10/21/2010
Teamwork and Communications
Chapter Objectives
8-1
1.
2.
3.
4.
5.
6.
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8-3
• “…a group of people with complementary skills
who work together to achieve a specific goal.”
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Team Characteristics
Accountable for specific goals
Function interdependently
Are stable
Have authority
Operate in social context
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The team and the organization
Why teamwork works
The team and its members
The business of communication
Communication channels
Forms of communication
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Team
1.
2.
3.
4.
5.
8-2
Group v. Team
8-4
™ Group
Group-- members work independently and
come together primarily to share information
™ Teams
Teams-- common goals and empowered to make
decisions
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8-5
Why Teams
8-6
¾ 30 - 40% more productive
¾ Reduce errors 13%
¾ However, 50 – 70% fail
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10/21/2010
Effect on
Workplace Performance
8-7
Types of Teams
8-8
o ManagerManager-Led
o SelfSelf-Managing
o CrossCross-Functional
o Virtual
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Exploring Business © 2009 FlatWorld Knowledge
Effective Teamwork Factors
8-9
9 Depend on each other
9 Trust one another
9 Work better together than individually
9 Become
B
boosters
b
9 Enjoy being on the team
9 Leadership rotates
‰Unwillingness to cooperate
‰Lack of managerial support
‰Failure to delegate authority
‰Failure to cooperate
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8-10
™Size
™Similarity
™Success
™Exclusiveness
™Competition
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Why Teams Fail
Group
Cohesiveness-- Attractiveness
Cohesiveness
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8-11
What Causes HighHigh-Potential
Leadership Candidates to Fail?
8-12
¾ 60% = Inability to work in teams
¾ 9% = Lack of technical ability
y
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10/21/2010
Team Skills Needed
Team Member Roles
8-13
Technical
A.
Task
Task--Facilitating
–
–
Decision--making & problem solving
Decision
B.
Interpersonal
C.
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Dream up team
charter
2.
Contribute ideas
3
3.
Never miss a meeting
4.
Be considerate of each
other
8-15
5. Create process for
resolving conflict
6. Use strengths of each
team member
7 Don’t
7.
Don t do all the work
yourself
8. Set deadlines
RelationshipRelationship-Building
–
–
–
Confronting
Empathizing
Consensus Building
Blocking
Communication
• “…the process of transferring
information from a sender to a
receiver.”
What Does It
Take to Lead Team?
•Demonstrate integrity
•Be clear & concise
•Generate positive energy
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Exploring Business © 2009 FlatWorld Knowledge
Monitoring
Enforcing
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Class Team Projects
1.
8-14
8-16
•Acknowledge common
points of view
•Manage agreement &
disagreement
•Encourage/coach
•Share information
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8-17
Need for Communication Skills
8-18
oConvincing decisions & faster
solution
oWarning signs appear earlier
oSmooth workflow & increased
productivity
oStronger
S
business
b i
relationships
l i
hi
oPersuasive marketing
oProfessional image enhanced
oEmployee satisfaction up &
turnover down
oBetter financial results for firm
& investors
i
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Communication Flows
8-19
Informal Communication
8-20
Communication Flows
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Exploring Business © 2009 FlatWorld Knowledge
Listening
What To Do About “Grapevine”
8-21
¾Learn to live with it
¾Tune into it
¾Don’t
Don t participate in rumors
¾Check out what you hear
¾Take advantage of it
8-22
•“…80% rated...as an most
important skill in getting
things done...”
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Exploring Business © 2009 FlatWorld Knowledge
Barriers to Communication
Cultural
Tips for Writing EE-Mails
8-23
1.
2.
3.
4.
5.
Formal/Informal
Meaningful subject
line
Keep message focused
& readable
Avoid attachments
ID yourself
6.
7.
8.
9.
10.
8-24
Be kind
Proofread
Don’t assume privacy
p
p
promptly
p y
Respond
Show respect &
restraint
Functional
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10/21/2010
Prepare/Deliver Presentations
8-25
XPlan
Plan-- audience
• Knowledge level
• Interest
YPrepare
• Opening
O
i
• Body
• Close
ZPractice
[Present
8-26
; Follow formatformat- guide headings
; Paragraphs short & to point
; Accent/highlight major point
; Short headings
g
; Title
; Key points
; Exhibits = attachments
; Staple
• Dress
• Arrive early
• Connect
• Take time
• Act natural
• Main point
• Avoid reading
\Visual Aids
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Nonverbal Communication
Guidelines to an Effective Memo
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8-27
“...‘nonword’ messages
“...‘nonword’
communicated through facial
expressions,
i
posture,
t
gestures
t
and tone of voice.”
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