Course Form (revised 5/1/12)
(Instructions: http://www.umt.edu/facultysenate/documents/forms/courseform_instructionsX.aspx)
I. Summary of Proposed Changes
Dept / Program
Business
Prefix and Course # TASK 240
Technology/Administrative
Management
Course Title
Administrative Support for the Office
Please check one or more
 New course  Delete course
of the following:
Course Changes
 Course Title  Description  Learning Outcomes
 Prerequisites  Cross-listing  Other
 Credits
from ____2_____ to____3____
 Number / Level from _________ to________
 Repeatability
from _________ to________
Justification / explanation (required for ALL proposals) For new courses please provide rationale for why
the course is needed, how it fits with exiting curriculum and whether there are curricular adjustments.
The course has been under credited – it meets 3 hours a week and should be 3 credits, additionally the course
content is being expanded to include Web 2.0 and a new section on social media and marketing components
designated in the attached syllabus. These additional requirements and assessments justify an increase to 3
credits.
Has the Department gone through common course Review?
 Yes  No  In process
II. Syllabus/Assessment Information Required for new courses, learning outcome changes and
course change from U to UG.
Important: please spell out learning goals and learning outcomes clearly in the syllabus.
Learning Goals are a list of what students should know, understand, or be able to do at the end of
the course, including essential information and knowledge or skills relevant to the subject area.
Learning Outcomes are measures of performance or behavior that indicate, to the teacher and the
students, that students understand the material, and what criteria differentiates among different
levels of understanding. Attach syllabus at the end of the document.
III. Endorsement/Approvals
Complete the form and obtain signatures before submitting to Faculty Senate Office
Please type / print name Signature
Date
Requestor:
Cheryl Galipeau
Phone/ email :
7874
Program Chair(s)/Director:
Brian Larson
Dean(s):
Lynn Stocking
All other affected programs:
Medical Information Technology
Michelle Boller
Are other departments/programs affected by this
modification because of
(a) required courses incl. prerequisites or corequisites,
(b) perceived overlap in content areas
(c) cross-listing of coursework
Signatory Comments (required for disapproval):
Approve
 Yes  No
 Yes  No
 Yes  No
 Yes  No
 Yes  No
 Yes  No
Please obtain signature(s) from the
Chair/Director of any such department/ program
(above) before submission
IV: To Add a New Course Syllabus and assessment information is required (paste syllabus into
section V or attach). Course should have internal coherence and clear focus.
Common Course Numbering Review (Department Chair Must Initial):
YES
NO
Does an equivalent course exist elsewhere in the MUS? Check all relevant disciplines if
course is interdisciplinary. (http://www.mus.edu/Qtools/CCN/ccn_default.asp)
If YES: Do the proposed abbreviation, number, title and credits align with existing course(s)? Please indicate
equivalent course/campus. 
If NO: Course may be unique, but is subject to common course review. The course number may be changed
at the system level.
Short Title (max. 26 characters incl. spaces)
Exact entry to appear in the next catalog (Specify course abbreviation, level, number, title, credits,
repeatability (if applicable), frequency of offering, prerequisites, and a brief description.) 
Complete for UG courses (UG courses should be assigned a 400 number).
Describe graduate increment - see procedure 301.30
http://www.umt.edu/facultysenate/procedures/default.aspx
Complete for Co-convened courses
Companion course number, title, and description (include syllabus of companion course in section V)
See procedure 301.20 http://www.umt.edu/facultysenate/procedures/default.aspx
New fees and changes to existing fees are only approved once each biennium by the
Board of Regents. The coordination of fee submission is administered by
Administration and Finance. Fees may be requested only for courses meeting specific
conditions according to Policy 940.12.1 http://mus.edu/borpol/bor900/940-12-1.pdf .
Please indicate whether this course will be considered for a fee.
If YES, what is the proposed amount of the fee?
Justification:
V. Change an Existing Course
1. Current course information at it appears in catalog
(http://www.umt.edu/catalog) 
U 240 (BUS 240T) Administrative Support for the
Office 2 cr. Offered autumn. Prereq., CAPP 134 (CRT
108). Overview of the procedures and scope of the
administrative assistant’s role in today’s automated office,
including traditional and electronic communications,
operation of multi-media equipment, and managing office
technology.
NO
2. Full and exact entry (as proposed) 
U 240 (BUS 240T) Administrative
Support for the Office 2 cr. Offered
autumn. Prereq., CAPP 154 (CRT 108).
Overview of the procedures and scope of the
administrative assistant’s role in today’s
automated office, including traditional and
electronic communications, social media
platform, content, and strategy, and managing
office technology.
3. If cross-listed course: secondary program & course
N/A
number
4. Is this a course with MUS Common Course Numbering?
http://www.mus.edu/Qtools/CCN/ccn_default.asp
If yes, please explain below whether the change will eliminate the common course status.
This change will not eliminate the common course status.
YES
YES NO
X
5. If co-convened course: companion course number, title, and description
(include syllabus of companion course in section V) See procedure 301.20
http://www.umt.edu/facultysenate/procedures/default.aspx
6. Graduate increment if level of course is changed to UG.
Reference procedure 301.30:
http://www.umt.edu/facultysenate/procedures/default.aspx
Have you reviewed the graduate
increment guidelines? Please check (X)
space provided.
(syllabus must be attached)
7. Other programs affected by the change
Medical Information Technology
8. Is there a fee associated with the course?
$5.00
VI Department Summary (Required if several forms are submitted) In a separate document list course
number, title, and proposed change for all proposals.
VII Copies and Electronic Submission. After approval, submit original, one copy, summary of
proposals and electronic file to the Faculty Senate Office, UH 221, camie.foos@mso.umt.edu.
MISSOULA COLLEGE - THE UNIVERSITY OF MONTANA
BUSINESS TECHNOLOGY DEPARTMENT
COURSE SYLLABUS
COURSE NUMBER AND TITLE: TASK240 Administrative Support for the Automated Office
DATE REVISED: Fall 2012
SEMESTER CREDITS: 2 (3)
CONTACT HOURS PER SEMESTER: 60
PREREQUISITES: Basic computer knowledge
FACULTY: Niki Robinson
E-MAIL: niki.robinson@mso.umt.edu
PHONE: 243-7802
OFFICE LOCATION: AD14C
OFFICE HOURS: As posted on office door or by appointment
COURSE DESCRIPTION: Overview of the procedures and scope of the administrative assistant’s role in
today’s automated office, including traditional and electronic communications, social media platform,
content, and strategy, and managing office technology.
STUDENT PERFORMANCE OUTCOMES:
Upon completion of this course, the student will be able to:
1.
Explain how business has changed and understand the impact of technology on business
organizations.
2.
Explain the changing role of administrative support staff in today’s office.
3.
Identify and operate major types of input media and devices.
4.
Identify equipment resources and procedures used to prepare data for input in the
electronic office.
5.
Operate information processing devices such as copiers, FAX machines, scanners, and
shredders.
6.
Use traditional and electronic distribution and communication systems.
7.
Prepare and organize meetings, conferences and travel accommodations.
8.
Utilize telephone techniques for incoming and outgoing calls, voice messaging and
teleconferencing.
9.
Identify ways to manage time, workstations, and issues related to health and safety.
10.
Perform office procedures such as banking, supplies control, mail management, and
reception.
11.
Review and present Time’s Top 50 Websites for integration of social media,
communications, and marketing strategies.
12.
Develop a framework of social media platforms, including community, commerce,
publishing, and entertainment.
13.
Be proficient using Web 2.0, Facebook, Twitter, texting, interactive blogs, LinkedIn,
YouTube videos, and online discussion forums.
14.
Explain the Infrastructure of Social Media including the Value Chain, channels/hosts,
supporting software, services, and devices.
15.
Use social networking for enabling teamwork and enhancing collaboration in a variety of
ways.
STUDENT PERFORMANCE ASSESSMENT METHODS AND GRADING PROCEDURES:
Total points earned divided by total points possible will represent the percentage grade.
Grading Scale:
A = 90 - 100
B = 80 - 89
C = 70 - 79
D = 60 - 69
Test I
Test 2
Presentations
Final Presentation
Class Projects
50 pts
50 pts
50 pts
50 pts
150 pts
ATTENDANCE POLICY: It is expected that students will attend regularly. Points awarded for
in-class or group activities cannot be made up. Assignments must be submitted to the instructor
by the stated time and due date. Late assignments will be dropped one letter grade. Make-up
tests are not offered unless prior arrangements are made with the instructor.
REQUIRED TEXT: Procedures for the Office Professional, (6th or 7th Edition) by Fulton-Calkins
and Hanks, South-Western Educational Publishing, 2000.
SUGGESTED REFERENCE MATERIAL: Gregg Reference Manual
COURSE OUTLINE:
I.
The Electronic Office (2 weeks)
A. Technology
B. Qualities and skills
C. Managing stress and time
D. Professional growth
E. Working ethically
F. Workplace teams, customer focus
F. Career opportunities
G. The future
II
Telecommunications (1 week)
A. Telephone etiquette and techniques
B. Telephone logs and visitor records
C. Multi-line phone systems
D. Voice messaging
E. FAX machines
F. Multi-function printer/copier/scanner/FAX
G. Cell phones, paging devices
H. Smart phone, PDAs, texting
III
Reception (1 week)
A. Appointment making, canceling, rescheduling
B. Manual and electronic calendaring
C. Managing the office environment
D. Office safety
E. Security systems
TEST I
IV
Mail and Records Management (1 week)
A. Incoming mail
B. Outgoing mail
C. Shipping services
D. Electronic mail
E. Postage meters
F. Document processing, storage and retrieval
G. Paper recycling
H. Document shredding
Presentation I – top 50 websites (2 weeks)
Organizing Business Meetings (2 weeks)
A. Planning and scheduling
B. Taking, preparing, and distributing minutes of a meeting
C. Scheduling conferences and conventions
D. Going green with meetings
VI
Using the Internet to make Travel arrangements (2 weeks)
A. Transportation and hotel reservations
B. Agendas and itineraries
C. Teleconferencing
D. Impact on Environment
E. Carbon Credits
TEST II
VI.
Multi-media Information Processing (1 week)
A. Computers/Laptops/Palmtops
B. Printers
C. Copiers
D. Scanners
E. Binding machines
F. Smart boards
G. Computer and projector
H. Overhead projectors
I. Digital camera
J. Mobile computer/projector cart
K. Remote mouse
L. Wireless Technology
VII.
Social Media and Marketing (3 weeks)
A. social media platforms
1. community
2. commerce
3. publishing
4. entertainment
B. social media vehicles
1. Web 2.0
2. Facebook
3. Twitter
4. interactive blogs
5. LinkedIn
6. YouTube videos
7. online discussion forums.
C. Infrastructure of Social Media
1. Value Chain
2. channels/host
3. supporting software, services, and devices.
D. Use social networking for enabling teamwork and enhancing
a variety of ways.
Final Presentation
collaboration in