United Kingdom Homecare
Association (UKHCA)
Impact Statement 2014-15
Welcome to the Impact Statement 2014-15 for United
Kingdom Homecare Association (UKHCA)
Our mission is to promote high quality, sustainable care
services so that people can live at home and in their local
community.
This report provides an update on our activities and work in
pursuit of our mission during 2014-15.
Contents
3 Message from the Chairman and Chief Executive
5 About the UK homecare sector
6 Key factors influencing the homecare sector during 2014-15
7 Representing the homecare sector across the UK
11 Exposing the deficit in homecare funding
15 UKHCA working across the devolved administrations
17 Supporting members
21 Membership growth
22 Listening to our members
23 A sustainable association - Treasurer’s statement
25 UKHCA Board Members and Honorary Officers during 2014-15
28 Extracts from the audited accounts
UKHCA Impact Statement 2014-15 2
Message from the Chairman and
Chief Executive
“These are difficult times for
domiciliary care and I pay
tribute to the executive and
to our Board members, all of
whom are working tirelessly to
support our members through
the current challenges. In the
year ahead we will be tested
like never before and for the
sake of all of those who work in
this great sector and the many
thousands who benefit from
our care, we will need to be on
our mettle and to face whatever
is thrown at us with courage,
commitment and, above all,
unity.” Mike Padgham, Chairman
3 UKHCA Impact Statement 2014-15
As we were nearing completion of the
draft for this review of UKHCA’s work on
behalf of members during 2014–15, the
Chancellor of the Exchequer announced
the introduction of the National Living
Wage (NLW) from April 2016. Whilst we
welcome the Government’s commitment
to low-paid workers through this initiative,
without proper funding of homecare
services to address the existing shortfall
and the additional costs of introducing the
National Living Wage, there is a serious
risk to the continued economic viability of
many providers.
Against this backdrop, the value of our
UK-wide research conducted during 201415 into the rates paid for homecare by
service commissioners, as published in
our report the Homecare Deficit, is even
more significant. The report, which gained
significant media coverage and visibility
with Government and sector stakeholders
at its launch in March 2015, exposed the
extent of the underfunding that already
exists between UKHCA’s minimum price for
care and the rates that councils and other
commissioners are paying. The evidence
base from this report has enabled UKHCA
to make a proactive and rapid response
to the announcement on NLW, as the first
stage of a concerted campaign, alongside
our members, to secure proper funding for
homecare.
As well as making the case for funding
through the Homecare Deficit, UKHCA was
also active during 2014–15 in representing
members’ interests with Government
through our involvement in development
of guidance for implementation of the
Care Act 2014. The breadth and scope
of the different ways in which UKHCA
represents members across all four UK
administrations, through working with
governments, regulators, campaign groups
or providing the homecare perspective in
response to formal consultations, can be
seen on pages 9 and 10 of this Impact
Statement.
The UKHCA manifesto produced in the run
up to this year’s General Election campaign
set out the case for homecare clearly.
In addition to proper funding, we called
on Government to support people’s right
to independence, recognise social care’s
potential to improve health, regulate the
sector effectively and support the social
care workforce.
Beyond our role in representing members’
views, we know from our membership
survey, some of the key findings of which
are included on pages 17 and 22 of this
Impact Statement, that our information
and support services are highly valued by
members. Alongside our regular email
alerts and the Homecarer magazine, the
number of delegates attending workshops
increased during the year, with our
programme on implementing the Care
Certificate proving particularly popular.
UKHCA membership achieved further
growth during 2014-15 and we are
recognised by Government, the Media and
the wider sector as the voice of homecare.
We have continued to work closely with
members through forums such as the
Provider Reference, Constructive Solutions
and Live-in Homecare Provider groups to
create opportunities for members to work
collaboratively around areas of shared
interest.
With an ageing population, whose clear
preference is to continue to live in their
own home, and the NHS struggling to cope
in the face of winter pressures and other
peaks in demand, the need for robust and
sustainable homecare services has never
been greater.
The next 12 months are likely to be a
defining period for homecare and we
look forward to working with all of our
members, and others across the sector,
to secure the future of these vital services
that enable people to live at home and in
their own communities.
Mike Padgham, Chairman, UKHCA
Bridget Warr, Chief Executive,
UKHCA
UKHCA Impact Statement 2014-15 4
About the UK
homecare sector
The vast majority of people want to receive care at home and remain at home for as
long as possible.
Homecare providers across the UK are delivering invaluable services to hundreds of
thousands of people every day, enabling them to live independently in their own homes
and communities.
885,000
578,000
UK residents
receive homecare
per year1
people are employed
in the UK homecare
sector2
9 out of 10 people
aged 50+ would
want care in their
own home3
7 out of 10 adults
want to die in their
own home4
Looking forward
With an ageing population demand for support to enable people to live well at home for
longer will increase.
UK population growth - people aged 60 years+6
25
people will be
aged 75 or older
by 20225
20
Millions
6.6
million
15
1 million
10
people will be living
with dementia
by 20217
5
0
2012
2017
60-74 years
2022
2027
75-84 years
2032
2037
85 years and above
_______________________________________________________________
Sources:
1.
UKHCA estimate based on a composite of data from local
government returns to relevant departments of state and
UKHCA estimate of people funding care privately.
4.
Dying matters / Comres 2014
5.
National population projections 2012
2.
UKHCA estimate based on a composite figure derived from
government reports for relevant departments of state.
6.
National population projections 2012
7.
Alzheimer’s Society 2014
3.
Saga / Populus survey of Saga customers 2013
5 UKHCA Impact Statement 2014-15
Key factors influencing the
homecare sector during 2014-15
2014–15 was another eventful year for the social care sector:
• In England there was the introduction of the Care Act 2014, which places additional
responsibilities on councils and preceded the introduction of the Care Certificate from
April 2015.
• For care providers in Scotland there was the uncertainty surrounding the outcome of
the Scottish referendum.
• The Donaldson Report was released in Northern Ireland.
• There were developments in regulation in Wales.
• In addition to the above, there was a UK-wide election campaign and the continuing
public spending cuts coupled with upward pressures on costs.
UKHCA’s Manifesto for the General
Election 2015
United Kingdom
Homecare Association (UKHCA)
Manifesto 2015
Enabling people to live independently at home
UKHCA’s manifesto called on all political parties
to make a firm commitment to high quality,
sustainable care services, which enable people
to live at home and in their local communities
by committing to the following principles:
• Support people’s right to independence
• Realise the potential of social care to
improve health
• Prioritise social care
• Regulate effectively to ensure there is
quality of care
• Support the social care workforce
You can download a copy
of the manifesto from:
ukhca.co.uk/manifesto
UKHCA Impact Statement 2014-15 6
Representing the homecare sector
across the UK
UKHCA is the national professional and representative association for homecare
providers across the UK. During 2014-15, we represented our members’ interests to
Government, regulators, the public, stakeholders and in the Media, across a wide variety
of issues and groups.
Organisations UKHCA works with include:
7 UKHCA Impact Statement 2014-15
Representing the homecare sector in the media and online
During 2014-15, UKHCA’s media coverage included television and radio appearances, as
well as individual or company mentions in the online/printed press. 2014-15 also saw a
significant increase in the volume of prominent, localised coverage, largely through local
BBC radio stations.
122
recorded press
mentions (h15%)
During 2014-15 UKHCA commented on
topics including:
1,532
Twitter followers (at 31/03/15)
3.96 million
Biggest tweet reach
Media outlets UKHCA appeared on or were mentioned
in during 2014-15:
•
•
•
•
BBC Breakfast (TV)
BBC News Channel
BBC News online
BBC One O’clock
News
• BBC Radio 5 Live
• BBC Radio Berkshire
• BBC Radio Essex
• BBC Radio
Humberside
• BBC Radio Kent
• BBC Radio
Lancashire
• BBC Radio Newcastle
• BBC Radio Ulster
• BBC Radio York
• Care Management
Matters
• Channel 4
• Channel 5
• Community Care
• Daily Mail (online
and print)
• Financial Times
(online and print)
• Harrogate Advertiser
• LBC Radio
• Local Government
Chronicle
• Sunday Times (print
version)
• The Guardian (online
and print)
UKHCA Impact Statement 2014-15 8
Representing the homecare sector
across the UK
Groups and meetings
The following are some of the Government, regulatory, stakeholder and provider groups
and meetings where we represented UKHCA members during 2014-15:
Government, Local
Government, etc.
APPG on Dementia
APPG on Housing and Care
Care Act Learning & Development
Steering Committee
Cordis Bright Market Sustainability
Toolkit
Dementia Experts Reference Group
Dementia Intelligence Network
DH Dementia working group
Care services
regulation and guidance
Provider Groups
CQC Adult Social Care
Co-production Group
Care Provider Alliance
CQC Fees Advisory Board
CQC Impact Expert Group
Exhibitors / attendees “Social Care in
Partnership” conferences
CQC Market Oversight Working Group
Five-Nations Care Forum
CQC Trade Association Meetings
Information sharing with IHCP
4 x Technical Groups on regulation in
Wales + speaking engagements
Meeting with Scottish Care Strategy
Constructive Solutions Group
NICE Homecare Guidance Committee
Meetings with Unison on Trades
Union Recognition Agreements
Meeting with RQIA
National Provider Forum
DWP Trade Association Meetings
Overview of the Homecare Sector
completely updated
IPC Market-shaping Toolkit group
Provider Reference Group
Law-making In Action 2015-16
Meeting with HSC Board
Meetings with COPNI
National Market Development Forum
Paying for Care Stakeholder Advisory
Group
Paying for Care Transformation Group
Prime-Minister’s Dementia Challenge
and 20/20 Challenge
Regulation and Inspection of Social
Care (Wales) Bill - Evidence to Health
and Social Care Select Committee
SCIE/NICE Dementia Quality
Standards Resource Group
Think Local Act Personal (TLAP)
Winter Pressures Response
9 UKHCA Impact Statement 2014-15
Workforce
Cavendish Governance Assurance
Board
Cavendish Working Group
Scottish Care Conference
Special Interest Group for Live-in Care
Providers
Support to Expert Reference Group
(Wales)
Home Office “ECHO” meetings on
workforce 2015-16
Meeting with NISCC
Possible work with NISCC on
Workforce Strategy in 2015-16
SfC/NSA Registered Managers’
Steering Group
Skills for Care Adult Social Care
Recruitment and Retention Working
Group
Social Care Commitment Working
Group
Written materials on homecare
and reablement for Social Services
Improvement Agency
Service Users and
Campaign Groups
Barker Review (Kings Fund)
Care and Support Alliance
Care and Support Alliance Policy
Sub-group
4 x Technical Groups on regulation in
Wales + speaking engagements
MacMillan “Personalising Social Care
for People with Cancer”
Various parliamentary launch events
Responses to consultations
During 2014-15 UKHCA responded to the following consultations on behalf of members:
Consultation responses
Banning exclusivity clauses in zero hours contracts
Care Act 2014 - part one consultation on statutory guidance to councils
Care Act provisions that will apply in Northern Ireland
Care Act provisions that will apply in Scotland
Care Act provisions that will apply in Wales
Care Inspectorate consults on complaints procedure
Code of Practice for Social Care Professionals in Wales
Consolidating NMW regulations
CQC asks for views on draft Market Oversight proposals
CQC fee increase proposals
CQC guidance to help services meet new regulations
CQC sets out plans to call time on ‘inadequate’ adult social care
Devolution, Democracy and Delivery White Paper – Reforming Local Government
DHSSPS consults on Executive's draft budget
Donaldson Report recommendations
Draft guidance on display of ratings
Duty of candour
Final stages of Care Act reforms
Implementation of the Social Services and Well-being (Wales) Act 2014 – Consultation on the regulations and code of
practice
Independent Living Fund (ILF) views sought in Northern Ireland
Low Pay Commission consultation on NMW levels for 2015
Migrant Advisory Committee Launches Call for Evidence
NICE consult on draft homecare guidance
Offence of Wilful Neglect or Ill-treatment in Health and Social Care Settings planned
RQIA Release Draft Corporate Strategy 2015-18
Social Services and Well-being Act (Wales)
Social Services and Well-being Act (Wales) Consultation
The future of Adult Safeguarding Policy in Northern Ireland
The use of zero hours contracts in Northern Ireland
Welsh Government consulting on next steps after ILF closure
UKHCA Impact Statement 2014-15 10
Exposing the deficit in
homecare funding
UKHCA’s report, The Homecare Deficit, published in March 2015, on the rates paid for
homecare services by councils and other commissioning authorities, revealed the extent
of the deficit in funding for homecare services for older people across the UK.
The findings of the report expose the level of risk that councils place on a system
intended to support elderly and disabled people, who rightly expect their care needs to
be properly supported.
98%
The Homecare Deficit
A report on the funding of older people’s
homecare across the United Kingdom
Version 1 | March 2015
211
Weighted average hourly price for homecare by
country and the entire UK.
England
£13.77
Wales
£14.28
Scotland
£13.68
Northern
Ireland
£11.35
United
Kingdom
£13.66
11 UKHCA Impact Statement 2014-15
Freedom of
Information
requests sent
of all
UK local gov.
bodies responded
The report generated significant levels of
media interest with both national and local
TV, radio, print and online coverage.
The report highlighted the risk that
ultimately, without addressing the issue
of underfunding, the homecare market
will become unattractive for employees
and commercially unsustainable for the
providers who deliver most of the care on
behalf of the state.
Recommendations from the report for
addressing the challenges faced by
providers and councils are on page 13.
The Homecare Deficit findings by UK
Government Regions
All prices paid for homecare services by councils and other
commissioning authorities based on a sample week in September 2014
£11+
£15+
Scotland
£13.68
London
£13.61
North
East
N Ireland
£11.35
£11.64
UKHCA minimum price
for 1 hour of homecare:
North
West
Yorkshire &
The Humber
£15.74
£16.16
From
01/04/16
£16.70
(Incorporates National
Living Wage)
£13.23
£12.17
2014/15
From
01/10/15
Greater London
East
Midlands
West
Midlands
£13.51
East of
England
£13.90
£14.06
Wales
£14.28
South
West
£15.85
South
East
£15.54
Read the full report at ukhca.co.uk/rates
UKHCA Impact Statement 2014-15 12
Homecare Deficit report recommendations
1
Officers and elected members of councils (and the boards of Northern
Ireland’s health and social care trusts) should compare the average prices
their authority pays for homecare for older people with UKHCA’s Minimum
Price for Homecare of £15.74 per hour, as described on page 10 of this report.
2
Authorities and providers should enter into transparent, open-book, costing
exercises to assess the actual costs of care in the local area, taking into
account wage expectations of the local labour market and actual business
costs.
3
Authorities must pay a rate which is at least consistent with National
Minimum Wage and the full costs of running a homecare service, including
a level of profit or surplus that enables providers to remain viable within a
diverse and sustainable local homecare market.
4
Authorities which aspire to payment of the Living Wage or London Living
Wage should factor these additional costs into the prices they pay their
providers.
5
Authorities, through their national bodies, should be willing to work with
UKHCA and our member organisations to understand the implications of
under-funded homecare services.
6
Governments of all four UK administrations should take responsibility for
holding commissioning bodies to account, by requiring statutory regulators
to undertake effective oversight of the commissioning functions of councils
and Trusts.
7
Providers are encouraged to bring this paper to the attention of their
authority (or Trust) as the starting point for an open dialogue.
8
Governments in each UK administration must ensure that purchasing
authorities have sufficient resources to pay the necessary fees to providers
so that they can meet their legal and social responsibilities.
13 UKHCA Impact Statement 2014-15
What local authorities are saying about funding
“Each local authority should work with providers to establish
between themselves the costs of care This must take into account
the local economic environment, so that the fees are consistent
with the expectations of an improving social care market.”
David Pearson, past President of ADASS, March 2015
Around 70% of all homecare is
purchased by the state
“There is still time for central government to recognise the jeopardy
so many of our citizens are being placed in by the continuing
reductions being made to local government spending. Shortchanging social care is short-sighted and short-term. It must also
be short-lived if we are going to avoid further damage to the lives
of older and vulnerable people who often will have no-one else but
social care to turn to. It is vitally important these care support and
services are protected”
Ray James, President of ADASS, June 2015
UKHCA Impact Statement 2014-15 14
UKHCA working across the devolved
administrations
Wales
The Welsh Government asked UKHCA
to play a key role in negotiations on the
future of regulation and inspection in
Wales. As part of the Assembly’s plans
to transform how the Care and Social
Services Inspectorate Wales approaches
regulation, four separate ‘Technical Groups’
were established.
1) Services, Registration and
Enforcement: looking at definitions for
services that will require registration,
desired content of provider annual reports
and requirements for information when
registering with CSSIW.
February, prior to his introduction of the
Regulation and Inspection of Social Care
(Wales) Bill to the National Assembly. As
one of the key stakeholders invited to the
meeting, we were able to share members’
concerns about the Bill and our previous
consultation response with the Minister.
The Minister in turn was able to brief us
on his objectives for the Bill, its key areas,
and the proposed timetable for legislative
scrutiny. The Minister reiterated his
ambition that a dialogue should continue
with key stakeholders throughout the Bill’s
intended passage into legislation. UKHCA
gave oral evidence to the Health and Social
Care Committee in April 2015.
To share our experience in the chosen
subjects, we sat on all four groups with
UKHCA Board Member for Wales, Wayne
Rees, UKHCA Ambassador Yvonne Apsitis,
Corporate Services Director Peter Randall
and Policy and Campaigns Director Colin
Angel attending the appropriate meetings.
Welsh Government is committed to
improving the quality of social care
commissioning in Wales and improve
constructive engagement between
commissioners and providers. The National
Provider Forum is currently chaired by
UKHCA and has been meeting regularly to
help shape its purpose and proposition for
the future. Open discussion identified a
number of key strategic areas the Forum
will seek to influence through expertise
and a collective voice. Much of the focus of
the work will be to help build a consistent
approach to commissioning across Wales,
and the Forum has close ties with the
National Commissioning Board, including
representative membership on each
side. The Forum will gather and share
information and best practice, influence
and advise Welsh Government policy, share
provider concerns with commissioners
whilst seeking a co-operative way forward
and aim to raise the profile of the sector.
UKHCA Ambassador Yvonne Apsitis and
Corporate Services Director Peter Randall
met with the Minister for Health and
Social Services Mark Drakeford AM in
UKHCA can now be seen supporting a
number of SCIPs events, exhibiting as
appropriate and engaging in a number of
speaking opportunities.
2) Quality Standards: service specific
standards for both local authority and
independent services.
3) Sector Stability: the criteria that
would work best to decide which providers
should be subject to due diligence by
CSSIW.
4) Workforce: the requirements for
registration and fitness to practice and
whether there are new members of the
workforce that should be subject to
regulation.
15 UKHCA Impact Statement 2014-15
Scotland
The election to the UKHCA Board
of Val Robson in October 2014
was a significant step forward
for UKHCA’s representation in
Scotland following a 12 month
period during which we were
without a Board member for
Scotland.
UKHCA staff and Val are now
working to prioritise areas on
which we will be representing
members during 2015/16.
We continued to support members
in Scotland through our workshop
programme and were represented
at the Scottish Care conference in
Glasgow.
Northern Ireland
We had a well-attended open forum for
members in Northern Ireland in October
2014. The Commissioner for Older People
in Northern Ireland (COPNI) and speakers
from RQIA and NISCC were well received
by delegates.
In March 2015, UKHCA’s ‘Homecare Deficit’
report identified Northern Ireland as the
region of the UK with the lowest rate
paid (by commissioners) for an hour of
homecare at £11.35.
We have used these findings to challenge
the Health and Social Care Trusts in
Northern Ireland on their commissioning
practices and as a platform for seeking a
meeting with politicians to discuss what
urgent action can be taken to improve
these rates, which are placing the viability
of the sector in Northern Ireland at risk.
Claire Keatinge, Commissioner for Older People for
Northern Ireland, speaking at the UKHCA Northern
Ireland Forum 2014
We continue to work closely with
the Independent Health and Care
Providers (IHCP) and met with Unison
representatives alongside IHCP to discuss
the issue of trade union recognition
amongst care providers.
UKHCA Impact Statement 2014-15 16
Supporting
members
Resources
UKHCA members have access to a wide
range of free resources on homecare specific
topics, offering expert advice and guidance.
New and updated resources for 2014-15
included:
• Guide to TUPE
• Employment status of careworkers
• Top tips on fee negotiations and
challenges
• Revised Specimen terms and conditions
for:
○○ Supply of care services
○○ Careworker recruitment services
• UKHCA’s National Minimum Wage toolkit
was also updated in line with developing
experience of Her Majesty Revenue
and Custom’s interpretation of the
regulations.
• The UKHCA Homecare Workers’ Handbook
continued to enjoy strong demand and
approval from members and has now sold
over 20,000 copies since launch in June
2013.
98%
of members
regard UKHCA
member advice
and guidance
publications as an
important member
benefit
Over
10,000
additional careworkers
benefitted from access
to the UKHCA Homecare
Workers’ Handbook
during 2014-15
• During 2014-15 we worked with
Westminster Homecare to deliver the first
joint branded versions of the handbook
specifically for their care teams.
• We have also entered into our first licence
agreement for use of the handbook
content by a third party.
Over
89%
of members use
UKHCA’s Homecarer
magazine
17 UKHCA Impact Statement 2014-15
Workshops
UKHCA’s workshop programme supports members on key issues facing homecare
services to help them improve their business’ performance.
During 2014-15 we ran the following workshops:
• Being a homecare employer: risks and
remedies
• CQC - Proving Compliance
• Delivering the Care Certificate for
homecare providers
• End of Life Train the Trainer
We ran
30 (h15%)
workshops
in 11 locations
Belfast
Birmingham
Bristol
Cardiff
Edinburgh
Exeter
Hackbridge
Leeds
London
Manchester
Southampton
•
•
•
•
Medication Train the Trainer
Preparing for CQC Inspections
Registered Managers
Tendering for Homecare Services
610 delegates
(h37%)
attended our
workshops
200+ members
attended our
Care Certificate
workshops
“I found the CQC – Proving Compliance
workshop extremely useful and
informative. I would recommend it to
all homecare agencies. It helped us
tremendously to prepare for our CQC
inspection”
Nicola Otake, Commercial Manager, Hartwig Care
UKHCA Impact Statement 2014-15 18
Supporting
members
Conferences and fora
In addition to the numerous workshops we ran during 2014-15 we also put on some
larger scale events and meetings, which included:
•
•
•
•
UKHCA England Conference
UKHCA Northern Ireland Forum
Live-in Care Special Interest Group
Constructive Solutions Forum
Over 93%
of exhibitor feedback forms said
the UKHCA England Conference
met their objectives for the day
Over 200
people
attended the UKHCA England
Conference 2014
19 UKHCA Impact Statement 2014-15
“Excellent event - my
first time at a UKHCA
conference. Great value
for money.”
UKHCA England Conference 2014
attendee
50 people
attended the UKHCA Northern
Ireland Forum 2014
Great News from the Care Front - the untold story
OM
FR NT
S
O
W
y
NE RE FR
T
tor
EA CA
S
R
d
E
l
G TH
nto
eU
Th
“I do look forward to
my carer arriving as I
am pretty isolated most
of the time and as well
as getting on with the
tasks it is a real treat to
have enjoyable chats
with the friendly carer.
I feel less worried about
the future knowing that
Care Concern will be
able to help me.”
Person using the
services of UKHCA
member, Chiswick
Every day, thanks to the homecare services UKHCA
members provide, hundreds of thousands of people
are able to enjoy living independently and well in
their own homes and communities.
Great News from the Care Front is an initiative to
promote the benefits that homecare can bring to
people’s lives by sharing testimonials from service
users, their friends and family.
“I would like to say
a big thank you to
everyone involved
for the care that was
always given to Dad
during the visits to him.
I appreciate knowing
that Dad was always
well looked after and
cared for and I know
that he did as well.
I hope that all staff
who knew him will
remember a cheerful
and happy man who
liked to have a laugh
and joke.”
Relative of person using
the services of UKHCA
member, Castletown
“We would like to
thank you and your
team for the way you
have looked after our
mother over all these
years. For her to live
independently in her
own house up to the
age of ninety four is no
mean feat.
This would not have
been possible without
the dedication,
compassion and
competence of your
carers.”
Relatives of person
using the services
of UKHCA member,
Cheltenham
UKHCA Impact Statement 2014-15 20
Membership
growth
UKHCA membership continues to increase
and stood at 2,201 at the end of March
2015.
310
UKHCA members come from the full
spectrum of organisations supporting
people in their own homes – not-for-profit
and commercial organisations; single
independent branches to large national
providers and franchise networks.
2201
2169
2107
2048
1932
As a member-led organisation, the breadth
and depth of our membership, aligned
to our position as the only professional
representative association specifically
focused on supporting organisations
providing care to people in their own
homes, means that UKHCA really are the
“voice of the sector”. A role that we feel
honoured and privileged to undertake on
behalf of our members and the sector.
new members
in 2014-15
2011 2012 2013 2014 2015
“If you are operating
in this sector then
UKHCA membership is
virtually a must have.”
UKHCA Member response to 2015
UKHCA Membership Benefits survey
21 UKHCA Impact Statement 2014-15
Band 3
36%
Band 1
50%
2
d
n
Ba 5%
1
Band 1 (1-3 branches)
Band 2 (4-20 branches)
Band 3 (21+ branches)
Listening to
our members
Member benefits
survey
We undertook a second
comprehensive survey
of UKHCA members in
February to March 2015
to help us understand our
member priorities in order
that we can serve them
most effectively.
Representation
Homecarer
Most important
UKHCA membership
benefit
Most used UKHCA
membership benefit
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UKHCA membership
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Raising awareness of
member benefits
The survey results indicated
that some members were
unaware of all their UKHCA
membership benefits. We
have since undertaken a
new advertising campaign
to raise awareness.
We represent
homecare providers
across the UK...
Free resources
available exclusively
to UKHCA members
UKHCA represents our homecare
providing members’ interests
to Government, regulators, the
public, stakeholders and in the
Media.
As a UKHCA member you can access
homecare specific, expert advice and
guidance from our free online resources.
5’ 5”
r
Reminde
5’ 0”
This representation is essential
to our members; as in a survey
we ran in March, 99% said it was
the most important benefit they
received as part of their UKHCA
membership.
load
r to down
Remembe
e UKHCA
latest fre
:
m
fro
cs
do
guidance
4’ 5”
www.ukhc
3’ 5”
“UKHCA have the voice of most
homecare companies and workers and
the ear of the Government when it
comes to representing our needs”
UKHCA member, Stockport
“We use this regularly - it’s very
cost and time effective.”
UKHCA member, London
For more information on membership benefits or how UKHCA represents its
members, please call 020 8661 8188 (select option 2) or email
membership@ukhca.co.uk
NEW Guide to TUPE
NEW Employment status of
careworkers
NEW Top tips on fee negotiations
and challenges
NEW Revised Specimen Terms and
Conditions for:
– Supply of Care Services
– Careworker Recruitment Services
To download these, or any of
our wide range of advice and
guidance resources, please visit:
“I think the Disclosure Service
are doing an excellent job and
they are very efficient.”
www.ukhca.co.uk/resources
UKHCA member, Minster on Sea
For more information on the benefits of UKHCA membership please call
020 8661 8188 (select option 2) or email membership@ukhca.co.uk
UKHCA membership benefits
UKHCA membership benefits
3 Stay informed of relevant news
3 Promote your organisation
3 Reclaim training costs
3 Attend dedicated homecare events
ources
a.co.uk/res
4’ 0”
“UKHCA are the only organisation that
is fighting our corner”
UKHCA Member, Rochester
We have recently added the following
new guides and documents:
3 Support and guidance
3 Highlight your
3 Discounted DBS checks
commitment to quality
3 Cost-effective sector-specific 3 Save on essential products
publications and resources
and services
3 Stay informed with relevant news
3 Promote your organisation
3 Reclaim training costs
3 Attend dedicated homecare events
3 Support and guidance
3 Highlight your
3 Reduced disclosure rates
commitment to quality
3 Cost-effective sector-specific 3 Save on essential products
publications and resources
and services
UKHCA Impact Statement 2014-15 22
A sustainable association Treasurer’s statement
“Any report for this period must include
reference to the wider economic
environment and measures of austerity.
From the Association’s perspective, this
threw doubt on our projections of increased
membership - both from a reduction in
potential recruitment and higher levels
of membership attrition, due to reduced
purchasing power and/or higher levels of
consolidation or business failure. In the
event neither of these factors has operated
to reduce our membership.”
Trevor Brocklebank, Treasurer
Given a concerted effort by our
membership development team, we have
in fact increased membership and renewal
rates. Whilst the impact of providers’
fiscal measures was felt in relation to the
purchase of resource packs, sales of the
handbook exceeded budget expectations
and training workshops reached maximum
capacity.
UKHCA has achieved its major goal
of financial stability this year, adding
substantially to our reserves. Our
Disclosure Service goes from strength to
strength with rapidly increasing volumes
of disclosures to process and the ever
increasing use of the online system.
Promoting sustainability from our Strategy
requires the Association to retain a
key objective of a stable and efficient
Association through financial strength and
an effective resource allocation. This links
with improving the resilience of critical
infrastructures and essential and improved
services.
23 UKHCA Impact Statement 2014-15
To ensure that resources are allocated
to task in an appropriate way and to
safeguard financial resilience, systems
have been enhanced and advanced to
limit, contain and deal with the emergence
of imbalances before they constitute a
threat to the economic process.
Financial stability clearly remains a priority
for 2015/2016. We are ensuring that cost
containment continues and we diversify
our income streams without losing
the focus of our strategy and business
priorities.
Extracts from the annual accounts for
UKHCA can be found at pages 29-33 of
this Impact Statement. The Board agreed
to present the annual accounts as in
previous years, recognising revenue at the
time of receipt, rather than employing the
alternative method of revenue recognition.
The Board felt this presented the best
reflection of the Association’s current
financial position.
Sources of Income 2014-15
1%
12%
1%
Resources
and events
Commission
Advertising
14%
Disclosure
service
72%
Membership
UKHCA Impact Statement 2014-15 24
UKHCA Board Members and
Honorary Officers during 2014-15
The role of UKHCA’s board is to set the strategy for the association and to monitor
progress against the strategy on behalf of all members.
As a member-led association, 12 of the 14 positions on the UKHCA board are held by
representatives from member organisations. Elected on a three-year cycle details of the
UKHCA board members during 2014-15 can be found below.
Band 1 (1-3 branches) board members
Chairman
Honorary Secretary
Mike Padgham,
The Wilf Ward
Family Trust
Lynda Gardner,
Oxford Aunts Care
Richard Smith,
Way Ahead
Community Services
Claude Suppiah,
ANA Nursing
25 UKHCA Impact Statement 2014-15
Dominique Kent,
The Good Care Group
Peter King,
Kemble Care
Band 2 (4-20 branches) board members
Band 3 (21+ branches) board members
Vice Chair &
Chair of Audit and
Remuneration
Committees
Treasurer
Raina Summerson,
Agincare UK
Stephen Allen,
Prime Care
Community Services
Trevor Brocklebank,
Home Instead
Senior Care
Max Wurr,
City and County
Healthcare Group
Board members representing UK devolved administrations
Northern Ireland
Scotland
Wales
Lesley Megarity,
Optimum Care
Valerie Robson,
Border Caring
Services
Wayne Rees,
Nightingales
Domiciliary Care
UKHCA Impact Statement 2014-15 26
UKHCA Board Members and
Honorary Officers during 2014-15
Staff representatives on the UKHCA Board
Chief Executive,
UKHCA
Corporate Services
Director, UKHCA
Bridget Warr
Peter Randall
UKHCA Honorary Officers
President
Ambassador (Wales)
Ambassador (Scotland)
Lucianne Sawyer CBE
Yvonne Apsitis
Noni Cobban
27 UKHCA Impact Statement 2014-15
Extracts from the audited accounts
The following pages contain the statutory extracts
from the audited accounts of United Kingdom Homecare
Association Ltd for the year ended 31st March 2015.
UKHCA Impact Statement 2014-15 28
UNITED KINGDOM HOMECARE ASSOCIATION LIMITED
COMPANY LIMITED BY GUARANTEE
DIRECTORS' REPORT
YEAR ENDED 31st MARCH 2015
The directors present their report and the financial statements of the company for the year ended
31st March 2015.
PRINCIPAL ACTIVITIES
The principal activity of the company during the year continues to be that of a non-profit making association
for the benefit of its members in domiciliary care and the promotion of the highest standards in home care.
UKHCA has achieved its major goal of financial stability this year, adding substantially to our reserves. Our
Disclosure Service goes from strength to strength with rapidly increasing volumes of disclosures to process and
the ever increasing use of the on-line system
Given a concerted effort by our membership development team we have increased membership, despite the
mitigated risk of a drop in membership from a reduction in potential recruitment, higher levels of membership
attrition to reduced purchasing power and higher levels of consolidation or business failure.
We are ensuring that cost containment continues and we diversify our income streams without losing the focus
of our strategy and business priorities.
With this in mind the directors have considered the position regarding the company's ability to continue as a
going concern. The Association had at the balance sheet date cash in hand and at the bank of £449,274 and
reserves of £191,526. As a result the directors have adopted the going concern basis of accounting and do not
consider there are any material uncertainties in this respect.
DIRECTORS
The directors who served the company during the year were as follows:
S B Allen
T J Brocklebank
L M M Gardner
D Kent
P G King
L C Megarity
M A Padgham
P J Randall
W Rees
R Smith
R M Summerson
G B Warr
M Wurr
C Suppiah
V Robson
(Appointed 22nd October 2014)
(Appointed 22nd October 2014)
DIRECTORS' RESPONSIBILITIES
The directors are responsible for preparing the Directors' Report and the financial statements in accordance
with applicable law and regulations.
Company law requires the directors to prepare financial statements for each financial year. Under that law the
directors have elected to prepare the financial statements in accordance with United Kingdom Generally
Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law
the directors must not approve the financial statements unless they are satisfied that they give a true and fair
view of the state of affairs of the company and of the surplus or deficit of the company for that year.
In preparing these financial statements, the directors are required to:
-2-
29 UKHCA Impact Statement 2014-15
UNITED KINGDOM HOMECARE ASSOCIATION LIMITED
COMPANY LIMITED BY GUARANTEE
DIRECTORS' REPORT (continued)
YEAR ENDED 31st MARCH 2015

select suitable accounting policies and then apply them consistently;

make judgements and accounting estimates that are reasonable and prudent;

prepare the financial statements on the going concern basis unless it is inappropriate to presume that the
company will continue in business.
The directors are responsible for keeping adequate accounting records that are sufficient to show and explain
the company's transactions and disclose with reasonable accuracy at any time the financial position of the
company and enable them to ensure that the financial statements comply with the Companies Act 2006. They
are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the
prevention and detection of fraud and other irregularities.
AUDITOR
taylorcocks were appointed as auditors on 2nd December 2014 under section 487(2) of the Companies Act
2006.
Each of the persons who is a director at the date of approval of this report confirm that:

so far as each director is aware, there is no relevant audit information of which the company's auditor is
unaware; and

each director has taken all steps that they ought to have taken as a director to make themself aware of
any relevant audit information and to establish that the company's auditor is aware of that information.
SMALL COMPANY PROVISIONS
This report has been prepared in accordance with the provisions applicable to companies entitled to the small
companies exemption.
Registered office:
Sutton Business Centre
Restmor Way
Wallington
Surrey
SM6 7AH
Signed on behalf of the directors
T. J. Brocklebank
Director
Approved by the directors on ........................
-3-
UKHCA Impact Statement 2014-15 30
UNITED KINGDOM HOMECARE ASSOCIATION LIMITED
COMPANY LIMITED BY GUARANTEE
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF UNITED KINGDOM HOMECARE ASSOCIATION
LIMITED
YEAR ENDED 31st MARCH 2015
We have audited the financial statements of United Kingdom Homecare Association Limited for the year ended
31st March 2015 which comprise the Income and Expenditure Account, Balance Sheet and the related notes.
The financial reporting framework that has been applied in their preparation is applicable law and the Financial
Reporting Standard for Smaller Entities (effective April 2008) (United Kingdom Generally Accepted Accounting
Practice applicable to Smaller Entities).
This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the
Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members
those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest
extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the
company's members as a body, for our audit work, for this report, or for the opinions we have formed.
RESPECTIVE RESPONSIBILITIES OF DIRECTORS AND AUDITOR
As explained more fully in the Directors' Responsibilities Statement set out on pages 2 to 3, the directors are
responsible for the preparation of the financial statements and for being satisfied that they give a true and fair
view. Our responsibility is to audit and express an opinion on the financial statements in accordance with
applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply
with the Auditing Practices Board's Ethical Standards for Auditors.
SCOPE OF THE AUDIT OF THE FINANCIAL STATEMENTS
An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient
to give reasonable assurance that the financial statements are free from material misstatement, whether
caused by fraud or error. This includes an assessment of: whether the accounting policies are appropriate to
the company's circumstances and have been consistently applied and adequately disclosed; the
reasonableness of significant accounting estimates made by the directors; and the overall presentation of the
financial statements. In addition, we read all the financial and non-financial information in the annual report to
identify material inconsistencies with the audited financial statements and to identify any information that is
apparently materially incorrect based on, or materially inconsistent with, the knowledge acquired by us in the
course of performing the audit. If we become aware of any apparent material misstatements or inconsistencies
we consider the implications for our report.
BASIS FOR QUALIFIED OPINION ON FINANCIAL STATEMENTS
The company recognises membership income on a receipts basis as such that this is not matched with the
future benefits receivable by the members. The membership and renewal subscriptions are non-returnable
and are recognised in the period it is received.
In our opinion the membership income received should be deferred and recognised in the period which the
members get the benefits of the membership and therefore we do not agree with the company’s revenue
recognition policy. Accordingly the 2014 income has been overstated by £15,593 and the deferred income
has been understated by £411,486. In the current year the income has been overstated by £10,755 and the
deferred income has been understated by £422,241.
Had the Board adopted a policy of recognising income to the period to which it relates to then the net liabilities
of the company would be £237,715.
QUALIFIED OPINION ON FINANCIAL STATEMENTS
In our opinion, except for the effects of the matter described in the Basis for Qualified Opinion paragraph, the
financial statements:
-4-
31 UKHCA Impact Statement 2014-15
UNITED KINGDOM HOMECARE ASSOCIATION LIMITED
COMPANY LIMITED BY GUARANTEE
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF UNITED KINGDOM HOMECARE ASSOCIATION
LIMITED (continued)
YEAR ENDED 31st MARCH 2015

give a true and fair view of the state of the company's affairs as at 31st March 2015 and of its profit for
the year then ended;

have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice
applicable to Smaller Entities; and

have been prepared in accordance with the requirements of the Companies Act 2006.
OPINION ON OTHER MATTER PRESCRIBED BY THE COMPANIES ACT 2006
In our opinion the information given in the Directors' Report for the financial year for which the financial
statements are prepared is consistent with the financial statements.
MATTERS ON WHICH WE ARE REQUIRED TO REPORT BY EXCEPTION
We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to
report to you if, in our opinion:

adequate accounting records have not been kept, or returns adequate for our audit have not been
received from branches not visited by us; or

the financial statements are not in agreement with the accounting records and returns; or

certain disclosures of directors' remuneration specified by law are not made; or

we have not received all the information and explanations we require for our audit; or

the directors were not entitled to prepare the financial statements in accordance with the small
companies regime and take advantage of the small companies' exemption in preparing the directors'
report.
JAMES BLAKE ACA (Senior Statutory Auditor)
For and on behalf of
Statutory Auditor
Office: Portsmouth
Date: ........................
-5-
UKHCA Impact Statement 2014-15 32
UNITED KINGDOM HOMECARE ASSOCIATION LIMITED
COMPANY LIMITED BY GUARANTEE
INCOME AND EXPENDITURE ACCOUNT
YEAR ENDED 31st MARCH 2015
TURNOVER
2015
£
1,971,778
2014
£
1,922,415
Cost of sales
(1,106,437)
(1,081,299)
865,341
841,116
Note
------------------------------------------
GROSS SURPLUS
Administrative expenses
Other operating income
OPERATING SURPLUS
2
(1,143,608)
340,355
(1,145,904)
370,713
62,088
65,925
------------------------------------------
359
Interest receivable
----------------------------
SURPLUS ON ORDINARY ACTIVITIES BEFORE TAXATION
4
Tax on surplus on ordinary activities
------------------------------------------
476
----------------------------
62,447
66,401
9,170
7,882
----------------------------
SURPLUS FOR THE FINANCIAL YEAR
------------------------------------------
53,277
============================
----------------------------
58,519
============================
UNITED KINGDOM HOMECARE ASSOCIATION LIMITED
COMPANY LIMITED BY GUARANTEE
BALANCE SHEET
31st MARCH 2015
Note
FIXED ASSETS
Tangible assets
£
2015
6
CURRENT ASSETS
Stocks
Debtors
Cash at bank and in hand
7
£
2014
£
38,746
28,565
----------------------------
3,600
42,421
449,274
3,040
51,605
330,116
495,295
342,515
384,761
275,077
--------------------------------
CREDITORS: Amounts falling due within one year
8
NET CURRENT ASSETS
--------------------------------
--------------------------------
RESERVES
Income and expenditure account
11
12
MEMBERS' FUNDS
--------------------------------
152,780
109,684
191,526
138,249
191,526
138,249
191,526
138,249
--------------------------------
TOTAL ASSETS LESS CURRENT LIABILITIES
----------------------------
================================
--------------------------------
================================
--------------------------------
================================
--------------------------------
================================
These accounts have been prepared in accordance with the provisions applicable to companies subject to the
small companies regime and with the Financial Reporting Standard for Smaller Entities (effective April 2008).
These accounts were approved by the directors and authorised for issue on ........................, and are signed on
their behalf by:
The notes on pages 8 to 13 form part of these financial statements.
.......................…
T J BROCKLEBANK
Company Registration Number: 03083104
33 UKHCA Impact Statement 2014-15
-6-
As one of the benefits of UKHCA membership,
all full members are promoted and listed on the
UKHCA website.
To find UKHCA members in your area please visit:
www.ukhca.co.uk/findcare
UKHCA Impact Statement 2014-15 34
If you have particular needs which make it difficult
to read this document, please contact us on
020 8661 8188 or accessibility@ukhca.co.uk and
we will try to find the most suitable format for you.
For more information: www.ukhca.co.uk
United Kingdom Homecare Association Ltd.
Sutton Business Centre
Restmor Way
Wallington
SM6 7AH
Telephone: 020 8661 8188
Email: enquiries@ukhca.co.uk
Registered in England, number: 3083104