CHABOT COLLEGE LIBRARY PROGRAM REVIEW SPRING 2010 1 TABLE OF CONTENTS Page Number MISSION STATEMENT……………………………………………………………………………………………….. 4 VISION STATEMENT…………………………………………………………………………………………………… 4 CORE VALUES……………………………………………………………………………………………………………. 4 I. Program Description……………………………………………………………………………………… 5 II. Program Student Learning Outcomes……………………………………………………………. 5-6 III. Program Reference Area Outcomes………………………………………………………………. 6 IV. Program Service Area Outcomes…………………………………………………………………… 7-9 V. Review of Information Literacy Instruction……………………………………………………. 9-11 VI. Review of Library Collections and Services…………………………………………………….. 11-13 VII. Review of Public Services and Reference……………………………………………………….. 13-14 VIII. Review of Library Outreach……………………………………………………………………………. 15 2 IX. Review of Library Space and Facilities…………………………………………………………….. 16-17 X. Review of Library Technology…………………………………………………………………………. 17-23 XI. Review of Library Staffing……………………………………………………………………………….. 23 XII. Review of Library Budget……………………………………………………………………………….. 23-24 XIII. Program Recommendations……………………………………………………………………………….. 25-26 APPENDICES APPENDIX A: Unit Plan…………………………………………………………………………………………………….. 29-33 APPENDIX B: Comparison with Other Community Colleges ……………………………………………… 34-39 APPENDIX C: Collection Development Policy………………………………………………………………………… 40-43 APPENDIX D: Collection Analysis…………………………………………………………………………………… 44-52 3 CHABOT COLLEGE LIBRARY PROGRAM REVIEW SPRING 2010 Program Review Principles: The purpose of this Program Review is four-fold: 1) to analyze current library resources and services, 2) use this evaluation to make short-term recommendations as well as inform future strategic planning that responds to the changing information needs of the college community, 3) to provide a foundation upon which to develop and implement an outcomes assessment plan linked to the evaluation of students needs, 4) fulfill the needs of the ACCJC Accreditation Standards. ACCJC: Library and Learning Support Services Standard IIC: Library and other learning support services for students are sufficient to support the institution’s instructional programs and intellectual, aesthetic, and cultural activities in whatever format and wherever they are offered. Such services include library services and collections, tutoring, learning centers, computer laboratories, and learning technology development and training. The institution provides access and training to students so that library and other learning support services may be used effectively and efficiently. The institution systematically assesses these services using student learning outcomes, faculty input, and other appropriate measures in order to improve the effectiveness of the services. ACCJC Standard IIC.2: The institution evaluates library and other learning support services to assure their adequacy in meeting identified student needs. Evaluation of these services provides evidence that they contribute to the achievement of student learning outcomes. The institution uses the results of these evaluations as the basis for improvement.] Library Governing Policies and Mission Statement: CLPCCD Board Policy 6110 (concerning Libraries and Learning Resource Programs): Purpose: Learning resources programs are provided at each college for the purpose of providing professionally chosen materials which meet the needs of the educational programs; providing access to information in print, non-print, electronic and other formats; and teaching information literacy and critical thinking skills. 4 Library MISSION STATEMENT: The Chabot College Library is committed to teaching and promoting the use of information resources to support students’ information literacy and critical thinking. In support of this mission, the Chabot College Library provides all users with a safe and welcoming environment conducive to learning, collaborating, and encouraging lifelong learning. Library VISION STATEMENT: As a focal point of the College, the Library identifies and meets the needs of students, faculty and staff. In support of the College Mission, the Library continues to acquire and maintain a diverse collection of information resources and services. Library CORE VALUES: We believe: • • • • • in facilitating access to information by providing multiple access points that support diverse student needs in teaching students, faculty, classified professionals, and administrators how to find, evaluate, and ethically use information in their respective academic, professional and personal lives in operating at a high level of professionalism and service in creating a safe and welcoming environment where all students want to come in fostering lifetime relationships with libraries Program Description: ACCJC Standard IIC.1. The institution supports the quality of its instructional programs by providing library and other learning support services that are sufficient in quantity, currency, depth, and variety to facilitate educational offerings, regardless of location or means of delivery. General Library Description: Considered a focal program of the College, the Library provides access to a wide range of information resources and services that support student learning. To assess this primary objective, the institution calls for a systematic review of the various components of the program as well as the factors that contribute to its continuous improvement. The Library's components/services includes Circulation; Checkout; Reserves; Book, Periodical and AudioVisual storage, Audio-Visual checkout and viewing; Reference services; Bibliographic Instruction; Open 5 Computer Lab plus wireless access and printing, Display spaces for college groups, College Archives; and conference/committee rooms; study spaces for individuals and groups. Description of staff and roles: ACCJC Standard 2C.1c: The institution provides students and personnel responsible for student learning programs and services adequate access to the library and other learning support services, regardless of their location or means of delivery. The library staff supports the college in various ways, but most importantly through our ability to assist our students with research across the curriculum. Reference, Circulation and Audiovisual areas are the three public areas providing service to our students and faculty. Our services include the following: Reference Provided in person Provided through email Provided through chat reference Library orientations Library Skills class Periodical Databases Periodicals (hard copy) Group Research Center Circulation/AV Circulating books Reference books Reserves books College Related Study Rooms (3) Computer Lab (>60) Wireless network Interlibrary loans Audiovisual materials Viewing/Listening Center Copy machines (5) Staff: Classified Professional staff roles: (4.75 FTE and 6 individuals) provide services both directly to students (Circulation and Checkout of materials (Books, Periodicals and Audiovisuals), Shelving and Reserves), and Computer lab support, as well as "backroom functions" that includes ordering new materials, cataloging of purchased and donated materials, inventorying of the collection, vendor relations, and budget processing using the District's Banner software. Library Classified Ranges: Learning Resources Assistant III: Range 26 Library Tech 1: Range 31 Library Tech 2: Range 34 Library Tech 3: Range 37 Library Services Specialist: Range 45 The Circulation Desk is staffed by two library technicians or one technician and one Student assistant each hour. One person works at the circulation desk while the other person does shelving duties. The preference is to have two people at the circulation desk each hour to help with our busiest times. 6 The Circulation Desk is the service desk that checks out all the library print holdings. It is also the home location for our print Reserves, greater than 700 in number, which include many textbooks and/or library-owned novels currently being used in classes. We rely on instructors to provide us with the desk copy of their textbooks to provide this service to their students. Many of our students are financially disadvantaged and this is their sole access to their textbooks and classroom materials. The Circulation desk maintains a cash box for making change and collecting fines for overdue items. Staff: Faculty Roles: (5.25 FTE and 7 individuals) provide professional leadership (inside the library, within the college and to the profession statewide), bibliographic instruction (reference, orientations for class sections by instructor requests and course offerings (Library Skills II)), collection development, outreach to the campus community, Technical Services (cataloging, OPAC, OCLC), and liaison duties to the instructional and counseling divisions. The Faculty librarians support library functions by being the library representative to the College Curriculum Committee (includes library signoff duties), and as the library Faculty senator. It is the policy of the library to have librarians and classified staff serve on other committees where possible such as Budget and Facilities as well as on ad-hoc committees (Hiring. Remodeling, etc.) The library provides reference and information services. The Reference Desk is staffed by one librarian each hour the library is opened. Reference staff assistance is available by both telephone and email. Additionally, reference chat was implemented during Fall 2009 which has currently proven to be most successful. [Should we include chat reference stats here?] Every email chat is completed upon arrival. All other in-person transactions are completed in a timely manner. However, on certain occasions a second librarian or technician is needed as backup to allow for comprehensive, in depth help for our students. Evaluation: The library staffing has significantly changed over the past few years. Almost the entire staff (library faculty and classified) has changed over in the past 10 years due to retirements and resignations. This has given the library the opportunity to reconfigure and eliminate positions. The library has done extensive evaluation of the various jobs within each classification as well as participated in a complete re-write of the library technician job description that was approved by the Board. All positions were evaluated and many responsibilities reallocated and desks/ workspaces moved. The classified staff lost 1.5FTE (AV and computer support /instructional assistant) while the student assistant staffing has been reduced by 50%. The AV Tech II position was cut to 50% while the job duties increased to include the library computer lab. The Instructional Assistant position that previously oversaw the library computer lab of 120 computers what moved elsewhere on campus when the library was decreased to 58 computers. Library faculty levels have remained mostly constant during the past 10 years. As new faculty have been hired, the library has changed its librarian responsibilities to focus more on outreach, instruction and web based responsibilities. The new list of titles, clearly show the new emphasis: 7 Information Literacy & Technology Librarian (2000) Old Title: Reference Librarian Information Literacy & Outreach Librarian (2005) Old Title: Reference Librarian Outreach and Instruction Librarian (2009) Old Title: Public Services Librarian Systems Librarian (1989) Library Coordinator (1998) and Collection Developer (1988) Currently, the library is managed by the Dean of Language Arts with the advice and assistance of a faculty library coordinator. A reorganization proposal to combine the Learning Connection and the library departments and to create a new dean position to manage both units with perhaps other units, has been created. No decisions have been made to fund or leave the current structure in place has been announced. Future Planning Goals: Future staffing levels and goals have not been developed and formally adopted. However, continuing areas of concern include need to reduce costs and to provide more online services. Service hours: (Hours and other access to the library and its collections): ACCJC Standard 2C.1c The institution provides students and personnel responsible for student learning programs and services adequate access to the library and other learning support services, regardless of their location or means of delivery. Description: On Campus Access: The Library, which includes the three computer labs (Student, Staff, and the instructional lab in room 119) and the audiovisual center, is open from 8:00 AM to 8:30 PM Monday through Thursday and 8:00 AM to 3:00 PM on Friday. All areas of the Library, Checkout/Reserve, Reference, Audiovisual, and the student computer lab are appropriately staffed when the Library is open. Off Campus Access: The Library has a web presence at (www.chabotcollege.edu/Library/). The site has links to the Library’s services, and students can link to online periodical databases. Library databases are accessed remotely through the District’s proxy server, with EZProxy, an application proxy server program where students can log on without having to first contact the Library or instructor for usernames and passwords. In addition to the 20 databases available through EZProxy, the Library web site provides around a thousand links to pages outside the Library’s domain. Instructional Programs for Access: The Library provides a webchat reference service and a blog that contains current Library news for students, staff, and faculty at (http://chabotlibrary.blogspot.com). Currently, the library has ten interactive tutorials with the Captivate 4 software and a revised the Searchpath tutorial. 8 The Library has no physical presence at the San Leandro Site or the planned Union City Transit site. All services to students at the sites will be through the web resources. For faculty, the Library provides an online library instruction request form. This form is maintained by the college webmaster using a hosted web service. EVALUATION: On Campus Access: The Library has decreased its hours from 62 hours a week in 2002 to 56 in Spring. The library’s Saturday hours were eliminated in 2002 due to budgetary constraints. The Library hours were compared with those of nineteen other Bay Area community colleges in October 2008, and Chabot placed 10th. Seven colleges had no weekend hours. Data from the 2007 student survey indicates 61% of students felt that the library open hours were adequate. Off Campus Access: Between April 2007 and October 2008, the Library web site was accessed over 730,000 times. During peak periods, it is accessed over 10,000 times in one week, and after the Library Home page, the second most often accessed page is the Library’s Works Cited Handout page, which shows how to cite sources according to MLA. Since its debut in June 2007 until October 2008, the custom search engine had over 4,500 searches. Chat Reference Questions have averaged________________ Instructional Programs for Access: Since 2000, the Library has had a goal to not only make the web site be more user friendly, but also be more instructional in nature. Early attempts included static websites on how to use databases, develop a research question, and appropriate steps to research. In 2007, the Information Literacy and Technology librarian received a Basic Skills grant to adapt a free open source license of Western Michigan Univrersity’s tutorial, Searchpath. The librarian adapted, added, created new lessons, screen captures, and incorporated new interactive tutorials with the Captivate 3 software. In so doing, he created a virtual online tutorial in six modules that online instructors could provide for their students. In 2009, the same librarian took a sabbatical to learn and create ten interactive tutorials with the Captivate 4 software and he also revised the Searchpath tutorial. The Library now has a much stronger presence of instructional materials where students can learn how to use EBSCOhost, develop a search strategy, search the library catalog and evaluate web sites through a more active learning model. The new Captivate tutorials ask students to participate by clicking on appropriate buttons, filling out search forms, and seeing the simulation of particular database functions so they can become better researchers. There is a plan to measure the activity of the tutorials. Searchpath’s individual pages cannot be tracked by Stat Counter or Google Analytics due to a conflict with the CGI/Java script in its quizzes. Instead, with a new index page to tutorials, there is hope to measure with Google Analytics the link activity from that page to the Searchpath page and to the new tutorials as well. The Library has had a blog since May, 2007. Librarians produce an average of three blog entries a month, announcing events, services, database trials, and other related announcements. From July, 2008 to June, 2009 the Library blog had 2,694 page loads, 1,743 unique visits, 1,528 first time visits, and 215 return visitors 9 Since 2007, the Library has used the Google custom search engine to be an effective search tool to public world wide web sites librarians have selected throughout the years. The information and literacy technology librarian has so far found 169 web sites that contain tens of thousands of pages that can be found with the Google search engine). So far, There has been a total number of 8,278 queries (from May 2007 to February 2010). The Library will be integrating the use of Twitter updates on the new website. Upcoming events, newly published web pages, new acquisitions, and other important and timely information will be embedded in a Twitter feed widget on the Library Homepage. In Fall 2009, the library acquired a subscription to SpringShare's LibGuides, an easy to edit site development web based application. This application allows for fast, flexible, and highly costumizable site development. Because of its ease of use, the library now has over 30 subject and course specific web based research guides that gives students important information about access to library and web content, evaluation of research materials, and other information that greatly enhances library web resources and librarian led instruction sessions. In Fall of 2009, the library launched chat and text reference through the combination of services provided by LibraryH3lp.com and Google Voice. As of February 16, 2010, there have been a total of 227 chat reference transactions in addition to six text message transactions. This year we plan to launch an ambitious marketing campaign to increase usage of these virtual services. Our hope is that this service would allow students in online or hybrid courses better distance services. Since our periodical collection is now shifted heavily to the electronic format, students are frequently accessing materials from offcampus. For these students, online reference services are of import in order to provide assistance at the point of need. Chabot Library has provided an Email reference platform since 1998. It is set up for asynchronous conversation on questions related to reference and the Library, in general. Almost every day, the Information Literacy and Technology Librarian logs onto ChabotRef to answer questions. During the summer, the librarian on duty logs in and answers questions as well. When the proxy server was set up in 2004, in addition to updates of all usernames/passwords of the students (based on current registration status) being sent to particular staff members, the almost daily EZProxy file update is sent to the Chabotref file, allowing the Library on duty who is providing tech support to look up the student's username and password to verify they are in the current file. Since 2008, library orientation requests are also sent to the Chabotref listserv (in addition to the Library Services Specialist and the Library Coordinator). Since 2008, EBSCOhost has included an option in its database titled "Ask-A-Librarian." The student's question gets sent to Chabotref along with an attachment that includes the student's entire search history for that session. For the 2009-2010 year, Chabot Library made a count of what arrives to the Chabotref Email, minus the spam . As of March 7, 2010, Chabotref has received the following: Type of Email 2009-2010 Year (as of March 7, 2010) Library Orientation Requests 96 10 Questions to the Library (Total) 33 Database Log-in Questions 14 Reference Questions (from EBSCOhost's Ask-ALibrarian) 5 Reference Questions (Outside of EBSCOhost's Ask-A-Librarian) 2 Service Related Questions (such as Books Overdue and Reserves Questions) 10 College-Related (not Library Related such as questions on the Zone or Blackboard) 2 Future Plans: Provide more services to the weekend on-campus students Review of Information Literacy Instruction ACCJC Standard IIC1.b. The institution provides ongoing instruction for users of library and other learning support services so that students are able to develop skills in information competency.] Description: The Library’s Information Literacy Instruction Program has four major components 1) Library Orientations, 2) Library Skills Course I, and 3) Library Skills Course II 4) Theme-based Library Workshops. 1. Library Orientations: Library Orientations are a core component to the Library’s Information Literacy Instruction Program. An online Library Instruction Request form is available for instructors to make such a request. Instruction requests may also be initiated in person, via email, or over the phone. 2. Library Skills Course I (Deleted this year. A new course to be developed next year. ) In this one unit course (UC/CSU transferable) students gain valuable library research skills by researching, interpreting, and critiquing any major subject or popular culture theme that is relevant to them and/or prevalent in their community (i.e., hip hop, incarceration). The goal is to explore different perspectives on any cultural theme by using various research tools the library has to offer (i.e., scholarly journals, popular magazines, newspapers, books and videos). Additional outcomes include: 11 Demonstrate techniques of library research: development of a search strategy; use of printed resources, online catalogs and databases and the Internet; evaluation of information, particularly found on the Internet; preparation of citations and Works Cited list. To make the course content more relevant and meaningful to the students, the instructor solicits students’ research projects from other classes or topics of personal interest. The librarian then guides the students to apply the learned research tools to develop their research questions, research strategy, and retrieve and evaluate information on their topics. 3. Library Skills Course II With the introduction of using popular culture themes such as Rap/Hip-Hop to teach library research skills, the demand for an additional and longer class has increased. In order to truly give sufficient time to the incorporated popular culture research themes, this class should have a 2 credit status. In this course students will choose a topic within popular culture and conduct library research. At the end of the class students will submit a library research notebook and an annotated bibliography of research sources found. 4. Theme-based Library Workshops During this academic year, the library has begun to offer Theme-based Library Workshops to Chabot’s student population. For example: Last Minute Research @ the Library How-To-Get-A-Job Workshop Series Evaluation: Librarians work closely with instructors across the curriculum to shape and design hands-on library orientation sessions that are tailored to a Course Outline, and more specifically, to a research assignment provided by the instructor in advance. These instruction sessions are conducted in the Library’s Instruction Room (Rm. 119), which houses 24 student terminals and one instructor terminal. Instruction sessions for larger classes (> 24 students) are conducted in Rooms 107A and 107B combined. However, this set-up may limit the effectiveness of the orientation since neither room is equipped with computer terminals for students to engage in hands-on activities. Currently, the Librarian is limited to the use of a computer terminal and projector to deliver his/her orientation; thus, the urgency to expand and install additional computer terminals in Room 119. Library Instruction 2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 Total Number of Orientations 191 163 158 180 167 12 Total Number of Students 5,730 4,890 4,740 5,400 5,010 Most recent data (Chabot College Faculty/Staff Accreditation Survey, 2008) illustrates an appreciation by both full-time and adjunct faculty. Faculty response on Library Orientations Full-time (n=148) Adjunct (n=157) I have scheduled library orientation sessions for may classes 41% 18% If yes, the library orientation adequately addressed the needs of my students 92% 81% Description and rationale for the Library’s SLOs and SAOs: ACCJC Standard IIC.2 The institution systematically assesses these services using student learning outcomes, faculty input, and other appropriate measures in order to improve the effectiveness of the services.] ACCJC Standard IIC 1.b: The institution provides ongoing instruction for users of library and other learning support services so that students are able to develop skills in information competency. Description: The Library’s goals for assessing student learning within the library’s programs is to ascertain how successfully students are able to navigate the modern college library’s services, systems (circulation, reserves, etc.) and instructional programs (Reference, Orientations and courses). The library will build upon the past work on assessment, particularly, the Student Satisfaction Survey the College Institutional Research Department has run every six years during the year of the writing of the Self Study. Program Level Outcome: Demonstrate the ability to formulate and apply research strategies to locate appropriate information to achieve educational, professional and personal objectives. The current plan is to orient the instruction program in order for students to master library and information competency skills within their 2 year instructional program. Currently, the library offers one hour orientations to a wide variety of courses where competency skills are introduced. The library has been offering a one unit Library Skills Course (Libs1) where masterly level would be achieved. Last year, the library increased the units in its course and renumbered it to Libs II. It is hoped that the additional time will better serve in allowing students to achieve mastery levels. However, the library is now discussing a graduated approach where students are introduced to information competency in 13 orientations, where some mastery is achieved in a one unit course and in Libs 2 where higher mastery levels can be achieved. This new approach is listed below. Related Course Outcomes SLO #1: Demonstrate the ability to develop and implement a search strategy SLO #2: Demonstrate the ability to distinguish between popular and scholarly sources SLO #3: Demonstrate the ability to evaluate information for accuracy, authority, expert opinion, and coverage Introduced Demonstrate Mastered Library Orientation LIBS 1 (Planned for redesign Fall 2010) LIBS 2 Library Orientation LIBS 1 (Planned for redesign Fall 2010) LIBS 2 Library Orientation LIBS 1 (Planned for redesign Fall 2010) LIBS 2 Assessment Schedule Orientation s &Courses: Spring 2010 Library Orientations Library Skills 1 Library Skills 2 Evaluate SLOs Fall 2010 Assessment Evaluate SLOs Spring 2011 Assessment Reflect Reflect Implement & Adjust Reflect Assessment Fall 2011 Spring 2012 Implement & Adjust Assessment Assessment Implement & Adjust Assessment Reflect Fall 2012 Reflect Implement & Adjust Reflect College Information Competency Program: The college also has a program for the instruction of information competency in its General Education: A.2 Writing and Critical Thinking Courses in this area will be those, from any discipline, that enable students to grasp another’s argument and construct an argument of their own. These courses will emphasize reading and writing that will enable students to: Question Analyze Synthesize, and Evaluate ideas at the college level. 14 Courses in this area further will enable students to: Recognize the need for information Find information Evaluate information Use information, and Communicate information in all its various formats. Finally, courses in this area will: Require application of both critical thinking and communication skills Combine aspects of library literacy, research methods, and technological literacy, and Consider the ethical and legal implications of information use. The library has not evaluated the courses in this area. However, in the Accreditation report, the college has done some assessments. Program Reference Area Outcomes (RAOs) Program Level Outcome: Demonstrate the knowledge that there are variety of types and formats of potential sources for information. The following Reference Area Outcomes (RAOs) have been created keeping in mind that we as a library are committed to teaching and promoting the use of information resources to support students’ information literacy and critical thinking. The interaction between a librarian and the student at the reference desk is typically very limited. However, after the initial reference interview, discussion with the student, in-depth research training and discussion, the student will walk away with the following skills: Reference Area Outcomes (RAOs) RAO #1: Demonstrate a competence with how information is organized and how to retrieve it. RAO #2: Demonstrate an ability to make use of any form of information (i.e., books, newspapers, articles, audio-visual, etc.) RAO #3: Demonstrate an ability to determine the extent of the information needed. Assessment Schedule Develop RAOs Create Survey Assess Implement and readjust as necessary Reflect Implement and readjust as necessary Spring 2010 Fall 2010 Spring 2011 Fall 2011 Spring 2012 Fall 2012 15 The new survey (based on the College Student Survey) will be created and implemented realizing that there may be a necessity to revise when necessary. Our goal is that the students will leave the reference desk with the skill and knowledge to complete their assignments and providing them the various research tools as needed. They will understand how information is organized and also be aware that information is provided to us in many different formats and have the ability to distinguish between each of them. Program Service Area Outcomes (SAOs) Program Level Outcome: Demonstrate the ability to operate at a high level of professionalism and Program Level Outcome: Students will demonstrate the ability to access information that support immediate information needs as well as creating an experience that fosters lifelong relationships with libraries. Service Learning Outcome “Novice-Level” Characteristics Goal: Students will be able to identify their professor’s name, course, and title of the textbook(s) used within their course. Students will be able to provide one piece of the following information suggested in the Goal. “Intermediate-Level” Characteristics Students will be able to provide us with two pieces of the requested information suggested in the Goal. “Advanced-Level” Characteristics Students will be able to provide us with the textbook name. Assessment Schedule SAOs SAO #1 Spring 2010 Create SAO’s Fall 2010 Assessment Spring 2011 Reflect SAO#2 Create SAO’s Assessment Reflect SAO#3 Create SAO’s Assessment Reflect 16 Fall 2011 Implement & Adjust Implement & Adjust Implement & Adjust Spring 2012 Assessment Fall 2012 Reflect Assessment Reflect Assessment Reflect Library Collections: ACCJC Standard IIC 1.a.: Relying on appropriate expertise of faculty, including librarians and other learning support services professionals, the institution selects and maintains educational equipment and materials to support student learning and enhance the achievement of the of the institution. The mission of the Library, as set forth by the governing board, is to provide materials in all media of communication and encompassing all reasonable points of view on issues to promote the practice of critical thinking by students. The Library Collection Development Policy, revised in 2010, outlines the policies and procedures under which faculty and staff “are encouraged to inform the Library of collection development needs in their subject areas.” The Library maintains a collection that includes books, periodicals (both print and online), audiovisual materials, and other electronic media. The library also offers inter-library loan services, particularly between Chabot College and our sister college LPC. Description: Books (General Collection and Reference) The Library print book collection holds 61,761 titles. In the five fiscal years 2003-2008, the Library collected 7,902 books, which represent 12.8% of the collection. The library has few E-book titles, most E-Book titles are reference titles. The reference collection strategy includes both print and online resources and include pay and free options. The reference databases inc lude the Literature Resource Center, the legal and business sections of Lexis Nexis Books in Print with reviews, Funk & Wagnalls New World Encyclopedia, Salem Literature as well as free databases. The library is in the process of re-evaluating its decision not to collect general title ebooks. That decision was based on potential usage particularly through the NetLibrary product, format issues and cost. The library is looking at the Gale Ebook product. 2. Description: Periodical (Print and Online) Collection The Library’s periodical collection has been moving from a print and microfilm format to a print and online format. Formerly, the library strategy was to purchase print and some cases microfilm titles (Microfilm was found to be cheaper for some titles). In the 1990’s, periodical products evolved and now the traditional access to periodicals (indexes) and the actual periodicals have merged into the periodical database products we now have. As a result, student interest in print and microfilm collections has diminished to the point that the library has virtually abandoned microfilm and drastically reduced its print periodicals. The current periodical collection strategy is to purchase print titles for public interest browsing, where photographs are important and to advertise political and social viewpoints. All other access to periodicals is through the databases who’s use is be primarily research driven. 17 At present time, the Library subscribes to 23 databases, which include “freebies” thrown in by particular vendors (for example, the subscriptions to Biography Resource Center and all EBSCOhost databases with the exception of Academic Search Elite and CINAHL Plus with Full Text are “free/complimentary.”) The Library had to recently drop its subscription to the scholarly journals database, Project MUSE to budget cuts, however, and may need to drop more databases in the future. The total number of online periodicals available is about 7,000 full-text titles (not including the 322 titles that were in Project MUSE). As impressive as this sounds, the current online periodical collection does not meet all class assignment needs particularly in Physical Anthropology, History, French History, Mass Communications, and particular English 7 assignments (of which MUSE and particular databases in JSTOR may meet). The current complimentary trial to Biography Resource Center meets a common reference need, but is not part of the permanent online collection. In addition, often resources for the sciences are inadequate. While the EBSCO vendor has created a new database product to target certification and A.S. degrees, the product is expensive and has not been proven yet at other community colleges to have extensive use. 3. Audiovisual Collections: The Audiovisual Center includes circulation, office, and storage space for its collections of CD, DVDs, VHS tapes, albums, and realia. In light of the closed captioning requirements, the Library is requiring all video purchases to be closed captioned, including course materials for classes. 4. Reserves: The library provides a reserve material collection checkout service. The service has two components, textbooks and supplemental resources. Textbooks and other materials (DVDs, etc.) are given to the library by instructors who place their own personal copies or the library owns a copy on reserve. Checkout is allowed based on instructor requests. Instructors also place Supplemental resources in the reserve collection. Evaluation: Collection development strategies are changing due to more opportunities online and the demise of traditional resources (newspapers, magazines and printed books). In order to fulfill the needs and expectations of today’s students, the collection of materials and the mix and percentage of funds allocated to various resources is also evolving. The assessment of the changes have been made based on literary research, though discoveries at library professional meetings and workshops, ad hoc basis through work with students and faculty in the library and on a budgetary necessities. Using the latest Student Survey (Fall 2007), the library has set some benchmarks and has some longitudinal statistics for improvements in the library’s collections. 54% agreed or strongly agreed that 18 they could find their research information using the library’s in-house collections. In the Faculty/Staff survey, the number of staff finding the Library collections as a whole adequate has increased from 29% in 1995 to 78% on 2008. The staff has also come to feel more involved in the collection process, 64% in 2008 as compared to36% in 1995. Inter library loan as a function to enhance student access to library materials is not used as often except between our sister college, Las Positas Library and ourselves. During the fiscal year 2008-09 Las Positas shipped 391 titles to Chabot College. The reverse is also true as Chabot College shipped to Las Positas 477 titles fulfilling their hold requests. It seems that titles owned by one library complements the titles owned by the opposite library. As changes have been made, the library has used the college student and faculty surveys to validate its decisions. Therefore, the library has moved its efforts and funding in the following directions: 1. Circulating Book Collections: The book collection strategies revolve around print and E-books. The most current reporting for the ACRL Statistics 2008-09 generated from the integrated library system, SirsiDynix, indicates that Chabot College Library has the following holdings: Library Resource Book Titles Serial Subscriptions Microfilm Units Cartographic Graphic Audio Film and Video Holdings 61, 761 128 8,382 153 1,741 11, 040 5, 840 The Library’s current budget for books has been enhanced by a $1 million grant from the District’s local bond measure, Measure B, made available at the rate of $100K a year. This funding has enabled the Library to systematically review the book collection to update its holdings. So far, the systematic evaluation and development by librarians with assistance from selected faculty has occurred in the Library of Congress Classification Categories A, B, C, G, HF, ML, P-PN1995, U, V and Z. A comparison with ten California community colleges of similar size places Chabot’s collection eight out of the ten with regard to size. However, due to the relocation of the stacks and current space issues, the library needed to weed approximately 4,500 titles so the collection has been reduced. The library currently finished an inventory of all of our books; the reports reflect many items, approximately 2,693, missing from the shelves. The Library has hosted 3 “Wine and Weed” functions where faculty have weeded and recommended replacements and new subjects in their respective fields. The areas that faculty at the weeding parties have evaluated in the book collection include Early Childhood Education, Mathematics, Computer Science and Computer Applications, American and English Literature, Native American History, 19 Anthropology, Geography, Early U.S. History, and Religion. The Library staff is currently evaluating Art and Architecture (N), Music (M) and U.S. History (E and F). The Nursing and Dental Hygiene faculty weed and select in the RT and RD on a biannual basis. As for E-Book collections, the Library has not yet found a satisfactory online books database that provides realistic access and the appropriate academic level for our students at an affordable annual or one-time cost. In the meantime, the librarians continue to evaluate electronic book products, work directly with the Community College League’s consortium, and talk directly with online vendors about better solutions. The Library currently has subscription databases that contain entries from reference books in the Literature Resource Center, CQ Researcher, and Pop Culture Universe databases (the latter of which is probably the closest we have to pure cover to cover e-books). At the moment, the Library has about 500 reference titles online (421 of them coming from Pop Culture Universe). The Library currently is researching the purchase of online books. Issues being discussed include vendors charge 10% above the print cost for online versions of books, vendors limit how many can use or reproduce parts of the book for printing or downloading . Student usage of the circulating book collection ……. Periodicals and Periodical Databases: As the print periodical collection diminished in size and demand over the past few years as access to fulltext electronic resources has increased. All the librarians are involved in an annual review of the print periodical collection. Using statistics for the OPAC and from the database vendors, titles has been deselected. A primary determination for de-selection is the availability of full text access in the electronic databases. As fewer print titles were collected, it became critical that all print and online periodical titles be accessed. Therefore, the library started making the Periodical Holdings List accessible online via the Library’s Web page through Serials Solutions, the Library's online journal portal. Our number of journal and reference databases as of Fall, 2009 is 24, with an annual budget of almost $54,000. Due to budget cuts, we are now dropping database products. At the time of Accreditation, we counted 6,335 full-text journal, magazine, and newspaper titles, as well as selections from over 20 reference book titles. In 2007, students viewed about 96, 435 articles in full text (not counting full-text also viewed from the other 11 databases). The cost per article viewed averages out to 45 cents per article. Because its target audience is smaller, the Nursing and Health database, EBSCOhost CINAHL with Full Text averages out to $6.03 per article, while with all of our students as the target audience, the multi-subject database, EBSCOhost Academic Search Elite, averages out to 21 cents per article. Literature Resource Center, 20 which is used most often for the courses that meet the Critical Thinking Requirement, has an average cost of $2.39 per article. Measuring Database visits/full text titles viewed: Because there is no universal measuring system, no definite, absolute method can be made for an individual academic year. Listed below are what is measured by vendor for the 2008-2009 academic year: Vendor Sessions Searches Full Text Viewed EBSCOhost 26,652 119,160 48,720 ProQuest Not Given 16,160 12,937 Facts.com 1622 4584 12,122 Literature Resource Center (Gale) 1285 2903 4683 Project MUSE 1869 4560 4034 LexisNexisAcademic Not Given 12,509 11,076 Total (as best can be determined—NOT COUNTER Accurate). 31,428 159,876 93,572 Not included above: CountryWatch, Careers Internet, Salem Health. CQ Researcher, Pop Culture Universe and Biography Resource Center are not counted as those subscriptions began on July 1, 2009. Cost per Article: Chabot Library also did an assessment on the cost per article for each database product. As vendor prices are confidential,these documents cannot be posted on a publicly accessible site, but tables of our databases budget (by database) and the cost per article viewed by database can be available to college officials at a request. Journal Portal (Serials Solutions (Subscription Cancelled for 2010) The Library has an annual subscription with ProQuest’s Serials Solutions which includes their 360 Core and 360 Link services. With 360 Core, students can find individual journal titles online from all the Library’s subscription databases as well as those available for free on the Public World Wide Web. The Core service’s administrative service also allows librarians to run overlap analysis between databases and to see where an individual journal title is available online and in full text on all subscription databases that exist These capabilities are very beneficial for collection development decisions of electronic resources, as well as help librarians guide students to electronic resources at other libraries. The 360 Link service provides links within databases that can go and “find” the periodical title in another 21 database, and in most cases, be able to link to the full text of the actual article in the other database, when available. It also provides a means to use the Google Scholar interface to find full text in titles in Chabot’s periodical databases. For the 2008 calendar year (January-December), the service was used 3,603 times (clicking to an online full text journal whether between databases or from the portal itself). For the 2009 calendar year, use dropped off by more than half to 1,514 times. In the last six years, Chabot College Library has expanded its collection of electronic resources. The Library maintains a website “Gateway to Information” to facilitate access to the online catalog, electronic databases, and links to about 1,000 important academic and reference websites outside of the Library’s domain. Off campus access to its twenty-three subscription databases is through EZProxy, a District-wide password-protected proxy server. The web site includes the Resources by Subject pages, an especially strong gateway to information resources, organized by particular disciplines, while the Reference Sources pages lead to many ready reference needs 3. Audiovisuals: Among eight colleges of comparable size, Chabot’s Library ranked first in size of Audiovisual Collection as of June 30, 2007. The Library started a new audiovisual format, DVD, in Spring 2002. Until 2009-2010, the Audiovisual Department has received a average materials budget of $20,000 per year. However in 2009-2010, no funding was allocated by the college for AV materials purchases. Overall size is good, and among the same eight colleges of comparable size, Chabot Library ranked first in size of AV collection, as of June 30, 2000. The mandate on closed captioning has limited the Library’s collection development activities, since less than 40 percent of vendors the Library uses close caption their videos. Faculty requests for videos have also been rejected when found not to be closed captioned. DSPS found that the cost of close captioning videos in house is also prohibitive. In 2009, the library and the DSPS departments approached the Faculty Senate and the administration with a proposal to remediate this situation. However no formal action has been taken by the college or the district. Future possible actions: The Library does not subscribe to a federated search product for its databases at this time. The Library has increased its online periodical collection from 14 databases in 2002 to 20 [Norman please check numbers] Updated information is listed below under Information Technology. We can copy and paste appropriate sections. 22 Review of Library Outreach 1. Daraja 2. Puente 3. Outreach to Political Science Department In Spring 2010, the library also launched an Embedded Librarian Program, linked to Political Science 1(POLI 1: Introduction to American Government) to integrate information literacy in an existing course. The aim of this program is to strengthen academic support through the delivery of library skills. Program objectives include: 1) Support student engagement and understanding of research inquiry in (1) section of Political Science 1 (American Government) with the eventual goal of instituting this program across disciplines. 2) Provide a space (Chabot Library) to present a variety of viewpoints and generate dialogue related to concepts researched in class. 3) Recognize excellence in research and information competency skills in using the library and its resources A librarian provides (3) Library Orientations during the semester to assist students with a semester-long research project assigned in Political Science 1. Each Orientation will have a specific outcome: Orientation #1: formulate an appropriate research query and determine what information is needed to best address the question, problem or issue. Orientation #2: identify potential sources of information and determine which sources of information contain the most appropriate information to address the question, problem or issue. 23 Orientation #3: communicate results and conclusions to the questions, problem or issue to others through the format most appropriate for the audience and purpose (i.e. written, oral, visual). The end goal of this program will culminate with a one-day Student Research Symposium(SRS) held at the Library during the last week of instruction. Students of selected papers in Political Science 1 will present at the SRS. Prizes will be awarded to all participants. Review of Library Space and Facilities Description: Facilities: The Library includes the main reading room with carrel seating for 318 students and 12 tables with seating for over 50 and three group study rooms, a student computer lab with 58 workstations, an audiovisual center and a teaching computer lab (Room 119). Currently, the WRAC Center is using another 48 computer stations on the Library Mezzanine which they will vacate when their new home is ready. A Library elevator is available for access by disabled persons, however only between the main Library floor and the mezzanine. The students’ elevator access to the main floor of the Library is located in Buildings 2300 and 300. Wheel chair access is over a ramp from those two buildings, which causes confusion to some students. For security purposes, access to the Library elevator requires a staff member to open it with the use of a key. Renovation Plan The Measure B Bond promised funds for the building and renovation of many buildings on campus. Unfortunately, the funds allocated for Building 100, where the library is housed has dwindled from $20 million down to only $4 million. The president of the library is hoping to eventually building a new library building in the future. Therefore, the only hope of a remodel of the library is the separation and updating of the Circulation and Reference desks. Additionally, the library is hoping to enlarge our library classroom that currently only has space for 21 students. The library has gone through two renovation processes in the last 3 years. The first process ended with a recommendation to extensively renovation the entire Building 100 with major renovations within the library. That project would have cost over $21 Million. Over the past year, the library has worked on a second feasibility project with a reduced budget of $4 million for the entire building. Within the new scope, the final proposal that was sent to the facilities committee included a new Circulation/Reference service area and the demolishing of a wall between Rooms 119 and 121 in order to enlarge the library’s teaching lab to 45-50 stations from the current 24 station lab in the current Room 119. This project is currently awaiting approval at the District. 2. Library Study Space 24 The Library includes the main reading room with carrel seating for 318 students and 12 tables with seating for over 50 and three group study rooms, a student computer lab with 58 workstations, an audiovisual center and a teaching computer lab (Room 119). Currently, the WRAC Center is using another 48 computer stations on the Library Mezzanine which they will vacate when their new home is ready. Chabot College Library currently offers three student group rooms with an additional desktop computer equipped group study area behind the reference desk. Groups of two or more students may reserve a group study area up to two hours a day. These study rooms have been very popular with students, especially around midterms and finals. In the future, we will like to keep statistics to determine when the highest demand occurs. Due to the high demand of these rooms, we would like to request more study rooms. (There will be group rooms on the first floor of building 100). Demand in study rooms has especially increased as students more and more often work on group projects and study in groups. We need to have more study rooms to fit this current trend. On warmer, sunnier days, we can guide students to study on our balcony, but that's a less than adequate solution. Fall 2009 Study Room Usage Monday Tuesday Wednesday Thursday Friday Total per week per hour 8:00-9:00 11 7 12 10 3 43 9:00-10:00 28 25 26 21 6 106 10:00-11:00 44 42 44 39 9 178 11:00-12:00 42 50 43 46 12 193 12:00-1:00 36 46 38 47 21 188 1:00-2:00 40 43 42 48 14 187 2:00-3:00 35 45 39 46 N/A 165 3:00-4:00 39 48 48 43 N/A 178 4:00-5:00 43 47 41 39 N/A 170 5:00-6:00 40 46 32 42 N/A 160 6:00-7:00 33 40 25 36 N/A 134 7:00-8:00 21 25 19 18 N/A 83 8:00-8:30 7 13 8 5 N/A 33 Total by Day of Week 419 477 417 440 65 1,818 (Semester Total) Review of Library Technology 25 The library’s automated library program (Sirsi), which is shared with LPC is hosted by the Sirsi Corporation. The library’s Ezproxy Server (also shared with LPC) is maintained by the Chabot College IT Department. The College contracts with GOPRINT Corporation for its student printing service. The library hosts the card dispenser machine and has 3 release stations. The library has a Microfilm reader printer for its New York Times microfilm collection. The Library’s Audiovisual Department has CD, DVD, VHS and record player machines. In November 2001, the Library had learned for the first time the ADA Section 508 requirements for web pages. Since then, the information literacy and technology librarian has begun making all 173 of its pages and future pages to be ADA compliant (or at least all pages that are not Internet Skills students’ final term projects). Software (Dreamweaver, Sharepoint, Adobe Acrobat, Microsoft Office, Tutorials Software) In order for the Library to be fully successful in providing outstanding information services and instruction both physically and virtually, machines of library staff members need to have the appropriate software. All machines should be equipped with the most current supported Microsoft Office. Sharepoint and Dreamweaver are two necessary web authoring tools that at least two librarians should have on their machines, and also be on the reference desk computers. Adobe Acrobat has become a necessary tool for all librarians and library staff in creating materials that need to be posted online. Even more necessary is the application Microsoft tool that allows anyone in Office 2007 to save a document as a PDF. At least two librarians should have Captivate 4 to create interactive tutorials and all librarians should have the premium subscription to the Web 2.0 application of Jing to create screencasts. For particular needs, web authoring librarians should have the most up-to-date and necessary web authoring tools. The Itunes software may become more necessary as more instructional materials will be in mp3 and video formats. In order for web authoring librarians to test out and make sure software is successful for students, they must have versions of Flash, Quick Time, Windows Media, Internet Explorer, FireFox, AND Chrome on their machines (Safari for Macs). Librarians who provide tests through Blackboard may want to have the most current supported version of Respondus on their machines (this software has a campus wide license). Student/public computers also need to have necessary software to allow students to search library subscription databases, the catalog, most of the Web, Class-Web, the Zone, and Blackboard sites with much success. Computers should have AT LEAST the latest support versions of the two most often used browsers (Internet Explorer and FireFox), Flash, Java, Quick Time, Windows Media, and similar key programs, plug-ins, or applications. The computers in the reference room, in order to function primarily for library research purposes only and to allow students who are using the catalog or databases close access to a librarian, are not to have Microsoft Office, Note Pad or Word Pad, or any similar authoring software on those machines. Computers in 119 as they are used for classes, however, should have Microsoft Office, and at least one web authoring software platform. 26 Slideshare is a free web based application that allows Microsoft PowerPoint and Apple Keynote documents to be uploaded to be made into embeddable digital objects. Librarians have used this application to embed presentation files into course websites. LibraryThing is a web-based application that uses metadata provided by Amazon and the Library of Congress among other sources to create social records for books. The library has been using LibraryThing to keep track of books used in the monthly themed book displays. LibraryThing also provides widgets (which include book cover images and other relevant metadata) that can be embedded directly into our web documents so that we may highlight our collection virtually, much in the same way we are highlighting the collection physically within the physical library. We are also using the highly flexible and customizable widgets to create visual representations of relevant materials for library orientations. Internal Drives (S Drive--forum for sharing internal information) The library utilizes a network storage space (s-drive) to access and maintain important information pertinent to library operations. Permission to access the s-drive must be requested through District ITS staff as the drive is for internal library use only. Currently, all librarians and staff members have access to the drive and update information on an ongoing basis. However, the S Drive cannot be accessed with a Mac. An abbreviated list of information stored on the s-drive includes: archives, staff schedules, audiovisual, circulation desk information, class-handouts, databases, door codes, fine money & procedures, library mission, vision, and goals, etc. The s-drive was created as an initial starting point in storing all library procedures and operating manuals in one easily accessible location for all library employees. As time has progressed, the use of an online wiki has been created to augment the information stored on the s-drive. As the s-drive is only available on campus the library’s online wiki documents are available from any location at any time. As with all information, the library must keep this resource up-to-date. Internal Library Wiki In the process of updating the library's policies and procedures, we have created an internal wiki that allows all library employees to contribute to a dynamic and live document that reflects the most current operations at the library. All Library faculty and staff have access to the wiki and are excepted to contribute documentation about their particular area to the wiki. A wiki is an ideal collaborative tool because it allows for dynamic updating ofpolicies and procedures while also keeping a documentation history for historical reference. Review of Library Budget Each fiscal year the library is provided with an operating budget of approximately $195,000.00. This figure does not include funds for one time monograph purchases. The Measure B Bond has provided $100,000.00 each year for books and what is not spent in one fiscal year will roll-over to the next. The library has requested additional funds through our unit plan from the college in order to purchase audio-visual materials, reference serials, to cover additional database expenses, and periodicals. The 27 library also collects approximately $3,500.00 each fiscal year in fines and fees which is available to the library for expenditures. On average the general library budget funds full-time librarians (5 FTE) in the amount of $402,082.00; part-time librarians at $39,600.00, permanent classified staff (4.85 FTE) at $274,118.00. Recently, the library consolidated hiring procedures and reduced the number of student assistant working each hour from three to two in an attempt to lower student aide costs. Student aides are funded at $31,806.00. Expenses Break Down of Books, Serial Backfiles, and other Print Materials (one-time purchases) 20042005 20052006 20062007 20072008 2008-2009 General Budget, TTIP Grant, Unit Plan Funds General Budget, TTIP Grant, Unit Plan Funds General Budget, TTIP Grant, Unit Plan Funds General Budget, TTIP Grant, Unit Plan Funds General Budget, TTIP Grant, Unit Plan Funds Monographs $46,226 $116,600 $120,553 $64,248 $83,617 Audiovisual materials $22,730 $26,885 $26,662 $15,689 $18,968 Current Serials (paper and microform) $30,393 $25,476 $25,624 $25,725 $21,453 *Average amount spent on periodical subscriptions is $21,500.00. Serial periodicals are continually moving from print format to online format and the need to continue the library's current 125 subscriptions may need to be evaluated for cost efficiency. *Average amount spent on monographs is $84,000.00. Books are selected and purchased in accordance with the collection development policy. *Average cost of ongoing electronic resources (databases) is $42,690.00. The cost of database subscriptions increases each year. 28 *Average cost of SIRSI maintenance agreement is $15,900.00. *Average cost of OCLC cataloging subscription is $1,300.00 per year. PROGRAM RECOMMENDATIONS I. Short-Term (1-2 years) a. Remodeling of Circulation and Reference Area b. Expansion of Library Instruction Room c. Design Library Reading Area d. Redesign of Periodical and Audio-Visual Area e. Pursue the acquisition of non-print, digital collections (i.e., e-books) to expand and provide greater access to the campus community, particularly remote users f. Develop and implement an outcomes assessment plan linked to the evaluation of students needs g. Establish stable and dedicated funding sources for materials budget including electronic and print resources h. Augment power capabilities to accommodate more outlets for students to plug in their laptops i. Explore staff development opportunities for Student Assistants, Support Staff and Librarians j. Complete a comprehensive policy and procedure manual including the Reference, Circulation, and Audio-Visual Areas k. Establish library outreach and services to satellite campuses (i.e., San Leandro) II. Mid-Term (2-5 years) a. Renovate staff work areas for better use of space and ergonomics for more efficient work flows b. Expand library outreach, marketing, exhibits, and book displays in collaboration with other college divisions, institutions and libraries c. Request improvements to the Library Facility such as re-carpeting, painting, and new furniture 29 d. Develop new instruments for measuring information competency skills across all disciplines e. Increase access to quality online information resources (i.e., subscription databases, customized library guides, reference assistance, and e-books) on and off campus via its web site f. Offer more technologically equipped study areas and collaborative learning spaces throughout the library g. Investigate converting or replacing selected collections to digital format (i.e., Reference Collection) h. Expand the mastery of information literacy as a college outcome for students and not just as an outcome for the library III. Long-Term (5-10 years) a. Hiring of a consultant to evaluate the Library unit and help develop a 10-year plan to fully remodel or build a new library facility APPENDICES Appendix A: Unit Plan Appendix B: Comparison with Other Community Colleges Appendix C: Collection Development Policy Appendix D: Collection Analysis 30 Appendix A: Unit Plan Unit Plan: Accomplishments and Goals Unit: Library Division or Area to Which You Report: Language Arts Author(s) of this Unit Plan: Jim Matthews, Norman Buchwald, Kim Morrison Debbie Soares, Pedro Reynoso, Julian Prentice Date: 3/12/10 (To be read and responded to primarily by IPBC, to provide evidence of progress on Strategic Planning Priorities from previous year and to provide input into planning for subsequent year. Be sure to include accomplishments and goals related to Strategic Planning Priorities, including student learning. Use analysis of Student Characteristics Report [ URL ] and other data to be responsive to needs based on trends. No more than one page.) 1. N o. Accomplishments from Last Year’s Unit Plan (What You Have Accomplished): Goal/ Activities Undertaken to Achieve the Goal/Objective Results Objective 1. Increase Library Open hours Open the Library on Saturdays; restore weekday hours We reduced our hours by one hour per week due to budget cuts. 2. Develop service level SLOs Work with other college units to define service level SLOs. Developed SLOs for Library Skills and in 31 Priority Objectiv e/ Goal Strategic Plan Goal 8.g. Increase , evening and Saturday enrollme nts 14. SLOs Yes / N0 / Accomplished? In Process No, In Process In process process on Service SLOS 3. Explore concept and limitations on providing more online services to Students One librarian's sabbatical project. Two librarians attended the Internet Librarian conference. Library courses were evaluated . Creation of 10 interactive online tutorials and revision of Searchpath. online reserves request form that faculty can fill out. Implemented web chat reference. available. 8. Maintai n or increase enrollm ents In Process 4. Make the library a more inviting place Host more library and college events; encourage the college community to display work in the library. Select new furniture for comfortable reading space. 7c. Adequac y of Library resource s In Process 5 Work with more learning communiti es on providing library informatio Work with coordinators of learning communities. Create SLOs that include Information Competency Skills Hosted college events, more books displays, community displayed work, themed book months (highlighted on the Web through Library Thing), Big Read Embedded Librarianship project with political science course, culminating symposium 19f. Expand learning commun ity offering s In Process 32 n competen cy skills to students Remodel the library for efficiency 6 Work with the architects when the project is approved, conducted site visits of newly renovated twenty-first century libraries. 7 Adjust Collection developm ent budget Create new Collection development policy based on new resource models. Adjust policy on standing orders and electronic/print resources. 8 Provide more work stations for students Request funds from the Budget Committee 2. No. product, book club, Big Read, drop in workshops. Developed new floorplan ideas with architects for an expanded electronic classroom, renovated circulation desk with alarm systems Drafted and written. Included in new program review document Funding was denied. 7c. Adequac y of Library resource s In Process 7c. Adequac y of Library resource s 7c. Adequac y of Library resource s Done No Goals/Objectives (What You Hope to Accomplish): Goal/Objective 1. Increase Library Open hours 2. Develop service level SLOs What you Hope to Accomplish Open the Library on Saturdays; restore weekday hours Work with other college units to define service level SLOs. 33 Proposed Activities Completed to Achieve Goal/Objective Request funds from the budget committee. Priority Objective / Assess SLOs, etc, included in new program review. 14. SLOs Strategic Plan Goal 8.g. Increase, evening and Saturday enrollments 3. Explore concept and limitations on providing more online services to Students 4. Make the library a more inviting place 5. Work with more learning communities on providing library information competency skills to students Remodel the library for efficiency 6. 7. Update Collection development budget Restore database funding, increase use of webchat, and online tutorial usage. Use program review to assess all online service projects including webchat, homepages, etc. Host more library and college events; encourage the college community to display work in the library. Select new furniture for comfortable reading space. Work with coordinators of learning communities. Appy for additional database funding. Work with faculty to increase use of online tutorials. Assess usage of all online help services. 8. Maintain or increase enrollments Continue to host college events, more books displays, community displayed work, themed book months. Work with architects on remodel for enhance library environment. 7c. Adequacy of Library resources Embed Librarianship project new courses. Continue drop in workshops 19f. Expand learning community offerings Complete design for an expanded electronic classroom, renovated circulation desk with alarm systems Use new collection development policy as a guide to renew collections. Request funding outside of Bond Work with the architects. Conduct site visits of newly renovated twenty-first century libraries. 7c. Adequacy of Library resources Use bond fund for Book purchases and request funding for other materials from the Budget Committee 7c. Adequacy of Library resources 34 8. 9. 10. Provide more work stations for students Increase reliability of the online catalog Increase usage of online services 11. Offer at least 2 sections of library skills courses 12. Get stable funding for current and new electronic resources for AV, reference and databases Request funds from the Budget Committee Work with Vendor and LPC on issues Consistently maintain statistics on usage. In our program review, more statistics are being developed and used. Begin teaching a new approved 2 unit course. Maintain/Increase our suite of electronic databases and related resources for our students. Unfortunately, the state database fund was eliminated. Even with more funding from the college, the library is in the process of cutting databases. 35 Funding was denied. Request funding again. 7c. Adequacy of Library resources Meet quarterly with LPC and go to Sirsi Conference Meet monthly to review statistics 7c. Adequacy of Library resources Class scheduled Embedded Librarianship project with political science course, culminating symposium product, book club, Big Read, drop in workshops. Enrollment, student success, information competency, online students, basic skills Funding reduced by 25%. Meet with the disciplines to increase awareness that budget cuts could lead to elimination of thousands of titles (including backfiles) available for students' research to complete course assignments, request funds from Budget Committee. Info. Lit. and Technology Librarian continues to discuss with vendors, Consortium Director and CCL-EAR Committee for fairer/better pricing and improvements in 7c. Adequacy of Library resources products. Appendix B: Comparison with Other Community Colleges In terms of assessing our collections, our programs, and our methods in information literacy instruction, the Library took a look at Ohlone College Library’s Program Review and self-study in their last Accreditation (both occurring in 2007). Ohlone College was picked as they have a similar size in FTE as us, and as they are just south of us, they do compete with us in attracting students. We also took a look at four colleges of similar FTE size in the Bay Area with regards to their electronic resources, and see how we compared to them. Below are two tables and some analysis. I. Comparison of Chabot and Ohlone As Ohlone is a similar sized institution and just south of us (thus, they can be competitive for attracting students), we decided to compare both institutions. Both of us have almost identical hours (Ohlone closes earlier on weekdays at 7:45 but are open later on Fridays to 4:45. Ohlone opens fifteen minutes earlier M-F at 7:45 a.m.), and have similar size print collections. Ohlone has us beat with number of study rooms, number of print periodicals, number of online periodicals and electronic books, number of databases and more searching capabilities for students to find online material (federated search engine), and more guarantees that information competency is being met at their institution. Chabot has more seating capacity for students, more computers, and more audio visual materials. Chabot also has more user friendly online handouts for students with the introduction of the Libguides service starting last fall. Suggestions of improvement for Chabot include getting access to more online sources and to have more outreach opportunities to faculty, especially in better guaranteeing information competency is being met (as part of the critical thinking required courses). There appears to be a correlation with support of online sources and effective outreaching with the Allied Health faculty at Ohlone. Ohlone subscribes to five health-related databases, including the expensive Ovid Nursing Journals product and CINAHL Plus with Full Text. Chabot subscribes to CINAHL Plus with full text, but based on cost per article estimates it is by far the most expensive product. Since the Allied Health division at Ohlone has agreed to have their students meet information competency, there is financial support for their expensive Nursing databases. While Ohlone has provided instructional tutorials using the Camtasia software, including posting ones on YouTube, Chabot has more interactive tutorials and a full tutorial that discusses all aspects of library research in the Searchpath Tutorial (the latter of which could be used as an “online textbook”). While there is no discussion in how Ohlone College is using their tutorials to meet their online students, Chabot has provided materials. The challenge is more in getting instructors of online courses (especially Critical Thinking required courses) to use them. 36 Hours Seating capacity Study Rooms Computers Book Volumes Book Budget Periodicals (print) Periodicals (online) Databases/online subscriptions Electronic Resources Budget (not counting the Catalog) Audio Materials Video/DVD Materials E-Books (cover to cover) Finding Materials across databases/catalog Web Site up-to-date with technology/standards? Chat Reference Online Research Guides Online Request Forms for Instructors? Chabot 56 (no weekend) 368 3 94 61,671 $100,000 128 7,000 23 Ohlone* 57 (no weekend) 259 8 26 61,000 $25,000 220 15,562 35 $46,580.00 $93,400.20 11,040 5,840 Around 500 (all by subscription—no perpetual access ownership) 360 Link (article link service) 5,000 2,500 10,858 (as of Fall 2007) No (but website is currently being revised under guidance of leave replacement librarian) Yes. Libguides, in the past: PDF documents, research guides for all disciplines, MLA citation format, interactive tutorials (Captivate, Searchpath—indepth tutorial), Online Reference Shelf, Google custom search engine Yes (Library Orientations, Reserves) 37 360 Full version (has federated search engine to search across databases, library catalog, and library selected websites) Yes Yes. PDF documents, HTML documents, Camtasia tutorials, YouTube tutorials. Limited by disciplines (some WWW public links for each), MLA and APA citation formats (most current, too), federated search engine No, for regular orientations but instructors or students can Library Blog? Sponsor Flex Activities for faculty? Yes. Yes (“Wine and Weed” parties. Faculty volunteer flex time if available) Information Competency Requirement? Not exactly. Components of ACRL information competency standards are written into the Critical Thinking required course for students pursuing AA degrees (but not AS) Students pass critical thinking required course, but not all instructors use Library research or have students visit the Library, or use the Searchpath tutorial and the Library website as instructional tools for online courses. Some outreach through the Big Read, Puente, and Daraja. How Info. Competency guaranteed? Librarians visit students outside the Library? Drop-in Workshops? Yes request drop-in workshops by online form (outside of class) No. Yes (“Weed-a-thons”) AND workshops during “regular” flex days Yes. Students pass info. Competency requirement by a Library Skills course, by taking a workbook portion of the English 102 course, or through assignments given in Allied Health courses. In 2007, Ohlone Library was running a “Library Without the Walls” program where librarians would visit classes or do other outreach of students outside the Library. Yes. *with the exception of the library hours, databases number, databases budget and web site, the numbers or data convey their Spring 2007 Program Review and/or Fall 2007 accreditation document. II. Comparison of Four Colleges’ Electronic Resources Collection In 2009, the Budget Meltdown in California affected community colleges in rather an unprecedented, damaging way. One of the casualties was the elimination of TTIP funding which 38 provided a little over $36,000 dollars per college to fund electronic databases. On top of this, the funding for Instructional Equipment and Library Replacement materials was also eliminated by the state. While documentation of how all 110 colleges have had to contend with this issue is still unknown, each Library has had to drop databases. All we know at this point is a message from the California Community Libraries’ Consortium Director that there was a drop in 20% in Fall 2009 subscriptions compared to the previous year for all 110 community colleges. At Chabot, we dropped our first periodical database, one of which we knew got used and was unique for crucial subject areas such as History, French History, Anthropology, Philosophy, Religious Studies, and also was a crucial additional resource for Literary Criticism. The drop of this resource affects English 4, certain English 7 courses, French 2B, and Spanish 2B, Critical Thinking courses (A.2) that A.A. students need to get their degree. At a time when the Library is being forced to have to drop databases, needs for databases as resources is clearly on an uprise. As stated in the COOL Committee's 2009 program review: "We began the first program review of online learning in Fall 2006. At that time, we offered 51 sections of 37 online and hybrid online courses. As we conclude our program review cycle, we’re planning to offer 158 sections of 110 courses in Fall 2009." With more students taking courses online, there is a clear need for MORE not LESS Online resources. The following counts are available for the Spring 2010 schedule as originally planned at that time: Number of Online, Hybrid and Remote Center Courses for Spring, 2010 Online Only: 103 Hybrid (Online courses with required meetings): 37 Remote Centers (Chabot-San Leandro Center, high schools, etc.): 19 Total number of Online/Remote sections of courses: 159 The number has been cut back a bit compared to the original Fall, 2009 plan due to budget cuts for sections. However, the evidence is clear that the number of online and remote courses continues to expand, and the Library needs to provide more resources. So we did a comparison between us and three other colleges of similar size (4,000-4,500 FTE): Ohlone, West Valley, and Solano colleges. We especially wanted to see how we compared with the number of databases, the number of periodicals, and how much we are spending for our online collection. Data for the subscriptions institutions have with CCL was obtained by our consortium director. Costs were taken from the current pricing of all databases (as of March, 39 2010) from the confidential pages from the consortium website. Based on these comparisons, Chabot ranks fourth out of databases budget, third in online periodicals (however West Valley purchases access to over two thousand of books titles each year through Net Library, so in actuality we rank fourth with respect to getting electronic titles). Considering the growth of online courses (discussed below), Chabot College is hardly competitive when it comes to availability of premium electronic resources to remote students. It is clear during our budget crisis and lack of any state funding for this area that the College District needs to not only fund this necessary area but fund us more so that we can truly compete with other colleges in this area (table on next page) College FTE (Fall 2008) # of Databases/ electronic products* Chabot 4177 23 # of Online Periodicals (doesn’t include ebooks) **, *** 7,000 Ohlone 4416 35**** 15,562 4303 35**** 4,808 81***** 18,686 West Valley Solano 4065 Ebooks Collection?*** *** (unable to get numbers) Article Linker Service? Federated Any Search additional Engine? tools (i.e. Noodlebib, etc.?) 1 by subscription (Pop Culture Universe)— NetLibrary (8 collections), ABC-CLIO (1 collection) NetLibrary (unknown number of collections) NetLibrary (unknown number of collections), Gale Virtual Reference Library, ProQuest Safari Y N Y (Libguides, $46,580.00 Chat Ref.) Y Y N N N Y N Y (3 $52,943.23 Learning Express products) Y (Learning $133,815.25** Express) **** *Number of databases includes any “freebies” thrown in. For example, at Chabot, we are currently getting a free year subscription with Biography Resource Center for renewing our Literature Resource Subscription last year. Academic Search Elite comes with the following additional databases (at present): GreenFile, Military and Government Collection, MAS Ultra 40 Cost of databases $93,400.20 School Edition, Library, Information Science and Technology Abstracts, Funk and Wagnalls New World Encyclopedia, EBSCO Animals, Student Research Center, and Primary Search. **Any college that subscribes to LexisNexis has around 4,000 titles less than what is stated by Serials Solutions. Therefore, for colleges that subscribe to LexisNexis (all but West Valley), I subtracted 4,000—that number is not in hard figures. **** Number of databases seem significantly higher due to the institution purchasing a package. EBSCOhost’s California Premier Package, for example, includes a lot of databases, but some of them really are indexing areas to the Academic Search Premier database (with only a few additional titles and some other titles having deeper backfiles) *****Solano gets its databases from two consortia and gets two packages—one from ProQuest (through CCL) and one from EBSCO (through their public library consortium) The numbers for Solano College is cumulative of both their subscriptions to CCL and to the public library system consortium they also subscribe. The cost for Solano as its total cost is as if the Library also subscribes to its other databases at CCL costs. I suspect those are less. So the total cost at Solano is likely between $100,000 to $150,000. ****** Ebooks collection is defined here as a product or database platform that contains 100% content from the original publication. “Resource Centers” and such are NOT included here as more often than not, the full text content is from SELECTIONS of books. Other interesting factors: Ohlone has a weak literary criticism databases presence, but has a very strong nursing databases presence. Ohlone is one of the very few colleges statewide that subscribes to a federated search product. *******Solano already spends $28,000 more than we do on databases BEFORE getting more resources through an arrangement it has with the Public Library system up there (the total it buys from CCL is $74,509.00) West Valley subscribes to products that are SELECTIONS from products and thus, its number of periodicals with respect to its total content is smaller than it appears. They also have likely subscribed to most (if not all) Net Library ebooks collections which would make the number of ebook titles be in the thousands. 41 Appendix C: Collection Development Policy 1. Objective of the Library Collection a. Support curriculum of Chabot's course offerings b. Support student retention by providing easily accessible information c. Support achievement of an AA or AS degree d. Support job placement and transfer to four-year institutions e. Reflect the diversity of the student body f. Provide diverse and balanced perspectives g. Support development of critical thinking skills h. Promote life-long learning among the entire Chabot Community 2. Collection Analysis a. Current Levels of the Collection i. A thorough collection analysis is planned for AY 2010-2011 to determine the strengths and weaknesses in current collection development levels. Most subject areas are represented in the collection at levels II and III. b. Definition of Collection Levels i. Collection Level II is defined as, “A collection that is adequate to support general interest and initial study […] It includes judicious selection from currently published titles supported by selected, retrospective significant titles, a broad selection of works of more important writers; a selection of major journals; and current editions of the more significant reference tools and bibliographies pertaining to the subject” (Skokie 33). ii. Collection Level III is defined as, “A collection that is adequate to support study past high school or practitioner levels, or sustained independent study; which is adequate to maintain knowledge of a subject required for student or occupational needs of less than research intensity; or a popular collection of materials which has a large and diverse number of titles representing many aspects of the subject and some titles that will be kept for historical values. “ (Skokie 33-34). 3. Collection Goals a. Future Collection Levels i. After the collection assessment has taken place and gaps in the collection are identified, collection development monies will be allocated to raise 42 supported curriculum subjects areas to Collection Level III. Subject areas in allied disciplines will be at Level II. 4. Selection Criteria a. Curriculum Support i. Curriculum Outlines: One librarian, typically the Collection Development Librarian, will serve on the Curriculum Committee to stay abreast on the latest additions to the Chabot Course offerings. Approved Course Outlines submitted by instructors provide guidance on which materials would best support the information needs of Chabot students. ii. Division Liaison Work: Each librarian serves as a liaison to a division where they can get feedback and request about how the library is serving the needs of their area. iii. Faculty Suggestions: The online suggestion form is a way for the Chabot Community to provide guidance on which materials best support the curriculum. Faculty members are also invited to a biennial event where they are encouraged to review the collection in their subject area and weed materials that are no longer relevant. iv. Library Orientations: Librarians will make purchases based on specific course needs at the point of library orientations. v. Reference Transactions/Course Assignments: Librarians are constantly assessing the collection when providing reference assistance. When materials needed by students are not available at Chabot or Las Positas, librarians will purchase materials that support student assignments. b. Evaluation of New Materials i. Positive reviews from credible review sources (i.e., Choice) ii. Bibliographies for specific subject areas iii. Availability of materials at Las Positas iv. Appropriate reading levels for general, undergraduate and vocational audiences with an emphasis on basic skills students v. Currency of the materials vi. Cost of the item, relative to the funds available and import of that subject area vii. Material adds to a diverse and balanced collection 5. Types of Materials Collected 43 a. Books i. Hardbound books should be purchased when available. b. Reference Materials c. Course Reserves i. The instructor provides course reserves with instructions on the appropriate loan periods. d. Textbooks i. The library does not purchase textbooks. Instructors may utilize the course reserves system to circulate textbooks. e. Popular Fiction i. To serve the general reading interests of the Chabot College community, some of the collection budget will be dedicated to works of popular fiction. f. Duplicates i. Duplicates will be purchased based on the demand for the book (based on circulation statistics) and cost of the item. g. Audio/Visual i. Audio/Visual Materials are an important part of the Chabot College Library collection. Many titles directly support courses and faculty requests are generally fulfilled, budget allowing. All materials must be closed captioned in compliance with Section 508. DVDs are preferred over VHS when possible. h. Print Periodicals i. Print periodicals are currently still being purchased on a limited basis due to budget constraints. Currently, the print collection fills gaps in our electronic periodicals collection, as some titles are not available digitally. Electronic periodicals are preferred for their ease of access for students. i. Electronic Periodicals i. Electronic periodicals make up the bulk of web based materials in the collection. The Technology Librarian negotiates acquisitions of electronic databases and journal titles on an on going basis. j. Electronic books i. At the time, the Library does not really have an electronic books collection. With the growth of online courses and classes now being taught at remote centers, the Library should have at least a collection of reference electronic books available for students. E-Books need to be accessible in a way that there is no confusion in printing or downloading 44 portions, that they are ADA compliant, and that there is simultaneous access to materials. k. Web Based Materials i. Librarians also evaluate a selection of publically available websites and include them in the collection. ii. Criteria for inclusion of the sites are as follows: 1. Reliable content (authors or affiliated institutions are credible and authoritative in the subject area) 2. Site is updated regularly 3. No additional software is required to view the site (Java Script and Flash are acceptable) 4. Site is professional in its appearance and is well written 6. Weeding Policy a. The print periodical collection is weeded annually due to space considerations. Librarians weed monographs in print biennially. The criteria for discarding materials should be based on guidelines similar to that of the criteria for evaluation of new materials but also include: i. Relevance to current program ii. Physical condition of the book iii. Currency in current popular/scholarly discourse iv. Historical relevance (as a primary document) b. Discarded materials will be sent to Better World Books where 5% of the value of discarded materials will be donated to a non-profit of the library’s choice and the library will be given a store credit of 15% of the value of the books to make new purchases. 7. Gifts a. The library welcomes gifts. The Collection Development Librarian will evaluate the gifts and add them to the collection if the materials meet the guidelines for new materials. 45 Appendix D: Collection Analysis I. Circulation Statistics During the fiscal year of 2008-09, approximately 1,430 patrons used the library per day according to the building gate count. The SirsiDynix circulation reports reflect the following statistics: Approximately 9,315 books from the Stacks were checked out Approximately 5,148 AV items were checked out Approximately 11,000 Reserves items, including books and AV materials, were checked out 46 47 II. Age of the Collection Age of Monograph Collection 2/1/2010 Number of Records Imprints Pre-1950 Monographs 6,478, Percentage 8% 1950-1959 1960-1969 4,535 16,244 6% 21% 1970-1979 20,669 27% 1980-1989 1990-1999 11,918 8,793 15% 11% 2000Total 9,600 78,237 12% 100% 48 49 50 51 Year Pieces 1979 or Older 8,347 1980-1999 8,284 2000 or Later 2,601 Total Materials 19,232 52 Number of Items Purchased by Year Print Volumes (Books, serial backfiles government documents, etc.) Microform – Units Audiovisual Materials – Units Subscriptions –Titles including e-journals 20042005 804 20052006 1,676 20062007 1,920 20072008 1,568 20082009 1,399 107 534 133 747 0 409 0 369 0 0 226 157 53 156 126 130