Front cover Lotus Domino for i5/OS An IBM System i Buying and Selling Guide Single source for Lotus Domino-related information on the System i platform Helpful reference for IBM Customers and Business Partners worldwide Living document updated with the latest information IBM Systems and Software Groups ibm.com/redbooks Redpaper International Technical Support Organization Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide August 2006 Note: Before using this information and the product it supports, read the information in “Notices” on page vii. Second Edition (August 2006) This edition applies to Domino 7 for IBM i5/OS V5R4, although some Domino R6.5 for IBM eServer iSeries information is still included. © Copyright International Business Machines Corporation 2004, 2006. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix The team that wrote this Redpaper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x Comments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Summary of changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii August 2006, Second Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Chapter 1. Getting started: Key questions to consider . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 Why messaging and collaboration? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2 What is Domino? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2.1 Different from top to bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.2.2 Robust yet flexible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.2.3 Highly scalable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.3 Why Lotus Domino? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.4 Server and client alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.5 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.6 What is new with Lotus Domino 7.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.7 IBM System i offering value proposition and differentiators . . . . . . . . . . . . . . . . . . . . . 11 1.7.1 What is the System i platform? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 1.7.2 What does the System i platform offer Domino?. . . . . . . . . . . . . . . . . . . . . . . . . . 13 1.8 What types of organizations use Domino for i5/OS? . . . . . . . . . . . . . . . . . . . . . . . . . . 19 1.9 IBM Lotus Domino and IBM Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Chapter 2. Lotus and related products for the System i offering . . . . . . . . . . . . . . . . . 2.1 Lotus Domino extended products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1.1 IBM Lotus Sametime. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1.2 IBM Lotus QuickPlace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1.3 IBM Lotus Enterprise Integrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1.4 IBM Lotus Domino Document Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1.5 IBM Lotus Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1.6 IBM Integrated Domino Fax for i5/OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2 IBM System i offerings for collaboration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2.1 IBM System i520 Collaboration Edition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2.2 IBM System i Domino Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2.3 IBM System i Workplace Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.3 Developer tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.4 Backup and recovery solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.4.1 Backup Recovery and Media Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.4.2 Tivoli software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.5 Web (HTTP) server alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.5.1 Domino for i5/OS HTTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.5.2 IBM HTTP Server for i5/OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.6 Industry application of IBM Lotus software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 24 25 27 29 30 31 33 35 35 36 37 38 38 39 40 41 41 41 42 Chapter 3. Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 © Copyright IBM Corp. 2004, 2006. All rights reserved. iii 3.1 Hardware requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1.1 System i memory and disk requirements for Domino 7 . . . . . . . . . . . . . . . . . . . . 3.1.2 Administration workstation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1.3 System i Domino Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1.4 System i 520 Collaboration Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 Sizing and performance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3 Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4 Network requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 46 46 47 47 48 50 52 Chapter 4. Sales support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.1 Ordering and packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Domino server licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.3 Software Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.4 IBM Passport Advantage offerings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.4.1 Passport Advantage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.4.2 Passport Advantage Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.5 IBM Lotus client options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.5.1 IBM Lotus Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.5.2 IBM Lotus Domino Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.5.3 IBM Lotus Domino Access for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . 4.5.4 IBM Lotus Domino WebMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.5.5 IBM Lotus Notes client pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.6 Pre-sales support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.6.1 IBM Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.6.2 IBM Business Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.6.3 Resources for IBM and Lotus field personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.7 Demonstrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.8 Rochester Executive Briefing Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.9 Lotus software support strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.9.1 First Install Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10 Consulting and services offerings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.1 IBM Software Services for Lotus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.11 Business Partner applications and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 54 55 55 56 57 57 58 58 60 62 63 64 64 64 64 65 66 66 66 67 67 67 68 Chapter 5. Education, training, and information sources . . . . . . . . . . . . . . . . . . . . . . . 5.1 Cross-brand education and training for Lotus Notes and Domino . . . . . . . . . . . . . . . . 5.1.1 Training and certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.1.2 developerWorks Lotus training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.1.3 Internet-based education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2 Domino for i5/OS education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2.1 More Lotus Domino for i5/OS and System i education . . . . . . . . . . . . . . . . . . . . . 5.2.2 Domino for i5/OS certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.3 Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4 Major periodicals and magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.5 Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.6 IBM Redbooks and Redpapers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 70 70 71 72 72 73 73 73 74 75 75 Chapter 6. Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to get IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 83 83 84 85 85 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Contents v vi Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing, IBM Corporation, North Castle Drive Armonk, NY 10504-1785 U.S.A. The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. COPYRIGHT LICENSE: This information contains sample application programs in source language, which illustrates programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM's application programming interfaces. © Copyright IBM Corp. 2004, 2006. All rights reserved. vii Trademarks The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: alphaWorks® developerWorks® eServer™ iNotes™ iSeries™ i5/OS® xSeries® AIX® AS/400® BladeCenter® Domino Designer® Domino.Doc® Domino® DB2 Universal Database™ DB2® EasySync® Informix® IBM Solution Connection™ IBM® Lotus Enterprise Integrator® Lotus Notes® Lotus Workflow™ Lotus® Lotusphere® Notes® Operating System/400® OS/400® PartnerWorld® Passport Advantage® PowerPC® POWER™ POWER5™ POWER5+™ QuickPlace® Rational® Redbooks™ Redbooks (logo) ™ Sametime® System i™ System i5™ System p5™ System x™ Tivoli Enterprise™ Tivoli® TotalStorage® WebSphere® Workplace™ Workplace Managed Client™ The following terms are trademarks of other companies: Java, JavaScript, JDK, JVM, J2EE, and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. ActiveX, Internet Explorer, Microsoft, Outlook, Windows, Win32, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel, Intel logo, Intel Inside logo, and Intel Centrino logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. viii Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Preface Welcome to the Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide. IBM® has produced several buying and selling guides for various IBM offerings. These guides have become extremely popular with IBM Customers, Business Partners, and employees. This IBM Redpaper is tailored specifically to help management and the IT staff evaluate how Lotus® Domino® for i5/OS® and the Lotus Domino extended products available for IBM i5/OS can provide cost-effective solutions that satisfy your collaboration needs. This redpaper is also designed to help IBM sales teams and Business Partners improve their effectiveness in serving businesses that are looking for collaboration solutions. It offers valuable information to help you to understand and appreciate these products and the IBM System i™ product offering. In essence, this redpaper contains the information that you need to make a confident and informed decision about the Domino for i5/OS and the Lotus Domino extended products. This redpaper consolidates information from many sources, giving you one resource for facts about Lotus Domino for i5/OS and the Lotus Domino extended products that are available for i5/OS. It places all the information you need at your finger tips, enabling you to learn about the many ways these products can have a positive impact on your communication and collaboration challenges. This redpaper includes valuable details about products, information sources, education, training and certification, technical assistance, services, finding a partner, support information, references, and much more. Make this consolidated guide your primary source to help you understand these products. Then you’ll have the knowledge to make the right decisions about how they can benefit your businesses and improve your team’s ability to communicate and collaborate, now and in the future. The team that wrote this Redpaper This Redpaper was originally produced by a team of specialists from IBM Software and Server Group. This edition of the Redpaper was updated and produced by the International Technical Support Organization (ITSO), Rochester Center, with the help and input from a team of experts from the IBM Software and Systems and Technology groups. LindaMay Patterson is an Advisory Software Engineer in the ITSO, Rochester Center. She leads teams that produce System i and IBM software related presentations, Web content, IBM Redbooks™ and IBM Redpapers. She has worked on various buying and selling guides. Before joining the ITSO, LindaMay worked on various Redbooks about pervasive (mobile) computing. She has also published numerous articles. Thanks to the following people for their contributions to this project: David Bhaskaran Jennifer Cohen Mardi Donahoe Barbara Foss Debra Landon Mary Manges Laurie Miller Gerri Passe Fred Robinson © Copyright IBM Corp. 2004, 2006. All rights reserved. ix Scott Rogers Michael Rousseaux Steve Sparrow Suzy Stewart IBM United States Francine Wiener IBM Belgium Thanks to the following people for their contributions to the previous edition of this project: Mike Carpentar Robin Clark Jelan Heidelberg Deb Landon Mary Manges Laurie Miller Joanne Mindzora Kelly Schmotzer Steve Sparrow Suzy Stewart IBM United States Wendy Thomson IBM Australia Francine Wiener IBM Belgium Become a published author Join us for a two- to six-week residency program! Help write an IBM Redbook dealing with specific products or solutions, while getting hands-on experience with leading-edge technologies. You'll team with IBM technical professionals, Business Partners, and/or customers. Your efforts will help increase product acceptance and customer satisfaction. As a bonus, you'll develop a network of contacts in IBM development labs, and increase your productivity and marketability. Find out more about the residency program, browse the residency index, and apply online at: ibm.com/redbooks/residencies.html x Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Comments welcome Your comments are important to us! We want our papers to be as helpful as possible. Send us your comments about this Redpaper or other Redbooks in one of the following ways: Use the online Contact us review redbook form found at: ibm.com/redbooks Send your comments in an Internet note to: redbook@us.ibm.com Mail your comments to: IBM Corporation, International Technical Support Organization Dept. HYTD Mail Station P099 2455 South Road Poughkeepsie, NY 12601-5400 Preface xi xii Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Summary of changes This section describes the technical changes made in this edition of the paper and in previous editions. This edition may also include minor corrections and editorial changes that are not identified. Summary of Changes for Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide as created or updated on August 24, 2006. This edition updates the first edition of the Lotus Domino for the IBM eServer iSeries Server Buying and Selling Guide, REDP-3845, originally published in March 2004. In the update, notice that the title of the redpaper has changed to Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide. August 2006, Second Edition This revision reflects the addition, deletion, or modification of new and changed information described here. New information We have updated this document to provide information about Domino for i5/OS and the following extended products that are currently available on the System i platform: Lotus Sametime® Lotus QuickPlace® Lotus Enterprise Integrator® Lotus Domino Document Manager Lotus Workplace™ In addition, in this redpaper, we discuss the IBM Integrated Domino Fax for i5/OS. We have also added information about the value of the System i platform and the role it plays in a collaborative environment. © Copyright IBM Corp. 2004, 2006. All rights reserved. xiii xiv Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 1 Chapter 1. Getting started: Key questions to consider In this chapter, we describe the benefits to be gained by combining the strengths of Lotus Domino collaborative software and the System i family. The combination of Lotus Domino and the System i platform delivers a highly scalable and reliable infrastructure for e-collaboration. Lotus Domino collaboration extends beyond mail and messaging. It offers collaboration to applications for On Demand Business, helping to shape the future of business interaction by preserving and extending the human element. Lotus Domino for i5/OS enables existing System i customers to build and deploy messaging and collaborative applications on the same system as their enterprise applications and data. For customers who are looking to reduce their service delivery cost by eliminating server farms and consolidating to a single platform, the System i platform delivers the scalability and reliability to support thousands of users and applications. Before you start down the path toward understanding the significance of messaging and collaboration, there are several questions to consider. The answers to these questions serve as a framework for decisions you will make concerning architecture, application design, software, and hardware. The following sections break down the questions, one at a time, to provide you some insight. © Copyright IBM Corp. 2004, 2006. All rights reserved. 1 1.1 Why messaging and collaboration? Due to the exceptional growth of Internet access over the last several years, messaging systems have now become an integral part of business life. Messaging systems can facilitate all forms of information in various formats to flow rapidly and efficiently both internally and externally to an organization. Business solutions create value by effectively bringing together hardware, software, people, and processes to solve critical business issues. These issues might include responding to competitive activity, scheduling production, managing a supply chain, improving customer satisfaction, or capturing the value of an organization’s knowledge. Creating these solutions and making them work is one of the great challenges facing managers today. Messaging and collaboration is one of the most dynamic and rewarding areas of enterprise computing systems. Businesses that employ these systems benefit greatly from the communication, teamwork, and flow of information that these systems encourage. Messaging and collaboration software provides a corporate messaging solution that includes mailbox, calendaring, instant messaging, workrooms, distributed database management system, and wireless. Hosted environments for messaging offer the most comprehensive and secure manner for deploying these message delivery applications. Indeed, it has now become commonplace to have messaging and collaboration services delivered to mobile telephones, personal digital assistants (PDAs), and so on in order that business people on the move remain in contact with their customers and colleagues. A messaging and collaboration platform must address the business needs of today and in the future. It should be designed with high usability and significantly increase your end-user productivity. A world-class messaging and collaboration platform should provide your business or organization with the means to: Integrate your most valuable messaging, collaborative and personal information management (PIM) resources, for example, e-mail, calendar, organizational data, and to-do list, and allow users to access them while connected or disconnected from your network Include enhancements to increase ease-of-use, including background attachment handling, multi-user support, and customization options Provide industry-leading calendaring and scheduling functionality, which lets users easily collaborate and schedule meetings with colleagues across the world Help reduce the total cost of ownership (TCO) with minimal training, end user productivity enhancements, and built-in management and administration functionality 1.2 What is Domino? IBM Lotus Domino is the world’s most successful collaboration product. Domino is software — a framework, an infrastructure — that connects your people to anyone, anywhere, any time. Like your job, Domino is difficult to define because it adapts to so many different tasks. Domino is an environment that makes it easier for you to productively perform structured and unstructured work using a wealth of rapidly changing information and knowledge. It is middleware that lets you add the “human touch” to the Web and to your business-to-business (B2B) interactions. Figure 1-1 identifies key communities aided by Lotus Notes® and Domino 7. 2 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide IBM Lotus Notes/Domino 7: Helping Address the Needs of Key Communities Corporate executives End users Revenue growth with cost containment Focus on top-priority work Enhance shareholder value Accelerate responsiveness Stay ahead of the competition Connect with communities Drive organic growth by leveraging organization’s unique human capital Be productive in all situations Integrate your work IT Application developers Manage increasingly complex IT environment Leverage existing skills Protect existing application investments Balance demands, costs, and priorities Align investments to business imperatives Rapidly respond to demands Secure infrastructure Figure 1-1 Lotus Notes and Domino helping to solve key community needs 1 Domino is the brand name for the server component in a family of integrated messaging, collaboration, and Web application software from IBM. Domino can help you improve the productivity of your people and enable them to share, manage, and organize information more efficiently. Domino is designed for growing organizations that need to improve customer responsiveness and streamline business processes. Electronic B2B communication, which was once a luxury, is now a necessity. Electronic mail has become an important application. Web-enabling your business (On Demand Business) is now a requirement to remain competitive in the marketplace. Domino combines security-rich messaging, calendar, and scheduling capabilities with a robust platform for collaborative applications on a wide variety of operating systems. Domino provides a scalable, reliable infrastructure that is the basis for communication, decision making, and document management in a world of On Demand Business. It extends beyond electronic mail and enterprise calendaring to include a robust and secure Web application server, a flexible document object store, and a powerful application development environment. Domino is built on several key foundations that make it perfect for the applications that today’s knowledge workers need and extendable for the applications of the future: A unique related database architecture that combines structured and unstructured data, the foundation for a different type of application than what we build with DB2® and online transaction processing (OLTP) A messaging infrastructure that lets users and applications send anything to anyone Rich, full-function e-mail is just one example. With Domino, people can send messages to applications; applications can send messages to people or to other applications, which is critical for workflow and business process automation. Chapter 1. Getting started: Key questions to consider 3 A rich application development environment that’s visual, event-driven, fun, and easy to use Unmatched replication capability that’s perfect for today’s distributed, mobile workforce Information can exist in multiple places, such as central servers, distributed servers, desktops, disconnected mobile computers. Domino keeps it all in sync. What kind of applications are appropriate for Domino? Many are available as the thousands available from Lotus independent software vendors (ISVs) demonstrate. They fall into several broad groups: Collaborative applications that track information (such as ISO9000 projects, legal cases, Food and Drug Administration (FDA) approval processes), disseminate information (corporate policy documents, Human Resources procedures, tips and techniques), and share ideas (discussion forums) Web applications that focus on information sharing, collaboration, and business process automation A Domino database is a collection of documents (just like a Web site). It has built-in capabilities for sorting and viewing in different ways, for managing the documents (complete with built-in workflow for approval), and for e-mail integration, which are all things you need for a good Web site. Knowledge Management, the next wave of applications to manage and leverage intellectual capital, the new currency of business With Lotus Domino 7, IBM extends the reach of Lotus Domino messaging and collaboration solutions while continuing to leverage your IT and application investments. The new version offers capabilities to support more people with fewer servers, to simplify administration, and to provide tighter integration with Web standards. 1.2.1 Different from top to bottom Why is Lotus software from IBM a differentiator? After all, many software vendors offer e-mail, database access tools, and application development tools. The reason is that business decision-making cycles are highly collaborative, and messaging is only a small part of the technology solution. Our competitors tend to view messaging as the top of an operating system stack, one of many add-ons. For IBM Lotus software, messaging is the bottom layer of the collaboration stack, the foundation for a full set of integrated services and tools. That’s a fundamentally different way of looking at the world and a fundamentally different way of looking at what is important for the organizational effectiveness of an On Demand Business. The following sections highlight key product strengths. For additional competitive comparison information, see the articles posted on the Lotus Competitive Info Web site at the following address: http://www.ibm.com/lotus/compare 1.2.2 Robust yet flexible Domino provides a flexible set of choices for server deployment. Domino runs on a wide range of hardware and operating system platforms, both IBM and non-IBM. The competitive advantage provided by the IBM brand is scalability within a processor family, growth across processor families, and interoperability among systems, to help leverage your investment and offer low TCO. Platform heterogeneity and independence are essential for inter-enterprise applications, support for business mergers and acquisitions, and preservation of investment. 4 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Most Domino applications are inherently cross-platform. Applications designed without dependencies upon the services of a specific operating system and without the use of external tools or application programming interfaces (APIs) should run unchanged on the various server platforms that run Domino. These applications can be accessed by Lotus Notes clients running on various operating system platforms, as well as Web browsers. A single programming model is used for Notes and Web applications. Application design changes are immediately available and replicate with the data to servers and clients alike. Hand in hand with platform independence are customer-controlled migration and coexistence of mail systems, operating environments, and infrastructure. Not only does Domino support multiple operating system platforms, it also supports many Internet standards and protocols including: Hypertext Transfer Protocol (HTTP) Post Office Protocol 3 (POP3) Internet Message Access Protocol 4 (IMAP4) Simple Mail Transfer Protocol (SMTP)/Multipurpose Internet Mail Extensions (MIME) Network News Transfer Protocol (NNTP) Secure Sockets Layer (SSL) X.509 Lightweight Directory Access Protocol (LDAP) Common Object Request Broker Architecture (CORBA) Internet InterORB Protocol (IIOP) Java™ Java 2 Platform, Enterprise Edition (J2EE™) Simple Object Access Protocol (SOAP) Extensible Markup Language (XML) Universal Description, Discovery, and Integration (UDDI) Migration and coexistence tools, as well as services, are available from IBM and our Business Partners to assist you in a phased or aggressive deployment. Lotus Notes and Domino have product maturity and proven architecture, after being in the marketplace for over ten years. As of third quarter, 2005, IBM delivered Lotus Notes and Domino 7. The installed base of Lotus Notes exceeds 120 million seats. Thousands of independent software vendors offer a large portfolio of Domino-based business applications in the marketplace. Many of them have ported their applications to the System i platform. Domino calendaring and scheduling implementation offers flexible, customizable calendaring integrated with mail on all supported client platforms. It supports cross-node real-time scheduling. It offers offline free-time search and scheduling as well as interoperability with other systems. Its powerful functionality includes flexible invitation management (accept, decline, delegate, reschedule), integration with contact management, support for scheduling rooms and resources, and the capability to convert memos to calendar entries or tasks and vice versa. 1.2.3 Highly scalable Scalability is enhanced by Domino’s replication, directory, and security services. Replication allows multiple sites, teams, and users to quickly and easily share information. Users never need to connect to a single central server that stores the only occurrence of a particular database. Instead, they can access a replica of that database on one or more local servers or on their client workstation. In addition, server-to-client replication provides disconnected support to mobile users. Chapter 1. Getting started: Key questions to consider 5 Domino supports selective and field-level replication to minimize network traffic and required bandwidth. Replication is synchronous and compares the contents of the database on each system within the customer’s Domino and Notes security implementation. Domino supports multiple directories, which is particularly useful for large organizations and companies growing by mergers and acquisitions. Lotus Domino clustering and partitioning are unique in the marketplace for scalability and availability, with capabilities that include automatic server failover, dynamic load balancing, and server partitioning. Domino’s hierarchical authentication scales to large organizations by ensuring uniqueness of names and enabling distributed administration. It also supports inter-enterprise authentication via cross-certification between organizations. Access control (security) extends down to the document level (even without encryption), and down to the field level using encrypted fields. Domino includes delegation support and access control based on roles as an alternative to lists of specific user or group names. With Domino, administration can be performed from a connected workstation running the Domino Administrator client, from a Web browser, or from remote Domino server console. Using these tools, an administrator can access event monitors, alarms, and statistics reports. Some administration tasks can be performed offline. Administering Domino servers is easy and flexible, because monitoring and management support Simple Network Management Protocol (SNMP) standards and offer integration with leading network management solutions. Furthermore, a Domino administrator’s life is made easier with an automated process to support administrative requests such as name changes and access revocation of terminated users. The process updates access control lists, directory entries, groups, and mail and calendar free time information. It can even move users’ mail files from one Domino server to another using drag-and-drop technology built into the Domino Administrator client. In 1.7, “IBM System i offering value proposition and differentiators” on page 11, we provide details about additional unique benefits that the System i platform adds to the Domino administrator. For more information about Domino, see the IBM Lotus Domino Web site at the following address: http://www.ibm.com/lotus/domino 1.3 Why Lotus Domino? It is legitimate to ask yourself why Lotus Domino (the premiere enterprise integration platform to enable On Demand Business) and why you should invest in this technology. To discuss Lotus Domino, we must discuss Lotus Notes and Lotus Domino as the integral building blocks for the overall Domino solution. Lotus Notes and Lotus Domino remain today’s market leader for the following reasons: The value that Lotus Notes and Lotus Domino bring to the market has not changed and is still needed. Companies will always need to efficiently collaborate both internally and externally with employees, suppliers, and customers to remain competitive. Lotus has evolved Notes and Domino with marketplace needs as new forms of communication have emerged. Examples of this evolution can be seen in the way that we adopted Internet standards, introduced instant messaging solutions, and embraced support for mobile and wireless devices. Lotus Notes and Lotus Domino are flexible. Lotus customers have the freedom to choose their server and client operating systems, hardware platforms, networking protocols, directory infrastructure, programming languages, client devices, and more. 6 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 1.4 Server and client alternatives With Domino, you can start with world-class messaging and a Web presence and then easily add custom applications for On Demand Business. You efficiently and effectively store, manage, and distribute information because Domino is the central access point for finding and sharing the information that you need, whether it is located in e-mail, relational databases or host-based systems, in your favorite desktop application or on the Internet. Various client options offer different levels of function and access that allow you to communicate with colleagues, collaborate in teams, and coordinate strategic business processes. While Lotus Domino is the server software that runs on a variety of platforms including the System i platform, Lotus Notes is the brand name for the IBM Lotus client family. Originally, there was only one client alternative, and both the client and server products were called Lotus Notes. As part of Lotus Notes Release 4.5, an optional capability called Domino became available that allowed Notes applications to be extended to anyone with a Web browser. Shortly thereafter, the server was rebranded Domino to highlight the significant Web application server functionality and client choice. Domino became available on the IBM AS/400® platform (early predecessor to the System i platform) with Domino Release 4.6. Figure 1-2 shows the evolution of Domino on the AS/400, IBM eServer™ iSeries™, and System i platform. • AS/400 Dedicated Server for Domino • 100,500 NotesBench users January 1998 • Domino R5 launched April 2001 January 1999 October 1998 July 2002 August 1999 • New AS/400 DSD ® • QuickPlace • 75,000 NotesBench users November 2001 • 150,000 NotesBench users Fall 2002 1H 2006 1H 2004 1H 2003 May/June 2000 • Domino 7 1H 2005 2H 2005 2H 2004 • Sametime® • 27,030 NotesBench users • Domino for AS/400® launched • 10,000 user NotesBench audit • Domino 6 • Sametime 3 • QuickPlace 3 • New DSD • 175,000 NotesBench users • Updated Domino Edition • Version 6.5.1 • 24,000 NotesBench users on 2way • Three-in-one benchmark on 1-way • 250,500 NotesBench users • WCS 2.6 • WSE 2.6 • I5 Collaboration Edition • WCS 2.5 • WSE 2.5 • Workplace Edition • 28,500 R6iNotes users • Three-in-one benchmark on 2-way • Domino Edition Figure 1-2 Domino on i5/OS evolution The IBM Lotus Domino server family includes the following offerings: IBM Lotus Domino Messaging Server: Provides access to messaging, calendaring, scheduling, and directory for customers who require only mail. IBM Lotus Domino Enterprise Server: Provides access to collaborative applications (including all the functions of Lotus Domino Messaging Server), adding clustering for failover and load balancing. Chapter 1. Getting started: Key questions to consider 7 IBM Lotus Domino Utility Server: Provides access to collaborative applications only by Web browser or Notes client. IBM Lotus Domino Express: Is the umbrella name for these three offerings for small and midsized businesses (SMBs): – IBM Lotus Domino Messaging Express: Provides complete messaging and group scheduling solutions. – IBM Lotus Domino Collaboration Express: Provides a complete messaging and collaboration solution. – IBM Lotus Domino Utility Express: Provides application only solutions for businesses that want unlimited access via a browser or Notes client. Like all certified IBM Software Express offerings, the Domino Express offerings have been optimized for use by smaller enterprises, with cost-effective messaging and collaboration functionality, simplified licensing, and reduced administration requirements. They are built with the same enterprise-grade Lotus Domino and Notes 7 software that powers important applications for corporations worldwide. In doing so, the Domino Express offerings now offer the rock-solid performance of IBM enterprise messaging and collaboration software in a way that smaller organizations can easily exploit. IBM Lotus Notes, the premier integrated client option for IBM Lotus Domino server, delivers e-mail, calendar and scheduling capabilities, integrated instant messaging, PIM tools, discussion forums, team rooms and reference databases with basic workflow, along with a powerful desktop platform for collaborative applications. The IBM Lotus Notes client family includes the following offerings: IBM Lotus Notes for Messaging: Provides security-rich Lotus Domino client for e-mail, calendar, group scheduling, and Web access. IBM Lotus Notes for Collaboration: Provides security-rich Lotus Domino client for e-mail, calendar, group scheduling, and Web access, plus the capability to use custom Domino applications. IBM Lotus Domino Web Access for Collaboration: Provides browser-based access to the Domino Collaboration Server (both access to messaging and applications) through a Web client. IBM Lotus Domino Web Access for Messaging: Provides browser-based access to the Domino Messaging Server (access to messaging functions) through a Web client. IBM Lotus Domino Access for Microsoft® Outlook®: Delivers the native function of Lotus Domino to Outlook client, online and offline. IBM Domino WebMail: Provides secure e-mail, calendar, and to-do functions to deskless workers. IBM Lotus EasySync® Pro: Synchronizes your IBM Lotus Notes e-mail, calendar, tasks, contacts and journal information between Lotus Notes and supported market-leading PDAs. IBM Lotus Domino Designer®: Enables developers, via its development environment, to rapidly build and deploy security rich multi-platform collaborative applications. IBM Lotus Domino Administrator: Enables system administrators to configure, monitor, and administer Lotus Domino servers locally or remotely. 8 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 1.5 Terminology This section explains key Domino terminology. You may find that Domino terminology and concepts are related to, but somewhat different from, similar terms and concepts in various operating system environments. Also, note that based on the heritage, you may occasionally still hear the terms Notes and Domino used interchangeably from an application perspective. Domino document is an object that represents an individual unit of information, similar to a database record, a row in a relational table, or a Web page. A Domino document can contain both structured data (such as fields in a database file) and unstructured data (such as images, voice, or rich text). It should not be confused with what we commonly consider a document in the word processing sense. Domino database is a collection of documents that is usually linked by some business purpose. For example, you may have a customer service database or a personnel policy database. On the System i platform, a Domino database is stored as a stream file in the i5/OS integrated file system. In addition to serving as a container for storing information, a Domino database also includes application logic. For example, a Domino database typically includes forms to display and update specific documents, views to display a set of documents, and agents to perform planned actions against documents. Changes to both application logic and data are made available to clients and servers via replication. Domino application is a collection of one or more Domino databases, for example, a help desk application or a customer relationship management (CRM) solution. Domino Directory is a repository for user demographic information (name, mailing address, phone number, fax number, e-mail address, and so on) and location of the user’s mail file. However, it is more than an address book. It is also a centralized server management tool that contains information about server configuration, security, and connections for mail routing and replication. Domino partitioning allows multiple Domino servers to be configured on a single i5/OS partition, regardless of the number of CPU processors. This is different from, and totally independent of, whether i5/OS logical partition (LPAR) support is implemented on the server. LPAR support is the capability for the System i platform to run multiple independent copies of i5/OS, AIX® or Linux® on the same physical system; each copy is allocated a specific amount of memory and processor resource. With Domino partitioning, one physical system can be logically “divided” or partitioned to host several separate Domino Web sites or multiple Domino applications (for example, one for mail and one for applications) within a company. This flexibility permits distributed ownership of administration and server resources. It can also reduce the overall cost of ownership by reducing the number of physical system required when the needs of departments or workgroups demand individual Domino server resources. Domino cluster is a collection of two to six redundant Domino servers to support load balancing of client workload, automatic failover, or both of client requestors from one Domino server to another in the event of a server failure. It provides high availability for your critical business applications and messaging needs. Unlike operating system or hardware clustering, a Domino cluster can be made up of multiple partitioned servers on the same machine. Alternatively, it may consist of multiple physical systems (with same or different operating systems) connected with a high-speed hardware link. Chapter 1. Getting started: Key questions to consider 9 1.6 What is new with Lotus Domino 7.0 Lotus Domino 7.0 extends the Domino brand with new capabilities and performance enhancements: Increased scalability and performance – IBM Lotus Domino 7 uses up to 25 percent less CPU resources than the Lotus Domino 6.5 server. – Lotus Domino 7 software can support up to 80 percent more Lotus Notes users or up to 50 percent more Lotus Domino Web Access users on the same server hardware. New diagnostic tools and autonomic capabilities – Lotus Domino domain monitoring This type of monitoring presents a single, feature-oriented view through which administrators can see the status of multiple servers across one or more domains; presents probable causes, offers possible solutions and displays correlated events. – Activity trends feature This feature provides powerful, predictive analysis tools to help administrators predict growth and sizing requirements. – Expanded policy-based administration Policies can be extended to cover mail and calendar settings stored in user mail files; administrators have the option to lock down settings for users who do not need to take advantage of a customized Lotus Notes or Lotus Domino Web Access user experience. Security and anti-spam enhancements – Security APIs for manipulating secure e-mail – Option to use 1024-bit RSA encryption keys and 128-bit symmetric keys for Lotus Notes remote procedure call (RPC) protocol – Improvements to Lotus Notes ID management – Expanded anti-spam features, including use of Domain Name System (DNS) white lists that contain public lists of acceptable sources Expanded interoperability and integration – Native support for Web services can help you easily extend and integrate your applications with J2EE and Microsoft .NET environments, often with less time and effort and using existing skills. – Enhanced support for open standards makes it easy to integrate Lotus Domino solutions with other members of the IBM Workplace family, including IBM Workplace products and IBM WebSphere® Portal software. Enhanced software deployment tools Enhancements to the Lotus Notes Smart Upgrade feature help automate the installation and upgrade processes. Administrators are notified through a mail-in database whether the installation or upgrade was successful, delayed, or unsuccessful. Other features include server cluster failover, which switches the Lotus Notes Smart Upgrade function to another server if the first is unavailable; a governor feature that limits the number of upgrades per hour; and reporting capabilities that detail which users have upgraded to which versions. 10 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Improved management of rooms and resources Lotus Domino 7 software continues to provide enterprise organizations with an effective way to manage conference rooms and meeting resources, such as audiovisual equipment. Improvements to the centralized rooms and resources database include: – New Lotus Domino server task to eliminate over-bookings and increase efficiency and availability of rooms and resources – Simplified and streamlined templates to enhance the calendaring and scheduling user experience – Enhanced functionality that enables administrators to establish an end date for future reservations – Customizable reminder notices for weekly or daily meetings or events 1.7 IBM System i offering value proposition and differentiators In the following sections, we discuss the System i offerings value proposition and differentiators. 1.7.1 What is the System i platform? The IBM System i platform, the most complete and secure integrated business system, is designed to run thousands of the world’s most popular business applications. It gives you the opportunity to select the solution that best fits your business needs. System i solutions provide faster, more reliable, and highly secure ways to help you simplify your IT environment and reduce expenses. IT environments, in many companies, are increasingly complex because of the growing number of Wintel and UNIX® servers that are needed to support their business applications. Executives are searching for ways to reduce the complexity of their IT environments and reduce the costs associated them. IT simplification is a priority item for many executives. Simplifying IT can be accomplished by: Reducing the number of servers needed to run the business applications, thereby simplifying the physical makeup of the IT environment Reducing the number of people required to manage those servers, freeing up these critical resources for perform other important and strategic activities Reducing the cost to maintain the servers and the overall IT environment, making capital available for other business needs or allowing you to apply that capital to innovation within the business The System i platform is among the first in the world to run the most popular operating systems on a single system, simultaneously. This capability enables it to run thousands of the world’s most popular business applications, giving your company a vast number of applications to select from without being inhibited by the operating environment the software requires. In addition, the System i integrated design combines the operating systems, middleware, database, security, and storage into one system. This integrated design eliminates the seams between all of the software layers and allows you to have one standard base for all hardware and middleware. Chapter 1. Getting started: Key questions to consider 11 The System i platform deploys quickly, is less costly to maintain, and is easy to manage. System i solutions also provide the highest availability and reliability of any midrange system. Both of these characteristics reduce system management and system maintenance costs. The System i architecture is secure and virus-resistant by design. The System i platform can help businesses save money by avoiding multiple security patches throughout the year as well as reducing your company’s concern over comprised company data. The System i platform starts new and innovative applications while retaining the ability to start core applications currently running on i5/0S. The three key aspects of the System i value proposition are its ability to: Promote solutions innovation Simplify your IT Promote partnership The System i family promotes solutions innovation with an application portfolio of 20,000 solutions offered by more than 4,500 ISVs). It is the industry’s most integrated system, making it easy for businesses to add infrastructure and collaborative solutions (such as IBM Workplace and Lotus Domino) to their core business processing. The System i offering provides you the unrivaled flexibility to choose solutions that match business requirements regardless of the operating system required by the software. Simplifying your IT environment is an important step toward cutting administrative costs and increasing the availability of your IT personnel, caught up in day-to-day activities. Many businesses have become slaves to their server farms and are forced to manage an ever-increasingly complex IT environment. The System i platform simplifies your IT infrastructure because it is an integrated, easy-to-manage system that delivers outstanding return on investment (ROI). The System i offering promotes partnership by building on existing IBM POWER5™ skills and simplifying deployment of new IBM POWER5+™ systems. These new POWER5+ systems support both i5/OS V5R3 and i5/OS V5R4, allowing customers to purchase new systems and retain the ability to run existing applications. This also enables customers to continue to innovate and modernize their applications without the fear of exceeding the capacity of the new system. 12 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 1.7.2 What does the System i platform offer Domino? Domino for i5/OS combines the System i platform value proposition of integration, ease of use, reliability, and scalability with this outstanding messaging and collaboration offering. Figure 1-3 shows the evolution from the AS/400 system to the iSeries server on to the System i platform as well as the valued added by each product offering. The System i platform expands on a rich heritage of benefits evolved from the AS/400 System i 2006 and beyond iSeries 2000 to 2006 AS/400 1988 to 2000 All of AS/400 and iSeries PLUS Excellent consolidation platform Legendary reliability Built-in security Simple management Runs thousands of the worlds’ most popular business applications Embraces open standards Runs Linux, UNIX, and Windows in addition to i5/OS Includes WebSphere and Java support Adds Capacity on Demand Enhanced security and intrusion detection Supports service-oriented architecture (SOA), PHP scripting, Web-facing applications Best of IBM in one box Figure 1-3 Evolution to System i platform Here are ten convincing reasons to choose the System i platform as your Domino platform, allowing you to end hardware proliferation and embrace integration: Reliability and availability The System i family builds on the iSeries history of robust hardware and software reliability. It is applications that are always available when your users need them. It is the application subsystem architecture isolates Domino applications from each other and from other work, which means that applications stay up and running consistently. And if a problem occurs, i5/OS (the System i platforms operating system) automatically stops and restarts the Domino server without affecting other activity on the server. Scalability On the System i platform, you can grow your Domino workload with the same operating system and the same skill. With the combination of advanced scalable technology and architectural advances for Domino servers, the System i platforms are achieving extraordinary results. For the latest Notesbench results, see the Domino for i5/OS Web site at the following address: http://www.ibm.com/servers/eserver/iseries/domino/scalerecord.html Although many benchmarks deliver high water mark results for large enterprise-class servers, few accurately represent the realistic IT environments of today’s small and midsized businesses. For this reason, IBM developed a new benchmark, called the Three-in-One benchmark, to mirror the real-world demands that are facing these Chapter 1. Getting started: Key questions to consider 13 companies. You can find results of these benchmarks at the Three-in-One benchmark on the Web at the following address: http://www.ibm.com/servers/eserver/iseries/hardware/threeinone/ The results of this benchmark demonstrate that, by running multiple applications on a single IBM System i5™ platform, today’s small and midsized businesses can help to use better the full capacity of their IT infrastructure and thereby help to increase their ROI. Furthermore, the benchmark showed that with the platform, you can: – Successfully run the server after initial install, without conducting expensive fine-tuning or special customization – Expect and typically achieve sub-second response times and predictable performance for multiple applications running simultaneously, even during fluctuations in demand – Dynamically and easily handle unexpected opportunities and demands without adding or upgrading servers Behind all these remarkable capabilities is the unique System i integrated architecture. Some server architectures cannot efficiently manage multiple applications in this manner and often use only a small percentage of their total capacity, forcing businesses to add new servers as well as cost and complexity every time a business or application requires changes. To help address this issue, the System i5 platform features subsystem management capabilities that automatically allocate resources to applications as needed, thereby facilitating highly efficient utilization of system resources. As the industry’s first servers based on IBM POWER5 processors, the ninth generation of IBM 64-bit processor technology, the System i5 platform can enable companies to seamlessly upgrade their processing power while continuing to use their investments in storage and networking infrastructure. The proven, open and flexible design of POWER™ processors builds on the System i platform’s tradition of integration, virtualization, and outstanding systems management to bring new levels of functionality and simplicity to today’s on demand world. Server consolidation Scalable Domino platforms can reduce the number of servers required to support an entire enterprise. The fewer the number of servers is, the lower the complexity and cost are of administration and management for a messaging and collaboration solution as well as the operating system and procedures that support it. With Domino on the System i5 platform, you can consolidate multiple physical Domino servers into one box. Furthermore, with the System i architecture, Domino can take full advantage of all the processors in a symmetric multiprocessor (SMP) machine. Domino servers are all “under one roof”, so administration costs are a fraction of what is required for server farms. In addition, with all the Domino servers on the same System i5 platform, you do not need to replicate your relational databases and applications to other servers to make them accessible. All the Domino servers have access to the same relational data and traditional applications. Also, when you run multiple Domino partitions on one physical box, the partitioned servers can communicate over an internal network, which does not add any network traffic to your local area network (LAN). 14 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Integration Domino for i5/OS is designed to integrate with many built-in i5/OS services including security, backup and recovery, directory, systems management, iSeries Navigator, Java virtual machine (JVM™), and IBM DB2 Universal Database™ for iSeries. Furthermore, the System i5 platform is the only system that allows deployment of Linux, Java, UNIX, Microsoft Windows®, and Domino-based applications on a single server. Domino for i5/OS applications can take advantage of direct real-time access to the DB2 Universal Database for iSeries database, with or without programming. Users can embed the results of a DB2 Universal Database for iSeries query into a Notes document without needing programming. Domino for i5/OS allows access to DB2 Universal Database for iSeries from Domino application development tools and APIs. This access is direct, without needing an Open Database Connectivity (ODBC) driver or a middleware communications layer when the application code runs on the server rather than the client. Mixed workload With Domino partitioning and i5/OS subsystems, customers can safely and reliably run multiple instances of Domino doing different types of Domino applications on the same server footprint. And, on a traditional System i platform, customers can combine Domino with other non-Domino work, such as enterprise resource planning (ERP) applications. Speed to deployment The AS/400’s reputation for speedy deployment extends to Domino. Because so much is built-in and “pre-integrated” into the System i offering, the administrator has less work to do when the System i platform arrives. Administrators can move quickly to the task of delivering services to end users. Ease of administration The System i offering has a “built for business” design. The capabilities an administrator needs are integrated and consistent, which means less money is spent on people managing servers and more time is available to deliver real value to the business. Lower total cost of ownership The primary benefits of installing Domino for i5/OS include data integration, centralized management, and solution consolidation. System i platforms with Domino offers customers a single hardware platform to manage both their line of business applications and their collaborative applications. Customers with a Domino implementation on i5/OS do not need to invest in an additional hardware platform, operating system software, or skills needed to maintain this environment. Furthermore, the ability to run Domino applications and a Linux firewall or spam filter on the same system connected with a Gigabit Virtual Ethernet gives you unmatched flexibility. Powerful functionality coupled with unique integration and simplified systems management make Domino for i5/OS one of the most cost-effective investments possible, now and in the years to come. Chapter 1. Getting started: Key questions to consider 15 Let us go a step further and look at additional reasons why the System i offering and i5/OS create a perfect environment for running Domino: Isolate workload with i5/OS subsystems. The i5/OS with its subsystem architecture allows you to run multiple Domino partitions on a single system safely and reliably. This is unlike a typical Domino Intel® environment that requires a separate server for each Domino server that you want to run. With the subsystem architecture of i5/OS (as shown in Figure 1-4), you only need one system that allows you to run each Domino server in its own partition. This allows you to start and stop partitions independently of each other. Another advantage is that the i5/OS subsystems isolate each Domino partition workload from being impacted by another, promoting uninterrupted performance for the other applications. i5/OS Subsystems = Domino Partitions (DPARs) Run multiple Domino partitions on a single system safely and reliably; start and stop partitions independently of each other. Typical Domino Intel Environment CPU processing balanced to all subsystems Sametime Quickplace Domino Apps Subsystems Domino Mail Single System Image Domino Mail System i ERP/SCM Isolated Workloads i5/OS subsystems isolate each Domino partition workload from being impacted by another. Data load balanced to disk for efficient retrieval Memory shared among all servers Figure 1-4 i5/OS subsystems isolate Domino workloads In essences, jobs run in i5/OS subsystems that can be considered logical virtual machines. Each has its own independent characteristics regarding the use of system resources. Subsystems are part of the work management component of i5/OS. For example, batch jobs typically run in a different subsystem from interactive jobs, with different performance tuning and execution priority. In the case of Domino, starting a Domino server involves a number of related jobs. A Domino server runs in its own subsystem on a System i platform. If you configured multiple Domino servers on your System i platform, each partitioned Domino server runs in its own unique subsystem, independent of each other and of other i5/OS applications. Reduce administrator hassles with shared Domino copies. The System i platform can maintain a single copy of both Domino and the operating system. This means that all Domino partitions can share the same copy of Domino without impacting performance. A distinct advantage to this approach is that it allows the administrator to maintain Domino on i5/OS in the same or less time than it takes to 16 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide maintain Domino on an Intel or UNIX server. If you have a complex IT environment with multiple Intel or UNIX servers running Domino, the administrator is required to manage each unique copy as upgrades and changes are needed. Not only do you gain the advantages of using Domino partitions, your administrator has the ability to manage and maintain a single copy of the Domino running on the system. Maximize the use of valuable resources across partitions and jobs. Memory, hard disk drive, and processors are valuable resources within a system that must be used in order to pay for themselves. With the i5/OS architecture, these resources can be shared across partitions and by various jobs running on the system. This allows you to use these resources as needed to improve the performance of the Domino servers and applications running on the System i platform. In an Intel or UNIX systems environment, these resources are completely isolated, creating potentially unused resources or over taxed systems that do not perform effectively because they lack these resources. Run multiple environments and separate workloads efficiently. The System i platforms with i5/OS technology can be used to run multiple environments and separate workloads. – Multi-versioning allows you to install more than one multi-version capable release of Domino for i5/OS in a single i5/OS platform. Multi-version capable releases allow you to install and use more than one release of Domino at the same time on the same i5/OS partition. It is designed to provide increased flexibility for Domino for i5/OS clients. – While most systems have one partition, systems with logical partitioning have the capability to run several i5/OS, AIX or Linux partitions. To enhance this capability, i5/OS logical partitioning allows the system administrator to tune the system performance by moving processor power as needed to a specific partition. As little as one one-hundredth of a processor can be moved from one partition to another, allowing discrete use of the systems processors. Save bandwidth in the data center. i5/OS allows you to save bandwidth by enabling all the Domino partitions to replicate over the virtual 1 GB Ethernet bus. By using this virtual Ethernet bus, the traffic never leaves the system reducing input/output processing. Simplify hard disk drive management and maintenance. System i5 with i5/OS treats its hard disk drive like one big drive, thanks to its single-level storage architecture. Storage management on the System i5 platform is automated. The System i5 platform handles selecting the physical disk drive to store the data. Storage management automatically spreads the data across the disk arms and continues to add records to files until specified threshold levels are reached. The System i5 platform is able to scatter load data to many disk drives. Single-level storage is efficient too. All data is already mapped to virtual address space, while other systems have to do it every time they need to access the data. Regardless of how many application programs need to use an object, only one copy of it is required to exist. This makes the entire main storage of a System i5 platform a fast cache for disk storage. The system can take advantage of increased memory without needing complex management activity. Chapter 1. Getting started: Key questions to consider 17 The i5/OS architecture is virus resistant. Virus resistant by design, the System i offering helps save money by avoiding multiple security patches throughout the year, as well as reduces concern about company data security being compromised. The System i family has: – Consistent, system-wide security covering all objects within the system – Object-based design not susceptible to virus or tampering; for example data objects cannot be executed – No low-level interfaces published Figure 1-5 shows the i5/OS object-based architecture that is virus resistant. i5/OS architecture is virus resistant with object-based design Policies Auditing Management tools Users Applications Database Data objects Program objects Operating System Hardware SSL/TLS VPN Exit points Figure 1-5 i5/OS has a virus resistant architecture Manage the System i5 platform with graphical user interface (GUI) navigation. You can use the iSeries Navigator (a GUI) to perform user, programmer, and administrative tasks on the System i5. iSeries Navigator has added ease of use to leverage your users windows skills with items such as Explorer view, property sheets, context menus, and object dragging. This GUI application reduces the need to learn the traditional command interface by: – – – – Making it easier to understand terminology and concepts Providing robust graphics, not just icons Creating wizards to help automate tasks and reduce learning and errors Establishing a high degree of function integration, not stand-alone utilities With the previous release of i5/OS, several key iSeries Navigator tasks are available from a Web browser, at no additional cost. You can remotely access tasks from functional areas such as Basic Operations, Work Management, Configuration and Service, and Database. Quickly respond to increased demand. Many System i5 models come with standby Capacity on Demand (CoD) processors that are ready to turn on additional capacity as you need it. You can turn on one or more processors either temporarily or permanently. IBM Capacity on Demand is a fast, 18 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide nondisruptive method of activating processor and memory capacity that is built directly into the System i family of products. Figure 1-6 shows the System i5 models with their activated and CoD processors. On some of the smaller System i5 models, the IBM Accelerator for System i5 provides additional capacity to easily accommodate additional Domino workload. Many System i5 models come with standby “On-Demand” processors 5 95 32/64-w a y 5 95 16/32-w a y 595 8/16-w a y 5 70 13/16-w a y 570 9/12-w a y 570 5/8-w a y CoD Processors 570 2/4-w a y 570 1/2-w a y Activated Processors 550 1/4-w a y 0 20000 40000 60000 80000 100000 120000 140000 160000 CPW Figure 1-6 System i5 Capacity on Demand processors These Capacity on Demand activated processors provides a cost efficient solution for the peaks and valleys that occur in any business through temporary increases in processor capacity on System i5. Increased loads for seasonal, period end, or special promotions can be responded to quickly and efficiently. You pay for what you need, when you need it. By purchasing your System i5 to match your average rather than peak load needs, you can help reduce costs, and even more importantly, be prepared if surprises occur in the online on demand world you are living in now. 1.8 What types of organizations use Domino for i5/OS? The market for Domino for i5/OS is not limited to existing System i family customers. Any or all of the following types of organizations can benefit from implementing Domino for i5/OS. This section highlights the key benefits for each group. You can find case studies, with real-world descriptions of successful implementations, on the Web at the following address: http://www.ibm.com/software/success/cssdb.nsf/lateststoriesVW?OpenView&Count=5&RestrictToCa tegory=eserveriseries Organizations that are interested in reliable messaging and collaboration Domino is high-function, integrated, flexible, world-class messaging, and collaboration. Domino for i5/OS provides the flexibility to invest gradually and take advantage of the range of System i platform scalability. Without changing architecture or building server farms, you can expand from a pilot of a few dozen users to a full-blown enterprise deployment that supports thousands of users. The System i platform can easily integrate with Domino for i5/OS to serve your business needs, on a hardware platform with high reliability. Chapter 1. Getting started: Key questions to consider 19 Organizations that are interested in secure and reliable Web serving with integrated content management Domino provides many Web-enabling functions that you need in a single integrated package. The System i platform provides a scalable, reliable Web server. Both i5/OS and Domino provide integrated security to help protect the privacy and integrity of information. They provide authentication of users and access control to ensure that only authorized users can work with information and programs. Domino for i5/OS takes advantage of the security characteristics of both platforms. i5/OS security provides an additional layer of protection over and above Domino security to control access to line of business data. Organizations that are interested in reliable, scalable, secure, and affordable On Demand Business To be successful at On Demand Business, with either B2B or business to consumer (B2C), you must respond in real time at any time. Domino for i5/OS has the power and the tools to help you succeed in this demanding environment. The System i platform provides reliability and scalability, which are essential in the dynamic and often unpredictable world of On Demand Business. Domino for i5/OS makes it easy to integrate business data in DB2 Universal Database for iSeries databases with the Web-enabled applications that you build with Domino Designer. You can provide your Web visitors with up-to-the-minute information and process their requests immediately. With Domino for i5/OS security, you can help protect the confidentiality and integrity of sensitive information that flows to and from your site. Lotus Notes and Domino customers who are interested in server consolidation or upgrading from Domino 6 or 6.5 to Domino 7 Consolidation of any type reduces system administration, including network management and system backups. Domino for i5/OS provides even greater savings, thanks to the System i family’s long tradition of ease of management. System administration functions are integrated into i5/OS and share a common interface. The System i platform consistently rates among the best (lowest cost) in TCO studies. Domino for i5/OS supports multiple (partitioned) Domino servers on the same hardware, with the potential to support many thousands of users. This gives you the flexibility either to combine servers or to keep your existing server identities while consolidating hardware. And, because each partitioned Domino server is logically independent, you can use standard i5/OS work management capabilities to tune the performance characteristics of each server. Each is also logically insulated from the others. The consolidation solution is also applicable to small and midsized businesses that may only have one Domino server but want to locate it in a partition next to their other System i line of business applications on a single server footprint. The independent report, Consolidation, Expansion, or Both? Measuring IBM eServer iSeries Business Value for SMBs (August 2003) by Sageza, on consolidating to an iSeries server, highlights the benefits of consolidating to an iSeries server for small and midsized businesses. You can find this report on the Web at the following address: http://www.ibm.com/servers/eserver/iseries/conslt/pdf/sageza.pdf The System i platform builds upon the iSeries reputation for reliability. For System i customers, performing an initial program load is a rare event, and usually a scheduled event. Internally at IBM, we are consolidating Domino servers using scalable IBM platforms. The System i family is a major participant in our consolidation efforts. Organizations that are interested in extending the reach of existing applications to include DB2 Universal Database for iSeries data or other Lotus software such as IBM Lotus Sametime or IBM Lotus QuickPlace Domino provides rapid application development tools to help you design and develop collaborative applications for your users that can be extended to the Internet. There are a 20 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide variety of options to easily integrate your existing DB2 Universal Database for iSeries data into these applications, with or without programming. A customer service application can access an existing DB2 Universal Database for iSeries customer master file for information such as name, address, and phone number. DB2 Universal Database for iSeries integration works both ways. A collections application running on a System i platform may update your Domino customer service database to alert your customer service representatives to any outstanding accounts receivable issues. With Domino for i5/OS, you can tackle many business problems that require organizing unstructured data or managing the flow of information. At the same time, you can link this workflow and unstructured information to the wealth of business data in your DB2 Universal Database for iSeries databases. IBM Lotus Sametime delivers market-leading capabilities for bringing together geographically dispersed teams, resulting in increased productivity. These capabilities can also be integrated with applications including e-mail, team workplaces, portals, and Web applications to maximize ROI in an existing application infrastructure. Many companies, large and small, are saving money and improving communications using real-time communications (instant messaging). For more information about IBM Lotus Sametime, see 2.1.1, “IBM Lotus Sametime” on page 25. IBM Lotus QuickPlace, a team collaboration solution that allows non-technical professionals to easily create, tailor, and administer an electronic shared workspace to support a project or initiative. With Web browser access to an intranet or the Internet, authorized team members can access the workspace to communicate, share knowledge and ideas, maintain a project calendar, organize team information, and more. For more information about IBM QuickPlace, see 2.1.2, “IBM Lotus QuickPlace” on page 27. Business Partners, System i partners, and Lotus software partners Regardless of whether your expertise is the System i platform, Domino, or both, Domino for i5/OS offers tremendous opportunity because it is highly scalable and because of the large number of installed iSeries and AS/400 systems (hundreds of thousands). The System i community is excited about Domino, and many iSeries and AS/400 owners are seeking advice, expertise, and applications. Companies that are moving from non-IBM messaging software System i platforms running Domino are an excellent upgrade path for customers who are interested in migrating from other messaging systems. As an added benefit, implementing the System i platform for messaging and collaboration can result in significant savings on selected Lotus software. The IBM Move2Lotus program helps customers migrate to Lotus Notes and Domino by developing migration tools to help customers make the transition. In the last two years, IBM has migrated nearly 3,000 customers from Microsoft Exchange and other e-mail and messaging platforms to Lotus Notes and Domino. Available to all Move2Lotus Business Partners working with Lotus Notes and Domino customers, the certification program helps IBM Business Partners update their Lotus Notes and Domino skills to version 7. Move2Lotus program participants are eligible to receive the Lotus Notes and Domino 7 education and certification at no additional cost. For details about Move2Lotus for the System i platform, see the Move2Lotus Web page at the following Web address: http://www.ibm.com/software/sw-lotus/partners/cwebp.nsf/wdocs/move2lotus-v2 Chapter 1. Getting started: Key questions to consider 21 1.9 IBM Lotus Domino and IBM Workplace The IBM Lotus Domino 7 server helps organizations expand their collaboration capabilities while leveraging their existing IT assets. With its new and advanced administrative, performance and security features, IBM Lotus Domino 7 server can help increase productivity and lower total cost of ownership. The IBM Lotus Domino environment enables you to develop and deploy collaborative applications quickly, bringing people, processes and data together. These collaborative applications are used to facilitate productivity and accelerate decision making in an On Demand Business. This is why Domino applications are an integral part of the IBM Workplace environment. Existing Domino applications can integrate with Java 2 Platform, Enterprise Edition (J2EE), components of IBM Workplace, so you can further leverage your application investments. As a Lotus software customer, you can: Continue to derive value from current and future releases of Lotus Notes and Domino, because they can be integrated into the IBM Workplace environment using new portlets and tools. Purchase and implement IBM WebSphere Portal to extend the reach of current investments. Integrate open standards-based IBM Workplace software products into your existing supported infrastructure. Be assured that existing investments in Lotus Software are planned to be carried forward to comparable components and capabilities within the IBM Workplace family of integrated applications. IBM Workplace consists of flexible, portal-ready collaboration products that you can customize to fit your specific needs. These products provide features similar to those found in the core IBM Lotus Software portfolio, including Lotus Sametime and Lotus QuickPlace, but are built on different underlying technology. For more details about Lotus Domino and Workplace strategy, see the paper IBM Lotus Domino applications and the IBM Workplace technical strategy at the following Web address: http://www.lotus.com/ldd/doc/uafiles.nsf/docs/wplwpstrategy/$File/ tech_strategy_white_paper.pdf 22 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 2 Chapter 2. Lotus and related products for the System i offering A variety of products and tools offer additional value to new and existing Domino for i5/OS customers. These offerings are categorized into the following groups: Lotus Domino extended products Developer tools IBM Content Management software Backup and recovery solutions Web serving alternatives Industry application of IBM Lotus software © Copyright IBM Corp. 2004, 2006. All rights reserved. 23 2.1 Lotus Domino extended products Many separately purchased Lotus products extend the capabilities of the Lotus Domino server. The products that are currently available for i5/OS include: IBM Lotus Sametime IBM Lotus QuickPlace IBM Lotus Enterprise Integrator IBM Lotus Domino Document Manager (Domino.Doc®) IBM Lotus Workflow™ IBM Integrated Domino Fax for i5/OS See the Lotus Domino extended products for i5/OS Web site, at the following address, for additional details about the products that are currently available: http://www.ibm.com/servers/eserver/iseries/domino/related.html See the Lotus Software for i5/OS Compatibility Guide (available via the following Web address) for information about the releases of the various Lotus Domino extended products that are supported with the different Domino, Operating System/400® (OS/400®) and i5/OS releases: http://www.ibm.com/eserver/iseries/domino/domino6/releasesupport.pdf Keep in mind that many large scale on demand applications often include more than one system type. Networking a System i platform with another server may be the optimum solution for needs that require products that are not available natively for the i5/OS operating system. The System i family offers solutions that provide flexible, cost-effective alternatives to managing a complex IT environment with multiple disparate servers and operating systems. These solutions include: The Integrated xSeries® Server IBM eServer xSeries systems attached via the Integrated xSeries Adapter (IXA) xSeries systems or BladeCenter® attached to a System i5 model via new Internet Small Computer System Interface (iSCSI) host bus adapters (HBA) These integrated xSeries and BladeCenter offerings deliver tightly integrated, easy to manage Intel processor-based solutions. They provide a cost effective and efficient alternative to running Microsoft Windows or Linux applications on multiple stand-alone servers. Lotus has renamed their software products to make it easier for you; see Table 2-1 for details. Table 2-1 IBM Lotus software product name changes 24 Previous product name Current product name IBM Lotus Instant Messaging and Web Conferencing IBM Lotus Sametime IBM Lotus Team Workplace IBM Lotus QuickPlace IBM Lotus Enterprise Integrator IBM Lotus Enterprise Integrator for Domino IBM Lotus Domino.Doc IBM Lotus Domino Document Manager IBM Lotus Workflow IBM Lotus Workflow Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 2.1.1 IBM Lotus Sametime IBM Lotus Sametime is real-time collaboration software. It delivers such technologies as, online awareness, instant messaging, application sharing and virtual meetings. Lotus Sametime helps your organization be more responsive and more efficient by allowing your employees, customers, partners, and suppliers to easily interact with one another in real-time. Real-time collaboration is a natural extension of e-mail. It is not just about chat; it is about using the Web to improve customer service, reduce travel costs, and create communities among your employees, customers, partners, and suppliers. Whether the goal is to present a new program to a field sales force, brainstorm with partners about a new product design or offer live assistance to Web customers, Sametime for the System i family delivers real-time collaboration today. You do not need to use Lotus Notes for e-mail or even have a Notes client to use Sametime, all you need is your Web browser. You can use a Web browser for online meetings and you can install the Sametime Connect client for instant messaging. The System i family with i5/OS is an ideal platform for Sametime collaboration, with an easy-to-manage infrastructure and low total cost of ownership (TCO). It shields the typical business user from worries about technical issues. The unique integrated architecture of the System i platform delivers proven reliability, high availability and powerful single-footprint scalability to mid-market companies, so you can focus on your business rather than technology. The benefits of IBM Lotus Sametime include: Better coordinated Lotus Sametime delivers market-leading capabilities to bring together geographically dispersed teams, resulting in increased productivity. These capabilities can also be integrated with applications including e-mail, team workplaces, portals, and Web applications to maximize return on investment (ROI) in an existing application infrastructure. Better informed Lotus Sametime increases access to critical information, streamlining decision making and increasing responsiveness. Customers, partners, and suppliers can seamlessly communicate and coordinate, resulting in improved business performance and lower costs. More agile As an On Demand Business, Lotus Sametime-enabled organizations can adapt dynamically to changes and are more able to compete. These solutions help enterprises address today’s business challenges: improving responsiveness, enhancing customer service, and responding to opportunities and threats. The top benefits of upgrading to Lotus Sametime 7 are that you can: Facilitate fast and easy entry to Web conferences with test conference utility Have an opportunity for decreased TCO through possible hardware savings Gain the ability to increase user productivity Create the ability to improve administration efficiency For details about IBM Sametime on i5/OS, see the following Web address: http://www.ibm.com/servers/eserver/iseries/sametime/ Chapter 2. Lotus and related products for the System i offering 25 Introducing Lotus Sametime 7.5 Attention: Information about Lotus Sametime 7.5 may change because this is a preview of an upcoming product. Product release dates or capabilities referenced in this document may change at any time. This document is not intended to be a commitment to this product’s features or availability in any way. IBM Lotus Sametime 7.5 represents a dramatic update in real-time collaboration features and user experience. The new look and feel of Sametime 7.5 as currently planned includes numerous new features, such as a dramatically updated instant messaging client and a new Web conferencing interface, making it easier to connect and manage online meetings. The new instant messaging client interface is being developed to include: A rich communication experience – – – – – – – – – – Emoticons Rich fonts (colors and user font changes) Icons and photos for users Date and time stamp Real-time spell check Information from the corporate directory Location awareness (able to display the user’s physical location at the time) Customizable themes and skins Nested groups Enhanced support for multiple languages User control when accessing chat history including a navigation pane and a list of saved chats with a particular person Rich plug-in environment – Click-to-call – Extensible resource area – Location awareness User control type-ahead quick find – Type-ahead searching – Business card information available Sametime 7.5 will support a new plug-in model. Instead of being a program, it will be a platform: It is expected to be the first major enterprise instant messaging client built on the Eclipse open source framework, providing access to new “plug-in” capabilities. The Eclipse plug-in model allows for customization and programmability The plug-in capabilities can range from soft phones to calendar lookup to text-to-speech converters. IBM Lotus Notes and IBM Workplace Managed Client™ are being designed to reuse the same plug-ins as Sametime 7.5 26 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Sametime 7.5 will take you beyond instant messaging and Web conferencing with its server-based federation with public instant messaging networks and with its audio and video integration. The audio and video integration provides these benefits: Helps to make businesses more agile, responsive, and productive through the seamless integration of audio and video from leading enterprise providers into Lotus Sametime and Lotus Notes Gives control to meeting participants with a single, unified interface to both audio and Web conferencing Enables businesses to embed business quality video into their Web conferencing, instant messaging, and e-mail infrastructure Leveraging the new Eclipse-based application platform, Lotus Sametime 7.5 is being designed to serve as the foundation for social networking and advanced organizational collaboration capabilities. You will be able to reach a community of experts, to find immediate answers, conduct instant polls, and discuss topics in open real-time forums. Ultimately using Sametime 7.5, you will be able to automate the capture of knowledge shared on an ad-hoc basis for future searching and reference. For more details on Sametime 7.5, see the IBM Lotus Sametime 7.5 Web page at the following address: http://www.ibm.com/software/sw-lotus/products/product3.nsf/wdocs/st75home 2.1.2 IBM Lotus QuickPlace IBM Lotus QuickPlace is a business-ready, self-service workspace expressly designed for team collaboration. With Lotus QuickPlace, users can instantly create secure workspaces on the Web, providing them with a “place” to coordinate, collaborate, and communicate on any project or ad hoc initiative. The key capabilities include: Coordination: People, tasks, plans, and resources Collaboration: Ideas and discussion, issues, shared documents, files, and general due diligence Communication: Actions and decisions, key findings and lessons, and knowledge capture Organizations of all sizes can immediately take advantage of Lotus QuickPlace, or they can easily customize it to meet their unique business requirements. In fact, over 12,000,000 team members use Lotus QuickPlace every day to communicate, collaborate, coordinate, and work. IBM Lotus QuickPlace includes the following benefits: Provides anytime, anywhere access to collective knowledge, information-sharing, tasks and team calendar events whether online or disconnected Seamlessly establishes a working community with a sense of accountability, whether team members are centralized or geographically dispersed Increases team productivity and efficiency by virtualizing asynchronous collaboration processes, and optionally integrates them with real time Increases responsiveness among colleagues, customers, business partners, and suppliers by facilitating instant formation of working teams, whether team members reside within or beyond the organization Chapter 2. Lotus and related products for the System i offering 27 Facilitates faster, collective decision making by centralizing timely and accurate information, and granting all team members equal opportunity to review and react Helps make your teams more productive and self-sufficient through easy, instant assembly of collaborative applications using team space templates, with just a browser QuickPlace supports the following key features and functions: My Places: This feature provides a central, personalized listing of all team workspaces to which the “member” belongs, simplifying viewing, finding, and moving from one “place” to another. Advanced Search: Search across all the team workspaces within an enterprise or scope the search to a single team workspace and “Rooms” and “Folders” within. IBM Lotus Sametime Integration: Increase productivity by adding presence awareness, instant messaging and Web conferencing to any “place”; see “member” availability, initiate and instant message, or schedule or launch a Web conference. Team Calendar : Keep track of shared calendar events created in the team workspace using IBM Lotus Notes or Microsoft Outlook. Personalize and Customize: Easily adapt a team workspace or fully customize to address a vertical or horizontal business process. Collaborate in Context: Embed team collaboration in any Web-based application, Web site, or portal. QuickPlace software can help ensure successful completion of projects by allowing you to share documents, centrally manage tasks and team calendars, and stay connected with discussion forums and news alerts. QuickPlace can help increase productivity, build a sense of community and see projects through to their successful completion. QuickPlace was designed to meet the needs of end users by enabling: Rich collaboration capabilities for documents and tasks for better document management and project tracking Discussion forums for sharing ideas and feedback or for ensuring that action items are tracked and addressed, and team calendars that help teams stay coordinated, with inclusion of members personal calendars Offline access for creating local copy of your team space This local copy can be synchronized with the server, uploading any changes that have been made and ensuring your local copy is current. Robust search capabilities, allowing you to search within an individual team space or across all team spaces The ability to establish e-mail alerts, automatically sending notifications of new documents, calendar changes, or updates to specific pages IBM Lotus Sametime software can be incorporated to embed presence awareness and instant messaging features into their team spaces Allows teaming across firewalls for collaboration with partners, suppliers, and customers Offers encryption and password protection of team spaces In particular, Lotus QuickPlace software offers a number of enhancements both for the end user and the administrators: Improved navigation through a familiar user interface, reducing end user training Improved offline capabilities, further protecting confidential information 28 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Additional browser support, supporting Safari on Mac OS X and both Microsoft Windows and Linux software-based versions of Mozilla Foxfire Administration improvements, by providing additional access levels and support for LDAP referral and internet site configuration Methods for installation on locked-down desktops are available Serviceability improvements, including logging, tracking and error reporting enhancements to help reduce the time needed troubleshooting For details about running IBM Lotus QuickPlace on the System i platform, see the IBM Lotus QuickPlace for i5/OS Web page at the following address: http://www.ibm.com/servers/eserver/iseries/quickplace/ 2.1.3 IBM Lotus Enterprise Integrator The Lotus Enterprise Integrator product provides data transfer and manipulation between non-Domino data sources and Domino applications. Data movement can be accomplished in batch mode, as well as real-time interactive mode. Lotus Enterprise Integrator users can choose from three approaches to access non-Domino data: Lotus Enterprise Integrator activity definitions, which are parameter driven and do not require programming Data Connection Resources (DCRs) built into applications with the Domino Designer Lotus Data Connection application programming interface (API) for use with LotusScript agent programs With Lotus Enterprise Integrator, non-Domino data sources include Oracle, MS SQL Server, Sybase, and Informix®, as well as IBM DB2 Universal Database, which was available in previous Lotus Enterprise Integrator releases. Access to IBM DB2 Universal Database is accomplished using the i5/OS DB2 call level interface (CLI); access to other data sources uses Open Database Connectivity (ODBC). For Domino and Lotus Enterprise Integrator release compatibility, see the Lotus Software for i5/OS Compatibility Guide at the following address: http://www.ibm.com/eserver/iseries/domino/domino6/releasesupport.pdf Lotus Enterprise Integrator includes the following benefits: Enables you to rapidly create integrated business-process solutions that can increase employee productivity Lets users access and view corporate data within Lotus Domino server no matter where the data resides Reduces the need for programming with simple point-and-click development Unifies corporate and Lotus Domino technology-based data into one application to leverage your current application investments Lets users access business-process automation solutions through familiar IBM Lotus Notes or Web browser interfaces Chapter 2. Lotus and related products for the System i offering 29 The following overview highlights what is new with Lotus Enterprise Integrator: Performance, availability, and serviceability features – Failover support leverages the proven cluster replication technology of Lotus Domino software. – Use of Lotus Domino memory management tools can help to enhance performance. – Serviceability is enhanced through improved error handling at both design and run time, as well as through commonly used Lotus Domino troubleshooting tools. – Scripted activities log external system connection information and can be remotely debugged. Enhancements to data management and real-time activities – Use of dependent activities provides more granular control. For example, you can define which of two dependent activities is run, based on the success or failure of the calling activity. – Data management activities that use Lotus Notes connections can run under different Lotus Notes IDs. This option allows you to leverage Lotus Domino security features by defining varying levels of access for different applications, and can help provide an audit trail. – The Virtual Documents activity allows you to choose when external system events that create, update, or delete the document are synchronized, helping to ensure that data is up to date when accessed using Lotus Domino applications. – Lotus Enterprise Integrator adds support for Version 5.0 of the DataDirect OBDC driver. Productivity and usability enhancements – The user interface incorporates presence awareness. – Connection testing can now be done from within the form, saving steps by eliminating the need to switch to a command line. – A new guess capability eases the task of field mapping. When you click the guess button, the software analyzes field names and data types, and presents you with suggestions for possible mappings (for example, LASTNAME and LNAME). The window allows you to validate or make corrections to the guesses. For more details about IBM Lotus Enterprise Integrator on the System i platform, see the Lotus Enterprise Integrator for i5/OS Web page at the following address: http://www.ibm.com/servers/eserver/iseries/domino/related/lei.html 2.1.4 IBM Lotus Domino Document Manager IBM Lotus Domino Document Manager (formerly called Lotus Domino.Doc) is a ready-built solution for organizing documents for effective shared access by work teams and managing versions so that each team member has the latest. It also automates document-driven processes such as review and approval, assembly and publishing, archiving, and records management. With Lotus Domino Document Manager, organizations manage documents efficiently and predictably throughout their life cycle, creating new efficiencies and building the foundation for their content management processes. Lotus Domino Document Manager 7.0 is now available for use with Domino 7.0 and i5/OS V5R4 and i5/OS V5R3. 30 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Lotus Domino Document Manager software is a security-rich solution that makes it easier to access, manage, and store business documents. Provides central and consistent management of documents Lets you find, share, and reuse documents, instead of recreating them Offers collaboration via discussion forums and instant messaging Integrates with desktop applications and Business Partner components Provides a low-cost solution that leverages existing Lotus Notes/Domino investments Seamlessly works together with all Domino 7.0-based software Lotus Domino Document Manager 7 offers the following highlights: Provides high-value, low-cost document management for organization- wide applicability Manages the complete document life cycle, from collaborative authoring, storage, and management to archiving Manages documents for IBM Lotus Notes, Microsoft Office, Microsoft Outlook, and other standard desktop applications and Web browsers Integrates with IBM Lotus Sametime software Provides rigorous, flexible security options to help protect critical business documents IBM Lotus Domino Document Manager software allows users to save documents easily into its security-rich library. Users can simply and quickly control document profile information and define who has access to the document. An intuitive Web user interface allows users to easily browse through document hierarchies, quickly jump to favorite documents or binders, view most recently used items, and automatically find document status in the review and approval life cycle. Windows Explorer integration lets users discover information and content across the network. Users can access, share and manage items on their hard drive, on a shared network drive, or stored in Domino Document Manager. The benefits of IBM Lotus Domino Document Manager include: Offers integration with IBM Lotus Domino 7 software family Provides versatility to organize, manage, access, and share documents from a variety of desktop applications including industry-standard Web browsers, Lotus Notes, and Microsoft Outlook e-mail systems Enables collaborative document management with integrated tools Provides rigorous and flexible security options to help protect your critical business documents and content Streamlines document management to increase employee productivity Leverages easy document creation and efficient review cycles Accommodates growth with the IBM Content Management portfolio For more information about Domino Document Manager, refer to the following Web address: http://www.ibm.com/software/sw-lotus/products/product3.nsf/wdocs/domdochome 2.1.5 IBM Lotus Workflow Lotus Workflow is an enabling technology that eases the interaction of the right people with the right information. It is primarily used in applications that require a review and approval cycle. Workflow extends the capabilities of Domino application development and facilitates Chapter 2. Lotus and related products for the System i offering 31 the development and deployment of workflow applications built on flexible, collaborative, and structured processes. An intuitive visual interface lets you define approval routing rules, participants and their roles, and relevant workflow data without the need for extensive programming. With Lotus Workflow, you can standardize the routes for document approval and the names of authorized signers. You can store them separately from the content for easy reuse in new applications. Lotus Workflow 7 offers the following highlights: Shares common attributes and platform support with other Lotus Notes and Domino 7 products Extends the workflow capabilities of Lotus Domino software to provide a powerful workflow-management system Allows automation of a document review process through enhanced integration with Lotus Domino Document Manager 7 Helps improve worker response time and reduce the operating costs that are associated with paper-based processes Lotus Workflow capabilities have been enhanced in version 7 to help you use the Web (whether Internet, intranet, or extranet) to manage business processes more effectively. Lotus Workflow 7 adds the ability to expose its services by leveraging Lotus Domino 7 software core support for Web services hosting. Other areas have also been improved for Lotus Workflow 7: Performance of name look-up in Lotus Workflow Architect Attachment support for browsers Added reliability, availability and serviceability Note: IBM Lotus Workflow contains no specific code for the System i platform, so you do not need a special version of this product. The same version that runs on the Windows platforms is also supported for System i platforms. IBM Lotus Workflow includes the following benefits: Offers improved integration with IBM WebSphere Application Server through a new Java API and a new JavaScript™ API to help customize Web applications Helps improve response time and reduce operating costs Provides a flexible platform for automating, refining, and managing complex people-based business processes Extends the native workflow capabilities of Lotus Domino software and is easy to use Manual processes can be performed more quickly and consistently, with fewer errors, because steps are predefined and documented. Important workflow applications can be supported and maintained, rolled out across the enterprise, and quickly modified as processes evolve Integrates easily with Lotus Notes and Domino environments When combined with Lotus Domino Document Manager 7 software, streamlines document-based routing and approval tasks For more information about running IBM Lotus Workflow on the System i platform, see the IBM Lotus Workflow page at the following Web address: http://www.ibm.com/servers/eserver/iseries/domino/workflow/ 32 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 2.1.6 IBM Integrated Domino Fax for i5/OS IBM Integrated Domino Fax for i5/OS (5733-FXD) enables Lotus Notes users to send and receive faxes directly from their Notes client. You use your current telephone system and Domino infrastructure and specify the intended recipient in the Fax To field. Inbound faxes arrive in the recipient’s inbox promptly and privately. Users without a Notes client can send faxes using Web mail as long as they specify the fax number and the fax domain name. Domino Fax for i5/OS supports more than just simple text. You can also fax Notes memos containing rich text and graphics. You can format and fax files attached to your Notes memo. And with the Print-to-Fax driver (available for download at no charge), Notes users can send faxes directly from within a Microsoft Windows application, such as word processing or spreadsheet software. With Domino Fax for i5/OS, you can run your fax server on the same System i platform that handles your mail. You can use a stand-alone Windows workstation to perform format conversions or choose a single box solution by using the Integrated xSeries Server (IXS). Domino Fax for i5/OS uniquely offers native integration with the System i fax hardware and with Domino. Format conversion (for resolution of PC application files) is offloaded to a Windows workstation or server. If a single-system solution is desired, an IXS can serve this purpose. The benefits of IBM Integrated Domino Fax for i5/OS include: Full integration with Lotus Notes Faxes are composed using the standard Lotus Notes memo form. They can be addressed using the recipients' names. Cover pages can be edited and modified using the fax options within the Lotus Notes Mail template. Fax-to numbers can be stored in your Personal Address Book or the Domino Directory, or you can specify the fax number when you address the memo. Document appearance preserved – Fully preserves appearance of documents during conversion to image format for faxing – Full fidelity of fonts and graphics – Automatically faxes content of mail memo attachments Schedule of transmission Users can automatically delay fax transmission until telephone rates drop. Least cost routing Administrators can leverage their network of fax servers to lower expenses. Outbound faxes can be distributed between servers based on the phone number being dialed. This provides the most economical route and significantly reduces the cost of fax phone calls. Dynamic load balancing Servers can be clustered together for maximum efficiency. Outbound faxes are automatically routed through the most efficient path. IBM Integrated Domino Fax for i5/OS offers the following features for end users: Full integration with Notes Faxes are composed using the standard Notes memo form. Faxes can be addressed using just the recipients’ names. Cover pages can be edited and modified using the fax options within the Notes Mail template. Fax-to numbers can be stored in your Personal Address Book or the Domino Directory, or you can specify the fax number when you address the memo. Chapter 2. Lotus and related products for the System i offering 33 Document appearance preserved This feature fully preserves appearance of documents during conversion to image format for faxing; full fidelity of fonts and graphics; automatically faxes content of mail memo attachments. Schedule of transmission Users can automatically delay fax transmission until telephone rates drop. Easy cover page and cost code selection Users save time by selecting a cover page or a cost code from drop down menus (new in this release). Improved queue management Users and administrators can manage faxes in the outbound queue (new in this release). Full mobile support Notes users can send and receive faxes right from their mobile computer when on the road, with full Domino security. Print-to-Fax Driver Notes users can send faxes from within a Windows-based application with the Lotus Print-to-Fax Driver. Fax receipt customization Users can select how they view received faxes. Flexible inbound routing This feature fully supports modern telephone network features for automatically routing inbound faxes to the recipient’s mailbox via Direct Inward Dialing (DID), Dual Tone Multi-Frequency (DTMF), CSID and fax port addressing, in addition to manual routing. More than Notes clients This feature supports Web browsers and Post Office Protocol (POP3) clients. International support Multinational character support is available for many local languages. IBM Integrated Domino Fax for i5/OS offers the following features for administrators: Uses the existing mail server Administrators do not need to add another server dedicated to fax, as with many other products. A small portion of Domino Fax for i5/OS must be installed on a Windows workstation (or server) to meet the unique technical demands for converting memos, rich text, graphics, and attached files to image format. Domino-based administration Domino Fax for i5/OS uses familiar Domino administration tools to configure and manage itself, both locally and remotely. Least cost routing Administrators can leverage their network of fax servers to lower expenses. Outbound faxes can be distributed between servers based on the phone number being dialed, providing the most economical route and significantly reducing the cost of fax phone calls (new in this release). 34 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Dynamic load balancing Servers can be clustered together for maximum efficiency. Outbound faxes are automatically routed through the most efficient path. Fax prioritization Outbound faxes are prioritized automatically based on senders’ default priority levels, administrator-defined rules, and the time a fax has waited in the queue. Convenient group settings System administrators can assign outbound fax priorities, default or custom cover sheets, and other configurable settings to groups of Domino users automatically. For more information about IBM Integrated Domino Fax for i5/OS, refer to the following Web address: http://www.ibm.com/servers/eserver/iseries/domino/related/fxd/ 2.2 IBM System i offerings for collaboration Many businesses are seeking new ways to spark innovation and improve productivity by helping employees, partners, and customers collaborate, regardless of their location. The IBM System i 520 Collaboration Edition (with a tailored configuration and special price to help meet the needs of small and midsized companies), System i Domino Edition, and System i Workplace Edition can help you solve that challenge. In this instance, IBM is combining leading solutions for team collaboration, mail, messaging (and more) with the leading IBM integrated business system to provide the best of IBM in one solution. The offerings include: IBM System i 520 Collaboration Edition IBM System i Domino Edition IBM System i Workplace Edition 2.2.1 IBM System i520 Collaboration Edition The IBM System i 520 Collaboration Edition delivers the leading IBM integrated business system. It comes with a special configuration and price to support flexible deployment of IBM Lotus Domino, IBM Workplace, and IBM WebSphere Portal solutions to meet the needs of small and midsized clients. Fully integrated software products provide many capabilities in a single product, unifying all the tools and resources users need to communicate, collaborate, and transact day-to-day business. The Collaboration Edition provides support for these robust collaboration applications while offering the flexibility of a customizable package of hardware and software built on the reliability, manageability and low cost of ownership that are hallmarks of System i success. When you combine IBM collaboration software with the IBM System i 520 Collaboration Edition, you benefit from the simplicity, scalability, flexibility, and reliability that you need. Simplicity and elegance Do not assume that “horizontal scalability” is the only option. With the System i platform and i5/OS, you can implement IBM collaboration solutions on a single physical server with a single operating system image. With the ease-of-management and scalability of the System i platform, your organization is positioned to deliver twenty-first century capabilities while managing operational costs. Chapter 2. Lotus and related products for the System i offering 35 Flexibility and responsiveness The robust, highly-integrated capabilities of IBM’s collaboration software can help your organization move toward becoming an On Demand Business, able to respond to new challenges and opportunities with speed and flexibility. Built on innovative POWER5+ technology, System i offerings provide an infrastructure that can easily respond and adapt with your organization. Built-in virtualization capabilities mean the system dynamically and automatically reallocates resources to respond to fluctuations in your activity, hour-by-hour or minute-by-minute. Capacity on Demand means that you can “turn on” additional capacity when you need it. You gain growth without disruption. Reliability System i reliability is legendary in the industry. Designed to adapt to disruptive changes and deliver outstanding levels of performance and capacity, the System i platform can help automate monitoring to promote high availability and prevent downtime. For example, these systems can proactively alert IBM to problems, without requiring human intervention. In some cases, IBM may even be able to correct errors before an administrator spots them, greatly reducing troubleshooting time, lowering staffing costs, and limiting service interruptions. For more details about the System i 520 Collaboration Edition, refer to the following Web address: http://www.ibm.com/systems/i/hardware/520collaboration/ 2.2.2 IBM System i Domino Edition The System i Domino Edition combines excellent price/performance targeted for Lotus workloads with the reliability, manageability, and low cost of ownership that have made the System i family so successful as a Domino server platform. Here are situations when you to consider the new Domino Edition to meet your messaging and collaboration needs: You have four or more servers that currently support your e-mail environment. You want to provide richer collaboration function for your users (such as instant messaging, team workspaces, and document management) without growing a server farm. You are still running Microsoft Exchange 5.5. Your organization is increasingly dependent on e-mail and collaboration and is looking for the appropriate important infrastructure. In any of these situations, Domino Edition and other members of the System i family give you the ability to deploy e-mail for several hundred users or thousands of users on a single server footprint. It does this with only one copy of the operating system and one copy of Domino to manage and maintain. And, when you are ready to take the next step in collaboration, you can add other Lotus applications, still on the same server footprint. With the System i platform, you can focus on delivering new applications and providing service to end users. Isn’t it time to leave that server farm behind? For more details, see the Domino for i5/OS Web page at the following address: http://www.ibm.com/servers/eserver/iseries/domino/edition.html 36 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 2.2.3 IBM System i Workplace Edition The IBM System i Workplace Edition is a specially priced System i 550 for customers who plan to run IBM Workplace software. It combines excellent price/performance targeted for IBM Workplace solutions with the reliability, manageability, and low cost of ownership that are hallmarks of System i success. When you combine IBM Workplace Collaboration Services software with the IBM System i platform, the Workplace Edition system you provides the simplicity, scalability, flexibility, and reliability that you need. Simplicity and elegance Do not assume that “horizontal scalability” is the only option. With the System i platform and i5/OS, you can implement IBM Workplace Collaboration Services on a single physical server with a single operating system image. With the innovative central administration and policy management of IBM Workplace Collaboration Services, you can manage multiple services and clients from one place. Combine that with the ease-of-management and scalability of the System i platform, and your organization is positioned to deliver twenty-first century capabilities while managing operational costs. Speed of deployment With the Workplace Collaboration Services Setup Wizard (built exclusively for the System i platform), you simply answer 15 questions and click OK. The system automatically creates a functional Workplace Collaboration Services instance with the parameters necessary to integrate with the underlying software components and set up basic policies. You get up and running faster so you can focus more quickly on the business value that Workplace Collaboration Services delivers. Flexibility and responsiveness The robust, highly integrated capabilities of Workplace Collaboration Services software can help your organization move toward becoming an On Demand Business. They enable you to respond to new challenges and opportunities with speed and flexibility. Built on innovative POWER5 technology, the System i platform provides an infrastructure that can easily respond and adapt with your organization. Built-in virtualization capabilities mean the system dynamically and automatically reallocates resources to respond to fluctuations in your activity, hour-by-hour or minute-by-minute. Capacity on Demand means you can “turn on” additional capacity when you need it. You achieve growth without disruption. Reliability System i reliability is legendary in the industry. Designed to adapt to disruptive changes and deliver outstanding levels of performance and capacity, System i models can help automate monitoring to promote high availability and prevent downtime. For example, these servers can proactively alert IBM to problems, often without requiring human intervention. In some cases, IBM may even be able to correct errors before an administrator spots them, greatly reducing troubleshooting time, lowering staffing costs, and limiting service interruptions. For more details about System i Workplace Edition, refer to the following Web address: http://www.ibm.com/servers/eserver/iseries/software/workplace/edition.html Chapter 2. Lotus and related products for the System i offering 37 2.3 Developer tools In addition to the Lotus Domino extended products, several developer tools are available to extend the power of Domino for i5/OS. ASCII C/C++ Run Time enables an ASCII application to send output in EBCDIC to System i platforms and to receive input in EBCDIC from System i platforms. This allows ASCII and EBCDIC applications to communicate. The Dump Call Stack (DMPCLLSTK) and Dump Server Stacks (DMPSVRSTKS) commands can be used to dump the call stack of a particular job or the stacks of all of the jobs running in a Domino subsystem, respectively. You can use the RUNDOMCMD utility to run a specified program in a Domino server using the QNOTES user profile. The QNOTES user profile has the necessary i5/OS authority to communicate with an active Domino server. Domino for i5/OS Single Logon integrates with Microsoft Windows and provides single logon and simplified password management. Lotus C++ API Toolkit for Domino provides an easy-to use, object-oriented interface to Notes and Domino, which you can use to rapidly develop robust, high-performance applications for Notes clients and Domino servers. The Lotus C++ API consists of a set of C++ classes and data types that enable applications to create, access, and manage Domino databases and database design elements. The Lotus C++ API provides the ease of use of the LotusScript and Java APIs, but makes the full power of the Notes API available to your applications. The Lotus C++ API makes it particularly easy to work with rich text and database design elements. You can use the Notes C++ API to create a variety of applications. You can write programs that transfer information between Notes and non-Notes databases, and you can create Notes databases that are a combination of existing databases. Lotus C API Toolkit for Domino provides a comprehensive C programming language interface to Lotus Domino. It gives C developers access to most of the operations available through the Notes client as well as many features specific to the Domino server. For additional information about Domino developer’s tools, see the Domino for i5/OS Web page at the following address: http://www.ibm.com/servers/eserver/iseries/domino/domdevtools.html 2.4 Backup and recovery solutions The System i platform allows almost any of today’s technologies to run. Your implementation of this platform can be a Domino dedicated environment or it can run other technologies, such as WebSphere and Linux, that are used for daily business. It is necessary to consider all of this when planning for the backup and recovery needs of your IT environment. System i architects and administrators have a large variety of options when looking at where to keep saved objects. These options include using magnetic tape, optical media, or a save file. Also, more options exist outside of the System i environment when incorporating a networked environment. Software tools are available such as Backup Recovery and Media Services (BRMS) and IBM Tivoli® Storage Manager. These tools can help to implement a sound backup and recovery strategy. 38 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Keep in mind that, when planning and implementing your strategy, the Domino for i5/OS objects are created throughout the i5/OS integrated file system. Domino databases and programs are spread across all System i disk units, along with other System i objects. i5/OS automatically manages the allocation of disk space so that you do not have to decide which databases to store on a particular disk drive. You have to formulate a strategy for logical backup, instead of a physical one by disk unit. 2.4.1 Backup Recovery and Media Services BRMS helps you to implement a disciplined approach to managing your backups and provides you with an orderly way to retrieve lost or damaged data. Using BRMS, you can manage your most critical and complex backups, including online backups of Domino servers. You can also recover your system fully in the event of a disaster or failure. BRMS supports online backups of Domino databases. An online backup is a backup that you do while your Lotus servers are in use. There are no save-while-active synchronization points. Both the BRMS graphical user interface (GUI) client and BRMS green screen can save to virtual tape devices (new in V5R4), tape media library, stand-alone tape devices, a Tivoli Storage Manager server, and save files. BRMS offers the following benefits: Lotus server online backup BRMS provides true online backup support for Lotus Servers such as Domino and QuickPlace. These servers can be saved while they are in use with no save-while-active synchronization points. BRMS has been enhanced to provide incremental backup and point-in-time restore of Lotus server databases. System recovery reports BRMS recovery provides for the orderly retrieval of lost or damaged data by providing comprehensive reports that take you step-by-step through the recovery of your entire system. Media management BRMS enables you to keep an inventory of your media and track everything that is on them. When you perform a backup, BRMS lets you know which tapes to use, so you do not have to worry about writing over active data. If you are using a tape media library, BRMS automatically handles tape processing for you during the backup and recovery process. Robust GUI Both BRMS and iSeries Navigator Backup have iSeries Navigator interfaces. If you have BRMS installed, the iSeries Navigator Backup interface is not available to you. The BRMS interface provides more robust features and control over your backups. Native TCP/IP networking By placing multiple System i models in a BRMS network, you can share BRMS policies, media information, and storage locations across the network group. This allows you to manage backups across all of your systems in a consistent manner. It also optimizes the use of your media. GUI support BRMS now supports graphical operations by providing an optional plug-in to iSeries Navigator. Chapter 2. Lotus and related products for the System i offering 39 BRMS application client to Total Storage Manager The BRMS Application Client to Total Storage Manager allows BRMS users to perform save and restore operations using Tivoli Storage Manager servers as the storage medium. The BRMS Application Client has the look and feel of BRMS and a System i platform. It is not a Tivoli Storage Manager Backup or Archive client. There is little difference in the way that BRMS saves objects to Tivoli Storage Manager servers and the way it saves objects to media. A Tivoli Storage Manager server is just another device that BRMS uses for your save and restore operations. Support for parallel saves Reduce your backup window by taking advantage of the parallel save (and restore) support in BRMS. Tailored backups BRMS comes with several standard backup policies that cover the basics. Its real value is that it allows you to create detailed policies that are tailored to your specific backup needs. You can select the pieces that you want to back up, even from the integrated file system. With Operational Assistant and iSeries Navigator Backup, you have to choose all of the integrated file system or none of it. Also, IBM has various BRMS partners. To learn more about these partners and BRMS for System i, go to the BRMS Web page at the following address: http://www.ibm.com/servers/eserver/iseries/service/brms/ 2.4.2 Tivoli software Two solutions from Tivoli software from IBM extend the systems management capabilities of Domino: IBM Tivoli Storage Manager for Mail IBM Tivoli Monitoring for Messaging and Collaboration IBM Tivoli Storage Manager for Mail is a software module for IBM Tivoli Storage Manager that automates the data protection of e-mail servers running either Lotus Domino or Microsoft Exchange. In fact, this software module for Tivoli Storage Manager was formerly known as Tivoli Data Protection for Lotus Domino. This module uses the APIs provided by e-mail application vendors to perform online “hot” backups without shutting down the e-mail server and to improve data-restore performance. As a result, it can help protect the growing amount of new and changing data that should be securely backed up to help maintain 24x365 application availability. For Domino databases, this module exploits the transaction logging feature of Domino, enabling the capture of just the database changes for logged databases. Thus, full database backups are required less frequently. For more information about IBM Tivoli Storage Manager for Mail, refer to the following Web address: http://www.ibm.com/software/tivoli/products/storage-mgr-mail/ IBM Tivoli Monitoring for Messaging and Collaboration v5.1.0 is designed to provide rapid time-to-value through the deployment of best practices Resource Models to monitor and address problems that arise in a messaging and collaboration environment. This new packaging of Tivoli software products incorporates IBM Tivoli Management Solution for Domino Release 3.2, which supports the System i platform. Using this tool, administrators can proactively manage Domino service levels in real time. It features a GUI with a Lotus Notes look and feel, an auto-discovery function that searches and discovers all Domino 40 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide servers within the Domino Directory, and advanced probing technology for Notes client performance and for the automation of Domino server monitoring and problem resolution. IBM Tivoli Monitoring for Messaging and Collaboration is easy to install and configure. Integration with the Tivoli Health Console provides a real-time GUI for enterprise management. Integration with the Tivoli Enterprise™ Data Warehouse provides enterprise-wide access to data for historical and trending analysis, reporting, and graphing. For more information about IBM Tivoli Monitoring for Messaging and Collaboration, refer to the following Web address: http://www.ibm.com/software/tivoli/products/monitor-messaging/ 2.5 Web (HTTP) server alternatives When people think of On Demand Business, some think of Web servers for publishing information via the Internet, others consider full-blown e-commerce, and still others want something in between. For example, they want to extend the reach of their applications to Web browser users on intranets, extranets, or the Internet. Several IBM software products (Lotus and other brands) address this wide range of needs with some functional overlap, and positioning is important. This section compares Domino to other alternatives as a Hypertext Transfer Protocol (HTTP) server. IBM Web server technology for System i platforms is currently available through: Domino for i5/OS HTTP IBM HTTP Server for i5/OS (includes the IBM HTTP Server (powered by Apache)) Multiple Web servers such as, Domino HTTP and IBM HTTP Server for i5/OS, can coexist on the same System i platform by configuring different port numbers or different IP addresses. 2.5.1 Domino for i5/OS HTTP For a complete Internet application development environment that includes forms generation, document management, e-mail, workflow, and collaboration services, Domino for i5/OS is the answer. Domino for i5/OS includes this functionality along with a built-in HTTP server. The Domino server includes HTTP server technology that transforms Domino into a Web applications server. In general, you set up and use a Domino Web server on i5/OS in the same way that you do for a Domino Web server on any other platform. The Web server in Domino for i5/OS is derived from the same code base as the IBM HTTP Server for i5/OS and has most of the same capabilities. RPG, COBOL, C, and CL programs that are specifically written as Common Gateway Interface (CGI) programs are called from Net.Data. 2.5.2 IBM HTTP Server for i5/OS As an alternative to using the HTTP server provided in Domino, customers can take advantage of the HTTP Server for i5/OS to forward HTTP traffic to their Domino 6 and 7 servers. With HTTP Server for i5/OS, you have everything you need to quickly and easily establish a Web presence and get started on the road to working the Web for business. HTTP Server for i5/OS includes the IBM HTTP Server (powered by Apache). Chapter 2. Lotus and related products for the System i offering 41 Why should you use IBM HTTP Server (powered by Apache) with Domino? It provides a single point of entry for all HTTP traffic, including WebSphere and Domino. It allows you to easily control how Uniform Resource Locators (URLs) are distributed to your application servers using a configuration file. You can use the WEBADMIN.NSF database via the Web to perform administrative tasks. It has the availability of several additional features such as the enhanced Secure Sockets Layer (SSL) and Highly Available HTTP Server. Apache, a freeware HTTP server, is open-source software that implements the industry standard HTTP/1.1 protocol with a focus on being highly configurable and easily extendible. It is built and distributed under the Apache Software License by the Apache Software Foundation. For information about the HTTP Server for i5/OS product, refer to the following Web address: http://www.ibm.com/servers/eserver/iseries/software/http/index.html 2.6 Industry application of IBM Lotus software The IBM Lotus suite of offerings, from real-time and team-based collaboration to e-learning and knowledge management, provide organizations across all industries with leading-edge On Demand solutions. Leading companies worldwide are managing customer relationships, improving the efficiency of business processes, and sharing knowledge through the effective use of IBM Lotus solutions that deliver results and economic value through realization of improved performance. IBM Lotus software has helped distributors and telecommunications companies create new revenue streams, reduce costs, accelerate time-to-market of new products and services, and develop and enhance customer relationships and customer service. Furthermore, by collecting and sharing information across the organization, service providers have the potential to become more responsive, innovative, competent and efficient. The IBM On Demand vision for business to employee (B2E) addresses human resources, company guidelines, forms management, customer tracking, and much more. IBM has developed and implemented an on demand workplace for internal use. Our internal portal has proven so successful that IBM is making the results of our experience available to our customers. IBM Lotus software solutions for collaboration, teamwork, knowledge management, and e-learning are helping financial institutions to empower their staff for better teamwork and better performance. IBM Lotus software can help firms take full advantage of the opportunities available. Leading institutions are managing customer relationships, improving the efficiency of business processes, and sharing knowledge through the effective use of IBM Lotus solutions that deliver results and economic value through realization of improved performance. In the industrial sector, IBM Lotus software provides the e-collaboration tools necessary to improve collaborative sourcing, design, procurement, supply chain management, and selling of goods and services between an enterprise and its business partners. Examples of such industry solutions including IBM Lotus software are B2B Collaborative Solutions, Collaborative Supplier Markets, and Collaborative Supply/Demand Chains. IBM Lotus solutions are equally applicable in the public sector. In all levels of government, for example, the opportunities for improving operational effectiveness and providing greater 42 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide services to the citizen with technology are enormous. Pioneers in government are doing what was considered impossible only a few years ago. Throughout the public sector, IBM Lotus software facilitates town hall discussions, emergency response processes, integrated document and image management, document workflow, and records management. In education, IBM Lotus solutions can enrich the educational experience, streamline administrative processes, and empower new communities to communicate and learn in new ways. And in health care, life sciences, and pharmaceuticals, IBM Lotus software can help improve quality and productivity and accelerate time-to-market, while controlling costs and reducing paperwork. People drive business results. IBM Lotus software focuses on the human side of business with flexible, security-rich and reliable solutions that empower people to collaborate, learn and take full advantage of their collective knowledge, wherever they work, within and across organizational boundaries. Lotus software products and services enable communities to rapidly respond to business problems and opportunities by leveraging their judgment, expertise and experience. For customer case studies and more information about industry applications of IBM Lotus software, visit the IBM Case studies Web site at the following address: http://www.ibm.com/software/success/cssdb.nsf/topstoriesFM?OpenForm&Site=lotus For customer case studies specific to the System i offering, refer to the following Web address: http://www.ibm.com/software/success/cssdb.nsf/advancedsearchVW?SearchView&Query=(domino)+AN D+[WebSiteProfileListTX]=eserveriseries&site=eserveriseries&frompage=ts&Start=1&Count=30 Chapter 2. Lotus and related products for the System i offering 43 44 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 3 Chapter 3. Requirements In this chapter, we discuss the hardware, software, and network requirements for running Domino on the System i platform. We also show you where you can obtain sizing and performance information. © Copyright IBM Corp. 2004, 2006. All rights reserved. 45 3.1 Hardware requirements From an System i perspective, Domino is a modern or new workload environment. A typical Domino application has different performance characteristics than a typical 5250 application. Domino applications tend to require more processing power (MHz) and memory. They also tend to be less input/output (I/O) intensive than 5250 applications. Domino applications can vary widely in their performance demands, as other applications can vary. Heavy Domino applications (such as complex database queries, full text indexing, or e-mail users with very large mail files) require high processor speed and L2 cache. This is true for Intel processor-based servers as it is for System i platforms. Lighter applications, such as a simple mail workload, may perform acceptably on a smaller System i platform. As you evaluate your hardware options for Domino for i5/OS, keep in mind that the Commercial Processing Workload (CPW) rating for a server is usually not a valid measurement for Domino. We provide estimated Mail and Calendaring User measurements, which are a better indicator of the server’s capacity for running Domino workloads. 3.1.1 System i memory and disk requirements for Domino 7 Memory and disk requirements may vary by Domino or i5/OS release. Guidelines are documented in the Release Notes for each Domino release. They are available online at the Lotus Documentation Web site at the following address: http://www.lotus.com/ldd/doc The following System i platform memory and disk space requirements are based on results from test environments. Use these values as general guidelines for minimum memory and disk space. The requirements for your environment may be different. 288 MB minimum base memory; 512 MB recommended 1.6 GB minimum free disk space; 2 GB recommended At a minimum, two disk arms (recommended) for best performance Although a Domino server can run on any IBM PowerPC® model, the System i models are optimized for client/server applications such as Domino. For sizing assistance, use the IBM Systems Workload Estimator tool at the following Web address as well as the other resources outlined in 3.2, “Sizing and performance information” on page 48: http://www-912.ibm.com/supporthome.nsf/document/16533356 3.1.2 Administration workstation requirements A Win32® workstation with a TCP/IP connection to the System i platform is required to administer a Domino for i5/OS server. Administration can be performed with a Web browser, a Domino Administrator client (alone or in conjunction with iSeries Navigator), or the Java-based Domino Console. For required memory, disk space, and other specifications, consult the Domino Release Notes available online at the Lotus Documentation Web site at the following address: http://www.lotus.com/ldd/doc 46 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 3.1.3 System i Domino Edition The System i Domino Edition includes two activated processors and two license entitlements for i5/OS. It provides the capability to activate one or two additional processors (to a maximum of four processors). Both deskside and rack configurations are available. The hardware configuration capabilities of a Domino Edition server (memory, disk, communications adapters, and so on) are the same as the capabilities for the IBM System i 550 Standard Edition. Table 3-1 contains configuration details. Table 3-1 System i Domino Edition Configuration Feature or entitlement Description Server feature 0915 Processor feature 8958 Domino Edition feature 7530 Activated processors 2 i5/OS license entitlements 2 Software tier P20 Enterprise Edition enablement No Domino server license required 2 Lotus client license required 800 Note: To be eligible to purchase a Domino Edition server, a customer must purchase or already own licenses for the required Lotus software or must be replacing a Dedicated Server for Domino server or an iSeries for Domino server. The Lotus client license requirement can be met with a combination of licenses for Notes clients, Domino Web Access clients, Sametime clients, QuickPlace clients, or Portal. For more details about the System i Domino Edition, refer to the following Web address: http://www.ibm.com/servers/eserver/iseries/domino/domeddetails.html 3.1.4 System i 520 Collaboration Edition The IBM System i 520 Collaboration Edition includes one activated processor and one license entitlement for i5/OS. The Collaboration Edition can be upgraded to a 1/2-way, but like other 520 offerings, it does not have an upgrade path to a 550. Both desk-side and rack configurations are available. The 520 Collaboration Edition configuration that is shipped from IBM includes a minimum of 4 GB of memory and four disk drives to support the performance requirements of IBM’s collaboration software. The minimum configuration of the Collaboration Edition is suitable for many customers’ collaboration environments; however, additional hardware may be required, based on workload mix and number of users. Consult your IBM Business Partner or System i Sales specialist to determine the right configuration for your needs. Also the IBM Systems Workload Estimator is available to assist in sizing a system for a given workload; refer to the following Web address: http://www-912.ibm.com/supporthome.nsf/document/16533356 Chapter 3. Requirements 47 Table 3-2 contains the configuration details. Table 3-2 System i 520 Collaboration Edition Configuration Feature or entitlement Description Server feature 0906 Processor feature 8327x1 Domino Edition feature 76910 Activated processors 1 i5/OS license entitlement 1 Software tier P10 Enterprise Edition enablement No Note: To be eligible to purchase a System i Collaboration Edition, a customer must purchase or already own licenses for the required IBM collaboration software. The software license requirement can be met through several different options, including IBM Workplace Collaboration Services, IBM Workplace Services Express, WebSphere Portal, Lotus Domino, Sametime, and QuickPlace software. See the System i Collaboration Edition Q and A section for more information about the validation requirements and process: http://www.ibm.com/systems/i/hardware/520collaboration/qas.html For more details about the System i 520 Collaborative Edition, see the following Web address: http://www.ibm.com/systems/i/hardware/520collaboration/details.html 3.2 Sizing and performance information The IBM Systems Workload Estimator is a Web-based sizing tool for IBM System i5, IBM System p5™, and IBM System x™. You can use this tool to size a new system, to size an upgrade to an existing system, or to size a consolidation of several systems. The Workload Estimator allows measurement input to best reflect your current workload and provides a variety of built-in workloads to reflect your emerging application requirements. Virtualization can be used to yield a more robust solution. The Workload Estimator provides current and growth recommendations for processor, memory, and disk that satisfy the overall client performance requirements. For more details, refer to the IBM Systems Workload Estimator Web site at the following address: http://www-912.ibm.com/supporthome.nsf/document/16533356 The following IBM Redbooks and Redpaper provide excellent sources for performance monitoring and tuning. They also explain what you need to consider when sizing a Domino environment: Domino 6 for iSeries Best Practices Guide, SG24-6937 Domino for iSeries Sizing and Performance Tuning, SG24-5162 IBM Lotus Domino for iSeries Performance and Tuning, REDP-3843 48 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide In addition, you can refer to performance tuning white papers and other references on the Web at the following address: http://www.ibm.com/servers/eserver/iseries/hardware/threeinone/ Several tools are available to help with capacity planning on System i platforms. Some of these tools include: Server.Load This tool is available with Domino. It allows Domino customers to run a simulated workload to obtain server capacity and response metrics. Customers can analyze the capacity of their own servers and evaluate the requirements for additional CPU, memory, or disk storage upgrades. Server.Load is a capacity-planning tool that you use to run tests, also called scripts and workloads, against a targeted Domino server to measure server capacity and response metrics. Using Server.Load, you have real-time control of the test environment and variables. Prior to running a test, you can change test parameters, stop conditions, and existing script variables. You can also monitor real-time server metrics. While the script is running, the Metrics window displays an immediate characterization of server performance by updating metrics on a per-minute basis. IBM Performance Management for System i5 Your IBM System i platform can be one of your company’s most valued assets. But it is an absolute requirement that you understand and manage the growth and performance of your system to ensure that you are keeping pace with the changing demands of your business. That is where IBM Performance Management for System i5 fits in. This i5/OS integrated, easy to use, yet powerful tool easily provides you with critical information about your system’s current utilization characteristics plus helps provide insight about where you are headed, the additional capability that your system has, and the upgrades that you might need for that next application. Whether you are interested in server consolidation, adding a middleware application such as WebSphere or Domino, or implementing a multi-partition, multi-operating system environment, Performance Management for System i5 can be of great assistance. For more information about Performance Management for System i5, refer to the following Web address: http://www.ibm.com/systems/i/pmsystemi5/ Although many benchmarks deliver valuable information about the high watermark capabilities of server platforms that are finely-tuned to run a single application, few benchmarks accurately represent the realistic IT environments of today’s small and medium businesses. For this reason, IBM developed a new benchmark, the Three-in-One benchmark, to mirror the real-world requirements and demands facing these companies. For more information about the Three-in-One benchmark, see the following Web address: http://www.ibm.com/servers/eserver/iseries/hardware/threeinone/ As the industry’s first servers based on IBM POWER5 processors, the ninth generation of IBM 64-bit processor technology, System i5 platforms can enable companies to seamlessly upgrade their processing power while continuing to use their investments in storage and networking infrastructure. The proven, open, and flexible design of POWER processors builds on the system’s tradition of integration, virtualization, and outstanding systems management to bring new levels of functionality and simplicity to today’s on demand world. Chapter 3. Requirements 49 For additional analysis of how small-to-medium businesses can benefit from and assess the value of server consolidation options, see the Sageza Strategic Snapshot: Consolidation, Expansion, or Both? Measuring IBM eServer iSeries Business Value for SMBs and other benchmark papers at the benchmark Web site at the following Web address: http://www.ibm.com/servers/eserver/iseries/hardware/threeinone/ 3.3 Software requirements The following System i software is required for Domino 7: IBM i5/OS V5R3 or V5R4 OS/400 - Host servers, 5722SS1 (option 12) TCP/IP Connectivity Utilities for iSeries, 5722TC1 IBM Developer Kit for Java, 5722JV1 plus the 1.4 JDK™ option for 5722JV1 (option 6) OS/400 - Qshell Interpreter, 5722SS1 (option 30) Make sure you have the latest program temporary fix (PTF) levels applied on your system. Refer to the Preventive Service Planning (PSP) Web site at the following address for the latest cumulative, group and individual PTFs available for the release: http://www-912.ibm.com/s_dir/sline003.nsf/sline003home If you want to manage your Domino environment using iSeries Navigator, the graphical user interface for managing an iSeries server, you must install the following additional software: IBM iSeries Access Base, 5722XW1 IBM iSeries Access for Windows, 5722XE1 The latest iSeries Navigator service pack is available on the Web at the following address: http://www.ibm.com/servers/eserver/iseries/access/casp.html To determine which software is currently installed on your system, enter the Display Software Resources (DSPSFWRSC) CL command on any i5/OS or OS/400 command line and press Enter. On the Display Software Resources display (Figure 3-1), the Resource ID column shows the program number, such as 5722-TC1 for the TCP/IP Connectivity Utilities for iSeries. 50 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Display Software Resources System: Resource ID 5722JV1 5722JV1 5722PT1 5722PT1 5722PT1 5722PT1 5722PT1 5722PT1 5722QU1 5722QU1 5722ST1 5722ST1 5722TC1 5722TC1 Option 5 6 *BASE *BASE 1 1 2 2 *BASE *BASE *BASE *BASE *BASE *BASE Feature 5105 5106 5050 2924 5101 2924 5102 2924 5050 2924 5050 2924 5050 2924 AS03 Description Java Developer Kit 1.3 Java Developer Kit 1.4 Performance Tools for iSeries - Base Performance Tools for iSeries - Base Performance Tools - Manager Feature Performance Tools - Manager Feature Performance Tools - Agent Feature Performance Tools - Agent Feature Query for iSeries Query for iSeries DB2 Query Manager and SQL Development Kit for iSeri DB2 Query Manager and SQL Development Kit for iSeri TCP/IP Connectivity Utilities for iSeries TCP/IP Connectivity Utilities for iSeries More... Press Enter to continue. F3=Exit F11=Display libraries/releases F19=Display trademarks F12=Cancel Figure 3-1 Display Software Resources display Table 3-3 shows the OS/400 and i5/OS support for Domino releases. For the most current information, see the Lotus Software for i5/OS Compatibility Guide at the following address: http://www.ibm.com/servers/eserver/iseries/domino/domino6/releasesupport.pdf Table 3-3 OS/400 and i5/OS support for Domino releases Domino release i5/OS V5R4 i5/OS V5R3 X X Not supported Not supported X Not supported Domino 6.5.5 X X X Domino 6.5.4 Not supported X X Domino 6.5.3 Not supported X X Domino 6.5.2 Not supported X X Domino 6.5.1 Not supported X X Domino 6.5 Not supported X X Domino 6.0.5 Not supported X X Domino 6.0.4 Not supported X X Domino 6.0.3 Not supported X X Domino 6.0.2 Not supported Not supported X Domino 6.0.1 Not supported Not supported X Domino 6.0 Not supported Not supported X Domino 7.0.1 Domino 7.0 OS/400 V5R2 Chapter 3. Requirements 51 Domino release i5/OS V5R4 i5/OS V5R3 OS/400 V5R2 Notes: Support for 0S/400 V5R1 ended on 30 September 2005. Support for Domino R5 ended on 30 September 2005. 3.4 Network requirements Domino for i5/OS runs with TCP/IP. TCP/IP is delivered with i5/OS and OS/400 but must be configured (easily assisted through EZ-Setup or iSeries Navigator). TCP/IP configuration knowledge is a critical prerequisite to a successful implementation of Domino for i5/OS. i5/OS and OS/400 TCP/IP implementation experience is certainly most helpful. Dial-up access to Domino for i5/OS from remote client workstations is supported via Point-to-Point Protocol (PPP). 52 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 4 Chapter 4. Sales support IBM offers marketing, sales, and technical assistance to ensure your success. IBM Business Partners should use the resources documented in this chapter to assist them in Domino for i5/OS sales opportunities. © Copyright IBM Corp. 2004, 2006. All rights reserved. 53 4.1 Ordering and packaging The Lotus Domino server product is available on CD-ROM. (Domino 6 and 7 for i5/OS is contained on two physical CDs.) You receive separate media for the “core platforms” of Windows, UNIX, i5/OS, and Linux for Intel. The Domino product is also available for download in the form of an electronic service delivery Web image. A Domino for i5/OS license includes the base Domino server and facilities to support integration with i5/OS services. A Lotus Notes client CD is included in the media pack. Entitlement to use the Domino Administrator client on the Lotus Notes CD is provided with a server license of Domino for i5/OS. If you decide to use the provided client CD for production mail, application access, or application development, you must pay for the appropriate client license. The following optional Lotus Domino extended products are available. They are typically packaged and ordered separately, unless part of a special software bundle. See Chapter 2, “Lotus and related products for the System i offering” on page 23, for more information about these products. IBM Lotus Sametime IBM Lotus QuickPlace IBM Lotus Enterprise Integrator for Domino IBM Lotus Domino Document Manager IBM Lotus Workflow IBM Integrated Domino Fax for i5/OS Fully translated versions of Domino are no longer available for any platforms. You must first install the English version of Domino and then install language support from a separate Language Pack CD. If you are currently using Domino with a language pack and continue to need that language, do not upgrade to a later (maintenance) release level until the necessary Language Pack CD or Web kit becomes available. Since Domino for i5/OS is an IBM Lotus software product, it can be acquired through Lotus authorized software resellers. For more details about Lotus software in the IBM Passport Advantage® program, refer to 4.4, “IBM Passport Advantage offerings” on page 56. Most resellers (who are not strictly PC software resellers) offer Domino for i5/OS. For information about available resellers, see the IBM How to buy Web site at the following address: http://www.ibm.com/software/howtobuy See Table 4-1 for Lotus Domino and Lotus Domino extended products software install and order product IDs. Table 4-1 Available Lotus software product IDs 54 Product with installed product ID Order product IDs IBM Lotus Domino 7 for i5/OS (5733-LD7) 5724-E62 IBM Lotus SameTime (5724-J23) 5724-J23 IBM Lotus QuickPlace (5724-J24) 5724-J24 IBM Lotus Enterprise Integrator 7.0 (5733-LEI) 5724-L76 IBM Integrated Domino Fax for i5/OS (5733-FXD) 5733-FXD IBM Lotus Domino Document Manager (5724-J25) 5724-J25 IBM Lotus Workflow (no installed product ID) 5724-J26 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Customers can download the selected Domino and Notes software for a free 90-day trial or evaluation period from the following IBM Lotus Domino Web site: http://www.ibm.com/developerworks/downloads/ls/lsds/?S_TACT=105AGX13&S_CMP=LSDL 4.2 Domino server licensing IBM Lotus Domino is the server software that runs on a variety of operating systems, available through various licensing options and offerings. Three Lotus Domino Server license types are available to organizations of all sizes: IBM Lotus Domino Messaging Server (messaging only) IBM Lotus Domino Utility Server (applications only) IBM Lotus Domino Enterprise Server (both messaging and applications) Lotus Domino Express offerings, available to small and midsized businesses, are packaged and priced to provide cost-effective functionality with simplified licensing and reduced administration requirements. License restrictions remove selected Lotus Domino elements and attributes that are designed for larger enterprises. Otherwise, the capabilities of Lotus Domino server software and the server component of the Lotus Domino Express offerings are the same. The three IBM Lotus Domino Express offerings include: IBM Lotus Domino Messaging Express (messaging only) IBM Lotus Domino Utility Server Express (applications only) IBM Lotus Domino Collaboration Express (messaging and applications) IBM Lotus Notes is workstation (client) software that provides an individual user with an integrated collaborative environment. Lotus Notes is one of several client options for users to access the messaging and collaboration capabilities of the Lotus Domino server software. On 25 July 2006, IBM announced the replacement of its Per Processor licensing structure with the Processor Value Unit licensing structure. This change impacts all IBM middleware products available on Passport Advantage Online that use this metric. A processor value unit is simply a unit of measure used to differentiate licensing of middleware on processors and, over time, will evolve to differentiate processor families based on their relative performance. Initially, however, our focus is to convert customers to processor value units without disrupting their current plans and budgets. Going forward, IBM middleware, formerly licensed using the per processor metric will now be licensed in processor value units. We have created three broad tiers or levels, and all existing processors have been assigned to one of those tiers. For each product, customers need to acquire the appropriate number of processor value units for the level or tier of the specific processor on which the software is deployed. To better understand process value unit licensing, contact your Lotus Domino representative. 4.3 Software Maintenance Since February 2003, Software Maintenance is available for all IBM licensed program product (LPPs) that run on System i platforms and to selected software acquired through Passport Advantage (see 4.4, “IBM Passport Advantage offerings” on page 56). Software Maintenance combines Software Subscription and Technical Support, previously acquired as separate entities. Software Subscription provides upgrades for software licenses at no additional cost within the designated coverage period. IBM Technical Support supplements your Information Chapter 4. Sales support 55 Systems staff by providing telephone and electronic cross-platform support for short duration installation issues, usage (how-to) questions, and code problems. Software ordered through Passport Advantage includes Software Maintenance with new licenses. Software Maintenance for Lotus software acquired through Passport Advantage provides upgrades for software licenses at no additional cost within a specific time period. This includes automatic periodic fix packs to provide fixes to reported defects, to provide functional enhancements, or to provide both. It also includes the right to transfer a license from one operating system platform to another. The Fix Lists provide information about Software Problem Reports (SPRs) and Authorized Program Analysis Reports (APARs) that have been reported by customers. Each Lotus Software product reports Fix Lists using different methods. These lists may show customer reported defects that were fixed in current releases and may also show planned fixes in future releases. The Notes and Domino Fix List lists SPRs for Maintenance Releases (MRs) and Maintenance Updates (MUs). This Fix List contains information for Notes and Domino APIs and utilities, Domino Access for Microsoft Outlook, Domino Web Access (formerly iNotes™ Web Access), and Lotus Enterprise Integration. The Lotus software update process uses the developerWorks® Lotus Web site to announce availability of fixes and allow downloads with associated installation instructions. The developerWorks Lotus Web site is located at the following address: http://www.ibm.com/developerworks/lotus/ For your convenience, there is a link from the following Domino for i5/OS support Web site to the MUs for Domino for i5/OS and the Lotus Domino extended products with native i5/OS implementations: http://www.ibm.com/servers/eserver/iseries/domino/support 4.4 IBM Passport Advantage offerings Passport Advantage and Passport Advantage Express are simple, comprehensive IBM offerings that cover license acquisition (including Fixed Term Licenses) and Software Maintenance (product upgrades and technical support) under a single, common set of agreements, processes and tools. Passport Advantage offerings let you: Acquire new IBM software licences Renew Software Maintenance and Fixed Term Licenses Buy and renew technical support for Selected Open Source and other non-warranted applications Table 4-2 explains the difference between Passport Advantage and Passport Advantage Express. Table 4-2 Passport Advantage and Passport Advantage Express comparison 56 Passport Advantage Passport Advantage Express Designed for larger enterprises Designed for smaller enterprises Enterprises with multiple sites Single-site enterprises Relationship based Transaction based Requires a significant initial purchase Requires no minimum initial purchase Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 4.4.1 Passport Advantage Passport Advantage is IBM’s comprehensive software licensing and Software Maintenance program. It is designed for larger enterprises that may have multiple sites. Passport Advantage gives you more opportunities to obtain better pricing. Passport Advantage offers better pricing for your volume purchases over time and is based on your Relationship Suggested Volume Price (RSVP) level. You can qualify for even better pricing based on the size of individual transactions, including purchases from select independent software vendors (ISVs). The benefits of Passport Advantage include: Software Maintenance with each license Provides Selected Support for certain Open Source and other non-warranted code Provides comprehensive and flexible upgrade coverage Protects technology investments Provides secure access to Passport Advantage Online, a Web tool that helps you manage your installed base of IBM software Simplifies and improves software asset management Reduces acquisition and administration costs Streamlines budgeting for software upgrade and migration costs Provides immediate support coverage on newly acquired products during the installation phase and for the life cycle of product Incorporates flexible, easy-to-access, responsive, cross-platform customer support from IBM, worldwide Provides access to IBM software technical support for all of a customer's designated IT staff Simplifies acquisition and renewal of cross-platform customer support Enhances overall expected response time of two hours or less during normal business hours Provides 24x7 access to support resources for business-critical outages Increases self help via the Internet 4.4.2 Passport Advantage Express Passport Advantage Express combines the full Passport Advantage product list with the simplicity of transaction-based acquisition. Passport Advantage Express does not require a relationship agreement; each transaction is subject to the terms and conditions effective at the time. There are no points and no aggregating, just a single price level. And with each new license acquisitions, you get renewable Software Maintenance. The benefits of Passport Advantage Express include: Includes Software Maintenance with each license Provides Selected Support for certain Open Source and other non-warranted code Provides comprehensive and flexible upgrade coverage Protects technology investments Chapter 4. Sales support 57 Provides secure access to Passport Advantage Online, a Web tool that helps you manage your installed base of IBM software Simplifies and improves software asset management Reduces acquisition and administration costs Streamlines budgeting for software upgrade and migration costs Provides immediate support coverage on newly acquired products during installation phase and for the life cycle of product Incorporates flexible, easy-to-access, responsive, cross-platform customer support from IBM, worldwide Provides access to IBM software technical support for all of a customer’s designated IT staff Simplifies acquisition and renewal of cross-platform customer support Enhances overall expected response time of two hours or less during normal business hours Provides 24x7 access to support resources for business-critical outages Increases self help via the Internet For additional information about the IBM Passport Advantage offering, see the following Web address: http://www.ibm.com/software/sw-lotus/services/cwepassport.nsf/wdocs/passporthome 4.5 IBM Lotus client options This section covers the highlights of the IBM Lotus client family: IBM Lotus Notes (including Domino Designer and Domino Administrator) IBM Lotus Domino Web Access (formerly known as iNotes Web Access) IBM Lotus Domino Access for Microsoft Outlook IBM Lotus Domino Web Mail It also includes information about the Lotus Notes client pricing. 4.5.1 IBM Lotus Notes The IBM Lotus Notes is the premier integrated client option for the IBM Lotus Domino server. It delivers e-mail, calendar and scheduling capabilities, integrated instant messaging, personal information management (PIM) tools, discussion forums, team rooms, and reference databases with basic workflow, along with a powerful desktop platform for collaborative applications. Lotus Notes and Lotus Domino provide reliable messaging and collaboration. It does this by combining e-mail, calendar, group scheduling, contact and task management, collaboration applications and Web browsing, all within a customizable, easy-to-use environment. By providing the ability to manage all information needs in a single high-performance application, that works either attached to or unattached from the network. Lotus Notes and Lotus Domino can help users increase their productivity. And the solid security features of Lotus Notes and Lotus Domino help protect infrastructure data so that users can work confidently. 58 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide An integral part of the IBM Workplace family, Lotus Notes offers your employees business-critical collaboration tools designed to help you increase organizational productivity and responsiveness. Lotus Notes offers the following key benefits: Helps maximize employee responsiveness with a single point of access to frequently-used resources such as e-mail, calendar, instant messaging, and collaborative tools Facilitates decision-making through collaboration by incorporating presence awareness, instant messaging, and (optional) Web conferencing integration Provides robust security features that can help minimize or eliminate the impact of computer viruses Includes productivity features designed to help users manage their ever-growing mailboxes more effectively, including full-text search Offers industry-leading calendar and scheduling capabilities, including centralized management of conference rooms and meeting resources such as audio-visual equipment Incorporates advanced replication technology that allows users to be productive and efficient even when they are disconnected from the network Lotus Notes and Lotus Domino are ideal for knowledge workers who require a comprehensive set of high-productivity features. Knowledge workers typically manage hundreds of e-mail messages per day and can benefit from the Lotus Notes and Lotus Domino calendar and scheduling features, including: Free and busy time lookup Meeting delegation Integration with online meetings Knowledge workers often rely heavily on collaboration tools, including shared discussion databases, workflow applications, and mobile features. All are available in Lotus Notes and Lotus Domino. Knowledge workers can also save time and balance their workloads by using other Lotus productivity tools such as real-time messaging and document management. Lotus Notes is available in two offerings: Lotus Notes for Messaging (access to messaging functions) and Lotus Notes for Collaboration (both messaging and applications): IBM Lotus Notes for Messaging is a Lotus Notes license option with capability limited to messaging, calendar and scheduling, personal information management (local address book), discussion databases, and reference databases. The degree of function that is available to the user is controlled by the administrator through a parameter in the Lotus Domino Directory. IBM Lotus Notes for Collaboration is integrated, full-function collaboration client software for access to the full range of Lotus Domino messaging and collaboration function, including the Lotus Notes access for SAP solutions feature and the capability to use custom Lotus Domino applications. These applications may be developed in house using IBM Lotus Domino Designer or acquired from an ISV. Chapter 4. Sales support 59 In addition to Lotus Notes, the IBM Lotus Notes client family includes specialized client products such as Domino Designer, for development of Domino applications, and Domino Administrator, for advanced administration and management function. IBM Lotus Domino Designer 7 is application development software that allows developers to rapidly build and deploy security-rich, multi-platform collaborative applications. Lotus Domino Designer includes all the messaging and collaboration capabilities of the IBM Lotus Notes for Collaboration client plus a comprehensive, easy-to-use application development environment that leverages open standards. The Domino Administrator client is a separate installable tool that allows you to perform administration functions through a Notes interface. Using the Domino Administrator client, you have access to all administration functions for Domino, but it provides no ability to manage your i5/OS environment. Important: You must use the Domino Administrator 7 client to manage Domino 7 servers. The Web Administrator client provides a way to manage your Domino environment through a Web browser. You can administer your Domino servers from any workstation, without having to install specific software. Both these administrator clients ship with Dominos for i5/OS. For more information about the IBM Lotus Notes clients, see the IBM Lotus Notes home page at the following address: http://www.ibm.com/lotus/notes 4.5.2 IBM Lotus Domino Web Access IBM Lotus Domino Web Access is the flexible, high-function Web browser-based client option to use the reliable, security-rich messaging and collaboration capabilities of IBM Lotus Domino server, online and offline. Lotus Domino Web Access leverages the latest Web browser technologies to offer capabilities designed to help companies increase employee productivity, facilitate decision making, and improve business responsiveness. Lotus Domino Web Access is available in two offerings: Lotus Domino Web Access for Messaging (access to messaging functions) and Lotus Domino Web Access for Collaboration (both messaging and applications). IBM Lotus Domino Web Access for Messaging is a license option that includes many of the capabilities of IBM Lotus Domino Web Access for Collaboration. The notable exception is that authenticated access to custom Lotus Domino applications is not included. IBM Lotus Domino Web Access for Collaboration extends Lotus Domino messaging and collaboration, personal information management, and offline services to Microsoft Internet Explorer®, Mozilla (Linux) Web browsers and, new with version 7, Firefox Web browsers (Windows and Linux). The key benefits of Domino Web Access are: Delivers sophisticated Web messaging and PIM tools with an unmatched feature set and easy-to-use interface Supports a variety of Web browsers on Linux as well as Microsoft Windows Provides leading-edge security features to help protect your business-critical information Integrates presence awareness and instant messaging to facilitate collaboration with colleagues, without launching a separate application 60 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Gives mobile or traveling workers the convenience and flexibility of working while disconnected from the network Can help reduce total cost of ownership (TCO) through rapid, no-touch browser access and deployment, and with a minimal need for training Version 7 of Lotus Domino Web Access offers additional enhancements that can improve user and administrator productivity and can help reduce your TCO: High performance The Lotus Domino Web Access mail template has been engineered to provide increased server scalability and reduced CPU usage to help boost performance and response times both on the workstation client and on the server. In addition to the impact of Lotus Domino 7 server performance improvements, Lotus Domino Web Access users have reported improved response times of up to 40 percent with client-side enhancements first implemented in 6.5.4. Enhanced security features such as: – New security features include support for Secure Multipurpose Internet Mail Extensions (S/MIME) and the ability to read, encrypt, sign, and verify signatures using X.509 certificates. – New configuration settings that are available to the administrator include an option to disallow access to mail attachments and the ability to force a user logout when all Lotus Domino Web Access windows are closed. This includes clearing the browser cache and system temporary files directory so that no user data is left behind. – You can change the password for the Lotus Notes ID file that Lotus Domino Web Access software uses for mail encryption, and you have the option to synchronize this password with your Internet password. Expanded presence awareness and instant messaging integration Enhanced presence awareness extends beyond the inbox to calendar, address book, and application templates supplied with Lotus Domino, such as the Lotus Notes and Web discussion database. A new default instant contact list manager allows you to easily add names to your list and change your availability status using a menu option. New configuration options expand administrator control of instant messaging features and settings. Enhanced user interface with features: – Presence awareness icons appear next to the names of colleagues. – A new visual indicator displays at a glance the percentage used of your mail quota. – Menus are present in more places on the screen and support cascaded style. New mail productivity features, where users of Lotus Domino Web Access 7 can: – Quickly mark an e-mail message to indicate that further action is warranted – Easily set up rules to let Lotus Domino Web Access automatically process e-mail that meets specified criteria – Sort the inbox by subject – View mail threads from within a message – Create personalize stationery to use when composing mail – Easily include attachments in messages Chapter 4. Sales support 61 – Forward non-mail objects such as calendar entries and contacts – Delete a message and continue to the next item in the inbox – Take advantage of mail attention indicators if enabled for the user’s mail file using a Lotus Notes client New calendar productivity features: – Ability to save an in-process meeting invitation as a draft – Flexibility to import country-specific corporate holidays – Administrator-controlled access to attachments, rooms and resources and online meetings (when using Web conferencing integration with a separate license of IBM Lotus Sametime) Enhanced support for Linux Lotus Domino Web Access 7 supports the Mozilla Foundation Firefox 1.0.x browser on both Microsoft Windows and Linux. Drag-and-drop functionality and offline scheduled synchronization is extended to supported Linux-based Web browsers. And an enhanced user interface for attachments on Linux simulates the list-style interface of Microsoft ActiveX® controls. New administration and management features The Lotus Domino 7 server can be set up to log activity requests from Lotus Domino Web Access, allowing administrators to track usage of Lotus Domino Web Access clients within their infrastructure. For more information about IBM Lotus Domino Web Access, see the following Web address: http://www.ibm.com/lotus/dominowebaccess 4.5.3 IBM Lotus Domino Access for Microsoft Outlook IBM Lotus Domino Access for Microsoft Outlook delivers the leading messaging, calendar and scheduling, and personal information management services of Lotus Domino to Microsoft Outlook users. Organizations currently using Microsoft Exchange for their messaging infrastructure can move to security-rich, scalable and reliable IBM Lotus Domino server software, without changing from familiar client software on the desktop and without user retraining. It lets organizations take advantage of Lotus Domino server functionality using Internet e-mail standards, including Internet Message Access Protocol (IMAP), iCalendar, and Simple Mail Transfer Protocol (SMTP). You can increase the reliability, scalability and security of your messaging infrastructure by migrating from Microsoft Exchange to Lotus Domino, while retaining the familiar Microsoft Outlook end-user experience. Domino Access for Microsoft Outlook also supports S/MIME, contact management, out of office agent, offline e-mail, password management, and basic calendar functions. Domino Access for Microsoft Outlook is ideal for organizations that want to continue to use Microsoft Outlook clients but want to migrate to the Lotus Domino server platform to achieve additional messaging infrastructure benefits. Domino Access for Microsoft Outlook is ideal for office workers who routinely manage between 50 and 150 e-mail messages per day and frequently use calendar and scheduling features. 62 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Domino Access for Microsoft Outlook offers the following benefits: Gives you the opportunity to run your messaging infrastructure on any of a wide range of supported hardware and operating system platforms, not only Microsoft Windows Lets Microsoft Outlook users take advantage Lotus Domino-based collaboration capabilities such as discussion forums, teamrooms and reference databases from a Web browser on their workstation Allows Microsoft Outlook users (including those using Microsoft Outlook 2000 and 2002 (XP)) to productively work with their e-mail, calendar and address books when offline Leverages award-winning Lotus Domino replication and Lotus Domino network compression, which can help improve performance for offline synchronization and help make online interactions more efficient Extends to Microsoft Outlook users the benefits of advanced failover capabilities and server-level anti-spam features of Lotus Domino Offers ease of installation using Microsoft Standard Installer software delivery system For information about Domino Access for Microsoft Outlook, see the following Web address: http://www.ibm.com/software/sw-lotus/products/product1.nsf/wdocs/accessmsoutlookhome 4.5.4 IBM Lotus Domino WebMail With IBM Lotus Domino WebMail, you can provide a low-cost, standards-based messaging solution to focused communities of employees who typically have limited access to company electronic communications. Lotus Domino WebMail is one of the client options for accessing IBM Lotus Domino messaging capabilities. Now you can provide security-rich, user-friendly e-mail, calendar, and to-do functions to occasional Web browser users, helping increase efficient communications. And the simple user interface enables employees to start using Lotus Domino WebMail quickly, with little or no training. Lotus Domino WebMail also provides access to basic, low-function mail functionality from Post Office Protocol 3 (POP3) or IMAP client software. Domino WebMail provides these benefits: Provides basic browser-based Lotus Domino e-mail access to more users to help increase productivity Helps users easily navigate e-mail and calendar features within a user-friendly interface Helps reduce your TCO with a low cost for each license Uses your existing Lotus Domino infrastructure to help leverage IT investments and administrator skills Supports multiple client and server platforms and browsers, offering flexibility and helping you deliver new services using existing investments Includes support for standards-based POP3 or IMAP clients, so users can work with their e-mail while offline Allows you to easily upgrade messaging solutions as your business needs change If you want an affordable mail solution to electronically communicate information with your user community and feel that other solutions, such as Lotus Notes or Domino Web Access, have more functionality than your users require, consider Domino WebMail. For more information about Domino WebMail, refer to the following Web address: http://www.ibm.com/lotus/webmail Chapter 4. Sales support 63 4.5.5 IBM Lotus Notes client pricing Users of authenticated Domino applications must be licensed to access Domino, regardless of client type or whether IBM Lotus client software is installed on the workstation. Authentication is involved whenever the application requires secure validation of a user’s unique identity. The pricing strategy is based on a concept known as client access license, which provides the user the right to connect and interact with an IBM Lotus Domino Server. You must acquire at least one of the client access license for each user with a unique Notes, Domino Web Access, or WebMail ID that is issued by, or on behalf of, your enterprise. There are three options for client entitlement of Lotus Notes for Messaging and Lotus Notes for Collaboration: Access the IBM Lotus Domino Messaging Server or IBM Lotus Domino Enterprise Server via IBM Lotus Notes in order to use applications based on one of the templates, which are included in or packaged with IBM Lotus Domino Messaging Server or IBM Lotus Domino Enterprise Server. The templates are Messaging/Calendar & Scheduling, Personal Directory, Personal Journal, and Discussion and Document Libraries. Use IBM Lotus Instant Messaging Limited Use solely and exclusively to support the integrated presence awareness and instant messaging functionality and the Chat Logging Service Provider Interface within the program environment. Use all rights are granted under IBM Lotus Domino Web Access for Messaging. Actual prices for Lotus client software vary by reseller and Passport Advantage discount level. Lotus software volume pricing is based on ordering a license (the right to a copy of the software), as opposed to providing a shrink-wrapped package of media and documentation for every license needed. Media and documentation are generally ordered and priced separately. Consult your Lotus software representative or Business Partner for information about special options to trade up from Microsoft Exchange or Novell Groupwise client access licenses. 4.6 Pre-sales support Your first resource for pre-sales support should be the Web sites listed in Table 5-1 on page 75. Then contact your IBM Business Partner, IBM client representative, System i specialist, Software Account Manager, Lotus software specialist, or Lotus software Business Partner. For other sources of information and referral to an appropriate contact, call IBM Direct or Lotus Inside Sales. 4.6.1 IBM Customers To find the main IBM phone number and Web sites for your specific country (region), go to the following directory Web site and select your country (region): http://www.ibm.com/planetwide 4.6.2 IBM Business Partners The following Web sites are specifically geared toward the IBM Business Partner community: IBM developerWorks http://www.ibm.com/developerworks IBM PartnerWorld® http://www.ibm.com/partnerworld/pwhome.nsf/weblook/index.html 64 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Table 4-3 list some country (region)-specific telephone numbers for contacting IBM PartnerWorld. You can find the complete list of country (region)-specific telephone numbers at the Contact IBM PartnerWorld Web site at the following Web address: http://www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html Table 4-3 PartnerWorld country (region)-specific telephone numbers Country (region) Spoken languages supported Telephone number Austria German 43 (0) 1245925910 Belgium French, Dutch, and English 32 (0) 222 535 35 Denmark English * 45 4523 3277 Finland English * 358 (0) 94596 400 France French 33 (0) 810 801 426 Germany German 49 (0) 1803 246 256 Italy Italian 39 (0) 270316105 Netherlands English * 31 (0) 20 513 5155 Norway English * (47) 66 99 8353 Spain Spanish (34) 901 200 700 Sweden English * (46) 8 793 5008 Switzerland French, German, and Italian 41 (0) 844 80 30 30 United Kingdom English 44 (0) 1256 344 500 United States English 1-800-426-9990 * Native language support available via phone and e-mail. 4.6.3 Resources for IBM and Lotus field personnel The following key, internal Web sites are available to IBM employees only: IBM System Sales http://w3.ibm.com/sales/systems IBM Xtreme Leverage Portal http://w3.ibm.com/sales/systems IBM Global Campus (internal education) http://w3.ibm.com/education/lang_en_US/index.jsp IBM Global technical sales support http://w3.ibm.com/support/ IBM Executive Briefing Centers http://www.ibm.com/servers/eserver/briefingcenter/ Chapter 4. Sales support 65 4.7 Demonstrations Table 4-4 lists key demos that are available on the Lotus Domino offering. Table 4-4 Demos Demo description Web location Sametime Demonstration System http://iSeriesst1.dfw.ibm.com QuickPlace Demonstration System http://iSeriesqp1.dfw.ibm.com Domino Web Access Demonstration System http://demos.dfw.ibm.com/on_demand/Demo/IB M_Demo_Lotus_Domino_Web_Access-Jun06.html? S=DF IBM Workplace Collaboration Services http://docs.dfw.ibm.com/wcsdemo2/ For additional demos, see the following Web site: http://demofinder.ibm.com 4.8 Rochester Executive Briefing Center The Rochester Executive Briefing Center is designed to provide you access to IBM executives, strategists, developers, and solution and product specialists who can help build your clients’ confidence in implementing Domino or Workplace on the System i platform. For more details, refer to the IBM Executive Briefing Centers Web site at the following address: http://www.ibm.com/servers/eserver/briefingcenter/ 4.9 Lotus software support strategy IBM Technical Support supplements your Information Systems staff by providing telephone and electronic cross-platform support for short duration installation issues, usage (how-to) questions, and code problems. Receive Software Maintenance (product upgrades and technical support) with every new license, including Fixed Terms Licenses obtained through the Passport Advantage program. With each new license, you receive renewable, worry-free access to: Comprehensive and flexible upgrade protection The latest versions and releases of software Responsive, cross-platform customer support IBM software technical support for all your designated IT staff Remote Technical Support (RTS) 24x7 software support for business-critical outages Online self-help functions you can use when you want, where you want You can also troubleshoot issues with Lotus self-help resources. Find solutions in the knowledge base, download fix packs, patches, and more. Target your searching with the product page index. Post a question in the free discussion forums or use your IBM Customer Number to submit and track problems. For details about the Lotus Support, refer to the following Web address: http://www.ibm.com/lotus/support 66 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide In general, you access Lotus software phone support by calling the Lotus Support Center for your geography. Specific procedures to access Lotus Support may vary from country to country (region to region) and depend on the type of support offering. To determine your support number, refer to the following Web address: http://www.ibm.com/planetwide/ 4.9.1 First Install Customer Assistance If you are installing Domino on an i5/OS server for the first time, you may be eligible for specialized assistance via the First Install Customer Assistance program. This program is currently offered to Business Partners and Customers in the U.S. It is available at no additional charge. It includes telephone access to a staff of i5/OS Domino specialists for assistance with the initial setup. See the First Install Web site for more information at the following address: http://www.ibm.com/servers/eserver/iseries/domino/support/fica.htm Note: For First Install services outside of the U.S., you can contact you local IBM services group. 4.10 Consulting and services offerings Fee-based consulting and services are available from IBM Global Services, IBM Software Services for Lotus (the services arm of Lotus software from IBM), and the Business Partner community to assist you in maximizing return on your investment in Domino for i5/OS. IBM Global Services offers a wide range of services to support both hardware and software products at every stage of the product life cycle. Among these services are: Installation and planning Migration Operational support On Demand Business Connectivity and networking Hardware and software support The following sections describe some specific packaged offerings that are available from IBM Global Services and related to Domino for i5/OS. For more information about these and other IBM services, see the IBM Global Services Web site at the following address: http://www.ibm.com/services 4.10.1 IBM Software Services for Lotus IBM Software Services for Lotus provides the right skills that help tap the full capabilities and achieve quick results and return on investment (ROI) of IBM Lotus software, IBM Workplace, and WebSphere Portal solutions. By providing highly skilled technical consultants around the world and a robust community of business consulting and training partners, IBM Software Services for Lotus ensures a successful design, build, and deployment of Lotus software solutions. An effective technical services and training and certification strategy is critical to the success of any technology implementation. As the proven leader in Lotus Software and WebSphere Portal technologies, the IBM Software Services for Lotus team specializes in helping clients to deploy effectively and ensure success of their IBM Lotus Workplace initiatives. Chapter 4. Sales support 67 IBM Software Services for Lotus technical services consulting experts can help you with every stage of your Lotus software deployment, from assessment to pilot to full implementation and every stage in between, through a full portfolio of capabilities designed to meet your needs due to the following technical service offerings and certification programs. When you choose IBM Software Services for Lotus technical service offerings, you get expert consulting, innovative solutions, and advanced education that can have a real impact on your organization, your business relationships, and your bottom line. IBM Software Services for Lotus training and certification programs are designed to help you take full advantage of technology investments to improve your business processes. For more information about IBM Software Services for Lotus, including consulting services and smaller scale Lotus Field Support Services, see the IBM Software Services for Lotus Web site at the following address: http://www.ibm.com/lotus/services 4.11 Business Partner applications and services Many application for Domino and On Demand Business are developed and sold by ISVs. Several of them are listed in the IBM Solution Connection™ Web site at the following address: http://www.ibm.com/servers/solutions/finder/about.jsp For Domino solutions that are not platform specific, refer to the Lotus Business Partner Connections Directory Web site at the following address: http://www.ibm.com/lotus/partners If you are a partner or potential partner, a wealth of resources is available to you at the IBM PartnerWorld Web site at the following address: http://www.ibm.com/partnerworld This page also offers you an opportunity to register for partner programs or link with others in the partner community. 68 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 5 Chapter 5. Education, training, and information sources IBM provides a wide variety of Lotus Notes and Domino educational offerings in different formats, including traditional classroom and self-paced online. These offerings, which are discussed in this chapter, help grow Lotus Notes and Domino skills for your end users, developers, and system administrators. This chapter also includes product-level and technical how-to information about Domino for i5/OS. © Copyright IBM Corp. 2004, 2006. All rights reserved. 69 5.1 Cross-brand education and training for Lotus Notes and Domino IBM has a wide variety of training options from a comprehensive training portfolio. You can take advantage of the extensive list of Lotus skills resources and verify your skill level through role-based certification. IBM can help you define a Lotus Notes and Domino skills program that is right for you. 5.1.1 Training and certification IBM has an educational offering for individuals who are seeking skills in Domino administration and application development, as well as Lotus Notes client education. This offering includes: Programs that consist of: – Lotus Professional Certification: Lotus certification offers a range of certification programs including IBM Lotus Notes and Domino, IBM Workplace, and IBM WebSphere Portal. – Education Centers for IBM Software (ECIS): A global initiative that gives IBM customers expanded opportunities to meet training needs on IBM software products. IBM Business Partners have been approved and enabled to provide customers with training on DB2, Lotus, IBM Rational®, Tivoli and WebSphere software products. ECIS Business Partners are available to provide comprehensive software services solutions that include training. Resources that provide: – Skill Roadmaps: IBM Software Services for Lotus provides course roadmaps to help users, application developers, and administrators build skills within the IBM Lotus Notes and Domino and IBM Workplace environments. – Education catalogs: Browse the portfolio of IBM Lotus Notes and Domino, Workplace and IBM WebSphere Portal education offerings as delivered through our business partner catalogs to find the training that you need in a format that suits your learning style. For more details about Lotus Training and Certification, go to the following Web address: http://www.ibm.com/software/sw-lotus/services/cweeducation.nsf/wdocs/educationhomepage Lotus Notes and Domino 7 courses The Lotus Training and Certification Web site provides educational material about Lotus Domino. Familiarity with the Lotus Notes client is a documented prerequisite for Domino training on any platform. The following courses provide the recommended background for training in Domino for i5/OS, particularly for those skilled in i5/OS but who are new to Lotus Notes and Domino. These courses are available on Lotus Notes and Domino 7: The Power of IBM Lotus Notes/Domino 7 (e-learning self-paced) Introducing IBM DB2 Concepts (e-learning self-paced) Using IBM Lotus Notes 7 Reference Card (paper-based non-classroom) Maximizing Your Productivity with IBM Lotus Notes 7 (e-learning self-paced) Developing Applications with IBM Lotus Domino Enabled for DB2 (e-learning self-paced) Exploring New Features in IBM Lotus Domino Designer 7 Fundamentals of IBM Lotus Domino 7 Application Development 70 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Building Web Applications with IBM Lotus Domino Designer 7 Configuring IBM Lotus Domino 7 with DB2 Universal Database (e-learning self-paced) Exploring New Features in IBM Lotus Domino 7 Administration IBM Lotus Domino 7 System Administration Operating Fundamentals Building the IBM Lotus Domino 7 Infrastructure Installing and Configuring IBM Lotus Sametime 7 Instant Messaging (e-learning self-paced) Managing IBM Lotus Domino 7 Servers and Users Lotus Notes and Domino 6 and 6.5 The following courses collectively cover the basics of the Lotus Notes interface, client-to-server replication, and features and functions of mail, calendaring, and collaboration. Lotus Notes 6 courses – – – – Exploring New Features of IBM Lotus Notes 6 for Release 4 or 5 Users Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users Maximizing Your Productivity with IBM Lotus Notes 6 for Administrative Assistants The Power of IBM Lotus Notes and Domino 6 Domino 6 and 6.5 Administration courses – – – – – – – Administering IBM Lotus Domino 6: Building the Infrastructure Administering IBM Lotus Domino 6: Managing Servers and Users Administering IBM Lotus Domino 6: Operating Fundamentals Exploring New Features in IBM Lotus Domino 6 Administration Maximizing Your Productivity with IBM Lotus Notes 6 for Administrative Assistants Moving to IBM Lotus Notes 6 Preparing IBM Lotus Domino Release 4 Administrators for IBM Lotus Domino 6 Domino 6 and 6.5 Application Development courses – – – – – – – Developing Dynamic Web Applications with IBM Lotus Domino 6 Developing IBM Lotus Domino 6 Applications: Foundation Skills Developing IBM Lotus Domino 6 Applications: Intermediate Skills Exploring the New Features of IBM Lotus Domino Designer 6 Integrating IBM Lotus Domino with the Java 2 Platform, Enterprise Edition Moving to IBM Lotus Notes 6 Preparing IBM Lotus Domino Release 4 Developers to Use IBM Lotus Domino Designer 6 – Using LotusScript in IBM Lotus Domino Applications 5.1.2 developerWorks Lotus training A wide variety of technical training and education are available from the developerWorks Lotus Web site, a technical resource for Lotus software. The developerWorks Lotus Web site is a centralized access point to a wide variety of resources including: Fast path to product information Downloads includes downloads and CDs, toolkits and drivers, and alphaWorks® downloads of Lotus software Learning resources that consist of a wide variety of educations material Support links to access IBM Lotus support vehicles Community including various forums, information feeds, blogs, and podcasts Chapter 5. Education, training, and information sources 71 For more details about developerWorks Lotus, refer to the following Web address: http://www.ibm.com/developerworks/lotus 5.1.3 Internet-based education A variety of online Internet based-education courses, including ones that cover Domino for i5/OS topics, are available through the IBM Solutions Development for IBM Systems Web site. Areas of interest include Notes and Domino overview topics, installation and management, performance tuning tips, enterprise integration, database integration, and more. To learn more about the Solutions Development for IBM Systems Web site on the System i platform and Domino, see the Educational resources for Business Partners at the following Web address: http://www.ibm.com/servers/enable/site/education/ibo/view.html?all In addition, IBM provides the Campus with System i and Domino related topics at the following Web address: http://www.ibm.com/servers/eserver/education/cust/iseries/custiseries.html For a Web cast that relates to Lotus Domino, go to the following Web address, click the Events tab, enter Domino in the search entry field, and click search: http://www.ibm.com/software/sw-events/#webcast 5.2 Domino for i5/OS education IBM Learning Services currently offers two classroom courses with hands-on labs: Getting Started with Domino 6.5 on iSeries and Deploying Lotus Domino Web Access – Course code: ITC18 - Onsite training – Skill level: intermediate Explore a set of Lotus products that offer leading Domino messaging, calendaring, scheduling and collaboration features. Get all the reliability and security features of IBM Lotus Domino server delivered through a Web Browser. Learn to deploy these strategic messaging clients and the framework to implement Domino solutions on System i platforms. Develop insights into administration and Domino Security. Explore a number of various Web configurations through Domino. This is a six-hour, self-paced, Internet-delivered course. It is available 24-hours a day during a two-week period. An instructor is available via e-mail to answer questions during that time. Instructions on how to access the course material are sent to you in your enrollment confirmation letter. Lotus Best Practices Workshop – Course code: ITC17 - Onsite training via classroom (2.5 day duration) – Skill level: intermediate Learn how to manage and be proactive with Lotus administration. Gain the skills necessary to manage a Domino on iSeries environment using extensive hands-on labs. The course materials cover Lotus Domino 6.5.1, Backup Recovery and Media Services (BRMS), Performance Tools, OS/400 V5R2, V5R3. These courses are designed for students who already have training, experience, or both in cross-platform Domino. They are also designed for those who seek to understand the 72 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide platform-specific integration and management facilities inherent with Domino for iSeries. They also assume that you have some OS/400 knowledge. More information about these training courses, refer to the following Web address: http://www.ibm.com/services/learning/ites.wss/us/en?pageType=course_list&subChapter=691&sub ChapterInd=S&region=us&subChapterName=Lotus+Domino&country=us 5.2.1 More Lotus Domino for i5/OS and System i education The System i Domino Education Web site provides various resources to help get the education you need. The following types of information are included: Reference library: Take advantage of a wealth of information to help you, including white papers, books, presentations, and more. Several options are available to make it easier for you to find what you are looking for: – Domino library by topic: General, planning, programming, WebSphere, commerce, and so on – Domino library by type: Book, white paper, and so on – Domino library by title: An A to Z list http://www.ibm.com/servers/eserver/iseries/domino/library.html IBM Systems education: Use this education home page to find all the IBM Systems education you need, including for iSeries and AS/400. http://www.ibm.com/servers/eserver/education/index.html developerWorks for System i: This Web site has more information about System i platforms and application development. http://www.ibm.com/developerworks/eserver/iseries.html In addition, the following Web site for System i administrators provides educational material to develop technical skills for implementing and administering Lotus Domino 6: http://www.ibm.com/services/learning/ites.wss/us/en?pageType=course_list&subChapter=429&sub ChapterInd=S&region=us&subChapterName=System+administration&country=us 5.2.2 Domino for i5/OS certification The IBM Certification has three certifications available for Domino 6 on the iSeries V5R3: Systems Expert - eServer i5 iSeries Domino 6 Solution Sales V5R3 Specialist - eServer i5 iSeries Domino Technical Solutions V5R3 Specialist - eServer i5 iSeries 595 Domino Solutions V5R3 For details, see the IBM Certification Web site and select a certification from the Select a certification list: http://www.ibm.com/certify/ 5.3 Conferences Although conferences and marketing seminars are not a means of formal education, they can provide excellent sources of knowledge. Examples are Lotusphere®, conferences sponsored by COMMON, the Technical Conference, and IBM System i roadshows. In addition, the Lotus software team often hosts seminars, roadshows, and satellite broadcasts. Although these are usually not specific to the System i platform, they provide valuable sources of knowledge about Domino and Lotus extended products. Chapter 5. Education, training, and information sources 73 For Lotus events, such as Lotusphere, roadshows, satellite broadcasts, developer conferences, online Webcasts, and more, see the Lotus Events Web page at the following address: http://www.ibm.com/software/lotus/events_1.html# For more information about COMMON (a user group), see their Web site at the following address: http://www.common.org Also technical conferences are often sponsored by THE VIEW - Technical Journal for Lotus Notes and Domino. For more information about their conferences, visit The View Web site at the following address: http://www.eview.com For information about System i specific events, refer to the following Web page: http://www.ibm.com/servers/eserver/education/cust/iseries/eventsiseries.html The Campus by IBM Systems Education is a consolidated source for IBM Systems and TotalStorage® sales and technical education. The Web page provides a single point-of-entry for educational offerings and valuable product information in the ever-expanding arenas of server and storage systems. You can find The Campus home page at: http://www.ibm.com/servers/eserver/education/index.html 5.4 Major periodicals and magazines In this section, we list a variety of important resources, including the magazines that often feature Domino for i5/OS articles and content: System i Network http://www.systeminetwork.com/index.cfm? KMWorld http://www.kmworld.com Periodicals that are specific to Notes and Domino include: THE VIEW, The Technical Journal for Lotus Notes and Domino http://www.eview.com DominoPower Magazine http://www.dominopower.com Online forums and discussion vehicles provide an option to learn as well as share information. See the category called Newsletters, Forums, and Search Portals for links to some of these forums at the following Web page: http://www.ibm.com/servers/eserver/iseries/domino/libtype.html Another group discussion vehicle is the developerWorks Lotus Forums and Community at the following Web address: http://www.lotus.com/ldd/cafe.nsf 74 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 5.5 Web sites Answers to many of your questions are probably already on the Web. Table 5-1 provides a summary of some of the more important external Web sites that are available today. Table 5-1 Domino for i5/OS and related information Web sites Description Web address IBM home page http://www.ibm.com System i home page http://www.ibm.com/systems/i/ iSeries Information Center http://publib.boulder.ibm.com/iseries/ Collaboration on System i http://www.ibm.com/systems/i/solutions/collaboration/ IBM Systems Workload Estimator http://www-912.ibm.com/supporthome.nsf/document/16533356 Domino for iSeries support http://www.ibm.com/servers/eserver/support/iseries/software/domino/ problem/index.html Lotus home page http://www.lotus.com Lotus Training and Certification http://www.lotus.com/services/education.nsf/wdocs/educationhomepage Lotus Support Services http://www.ibm.com/software/lotus/support/ developerWorks Lotus http://www.ibm.com/developerworks/lotus Lotus documentation http://www.lotus.com/ldd/doc Lotus Domino Reference Library for System i http://www.ibm.com/servers/eserver/iseries/domino/libtype.html 5.6 IBM Redbooks and Redpapers IBM Redbooks and Redpapers are developed and published by the IBM International Technical Support Organization (ITSO). Redbooks typically provide positioning and value guidance, installation and implementation experiences, typical solution scenarios, step-by-step how-to guidelines, and sample code. They are available in hardcopy and softcopy on the IBM Redbooks Web site and via the IBM Redbook CD-ROM collections (see “How to get IBM Redbooks” on page 85). Redpapers are shorter technical documents that have been written to address a specific topic. They are available in softcopy and cannot be ordered in hardcopy. Refer to “Related publications” on page 83 for recently published Domino for i5/OS Redbooks and Redpapers. The IBM Redbooks Web site is at the following address: http://www.ibm.com/redbooks Chapter 5. Education, training, and information sources 75 76 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide 6 Chapter 6. Frequently asked questions This chapter provides a list of questions and their respective answers. They include the following commonly asked questions: What is special about the implementation of Domino for i5/OS? What considerations are involved in choosing a System i platform versus an Intel processor-based environment for Domino? What is the difference between Lotus Domino and Lotus Notes? What national languages does Domino for i5/OS support? Can I run more than one language of Domino for i5/OS on a System i platform? What is the advantage to Domino partitioning? Can I run Domino 6 and Domino 7 on the same i5/OS server? What is Domino for i5/OS multi-versioning support? What communications and connectivity protocols are supported? If TCP/IP is the only supported connection, how are switched line connections handled? How are Domino programs and databases stored in the i5/OS environment? What Lotus Domino extended products are available for i5/OS? What is the difference between multi-lingual support and multi-versioning support? How does an i5/OS release upgrade impact my Domino instances? © Copyright IBM Corp. 2004, 2006. All rights reserved. 77 Question: What is special about the implementation of Domino for i5/OS? Answer: With Domino for i5/OS, IBM combines the System i value proposition of integration, ease-of-use, availability, reliability, and scalability with this outstanding messaging and collaboration software offering. Domino for i5/OS is designed to integrate with many built-in i5/OS services including security, backup and recovery, directory, systems management, iSeries Navigator, Java virtual machine (JVM), and IBM DB2 Universal Database for iSeries. Domino for i5/OS applications can take advantage of direct real-time access to DB2 Universal Database for iSeries, with or without programming. On System i platforms, Open Database Connectivity (ODBC) drivers and additional middleware communications layers are unnecessary when the application code runs on the server rather than the client. Domino for i5/OS Version 7 delivers additional platform-specific integration. The IBM HTTP Server (powered by Apache), available with i5/OS, can be used as an alternative Hypertext Transfer Protocol (HTTP) server for Domino. Question: What considerations are involved in choosing a System i platform versus an Intel processor-based environment for Domino? Answer: A typical Domino environment consists of multiple Domino servers. Implementing on Intel processor-based hardware most likely requires more than one physical server. Since a small System i5 model can be used to host multiple Domino servers on the same hardware, it can be implemented at a price comparable to an Intel processor-based server environment. When selecting a hardware platform, even for a single Domino server, you must consider other workloads such as for a line of business application or Linux, AIX or Windows integration. Consolidating on a single server footprint, provided by the System i platform, offers a more rapid return on investment (ROI) and a lower total cost of ownership. Compared to other platforms, another strength of the System i family is to deliver consistent response time for multiple Domino applications running simultaneously. Processor, memory, and input/output (I/O) resources are effectively prioritized, managed, and shared among multiple Domino partitions, maximizing the use of available computing resources to support Domino workloads. A properly configured System i platform maintains consistent response time as the number of users increases. Data integration and centralized management are two of the primary benefits of installing Domino for i5/OS. The System i platform is also an excellent choice for server consolidation. IDC published the paper The ROI of Windows and Linux Server Consolidation on IBM eServer iSeries: Analysis and Case Studies of Small and Medium-Sized Businesses about server consolidation in small and medium businesses. IDC found strong ROI and availability improvements by deploying Windows and Linux servers on the iSeries server (a member of the System i offering). The report analyzed six customers (from North America, Europe, and Asia Pacific) running Linux on iSeries in logical partitions or running Windows on iSeries via integration of the xSeries server. The IDC study was commissioned by IBM. You can find this report on the Web at the following address: http://www.ibm.com/servers/eserver/iseries/conslt/idc_roi/ Question: What is the difference between Lotus Domino and Lotus Notes? Answer: Domino is the server software that runs on a variety of platforms including System i products. Lotus Notes is the brand name for the full-function IBM Lotus client family. Originally, there was only one client alternative, and both the client and server products were called Lotus Notes. As part of Lotus Notes Release 4.5, an optional capability called Domino became available that allowed Notes applications to be extended to anyone with a Web browser. Shortly thereafter, the server was rebranded as Domino to highlight the significant Web application server functionality and client choice. Domino 78 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide became available on the AS/400 platform (the predecessor to iSeries and System i products) with Domino Release 4.6. Question: What national languages does Domino for i5/OS support? Answer: In Lotus Domino, there is no server language pack for Arabic, Czech, Greek, Hebrew, Hungarian, Polish, Iberian Portuguese, Russian, and Turkish (Group 2b languages) nor for Thai, Slovenian, Catalan (Group 3 languages) on non-Windows platforms. Customers can copy the language elements from Windows to non-Windows platforms to set up a language server for these languages. Domino for i5/OS supports Brazilian Portuguese, Italian, German, French, Spanish, Simplified Chinese, Japanese, Korean, Traditional Chinese, Danish, Dutch, Norwegian, Swedish, and Finnish. You can find the instructions to copy unsupported languages from a Windows platform to a non-Windows platform in a Technote at the following Web address: http://www.ibm.com/support/docview.wss?uid=swg21235982 Question: Can I run more than one language of Domino for i5/OS on a System i platform? Answer: Yes, you can deploy more than one language on a Domino server or have Domino servers with differing languages through the use of a language pack and multilingual database support. To deploy Domino in a language other than English, you must first install and configure the English version of Domino and then add the translated language objects from the Language Pack CD-ROM or Web kit. Question: What is the advantage to Domino partitioning? Answer: Domino server partitioning lets you run multiple Domino servers in a single i5/OS partition. You can configure up to 99 Domino partitions in a single i5/OS partition. Using partitioned servers reduces hardware expenses and minimizes the number of systems you have to administer. Each partitioned server has its own Domino data directory and NOTES.INI file, but all partitioned servers share the same Domino program files. Partitioned servers can help you make more efficient use of your system. For example, instead of purchasing multiple small systems to run Domino servers that might not take advantage of the resources available to them, you can purchase a single, more powerful system and run multiple Domino servers on that system, allowing you to easily allocate resources among the Domino servers running on that system. Setting up partitioned servers is particularly effective when the servers are in different domains. For example, on one system, you can dedicate multiple domains to multiple customers or set up multiple Web sites. In an enterprise network, partitioned servers can provide the scalability that you need while also providing security. As your system grows, you can migrate users from individual servers to partitioned servers. A partitioned server can also be a member of a cluster if you require high availability of databases. Security for a partitioned server is the same as for a server on its own system. If one partitioned server shuts down, the others continue to run. Therefore, the applications you run on the other partitioned servers are more reliable. If a partitioned server encounters a fatal error, you can restart that partitioned server without restarting your system or other Domino servers. Question: Can I run Domino 6 and Domino 7 on the same i5/OS server? Answer: Yes, beginning with Domino 6.0.3 and 6.5.0, every Domino release is now multi-version capable and is installed into its own unique library and directory. For more information, refer to the IBM Redbook Lotus Domino 6 Multi-Versioning Support on the IBM eServer iSeries Server, SG24-6940. Chapter 6. Frequently asked questions 79 Question: What is Domino for i5/OS multi-versioning support? Answer: With the 6.0.3 and 6.5.0 releases of Domino, IBM introduced multi-version capabilities for Domino on the i5/OS platform. Previous implementations of multiple Domino releases on one system required separate logical partitions (LPARs), which is not always a viable solution for some users. Starting with 6.0.3 and 6.5.0, Domino for i5/OS supports multiple releases of Domino on the same LPAR. This added capability is designed to allow increased flexibility for Domino for i5/OS customers. You can now run different Domino instances or Domino partitions on different release levels of Domino in one partition. One significant advantage of this capability is that you do not have to end servers of one release in order to install another release. Since the existing servers that are configured to use one release are not automatically updated when installing a different release, these servers can remain active. This provides a useful environment for running production servers on one release and testing new servers and applications on another release without impacting each other. Operating in this mixed environment can help increase the stability of both testing and production environments. Installing and using multiple versions of Domino on one partition is optional. You can still operate in a single version environment, but there might be some action you must take to ensure that your environment works with these multi-version enabled releases. Question: What communications and connectivity protocols are supported? Answer: TCP/IP is the supported protocol with Domino for i5/OS. TCP/IP Connectivity Utilities (5722-TC1), which comes with i5/OS, must be configured appropriately. Question: If TCP/IP is the only supported connection, how are switched line connections handled? Answer: TCP/IP is the supported communications protocol. Point-to-Point Protocol (PPP) can be used for dial-up access from client to server. Windows clients, for example, already have the IP Dial-up Networking capability built into the operating system, and Notes can take advantage of it. Notes users can schedule or manually initiate a dial-up connection to a Domino for i5/OS server. Another alternative is to dial in to a router. The server can be configured to automatically dial out for replication using PPP as well. For example, you have a network of System i platforms nationwide in branch offices and you need to replicate with them over dial-up lines. Automatic dial via PPP allows you to do that. The configuration of this support is similar to remote local area network (LAN) service configuration on other Domino platforms. Question: How are Domino programs and databases stored in the i5/OS environment? Answer: Domino databases are stored as stream files in the i5/OS integrated file system. Domino for i5/OS executable programs are stored in the library file system (QSYS.LIB file system) in the QDOMINOxxx and QNOTES libraries. Question: What Lotus Domino extended products are available for i5/OS? Answer: Many separately purchased Lotus products extend the capabilities of Domino. The following extended products are currently available on the System i platform: – – – – – IBM Lotus Sametime IBM Lotus QuickPlace IBM Lotus Enterprise Integrator IBM Lotus Domino Document Manager (Domino.Doc) IBM Lotus Workflow In addition, the IBM Integrated Domino Fax for i5/OS, an i5/OS unique offering, is available from IBM. 80 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Keep in mind that many large scale on demand applications often include more than one server type. Networking a System i platform with another server may be the optimum solution for needs that require extended products that are not available natively for the i5/OS operating system. For additional information about the Lotus Domino extended products for i5/OS, see 2.1, “Lotus Domino extended products” on page 24. Question: What is the difference between multi-lingual support and multi-versioning support? Answer: Multi-lingual support means that, for a specific version of Domino, you can run multiple languages by using language packs and the multi-lingual database support. Multi-lingual support can be applied to one or more of the Domino servers of that version. Multi-version support is when more than one version of Domino is used in an i5/OS partition. Question: How does an i5/OS release upgrade impact my Domino instances? Answer: An i5/OS release upgrade should not impact your Domino instances, as long as your existing i5/OS release is supported. IBM performs i5/OS update testing of supported i5/OS releases as part of the test plan. Chapter 6. Frequently asked questions 81 82 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Related publications The publications listed in this section are considered particularly suitable for a more detailed discussion of the topics covered in this Redpaper. IBM Redbooks For information about ordering these publications, see“How to get IBM Redbooks” on page 85. Note that some of the documents referenced here may be available in softcopy only. Coexistence of Multiple Lotus Domino Releases in an LPAR Environment on the IBM eServer iSeries Server, SG24-6593 Domino 6 for iSeries Best Practices Guide, SG24-6937 Domino for iSeries Sizing and Performance Tuning, SG24-5162 Domino for iSeries Study Guide for Technical Certification, REDP-3786 Domino Web Service Application Development for the IBM eServer iSeries Server, SG24-6862 Exchange Migration and iNotes Implementation on the IBM eServer iSeries Server, SG24-6230 IBM Lotus Domino 6 for iSeries Implementation, SG24-6592 IBM Lotus Domino Application Portlet: Configuration and Tips, REDP-3917 IBM Lotus Domino for iSeries Performance and Tuning, REDP-3843 Implementing IBM Lotus Enterprise Integrator 6 on the IBM eServer iSeries Server, SG24-6941 iNotes Web Access on the IBM eServer iSeries Server, SG24-6553 Integrating Lotus Domino 6 and WebSphere Express V5 on the IBM eServer iSeries Server, SG24-6998 Lotus Collaboration and WebSphere Portal Express Integration on the IBM eServer iSeries Server, SG24-6337 Lotus Domino 6 Multi-Versioning Support on the IBM eServer iSeries Server, SG24-6940 Lotus Domino 7 Application Development, REDP-4102 Lotus Domino Domain Monitoring, REDP-4089 Lotus Notes and Domino 7 Enterprise Upgrade Best Practices, REDP-4120 Security Considerations in Notes and Domino 7: Making Great Security Easier to Implement, SG24-7256 Sizing Large-Scale Domino Workloads on iSeries, REDP-3802 Understanding Lotus Notes Smart Upgrade, REDP-4180 © Copyright IBM Corp. 2004, 2006. All rights reserved. 83 Online resources These Web sites are also relevant as further information sources: Consolidation, Expansion, or Both? Measuring IBM eServer iSeries Business Value for SMBs (Sageza, August 2003) http://www.ibm.com/servers/eserver/iseries/conslt/pdf/sageza.pdf Domino for i5/OS with Lotus Domino extended products http://www-03.ibm.com/servers/eserver/iseries/domino/related.html IBM Case Studies http://www.ibm.com/software/success/cssdb.nsf/topstoriesFM?OpenForm&Site=lotus IBM DB2 CommonStore for Lotus Domino http://www.ibm.com/software/data/commonstore/lotus/ IBM developerWorks Lotus http://www.ibm.com/developerworks/lotus IBM Lotus Domino http://www.ibm.com/software/sw-lotus/products/product4.nsf/wdocs/dominohomepage IBM Lotus Workplace http://www.ibm.com/software/workplace/products/product5.nsf/wdocs/workplaceoverview IBM System i Collaboration Solutions http://www.ibm.com/systems/i/solutions/collaboration/index.html Lotus Competitive Info http://www.ibm.com/software/sw-lotus/lotus/offering1.nsf/wdocs/messagingcompetitive Lotus Domino for i5/OS http://www.ibm.com/servers/eserver/iseries/domino/ Lotus Domino for i5/OS Developer’s Tools http://www.ibm.com/servers/eserver/iseries/domino/domdevtools.html Lotus Software for i5/OS Compatibility Chart http://www.ibm.com/servers/eserver/iseries/domino/domino6/releasesupport.pdf Three-in-One benchmark http://www.ibm.com/servers/eserver/iseries/hardware/threeinone/ 84 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide How to get IBM Redbooks You can search for, view, or download Redbooks, Redpapers, Hints and Tips, draft publications and Additional materials, as well as order hardcopy Redbooks or CD-ROMs, at this Web site: ibm.com/redbooks Help from IBM IBM Support and downloads ibm.com/support IBM Global Services ibm.com/services Related publications 85 86 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Index A administration 15 shared Domino copies 16 workstation requirements 46 B Backup, Recovery, and Media Services 39 benefits 39 Business Partners 21 applications and services available 68 pre-sales support 64 C Capacity on Demand 18 certification 73 Client Access License 64 client alternatives 7, 58 client pricing 64 clustering 9 collaboration 2, 19 communications and connectivity protocols 80 compatibility chart 24, 84 conferences 73 consulting 67 customers pre-sales support 64 D demonstrations 66 deployment 15 deployment of more than one language 79 developer tools 38 developerWorks Lotus 56 Lotus training 71 Domino 2, 78 application 9 Business Partner application and services 68 client alternatives 7, 58 cluster 9 consulting 67 database 9 demonstrations 66 developer tools 38 difference from Notes 78 document 9 Domino Directory 9 flexibility 4 memory and disk requirement 46 migration from other messaging systems 21 national language support 79 new with Domino 7.0 10 ordering and packaging 54 © Copyright IBM Corp. 2004, 2006. All rights reserved. partitioning 9 replication 5 scalability 5 server alternatives 7 server family 7 server pricing 55 Server.Load 49 services offerings 67 supported Internet standards and protocols 5 System i value 13 technical support 66 terminology 9 why? 6 Workplace 22 Domino Administrator 60 Domino Designer 60 Domino for i5/OS administration 15 certification 73 communications and connectivity protocols 80 consulting 67 databases storing 80 deployment 15 developer tools 38 education 72 examples of organizations using 19 executable programs storing 80 fax support 33 hardware requirements 46 install and order product ID 54 integration with i5/OS 15, 20 migration from other messaging systems 21 mixed workload 15 multiple Domino servers 9, 79 multi-versioning 17 multi-versioning support 80 national language support 79 network requirements 52 On Demand Business 20 ordering and packaging 54 performance information 48 pre-sales support 64 Redbooks and Redpapers 75 reliability 13, 19 scalability 13 server consolidation 14, 20 server pricing 55 services offerings 67 sizing 48 software requirements 50 support Web site 56 System i value proposition 78 TCP/IP 80 technical support 66 total cost of ownership (TOC) 15 87 training 73 Web serving 20 Domino partitioning 9, 79 Domino.Doc 30 E education for Domino for i5/OS 72 events 73 extended products 80 F fax support 33 first install customer assistance 67 G Gigabit Virtual Ethernet 15 H hard disk drive management 17 hardware requirements 46 I i5/OS administration of Domino 15 architecture 18 deployment of Domino 15 hard disk drive management 17 integration with Domino 15, 20 Lotus software compatibility chart 24, 84 subsystems isolate workload 16 IBM Global Services 67 IBM Integrated Domino Fax 33 IBM Lotus Domino Access for Microsoft Outlook 62 IBM Lotus Domino Document Manager (Domino.Doc) 30 IBM Lotus Domino Web Access 60 IBM Lotus Domino WebMail 63 IBM Lotus Enterprise Integrator for Domino 29 IBM Lotus Notes 58 client pricing 64 IBM Lotus QuickPlace 21, 27 IBM Lotus Sametime 21, 25 Sametime 7.5 26 IBM Lotus Workflow 31 IBM PartnerWorld 65 IBM Passport Advantage 56 IBM Redbooks and Redpapers 75 IBM Systems Workload Estimator 48 industry applications of IBM Lotus software 42 installation assistance 67 integration 15, 20 Intel processor, considerations versus System i 78 Internet standards and protocols 5 Internet-based education 72 iSeries Navigator 18 88 J jobs, maximize use of resources 17 L Lotus events 73 software partners 21 Software Services for Lotus 67 Lotus client strategy 58 Lotus Domino Access for Microsoft Outlook 62 Lotus Domino difference from Lotus Notes 78 Lotus Domino Document Manager (Domino.Doc) 30 Lotus Domino Web Access 60 Lotus Domino WebMail 63 Lotus Enterprise Integrator for Domino 29 Lotus extended products 80 install and order product ID 54 Lotus Notes 58, 78 client pricing 64 Lotus Notes difference from Lotus Domino 78 Lotus QuickPlace 21, 27 Lotus Sametime 21, 25 Sametime 7.5 26 Lotus software i5/OS compatibility chart 24, 84 industry applications 42 ordering and packaging 54 support strategy 66 Lotus Software Maintenance 55 Lotus Workflow 31 M magazines and periodicals 74 messaging 2, 19 moving to Domino 21 migration from other messaging systems 21 mixed workload 15 multiple Domino servers 9, 79 multi-versioning 17 support 79–80 N national language support 79 network requirements 52 non-IBM messaging moving to Domino 21 Notes client family 8 difference from Domino 78 O On Demand Business application collaboration 1 Domino for i5/OS 20 Lotus Domino 6 server and client alternatives 7 Web server alternatives 41 online backup 39 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide ordering and packaging 54 organizations using Domino for i5/OS 19 P partitioning 9, 79 maximize use of resources 17 PartnerWorld 65 Passport Advantage 56 performance 48 Performance Management for System i5 49 periodicals and magazines 74 Point-to-Point Protocol (PPP) 52, 80 POWER5 processors 14, 49 pre-sales support 64 processor value unit 55 Q QuickPlace 21, 27 R Redbooks and Redpapers 75 Redbooks Web site 85 Contact us xi referenced Web sites 75 reliability 13, 19 replication 5 requirements administration workstation 46 hardware 46 network 52 software 50 resources, maximize use of 17 Rochester Executive Briefing Center 66 S Sametime 21, 25 Sametime 7.5 26 scalability 5, 13 server alternatives 7 server consolidation 14, 20, 50 server pricing 55 Server.Load 49 services offerings 67 sizing 48 Systems Workload Estimator 48 Software Maintenance 55 software requirements 50 Software Services for Lotus 67 support strategy 66 support Web site 56 System i 520 Collaboration Edition 47 System i Domino Edition 36, 47 System i platform 11 administration of Domino 15 business partners 21 Capacity on Demand 18 considerations versus Intel process 78 deployment of Domino 15 education 73 hardware requirements for Domino 46 integration with Domino 15, 20 memory and disk requirement for Domino 7 46 network requirements for Domino 52 offer Domino 13 performance information 48 Performance Management for System i5 49 pre-sales support 64 reliability 13 scalability 13 server consolidation 14, 20 sizing 48 software requirements for Domino 50 System i Domino Edition 36 System i Workplace Edition 37 System i520 Collaboration Edition 35 total cost of ownership (TOC) 15 value proposition 78 System i Workplace Edition 37 System i5 platform 14 System i520 Collaboration Edition 35 T TCP/IP 52, 80 technical support 66 terminology 9 Three-in-One benchmark 13, 49 Tivoli software 40 Tivoli Monitoring for Messaging and Collaboration 40 Tivoli Storage Manager for Mail 40 Tivoli Storage Manager for Mail 40 total cost of ownership (TOC) 15 Total Storage Manager 40 training certification 70 developerWorks Lotus 71 Domino 6 and 6.5 courses 71 Domino 7 courses 70 Lotus Notes 70–71 V virus resistant 18 W Web serving 20 Web site references 75 workflow 31 Workload Estimator 48 workload isolation 16 Workplace and Domino 22 Index 89 90 Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide Back cover ® Lotus Domino for i5/OS An IBM System i Buying and Selling Guide Redpaper Single source for Lotus Domino-related information on the System i platform Helpful reference for IBM Customers and Business Partners worldwide Living document updated with the latest information Welcome to the Lotus Domino for i5/OS: An IBM System i Buying and Selling Guide. This IBM Redpaper is tailored to help management and the IT staff evaluate how Lotus Domino for i5/OS and the Lotus Domino extended products available for IBM i5/OS can provide cost-effective solutions that satisfy your collaboration needs. This redpaper is also designed to help IBM sales teams and Business Partners improve their effectiveness in serving businesses that are looking for collaboration solutions. It offers valuable information to help you to understand and appreciate these products and the IBM System i product offering. In essence, this redpaper will guide you in making a confident and informed decision about the Domino for i5/OS and the Lotus Domino extended products. INTERNATIONAL TECHNICAL SUPPORT ORGANIZATION This redpaper consolidates information from many sources, giving you one resource for facts about Lotus Domino for i5/OS and the Lotus Domino extended products that are available for i5/OS. It places all the information you need at your finger tips, so you can learn how these products can have a positive impact on your communication and collaboration challenges. This redpaper includes valuable details about products, information sources, education, training and certification, technical assistance, services, finding a partner, support information, references, and more. IBM Redbooks are developed by the IBM International Technical Support Organization. Experts from IBM, Customers and Partners from around the world create timely technical information based on realistic scenarios. Specific recommendations are provided to help you implement IT solutions more effectively in your environment. Make this consolidated guide your primary source to help you understand these products. Then you’ll have the knowledge to make the right decisions about how they can benefit your businesses and improve your team’s ability to communicate and collaborate, now and in the future. BUILDING TECHNICAL INFORMATION BASED ON PRACTICAL EXPERIENCE For more information: ibm.com/redbooks