Karen Lynden
650 Catawba Drive, Salisbury, North Carolina, 28147
karen.lynden@rccc.edu
704.232.0316
EDUCATION
Master of Science in Organizational Management, GPA 3.8
Pfeiffer University, Charlotte, North Carolina, 2003
Bachelor of Business Administration (B.B.A.), Concentration: Business Management, GPA 3.47
Catawba College, Salisbury, North Carolina, 2000
PROFESSIONAL HIGHLIGHTS
 12 years higher education instructor experience: Four years full-time teaching experience (2011present), nine years adjunct instructor experience (2002–2011)
 Distance Education Coordinator: Rowan-Cabarrus Community College (2005-2011)
 14 Years Industry Experience serving in the following roles: Client Services Managing Director,
Client Services Executive, Organizational Development Education Manager
TEACHING EXPERIENCE
Courses Taught:
Advertising & Sales Promotion
Business Communications
International Business
Introduction to Business
Leadership & Management Skills
Marketing Research
Principles of Management
Principles of Marketing
Visual Merchandising
Teaching experience includes traditional, internet, and hybrid modes of course delivery.
Course Development:
 Developed curriculum and course design for all online Marketing “Master Course Templates.”
 Created and taught the inaugural internet course sections for: Leadership & Management Skills,
Visual Merchandising, Advertising & Sales Promotion, and Marketing Research.
 Designed Developing Marketing Strategy, the first online Small Business Center Course in
partnership with the Small Business Center Director, 2013-2014.
RECOGNITIONS
 Rowan-Cabarrus Instructor of the Year Teaching Award, 2013-2014
 X-Culture Best Instructor Award, 2014
 Instructional Technology Council National Award, Outstanding Fully-Online Course, 2013
 Quality Matters Certified Course: MKT225 Marketing Research, 2013
 Blackboard Exemplary Course Award, 2011
 Phi Theta Kappa International Honor Society, Horizon Advisor Award, 2009, 2010
 Rowan-Cabarrus Outstanding Employee Award, 2007
 Rowan-Cabarrus Virtual Campus Oversight Committee, Instructor Commendation, 2003-2007
K. Lynden, CV Page 1
NORTH CAROLINA COMMUNITY COLLEGE SYSTEM COURSE DEVELOPMENT PROJECTS (NCCCS)
Courses are vetted through the NC Virtual Learning Community (VLC) review team and made
available to any NCCCS instructor for adoption.
 NC Small Business Center Network (SBCN) Course Development: Marketing Research and
Marketing. First online marketing course offered by the NC SBCN, 2013-2014
 Small Business Center: Marketing for Entrepreneurs, 2012
 Fundamentals of Selling, 2010
 Principles of Marketing, 2010
 Introduction to Business, 2009
 Introduction to Interpersonal Communication, an ADA Accessibility Editing Project, 2009
Through the NC VLC, Learning Objects are available to NC K-20 instructors. The following learning
objects have been created to be used as instructor professional development resources:
 Blogs as a Communication Tool in the Academic Environment, 2011
 Discussion Board Best Practices, 2011
 Implementing Service Learning Projects in an Online Class, 2011
 Internationalize Your Course, 2011
 Rubrics for Assessment. NCCCS team members; A. Brown, B. Gray-Robertson, D. Smith, 2011
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
University of North Carolina, Kenan-Flagler Business School, Chapel Hill: Cross-Cultural Savvy for
Global Business, Certificate, 2014
Learning Resources Network (LERN): Certified Faculty Developer (CFD), 2007
Quality Matters
 Quality Matters Certified Course: MKT225 Marketing Research, 2013
 Quality Matters Peer Reviewer Course, 2013
 Quality Matters Certifications: Applying the QM Rubric, 2013; Link Instructional Materials and
Learner Engagement (STD4/5), 2012; Design That Welcomes Your Students (STD1/7), 2012;
Addressing Accessibility (STD8), 2012; Quality Matters Peer Reviewer Training, 2007
Blackboard
 Blackboard Exemplary Course Program Participant, 2009, 2014
 Blackboard Exemplary Course Program participant / Review Team Coordinator, 2010, 2011
 Online Cohort Program completion, 2011
 Instructor and Administrator Training, 2011
 Building Online Communities, 2009
 Designing Engaging Content, 2008
 Creating Professional Development Courses, 2008
 Assessing Learners, 2007
 Building Courses, 2007
 Enhancing Communication, 2007
 Blackboard Instructor and Administrator Enterprise Training, 2006
K. Lynden, CV Page 2
NC-NET Academy Course Completion
 Technology Bootcamp II, 2011
 Learning Communities: A Users Guide, 2009
 Service Learning in the Community College, 2008
 Technology Bootcamp, 2008
 Embracing Diversity in the Classroom, 2007
 From Good Teaching to Student Learning, 2007
 Incorporating Active Learning in the College Classroom, 2007
 Helping Students Succeed-Broad Strategies in Student Retention, 2006
Rowan-Cabarrus Community College Professional Development Training
 Summer Institute, 2011 – 2014
 Paideia, 2012 - 2013
 Wordpress, 2011
 SharePoint, 2010
 Completing an Individual Development Plan, 2008
 Building a Lesson Plan, 2008
 Building a Rubric, 2008
 Johnson and Johnson: Foundations of Cooperative Learning, 2008
 Grants Development, 2006
Conference Participation
 Academy of International Business (co-author and session co-chair for two presentations),
Bangalore, India, 2015
 International Conference on 'Globalization and Changing Landscape of Business (panelist for
globalization discussion), Kristu Jayanti College, Bangalore, India, 2015
 Council on Foreign Relations College and University Educators Workshop, NYC, 2014
 Academy of International Business, South-East regional conference, (participant and faculty
coach), Florida International University, Miami, 2014
 SIBR Conference on Interdisciplinary Business and Economics Research (presenter and session
chair), Bangkok, Thailand, 2014
 World View Community College Global Education Symposium, Chapel Hill, 2010, 2012, 2014
 Cross-Cultural Savvy for Global Business, UNC Kenan-Flagler Business School, Chapel Hill, 2014
 National Association for Community College Entrepreneurship, Ghent, WV, 2014
 International Business Institute, Michigan State University, East Lansing, 2013
 NCCFA Conference, Greensboro and Raleigh, 2005, 2006, 2011 and 2013
 NC Community College Association for Distance Learning, Raleigh, 2005-2013
 NCCCS Distance Education Directors Institute, Raleigh, 2006, 2009-2011
 LERN Faculty Development Institute, Savannah, 2007
 Blackboard World, 2009 and 2011
 League of Innovation Conference on Information Technology, Charlotte, 2006
 NC Vital Conference for Distance Education Accessibility Training, 2006
 New Directions Technology Conference, Flat Rock, 2006
 Valencia Learning Conversations Conference, Orlando, 2005
 National Center for Database Marketing conference, Chicago, 2001
K. Lynden, CV Page 3
CONFERENCE PRESENTATIONS
Lynden, K., (2015). Engage them and They’ll Understand: Existing Projects and Best Practices of
Integrating Experiential Learning in International Business Curriculum. Academy of International
Business (AIB), Bangalore, India.
Lynden, K., (2015). X-Culture: Optimizing the use of X-Culture in International Business Courses.
Academy of International Business (AIB), Bangalore, India.
Lynden, K., (2015). Globalization and Changing Landscape of Business, presentation and panelist for
globalization discussion, 8th International Conference, Kristu Jayanti College, Bangalore, India.
Lynden, K., (2014). International Connections for Business Students: A Review of the X-Culture Project
and Highlights from One College’s Participation Perspective. 2014 SIBR Conference on Interdisciplinary
Business and Economics Research, Bangkok, Thailand.
Lynden, K., (2013). Creating Engaging Student Communities in the Online Classroom. NC Community
College Association for Distance Learning, Raleigh.
Lynden, K., (2013). Internationalization of Your Course Content. NCCCFA, Raleigh.
Lynden, K., (2013). Developing an Exemplary Course. Blackboard World, Las Vegas.
Lynden, K., (2011). Exemplary Course Review. NC Community College Association for Distance
Learning, Raleigh.
Lynden, K., (2011). Exemplary Course Review. NCCCFA Conference, Raleigh.
Lynden, K., (2011). Beginning the Journey: Distance Education. Santa Paula University, San Jose, Costa
Rica.
Lynden, K., (2007). Expect the Unexpected, Upgrading to Bb v7. NC Community College Association for
Distance Learning, Durham.
Lynden, K. and J. Grason. (2010). Media and Tools to Enhance Teaching and Learning. NC Community
College Association for Distance Learning, Durham, North Carolina.
Lynden, K., Christopher Heisen, Debra NeeSmith, and Dori Stanfield. (2010). Course evaluations made
easier with EAC Outcomes. NC Community College Association for Distance Learning, Durham.
ROWAN-CABARRUS COMMUNITY COLLEGE: FACULTY DEVELOPMENT PRESENTATIONS
Lynden, K., (2014). Internationalization of Your Course Content.
Lynden, K., (2014). Creating Engaging Student Communities in the Online Classroom.
Bittle, J. and K. Lynden, (2014). Service Learning.
Lynden, K. (2011). SoftChalk Lesson Building.
K. Lynden, CV Page 4
GRANT WORK
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Title III Grant Project Director. $1.8 million Department of Education grant, 2012-2014
RCCC Foundation, Student Impact Grant, X-Culture program support, $400, 2014
RCCC Foundation, Student Impact Grant, Global Business Kit (team proposal) $250, 2013
Curriculum Development Award: The Center for Global Initiatives and WorldView: European
Studies. University of North Carolina at Chapel Hill, $700, 2012
RCCC Foundation, Student Impact Grant, $1000, 2010
RCCC Foundation, Student Impact Grant, $1000, 2011
BioNetwork grant award, Biotechnology Articulation Through Distance Learning, Principle
Investigator, $48,589, 2007
RCCC Tier A Grant Quality Matters Peer Reviewer Training, $300, 2007
COLLEGE SERVICE
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Coordinator, North Carolina Global Distinctions Initiative, 2015
Chair, Distance Education Council, 2014-2015. Vice-Chair, 2012-2013. Chair, 2010-2011
Director, Rowan-Cabarrus Title III Grant, 2012- 2014
Member, Excellence In Teaching Committee, 2014
Member, Global Connections, 2010-2012
Advisor, Phi Theta Kappa Honor Society, 2009-2012
Member, Ambassador Committee, 2010-2012
Member, Vision 2010 Committee, 2009-2011
Member, Sustainability Committee, 2009-2010
Service prior to 2010: My Learning Community Quality Matters Team, 07-08; Strategic Planning
Committee, 06-08; Institutional Effectiveness Committee, 05-07; Quality Enhancement Plan, 05
HIGHLIGHTS OF PAST PROFESSIONAL EXPERIENCE
Distance Education Coordinator: Rowan-Cabarrus Community College, 2005-2011
 Supported distance education delivery methods via system administration, developed and
maintained student and faculty resources, and created and conducted faculty training programs.
In 2005, the college offered 75 internet classes, and was poised to soon offer one to three 100%
online degrees. At the time I transitioned out of this role, the college was offering over 230 online
classes, six degrees online, and all traditional courses were provided a “Web-Enhanced,”
component, offering an online resource for faculty and students.
 With department leadership support, created the My Learning Community Blackboard Consortia,
strategically moving the college from a self-hosted learning management system environment to
an enterprise, manage-hosted system. This allowed for platform growth and access to superior
technical expertise, offering enhanced features and services to students and faculty alike.
 Managed a number of high impact organizational initiatives such as; partner plug-ins for feature
enhancement, the Web-Enhanced course model, successful implementation of system upgrades,
development of the college’s online quality course design initiative, faculty certification standards,
and created the course templates that are the foundation for the college’s best practices for webbased course content.
K. Lynden, CV Page 5
Managing Director: Client Services, Innovative Marketing Strategies, 2002-2005
 Managed domestic and international accounts while developing successful global and domestic
teams. Scope of responsibilities included; project planning, developing segmentation strategies,
launching affinity programs, sales and financial reporting, forecasting, and proposal development.
 Participated in the ongoing development and implementation of organizational SOP standards,
training manuals, quality process, and client services standards documentation.
 Responsible for program start-up and ongoing program performance initiatives though
collaboration with the operations, sales, and information technologies teams. Project experience
includes B2B and B2C acquisition, retention, and CRM strategies within the banking industry,
health care, controlled and consumer publishing, and the non-profit sector.
 Accomplishments include: Assumed a financial services account with 20-30% of a client’s volume
and became the client’s exclusive vendor within 18 months, captured significant competitor
market share from competitors based upon quality and performance ratings on numerous
occasions, grew a number of test programs into long-term accounts, and managed the
organizations first non-profit and first controlled publishing client relationships.
Client Services Executive: Synapse Technology, 2000-2001
 Responsible for external client database management and marketing initiatives. Managed client
loyalty program. Coordinated agencies for advertising strategies, enhanced database architecture
and content, and analyzed quantitative and qualitative data to direct business strategies.
 Accomplishments include: Partnered with other departments to create an organizational Intranet
professional development initiative, developed training materials and procedures for the client’s
sales force automation Internet based reporting tool, facilitated internal and external training
programs for sales force and management members. Contributor to the First Customer
Relationship Management Seminar for Executive Leadership and Synapse Operational Excellence
Initiative.
Education Manager: Organizational Development, Telespectrum Worldwide, 1990-2000
 Conducted sales, product, and corporate organizational development training programs in the
United States and Canada. Reorganization Team Member, opening new business units with key
management personnel through acquisitions and start-up initiatives.
 Facilitated the Management Candidate Program, new hire orientation, and continuing education
programs. Work included developing recruitment and hiring processes, retention efforts, and
creating performance incentive programs.
 Accomplishments include: Under the direction of the Vice President of Organizational
Development, created a company-wide coaching program for supervisors and mid-level
management. Created a mentoring program with 65% of participants gaining promotions
company-wide in the first two years of implementation. With the Curriculum Developer,
developed the Company eLearning Library and Community Seminars.
PROFESSIONAL AFFILIATIONS
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Academy of International Business, 2014-present
NC Community College Association of Distance Learning, member, 2005-present
NC Community College Faculty Association, member, 2005-present
Rowan-Cabarrus Faculty Association, member, 2006-present
K. Lynden, CV Page 6