Taft College OPEID: 00130900
Career & Technical Education (CTE) Certificate Programs: Gainful Employment Disclosure
Program Name: Management
Certificate Options:
 Management – Certificate of Achievement
To earn the Certificate of Achievement in Management, students must successfully complete all course requirements
with a minimum grade of “C” in each course with an overall GPA of 2.0.
Required Units: 18 -20 Units
Example of Courses
Intro to Business Team Building
Values & Ethics
Principles of Supervision Business Communication Conflict Resolution

Human Resources
Decision Making
Management – Customer Service Certificate
The purpose of the program is to prepare and remind professionals in the workplace of unique attitudes, characteristics,
and skills needed to address customer needs and meet/or exceed customer expectations. The course content in this
program is applicable to customer service in places of employment and businesses in the private and public sector
including government, non-profit agencies, educational institutions, and essentially any entity that serves the public.
Required Units: 5 Units
Example of Courses
Values & Ethics
Conflict Resolution
Time Management
Team Building
Customer Service Attitude
Attitude
Organizational Change
Program CIP: 52.0204, Management
Occupational Outlook
Example of Employment Fields***
Other Occupational Choices***
Standard Occupational Classification (SOC) Code
41-1011.00
43-3071.00
43-4051.00
11-1021.00
Employment Field
Front-line Supervisors of Sales Workers
Tellers
Customer Service Representatives
General and Operations Managers
Team Lead
Program Supervisor
Office Manager
Team/Project Lead
Director
Salary Range (Per Hour)
Production & Operating Supervisors
Low
Medium
California
$19.87
$26.60
Kern County
$20.43
$28.34
High
$35.57
$42.24
Avg Annual Opening
820
17
Customer Service Representative
Low
California
$13.80
Kern County
$11.02
Medium
$17.47
$15.54
High
$22.44
$20.96
Avg Annual Opening
9800
92
Medium
$19.16
$17.01
High
$24.17
$22.39
Avg Annual Opening
4,590
90
Retail Supervisor
California
Kern County
Low
$15.29
$13.04
Source: CA Employment Development Dept – Labor Market Information, 2012
*** Additional training or education may be required in some career fields.
External Sources and Links for further Occupational Profile Information:
O*Net:
Coordinator
Taft College OPEID: 00130900
Career & Technical Education (CTE) Certificate Programs: Gainful Employment Disclosure
-­‐
http://www.onetonline.org/link/summary/41-1011.00 (Front-line Supervisors of Sales Workers)
-­‐
http://www.onetonline.org/link/summary/43-3071.00 (Tellers)
-­‐
http://www.onetonline.org/link/summary/43-4051.00 (Customer Service Representatives)
-­‐
http://www.onetonline.org/link/summary/11-1021.00 (General and Operations Managers)
California Labor Market:
-­‐
www.labormarketinfo.edd.ca.gov
Program Length:
Management: Certificate of Achievement:
Students taking at least 10 units each semester of the required courses can expect to complete the certificate program within 12
months or one year.
Management: Customer Service Certificate
Students can expect to complete the program within 3 to 6 months.
Program Costs (Estimated costs and are subject to change)
 Management: Certificate of Achievement Tuition:
20 Units X $46 Per Unit = $920
Books & Supplies: $1044 (The cost is an estimated average and is subject to change)

Management: Customer Service Certificate Tuition:
5 Units X $46 Per Unit = $230
Books & Supplies: $261 (The cost is an estimated average and is subject to change)
Student ID:
$30
Potential Debt (Incurred at the completion of the program)
N/A: The West Kern Community College District (Taft College) does not participate in any Title IV Federal Student Loan
Programs.
On-Time Completion Rate: N/A
Job Placement Rate: Data information reported by the state
Taft College Link to Student Service Information and Support
(Catalog, Financial Aid, Counseling, Admissions & Records, Class Schedules, Registration, etc)
http://www.taftcollege.edu/student_services/student_services_and_records.shtml
If you:
• Enjoy solving problems.
• Are interested in business operations
• Enjoy helping people
• Are interested in obtaining a management and/or leadership role some day
…then consider a career in the Management field.
Program Contact
Dr. David Layne, Associate Professor, Business
661-763-7931 DLayne@taftcollege.edu
N/A: Indicates any of the two possible explanations: 1) the program is new and/or recently revised, 2) the low number of completers (<10)
2