PROGRAM NAME: Associate in Applied Science Degree in Business Administration – Accounting Technology, Business
Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in
Entrepreneurship
2009/10 PROGRAM EVALUATION PLAN
CALHOUN COMMUNITY COLLEGE
UNIT PURPOSE AND DESCRIPTION: (What is the role of your unit within the College?)
The Business Administration Program provides education and training opportunities for students who are interested in pursuing business careers
in accounting (financial or managerial), business administration, entrepreneurship (self-employment in the small business sector), management
(small business sector) and real estate sales and management. This program is also appropriate for students who are employed and who wish to
upgrade their business skills and knowledge. RLS101 Real Estate Principles (as approved by the Alabama Real Estate Commission) is a prelicensure course for those interested in selling real estate. This program is not designed for transfer, although some of the courses may transfer
to some senior institutions
ALIGNMENT OF PROGRAM OUTCOMES WITH THE INSTITUTION’S MISSION STATEMENT AND THE PLAN FOR STUDENT SUCCESS:
The mission of Calhoun Community College is to provide quality, innovative instruction and promote community development and cultural
enrichment by (1) ensuring open access, (2) providing responsive student support services, (3) valuing diversity, (4) integrating assessment,
accountability and improvement, (5) assuring a safe environment, (6) promoting lifelong learning, (7) securing partnerships for economic
development, (8) facilitating research efforts to meet workforce development needs, and (9) supporting professional development. The
Business Administration program purpose assigns with items (4), (6), (8) and (9) of the College’s Mission Statement.
1/12/2012
PROGRAM NAME: Associate in Applied Science Degree in Business Administration – Accounting Technology, Business
Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in
Entrepreneurship
2009-10 PROGRAM EVALUATION PLAN
CALHOUN COMMUNITY COLLEGE
Competency Area
Student Learning
Outcome
Methods of
Evaluation or
Assessment
Evaluation or
Assessment
Standards
Assessment Results
Explain how
results were used
to improve student
learning,
curriculum, or
program.
Business Principles
Upon completion of
the Business
Administration
Program, students
will have an
understanding of
business principles
including planning,
organizing, staffing,
directing and
controlling.
BUS 275 Final Exam
Completing this
course, students take
the final exam. At
least 70% of the
Business
Administration
students will score
70% or better on the
final exam. A copy of
the BUS275 is
attached.
Analysis of data
shows that 62.5% of
the Business
Administration
students scored 70%
or better on the final
exam. This
measurement is 7.5
points below the
expected metric of
70%. Only one
section of this class
was taught.
Results of the final
exam for individual
students and sections,
were disseminated to
all Business faculty at
the end of each
semester. This
information was used
to revise and improve
course instruction.
Business
Communication
Upon completion of
the Business
Administration
Program, students
will create a written
resume with a cover
letter.
Student Resumes with
Cover Letter
At least 70% of
Business
Administration
Students will produce
a completed resume
and cover letter with a
score of 70 or better.
The scoring rubric is
attached.
Analysis of data
shows that 85.39% of
the Business
Administration
students scored 70%
or better on the
Resume with Cover
letter. This
measurement is less
than 1 point below the
expected metric of
Results of the graded
resume and cover
letter for individual
students and sections,
were disseminated to
all Business faculty at
the end of each
semester. This
information was used
to revise and improve
course instruction.
1/12/2012
70%
Accounting Skills
Upon completion of
the Business
Administration
Program, students
will be able to
complete the
accounting cycle.
Graded Bus 241
Comprehensive
Project that includes a
complete business
accounting cycle (also
known as a practice
set in accounting).
At least 70% of
Business
Administration
Students will
complete an
accounting project
encompassing one
complete business
accounting cycle with
a score of 70% or
better.
Analysis of data
shows that 98.51% of
the Business
Administrations
students scored 70%
or better on the
Accounting
Comprehensive
Project
Results show that our
students are
exceeding the desired
metric by over 28
points. These results
were shared with the
BUS241 faculty at the
end of each semester.
This information was
used to revise and
improve course
instruction.
Economics
Upon completion of
the Business
Administration
Program, students
will demonstrate an
understanding
fundamental
economic principles
and current economic
conditions.
The use of 10
standard questions on
the ECO 232 post-test
which address
awareness of core
economic principles
and current economic
events. A copy of the
post-test and grading
rubric is attached.
At least 70% of
Business
Administration
Students will answer
70%, or more, of the
selected questions
correctly.
Analysis of data
shows that 58% of the
Business
Administration
students scored 70%
or better on the
Economics
Microeconomics
Post-test. This
measurement is 12
points less than the
expected metric of
70%
Results of the
posttest, for
individual students
and sections, were
disseminated to all
Economics faculty at
the end of each
semester. This
information was used
to revise and improve
course instruction.
1/12/2012
BUS275 Final Exam 2009-2010 Results
Percentage Frequency
62.5
10
37.5
5
Scored > =70%
Scored < 70%
Percentage
Scored < 70%
Scored >=70%
0
10
20
30
40
50
This data is based upon a single class. This was the only section offered.
1/12/2012
60
70
BUS215 Resume Grade Results for 2009-2010
Percentage Frequency
69.09
76
30.91
13
Scored >=70%
Scored < 70%
Percentage
Scored < 70%
Scored >=70%
0
10
20
30
40
This data is based upon 4 sections taught by two instructors.
1/12/2012
50
60
70
80
BUS241 Comprehensive Project Results for 2009-2010
Scored >=70
Scored <70
Didn't do the assignment
Percentage Frequency
98.51
198
1.49
3
59
Percentage
Scored <70
1.49
Scored >=70
98.51
0
20
40
This data is based upon 10 sections taught by three instructors
1/12/2012
60
80
100
120
Economics Post-Test Results for 2009-2010
Scored >=70%
Scored < 70%
Percentage Frequency
58% 138
42%
98
Percentage
Scored < 70%
Scored >=70%
0%
10%
20%
30%
40%
This data is based upon 10 Sections and 5 instructors.
1/12/2012
50%
60%
70%
BUS275 Final Exam with Scoring Rubric
Grade Test: Final Exam: Chapters 1 - 19
Assign a grade and feedback for the current test attempt. When available, click Save and Next or use the arrow buttons to navigate through or
grade the attempts in the queue one at a time. If no grade is assigned to the attempt, clicking Save and Next will not change the status of the
attempt. If multiple attempts for a test have been allowed, a Student's grade is not released until all of the attempts have beeen graded. Click
Hide User Names to grade attempts anonymously. Click Show User Names to display user information. More Help
Test Information
Status
Completed
Score
100 out of 115 points
Time Elapsed
1 hour, 40 minutes out of 2 hours.
Started Date
12/13/11 12:07 PM
Submitted Date 12/13/11 1:48 PM
Instructions
Clear Attempt Clear Attempt Click Clear Attempt to clear this user’s attempt.
Question 1: Multiple Choice
For the video that was viewed in class, the lecturer's name is
Given Answer:
Dr. Randy Pausch
Correct Answer:
1/12/2012
Dr. Randy Pausch
5
out of 5 points
Question 2: Multiple Choice
The name of the video that we watched in class is
Given Answer:
The Last Lecture
Correct Answer:
The Last Lecture
5
out of 5 points
Question 3: Multiple Choice
Which of the following is (are) a motivator(s) for this video that we viewed in class?
Given Answer:
All of the above
Correct Answer:
All of the above
1/12/2012
5
out of 5 points
Question 4: True/False
Nonprogrammed decisions require six steps, however, programmed decisions being structured and well understood requires only one
step.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 5: True/False
Efficiency can be calculated as the amount of resources used to produce a product or service.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 6: True/False
Other organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to
as suppliers.
1/12/2012
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 7: Multiple Choice
According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
Given Answer:
Write lengthy explanations
Correct Answer:
Write lengthy explanations
1
out of 1 points
Question 8: True/False
The virtual teams have resulted from globalization and advances in technology.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
1/12/2012
Question 9: True/False
Level 5 leaders are ambitious for themselves and their organizations.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 10: Multiple Choice
Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the
following criteria for effective goals?
Given Answer:
Covers key result areas
Correct Answer:
Covers key result areas
1
out of 1 points
Question 11: Multiple Choice
Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?
1/12/2012
Given Answer:
The moral-rights approach
Correct Answer:
The moral-rights approach
1
out of 1 points
Question 12: Multiple Choice
Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem to a third party, such as his boss.
This style of conflict resolution is known as
Given Answer:
mediation.
Correct Answer:
mediation.
1
out of 1 points
Question 13: True/False
Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments
for the costs involved with human resource management.
1/12/2012
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 14: Multiple Choice
Culture can be defined as
Given Answer:
the set of key values, beliefs, understandings, and norms shared by members of an organization
Correct Answer:
the set of key values, beliefs, understandings, and norms shared by members of an organization
1
out of 1 points
Question 15: Multiple Choice
Which communication channel would be most successful to inform managers of impending company-wide layoff?
Given Answer:
Face to face contact
Correct Answer:
1/12/2012
Face to face contact
1
out of 1 points
Question 16: Multiple Choice
Good examples of ____ decisions are strategic decisions.
Given Answer:
nonprogrammed
Correct Answer:
nonprogrammed
1
out of 1 points
Question 17: Multiple Choice
Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was
Given Answer:
human relations.
Correct Answer:
human relations.
1/12/2012
1
out of 1 points
Question 18: Multiple Choice
Which of these styles would likely be appropriate for a counseling job?
Given Answer:
Sensation-feeling
Correct Answer:
Sensation-feeling
1
out of 1 points
Question 19: Multiple Choice
Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace
has a
Given Answer:
divisional structure.
Correct Answer:
divisional structure.
1
out of 1 points
1/12/2012
Question 20: True/False
Recency supports the old truism that first impressions really do count.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 21: True/False
Rational persuasion is one interpersonal influence tactic available for leaders.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 22: True/False
The tendency to see one's own personal traits in other people refers to attribution.
1/12/2012
Given Answer:
False
Correct Answer:
False
1
out of 1 points
Question 23: True/False
The leadership grid suggests a two-dimensional leadership theory that measures a leader's concern for people and concern for
production.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 24: Multiple Choice
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)
Given Answer:
monoculture.
Correct Answer:
monoculture.
1
out of 1 points
Question 25: True/False
1/12/2012
More organizations are requiring all employees to perform boundary-spanning because of environmental turbulence and uncertainty.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 26: True/False
Operations management represents the field of management that specializes in the physical production of goods and services.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 27: Multiple Choice
The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
Given Answer:
mission, tactical, operational
Correct Answer:
mission, tactical, operational
1/12/2012
1
out of 1 points
Question 28: True/False
As a common way group norms develop, primacy means that the first behaviors that occur in a team often set a precedent for later
team expectations.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 29: True/False
Manager least enjoy activities such as controlling subordinates and managing time pressures.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 30: True/False
Groupthink describes the tendency to go along with others for the sake of avoiding conflict.
Given Answer:
1/12/2012
False
Correct Answer:
1
False
out of 1 points
Question 31: True/False
Vertical integration means a firm expands into businesses that either produce the supplies needed to make products or that distribute
and sell those products to customers.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 32: Multiple Choice
Frank Gilbreth felt that efficiency equated with ____.
Given Answer:
one best way to do work
Correct Answer:
one best way to do work
1
out of 1 points
Question 33: Multiple Choice
1/12/2012
Which of the following is a formal team composed of a manager and his or her subordinates?
Given Answer:
Vertical team
Correct Answer:
Vertical team
1
out of 1 points
Question 34: Multiple Choice
Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
Given Answer:
Dog
Correct Answer:
Dog
1
out of 1 points
Question 35: True/False
1/12/2012
Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 36: True/False
The relationship-oriented leader performs better in situations of intermediate favorability because human relations skills are important
in achieving high group performance.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 37: Multiple Choice
The ____ leader is distinguished by their ability to bring about organizational change.
Given Answer:
transformational
Correct Answer:
1/12/2012
transformational
1
out of 1 points
Question 38: Multiple Choice
Candice is a member of a team at Juggle, Inc. She meets with co-workers from her department to discuss ways to improve quality and
the general work environment. This is an example of a
Given Answer:
problem-solving team.
Correct Answer:
problem-solving team.
1
out of 1 points
Question 39: Multiple Choice
Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an
example of
Given Answer:
legitimate power.
Correct Answer:
1/12/2012
legitimate power.
1
out of 1 points
Question 40: True/False
A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and
existing only until the task is completed.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 41: Multiple Choice
____ matches with the preconventional level of personal moral development.
Given Answer:
Task accomplishment
Correct Answer:
Task accomplishment
1
out of 1 points
Question 42: Multiple Choice
1/12/2012
____ is an organization structure that divides the major functions of the organization into separate companies.
Given Answer:
The virtual network approach
Correct Answer:
The virtual network approach
1
out of 1 points
Question 43: True/False
The ideal size of work teams often is thought to be eight
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 44: Multiple Choice
____ refers to the tendency for the presence of others to enhance one's motivation and performance.
Given Answer:
1/12/2012
Public praise
Correct Answer:
Social facilitation
0
out of 1 points
Question 45: Multiple Choice
The early research on leadership traits was referred to as the
Given Answer:
great man approach.
Correct Answer:
great man approach.
1
out of 1 points
Question 46: True/False
A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.
1/12/2012
Given Answer:
False
Correct Answer:
True
0
out of 1 points
Question 47: Multiple Choice
Downward communication is usually used to communicate information about all of the following EXCEPT
Given Answer:
suggestions for improvement.
Correct Answer:
suggestions for improvement.
1
out of 1 points
Question 48: True/False
A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments
to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 49: Multiple Choice
1/12/2012
Which of the following organizations have a flat structure compared to others?
Given Answer:
Organization B with three hierarchical levels
Correct Answer:
Organization B with three hierarchical levels
1
out of 1 points
Question 50: True/False
Front-line mangers have the final responsibility for strategic planning.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 51: Multiple Choice
When a small community hospital decides to add a radiation therapy unit, it is considered as a
Given Answer:
programmed decision.
1/12/2012
Correct Answer:
nonprogrammed decision.
0
out of 1 points
Question 52: True/False
Customers are the people and organizations in the environment who acquire goods or services from the organization.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 53: True/False
Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 54: Multiple Choice
1/12/2012
The organization's reason for existence is known as
Given Answer:
the organization's mission.
Correct Answer:
the organization's mission.
1
out of 1 points
Question 55: True/False
The functional structure is sometimes called a product, a program, or self-contained unit structure.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 56: True/False
One of the important reasons for the success of UPS is the concept of bureaucracy.
1/12/2012
Given Answer:
True
Correct Answer:
True
1
out of 1 points
Question 57: True/False
Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a
highly interdependent system of people and work.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 58: True/False
Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an
organization.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 59: True/False
Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.
1/12/2012
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 60: Multiple Choice
____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.
Given Answer:
Exposure
Correct Answer:
Exposure
1
out of 1 points
Question 61: True/False
Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement "reasonable
accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
1/12/2012
Question 62: Multiple Choice
Which of the following refers to the rate at which one country's currency is exchanged for another country's currency?
Given Answer:
Exchange rate
Correct Answer:
Exchange rate
1
out of 1 points
Question 63: Multiple Choice
Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more
than would be normally expected. Which of the following terms best describes Marion?
Given Answer:
Charismatic leader
Correct Answer:
Charismatic leader
1
out of 1 points
Question 64: Multiple Choice
1/12/2012
When properly managed, ____ can create additional value with existing resources, providing a big boost to the bottom line.
Given Answer:
synergy
Correct Answer:
synergy
1
out of 1 points
Question 65: Multiple Choice
All of the following are characteristics of administrative decision making model EXCEPT
Given Answer:
conditions of certainty.
Correct Answer:
conditions of certainty.
1
out of 1 points
Question 66: Multiple Choice
1/12/2012
____ means that managers focus on leveraging and developing more from the firm's existing assets, capabilities, and core competencies
in a way that will provide a sustained competitive advantage.
Given Answer:
Dynamic capability
Correct Answer:
Dynamic capability
1
out of 1 points
Question 67: Multiple Choice
____ is the final step in the MBO process.
Given Answer:
Appraise overall performance
Correct Answer:
Appraise overall performance
1
out of 1 points
Question 68: Multiple Choice
1/12/2012
The conventional stage of moral development is best described by which of the following statements?
Given Answer:
Everybody else is doing it, so it must be okay.
Correct Answer:
Everybody else is doing it, so it must be okay.
1
out of 1 points
Question 69: Multiple Choice
____ describes whether a person who has observed others handle situations in the same way he would.
Given Answer:
Consistency
Correct Answer:
Consensus
0
out of 1 points
Question 70: Multiple Choice
Research has shown that
1/12/2012
Given Answer:
diverse groups are more creative than homogeneous groups.
Correct Answer:
diverse groups are more creative than homogeneous groups.
1
out of 1 points
Question 71: True/False
A tendency to regard their own culture as superior and to downgrade other cultures reflects an attitude called geocentric.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 72: Multiple Choice
The legal-political environment, in international operations, includes which of the following?
Given Answer:
Political risks
Correct Answer:
1/12/2012
Political risks
1
out of 1 points
Question 73: True/False
The communication and education approach for overcoming resistance to change should be used when the change is technical and the
users need accurate information and analysis to understand change.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 74: Multiple Choice
The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in
reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?
Given Answer:
Direct investing
Correct Answer:
Direct investing
1
out of 1 points
1/12/2012
Question 75: Multiple Choice
Which of the following statements is true?
Given Answer:
Self-managed teams are empowered with decision-making authority.
Correct Answer:
Self-managed teams are empowered with decision-making authority.
1
out of 1 points
Question 76: True/False
A plan tells "why" to achieve the goal.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 77: Multiple Choice
All of the following are cultural dimensions as defined by the GLOBE Project, except:
1/12/2012
Given Answer:
masculinity
Correct Answer:
masculinity
1
out of 1 points
Question 78: Multiple Choice
Which of the following typically is NOT considered a staff department?
Given Answer:
Strategic planning
Correct Answer:
Manufacturing
0
out of 1 points
Question 79: Multiple Choice
The classical model of decision making is based on ____ assumptions.
Given Answer:
1/12/2012
economic
Correct Answer:
economic
1
out of 1 points
Question 80: True/False
A transnational strategy seeks to achieve both global integration and national responsiveness.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 81: Multiple Choice
According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?
Given Answer:
Collaborative innovation
Correct Answer:
Collaborative innovation
1/12/2012
1
out of 1 points
Question 82: Multiple Choice
Which of the following is an incorrect fit in a stable organizational environment?
Given Answer:
A horizontal structure
Correct Answer:
A horizontal structure
1
out of 1 points
Question 83: Multiple Choice
The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.
Given Answer:
Euro
Correct Answer:
Euro
1
out of 1 points
1/12/2012
Question 84: True/False
The management science perspective emerged after World War II to treat problems associated with improving manufacturing.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 85: Multiple Choice
The human resource department at Paula's Powerwheels is implementing a number of functional level strategies. These strategies
include focusing on ways to retain and develop a stable work force and ways to improve efficiency in the organization. These functionallevel strategies are consistent with which of the following strategies?
Given Answer:
Overall cost leadership
Correct Answer:
Overall cost leadership
1
out of 1 points
Question 86: Multiple Choice
1/12/2012
Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) ____ strategy.
Given Answer:
focus
Correct Answer:
focus
1
out of 1 points
Question 87: Multiple Choice
____ works best for employees with moderate readiness, according to Hersey and Blanchard.
Given Answer:
Selling and telling
Correct Answer:
Selling and participating
0
out of 1 points
Question 88: True/False
The reality of today's borderless companies also means that consumers can easily identify from which country they are buying.
1/12/2012
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 89: Multiple Choice
Which of the following means that all the information the decision-maker needs is fully available?
Given Answer:
Certainty
Correct Answer:
Certainty
1
out of 1 points
Question 90: True/False
According to MANAGER'S SHOPTALK in Chapter 15, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people
are driven by higher-level needs.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
1/12/2012
Question 91: True/False
Permissive expectations typically would fit in a traditional vertical structure with fixed rules and a clear hierarchy of authority.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 92: Multiple Choice
____ is incentive pay that ties at least part of compensation to employee effort and performance.
Given Answer:
Pay-for-performance
Correct Answer:
Pay-for-performance
1
out of 1 points
Question 93: True/False
People in management positions have formal authority to direct and control immediate subordinates.
1/12/2012
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 94: True/False
Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 95: True/False
Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 96: True/False
1/12/2012
The contingency approach links the leader's behavioral style with the task readiness of subordinates.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 97: Multiple Choice
Keys to effective listening include all of the following EXCEPT
Given Answer:
have preconceptions.
Correct Answer:
have preconceptions.
1
out of 1 points
Question 98: True/False
Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.
1/12/2012
Given Answer:
True
Correct Answer:
True
1
out of 1 points
Question 99: Multiple Choice
____ includes behavior that is not always written down and may actually not serve an organization's bottom-line.
Given Answer:
Ethical responsibility
Correct Answer:
Ethical responsibility
1
out of 1 points
Question 100: Multiple Choice
Which of the following is not a function of management?
Given Answer:
Performance
Correct Answer:
Performance
1
out of 1 points
1/12/2012
Question 101: True/False
The administrative model of decision making describes how manager actually make decisions in difficult situations.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 102: Multiple Choice
A formal chain of command for both functional and divisional relationships is provided by the ____ approach to structure.
Given Answer:
team-based
Correct Answer:
horizontal matrix
0
out of 1 points
Question 103: Multiple Choice
The three subfields of the classical perspective include
1/12/2012
Given Answer:
administrative management, bureaucratic organization, and scientific management.
Correct Answer:
administrative management, bureaucratic organization, and scientific management.
1/12/2012
Scoring Rubric: Resume and Cover Letter for Business Communication Competency Area
Student Name: _____________________________________________________________Date: _____________________________________
Score
Organization and Form
Elements of Business Writing
Grammar, Usage, Mechanics,
and Spelling
1/12/2012
4
The writer uses a clear
and organized resume
format and the correct
and complete form for
a business letter. The
resume has identified
sections, which contain
complete and accurate
facts. Sections
are organized in a sensible
way: chronologically,
by order of importance,
or by skill.
The cover letter contains
the six essential
parts: heading, inside
address, salutation,
body, closing, and
signature.
The resume fills a single
page. It is written in
brief, understandable
phrases and contains
relevant or standard
facts. It does not contain
the pronoun I. The
letter explains its purpose
and identifies
what the writer wants:
a job, an interview, or
consideration. The letter
uses formal language
and contains no
extraneous details.
3
The writer uses an organized
resume format
and the correct
form for a business letter.
The resume has
identified sections,
which contain accurate
facts. Sections are
organized in a sensible
way: chronologically,
by order of importance,
or by skill. The
cover letter contains
the six essential parts:
heading, inside address,
salutation,
body, closing, and
signature.
2
The writer tries to
arrange the resume on
the page and approximates
the correct form
for a business letter.
The resume contains
accurate facts, but these
may not be arranged in
a logical way. The
cover letter may be
missing one or two
essential parts.
1
The writer demonstrates
a lack of understanding
of the correct
form for a resume and
business letter. The resume
is disorganized
and hard to understand;
section headings
may be used inconsistently
or may be missing
entirely. The letter
may lack several essential
parts.
The resume fills a single
page. It is written in
phrases and contains
mostly facts about educational
background
and experience. The
letter identifies what
the writer wants: a job,
an interview, or consideration.
The letter uses
formal language, but
the level of language
may be inconsistent.
The resume may not
fill the page. Facts
about educational
background and experience
may be incomplete
and difficult to
understand. Important
details are omitted. In
the letter, the writer
does not state the
purpose for writing.
The level of language
is inconsistent or
inappropriate.
There are no errors in
mechanics, usage,
grammar, or spelling.
There are some errors
in mechanics, usage,
grammar, or spelling,
but they do not detract
from the meaning.
The resume may not
fill the page. It is written
in words and
phrases that contain
assorted facts about
educational background
and experience;
these details may
be incomplete or hard
to understand. The letter
may not clearly
identify what the
writer wants, and
some parts may be
missing or may be
missing elements.
There are noticeable
errors in mechanics,
usage, grammar, or
spelling. Some of
these may hinder
comprehension.
The resume and letter
are hard to understand
because of numerous
errors in mechanics,
usage, grammar, or
spelling.
Comments: _______________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
1/12/2012
Core Questions from the Economics 232 Pre-/Post-Test
1. What is the opportunity cost of buying a new car?
a) The value of other goods and services you could have purchased with the money you spent on the car
b) The price you paid for the car
c) The cost of operating and maintaining the car
d) The difference between the price of the car and the price of a used car
2. Joe’s Pizza Company faces a demand for its pizzas which obeys the “law of demand.” This means if Joe lowers the price he charges per pizza
a) he will sell more pizzas.
b) he will sell fewer pizzas.
c) his profit will rise.
d) his profit will fall.
3. Which of the following would cause a shortage?
a) A price ceiling set below the equilibrium price.
b) A price ceiling set above the equilibrium price.
c) A price floor set below the equilibrium price.
d) A price floor set above the equilibrium price.
4. In order to increase tax revenue, the government should
a) raise taxes on goods with elastic demands.
b) raise taxes on goods with inelastic demands.
c) raise taxes on luxury items purchased mostly by the wealthy.
d) place equal taxes on all goods.
5. Marginal utility refers to the
a) additional satisfaction from consuming the last unit of a good.
b) additional profit generated by the last unit of a good sold.
c) benefit derived from all units of a good consumed.
d) opportunity cost of a good.
1/12/2012
6. Stephanie's Waterbeds faces the demand shown below for its beds. Each bed costs $300 to produce (no matter how many are made). If
Stephanie charges $700 per waterbed, how much total profit will she earn?
Price (per bed)
Quantity Demanded
$1000
1
$900
2
$800
3
$700
4
$600
5
a) $2800.
b) $2500.
c) $1600.
d) $1200.
7. Which of the following is necessary for perfectly competitive markets to exist?
a) A high level of advertising.
b) Barriers to entry for new firms.
c) A few firms have large shares of the market.
d) Firms with products that are perfect (identical) substitutes for each other.
8. Which of the following would reduce monopoly power in an industry?
a) Reducing the length of copyrights and patents.
b) Mergers between existing firms.
c) Allowing collusion between existing firms.
d) Strengthening licensing requirements in a profession.
9. Price discrimination
a) only occurs in competitive markets.
b) almost always is illegal in the United States.
c) is beneficial to some consumers.
d) reduces producers’ profits.
10. A public good is characterized by which of the following?
a) People who do not pay for the good can be excluded from using it.
b) If one person uses the good, it does not reduce its usefulness to others.
c) It is easy to determine who should pay the cost of the good.
d) All the above are characteristic of a public good.
1/12/2012
Grading Rubric for the ECO232 Post-Test
1(a)
2(a)
3(a)
4(b)
5(a)
6(c)
7(d)
8(a)
9(c)
10(b)
1/12/2012
PROGRAM NAME: Associate in Applied Science Degree in Business Administration – Accounting Technology, Business
Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in
Entrepreneurship
2010-11 PROGRAM EVALUATION PLAN
CALHOUN COMMUNITY COLLEGE
Competency Area
Business Principles
Business
Communication
1/12/2012
Student Learning
Outcome
Methods of
Evaluation or
Assessment
Evaluation or
Assessment
Standards
Assessment Results
Explain how
results were used
to improve student
learning,
curriculum, or
program.
Upon completion of
the Business
Administration
Program, students
will have an
understanding of
business principles
including planning,
organizing, staffing,
directing and
controlling.
BUS 275 Final Exam
Completing this
course, students take
the final exam. At
least 70% of the
Business
Administration
students will score
70% or better on the
final exam.
81% of the Business
Administrations
students scored 70%
or better on the final
exam. This is an
improvement of 19.5
points from the
previous year when
we did not meet our
70% metric.
Results of this student
success were
disseminated to all
Business faculty at
the end of each
semester. This
information was used
to revise and improve
course instruction.
Upon completion of
the Business
Administration
Program, students
will create a written
resume with a cover
letter.
Student Resumes with
Cover Letter
At least 70% of
Business
Administration
Students will produce
a completed resume
and cover letter with a
score of 70 or better.
The scoring rubric is
attached.
93.02% of the
Business
Administration
students produced a
completed resume and
cover letter with a
score of 70% or
better. This is an
improvement from the
previous year when
we did not meet our
70% metric.
Results of this student
success were
disseminated to all
Business faculty at
the end of each
semester. This
information was used
to revise and improve
course instruction.
Accounting Skills
Upon completion of
the Business
Administration
Program, students
will be able to
complete the
accounting cycle.
Graded Bus 241
Comprehensive
Project including a
complete business
accounting cycle
(known as a practice
set in accounting).
At least 70% of
Business
Administration
Students will
complete an
accounting project
encompassing one
complete business
accounting cycle with
a score of 70 or better.
95.64% of the
Business
Administration
Students who
completed the
Comprehensive
Project scored 70% or
better.
Results of this student
success were
disseminated to all
Business faculty at
the end of each
semester. This
information was used
to revise and improve
course instruction.
Economics
Upon completion of
the Business
Administration
Program, students
will demonstrate an
understanding
fundamental
economic principles
and current economic
conditions.
The use of 10
standard questions on
the ECO 232 post-test
which address
awareness of core
economic principles
and current economic
events.
At least 70% of
Business
Administration
Students will answer
70%, or more, of the
selected questions
correctly.
71% of the Business
Administration
students scored 70%
or better on the
Economics Post-Test.
This is an
improvement from the
last academic year
(62%), Results of this
metric were
disseminated to all of
the Economic
instructors to use to
revise and improve
course instruction
1/12/2012
BUS 275 Final Exam results for 2010-2011 Academic Year
Scored >= 70%
Scored < 70%
Percentage Frequency
81
70
19
18
Percentage
Scored < 70%
Scored >= 70%
0
20
40
This data is based upon 5 sections taught by 3 instructors
1/12/2012
60
80
100
BUS215 Resume/Cover Letter results for 2010-2011 Academic Year
Percentage Frequency
93.02
79
6.98
31
Scored >= 70%
Scored < 70%
Percentage
Scored < 70%
Scored >= 70%
0
20
40
This data is based upon 5 sections taught by 3 instructors.
1/12/2012
60
80
100
BUS241 results for 2010-2011 Academic Year
Percentage Frequency
Scored >=70
95.64
307
Scored < 70
4.36
14
Did not complete the Project
97
Percentage
Scored <
70
Scored
>=70
0
20
40
60
This data is based upon 16 sections taught 5 instructors.
1/12/2012
80
100
120
ECO232 Post-test Results for 2010-2011 Academic Year
Percentage
Frequency
Scored >=70%
71
75
Scored < 70%
29
30
Precentage
Scored < 70%
Scored >=70%
0
1/12/2012
10
20
30
40
50
60
70
80
BUS275 Final Exam and Scoring Rubric
Grade Test: Final Exam: Chapters 1 - 19
Assign a grade and feedback for the current test attempt. When available, click
Save and Next or use the arrow buttons to navigate through or grade the
attempts in the queue one at a time. If no grade is assigned to the attempt,
clicking Save and Next will not change the status of the attempt. If multiple
attempts for a test have been allowed, a Student's grade is not released until all
of the attempts have beeen graded. Click Hide User Names to grade attempts
anonymously. Click Show User Names to display user information. More Help
Test Information
Status
Completed
Score
100 out of 115 points
Time Elapsed
1 hour, 40 minutes out of 2 hours.
Started Date
12/13/11 12:07 PM
Submitted Date 12/13/11 1:48 PM
Instructions
Clear Attempt Clear Attempt Click Clear Attempt to clear this user’s attempt.
Question 1: Multiple Choice
For the video that was viewed in class, the lecturer's name is
Given Answer:
1/12/2012
Dr. Randy Pausch
Correct Answer:
Dr. Randy Pausch
5
out of 5 points
Question 2: Multiple Choice
The name of the video that we watched in class is
Given Answer:
The Last Lecture
Correct Answer:
The Last Lecture
5
out of 5 points
Question 3: Multiple Choice
Which of the following is (are) a motivator(s) for this video that we
viewed in class?
Given Answer:
1/12/2012
All of the above
Correct Answer:
All of the above
5
out of 5 points
Question 4: True/False
Nonprogrammed decisions require six steps, however, programmed
decisions being structured and well understood requires only one step.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 5: True/False
Efficiency can be calculated as the amount of resources used to
produce a product or service.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
1/12/2012
Question 6: True/False
Other organizations in the same industry or type of business that
provide goods or services to the same set of customers are referred to
as suppliers.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 7: Multiple Choice
According to the text, all of the following are ways managers can
improve their writing skills EXCEPT:
Given Answer:
Write lengthy explanations
Correct Answer:
Write lengthy explanations
1
out of 1 points
Question 8: True/False
1/12/2012
The virtual teams have resulted from globalization and advances in
technology.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 9: True/False
Level 5 leaders are ambitious for themselves and their organizations.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 10: Multiple Choice
Darren set goals for each of his employees. Each employee ended up
with at least twenty-five goals. This process violates which of the
following criteria for effective goals?
Given Answer:
Covers key result areas
1/12/2012
Correct Answer:
Covers key result areas
1
out of 1 points
Question 11: Multiple Choice
Sexual harassment is unethical because it violates an important part of
which approach to ethical behavior?
Given Answer:
The moral-rights approach
Correct Answer:
The moral-rights approach
1
out of 1 points
Question 12: Multiple Choice
Herman is a team leader at CyberChasers. He usually tries to resolve
conflict by referring the problem to a third party, such as his boss. This
style of conflict resolution is known as
Given Answer:
1/12/2012
mediation.
Correct Answer:
mediation.
1
out of 1 points
Question 13: True/False
Assessment centers are normally located in a firm's accounting
department and have the responsibility of assessing other
departments for the costs involved with human resource
management.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 14: Multiple Choice
Culture can be defined as
Given
Answer:
1/12/2012
the set of key values, beliefs, understandings, and
norms shared by members of an organization
Correct
Answer:
1
the set of key values, beliefs, understandings, and
norms shared by members of an organization
out of 1 points
Question 15: Multiple Choice
Which communication channel would be most successful to inform
managers of impending company-wide layoff?
Given Answer:
Face to face contact
Correct Answer:
Face to face contact
1
out of 1 points
Question 16: Multiple Choice
Good examples of ____ decisions are strategic decisions.
Given Answer:
nonprogrammed
1/12/2012
Correct Answer:
nonprogrammed
1
out of 1 points
Question 17: Multiple Choice
Most early interpretations of the Hawthorne studies argued that the
factor that best explained increased output was
Given Answer:
human relations.
Correct Answer:
human relations.
1
out of 1 points
Question 18: Multiple Choice
Which of these styles would likely be appropriate for a counseling job?
Given Answer:
Sensation-feeling
1/12/2012
Correct Answer:
Sensation-feeling
1
out of 1 points
Question 19: Multiple Choice
Stephanie works in one of seven research and development
departments at Tara's Terrace, Inc. This would suggest that Tara's
Terrace has a
Given Answer:
divisional structure.
Correct Answer:
divisional structure.
1
out of 1 points
Question 20: True/False
Recency supports the old truism that first impressions really do count.
1/12/2012
Given Answer:
False
Correct Answer:
False
1
out of 1 points
Question 21: True/False
Rational persuasion is one interpersonal influence tactic available for
leaders.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 22: True/False
The tendency to see one's own personal traits in other people refers to
attribution.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 23: True/False
The leadership grid suggests a two-dimensional leadership theory that
measures a leader's concern for people and concern for production.
1/12/2012
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 24: Multiple Choice
A culture that accepts only one way of doing things and one set of
values and beliefs is referred to as a(n)
Given Answer:
monoculture.
Correct Answer:
monoculture.
1
out of 1 points
Question 25: True/False
More organizations are requiring all employees to perform boundaryspanning because of environmental turbulence and uncertainty.
1/12/2012
Given Answer:
True
Correct Answer:
True
1
out of 1 points
Question 26: True/False
Operations management represents the field of management that
specializes in the physical production of goods and services.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 27: Multiple Choice
The ____ is the basis for the strategic level of goals and plans which in
turn shapes the ____ and ____ level.
Given Answer:
mission, tactical, operational
Correct Answer:
mission, tactical, operational
1
out of 1 points
Question 28: True/False
1/12/2012
As a common way group norms develop, primacy means that the first
behaviors that occur in a team often set a precedent for later team
expectations.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 29: True/False
Manager least enjoy activities such as controlling subordinates and
managing time pressures.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 30: True/False
Groupthink describes the tendency to go along with others for the
sake of avoiding conflict.
1/12/2012
Given Answer:
False
Correct Answer:
False
1
out of 1 points
Question 31: True/False
Vertical integration means a firm expands into businesses that either
produce the supplies needed to make products or that distribute and
sell those products to customers.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 32: Multiple Choice
Frank Gilbreth felt that efficiency equated with ____.
Given Answer:
one best way to do work
Correct Answer:
one best way to do work
1
out of 1 points
Question 33: Multiple Choice
1/12/2012
Which of the following is a formal team composed of a manager and
his or her subordinates?
Given Answer:
Vertical team
Correct Answer:
Vertical team
1
out of 1 points
Question 34: Multiple Choice
Which of the following portfolio categories is made up of poor
performers who command only a small share of a slow growth
market?
Given Answer:
Dog
Correct Answer:
Dog
1
out of 1 points
Question 35: True/False
1/12/2012
Team members take the responsibilities of scheduling work and
vacations and ordering materials in a self-directed team.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 36: True/False
The relationship-oriented leader performs better in situations of
intermediate favorability because human relations skills are important
in achieving high group performance.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 37: Multiple Choice
The ____ leader is distinguished by their ability to bring about
organizational change.
Given Answer:
transformational
1/12/2012
Correct Answer:
transformational
1
out of 1 points
Question 38: Multiple Choice
Candice is a member of a team at Juggle, Inc. She meets with coworkers from her department to discuss ways to improve quality and
the general work environment. This is an example of a
Given Answer:
problem-solving team.
Correct Answer:
problem-solving team.
1
out of 1 points
Question 39: Multiple Choice
Ian does not have much of a relationship with his subordinates. They
feel obligated to do as he says because he's the boss. This is an
example of
Given Answer:
1/12/2012
legitimate power.
Correct Answer:
legitimate power.
1
out of 1 points
Question 40: True/False
A task force or a crossfunctional team is a group of employees from
different departments formed to deal with a specific activity and
existing only until the task is completed.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 41: Multiple Choice
____ matches with the preconventional level of personal moral
development.
Given Answer:
Task accomplishment
1/12/2012
Correct Answer:
Task accomplishment
1
out of 1 points
Question 42: Multiple Choice
____ is an organization structure that divides the major functions of
the organization into separate companies.
Given Answer:
The virtual network approach
Correct Answer:
The virtual network approach
1
out of 1 points
Question 43: True/False
The ideal size of work teams often is thought to be eight
1
Given Answer:
False
Correct Answer:
False
out of 1 points
1/12/2012
Question 44: Multiple Choice
____ refers to the tendency for the presence of others to enhance
one's motivation and performance.
Given Answer:
Public praise
Correct Answer:
Social facilitation
0
out of 1 points
Question 45: Multiple Choice
The early research on leadership traits was referred to as the
Given Answer:
great man approach.
Correct Answer:
great man approach.
1
out of 1 points
Question 46: True/False
1/12/2012
A high need for power often is associated with successful attainment
of top levels in the organizational hierarchy.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 47: Multiple Choice
Downward communication is usually used to communicate
information about all of the following EXCEPT
Given Answer:
suggestions for improvement.
Correct Answer:
suggestions for improvement.
1
out of 1 points
Question 48: True/False
A discussion is often resolved by logic or "beating down" opponents,
whereas, dialogue asks that participants suspend their attachments to
1/12/2012
a particular viewpoint so that a deeper level of listening, synthesis, and
meaning can evolve from the group.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 49: Multiple Choice
Which of the following organizations have a flat structure compared to
others?
Given Answer:
Organization B with three hierarchical levels
Correct Answer:
Organization B with three hierarchical levels
1
out of 1 points
Question 50: True/False
Front-line mangers have the final responsibility for strategic planning.
Given Answer:
1/12/2012
False
Correct Answer:
1
False
out of 1 points
Question 51: Multiple Choice
When a small community hospital decides to add a radiation therapy
unit, it is considered as a
Given Answer:
programmed decision.
Correct Answer:
nonprogrammed decision.
0
out of 1 points
Question 52: True/False
Customers are the people and organizations in the environment who
acquire goods or services from the organization.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
1/12/2012
Question 53: True/False
Symbols, stories, heroes, slogans, and ceremonies combine to create
an organization's culture.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 54: Multiple Choice
The organization's reason for existence is known as
Given Answer:
the organization's mission.
Correct Answer:
the organization's mission.
1
out of 1 points
Question 55: True/False
The functional structure is sometimes called a product, a program, or
1/12/2012
self-contained unit structure.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 56: True/False
One of the important reasons for the success of UPS is the concept of
bureaucracy.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 57: True/False
Becoming a successful manager means thinking in terms of building
teams and networks, becoming a motivator and organizer within a
highly interdependent system of people and work.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
1/12/2012
Question 58: True/False
Metacognitive awareness means to step back and see the big picture
required for effective planning, monitoring, and evaluating an
organization.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 59: True/False
Forms of nonverbal communication include blushing, perspiring,
glancing, crying, and laughing.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 60: Multiple Choice
____ involves exposing traditional managers to nontraditional peers to
help break down stereotypical beliefs.
1/12/2012
Given Answer:
Exposure
Correct Answer:
Exposure
1
out of 1 points
Question 61: True/False
Prohibition of discrimination of qualified individuals by employers on
the basis of disability and the requirement "reasonable
accommodations" be provided are enforced by the Americans with
Disabilities Act of 1990.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 62: Multiple Choice
Which of the following refers to the rate at which one country's
currency is exchanged for another country's currency?
Given Answer:
1/12/2012
Exchange rate
Correct Answer:
Exchange rate
1
out of 1 points
Question 63: Multiple Choice
Marion is a great manager and he has a number of special skills. In
particular, Marion has the ability to get his subordinates to do more
than would be normally expected. Which of the following terms best
describes Marion?
Given Answer:
Charismatic leader
Correct Answer:
Charismatic leader
1
out of 1 points
Question 64: Multiple Choice
When properly managed, ____ can create additional value with
existing resources, providing a big boost to the bottom line.
1/12/2012
Given Answer:
synergy
Correct Answer:
synergy
1
out of 1 points
Question 65: Multiple Choice
All of the following are characteristics of administrative decision
making model EXCEPT
Given Answer:
conditions of certainty.
Correct Answer:
conditions of certainty.
1
out of 1 points
Question 66: Multiple Choice
____ means that managers focus on leveraging and developing more
from the firm's existing assets, capabilities, and core competencies in a
1/12/2012
way that will provide a sustained competitive advantage.
Given Answer:
Dynamic capability
Correct Answer:
Dynamic capability
1
out of 1 points
Question 67: Multiple Choice
____ is the final step in the MBO process.
Given Answer:
Appraise overall performance
Correct Answer:
Appraise overall performance
1
out of 1 points
Question 68: Multiple Choice
The conventional stage of moral development is best described by
1/12/2012
which of the following statements?
Given Answer:
Everybody else is doing it, so it must be okay.
Correct Answer:
Everybody else is doing it, so it must be okay.
1
out of 1 points
Question 69: Multiple Choice
____ describes whether a person who has observed others handle
situations in the same way he would.
Given Answer:
Consistency
Correct Answer:
Consensus
0
out of 1 points
Question 70: Multiple Choice
1/12/2012
Research has shown that
Given Answer:
diverse groups are more creative than homogeneous
groups.
Correct
Answer:
1
diverse groups are more creative than homogeneous
groups.
out of 1 points
Question 71: True/False
A tendency to regard their own culture as superior and to downgrade
other cultures reflects an attitude called geocentric.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 72: Multiple Choice
The legal-political environment, in international operations, includes
which of the following?
1/12/2012
Given Answer:
Political risks
Correct Answer:
Political risks
1
out of 1 points
Question 73: True/False
The communication and education approach for overcoming
resistance to change should be used when the change is technical and
the users need accurate information and analysis to understand
change.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 74: Multiple Choice
The Write Pens, Inc. wants to reduce transferring costs by producing
closer to the consumer in a foreign country. This will also help in
reducing transportation and storage costs. Which strategy would be
the best to use given the circumstances?
1/12/2012
Given Answer:
Direct investing
Correct Answer:
Direct investing
1
out of 1 points
Question 75: Multiple Choice
Which of the following statements is true?
Given
Answer:
Correct
Answer:
1
Self-managed teams are empowered with decisionmaking authority.
Self-managed teams are empowered with decisionmaking authority.
out of 1 points
Question 76: True/False
A plan tells "why" to achieve the goal.
1/12/2012
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 77: Multiple Choice
All of the following are cultural dimensions as defined by the GLOBE
Project, except:
Given Answer:
masculinity
Correct Answer:
masculinity
1
out of 1 points
Question 78: Multiple Choice
Which of the following typically is NOT considered a staff department?
Given Answer:
Strategic planning
1/12/2012
Correct Answer:
Manufacturing
0
out of 1 points
Question 79: Multiple Choice
The classical model of decision making is based on ____ assumptions.
Given Answer:
economic
Correct Answer:
economic
1
out of 1 points
Question 80: True/False
A transnational strategy seeks to achieve both global integration and
national responsiveness.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
1/12/2012
Question 81: Multiple Choice
According to the Manager's Shoptalk of chapter 2, which of the
following is not in the top five contemporary management tools?
Given Answer:
Collaborative innovation
Correct Answer:
Collaborative innovation
1
out of 1 points
Question 82: Multiple Choice
Which of the following is an incorrect fit in a stable organizational
environment?
Given Answer:
A horizontal structure
Correct Answer:
A horizontal structure
1
out of 1 points
1/12/2012
Question 83: Multiple Choice
The ____ is a single European currency that replaced 12 national
currencies and unify a huge marketplace.
Given Answer:
Euro
Correct Answer:
Euro
1
out of 1 points
Question 84: True/False
The management science perspective emerged after World War II to
treat problems associated with improving manufacturing.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 85: Multiple Choice
1/12/2012
The human resource department at Paula's Powerwheels is
implementing a number of functional level strategies. These strategies
include focusing on ways to retain and develop a stable work force and
ways to improve efficiency in the organization. These functional-level
strategies are consistent with which of the following strategies?
Given Answer:
Overall cost leadership
Correct Answer:
Overall cost leadership
1
out of 1 points
Question 86: Multiple Choice
Mingles, Inc. concentrates its efforts on its target market of 18 to 25
year olds. It is using a(n) ____ strategy.
Given Answer:
focus
Correct Answer:
focus
1
out of 1 points
Question 87: Multiple Choice
1/12/2012
____ works best for employees with moderate readiness, according to
Hersey and Blanchard.
Given Answer:
Selling and telling
Correct Answer:
Selling and participating
0
out of 1 points
Question 88: True/False
The reality of today's borderless companies also means that
consumers can easily identify from which country they are buying.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 89: Multiple Choice
Which of the following means that all the information the decision-
1/12/2012
maker needs is fully available?
Given Answer:
Certainty
Correct Answer:
Certainty
1
out of 1 points
Question 90: True/False
According to MANAGER'S SHOPTALK in Chapter 15, a criticism of
carrot-and-stick approaches is that extrinsic rewards assume people
are driven by higher-level needs.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 91: True/False
Permissive expectations typically would fit in a traditional vertical
structure with fixed rules and a clear hierarchy of authority.
1/12/2012
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 92: Multiple Choice
____ is incentive pay that ties at least part of compensation to
employee effort and performance.
Given Answer:
Pay-for-performance
Correct Answer:
Pay-for-performance
1
out of 1 points
Question 93: True/False
People in management positions have formal authority to direct and
control immediate subordinates.
1/12/2012
Given Answer:
False
Correct Answer:
True
0
out of 1 points
Question 94: True/False
Administrative acts and decisions recorded in writing is one of the six
characteristics of the ideal bureaucracy.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 95: True/False
Workforce diversity refers to hiring people from different geographic
regions of the country but of same nationality.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 96: True/False
The contingency approach links the leader's behavioral style with the
task readiness of subordinates.
1/12/2012
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 97: Multiple Choice
Keys to effective listening include all of the following EXCEPT
Given Answer:
have preconceptions.
Correct Answer:
have preconceptions.
1
out of 1 points
Question 98: True/False
Tactical plans are designed to help execute the major strategic plans
and to accomplish a specific part of the company's strategy.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
1/12/2012
Question 99: Multiple Choice
____ includes behavior that is not always written down and may
actually not serve an organization's bottom-line.
Given Answer:
Ethical responsibility
Correct Answer:
Ethical responsibility
1
out of 1 points
Question 100: Multiple Choice
Which of the following is not a function of management?
Given Answer:
Performance
Correct Answer:
Performance
1
out of 1 points
Question 101: True/False
1/12/2012
The administrative model of decision making describes how manager
actually make decisions in difficult situations.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 102: Multiple Choice
A formal chain of command for both functional and divisional
relationships is provided by the ____ approach to structure.
Given Answer:
team-based
Correct Answer:
horizontal matrix
0
out of 1 points
Question 103: Multiple Choice
The three subfields of the classical perspective include
1/12/2012
Given
Answer:
Correct
Answer:
1/12/2012
administrative management, bureaucratic
organization, and scientific management.
administrative management, bureaucratic
organization, and scientific management.
Scoring Rubric: Resume and Cover Letter for Business Communication Competency Area
Student Name: _____________________________________________________________Date: _____________________________________
Score
Organization and Form
Elements of Business Writing
Grammar, Usage, Mechanics,
and Spelling
1/12/2012
4
The writer uses a clear
and organized resume
format and the correct
and complete form for
a business letter. The
resume has identified
sections, which contain
complete and accurate
facts. Sections
are organized in a sensible
way: chronologically,
by order of importance,
or by skill.
The cover letter contains
the six essential
parts: heading, inside
address, salutation,
body, closing, and
signature.
The resume fills a single
page. It is written in
brief, understandable
phrases and contains
relevant or standard
facts. It does not contain
the pronoun I. The
letter explains its purpose
and identifies
what the writer wants:
a job, an interview, or
consideration. The letter
uses formal language
and contains no
extraneous details.
3
The writer uses an organized
resume format
and the correct
form for a business letter.
The resume has
identified sections,
which contain accurate
facts. Sections are
organized in a sensible
way: chronologically,
by order of importance,
or by skill. The
cover letter contains
the six essential parts:
heading, inside address,
salutation,
body, closing, and
signature.
2
The writer tries to
arrange the resume on
the page and approximates
the correct form
for a business letter.
The resume contains
accurate facts, but these
may not be arranged in
a logical way. The
cover letter may be
missing one or two
essential parts.
1
The writer demonstrates
a lack of understanding
of the correct
form for a resume and
business letter. The resume
is disorganized
and hard to understand;
section headings
may be used inconsistently
or may be missing
entirely. The letter
may lack several essential
parts.
The resume fills a single
page. It is written in
phrases and contains
mostly facts about educational
background
and experience. The
letter identifies what
the writer wants: a job,
an interview, or consideration.
The letter uses
formal language, but
the level of language
may be inconsistent.
The resume may not
fill the page. Facts
about educational
background and experience
may be incomplete
and difficult to
understand. Important
details are omitted. In
the letter, the writer
does not state the
purpose for writing.
The level of language
is inconsistent or
inappropriate.
There are no errors in
mechanics, usage,
grammar, or spelling.
There are some errors
in mechanics, usage,
grammar, or spelling,
but they do not detract
from the meaning.
The resume may not
fill the page. It is written
in words and
phrases that contain
assorted facts about
educational background
and experience;
these details may
be incomplete or hard
to understand. The letter
may not clearly
identify what the
writer wants, and
some parts may be
missing or may be
missing elements.
There are noticeable
errors in mechanics,
usage, grammar, or
spelling. Some of
these may hinder
comprehension.
The resume and letter
are hard to understand
because of numerous
errors in mechanics,
usage, grammar, or
spelling.
Comments: _______________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
1/12/2012
Core Questions from the Economics 232 Pre-/Post-Test
1. What is the opportunity cost of buying a new car?
a) The value of other goods and services you could have purchased with the money you spent on the car
b) The price you paid for the car
c) The cost of operating and maintaining the car
d) The difference between the price of the car and the price of a used car
2. Joe’s Pizza Company faces a demand for its pizzas which obeys the “law of demand.” This means if Joe lowers the price he charges per pizza
a) he will sell more pizzas.
b) he will sell fewer pizzas.
c) his profit will rise.
d) his profit will fall.
3. Which of the following would cause a shortage?
a) A price ceiling set below the equilibrium price.
b) A price ceiling set above the equilibrium price.
c) A price floor set below the equilibrium price.
d) A price floor set above the equilibrium price.
4. In order to increase tax revenue, the government should
a) raise taxes on goods with elastic demands.
b) raise taxes on goods with inelastic demands.
c) raise taxes on luxury items purchased mostly by the wealthy.
d) place equal taxes on all goods.
5. Marginal utility refers to the
a) additional satisfaction from consuming the last unit of a good.
b) additional profit generated by the last unit of a good sold.
c) benefit derived from all units of a good consumed.
d) opportunity cost of a good.
1/12/2012
6. Stephanie's Waterbeds faces the demand shown below for its beds. Each bed costs $300 to produce (no matter how many are made). If
Stephanie charges $700 per waterbed, how much total profit will she earn?
Price (per bed)
Quantity Demanded
$1000
1
$900
2
$800
3
$700
4
$600
5
a) $2800.
b) $2500.
c) $1600.
d) $1200.
7. Which of the following is necessary for perfectly competitive markets to exist?
a) A high level of advertising.
b) Barriers to entry for new firms.
c) A few firms have large shares of the market.
d) Firms with products that are perfect (identical) substitutes for each other.
8. Which of the following would reduce monopoly power in an industry?
a) Reducing the length of copyrights and patents.
b) Mergers between existing firms.
c) Allowing collusion between existing firms.
d) Strengthening licensing requirements in a profession.
9. Price discrimination
a) only occurs in competitive markets.
b) almost always is illegal in the United States.
c) is beneficial to some consumers.
d) reduces producers’ profits.
10. A public good is characterized by which of the following?
a) People who do not pay for the good can be excluded from using it.
b) If one person uses the good, it does not reduce its usefulness to others.
c) It is easy to determine who should pay the cost of the good.
d) All the above are characteristic of a public good.
1/12/2012
Grading Rubric for the ECO232 Post-Test
1. 1(a)
2. 2(a)
3. 3(a)
4. 4(b)
5. 5(a)
6. 6(c)
7. 7(d)
8. 8(a)
9. 9(c)
10. 10(b)
1/12/2012
PROGRAM NAME: Associate of Applied Science Degree in Business Administration – Accounting Technology, Business
Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in
Entrepreneurship
2011-12 PROGRAM EVALUATION PLAN
Data available for Fall 2011 Only
CALHOUN COMMUNITY COLLEGE
Competency Area
Business Principles
Business
Communication
1/12/2012
Student Learning
Outcome
Methods of
Evaluation or
Assessment
Evaluation or
Assessment
Standards
Assessment Results
Explain how
results were used
to improve student
learning,
curriculum, or
program.
Upon completion of
the Business
Administration
Program, students
will have an
understanding of
business principles
including planning,
organizing, staffing,
directing and
controlling.
BUS 275 Final Exam
Completing this
course, students take
the final exam. At
least 75% of the
Business
Administration
students will score
70% or better on the
final exam.
88.88% of the
Business
Administration
students scored 70%
or better on the final
exam
This shows a 18.88
point improvement
over the desired
metric and an 8 point
improvement over the
previous year. These
results were
disseminated to all of
the BUS275
instructors so they can
revise and improve
their instructor.
Upon completion of
the Business
Administration
Program, students
will create a written
resume with a cover
letter.
Student Resumes with
Cover Letter
At least 75% of
Business
Administration
Students will produce
a completed resume
and cover letter with a
score of 70 or better.
The scoring rubric is
attached.
90.9% of Business
Administration
students scored 70%
or better on the
Resume and Cover
Letter.
This shows a 15 point
improvement over the
desired metric, but 2
points lower than last
year. These results
were disseminated to
all of the BUS215
instructors so they can
revise and improve
their instruction.
Accounting Skills
Upon completion of
the Business
Administration
Program, students
will be able to
complete the
accounting cycle.
Graded Bus 241
Comprehensive
Project including a
complete business
accounting cycle
(known as a practice
set in accounting).
At least 80% of
Business
Administration
Students will
complete an
accounting project
encompassing one
complete business
accounting cycle.
92.67% of the
Business
Administration
students scored a 70
or better on this
comprehensive
project
Our students
exceeded the desired
metric of 80% by 12
points. However, this
represents a drop of
2.5 points from the
previous academic
year. This was
shared with the
faculty who teach
BUS241 and the
information was used
to revise and improve
course instruction.
Economics
Upon completion of
the Business
Administration
Program, students
will demonstrate an
understanding
fundamental
economic principles
and current economic
conditions.
The use of 10
standard questions on
the ECO 232 post-test
which address
awareness of core
economic principles
and current economic
events.
At least 75% of
Business
Administration
Students will answer
70%, or more, of the
selected questions
correctly.
62% of the Business
Administration
students scored a 70
of better on the
Economics
Microeconomics
Post-Test.
Results of the
posttest, for
individual students
and sections, were
disseminated to all
ECO231 faculty at the
end of each semester.
This information was
used to revise and
improve course
instruction.
1/12/2012
BuS275 Results ofr Fall of 2011
Percentage Frequency
88.88
32
11.12
4
Scored >=70%
Scored <70%
Percentage
Scored <70%
Scored >=70%
0
1/12/2012
20
40
60
80
100
BIS215 Results for Fall of 2011
Percentage Frequency
90.9
70
9.1
7
Scored >= 70%
Scored < 70%
Percentage
Scored < 70%
Scored >= 70%
0
1/12/2012
20
40
60
80
100
BUS241 Results for 2011-2012 Academic hear (Fall 2011 only)
Percentage Frequency
92.67
177
7.33
14
68
Scored >=70
Scored < 70
Did not complete project
Percentage
Scored < 70
Scored >=70
0
1/12/2012
20
40
60
80
100
ECO232 Post-Test Results for Fall of 2011
Scored >=70%
Scored < 70%
Percentage Frequency
62
57
38
35
Percentage
Scored < 70%
Scored >=70%
0
1/12/2012
10
20
30
40
50
60
70
BUS275 Final Exam and Scoring Rubric
Grade Test: Final Exam: Chapters 1 - 19
Assign a grade and feedback for the current test attempt. When available, click Save and Next or use the arrow buttons to navigate through or
grade the attempts in the queue one at a time. If no grade is assigned to the attempt, clicking Save and Next will not change the status of the
attempt. If multiple attempts for a test have been allowed, a Student's grade is not released until all of the attempts have beeen graded. Click
Hide User Names to grade attempts anonymously. Click Show User Names to display user information. More Help
Test Information
Status
Completed
Score
100 out of 115 points
Time Elapsed
1 hour, 40 minutes out of 2 hours.
Started Date
12/13/11 12:07 PM
Submitted Date 12/13/11 1:48 PM
Instructions
Clear Attempt Clear Attempt Click Clear Attempt to clear this user’s attempt.
Question 1: Multiple Choice
For the video that was viewed in class, the lecturer's name is
Given Answer:
Dr. Randy Pausch
1/12/2012
Correct Answer:
Dr. Randy Pausch
5
out of 5 points
Question 2: Multiple Choice
The name of the video that we watched in class is
Given Answer:
The Last Lecture
Correct Answer:
The Last Lecture
5
out of 5 points
Question 3: Multiple Choice
Which of the following is (are) a motivator(s) for this video that we viewed in class?
Given Answer:
All of the above
Correct Answer:
1/12/2012
All of the above
5
out of 5 points
Question 4: True/False
Nonprogrammed decisions require six steps, however, programmed decisions being structured and well understood requires only one
step.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 5: True/False
Efficiency can be calculated as the amount of resources used to produce a product or service.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 6: True/False
Other organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to
1/12/2012
as suppliers.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 7: Multiple Choice
According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
Given Answer:
Write lengthy explanations
Correct Answer:
Write lengthy explanations
1
out of 1 points
Question 8: True/False
The virtual teams have resulted from globalization and advances in technology.
1/12/2012
Given Answer:
True
Correct Answer:
True
1
out of 1 points
Question 9: True/False
Level 5 leaders are ambitious for themselves and their organizations.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 10: Multiple Choice
Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the
following criteria for effective goals?
Given Answer:
Covers key result areas
Correct Answer:
Covers key result areas
1
out of 1 points
Question 11: Multiple Choice
1/12/2012
Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?
Given Answer:
The moral-rights approach
Correct Answer:
The moral-rights approach
1
out of 1 points
Question 12: Multiple Choice
Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem to a third party, such as his boss.
This style of conflict resolution is known as
Given Answer:
mediation.
Correct Answer:
mediation.
1
out of 1 points
Question 13: True/False
Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments
1/12/2012
for the costs involved with human resource management.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 14: Multiple Choice
Culture can be defined as
Given Answer:
the set of key values, beliefs, understandings, and norms shared by members of an organization
Correct Answer:
the set of key values, beliefs, understandings, and norms shared by members of an organization
1
out of 1 points
Question 15: Multiple Choice
Which communication channel would be most successful to inform managers of impending company-wide layoff?
Given Answer:
Face to face contact
1/12/2012
Correct Answer:
Face to face contact
1
out of 1 points
Question 16: Multiple Choice
Good examples of ____ decisions are strategic decisions.
Given Answer:
nonprogrammed
Correct Answer:
nonprogrammed
1
out of 1 points
Question 17: Multiple Choice
Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was
Given Answer:
human relations.
Correct Answer:
1/12/2012
human relations.
1
out of 1 points
Question 18: Multiple Choice
Which of these styles would likely be appropriate for a counseling job?
Given Answer:
Sensation-feeling
Correct Answer:
Sensation-feeling
1
out of 1 points
Question 19: Multiple Choice
Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace
has a
Given Answer:
divisional structure.
Correct Answer:
1/12/2012
divisional structure.
1
out of 1 points
Question 20: True/False
Recency supports the old truism that first impressions really do count.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 21: True/False
Rational persuasion is one interpersonal influence tactic available for leaders.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 22: True/False
The tendency to see one's own personal traits in other people refers to attribution.
1/12/2012
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 23: True/False
The leadership grid suggests a two-dimensional leadership theory that measures a leader's concern for people and concern for
production.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 24: Multiple Choice
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)
Given Answer:
monoculture.
Correct Answer:
monoculture.
1
out of 1 points
1/12/2012
Question 25: True/False
More organizations are requiring all employees to perform boundary-spanning because of environmental turbulence and uncertainty.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 26: True/False
Operations management represents the field of management that specializes in the physical production of goods and services.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 27: Multiple Choice
The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
Given Answer:
mission, tactical, operational
1/12/2012
Correct Answer:
mission, tactical, operational
1
out of 1 points
Question 28: True/False
As a common way group norms develop, primacy means that the first behaviors that occur in a team often set a precedent for later
team expectations.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 29: True/False
Manager least enjoy activities such as controlling subordinates and managing time pressures.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 30: True/False
1/12/2012
Groupthink describes the tendency to go along with others for the sake of avoiding conflict.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 31: True/False
Vertical integration means a firm expands into businesses that either produce the supplies needed to make products or that distribute
and sell those products to customers.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 32: Multiple Choice
Frank Gilbreth felt that efficiency equated with ____.
Given Answer:
one best way to do work
Correct Answer:
1/12/2012
one best way to do work
1
out of 1 points
Question 33: Multiple Choice
Which of the following is a formal team composed of a manager and his or her subordinates?
Given Answer:
Vertical team
Correct Answer:
Vertical team
1
out of 1 points
Question 34: Multiple Choice
Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
Given Answer:
Dog
Correct Answer:
Dog
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1
out of 1 points
Question 35: True/False
Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 36: True/False
The relationship-oriented leader performs better in situations of intermediate favorability because human relations skills are important
in achieving high group performance.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 37: Multiple Choice
The ____ leader is distinguished by their ability to bring about organizational change.
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Given Answer:
transformational
Correct Answer:
transformational
1
out of 1 points
Question 38: Multiple Choice
Candice is a member of a team at Juggle, Inc. She meets with co-workers from her department to discuss ways to improve quality and
the general work environment. This is an example of a
Given Answer:
problem-solving team.
Correct Answer:
problem-solving team.
1
out of 1 points
Question 39: Multiple Choice
Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an
example of
1/12/2012
Given Answer:
legitimate power.
Correct Answer:
legitimate power.
1
out of 1 points
Question 40: True/False
A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and
existing only until the task is completed.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 41: Multiple Choice
____ matches with the preconventional level of personal moral development.
Given Answer:
Task accomplishment
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Correct Answer:
Task accomplishment
1
out of 1 points
Question 42: Multiple Choice
____ is an organization structure that divides the major functions of the organization into separate companies.
Given Answer:
The virtual network approach
Correct Answer:
The virtual network approach
1
out of 1 points
Question 43: True/False
The ideal size of work teams often is thought to be eight
1
Given Answer:
False
Correct Answer:
False
out of 1 points
1/12/2012
Question 44: Multiple Choice
____ refers to the tendency for the presence of others to enhance one's motivation and performance.
Given Answer:
Public praise
Correct Answer:
Social facilitation
0
out of 1 points
Question 45: Multiple Choice
The early research on leadership traits was referred to as the
Given Answer:
great man approach.
Correct Answer:
great man approach.
1
out of 1 points
Question 46: True/False
1/12/2012
A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 47: Multiple Choice
Downward communication is usually used to communicate information about all of the following EXCEPT
Given Answer:
suggestions for improvement.
Correct Answer:
suggestions for improvement.
1
out of 1 points
Question 48: True/False
A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments
to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.
Given Answer:
1/12/2012
False
Correct Answer:
0
True
out of 1 points
Question 49: Multiple Choice
Which of the following organizations have a flat structure compared to others?
Given Answer:
Organization B with three hierarchical levels
Correct Answer:
Organization B with three hierarchical levels
1
out of 1 points
Question 50: True/False
Front-line mangers have the final responsibility for strategic planning.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 51: Multiple Choice
1/12/2012
When a small community hospital decides to add a radiation therapy unit, it is considered as a
Given Answer:
programmed decision.
Correct Answer:
nonprogrammed decision.
0
out of 1 points
Question 52: True/False
Customers are the people and organizations in the environment who acquire goods or services from the organization.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 53: True/False
Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.
Given Answer:
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True
Correct Answer:
1
True
out of 1 points
Question 54: Multiple Choice
The organization's reason for existence is known as
Given Answer:
the organization's mission.
Correct Answer:
the organization's mission.
1
out of 1 points
Question 55: True/False
The functional structure is sometimes called a product, a program, or self-contained unit structure.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 56: True/False
1/12/2012
One of the important reasons for the success of UPS is the concept of bureaucracy.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 57: True/False
Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a
highly interdependent system of people and work.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 58: True/False
Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an
organization.
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Given Answer:
False
Correct Answer:
True
0
out of 1 points
Question 59: True/False
Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 60: Multiple Choice
____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.
Given Answer:
Exposure
Correct Answer:
Exposure
1
out of 1 points
Question 61: True/False
1/12/2012
Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement "reasonable
accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 62: Multiple Choice
Which of the following refers to the rate at which one country's currency is exchanged for another country's currency?
Given Answer:
Exchange rate
Correct Answer:
Exchange rate
1
out of 1 points
Question 63: Multiple Choice
Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more
than would be normally expected. Which of the following terms best describes Marion?
Given Answer:
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Charismatic leader
Correct Answer:
Charismatic leader
1
out of 1 points
Question 64: Multiple Choice
When properly managed, ____ can create additional value with existing resources, providing a big boost to the bottom line.
Given Answer:
synergy
Correct Answer:
synergy
1
out of 1 points
Question 65: Multiple Choice
All of the following are characteristics of administrative decision making model EXCEPT
Given Answer:
conditions of certainty.
1/12/2012
Correct Answer:
conditions of certainty.
1
out of 1 points
Question 66: Multiple Choice
____ means that managers focus on leveraging and developing more from the firm's existing assets, capabilities, and core competencies
in a way that will provide a sustained competitive advantage.
Given Answer:
Dynamic capability
Correct Answer:
Dynamic capability
1
out of 1 points
Question 67: Multiple Choice
____ is the final step in the MBO process.
Given Answer:
Appraise overall performance
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Correct Answer:
Appraise overall performance
1
out of 1 points
Question 68: Multiple Choice
The conventional stage of moral development is best described by which of the following statements?
Given Answer:
Everybody else is doing it, so it must be okay.
Correct Answer:
Everybody else is doing it, so it must be okay.
1
out of 1 points
Question 69: Multiple Choice
____ describes whether a person who has observed others handle situations in the same way he would.
Given Answer:
Consistency
Correct Answer:
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Consensus
0
out of 1 points
Question 70: Multiple Choice
Research has shown that
Given Answer:
diverse groups are more creative than homogeneous groups.
Correct Answer:
diverse groups are more creative than homogeneous groups.
1
out of 1 points
Question 71: True/False
A tendency to regard their own culture as superior and to downgrade other cultures reflects an attitude called geocentric.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 72: Multiple Choice
1/12/2012
The legal-political environment, in international operations, includes which of the following?
Given Answer:
Political risks
Correct Answer:
Political risks
1
out of 1 points
Question 73: True/False
The communication and education approach for overcoming resistance to change should be used when the change is technical and the
users need accurate information and analysis to understand change.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 74: Multiple Choice
The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in
reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?
1/12/2012
Given Answer:
Direct investing
Correct Answer:
Direct investing
1
out of 1 points
Question 75: Multiple Choice
Which of the following statements is true?
Given Answer:
Self-managed teams are empowered with decision-making authority.
Correct Answer:
Self-managed teams are empowered with decision-making authority.
1
out of 1 points
Question 76: True/False
A plan tells "why" to achieve the goal.
Given Answer:
1/12/2012
False
Correct Answer:
1
False
out of 1 points
Question 77: Multiple Choice
All of the following are cultural dimensions as defined by the GLOBE Project, except:
Given Answer:
masculinity
Correct Answer:
masculinity
1
out of 1 points
Question 78: Multiple Choice
Which of the following typically is NOT considered a staff department?
Given Answer:
Strategic planning
Correct Answer:
Manufacturing
1/12/2012
0
out of 1 points
Question 79: Multiple Choice
The classical model of decision making is based on ____ assumptions.
Given Answer:
economic
Correct Answer:
economic
1
out of 1 points
Question 80: True/False
A transnational strategy seeks to achieve both global integration and national responsiveness.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 81: Multiple Choice
1/12/2012
According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?
Given Answer:
Collaborative innovation
Correct Answer:
Collaborative innovation
1
out of 1 points
Question 82: Multiple Choice
Which of the following is an incorrect fit in a stable organizational environment?
Given Answer:
A horizontal structure
Correct Answer:
A horizontal structure
1
out of 1 points
Question 83: Multiple Choice
The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.
1/12/2012
Given Answer:
Euro
Correct Answer:
Euro
1
out of 1 points
Question 84: True/False
The management science perspective emerged after World War II to treat problems associated with improving manufacturing.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 85: Multiple Choice
The human resource department at Paula's Powerwheels is implementing a number of functional level strategies. These strategies
include focusing on ways to retain and develop a stable work force and ways to improve efficiency in the organization. These functionallevel strategies are consistent with which of the following strategies?
Given Answer:
Overall cost leadership
1/12/2012
Correct Answer:
Overall cost leadership
1
out of 1 points
Question 86: Multiple Choice
Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) ____ strategy.
Given Answer:
focus
Correct Answer:
focus
1
out of 1 points
Question 87: Multiple Choice
____ works best for employees with moderate readiness, according to Hersey and Blanchard.
Given Answer:
Selling and telling
Correct Answer:
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Selling and participating
0
out of 1 points
Question 88: True/False
The reality of today's borderless companies also means that consumers can easily identify from which country they are buying.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 89: Multiple Choice
Which of the following means that all the information the decision-maker needs is fully available?
Given Answer:
Certainty
Correct Answer:
Certainty
1
out of 1 points
Question 90: True/False
1/12/2012
According to MANAGER'S SHOPTALK in Chapter 15, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people
are driven by higher-level needs.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 91: True/False
Permissive expectations typically would fit in a traditional vertical structure with fixed rules and a clear hierarchy of authority.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 92: Multiple Choice
____ is incentive pay that ties at least part of compensation to employee effort and performance.
Given Answer:
Pay-for-performance
1/12/2012
Correct Answer:
Pay-for-performance
1
out of 1 points
Question 93: True/False
People in management positions have formal authority to direct and control immediate subordinates.
0
Given Answer:
False
Correct Answer:
True
out of 1 points
Question 94: True/False
Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 95: True/False
1/12/2012
Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 96: True/False
The contingency approach links the leader's behavioral style with the task readiness of subordinates.
1
Given Answer:
False
Correct Answer:
False
out of 1 points
Question 97: Multiple Choice
Keys to effective listening include all of the following EXCEPT
Given Answer:
have preconceptions.
Correct Answer:
have preconceptions.
1/12/2012
1
out of 1 points
Question 98: True/False
Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 99: Multiple Choice
____ includes behavior that is not always written down and may actually not serve an organization's bottom-line.
Given Answer:
Ethical responsibility
Correct Answer:
Ethical responsibility
1
out of 1 points
Question 100: Multiple Choice
1/12/2012
Which of the following is not a function of management?
Given Answer:
Performance
Correct Answer:
Performance
1
out of 1 points
Question 101: True/False
The administrative model of decision making describes how manager actually make decisions in difficult situations.
1
Given Answer:
True
Correct Answer:
True
out of 1 points
Question 102: Multiple Choice
A formal chain of command for both functional and divisional relationships is provided by the ____ approach to structure.
Given Answer:
team-based
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Correct Answer:
horizontal matrix
0
out of 1 points
Question 103: Multiple Choice
The three subfields of the classical perspective include
Given Answer:
administrative management, bureaucratic organization, and scientific management.
Correct Answer:
administrative management, bureaucratic organization, and scientific management.
1/12/2012
Scoring Rubric: Resume and Cover Letter for Business Communication Competency Area
Student Name: _____________________________________________________________Date: _____________________________________
Score
Organization and Form
Elements of Business Writing
Grammar, Usage, Mechanics,
and Spelling
1/12/2012
4
The writer uses a clear
and organized resume
format and the correct
and complete form for
a business letter. The
resume has identified
sections, which contain
complete and accurate
facts. Sections
are organized in a sensible
way: chronologically,
by order of importance,
or by skill.
The cover letter contains
the six essential
parts: heading, inside
address, salutation,
body, closing, and
signature.
The resume fills a single
page. It is written in
brief, understandable
phrases and contains
relevant or standard
facts. It does not contain
the pronoun I. The
letter explains its purpose
and identifies
what the writer wants:
a job, an interview, or
consideration. The letter
uses formal language
and contains no
extraneous details.
3
The writer uses an organized
resume format
and the correct
form for a business letter.
The resume has
identified sections,
which contain accurate
facts. Sections are
organized in a sensible
way: chronologically,
by order of importance,
or by skill. The
cover letter contains
the six essential parts:
heading, inside address,
salutation,
body, closing, and
signature.
2
The writer tries to
arrange the resume on
the page and approximates
the correct form
for a business letter.
The resume contains
accurate facts, but these
may not be arranged in
a logical way. The
cover letter may be
missing one or two
essential parts.
1
The writer demonstrates
a lack of understanding
of the correct
form for a resume and
business letter. The resume
is disorganized
and hard to understand;
section headings
may be used inconsistently
or may be missing
entirely. The letter
may lack several essential
parts.
The resume fills a single
page. It is written in
phrases and contains
mostly facts about educational
background
and experience. The
letter identifies what
the writer wants: a job,
an interview, or consideration.
The letter uses
formal language, but
the level of language
may be inconsistent.
The resume may not
fill the page. Facts
about educational
background and experience
may be incomplete
and difficult to
understand. Important
details are omitted. In
the letter, the writer
does not state the
purpose for writing.
The level of language
is inconsistent or
inappropriate.
There are no errors in
mechanics, usage,
grammar, or spelling.
There are some errors
in mechanics, usage,
grammar, or spelling,
but they do not detract
from the meaning.
The resume may not
fill the page. It is written
in words and
phrases that contain
assorted facts about
educational background
and experience;
these details may
be incomplete or hard
to understand. The letter
may not clearly
identify what the
writer wants, and
some parts may be
missing or may be
missing elements.
There are noticeable
errors in mechanics,
usage, grammar, or
spelling. Some of
these may hinder
comprehension.
The resume and letter
are hard to understand
because of numerous
errors in mechanics,
usage, grammar, or
spelling.
Comments: _______________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
1/12/2012
Core Questions from the Economics 232 Pre-/Post-Test
1. What is the opportunity cost of buying a new car?
a) The value of other goods and services you could have purchased with the money you spent on the car
b) The price you paid for the car
c) The cost of operating and maintaining the car
d) The difference between the price of the car and the price of a used car
2. Joe’s Pizza Company faces a demand for its pizzas which obeys the “law of demand.” This means if Joe lowers the price he charges per pizza
a) he will sell more pizzas.
b) he will sell fewer pizzas.
c) his profit will rise.
d) his profit will fall.
3. Which of the following would cause a shortage?
a) A price ceiling set below the equilibrium price.
b) A price ceiling set above the equilibrium price.
c) A price floor set below the equilibrium price.
d) A price floor set above the equilibrium price.
4. In order to increase tax revenue, the government should
a) raise taxes on goods with elastic demands.
b) raise taxes on goods with inelastic demands.
c) raise taxes on luxury items purchased mostly by the wealthy.
d) place equal taxes on all goods.
5. Marginal utility refers to the
a) additional satisfaction from consuming the last unit of a good.
b) additional profit generated by the last unit of a good sold.
c) benefit derived from all units of a good consumed.
d) opportunity cost of a good.
1/12/2012
6. Stephanie's Waterbeds faces the demand shown below for its beds. Each bed costs $300 to produce (no matter how many are made). If
Stephanie charges $700 per waterbed, how much total profit will she earn?
Price (per bed)
Quantity Demanded
$1000
1
$900
2
$800
3
$700
4
$600
5
a) $2800.
b) $2500.
c) $1600.
d) $1200.
7. Which of the following is necessary for perfectly competitive markets to exist?
a) A high level of advertising.
b) Barriers to entry for new firms.
c) A few firms have large shares of the market.
d) Firms with products that are perfect (identical) substitutes for each other.
8. Which of the following would reduce monopoly power in an industry?
a) Reducing the length of copyrights and patents.
b) Mergers between existing firms.
c) Allowing collusion between existing firms.
d) Strengthening licensing requirements in a profession.
9. Price discrimination
a) only occurs in competitive markets.
b) almost always is illegal in the United States.
c) is beneficial to some consumers.
d) reduces producers’ profits.
10. A public good is characterized by which of the following?
a) People who do not pay for the good can be excluded from using it.
b) If one person uses the good, it does not reduce its usefulness to others.
c) It is easy to determine who should pay the cost of the good.
d) All the above are characteristic of a public good.
1/12/2012
Grading Rubric for the ECO232 Post-Test
1(a)
2(a)
3(a)
4(b)
5(a)
6(c)
7(d)
8(a)
9(c)
10(b)
1/12/2012