diverse communities;
 Advancing the profession
Refer to the Visual Schematic of the conceptual framework.
TEXTBOOKS
Required: Fundamentals of Performance Improvement Optimizing Results Through
People, Process, and Organizations (3rd edition)
Darlene Van Tiem, James L. Moseley, Joan C. Dessinger (2012)
Required: Performance Improvement Interventions: Enhancing People, Processes, and
Organizations through Performance Technology. Written by Van Tiem, Moseley, and
Dessinger (2006)
COURSE
OBJECTIVES
The overall course objectives are:
1.
Examine basic concepts and principles of human performance technology
2. Describe the models used in human performance technology.
3. Examine the systematic approach to the analysis, design, development,
implementation and evaluation of performance improvement interventions
(performance support systems, job analysis/work design, personal development,
human resource development, organizational communication, organizational
design and development, financial systems) within organizations
COURSE POLICIES
1.
We will spend about half of the days discussing readings, and the other half you
will have to work on your projects. You must complete all reading assignments
before class in order for us to cover topics quickly.
You will work individually on the Intervention assignment, however, you will work
in small groups for the Performance Improvement project with all students in a
group receiving the SAME grade.
3. Assignments must be completed on time. Assignments submitted after the due
date will result in a lower grade per instructor's discretion. Assignments will not be
accepted more than one week beyond the due date, except for instructor's
discretion.You prompt submission of assignments will help the instructor on giving
you timely feedback.
2.
COURSE GRADE
The course grade will be determined by the following activities and projects
A, A-
= 90-100 means outstanding achievement; available only for the highest
accomplishment.
B+, B, B- = 80- 89 means praiseworthy performance; definitely above average.
C+, C, C- = 70- 79 means average, awarded for satisfactory performance.
TECHNOLOGY WEB
ACCESS
1. Participation & Attendance
10%
2. Definition of HPT
10%
3. Midterm
15%
3.Intervention Presentation and Paper
20%
4.Performance Improvement Team Project
45%
This course is designed as an online course with synchronous on-line meetings.
The on-line format of the course will use the Webex Virtual Classroom and Blackboard
Learn system which you have access to through UNCW Sea Port or directly by using this
URL address:http://learn.uncw.edu. You are expected to check the course website/
Blackboard on a regular basis for updated information.
You will need a headset with microphone and a webcam to participate in the
synchronous online classes.
ATTENDANCE
POLICY
Attendance is required. Your active participation in this class is crucial to its success.
Because of its interactive, group nature, I depend on you to build and shape the course.
Participation involves a combination of attendance, appropriate discussion, completion of
assignments and active listening. Any absences should be discussed with the instructor.
Please call and leave a message or email me within 24 hours if you are unable to make it
to class for any reason. Extreme emergencies and/or documented absences will be
handled on a case-by-case basis. Out of respect for all of our busy schedules, we will
begin class promptly. Please arrive on campus in time to park and get to our classroom
before class begins. Late arrivals or departures may be considered absences.
SPECIAL
ACCOMODATIONS
If for any reason you have needs for special accommodations to fulfill class requirements
and succeed in this class, contact me between the first and second class in person, by
phone, or email. Your special needs may be related to physical disabilities, learning
disabilities, or any other special need you may have. If you would need special
accommodations due to unexpected events in your personal life during the course of the
semester, contact me as soon as possible. Refer to Student Support Offices and Services
section of the university's Student Catalogue.
PLAGIARISM
You are expected to complete your own work. If you use ideas and excerpts from other
people and/or resources you must cite and properly reference them in your work. Review
the university's policy with respect to plagiarism. If the policy is not clear to you, please ask
me for an explanation or examples. Click here to view the Code of Student Life.
ACADEMIC HONOR
CODE
All UNCW students and faculty are held to the terms of the Academic Honor Code. UNCW
practices a zero-tolerance policy for violence and harassment of any kind. For
emergencies contact UNCW CARE at 962-2273, Campus Police at 962-3184, or
Wilmington Police at 911. For University or community resources visit
http://uncw.edu/wrc/crisis.htm. Refer to the standards of professional conduct at Waston
School of Education
Course Schedule
Link to e-reserve - http://0ereserve.randall.uncw.edu.uncclc.coast.uncwil.edu/eres/courseindex.aspx?error=&page=search
DATE
TOPIC(S)
Jan
14
Introduction and
Overview
Jan
21
What is Human
Performance
Technology?
READINGS
PROJECT DUE
Chapter 1- Van Tiem, D. M., Moseley, J. L., &
Dessinger, J. C. (2012).
Fundamentals of Performance Technology:
DUE: Definition of
HPT.
Rosenberg - Origins and Evolution of the field.
Handbook of Human Performance Technology
(2nd edition). San Francisco: Jossey-Bass.
Martin, F., Hall, H., Blakely, A., Gayford, M., &
Gunter, E. (2009). The HPT Model Applied to a
Kayak Company’s Registration Process.
Performance Improvement Journal, 48, 3, 26 - 35
Jan
28
Review case study and
videos and respond to
questions on discussion
board.
Team meetings for
project idea
Check Week 3 Folder in Blackboard
CHWK Case Study
Two Videos
What is Human
Performance
Technology or HPT? 1)
write a personal
definition of the field
and 2) Describe what
you believe a good
practitioner of HPT
does?
DATE
TOPIC(S)
READINGS
PROJECT DUE
Feb 4
Human Performance
Technology Models
Chapter 2 - Van Tiem, D. M., Moseley, J. L., &
Dessinger, J. C. (2012). Fundamentals of
Performance Technology
Phase I - Description
of the project
Rothwell, W. J. (1996). Human performance
improvement process. In W. J. Rothwell (Ed.),
ASTD Models for Human Performance
Improvement. Alexandria, VA: American Society
for Training and Development.
Wilmoth, F., Prigmore, C. & Bray, M. (2002). HPT
Models: An overview of the major models in the
field.
Perishing, J.A. (2006). Human performance
technology fundamentals. In Perishing J.A. (Eds.),
Handbook of Human Performance Technology
(3rd edition). San Francisco: Jossey-Bass.
Feb
11
Change Management
and
Chapter 3 - Change Management
Chapter 4 - Overview of Performance Analysis
Performance Analysis (Organization analysis,
Environmental Analysis,
Gap Analysis)
Chapter 5 - Organizational Analysis
Chapter 6 - Environmental Analysis
Chapter 7 - Gap Analysis
Feb
18
Cause Analysis
Chapter 8 - Cause Analysis
Case study 2.1 and 2.2
Sample Randall Library Project
Cause Analysis Techniques

Cause & Effect Diagram
Root Cause Analysis
 Interrelationship Diagram
 Current Reality Tree
Feb
25
Selecting Performance
Intervention
Performance

Chapter 9 - Intervention selection
DATE
TOPIC(S)
READINGS
Improvement Case
Studies
University Library Case Study
PROJECT DUE
HPT Modelt o Org Processes in Military Training
Key Competencies
Key Competencies for PI Professionals
Guest Speaker - Michael
Robinson
Mar 4
Spring Break (No
classes)
Mar
11
Midterm
Mar
18
Selecting Performance
Interventions
Presentations
Mar
25
Selecting Performance
Interventions
Presentations
April
1
Intervention Design,
Making the business
case and Intervention
development
Phase 2 Performance
Improvement Project
Intervention Presentation
Chapters 10 to 17- Performance Improvement
Interventions by Van Tiem, Moseley, & Dessinger.
Intervention Presentation
Chapters 10 to 17- Performance Improvement
Interventions by Van Tiem, Moseley, & Dessinger.
Chapter 18 - Intervention Design
Chapter 19 - Making the business case
Chapter 20 - Intervention development
Case Study 3.1 and 3.2
April
8
WITX Conference
http://csb.uncw.edu/isom/wilmIT.htm
DUE: Intervention
Paper
Intervention
Presentation
April
15
Intervention
Implementation and
Maintenance and
Intervention Evaluation
Chapter 21 - Intervention Implementation and
Maintenance
Chapter 22 - Techniques for Implementation and
maintenance
Case Study 4.1 and 4.2
DATE
TOPIC(S)
READINGS
PROJECT DUE
Chapter 23 - Overview of Evaluation
Chapter 24 - Planning and conducting evaluation
Case study 5.1 and 5.2
April
22
PI Case Studies
DUE: Updated
Definition of the field.
What is Human
Performance
Technology or HPT?
Describe how your
definition of the field
has changed? Revisit
your old definition (2 or
3 pages)
April
29
What is CPT?
Review Appendix A and
B


Course
Evaluations
Course Review
Final Presentations of
the Performance
Improvement Project