Topics:
 What is a Student Account?
 Payment Options
 Billing Process
 Avoiding Problems
 E-refunds
 1098-T
 Questions?
Included on Student Account?
Charges
Department
 Tuition & Fees
 Registrar’s Office
 Housing
 Housing & Residence Life
 Meal Plans
 One Card Office
 ID Charge
 One Card Office
 Parking Decals & Fines
 Parking Office
 Library Fines
 Library
 Mailbox Charge
 Post Office
 Insurance – must waive  Health & Wellness
 Books – optional
 UNCW Bookstore
Payment Options
 529 Plans – college savings account
 Third Party Sponsorship – contact Student




Accounts if your organization needs to be
invoiced
Financial Aid - loans, scholarships, and grants
Cashier’s Office – cash and check only
E-bill – online payments
TealPay – In-house Payment Plan
Authorized Users
 FERPA
 Students must setup authorized users
 Students can setup multiple authorized users
 Authorized User will receive email with username and
password information – Must Login!
 Look in Spam/Junk folder for initial authorized user email
 Authorized Users will receive the following notifications:
 E-bill uploads
 Monthly newsletters
E-Bill Highlights
E-bill is used for all student billing. Students and parents need
to login and get familiar with it!
o FREE payment option – use Electronic Checking account
 Enter routing and account number – not debit card
number
 If using a Credit Union please confirm routing and
account information before paying
o Credit Card with a 2.75% charge – MasterCard and VISA
o Payments immediately post to student account.
o E-bill relies on email!
o Students can signup for Text notification for bill uploads
E-bill
TealPay Tuition Payment Plans
***YOU MUST SIGN UP EACH SEMESTER***
Benefits:
 Interest-free
 Current term charges only
 Split balance into manageable monthly payments – use
current income or savings
 Reduce dependence on loans
 Enrollee will receive emails advising of payment increases –
we recommend Authorized Users enroll!
 Setup scheduled payments (optional)
Tealpay
5-Pay Plan
4-Pay Plan
3-Pay Plan
Opens
Enrollment
Cost
Down
Payment
July 7
$30.00
20%
Opens
Enrollment
Cost
Down
Payment
August 4
$40.00
25%
Opens
Enrollment
Cost
Down
Payment
August 25
$50.00
33%
Billing Process – Fall 2016
Registration
 Register at Orientation
 Charges listed in E-bill
 DUE August 25th
What do you need to do?
1. Pay in full
2. Setup a TealPay Payment Plan
3. Financial Aid Packaging Complete
Classes will be cancelled for non-payment on August 26th!!
Common Issues
 UNCW e-mail is the official
means of communication!!
 Monitor student account –
especially prior to registration
opening and before bill due
dates
 Students with balances are not
able to pre-register
 Refund Timing
 Drop vs. Withdrawal
E-refunds
 Setup your E-refund account today!!
 Refunds often due to: Excess Financial Aid,
overpayment, dropped class, etc.
 Refunds will be issued to a checking or savings
account only
 Only students can setup refund account
 Payments will not be initiated by Student Accounts
 If your bank account information changes you will
need to update your E-refund account
1098-T
 Provided in late January each year
 Please provide SS# (if you haven’t already)
 Provides a starting point for tax credit determination
 Provides amounts billed and scholarships and grants
posted to student account for calendar year
 Does not provide amounts paid (payment history is
available in E-bill)
 Students must consent to receive their 1098-T
statement online
 Authorized Users must be granted access by student