PINNACLE GUIDE FOR DEPARTMENT MANAGERS
To access your monthly phone statements please login to:
https://myseaport.uncw.edu
Click on “Administrative Services” and then “Communications Billing Statement” under the “Additional
Services” column. (Currently you will have to reenter your username and password but this is
temporary).
Once logged in, you are at your home page. This page displays, your name, your role (UNCW
Department Manager), and your menu (Billing/Services/Home/Logout).
Note: When the cursor hovers over a menu item, submenu items are displayed. These items are tab
labels for the specific menu. Click on the menu name and the specific tabs will be displayed. (examples
below)
Billing:
•
•
Department Billing
Recurring Charges
Department Billing can be searched for several ways; enter no information in the search fields, enter
information in one search field, or enter information in multiple fields.
The example below displays a search on “date and department number”.
If a Department Manager is assigned multiple departments and want to see them all at once, do not
enter any information into the search fields, and click the “Search” button, all departments will be listed.
(screenshots below)
A list defaults to display 15 items at a time, but can list up to 250. To see more than 15, change the
display number, and “Search”, refresh the screen, or use the next buttons. If there are more than 250
items in your list, the next button must be used.
To see a “Summary” for a specific bill date, click the highlighted “Billing Date” link from the generated
list. The following page will be displayed, “Departmental Bill Summary”.
To view a detailed bill, click the “View Report” button. A detailed itemized bill will be generated for the
specified department. (example below)
“Individual Bills” per subscriber can also be generated. Click on “Individual Bills”, enter the subscriber
information and click “Search”, the subscriber is listed.
Click on the highlighted “Subscriber ID” link, a bill summary (as below) is displayed for that subscriber.
To see the detailed report, click the “View Report”. A detailed bill will be generated for this single
subscriber.
Recurring Charges, click the “Search” button to display all recurring charges for a department, or enter
information into the search field to narrow down the search. The screenshot below is searched by
department number and service number.
Service:
•
Services
 This feature allows the manager to review all service numbers assigned to the particular
department. This list shows the department name, subscriber name, the service
number and type of service for the subscriber, the location of this service, and whether
or not the subscriber and service are in-service or has been disconnected.
Services can be searched for several ways, enter no information in the search fields, enter information
in one search field, or enter information in multiple fields.
The example below displays a search on “Department number and Service type Voice”.
If the manager wants to see more information on the particular subscriber and service, click the
highlighted link, “Subscriber Name”, “Subscriber ID”, or “Service”, a detail page will be displayed. Once
the page is displayed, click on any one of the highlighted link “Click to view list” to see more information
about the service. (see below)