Course Form (revised 8-2009)
I. Summary of Proposed Changes
Dept / Program
Applied Computing and Electronics /
Prefix and Course #
Computer Technology
Course Title
IP Telephony
Short Title (max. 26 characters incl. spaces)
IP Telephony
Summarize the change(s) proposed
New Course Addition
II. Endorsement/Approvals
Complete the form and obtain signatures before submitting to Faculty Senate Office
Please type / print name Signature
Requestor:
Penny Jakes
Phone/ email :
243-7804 /
penny.jakes@umontana.edu
Program Chair/Director:
Tom Gallagher
Other affected programs
CRT 253
Date
Dean:
Barry Good
III: To Add a New Course Syllabus and assessment information is required (paste syllabus into
section V or attach). Course should have internal coherence and clear focus.
NO
Common Course Numbering Review: Does an equivalent course exist elsewhere YES
x
in the MUS? Do the proposed abbreviation, number, title and credits align with
existing course(s)? Please indicate equivalent course/campus 
http://msudw.msu.montana.edu:9030/wfez/owa/musxfer.p_CCN_MAIN
These courses are still under review with the state FLOCs.
Exact entry to appear in the next catalog (Specify course abbreviation, level, number, title, credits,
repeatability (if applicable), frequency of offering, prerequisites, and a brief description.) 
U 253 IP Telephony 3 cr. Pre-requisite/co-requisite CRT 152. Provides an introduction to converged voice
and data networks as well as challenges faced by the various technologies. Presents solutions and
implementation considerations for signaling, quality of service, security, call control, dial plans, gateway
protocols, messaging, congestion, and connecting to a PSTN network.
Justification: How does the course fit with the existing curriculum? Why is it needed?
IP Telephony is currently offered as a Special Topics course by the Department of Applied Computing &
Electronics. It has become a requirement for the Computer Technology Program under the Network
Management option and we seek permission to add it to the catalog as a permanent offering.
Are there curricular adjustments to accommodate teaching this course?
Complete for UG courses. (UG courses should be assigned a 400 number).
Describe graduate increment (Reference guidelines: http://www.umt.edu/facultysenate/Grad/UG.htm)
Fees may be requested only for courses meeting specific conditions determined by the
Board of Regents. Please indicate whether this course will be considered for a fee.
If YES, what is the proposed amount of the fee?
Justification:
IV. To Delete or Change an Existing Course – check X all that apply
Deletion
Title
Course Number Change
From:
Level U, UG, G
YES
From:
NO
To:
Description Change
Change in Credits
From:
To:
Prerequisites
1. Current course information at it appears in catalog
(http://www.umt.edu/catalog) 
To:
Repeatability
Cross Listing
(primary program
initiates form)
Is there a fee associated with the course?
2. Full and exact entry (as proposed) 
3. If cross-listed course: secondary program & course
number
4. Is this a course with MUS Common Course Numbering? If yes, then will this change eliminate the
course’s common course status? Please explain below.
5. Graduate increment if level of course is changed to
UG. Reference guidelines at:
http://www.umt.edu/facultysenate/Grad/UG.htm
(syllabus required in section V)
Have you reviewed the graduate increment
guidelines? Please check (X) space provided.
6. Other programs affected by the change
7. Justification for proposed change
V. Syllabus/Assessment Information
Required for new courses and course change from U to UG. Paste syllabus in field below or attach and send
digital copy with form.
The University Of Montana
College Of Technology
Department of Applied Computing and Electronics
Course Syllabus
CRT 253 IP Telephony
Credits: 3
Faculty Contact:
Penny Jakes, M.Ed.
penny.jakes@umontana.edu
243-7804
Date of Last Syllabus Update: Autumn 2009
Course Pre/Co-requisite:
CRT152
Course Description:
Provides an introduction to converged voice and data networks as well as challenges faced by the various
technologies. Presents solutions and implementation considerations for signaling, quality of service, security,
call control, dial plans, gateway protocols, messaging, congestion, and connecting to a PSTN network.
Course Overview:
Recognizes the increased importance placed on IT professionals who are responsible for integrating voice
technology into underlying network architectures. Students create a telephony solution that is transparent,
scalable, and manageable. Course is a robust set of skills in implementing, operating, configuring, and
troubleshooting a converged IP network. Focus is on Quality of Service delivery with security practices for
emerging technologies.
Course Objectives:
At completion of course, students will be able to:
1. Analyze existing phone and video conferencing systems for IP capabilities
2. Design internetworks using PoE switches to create VLANs and peer groups
3. Select VoIP and video equipment features that ensures quality of service
4. Calculate needed bandwidth with appropriate algorithm using number of trunks and grade of
service
as implementation criteria
5. Connect routers to phone lines and digital circuits for video capabilities
6. Configure H.232, MGCP, and SIP
7. Implement security policies and queuing for traffic priority
Required Materials:
No textbook is required; course is implemented using independent research to keep it current.
Assessment Procedures:
Assignments will be graded on a point system; total points possible will be announced at the start of each
project. Quizzes and tests will also be on a point system. Total points earned will be divided by total points
possible to get a percentage with grade conversion as follows:
90 - 100
80 - 89
70 - 79
60 - 69
A
B
C
D
Generally, no work will be accepted after due date unless arrangements are made prior to the due date. Any
late work accepted at the discretion of the instructor will receive a reduction in “points possible” as
determined by instructor. Lab activities, group work, and pop quizzes will be done on scheduled day only--no
opportunity for makeup.
FINAL: 25% unit tests
25% pop-quizzes, labs, lab tests, research, presentations, podcasts
25% final
25% case study/design project
Topic Outline:
I.
Introduction to Telephony
A.
Traditional Phone Basics
B.
Standards
C. Protocols
D. Signaling
E.
Devices/Components
F.
Call Setup/control
G.
Digital vs. Analog Connections
H.
Multiplexing
I.
Packet Telephony vs. circuit-switched
II.
Digital Encoding
A. Segmenting
B. Bandwidth
C. Trunks
D. Grade of service
E. Evaluate IP Providers
F. Packet Loss, Delay, Jitter
G. Gateways
H. Encapsulating voice in IP Packets
I.
VoIP Protocols and OSI Model
J. Compression
K.
Tunneling
III.
Planning for VoIP and Video
A. Existing phone systems
B. Replacing PBX Trunks
C. Connecting Router to Phone Line
D. Connecting Router to Digital Circuit
E. VoIP in the Home
F. Installation
G. Setting up Service
IV.
CallManager
A. Replace old switches
V.
VI.
B. Configuration of CME
C. IP Phone setup/features
D. In-line power; PoE
E. Codecs
F. VLANs
G. Dial Plans
H. ePhone configuration
I.
Softphone
Signaling and Call Control
A. H.323
B. MGCP
C. SIP
D. Quality of service
E. Congestion Management
F. Priority Queuing
G. Classification/marking
H. Policing and shaping
I.
Link efficiency
Security
A. Trust boundaries
B. Convergence
C. Compression
D. Encryption
E. Video/video conferencing
F. Cellular
G. Wireless
VI Department Summary (Required if several forms are submitted) In a separate document list course
number, title, and proposed change for all proposals.
VII Copies and Electronic Submission. After approval, submit original, one copy, summary of
proposals and electronic file to the Faculty Senate Office, UH 221, camie.foos@mso.umt.edu.