Course Syllabus1
SCM 302-02: Operations Management
Semester: Fall 2014
Instructor: Dr. Joy Bhadury
Contact Information
Office: Bryan 391
Tel: 336-334-5666
Email: Joy_Bhadury@uncg.edu
Office hours: This is an online course where email will be the primary form of communication.
However you can meet with me face-to-face on Tuesdays from 3 PM to 5 PM in my office or some
other time by scheduling an appointment.
Course Description
Survey of the operations functions of organizations with emphasis on design and control decisions.
Qualitative and quantitative problem-solving methods used to enhance managerial competence in
the operations function. The prerequisites are ECO250, ISM280, ACC202 and either ACC201 or
ACC218
Course Materials
1. Required Textbook is Operations Management (11th edition) by Heizer and Render. The
bookstore has the text packaged with MyOMLab.
2. MyOMLab is required since that is where students will take their quizzes and exams. This
software is available at the bookstore and direct from Pearson. Buy it early and use the
password code to access it no later than the first two days of classes! We have a very good
deal with the publisher to buy the package in the bookstore! But, if you already have a cheap
copy of the text, simply purchase MyOMLab.
3. You may access the e-text and the MyOMLab on a trial basis for 17 days. You could then
determine if the e-version will work for it; it is cheaper!
Course Hosting Site
This course will be taught through the Canvas Learning Management System used by UNCG. In
addition, every student will need to have access to MyOMLab -instructions for logging into
MyOMLab will be provided at the beginning of the class by the instructor.
1 PLEASE READ THIS COURSE SYLLABUS THOROUGHLY BY AUGUST 20, 2014. IF YOU HAVE ANY QUESTIONS, PLEASE
CONTACT THE INSTRUCTOR BY THAT DATE. REMEMBER THAT THIS SYLLABUS WILL SERVE AS A “CONTRACT” BETWEEN
INSTRUCTOR AND STUDENTS FOR THE DURATION OF THIS COURSE.
SCM 302-02 (Bhadury) - Fall 2014 – Course Syllabus…………1
Course Objectives
The following basic objectives represent important learning goals of the course organization and
content:
1) Provide a basic understanding of the production/operations function of an organization and
its relationship to the rest of the organization.
2) Provide a basic understanding of the major decision areas, support systems, and tools used
to solve the problems and provide decision-making information for production/operations
management.
3) Provide an opportunity to apply some of the tools and techniques used for
production/operations management problems.
Course Learning Outcomes
Upon completing the course, the student should be able to:
1) Differentiate between productivity, effectiveness, efficiency, and other performance
measures for operations management.
2) Explain the factors that make a service operation more difficult to manage as compared to a
manufacturing operation.
3) Compare and contrast the different types of conversion systems (i.e., project, job shop, batch
flow, line flow, and continuous flow processes).
4) Use project management techniques to plan a project.
5) Develop and use a process control chart for managing quality.
6) Understand the role played by total quality management in organizations.
7) Distinguish between long range, intermediate range, and short range capacity planning in
operations management.
8) Identify the factors that influence the location of service versus manufacturing facilities.
9) Identify the important aspects and issues related to facility design decisions.
10) Discuss the role of logistics in operations management.
11) Understand the role of a forecasting system in the operations of an organization.
12) Explain the role of strategic sourcing in the procurement of materials for operations
management
13) Describe the typical objectives and constraints in the aggregate planning problem related to
both manufacturing and service organizations.
14) Differentiate the inventory management concerns between dependent demand items and
independent demand items.
15) Understand the value and importance of various Lean Systems/Total Quality Management
(“JIT/TQM” or “Pull”) systems and techniques.
16) Discuss the role of Enterprise-wide Resource Planning (ERP) Systems in organizations in
general, and supply chain/network management in particular.
17) Describe how operational and supply chain processes enable firms to deliver sustainable
products and services to the marketplace.
SCM 302-02 (Bhadury) - Fall 2014 – Course Syllabus…………2
Topics Covered In The Course:
Chapter 1: Operations and Productivity
Chapter 2: Operations Strategy in a Global Environment
Chapter 3: Project Management
Chapter 4: Forecasting
Supplement 5: Sustainability in the Supply Chain
Chapter 6: Managing Quality
Supplement 6: Statistical Process Control
Chapter 7: Process Strategy
Chapter 8: Location Strategies
Chapter 9: Layout Strategies
Chapter 11: Supply Chain Management
Chapter 12: Inventory Management
Chapter 13: Aggregate Planning and S&OP
Chapter 14: Material Requirements Planning (MRP) and ERP
Chapter 16: JIT, TPS and Kathleen Operations
Instructional Methodology
This is an online course that will be taught through the Canvas learning management system. The
methods employed to achieve these objectives will vary, but include:
1.
2.
3.
4.
Readings from textbook and other assigned materials.
Case Studies, including video case studies.
Quizzes and exams.
Discussions in the learning management system .
It is imperative that every student log into Canvas and check on the course at least once every day.
Periodic announcements and reminders will be placed there.
Performance Evaluation & Grading
The course grade is based on the following evaluations: 2 examinations (midterm and final) each of
which covers different topics, 12 quizzes and two case studies. Each examination will cover several
topics, last for at least 2 hours and consist of multiple choice questions many of which will be based
on numerical problems. Each examination period will last only a few days and students have to take
the examination during these days and before the due date.
By contrast, quizzes will cover 1-2 topics, comprise of multiple choice questions (many of whom
will be based on numerical problems) and need to be taken frequently through the course (about once
every week). Each quiz should take between 30-60 minutes, but unlike examinations, this time limit
will not be enforced. Quizzes will be available for several weeks but each quiz will have to be taken
by the students by its due date.
SCM 302-02 (Bhadury) - Fall 2014 – Course Syllabus…………3
All quizzes, case studies and examinations in this course will have to be taken in MyOMLab. That’s
is why it is imperative that each student have access to it by the start of the course.
No bonus points are available in this course. However, if such is made available during the course,
the instructor will let everyone know with at least two weeks’ notice along with the nature of the
assignments that earn bonus points and the applicable rules.
Grades are based on the following "absolute" scale (i.e., there will not be any "curving"). The topics
covered by each evaluation is listed in the table below along with the relative weight and due date
for the evaluation.
Evaluation
Type
Midterm
Exam
Final Exam
Quiz 1
Quiz 2
Quiz 3
Quiz 4
Quiz 5
Quiz 6
Quiz 7
Quiz 8
Quiz 9
Quiz 10
Quiz 11
Quiz 12
Topics Covered By Evaluation
Chapter 1 (Operations & Productivity), Chapter 2
(Operations Strategy in a Global Environment),
Chapter 3 (Project Management), Chapter 4
(Forecasting), Supplement 5 (Sustainability in the
Supply Chain), Chapter 6 (Managing Quality),
Supplement 6 (Statistical Process Control)
Chapter 7 (Process Strategy), Chapter 8 (Location
Strategies), Chapter 9 (Layout Strategies), Chapter 11
(Supply Chain Management), Chapter 12 (Inventory
Management), Chapter 13 (Aggregate Planning and
S&OP), Chapter 14 (Material Requirements Planning
(MRP) & ERP), Chapter 16 (JIT, TPS & Lean
Operations)
Chapter 1 (Operations & Productivity) and Chapter 2
(Operations Strategy in a Global Environment)
Chapter 3 (Project Management)
Chapter 4 (Forecasting)
Supplement 5 (Sustainability in the Supply Chain)
Chapter 6 (Managing Quality) and Supplement 6
(Statistical Process Control)
Chapter 7 (Process Strategy)
Chapter 8 (Location Strategies)
Chapter 9 (Layout Strategies)
Chapter 11 (Supply Chain Management)
Chapter 12 (Inventory Management)
Chapter 13 (Aggregate Planning and S&OP)
Chapter 14 (MRP and ERP), Chapter 16 (JIT, TPS &
Lean Operations)
Total
Percent of
Grade
25%
25%
3%
3%
3%
3%
5%
3%
3%
3%
3%
3%
3%
5%
SCM 302-02 (Bhadury) - Fall 2014 – Course Syllabus…………4
Evaluation
Type
Case Study 1
Case Study 2
Total
Topics Covered By Evaluation
Frito Lay (Chapter 1)
Arnold Palmer Hospital & Ritz Carlton (Chapter 6)
Total
Percent of
Grade
5%
5%
100.00%
Your letter grade for the course will be determined from your numerical score and the following
table.
Percentage
Below 60%
60%-62%
63%-66%
67%-69%
70%-72%
73%-76%
Grade
F
DD
D+
CC
Percentage
77%-79%
80%-82%
83%-86%
87%-89%
90%-93%
94% and above
Grade
C+
BB
B+
AA
Course Schedule At A Glance
Time
Week 1
August 18-August 22 (Fall
classes begin August 18)
Week 2
August 25-August 29
Week 3
September 1-September 5
(Labor Day on September 1)
Week 4
September 8-September 12
Week 5
September 15-September 19
Week 6
September 22-September 26
Week 7
September 29-October 3
Topics Covered
Chapter 1 (Operations &
Productivity),
Chapter
2
(Operations Strategy in a
Global Environment)
Chapter
3
(Project
Management)
Chapter 4 (Forecasting)
Evaluations Assigned/Due
Read Course Syllabus.
Supplement 5 (Sustainability
in the Supply Chain), Chapter
6 (Managing Quality)
Chapter 6 (Managing Quality),
Supplement 6 (Statistical
Process Control)
Chapter 7 (Process Strategy)
Quiz 3 due on Monday,
September 8, 8 AM (EST)
Chapter
Strategies)
8
Quiz 1 due on Monday, August
25, 8 AM (EST)
Quiz 2 due on Monday,
September 1, 8 AM (EST)
Quiz 4 due on Monday,
September 15, 8 AM (EST)
Quiz 5 due on Monday,
September 22, 8 AM (EST)
(Location Quiz 6 due on Monday,
September 29, 8 AM (EST)
SCM 302-02 (Bhadury) - Fall 2014 – Course Syllabus…………5
Time
Week 8
October 6-October 10
Topics Covered
Midterm Examination
Evaluations Assigned/Due
Quiz 7 due on Monday,
October 6, 8 AM (EST)
Midterm exam will be
assigned on Wednesday, Oct
8, 5pm (EST).
Week 9
October 13-October 17 (Fall
Break on October 13, 14)
Chapter 9 (Layout Strategies)
Midterm exam due on
Monday, Oct 13, 8am (EST)
Case Study 1 due on Friday,
October 17, 8 AM (EST)
Week 10
October 20-October 24
Week 11
October 27-October 31
Week 12
November 3-November 7
Week 13
November 10-November 14
Week 14
November 17-November 21
Week 15
November 24-November 28
(Thanksgiving break on Nov
26-28)
Week 16
December 1-December 5
(Last Day of classes on
December 1, final exams
begin December 3)
Week 17
December 8-December 12
(final exams end December
10)
Chapter 11 (Supply Chain
Management)
Chapter
12
(Inventory
Management)
Chapter
13
(Aggregate
Planning and S&OP)
Chapter
14
(Material
Requirements Planning &
ERP)
Chapter 16 (JIT, TPS & Lean
Operations)
Quiz 8 due on Monday,
October 20 8 AM (EST)
Quiz 9 due on Monday,
October 27, 8 AM (EST)
Quiz 10 due on Monday,
November 3, 8 AM (EST)
Quiz 11 you on Monday,
November 10, 8 AM (EST)
Quiz 12 due Monday,
November 24, 8 AM (EST)
Final Examination
Case Study 2 due on Monday,
December 1, 8 AM (EST)
Final exam will be assigned
on Wednesday, December 3,
5pm (EST).
Final exam will be due on
Monday, Dec 8, 8am (EST)
SCM 302-02 (Bhadury) - Fall 2014 – Course Syllabus…………6
Due Date Policy
All examinations, assignments and reports are due by the date noted above, unless otherwise changed
by the instructor. As a rule, extensions and re-examinations will not be granted. Absence/delays
from the examinations or quizzes due to illness, summons to jury duty, or any other compelling
reason should be backed by the appropriate documents (e.g., medical certificate, etc.) in order to
qualify and should be requested before the due date.
Communications
All class announcements will be posted on the course site in Canvas Learning Management
System. It is the responsibility of a student to ensure that s/he gets informed about the
announcements made by checking into the course website at least once every day, preferably more.
Most communications in the class will occur through the course site and email. The instructor will
attempt to answer emails from students within two working days (does not include weekends and
University holidays) between the start and end of the semester. Students are advised to check their
official UNCG email for messages from the instructor at least once every day, preferably more.
Academic Integrity Policy
You must abide by the UNCG Academic Integrity Policy on all assignments (papers, tests, quizzes
etc.) that are part of this course. Failure to abide will result in the appropriate consequences. See:
http://sa.uncg.edu/handbook/academic-integrity-policy/
Faculty/Student Guidelines
The Bryan School has develop a set of guidelines on student behavior and expectations in and out of
the classroom as well as what you should expect of me as faculty member. I will encourage you to
read through those guidelines by the end of the first week of class. Here is a link to the pdf file for
those guidelines: http://www.uncg.edu/bae/faculty_student_guidelines.pdf
Changes to the Course Syllabus
While every effort will be made to abide by the rules stipulated in this outline, change may
sometimes be necessary at the sole discretion of the instructor. If and when this happens, due care
will be taken to give as much notice to the students as possible.
SCM 302-02 (Bhadury) - Fall 2014 – Course Syllabus…………7