Chabot College Program Review
Administrative Services Program Review Summary
Unit: Computer Support and Audio Visual
Division or Area to Which You Report: Administrative Services
Author(s) of this Unit Plan: Michael Seaton
Date: 11 March 2011
School Year Program Review Completed: 2010
Audience: IPBC; Program Review Committee; Deans/Unit Administrators; Budget Committee
Purpose: To provide evidence of progress on from previous year and to provide input into planning for subsequent years.
Instructions: If you have completed your unit plan last year, please update your timeline and answer the questions below. If you are updating/changing
your timeline, list the appropriate year in which revisions were made.
1A. Problem Statement: Summarize your original Program Review conclusions (or if this was done in last year’s unit plan, please update).
1B. Analysis: What was the basis for these new and/or continuing conclusions?
The requirements and demands for technology (phones, audio visual, computers, and network) are increasing with no increase in budget, work
force or support. The office has an opportunity to increase support and the challenge to find solutions that do not increase our budget or staffing.
Additional remote campuses and labs on/off campus are going to require new methods of operation and support
2. List your accomplishments. How do they relate to your program review and previous unit planning? Please cite any relevant data
elements (e.g., efficiency, productivity, survey results, etc.).
Replaced over 440 computers on campus – inventory.
Improved wireless locations up to 18 on campus.
3. List your new and continuing unit goals. Based upon what you accomplished, do you have any changes you are making to your goals or
timeline? Please make any revisions to the timeline on the next page.
Continuing goals (if you did not do a unit plan, skip to the next box):
Deployed over 400 computers and upgraded servers for providing remote management of the individual computers in the last year.
Converted over 300 phones to a more stable platform.
Chabot College Program Review
New goals:
4. Discuss how these goals support the college Strategic Plan goals and/or strategies.
Continuing goals (if you did not do a unit plan, skip to the next box):
Provided a 72 hour completion average of trouble tickets for the campus. Improved phone system by moving to a more stable platform.
Computer Support responded to 1812 tickets averaging 96 hours per ticket resolution. This does not special projects, new installations or
emergency call.
New goals:
Improve remote management of computers for more efficient repair times.
5. Solution: Cut and paste your previous timeline and update the “Accomplished?” column, if necessary. Detail the plan for accomplish
your goals. If you are making revisions to your activities or timeline, please indicate that in the “Revised?” column.
Unit Action Plan Timeline
No.
Timeline
Milestone Activity
Person(s)
Responsible
Accomplished?
Yes/No/
In Progress*
Revised?
Yes / No
If yes, list
revision year
Do you need
additional funds
to support this
activity?
Yes/No
If, yes, what
type?**
1
2009-2011
Upgrade Phone System
District
In Progress
No
yes
2
2010-2011
Permanent Supervisory position for Computer Support/Audio Visual
District
In Progress
No
yes
3
2010-2011
Replace 20 year old PA system for campus
Chabot
Yes
yes
no
Chabot College Program Review
No.
Timeline
Milestone Activity
Person(s)
Responsible
Accomplished?
Yes/No/
In Progress*
Revised?
Yes / No
If yes, list
revision year
Do you need
additional funds
to support this
activity?
Yes/No
If, yes, what
type?**
5
2010-2012
Virtualized Desktop
Computer Support No
6
2010-2012
Upgrade Filer to new document Imaging System
District/Chabot
7
2010-2012
Train Audio Visual in computer repair.
Chabot
No
District has task Yes
now
Yes
No
* Note: As you may be carrying over or planning new activities for this planning cycle, this column should list that all activities are “In Progress.”
** List types such as “equipment,” “supplies,” “staffing,” “contractual services,” etc…
Yes - bond
Yes-bond
Yes-Training