UW-L Counseling &
Testing Center Annual
Report 2014-15
20142015
Annual Report
Submitted by: Gretchen Reinders, PhD, Director
UW-L Counseling & Testing Center Annual Report 2014-15
UW-L Counseling & Testing
Center Annual Report 2014-15
ANNUAL REPORT
Table of Contents
Mission Statement, Philosophy, Statement on Inclusive Excellence
page 2
Accreditation
page 3
Notes of acknowledgement
page 4
Staff
page 6
Statement regarding statistics
page 7
Narrative report
Direct and Indirect Services
page 8
Outcome Data
page 9
Adjunctive Services
page 10
Outreach Programming
page 11
Testing
page 11
Psychological Testing
page 12
Service
page 12
Teaching Contributions
page 13
Professional Development
page 13
Supervision and Training
page 13
Diversity and Inclusive Excellence Efforts
page 13
Opportunities and Challenges for 2015-16
page 14
Appendices
page 16
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UW-L Counseling & Testing Center Annual Report 2014-15
Counseling and Testing Mission Statement
Our mission is to promote students’ emotional, academic, social, and cultural growth through
counseling, crisis intervention, and outreach within an atmosphere of confidentiality and inclusivity.
To meet the needs of UW-L and the region, we provide comprehensive testing services that
adhere to nationally recognized standards.
Philosophy
The Counseling & Testing Center (CTC) provides client-centered mental health and academic skills
services to our UW-L campus community. Services provided to students include individual and
relationship counseling, group counseling, crisis counseling, consultation, workshops, various
assessments, and academic skills counseling. Services provided to the faculty and staff include
consultation, service through joint committee membership, and outreach. Both the campus and
larger regional community benefit from a wide variety of testing services provided through our
test center.
The philosophy of the CTC is derived from a strengths-based, student-centered, and
developmental approach. Our clinicians promote growth by assisting clients in identifying their
personal strengths and resources, as well as the resources that are available in their support
network in the greater campus and surrounding community. Clinicians also focus on enhancing the
client’s ability to make decisions and developing their ability to resolve difficulties in their lives.
The CTC staff work with individuals with adjustment and development-related concerns as well as
more significant mental health/psychological disorders.
The CTC is team-oriented, and collaboration is a foundation of our service provision. The CTC has
an ongoing commitment to recognizing and valuing the needs of a diverse population within a
university setting. Cases are assigned with the client in mind, considering client needs and
preferences, staff expertise, and availability of clinicians. We encourage a generalist model for
counselors, in which a wide range of theoretical perspectives and techniques are considered to
best meet client needs. We also strive to support staff in developing specific areas of interest
and expertise.
Statement on Inclusive Excellence
At the University of Wisconsin-La Crosse, diversity and inclusion are integral to the achievement of
excellence. As part of the university’s implementation of Inclusive Excellence, the Counseling and
Testing Center is committed to:
Forging thoughtful relationships with groups of students who are traditionally underserved by
mental health services. To this end, we will:


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Develop connections with diverse student groups through collaboration, trainings, and
outreach presentations with student organizations and campus offices.
Initiate alternative and culturally congruent ways of providing counseling services to
diverse students who may not traditionally seek out office-based therapy services.
UW-L Counseling & Testing Center Annual Report 2014-15
Making our office-based services as comfortable and inclusive as possible, so that all students feel
our services fit their needs. To achieve this, we will:



Increase group therapy services for diverse student groups.
Examine and modify student paperwork to ensure that they are inclusive.
Survey students regarding their experiences and incorporate feedback that improves the
experience of seeking services for diverse groups of students.
Using our existing knowledge and expertise to benefit the cultural competence of the campus
community. Among other actions, we will:


Collaborate with other departments/offices and offer outreach programs focused on
increasing awareness and knowledge about diversity issues.
Participate in campus-wide committees and groups that foster Inclusive Excellence.
Continuing growth and development of our own cultural competence: personally, professionally,
and as a staff. For this purpose we will:


Continue to focus on developing and maintaining multicultural competence via staff inservices/training on diversity issues and clinical staff training on topics of diversity.
Maintain a consistent focus on developing multicultural competence for clinicians-in-training
(i.e., interns, postdoctoral residents).
Accreditation
Since 1979 the International Association of Counseling Services, Inc. (IACS) has accredited the
University of Wisconsin–La Crosse Counseling & Testing Center. Accreditation by IACS certifies
that the CTC meets or exceeds certain criteria and standards that are applied exclusively to
college and university counseling centers. The CTC is the only UWS Counseling Center that is
accredited by IACS. A complete re-evaluation is done on each accredited site every four years.
CTC completed its IACS re-evaluation in the spring of 2011 and was fully re-accredited. Our
next re-evaluation is scheduled for 2015, with a re-accreditation site visit planned for spring of
2016. In addition to regular re-evaluations, the CTC completes and submits an annual report on
our services and staffing for approval by IACS during the spring of every year. The 2014-2015
annual report is currently underway.
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UW-L Counseling & Testing Center Annual Report 2014-15
Notes of acknowledgement
The 2014-2015 academic year was the first full academic year with this writer in the Director
role, and was a year with some continuing changes and transitions. Jenny King, front office
coordinator, resigned from the CTC in January of 2014. Ms. King had been an integral part of
our team, offering initial contact for everyone who walked in to our doors or called our Center.
She represented the CTC with kindness, professionalism, enthusiasm, and genuine care for students’
well-being. We wish her well. We had big shoes to fill with Ms. King leaving, and we are
incredibly grateful to have been able to hire Ms. Christal Johansen. Ms. Johansen came to us as a
UW-L alumna with many years of experience in a medical office setting. She moved into her role
here the second week of the spring semester and did so seamlessly! Ms. Johansen has been a
welcome addition to our team and brings to the front desk a wealth of experience, high energy,
organization, and humor.
Randy Kahn, LPC, joined our clinical staff as a Counselor. Mr Kahn had been a contract clinician in
previous years and thus was able to hit the ground running as the fall semester started. Mr. Kahn
brings diverse experiences and strong generalist skills, as well as specialized skills in treating
AODA issues, trauma, and Veteran-specific concerns. His mindfulness skills workshop is a welcome
and needed addition to our group offerings.
Due to circumstances beyond our control we continued to have a Counselor position unfilled, and
as such, our core staff and contract staff worked together to meet the needs of our campus
community. Namely, Dr. Beth Mullen-Houser continued to provide group counseling services to help
students with anxiety and disordered eating concerns. Dr. Ryan McKelley continued to offer a
men’s therapy group. Dr. Marc Kayson provided clinical services to students at the Student Health
Center two afternoons per week. Without their clinical expertise and assistance, the CTC would
not have been able to meet the service demands, and for that we are quite grateful!
Other transitions this past year have added strength and positivity to our team. Dr. Crys
Champion, Counselor, became licensed as a psychologist in the state of Wisconsin (LP). We are
excited and proud to continue to have our core clinical staff licensed as clinicians. Drs. Nikki
Cassidy and Sarah Dahl served in a one-year postdoctoral residency, working to satisfy their
requirements for licensure as psychologists. Ms. Kelly Ehleiter engaged in a one-year training
practicum/internship for her pre-master’s clinical requirements. Ms. Ehleiter was our first intern to
come to us from the Viterbo training program. All three of our clinicians-in-training were excellent
additions to our clinical staff.
I extend gratitude for Mr. Criss Gilbert’s expertise and management of the Testing Center and
Office Management at the CTC. He continues to build our relationship with vendors and add tests
that meet the needs not only of students but also community members of La Crosse and
surrounding areas. Even with a new Prometric Center opening up in La Crosse, the Testing Center
was able to maintain a steady stream of business and very little changes were seen in terms of
volume and finances this year.
In keeping with the national college counseling trend, the demands for clinical services continue to
grow, as does the need for outreach, academic skills, and preventative services. The Counseling
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UW-L Counseling & Testing Center Annual Report 2014-15
and Testing Center would not be able to meet these demands for services if it were not for the
dedicated CTC staff and the hard work of community clinicians who contract with us regularly to
help us meet the student needs. On behalf of the students at the University of Wisconsin – La
Crosse, the campus faculty, staff, and administrators, and the greater La Crosse community, I
would like to express my appreciation to all the Counseling and Testing Center staff members who
helped make 2014-2015 a very successful year. Their hard work, talent, collaborative
teamwork, and genuine concern for students help to improve the quality of students’ lives, the
climate of this great campus, and ensure that students experience academic success and personal
growth.
Although there still exists a marked and pervasive stigma regarding mental health, students are
more inclined to seek services and refer friends in need of help. Today’s college student is more
likely to have had previous counseling experience and many come to campus with current
psychotropic medication prescriptions. Furthermore, as we continue to see and hear about mental
health issues and campus crises in the news, the demand for outreaches from the campus and local
community increases. This indirect service is becoming an integral part of the services we deliver.
While it can create a greater stress on our resources, we are both professionally and ethically
obligated and happy to provide this service.
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UW-L Counseling & Testing Center Annual Report 2014-15
Staff
Gretchen Reinders, PhD, LP; Director
Francie Biesanz, MA, LPC; Senior Counselor/Outreach Coordinator
Crys Champion, PhD; Counselor
Randy Kahn, LPC; Counselor
Kristen Marin, PhD, LP; Associate Psychologist/Training Coordinator
Liz Stine, MS, LPC; Associate Counselor
Criss Gilbert, MS; Testing Coordinator, Office Manager
Charlene Holler, M.Ed; Academic Skills Specialist
Christal Johansen; Front Office Coordinator
Jenny King, MASL; Front Office Coordinator
Jonathan Skubis; Test Center Administrator
Marc Kayson, PhD – contractual clinical staff
Jon Marin, PhD – contractual supervisory staff
Ryan McKelley, PhD – contractual clinical staff
Beth Mullen-Houser, PhD – contractual clinical staff
Post Doctoral Fellows
Nikki Cassidy, PsyD
Sarah Dahl, PhD
Counseling Intern
Kelly Ehleiter
Student Worker
Walker Kinziger
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UW-L Counseling & Testing Center Annual Report 2014-15
Statement regarding statistics
Efforts have been taken to provide the most valid representation of services offered by the
Counseling and Testing Center. We have several ways of collecting data on the clients we see
and the services we provide. These methods include Point and Click (PnC; our electronic recordkeeping system, which pulls demographic information from PeopleSoft, the school records and
registration electronic system), CelestHealth/Behavioral Health Monitor (BHM 20), which is our
outcomes assessment program, the Learning Outcomes and Client Satisfaction Survey (LOS;
administered at the end of each semester) and our Client Information Form (CIF). Each method
has merit and value; however, each of these programs/assessments measure services differently.
Aggregate data from the Learning Outcomes and Client Satisfaction Survey and the CIF is shared
with participating UW system schools and is contributed to a larger scale study that examines the
impact of UW counseling services on its students and campuses. As with most statistics, those
presented within this report should be interpreted with some caution. They are provided to
communicate the spirit of services and outcomes, as well as to give the reader a general picture
of our client population.
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UW-L Counseling & Testing Center Annual Report 2014-15
Direct & Indirect Services
The primary goal of the CTC is the provision of direct counseling services to UW-L students. Direct
service includes clinical assessments, counseling (individual, group, and occasional couples and
family), psychological testing, consultations, crisis intervention, and academic skills counseling.
Indirect services include light therapy visits and relaxation room visits. The table below summarizes
in number the varied and comprehensive outpatient services that we conduct as a Center, and
utilization from 5/19/14-5/15/15.
Service
% of total
appointments
# of unique Clients
(N = 1162)
Individual Therapy Session
42%
562
Intake and Returning Intake Session
12%
601
Triage
12.5%
630
Urgent Care
3.3%
138
Academic Skills Intake
2.7%
135
Academic Skills Visit
2.7%
71
Assessment/Psychological Testing
2%
31/7
Consultation
2%
87
Relaxation Room Visit
18.3%
362
Light Therapy Visit
*
*
Couples Intake and Session
0.1%
5
Group Therapy Screening Visit
2%
104
Group Therapy Visits
**Unable to assess
**Unable to assess
* Note that we began offering portable light therapy devices for student loan. The few students who utilize this service
did so by checking out devices and returning them to the CTC. ** Because of the way PnC tracks service utilization, those
clients who participated in group therapy only may not be included in the above figures.
From 5/19/2014 – 5/15/2015, approximately 900 students received direct services. All of our
reported figures related to direct service are lower than last year’s numbers primarily due to
being one clinician short of fully staffed. The CTC conducted 4,199 direct service appointment this
academic year which includes but is not limited to the following appointments: 138 academic
skills intakes, 138 academic skills visits, 98 assessment/psychological testing visits, 96 consultation
visits, 171 urgent care visits, 643 triage visits, 616 counseling intake visits, 112 individual group
therapy screenings, and 2,179 individual therapy visits. Ninety-six percent of counseling
appointments were delivered at CTC’s main office in Centennial Hall and 4% were delivered at
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UW-L Counseling & Testing Center Annual Report 2014-15
our satellite office in the SHC (note that the SHC had less mental health hours available to
students than in previous years). Average number of one-on-one individual therapy sessions
(excluding group therapy) was 4, before therapy terminated or the client discontinued services.
In general, the average profile of a student-client who receives services identifies as female,
White, single, and 20 years of age. The client information form (CIF) provides the opportunity for
clients to endorse gender identities other than female and male, as well as varied sexual
orientations. Our electronic medical recordkeeping system, Point and Click (PnC) does not allow
for this reporting. However, the CTC gathered self-reported data as well as that entered in
through university registration. Please see Appendix A for more comprehensive demographic
information.
In addition to continuing to offer triage assessments within 1-5 days of a student’s initial contact,
the CTC offered 29 group counseling options this academic year (14 in the fall, 15 in the spring,
with a number of groups being offered both semesters). Group membership and attendance
fluctuated greatly from semester to semester and among group offerings. Twenty-three of the 29
offered groups ran, with membership varying from two members to 10. See Appendix B for
images of the advertisements. The groups offered included: a transition to college workshop, a
Men’s Group, Grief & Loss, Mindfulness, ACT on Anxiety, Breaking Free from Anxiety and
Depression, Freedom from Disordered Eating, Understanding Self and Others process groups,
Multicultural Talking Circle, Living social (for social anxiety), and a Women’s Empowerment Group
(trauma focused work). In addition to group counseling options, our Academic Skills Specialist,
Charlene Holler, offered a variety of skills-based workshops on topics such as test preparation,
time management and overcoming procrastination.
Students are asked to identify their presenting concerns, on the CIF, into broad categories. After
the intake session, the counseling staff categorizes the concerns more precisely. Again, efforts
were made this year to use the CIF to summarize the data, and these are presented in more
detail in Appendix C. The most commonly reported presenting concerns included stress, anxiety,
depression, problems in school, low self-esteem, attention problems, sleep, relationship concerns,
choice of major/career, and disordered eating.
Outcome Data
Learning Outcome and Client Satisfaction data is solicited from every student who receives
counseling or academic skills services at CTC. UW-L participates in a UW system wide initiative
to assess learning outcomes and client satisfaction in a standardized fashion. The survey (LOS) is
comprised of three subscales: Intrapersonal Learning Outcomes, Academic Outcomes, and Client
Satisfaction. This is the fourth year that UW-L has participated in this study and results continue
to be impressive and promising.
In the Fall of 2014 and Spring of 2015, clients were sent an email with an invitation to access the
learning outcomes survey at a protected website. Data is collected, analyzed and summarized
into both a UWS report and a school specific report. These reports are completed and shared
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UW-L Counseling & Testing Center Annual Report 2014-15
with each participating university’s Director in early July every year. Therefore, future iterations
of annual reports will include summary data from the previous year.
In lieu of having this overall summative data, we are able to gather basic data for those who
engaged in at least two therapeutic visits with a clinician, using client self-reported symptom
distress scales via the BHM. The table below summarizes 383 individual client-reported data from
time of intake to most recent BHM scores. Note that the totals are greater than 383 because some
of the clients who indicated improvement from intake to last session reported such improvement
that their scores are labeled as not only “improved” but as “recovered.” Also important to note is
that this data includes those clients who may have dropped out of therapy before fully engaging
in the process.
BHM Outcomes by Scale
Recovered
22
32
86
70
189
195
127
108
Global Mental
Health
Improved
Unchanged
40
27
71
97
181
101
Well-being Scale Anxiety Symtpom
Scale
185
92
Depression
Symptom Scale
Deteriorated
23
42
32
104
65
145
49
Suicide Monitoring
Scale
92
Life Functioning
Scale
Adjunctive Services
The Relaxation Room has increased in visibility and use every year. This is an indirect service
available to any registered UW-L student, whether a client at CTC or not. The room offers
leather recliners with massage/heat pads, noise cancelling head phones, as well as computer
based relaxation programs, music, and biofeedback programs. During the 2014-2015 academic
year, 362 unique students used the relaxation room for a total of 941 visits.
We continue to be fortunate enough to have psychiatric services available at UW-L through
Student Health Services (SHC) with Dr. Tom Trannel. Psychiatric services are funded by student
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UW-L Counseling & Testing Center Annual Report 2014-15
segregated fees as well as money received from Western Technical College (WTC). Currently, the
psychiatric services are available to UW-L students and WTC students but are reserved for those
students with serious and/or complex psychiatric needs. The CTC staff engaged in a monthly case
consultation with Dr. Trannel this academic year. Please see Dr. Allen’s annual report on the SHC
services for psychiatric-related data.
Outreach Programming
The outreach activities are the most diverse programming function of the CTC. The outreach goal
is the delivery of preventive, consultative, educational, and developmental programs to the UW-L
campus’ students, staff, faculty, parents, as well as various civic, health, and educational institutions
in La Crosse and surrounding areas. The formats range from classroom presentations, speaking at
conferences, media interviews, workshops, and educational brochures. Over the 2014-2015
academic year, 93 outreach programs were conducted serving over 2000 students, staff, faculty,
and community members. Appendix D details the outreaches from this past year.
One type of outreach and one of the most important direct roles of a university counseling center
is to take a leadership role in response to traumatic events on campus. The CTC staff continues to
work diligently to help our students and community respond to these crises. The 2014-2015
academic year was a difficult one due to several tragic events. During the past year, CTC staff
provided campus crisis intervention and outreach to students and staff following student deaths, as
well as provide guidance and consultation to other campus offices/departments in response to
high incidences of suicidal ideation and other relevant situations relating to students of concern.
Testing Services
The testing program is a national, regional and campus site for the administration, scoring,
interpreting, and dispersal of many tests and several psychological inventories. The testing
program offers a number of high stakes exam programs for admission, certification & licensure
from over a dozen test providers, including ETS, ACT, Pearson/VUE, Castle World Wide,
Kryterion, PAN, Miller Analogy, CLEP, DSST, Comira, PSI/LaserGrade, Prov, and the University of
Wisconsin Center for Placement Testing.
While a few testing programs remain in paper and pencil format (ACT, SAT, LSAT, UW Placement
exams) most exam programs are now delivered via computer in two testing labs housed in
Centennial Hall. The testing program serves the UW-L community and the greater La Crosse area.
During the 2014-2015 academic year (data current through 5/31/15), 6,181 exams were
administered. This includes a total thus far of 2217 UW System placement tests, as well as 906
other paper and pencil tests. The remaining 3,058 were computer based tests. CTC testing staff
has noticed an annual increase in tests administered at our Center. While the demand for certain
tests increased, others decreased as testing waxes and wanes with the economic and job climates.
The opening of a corporate owned Prometric Test Center in downtown La Crosse had only a slight
impact on the activities of the testing center. Likewise, the opening of a Pearson/VUE test center at
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UW-L Counseling & Testing Center Annual Report 2014-15
Western Tech had a negligible impact on testing programs at UW-L. They both serve different
client populations. CTC looks forward to continued growth and meeting the testing needs of the
UW-L, La Crosse and surrounding communities.
Appendices E and F contain an overview and details of the various tests the CTC offered this
past year.
Psychological Testing
Psychological testing is done on an as-needed basis and administered by the clinician when
deemed clinically appropriate. Attention Deficit-Hyperactivity Disorder (ADHD) evaluations
include the use of several different assessment measures and help in identifying treatment and
academic accommodation needs. All evaluations and resulting diagnoses are important. The CTC
has worked hard to develop a sound and comprehensive evaluation process that is consistent with
best practices. The evaluations include a thorough initial evaluation before determining if a full
assessment is deemed appropriate. By continuing to meet regularly as an ADHD clinical subcommittee, our staff modifies and hones the referral process and this initial evaluation in order to
avoid unnecessary testing and cost to students, and allows for exploration of other possible
contributing factors to attention-related problems (e.g., substance use, sleep difficulties, anxiety).
Due the potential academic and medical implications, as well as the growing trend of stimulant
medication abuse on college campuses, CTC has modified the ADHD evaluation protocol. The
protocol is more comprehensive and now includes an intellectual functioning measure, as well as a
measure that allows the clinician to rule out other primary motivations for seeking a diagnosis of
ADHD.
Service
The CTC staff has a strong commitment to the service mission of the University. The following is a
sample listing of the service contributions by the CTC staff: Violence Prevention Advisory
Committee, Emotional Wellness Committee, CARE Team, ATP Cross Cultural Guides, Division of
Student Affairs Staff Recognition Committee, First Year Registration and Orientation, and Search
and Screen Committees.
Additionally, many clinical consultations were provided to the staff, faculty, parents and students
throughout the year. The staff consults about counseling services, student problems, and questions
regarding resources. Discussions about clients are always governed by confidentiality statutes.
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UW-L Counseling & Testing Center Annual Report 2014-15
Teaching Contributions
Several staff members regularly guest lecture in a variety of classes in topics related to general
mental health, adjustment to college, academic skills, and disordered eating. In addition, our
Academic Skills Specialist, Charlene Holler, continues to teach an undergraduate course in the
summer session on developmental reading.
Professional Development
During the 2014-2015 year, the staff was involved in a variety of professional activities. These
included weekly training activities coordinated by Dr. Marin, as well as workshop and conference
attendance pursued by staff to meet ongoing licensure requirements and further develop areas of
clinical interest and expertise. Some continuing education topics include: Dialectical Behavior
Therapy (DBT), Motivational Interviewing (MI), Spirituality Identity development, Assessment of
Eating Disorders, and Microaggressions. In addition, the CTC helped organize and sponsor a
trans* health workshop between the CTC and SHC personnel, as well as the Campus Connect
gatekeeper train-the-trainer with many members of the Student Affairs (and other) divisions at
UW-L.
Supervision and Training
The CTC continues to offer a practicum and internship program for a Masters-level counselor
trainee, and had a wonderful experience with our trainee, Kelly Ehleiter. She quickly became a
valued member of our team. Kelly was ready to take on triage appointments early on, and she
sought out an opportunity to co-facilitate a mindfulness group with a staff clinician. This group
filled quickly and was very well-received by our students. The CTC also continues to be a
postdoctoral psychology resident training site. Dr. Gretchen Reinders served as primary
supervisor to the two residents this year, Dr. Sarah Dahl and Dr. Nikki Cassidy, and Dr. Jon Marin
served as secondary supervisor for the postdoctoral residents during the academic year. Dr.
Kristen Marin will assume secondary supervision responsibilities over the summer months.
Diversity and Inclusive Excellence Efforts
The Counseling and Testing Center was involved in a number of diversity efforts during this past
year and made strides in increasing efforts to reach underserved student populations. Our staff
as a whole worked together to specifically examine our own multicultural awareness and
competency and we looked at how our Center represents Inclusive Excellence. Some of our efforts
included (but are not limited to) the following:


Revision of our CTC Statement on Inclusive Excellence.
Revision of initial paperwork and the front desk orientation manual with regard to the use
of inclusive and non-gendered language.
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UW-L Counseling & Testing Center Annual Report 2014-15






Purposeful focus in training seminars for staff and for trainees on issues related to
diversity.
Joint trainings with areas from Diversity & Inclusion
The development and implementation of the Let’s Talk consultation service, which was
housed for this pilot year in an office in OMSS.
Continued collaboration with Veteran’s Services, including a survey to assess interest, need
and potential barriers to veterans seeking mental health services.
Participation in the UW-L Drag Show.
Organization and sponsorship of a trans* health workshop between the CTC and SHC
personnel.
Opportunities and Challenges for 2015-2016
 Build upon the Campus Connect training by partnering with the other ten (10) campus
offices/departments represented at the training. Create a community health model that
fits for our campus and addresses prevention, early detection and intervention, referral
and de-stigmatization. Consider partnering with the SHC for primary care screening,
keeping in mind the need for available resources to be able to appropriately follow-up
and assess those students who identify having suicidal thoughts. Consider partnering with
the Wellness Resource Center Coordinator for a grant proposal to assist in long-term
planning and implementation of suicide prevention.
 With the hiring of a Counselor/Clinical Case Manager we have an opportunity to improve
upon our existing relationships and communication with community resources. We hope to
effectively develop this new split position to assist the CTC in coordinating services to
students in need of assistance from other university departments and/or community
resources, maintaining a database of resources, and tracking and following-up on
referrals made.
 We have modified the training rotations for our two postdoctoral residents to provide
better training opportunities and better meet the needs of our Center and our clients. Four
training rotations include: Student Health Center, CARE team participation, treatment of
eating disorders, and outreach. Plan to evaluate training rotations on an annual basis and
adjust options as needed.
 Develop an interdisciplinary Eating Disorders Treatment Team consisting of providers from
the CTC and SHC.
 Continue to push ourselves to explore new and exciting ways to incorporate Inclusive
Excellence ideals and standards into our daily work.
 Hiring of a Test Center Associate in a project position (replacing the LTE position) will help
ensure that our testing program will continue to meet the campus and community demand
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for a broad range of certification and testing needs, and this position may offer the
opportunity to expand testing services.
 Continue to assess administrative and clinical needs of the CTC, more purposefully
delegating some administrative tasks when appropriate (e.g., delegate group services
coordination to one clinician).
 Work with UW-L Information Technology Services to improve and modify our website to
increase ease of use, incorporate more educational components, and accurately reflect all
that our Center has to offer.
 Expansion of “Let’s Talk” with a continued goal of reaching traditionally underserved
populations. Assess and modify as needed.
 Continue to build our group therapy program so that it becomes a primary treatment
modality. Implement systematic methods for surveying how effective the group services
are and utilize that data to modify services as needed.
 Continue to increase outreach efforts, with a dual purpose of increasing visibility and
presence of CTC staff at various events on campus, as well as focus on preventative
services, early detection and education. The CTC will have an intern from the SAA
program this fall who will assist our Outreach Coordinator in continuing to develop our
core outreach programs, increase visibility of our services, and evaluate those services.
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Appendix A
User Characteristics (874 unique students)
Counseling & Testing Center
2014-2015
Gender Identity (data pulled from CIF)
Woman
Man
Transgender
Self-identified (written response)
68.2%
30.3%
0.2%
1.2%
Average Age
21 (mode: 20)
Sexual Orientation (data pulled from CIF)
Heterosexual
Lesbian
Gay
Bisexual
Questioning
Self-identified (written response)
89%
1.6%
1.5%
4%
1%
3%
Race (data pulled from CIF)
African American/Black
American Indian or Alaskan Native
Asian American/Asian
Hispanic/Latino/a
Native Hawaiian or Pacific Islander
Multiracial
White
Self-identified (written response)
1.8%
0.23%
3%
2.5%
0.3%
3.1%
86.3%
2.6%
Religious/Spiritual Preference (data pulled from CIF)
Agnostic
10.8%
Atheist
6.8%
Buddhist
0.6%
Catholic
22%
Christian
36%
Hindu
0%
Jewish
0.2%
Muslim
0.6%
No Preference
18.3%
Self-identified (written response)
4%
Page 16
UW-L Counseling & Testing Center Annual Report 2014-15
School of Enrollment (data pulled from CIF)
Science & Health
Liberal Studies
Business Administration
School of Education
Education, Exercise Science, Health & Rec
Arts & Communication
*Western Technical College
40%
26%
11%
9%
6%
6%
1%
University Academic Status (data pulled from PnC prior to spring semester end)
Freshman
17%
Sophomore
24%
Junior
20%
Senior
29%
Graduate
6%
Post-Bacc Undergraduate
0.2%
Unassigned
3%
Undergraduate Special
1%
Educational Specialist
0.1%
Graduate Special
0.2%
Current or past military service (data pulled from CIF)
No
98%
Yes
2%
International Student (data pulled from CIF)
No
98.5%
Yes
1.5%
Housing information (data pulled from CIF)
On-campus
41.5%
Off-campus apt/house
57.3%
Other housing
1%
CIF = Client Information Form
PnC = Point and Click
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UW-L Counseling & Testing Center Annual Report 2014-15
Appendix B: Group Therapy Flyers
Page 18
UW-L Counseling & Testing Center Annual Report 2014-15
Page 19
UW-L Counseling & Testing Center Annual Report 2014-15
Appendix C – Most common client reported presenting concerns, per Client Information Form
(CIF)
Reported Concern (round to nearest percent)
Stress/Stress management
63%
Anxiety/fears/worries (non-academic)
60%
Depression/sadness/mood swings
60%
Problems related to school or grades
45%
Procrastination /motivation
39%
Low self-esteem/confidence
37%
Attention/concentration
35%
Sleep difficulties
26%
Friends/roommates/dating concerns
24%
Choice of major/career
21%
Eating behavior/weight problems/eating disorders/body image
19%
Anger/irritability
18%
Shyness/social discomfort
17%
Family-related concerns
12%
Physical symptoms/health
11%
Suicidal thoughts/urges
11%
Grief/loss
10%
Self-injury
8%
Sexual assault
5%
Childhood abuse
5%
Alcohol/drug use
5%
Page 20
UW-L Counseling & Testing Center Annual Report 2014-15
Appendix D – Outreach Presentations 2014-15
FALL 2014
Date of
Presentation Time
Topic
Class or Group
8/25/2014
CTC Services
ATP Slideshow
11/11/2014 8-9 am
Veterans breakfast event
12/3/2014
5-7 PM
Ferguson processing
All campus
8/26/2014
1:00-3:00
Listening/Helping Skills
RA Training
125
Res Life
8/28/2014
1-4 PM
Involvement Fest Table
Tabling Event
75
Volunteered
8/29/2014
Veterans Welcome 35
OMSS, Campus
Climate
20
Frank Tierney
9/1/2014
11:00-12:00 Combat to College
Various mtgs Let's Talk, for referral
thr. out Sept. sources and partners
9/9/2014
12-1P
UWL 100
24
Jenni Hartzheim
9/10/2014
Tabling Event
100
Volunteered
9/10/2014
12:00:00 AM Involvement Fest Table
Hall Meeting (Sexual
9-10:15 PM Assault) with OSL
Sanford Hall
70
Joe Lasley
9/10/2014
1-2P
Time Management
UWL 100
24
Melin/Dzjekin
9/18/2014
3:00:00 AM
Study Abroad Re-entry
International Ed
4
Katie Van Wyk
9/18/2014
5:30-7
Veteran support group
24
Alyssa
9/22/2014
9:55-10:50
CTC Services
SVA
ENG 110 College
Writing
21
Lindsay Steiner
9/24/2014
1-2P
Time Management
UWL 100
24
Noelke/Barlow
9/29/2014
6-7:00
CTC Services
9/29/2014
7-8:30 PM
9/29/2014
Time Management
Audience
#
Requester
Carmen Hetzel
Jill Blanchard
7-9 PM
Angell Hall
40
MS counseling class
Being a counselor at CTC at WSU
25
Hmong Org.
Grief/Loss (community
Promoting Ed
death)
(HOPE)
50
9/30/2014
1:10-2:05
Stress Mgmt
UWL 100
25
Marie Moeller
9/30/2014
6-7 PM
Hutch Hall
16
Molly Davies
10/1/2014
12-1P
Test Preparation
Study Strategies/Time
Mgmt
UWL 100
24
Burkhardt
10/1/2014
1-2 PM
Test Preparation Tips
Group
3
10/2/2014
1-2 PM
Time Management
4
10/6/2014
8:15-9:10
Stress Mgmt & Rel. Rm.
Group
ESL 250 Pub
Speaking
6
Carrie Melin
10/6/2014
7:30-8:45
disordered eating
Study Strategies/Time
Mgmt
Stress related to
academics
eagles 101 class
100
Sara Burton
UWL 100
Student Support
Services
Parents of Future
Students
Logan HS AVID
Program
24
Leahy
15
Mic Naumann, Kelly Weber
8
Port o Call
50
Logan HS
10/20/2014 11:00-11:55 Stress Mgmt
UWL 100
24
10/21/2014 7-8P
Student Activities
12
10/14/2014 2-3P
10/16/2014 4-5 PM
10/17/2014 12:15-12:45 Campus Close-up
10/17/2014 12:40-3:30
Test Preparation Tips
Time Management
Mary Fawcett
HOPE President Yeng Yang
Page 21
UW-L Counseling & Testing Center Annual Report 2014-15
Student Staff
10/21/2014 7-8:15 PM
Mental Health and Stress
Management
Panhellenic Council 20
Whitney
Hedge
10/28/2014 3:30-4:00
Stress Mgmt
UWL 100
27
Kristin Koepke
10/29/2014 1:10-2:05
Stress Mgmt
UWL 100
25
Kate Noelke
10/29/2014 7-9 PM
AODA Grant Event
Campus event
40
AODA Grant
10/29/2014 1:00 PM
Memory
0
10/30/2014 12:15-1:15
Campus Close-up
Workshop
Parents of Future
Students
10/30/2014 1-2P
Study Strategies
Workshop
4
10/30/2014 3:45-5P
Speed Reading
Workshop
1
11/3/2014
6-7 PM
Study Strategies
WI Covenant
10
11/4/2014
7-8 PM
9
11/4/2014
9:25-10:50
30
Marc Kayson
11/4/2014
11-12:25
50
11/4/2014
6-7PM
Stress/Time Management Wentz Hall
Abnormal Psych
disordered eating
class
Abnormal Psych
disordered eating
class
Study Strategies/Time
Mgmt
WI Covenant
Amanda
Mathwig
Megan
Christophersen
Marc Kayson
Amanda
Mathwig
11/6/2014
1:10-2:05
Stress Mgmt
UWL 100
25
11/11/2014 5-6 PM
Test Prep/Anxieties
20
11/14/2014 12:15-1:15
Campus Close-up
Active Minds
Parents of Future
Students
Dena Huisman
Emily
Alexander
5
Port o Call
11/19/2014 2:15
Stress Mgmt
UWL100
21
Tim Dale
11/19/2014 3-4PM
Study Strategies
UW-L 100
25
Tim Dale
12/4/2014
9:30-11
12/8/2014
12-1
Grief & Loss
Profession of counseling
and CTC services
Res Life Pro Staff 35
Health Professions
106
70
Praxis CORE
First Year
Education majors
11/11/2014 7:00:00 PM
5
25
1419
Page 22
Port o Call
April Handtke
Scott Stine
Bethany
Brent, School
of Ed
UW-L Counseling & Testing Center Annual Report 2014-15
CTC Outreach: Spring 2014
Date of
Presentation
Time
Topic
Class or Group
Aud.
#
1/21/14
ATP
1/23/14
CTC Services
Univ Centers
9
Requester
25
1/23/14
2L30-4:30
ATP Cultural Critique
ATP
20
1/26/14
5:00-6:30
Multicultural Leadership
OMSS?
Study Abroad
Students
60
2/5/14
Reverse Culture Shock
2/5/14
Test Prep
2/6/14
White Priv Panel
Campuswide
50
2/17/14
Grief
Frat
12
2/10/14
Counseling Support/Grief
Memorial
50
2/21/14
Counseling Services
Campus Closeup
150
2/23/14
Test Prep
Sigma Tau Gamma
150
2/25/14
Mental Health
SAH105
25
2/25/14
Mental Health
25
Larry
Ringenberg
Thomas Harris
7
10
Ableism
SAH105
Broadening
Horizens
2/26/14
Eating Disorders
Campus Wide
50
2/27/14
Eating Disorders
Campus Wide
50
Counseling Profession
Health Professions
Rad. Therapy
Students
70
25
Amanda
Carpenter
4
Carrie Melin
Depression
Intern'l students
Abnormal Psych
(MG)
Racquet Reporter
Int.
2/26/14
7-8 pm
3/5/14
3/6/14
10-11 pm
Grief
3/12/14
8:45-9:30
Relaxation Rm and
biofeedback
3/27/14
Eating Disorders
4/2/14
4/2/14
7:45-8:45
Jill Blanchard
35
Relationships
Eagle Mentoring
11
Victor Gonzales
4/8/14
CTC Services
English Class
20
Lindsay Steiner
4/8/14
CTC Services
English Class
20
Lindsay Steiner
4/10/14
Alcohol Screening
All campus
75
CTC
4/17/14
CTC Services
ASI & IES
10
4/29/14
Presence
OMSS Graduation
20
5/1/14
Presence
Pride Graduation
20
1003
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UW-L Counseling & Testing Center Annual Report 2014-15
Appendix E - Overview of Testing Statistics
COMPUTER DELIVERED EXAMS
ACTFL (American Council on Teaching Foreign Language)
ACE (American Council on Exercise)
ASE (Automotive Service)
CLEP (College Level Exam Program)
Comira
*DSST (Dantes Standardized Testing)
FBI
FORT (Foundations of Reading)
Kryterion
GRE (Graduate Record Exam)
MAT (Miller Analogy)
MCAT (Medical College Admission Test)
MTLE (Minnesota Teacher Licensure Exam)
PAN – other
Pearson – other
Praxis (Teacher Certification)
Prov
*PSI (non USPS)
TOEFL (Test of English as a Foreign Language)
TSA (Transportation Security Administration)
USPS (United States Postal Service)
9
110
209
34
16
22
14
207
13
514
27
64
205
26
94
899
13
44
49
99
390
PAPER/PENCIL EXAMS
ACT
CHES
GRE Subjects
LSAT (Law School Admission Test)
SAT
Proctored Correspondence Exams
UW Placement Tests
320
39
40
88
168
251
2217
TOTAL Exams Delivered 2014 – 2015
6181
*New test Vendors
Page 24
UW-L Counseling & Testing Center Annual Report 2014-15
Appendix E – Monthly Testing Data by test company (or type)
ACTFL
3.5
3
2.5
ACTFL OPIc + WPT (9)
2
1.5
3
1
2
0.5
1
0
1
1
1
0
Castle World Wide
25
20
15
10
5
0
23
11
7
14
3
2
6
4
6
10
15
9
Tests (110)
CLEP Tests Delivered
7
6
5
4
3
2
1
0
6
5
3
3
1
2
3
3
2
3
1
2
CLEP (34)
Page 25
UW-L Counseling & Testing Center Annual Report 2014-15
Comira
7
6
5
4
3
2
1
0
6
6
Comira (16)
2
1
300
1
2
ETS Exams
250
ASE (209)
MCAT (64)
200
150
PPST CORE
(432)
100
Praxis II (467)
50
0
TOEFL (49)
GRE (514)
MAT Tests Delivered
12
10
8
6
4
2
0
10
MAT (27)
6
0
Page 26
1
2
1
4
3
0
0
0
0
UW-L Counseling & Testing Center Annual Report 2014-15
PAN Exams
80
70
60
50
40
30
20
10
0
Other (14)
FBI (14)
USPS (230)
TSA (99)
JonesNCTI (12)
Pearson/VUE
60
50
40
30
20
10
0
13
21
22
17
21
26
9
4
0
3
11
4
8
22
3
3
10
19
22
22
3
5
15
5
0
11
4
3
20
17
12
11
6
12
17
23
3
9
0
6
14
14
7
10
20
12
2
5
FORT (207)
MTLE (205)
IT (46)
Other (68)
Proctored Exams Delivered
40
30
20
10
0
37
21
32
11 12
38
27
Tests (251)
26 25
11
6
5
Page 27
UW-L Counseling & Testing Center Annual Report 2014-15
70
60
PSI/LaserGrade
50
40
30
Other (39)
20
NCMRE (5)
10
USPS (160)
0
Page 28