Aaron Ratcliffe
Syllabus SCM 302.02
Fall 2013
SCM 302.02
OPERATIONS MANAGEMENT
BRYAN SCHOOL OF BUSINESS & ECONOMICS
INFORMATION SYSTEMS AND SUPPLY CHAIN MANAGEMENT
Schedule:
Mon., Wed., Fri., 11:00 AM – 11:50 AM, 8/19/2013-12/2/2013. Bryan 128
Instructor
Aaron Ratcliffe
Bryan 438
336.256.8597
aaron.ratcliffe@uncg.edu
Office hours:
Mon, Wed, 12:30 – 1:30 PM,
Thurs: 1:30 – 3:30 PM or by appointment.
Prerequisites:
ECO250, ISM280, ACC202 and either ACC201 or ACC218
Course Description:
Survey of the operations functions of organizations with emphasis on the design
and control decisions. Qualitative and quantitative problem-solving methods used
to enhance managerial competence in the operations function.
Required Materials:
1. Required Textbook is Operations Management (11th edition) by Heizer and Render. The bookstore
has the text packaged with MyOMLab!
2. MyOMLab is required. Connect is available at the bookstore and direct from Pearson. Buy it early
and use the password code to access it no later than the first two days of classes! This will allow you
to do your online homework assignments and the quizzes. We have a very good deal with the
publisher to buy the package in the bookstore! But, if you already have a cheap copy of the text,
simply purchase MyOMLab.
3. You may access the etext and the MyOMLab on a trial basis for 17 days. You could then determine if
the e-version will work for it; it is cheaper!
Introduction:
Operations Management is the process of converting resources into products. Resources may
include materials, equipment, capital, and labor. Products may include manufactured goods or services.
"Operations" is defined here as the set of activities directed toward the conversion of resources into goods
and services. The “Management” of these resources and activities is called production/operations
management (P/OM). Production/operations management is concerned with an almost unlimited
spectrum of organized efforts -- from the manufacture of printed electronic circuit boards to the delivering
of a social service by a local government; from the fast-food business to the health services industry. All
of these involve activities directed toward the conversion of resources into products.
Production/operations management (P/OM) has, in effect, been in existence since people first
organized his efforts toward productive tasks, such as hunting, farming, building and trading. More
recently production/ operations management has become a defined body of knowledge since the
managerial revolution beginning in the early twentieth century. Production/operations management has
its roots in a number of areas of study, such as industrial engineering, materials/inventory management,
manufacturing management, production scheduling, quality control, forecasting, etc. Examples of
questions that are of concern in the field of P/OM are:
Page 1
Aaron Ratcliffe











Syllabus SCM 302.02
Fall 2013
How do we reduce costs in our organization, and here at UNCG?
How do we increase our workers' productivity in The Registrar's Office?
Are we having quality problems with our heart surgeries?
Where should we locate our new central distribution facility at Polo Ralph Lauren?
What route should a caseworker follow in handling his/her caseload?
How many iPads should we carry in December's inventory?
How many Honda lawnmowers will we sell next year?
Should we locate a new plant in Mexico? Should we sell our manufacturing plant in Asheboro?
Should make the components ourselves or should we outsource that to a supplier in China?
Can we afford to automate our office furniture production process at Brayton Furniture?
Can we afford NOT to automate our production process at Brayton Furniture?
General Course Objectives:
The following basic objectives represent important learning goals of the course organization and content:
1)
Provide a basic understanding of the production/operations function of an organization
and its relationship to the rest of the organization.
2)
Provide a basic understanding of the major decision areas, support systems, and tools
used to solve the problems and provide decision-making information for
production/operations management.
3)
Provide an opportunity to apply some of the tools and techniques used for
production/operations management problems.
Cognitive Course Objectives:
Upon completing the course, the student should be able to:
1) Differentiate between productivity, effectiveness, efficiency, and other performance measures for
operations management.
2) Explain the factors that make a service operation more difficult to manage as compared to a
manufacturing operation.
3) Compare and contrast the different types of conversion systems (i.e., project, job shop, batch flow,
line flow, and continuous flow processes).
4) Use project management techniques to plan a project.
5) Develop and use a process control chart for managing quality.
6) Understand the role played by total quality management in organizations.
7) Distinguish between long range, intermediate range, and short range capacity planning in operations
management.
8) Identify the factors that influence the location of service versus manufacturing facilities.
9) Identify the important aspects and issues related to facility design decisions.
10) Discuss the role of logistics in operations management.
11) Understand the role of a forecasting system in the operations of an organization.
12) Explain the role of strategic sourcing in the procurement of materials for operations management
13) Describe the typical objectives and constraints in the aggregate planning problem related to both
manufacturing and service organizations.
14) Differentiate the inventory management concerns between dependent demand items and
independent demand items.
15) Understand the value and importance of various Lean Systems/Total Quality Management
(“JIT/TQM” or “Pull”) systems and techniques.
16) Discuss the role of Enterprise-wide Resource Planning (ERP) Systems in organizations in general,
and supply chain/network management in particular.
17) Describe how operational and supply chain processes enable firms to deliver sustainable products
and services to the marketplace.
Page 2
Aaron Ratcliffe
Syllabus SCM 302.02
Fall 2013
Instructional Methodology: The methods employed to achieve these objectives will vary, but include:
1.
Textbook reading and study assignments.
2.
Class lectures and highlighting of critical textbook material.
3.
Homework problems and questions.
4.
Interactive Quizzes, video clips, video cases, online reviews and assignments
5.
Some reading assignments from sources other than the textbook.
6.
Classroom discussions and participation
7.
A student plant tour project
In general, the overall focus for this course assumes the average student will NOT become an operations
specialist, but does need to know the role of the operations manager in order to be successful in his/her
own job in business, regardless of what that may be. For those of you who may wish to pursue additional
courses in operations management toward a possible career in the area, this course serves as an important
introduction to subsequent, more detailed course work.
Performance Evaluation & Grading:
1. Grades -The semester grade will be based on the following point distribution. All items within a group
equally weighted unless otherwise noted.
Exams
Graded Homework
Term Project
Online Quizzes
Memos
Total
Quantity
4
8
1
12
2
Percent
50.0%
20.0%
15.0%
12.0%
3.0%
100.0%
2. Graded Homework – Each student will be required to complete six on-line and two regular
homework assignments, one for each of the eight homework areas. Details will be provided in
class, and due dates will be posted on blackboard. Each assignment is worth 2.5% of your grade.
Homework is intended to be a major learning tool and again, the material is "fair game" for exam
questions, so I expect you to collaborate with other students (if you wish) and/or ask questions about the
homework if questions exist. Questions about a homework problem can be asked at any time - in class or
during office hours. Homeworks (and online quizzes) are available through MyOMLab.
3. Exams - Exams will be a combination of multiple choice, essays, and problems. You must attend the
scheduled exams. All exams will be given during scheduled class periods on the dates indicated on the
syllabus. There are only two excuses that will allow a make-up exam:
- A note from a physician in the case of an illness
- A note from Academic Advising in the case of other problems.
In either case, you must if at all possible notify me prior to missing an exam.
4. Online Quizzes - Students will be required to complete online quizzes. Quizzes will be based on
material from the textbook and class notes. The quizzes will cover basic material and are intended to test
your understanding of the fundamentals of operations management. The online quiz for any chapter
should be completed by the due date indicated on MyOMLab and/or BlackBoard.
Page 3
Aaron Ratcliffe
Syllabus SCM 302.02
Fall 2013
5. ATTENDANCE - The time demands on a student are well-known but this class is structured so that a
great deal of learning should be accomplished during the class if the student is conscientious about
listening, asking questions, and completing assignments. In short, while missing class may not
immediately or directly affect the class grade, you should expect that missing class will affect both the
overall learning and your performance on exams.
Oral & Written Communications Content:
Memos: Details and Due Dates are on Blackboard!
You may choose any two of the four videos as the source for your memos. However, any
of the four could appear on the corresponding exam.
Group Project: see the Plant Tour handout for more details!
This assignment will be a team project. Each team (3 or 4 students) will tour a plant, write up the
findings of the tour and turn the report in the due date given in the syllabus. Oral communication
skills will also be important with regard to students’ abilities to ask probing questions that are
necessary to complete the assignment. Additional details on the project will be given in class.
There will be a peer evaluation of each group member. The term project is worth 15% of your
grade.
Your plant tour write-up should be professionally done. It should include any diagrams,
illustrations, pictures taken etc. needed to enhance your report. A minimum of 12 pages
(excluding any required appendices) is expected in the main report. Emphasis should be on the
process flow within the facility.
The plant tour report is due by 5 PM on Tuesday December 3, 2013.
Technology Applications:
Students will be expected, whenever possible, to use appropriate information technology in
completing assignments. Discussion of the impact of emerging technology on the Operations
function will be a component of this course.
Ethical Perspectives: Specific coverage of ethical issues in operations decisions is limited.
Global Perspectives: Discussion of the impact of global operations and the challenges it poses for
managers will be covered in this course.
Demographic Diversity Perspectives: This course will not specifically address this issue.
Political, Social, Legal, Regulatory & Environmental Perspectives: These will be discussed as they
apply to location decisions made by Operations Managers and the resulting challenges.
Academic Integrity Policy: You must abide by the UNCG Academic Integrity Policy on all assignments
(papers, tests, quizzes etc.) that are part of this course. Failure to abide will result in the
appropriate consequences. See: http://sa.uncg.edu/handbook/academic-integrity-policy/
Faculty/Student Guidelines:
The Bryan School has develop a set of guidelines on student behavior and expectations in and out of the
classroom as well as what you should expect of me as faculty member. I will encourage you to read
through those guidelines by the end of the first week of class. Here is a link to the pdf file for those
guidelines: http://www.uncg.edu/bae/faculty_student_guidelines.pdf
Page 4
Aaron Ratcliffe
Syllabus SCM 302.02
Fall 2013
Class Schedule
NOTE: This schedule is tentative only in that sensitivity will be given to class progress. Some areas may
take longer than planned, while others may be finished more quickly than anticipated.
Week
Class Dates
M
W
F
Operations Intro
Operations &
Productivity
Operations
Strategy
Project
Management
Project
Management
Forecasting
Forecasting
Course Check
Point 1
Sustainability
Exam 1
Quality & SPC
1
8/19/2013
8/21/2013
8/23/2013
2
8/26/2013
8/28/2013
8/30/2013
9/4/2013
9/6/2013
Project
Management
No Class
UNCG - Labor
Day
9/11/2013
9/18/2013
9/13/2013
9/20/2013
Forecasting
Sustainability
3
4
5
9/9/2013
9/16/2013
6
9/23/2013
9/25/2013
9/27/2013
Quality & SPC
Quality & SPC
Process Strategy
& Capacity
7
9/30/2013
10/2/2013
10/4/2013
Process Strategy & Capacity
Process Strategy
& Capacity
Course Check
Point 2
Exam 2 (INFORMS)
No Class
UNCG - Fall
Break
Location
Strategies
Location
Strategies
Layout
Strategies
Layout
Strategies
Aggregate Plan
SOP
Aggregate Plan
SOP
8
10/7/2013
10/9/2013
10/11/2013
9
10/16/2013 10/18/2013
10
10/21/2013 10/23/2013 10/25/2013
Aggregate Plan
SOP
11
10/28/2013 10/30/2013
11/1/2013
Course Check
Point 3
Exam 3
Supply Chain
Management
12
13
14
11/4/2013 11/6/2013 11/8/2013
11/11/2013 11/13/2013 11/15/2013
11/18/2013 11/20/2013 11/22/2013
Supply Chain
Management
Inventory
MRP, ERP
Supply Chain
Management
Inventory
MRP, ERP
Inventory
MRP, ERP
JIT, TPS, Lean
No Class UNCG
- Thanksgiving
No Class UNCG
- Thanksgiving
15
11/25/2013
JIT, TPS, Lean
16
Final
12/2/2013
12/9/2013
Course Check
Point 4
Exam 4
Page 5
Aaron Ratcliffe
Syllabus SCM 302.02
Fall 2013
Practice Problems
Project Management
Forecasting:
Quality and SPC:
Graphing Crossover Charts:
SOT/LOT
Aggregate Planning:
Inventory Management:
Material Requirements Plans
Prob 3.3, 3.5-6, 3.10, 3.19-20, 3.25
Prob 4.1, 4.4, 4.9, 4.43, 4.45 (use MAD/TS and Excel)
Prob S6.3, S6.6, S6.9, S6.11. Work additional ones on Bb.
Prob 7.5-7.7, 7.9-7.11, 7.14, S7.25. Graph additional ones on Bb!!
See online Study Guide as part of the chapter coverage
Prob 13.3, 13.5, 13.7, 13.11, 13.12. See Excel examples online!
Prob 12.2, 12.5, 12.6, 12.7, 12.9, 12.14
Prob 14.3, 14.4, 14.5, 14.8, 14.10
The appropriate time for you to attempt each homework will be discussed in class.
All the solutions to the practice problems are available on Blackboard: http://blackboard.uncg.edu .
Page 6