Aaron Ratcliffe Syllabus SCM 302 Spring 2016
SCM 302.02
O
M
B
RYAN
S
CHOOL OF
B
USINESS
& E
CONOMICS
I
NFORMATION
S
YSTEMS AND
S
UPPLY
C
HAIN
M
ANAGEMENT
S
PRING
2016: Bryan 128 TR. 9:30-10:45 AM. 1/12/16 to 4/21/16
D
R
.
A
ARON
H.
R
ATCLIFFE
Office: Bryan 438
Office hours :
Phone: 336.256.8597
Schedule Appointment
*Email 3 preferred slots
Mon. – Fri.
E-mail:
Walk-Ins:
Tue. 11:00 AM -12:00 PM
Thurs. 11:00 AM -12:00 PM
Thurs. 2:00 PM – 3:00 PM
Prerequisites : ECO250, ISM280, ACC202 and either ACC201 or ACC218
Course Description : Survey of the operations functions of organizations with emphasis on the design and control decisions. Qualitative and quantitative problem-solving methods used to enhance managerial competence in the operations function.
Required Materials :
1.
MyOMLab is required to complete online assignments. This software is available at the bookstore and direct from Pearson. Buy it early and use the course code to access within the first two days of classes!
You may buy it bundled with the text or separately if you pursue another option for acquiring the text.
2.
Required Textbook is Operations Management (11th edition) by Heizer and Render. You have several options for acquiring the text: 1) Buy a new custom copy bundled with MyOMLab, 2) Buy a used custom copy if available 3) Buy the e-text bundled with MyOMLab, or 4) Buy an earlier edition of the full text noting that you will be responsible for keeping up with page number discrepancies.
3.
You may access the e-text and MyOMLab on a trial basis for 14 days. You can then determine if the eversion will work for it; it is cheaper! This is also a good option if you are waiting on financial aid.
4.
MyOMLab Course ID – ratcliffe49268
Introduction:
Operations Management is the process of converting resources into products. Resources may include materials, equipment, capital, and labor. Products may include manufactured goods or services.
"Operations" is defined here as the set of activities directed toward the conversion of resources into goods and services. The “Management” of these resources and activities is called production/operations management (P/OM). Production/operations management is concerned with an almost unlimited spectrum of organized efforts -- from the manufacture of printed electronic circuit boards to the delivering of a social service by a local government; from the fast-food business to the health services industry. All of these involve activities directed toward the conversion of resources into products.
Production/operations management (P/OM) has, in effect, been in existence since people first organized efforts toward productive tasks, such as hunting, farming, building and trading. More recently production/ operations management has become a defined body of knowledge since the managerial revolution beginning in the early twentieth century. Production/operations management has its roots in a number of areas of study, such as industrial engineering, materials/inventory management, manufacturing management, production scheduling, quality control, forecasting, etc.
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Aaron Ratcliffe Syllabus SCM 302 Spring 2016
Examples of questions that are of concern in the field of P/OM are:

How do we reduce costs in our organization, and here at UNCG?

How do we increase our workers' productivity in The Registrar's Office?

Are we having quality problems with our heart surgeries?

Where should we locate our new central distribution facility at Polo Ralph Lauren?

What route should a caseworker follow in handling his/her caseload?

How many iPads should we carry in December's inventory?

How many Honda lawnmowers will we sell next year?

Should we locate a new facility in Mexico? Should we sell our manufacturing facility in Asheboro?

Should we make the components ourselves or should we outsource that to a supplier in China?

Can we afford to automate our office furniture production process at Brayton Furniture?

Can we afford NOT to automate our production process at Brayton Furniture?
General Course Objectives:
The following basic objectives represent important learning goals of the course organization and content:
1) Provide a basic understanding of the production/operations function of an organization and its relationship to the rest of the organization.
2) Provide a basic understanding of the major decision areas, support systems, and tools used to solve the problems and provide decision-making information for production/operations management.
3) Provide an opportunity to apply some of the tools and techniques used for production/operations management problems.
Cognitive Course Objectives:
Upon completing the course, the student should be able to:
1) Differentiate between productivity, effectiveness, efficiency, and other performance measures for operations management.
2) Explain the factors that make a service operation more difficult to manage as compared to a manufacturing operation.
3) Compare and contrast the different types of conversion systems (i.e., project, job shop, batch flow, line flow, and continuous flow processes).
4) Use project management techniques to plan a project.
5) Develop and use a process control chart for managing quality.
6) Understand the role played by total quality management in organizations.
7) Distinguish between long range, intermediate range, and short range capacity planning in operations management.
8) Discuss the role of logistics in operations management.
9) Understand the role of a forecasting system in the operations of an organization.
10) Explain the role of strategic sourcing in the procurement of materials for operations management
11) Describe the typical objectives and constraints in the aggregate planning problem related to both manufacturing and service organizations.
12) Differentiate the inventory management concerns between dependent demand items and independent demand items.
13) Understand the value and importance of various Lean Systems/Total Quality Management
(“JIT/TQM” or “Pull”) systems and techniques.
14) Describe how operational and supply chain processes enable firms to deliver sustainable products and services to the marketplace.
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Aaron Ratcliffe Syllabus SCM 302 Spring 2016
Instructional Methodology : The methods employed to achieve these objectives will vary, but include:
1. Textbook reading and study assignments.
2. Class lectures highlighting critical textbook material via video clips, labs, and exercises
3. Homework problems and online quizzes
4. Some reading assignments from sources other than the textbook.
5. Classroom discussions and participation
6. A student facility tour project
In general, the course assumes the average student will NOT become an operations specialist, but does need to know the role of operations management in order to be successful in business regardless of the position.
For those of you who may wish to pursue additional courses in operations management toward a possible career in the area, this course serves as an important introduction to subsequent course work.
Performance Evaluation & Grading – Your numerical score for the course will be determined by the following point distribution. All items within a group equally weighted unless otherwise noted.
Weight
Exams (3)
Term Project
Team
Assignments
48%
10%
Due
Exam 1 : 2/9
Exam 2 : 3/3
Exam 3 : 4/12
Sign-up by 1/15
Top 3 by 1/22
Visit scheduled by 2/19
Presentations : 4/14, 4/19, 4/21
Notes
Multiple choice section in class.
Computation section due by
9:00AM the following day
See Canvas for details on each checkpoint
Team Project
Individual
Homework (6)
Online Quizzes
(13, drop lowest)
Course
Contribution
12%
10%
10%
10%
5/3/16. 12-3 PM
Mondays at 11:00AM
Mondays at 11:00 AM
Every class session!
Final exam: essay questions related to facility tour visit
2 attempts. Tip: “Help me solve this”, videos of worked problems.
2 attempts. Read ahead.
10 questions, 10 min.
Combination of real-time assignments, in-class exercises, group activity and discussion.
Total 100%
Your letter grade for the course will be determined from your numerical score and the following table. You may increase your course grade above your course average with strong class participation.
Grade Distribution A A- B+ B B- C+ C C- D+ D D- F
93% 90% 88% 83% 80% 78% 73% 70% 68% 65% 63% <63%
Exams - Exams will be a combination 2 sections: 1) timed in-class section emphasizing conceptual understanding, multiple choice and short answer. 2) online computational section. You must attend the scheduled multiple choice section of the exam during class on the date indicated in the syllabus. There are only two excuses that will allow a make-up exam:
A note from a physician in the case of an illness
A note from Academic Advising in the case of other problems.
In either case, you must if at all possible notify the instructor prior to missing an exam.
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Aaron Ratcliffe Syllabus SCM 302 Spring 2016
Graded Homework – Students are required to complete 6 online homework assignments in MyOMLab.
Homework is intended to be a major learning tool. The material is "fair game" for exam questions, you are expected to collaborate with other students (if you wish) and/or ask questions about the homework in class or during office hours. No late assignments will be accepted. You are allowed two attempts on each homework assignment. The highest score will be recorded.
Online Quizzes : Students are required to complete 13 online quizzes in MyOMLab. Quizzes are based on material from the textbook and class notes and are intended to test your understanding of the fundamentals of operations management. No late assignments will be accepted. Your lowest Quiz grade will be dropped.
You are allowed two attempts on each online quiz. The highest score will be recorded.
Course Contribution & Attendance : Course contribution includes supporting the learning of other students and being prepared for class meetings, involved in class discussion, engaged with the material outside of class. You may be called upon at any time to share your perspective, work with other students, or respond to a question. You are encouraged to attend office hours and email the instructor with questions and insights. Course contribution is essential because: 1) discussion about a business situation is most fruitful with multiple perspectives; 2) articulating your thoughts and questions demands that you be clear and precise; 3) it promotes critical thinking and maximizes your learning efficiency. Constructive participation and effective communication are vital business skills in any organization.
Course contribution will be evaluated in 3 primary ways.
1.
Real-time individual assessments given in-class using Socrative (a free software similar to iClicker which works with your smart devices and laptops). We will begin each session with a short quiz to encourage you to come to class having read and prepared the material in advance. Additional questions will be asked throughout the session to keep you engaged and assess class retention.
2.
Team exercises, group activities, and discussion during class.
3.
Periodic self and peer evaluations where students assess each team member’s contributions.
The instructor combines attendance records, real-time assessment scores, and self and peer evaluations to develop individual contribution scores. Providing constructive feedback to peers is an important business skill to practice for any organization. Failure to provide constructive feedback to classmates when asked will result in a penalty to your contribution score. The instructor will combine peer feedback with his own to update students on their progress in terms of course contribution throughout the semester.

To be a strong participant in the class, a student must attend class regularly.

Class attendance alone does not guarantee a good participation score.

Attendance is crucially important when guest speakers or other students are presenting.

Non-class use of laptops, phones and tablets is prohibited and is a distraction for you and those around you. Please review the faculty student guidelines below for more information on expectations for appropriate use of technology in the classroom.

The instructor should be notified in advance if you have to miss a class. You are responsible for learning the missed materials, but the instructor will help you stay on track.

The instructor reserves the right to dismiss you from the course if you continue unapproved use of technology-enabled devices during class meetings after a warning.

The professor reserves the right to drop a final grade one letter if above 4 unexcused absences.
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Aaron Ratcliffe Syllabus SCM 302 Spring 2016
Facility Tour Presentation & Final Exam
Each team (4 or 5 students) will tour a facility and give a presentation to the class on one of the dates listed above addressing how the design and functions of the facility support its operations strategy. Your facility tour presentation should be professional and emphasize the operations strategy for the company, process flow within the facility, and recommendations on how to improve the facility’s operations. Each team will submit the slides for its presentation as PPT or PDF via Canvas. Additional details are given on Canvas.
The Final Exam will be an individual assignment comprised of essay questions asking you to apply various course topics to the facility you visited and its parent organization. The questions on the exam will be a sample from a list of questions provided to you in advance via a template. Some questions may be common to all students, while others will be randomly assigned from the template and will differ from one student to the next. The exam may also include some multiple choice and short-answer questions about the entire set of student facility tour presentations.
The Final exam is given in-class during the final exam time listed above and will be completed on paper.
The exam is closed note, closed book, and closed computer. The only authorized resource you may use is a pen or a pencil. You will complete your responses by writing them in the space provided on the paper provided to you. The facility tour presentation and final exam will be graded for how well you applied the course topics to the facility and its parent company.
Giving and receiving feedback is an important skill in any organization. Your team will be asked to provide constructive feedback to each other team regarding their facility tour presentations. Each student must also member must complete a final self-and-peer evaluation to provide feedback to other teammates and the instructor regarding how the work for the project was shared among team members.
Technology Applications : Students will be expected, whenever possible, to use appropriate information technology in completing assignments. Discussion of the impact of emerging technology on the Operations function will be a component of this course.
Ethical Perspectives : Specific coverage of ethical issues in operations decisions is limited.
Global Perspectives : Discussion of the impact of global operations and the challenges it poses for managers will be covered in this course.
Demographic Diversity Perspectives : This course will not specifically address this issue.
Political, Social, Legal, Regulatory & Environmental Perspectives : Will be discussed as they apply to sustainable and operations, location decisions made by operations managers and the resulting challenges.
Academic Integrity Policy : You must abide by the UNCG Academic Integrity Policy on all assignments
(papers, tests, quizzes etc.) that are part of this course. Failure to abide will result in the appropriate consequences. See: http://sa.uncg.edu/handbook/academic-integrity-policy/
Faculty/Student Guidelines : The Bryan School has develop a set of guidelines on student behavior and expectations in and out of the classroom as well as what you should expect of me as faculty member. I will encourage you to read through those guidelines by the end of the first week of class. Here is a link to the pdf file for those guidelines: http://www.uncg.edu/bae/faculty_student_guidelines.pdf
Syllabus Revisions : The faculty member reserves the right to modify the syllabus if necessary. Any such modification will be announced via Canvas, the course Learning Management System.
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Aaron Ratcliffe Syllabus SCM 302 Spring 2016
Summary of Class Schedule : A summary of lecture topics, assignment due dates, and exam dates is provided in Canvas under Syllabus ( copied below ) . The schedule is tentative; some areas may take longer while others may finish more quickly. A summary of upcoming assignments and due dates is available in the Assignments section. Lectures, assignments, and exam are also seen under your Calendar for the course.
Note: class session topics are listed as events from 9:30 AM - 1:45 PM; however, in practice there are two
75 minute sessions by section: Section 2 from 9:30 AM - 10:45 AM and Section 3 from 12:30 PM - 1:45
PM. Office hours are held from 11:00 AM - 12:00 PM on Tue. & Thu. and from 2:00 - 3:00 PM on Thu.
Class Schedule Detailed: To review details of any lecture, assignment, or exam, simply clink on the hyperlink provided in the Syllabus, Assignments, or Calendar sections of Canvas.
Date Details
Tue Jan 12, 2016
Thu Jan 14, 2016
Fri Jan 15, 2016
OPERATIONS AND PRODUCTIVITY
OPERATIONS STRATEGY
Ungraded Quiz - Operations & Productivity
Student Information & Goals
Update Canvas Profile. Sign-up for Team
Mon Jan 18, 2016 Quiz - Operations Strategy
Tue Jan 19, 2016 LOCATION STRATEGIES & GLOBALIZATION
Thu Jan 21, 2016
PROCESS STRATEGIES
LAYOUT STRATEGIES
PROCESS STRATEGIES
9:30am to 1:45pm
9:30am to 1:45pm
5pm due by 11:59pm due by 11:59pm due by 11am
9:30am to 1:45pm
9:30am to 1:45pm
9:30am to 1:45pm
9:30am to 1:45pm
Fri Jan 22, 2016 Identify Top 3 Sites & Submit Plan for Completing Project due by 11:59pm
Mon Jan 25, 2016 Quiz - Location Strategies due by 11am
Tue Jan 26, 2016
Mon Feb 1, 2016
Tue Feb 2, 2016
Quiz - Process Strategies
CAPACITY MGMT & BREAKEVEN ANALYSIS
Thu Jan 28, 2016 FORECASTING
HW 1 - Location & Breakeven Analysis
Quiz - Layout Strategies
FORECASTING
Thu Feb 4, 2016 CHECKPOINT 1
INVENTORY MGMT due by 11am
9:30am to 1:45pm
9:30am to 1:45pm due by 11am due by 11am
9:30am to 1:45pm
9:30am to 1:45pm
9:30am to 1:45pm
Mon Feb 8, 2016 HW 2 - Forecasting
Quiz - Forecasting
Tue Feb 9, 2016
Exam 1 Review Session - ROOM TBA
INVENTORY MGMT
Exam 1 - multiple choice due by 11am due by 11am
5pm to 6:15pm
9:30am to 1:45pm
Wed Feb 10, 2016
Thu Feb 11, 2016
Mon Feb 15, 2016
Exam 1 - computation
INVENTORY MGMT
HW 3 - Inventory Mgmt
Quiz - Inventory due by 10am due by 9am
9:30am to 1:45pm due by 11am due by 11am
9:30am to 1:45pm Tue Feb 16, 2016 AGGREGATE PLANNING
Thu Feb 18, 2016 AGGREGATE PLANNING
Fri Feb 19, 2016 Visit Scheduled, Agenda & Presentation Outline
Mon Feb 22, 2016 HW 4 - Aggregate Planning
9:30am to 1:45pm due by 11:59pm due by 11am
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Aaron Ratcliffe Syllabus SCM 302
Quiz - Aggregate Planning
Tue Feb 23, 2016 MRP
Thu Feb 25, 2016 SUPPLY CHAIN MGMT
Mon Feb 29, 2016 Quiz - MRP
Quiz - Supply Chain Mgmt
Tue Mar 1, 2016 CHECKPOINT 2
SUPPLY CHAIN MGMT
Wed Mar 2, 2016 Exam Review Session
Thu Mar 3, 2016 LAB: SUPPLY CHAIN MGMT
Exam 2 - multiple choice
Fri Mar 4, 2016 Exam 2 - computation
Tue Mar 8, 2016 SPRING BREAK
Thu Mar 10, 2016 SPRING BREAK
Tue Mar 15, 2016 QUALITY & SPC
Thu Mar 17, 2016 QUALITY & SPC
Mon Mar 21, 2016 Quiz - Quality Mgmt
Tue Mar 22, 2016 QUALITY & SPC
Thu Mar 24, 2016 TPS/JIT/LEAN & Process Analysis
Mon Mar 28, 2016 HW 5 - SPC
Quiz - TPS/JIT/Lean
Tue Mar 29, 2016 SUSTAINABILITY
Thu Mar 31, 2016 PROJECT MANAGEMENT
Mon Apr 4, 2016 Quiz - Sustainability
Tue Apr 5, 2016 PROJECT MANAGEMENT
Thu Apr 7, 2016 CHECKPOINT 3
Mon Apr 11, 2016 HW 6 - Project Mgmt
Quiz - Project Mgmt
Exam 3 Review Session
Tue Apr 12, 2016 LAB: JIT, LEAN
Exam 3 - multiple choice
Wed Apr 13, 2016 Exam 3 - computation
Thu Apr 14, 2016 Team Project Presentation
TEAM PROJECT PRESENTATIONS
Tue Apr 19, 2016 TEAM PROJECT PRESENTATIONS
Thu Apr 21, 2016 Course evaluations completed in class
TEAM PROJECT PRESENTATIONS
Fri Apr 22, 2016 Extra Credit - Sustainability Film Series Memo
Student End of Course Assessment
Thu Apr 28, 2016 Facility Tour Self & Peer Evaluations
Tue May 3, 2016 Final Exam for 9:30 Section
Final Exam - Section 02 (9:30) - Facility Tour Report
Spring 2016 due by 11am
9:30am to 1:45pm
9:30am to 1:45pm due by 11am due by 11am
9:30am to 1:45pm
9:30am to 1:45pm
5pm to 6:30pm
9:30am to 1:45pm due by 10am due by 9am
12am
12am
9:30am to 1:45pm
9:30am to 1:45pm due by 11am
9:30am to 1:45pm
9:30am to 1:45pm due by 11am due by 11am
9:30am to 1:45pm
9:30am to 1:45pm due by 11am
9:30am to 1:45pm
9:30am to 1:45pm due by 11am due by 11am
5pm to 6:30pm
9:30am to 1:45pm due by 10am due by 9am due by 9am
9:30am to 1:45pm
9:30am to 1:45pm
9:30am to 1:45pm
9:30am to 1:45pm due by 11:59pm due by 11:59pm due by 11:59pm
12pm to 3pm due by 3pm
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