Chabot College Fall 2015 Student Satisfaction Survey: Students in Major Race-ethnicity Groups
Chabot College
Student Satisfaction Survey: Students in Major Race-ethnicity Groups
October 2015
Percentage Distribution of All Survey Items
Based on a sample of 1,296 student course enrollments
Percentage who were satisfied or very satisfied
Satisfaction with Overall Experiences at Chabot
Overall experience at Chabot College
Overall experience with instructors
Overall experience with other college staff
Progress towards my educational goal
Preparation for transfer to four-year college or university
Preparation for obtaining employment in my field of study
African
Asian
American American Filipino
(n=160) (n=262) (n=130)
84%
87%
73%
77%
67%
55%
75%
76%
59%
65%
50%
35%
86%
85%
62%
67%
55%
47%
Latino
(n=490)
86%
81%
68%
71%
53%
44%
White
(n=254)
89%
84%
68%
71%
60%
44%
Percentage who were satisfied or very satisfied
Satisfaction with College Facilities
Classroom (lecture or group work)
Science Labs: Bldg. 2100 (Biology, Anatomy, Physio, Micro)
Science Labs: Bldgs. 3900/1800 (Chemistry, Physics, Computer Sci)
Technology labs (Auto, Electronics, Machine Tool, Welding)
Computer labs in library and departments
Availability/working order of equipment in all labs
Art/music/theatre/drama studios and performance areas
Physical Education and Athletes Facilities
Bldg. 100 downstairs (lobby, tutoring, study rooms, etc.)
Bldg. 700 downstairs (A&R, Fin Aid, Online Servs, Assesment)
Bldg. 700 upstairs (Counseling, Career/Trnsfr Ctr, Special Progs)
Library
Cafeteria
Parking Facilities
Maintenance/cleanliness of building and grounds
Percentages can be plus or minus for:
Af Am: 9%, Asian: 7%
Filip: 9%, Lat: 5%, White: 7%
African
Asian
American American Filipino
(n=160) (n=262) (n=130)
84%
60%
63%
71%
55%
63%
80%
62%
61%
Latino
(n=490)
White
(n=254)
80%
57%
58%
78%
63%
64%
76%
65%
74%
76%
74%
72%
81%
59%
47%
73%
77%
74%
76%
72%
73%
71%
82%
55%
48%
73%
Not Available
74%
78%
83%
79%
86%
80%
81%
66%
59%
74%
71%
64%
65%
72%
71%
66%
76%
45%
40%
64%
Chabot College Office of Institutional Research - 2/22/2016
79%
77%
74%
73%
73%
71%
82%
48%
46%
71%
Page 1
Chabot College Fall 2015 Student Satisfaction Survey: Students in Major Race-ethnicity Groups
Percentage who agree or strongly agree
Campus climate
African
Asian
American American Filipino
(n=160) (n=262) (n=130)
I feel welcome at Chabot.
I am treated with respect by instructors, administrators, and other staff.
At Chabot, there is general respect for differences in:
race-ethnicity
gender
physical disability
transgender/queer identities
age
sexual orientation
native language
religion
Overall, I feel safe at Chabot.
At Chabot, there is a college-wide commitment to student learning.
I would encourage others to attend this college.
81%
91%
85%
87%
87%
74%
85%
76%
81%
77%
84%
81%
82%
66%
79%
77%
81%
79%
70%
81%
72%
73%
75%
71%
68%
66%
78%
94%
95%
93%
91%
87%
93%
88%
89%
84%
68%
72%
76%
Latino
(n=490)
White
(n=254)
76%
85%
91%
90%
89%
82%
87%
85%
84%
83%
83%
76%
80%
77%
91%
87%
87%
85%
74%
85%
81%
79%
74%
80%
69%
76%
Percentage who agree or strongly agree
Diversity
African
Asian
American American Filipino
(n=160) (n=262) (n=130)
Chabot College promotes positive interactions among different ethnic/cultural groups.
My classes teach me to work w/ people from diverse groups (cultures, sexualities, ages).
Campus activities increase my understanding of people of diverse groups.
The cultural background and ethnicity of instructors makes a difference for my success.
I value making friends with students of other cultural or ethnic groups.
Percentages can be plus or minus for:
Af Am: 9%, Asian: 7%
Filip: 9%, Lat: 5%, White: 7%
79%
75%
61%
60%
75%
61%
70%
59%
45%
71%
Chabot College Office of Institutional Research - 2/22/2016
76%
77%
62%
60%
80%
Latino
(n=490)
76%
76%
60%
53%
78%
White
(n=254)
73%
72%
55%
51%
78%
Page 2
Chabot College Fall 2015 Student Satisfaction Survey: Students in Major Race-ethnicity Groups
Percentage of those who used it who were satisfied or
very satisfied
Experience and Satisfaction with Student Services*
Admissions and Records Office
Online Orientation
Assessment Testing Center
Counseling Appointments
Front Desk Counseling (quick question)
Financial Aid Office
Student Online Services in Bldg. 700
Career and Transfer Center
Office of Student Life (Clubs, Activities, Events)
Student Government (Student Senate of Chabot College)
Student Health Center
Library
Tutoring in Bldg 100 (Learning Connection, WRAC, ESL)
Tutoring in Room 3906 (Math, STEM)
Communication Lab in Rm 803
Disabled Students Programs and Services (DSPS)
Extended Opportunity Programs and Services (EOPS)
PACE Degree amd Transfer Program for Working Adults
Veteran's Office
Children's Center
Intercollegiate Athletics
College Bookstore
Food Services
Campus Safety and Security
Wireless access on campus
African
Asian
American American
(n=160) (n=262) Filipino
(n=130)
95%
89%
92%
77%
90%
80%
93%
94%
93%
85%
96%
98%
98%
91%
95%
98%
93%
85%
100%
91%
90%
86%
74%
86%
60%
82%
84%
86%
62%
79%
75%
84%
73%
82%
76%
82%
91%
90%
88%
84%
84%
88%
82%
83%
76%
81%
83%
59%
82%
52%
91%
91%
94%
78%
83%
84%
96%
87%
80%
85%
88%
92%
90%
89%
84%
89%
80%
89%
80%
85%
86%
82%
74%
81%
61%
Latino
(n=490)
88%
86%
92%
71%
82%
81%
94%
83%
87%
77%
90%
93%
88%
85%
90%
89%
84%
92%
89%
88%
92%
85%
75%
86%
57%
White
(n=254)
90%
87%
86%
68%
82%
77%
95%
88%
82%
70%
86%
93%
92%
84%
83%
89%
84%
80%
82%
76%
91%
84%
70%
86%
52%
* Satisfaction with student services may not necessarily reflect satisfaction with the staff or the service, but with the overall process. For instance, in the case of Counseling,
this includes contacting the front desk, making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions
of counselor shortages.
Percentages can be plus or minus for:
Af Am: 9%, Asian: 7%
Filip: 9%, Lat: 5%, White: 7%
Chabot College Office of Institutional Research - 2/22/2016
Page 3
Chabot College Fall 2015 Student Satisfaction Survey: Students in Major Race-ethnicity Groups
Percentage who responded often or very often
Engagement in Learning
Averaging all your classes over all your semesters at Chabot,
how often have you done the following activities?
African
Asian
American American
(n=160) (n=262) Filipino
(n=130)
Latino
(n=490)
White
(n=254)
In my classes my instructors have:
• made me feel respected...
• made me feel included in the class...
• encouraged me to participate in class…
• communicated to me that I have the ability to do the work…
• communicated to me that I can succeed in college...
• communicated to me that I belong at this college...
87%
85%
83%
78%
71%
63%
73%
74%
71%
62%
60%
50%
87%
86%
80%
77%
70%
62%
87%
86%
83%
74%
70%
59%
87%
86%
84%
79%
69%
59%
In my classes I have:
• asked questions...
• participated in large class discussions...
• participated in small in-class discussions or projects...
• made a presentation to the class...
68%
67%
77%
59%
48%
52%
63%
46%
56%
56%
77%
52%
61%
61%
74%
59%
65%
68%
80%
50%
Outside of class time I have:
• discussed class topics or assignments with other students from my classes...
• met as a study group with other students from my classes...
• talked about class topics with family, friends, and others...
• used Email, Blackboard or other electronic means to communicate w/ an instructor
• met with my instructor to discuss assignments or my progress...
• volunteered in a community organization as part of a regular course...
43%
33%
55%
65%
48%
25%
42%
24%
39%
58%
29%
13%
52%
37%
50%
75%
39%
14%
50%
30%
60%
65%
36%
18%
44%
26%
61%
61%
29%
11%
On campus I have:
• tutored or taught other students (paid or voluntary)...
• participated in campus clubs, student government, or intercollegiate sports...
• had serious conversations with students of different religious beliefs or political opinions...
19%
23%
19%
11%
11%
11%
12%
13%
12%
8%
17%
13%
10%
15%
12%
Percentages can be plus or minus for:
Af Am: 9%, Asian: 7%
Filip: 9%, Lat: 5%, White: 7%
Chabot College Office of Institutional Research - 2/22/2016
Page 4
Chabot College Fall 2015 Student Satisfaction Survey: Students in Major Race-ethnicity Groups
College-wide Learning Goals
As a result of being at Chabot,
how much progress have you made in the following areas?
Percentage who responded some or a lot
African
Asian
American American Filipino
(n=160) (n=262) (n=130)
Latino
(n=490)
White
(n=254)
Communication:
• Reading effectively..
• Writing effectively..
• Speaking effectively..
• Communicating with respect for the views of others..
• Using computer technology to communicate..
81%
86%
83%
88%
81%
79%
77%
74%
79%
68%
86%
85%
82%
91%
81%
82%
84%
82%
86%
76%
71%
76%
70%
80%
67%
Critical Thinking:
• Recognizing valid research information on the Internet
• Critical thinking (evaluating, analyzing, questioning)..
• Problem-solving (applying knowledge to new situations)..
• Mathematical skills..
• Thinking for myself..
82%
84%
83%
70%
86%
76%
76%
75%
74%
81%
74%
80%
83%
72%
87%
82%
87%
85%
68%
86%
75%
76%
76%
69%
80%
Global and Cultural Involvement & Responsibility:
• Understanding diverse philosophies, cultures, and ways of life..
• Becoming informed about current issues affecting the US and the world..
• Ability to make a positive contribution to my community..
• Developing a personal code of values and ethics..
77%
73%
67%
73%
65%
64%
59%
66%
81%
74%
66%
76%
75%
73%
66%
74%
66%
61%
59%
62%
Development of the whole person:
• Balancing the health of my mind, body, and spirit..
• Discovering my own potential..
• Developing my creative abilities..
• Developing clear educational or career goals..
• Developing a love of learning..
73%
84%
83%
82%
81%
66%
68%
65%
66%
66%
80%
79%
76%
77%
68%
68%
78%
74%
77%
74%
61%
73%
65%
72%
65%
Percentages can be plus or minus for:
Af Am: 9%, Asian: 7%
Filip: 9%, Lat: 5%, White: 7%
Chabot College Office of Institutional Research - 2/22/2016
Page 5
Chabot College Fall 2015 Student Satisfaction Survey: Students in Major Race-ethnicity Groups
Use of Library Resources
I have used the library to:
Study
Do research
Use Chabot Library Website
Check out a laptop
Percentage of all students
African
American
(n=160)
76%
51%
34%
7%
Asian
Filipino
Latino
White
America
(n=130) (n=490) (n=254)
(n=262)
82%
77%
70%
67%
49%
53%
56%
47%
25%
29%
36%
30%
4%
5%
5%
3%
Percentage who were satisfied or very satisfied
Satisfaction with Library Resources
Library hours
Chabot Library website
Hard copy books & DVDs
Study space
Research help by librarians
Library computer lab
Computers
To complete Chabot class assignments, I use:
My own computer/phone
Friend/relative's computer/phone
Chabot College's computers
African
American
(n=160)
89%
91%
87%
91%
93%
94%
Percentage who responded sometimes or always
African
American
(n=160)
91%
38%
80%
Was on one or more waitlist(s)
Got into one or more classes from a waitlist
Percentages can be plus or minus for:
Af Am: 9%, Asian: 7%
Filip: 9%, Lat: 5%, White: 7%
Asian
America
(n=262)
98%
37%
76%
Filipino
(n=130)
100%
35%
73%
Latino
(n=490)
White
(n=254)
96%
28%
75%
95%
29%
64%
Percentage of those responding
Waitlists
Waitlist Status
Asian
Filipino
Latino
White
American
(n=130) (n=490) (n=254)
(n=262)
88%
92%
88%
91%
87%
94%
94%
91%
88%
90%
87%
85%
87%
93%
92%
93%
86%
89%
88%
87%
94%
94%
93%
94%
African
American
(n=160)
52%
51%
Asian
Filipino
Latino
White
American
(n=130) (n=490) (n=254)
(n=262)
59%
57%
47%
49%
56%
54%
47%
51%
Chabot College Office of Institutional Research - 2/22/2016
Page 6
Chabot College Fall 2015 Student Satisfaction Survey: Students in Major Race-ethnicity Groups
Financial Hardships
Percentage of all students
This semester, I'm having a hard time paying for:
Transportation
Housing
Books
Food
African
American
(n=160)
36%
20%
51%
21%
Asian
Filipino
Latino
White
American
(n=130) (n=490) (n=254)
(n=262)
19%
26%
21%
22%
16%
12%
21%
16%
61%
66%
65%
44%
18%
17%
19%
15%
Students with these numbers of financial hardships:
One
Two
Three
Four
At least one financial hardship
39%
13%
11%
11%
72%
African
American
(n=160)
Student with at least one hardship
48%
16%
7%
5%
74%
44%
21%
8%
7%
79%
35%
16%
6%
4%
61%
How much success is affected
Percentage affected some or a lot
Effects of Financial Hardships on Success
Financial Hardships
44%
20%
6%
5%
75%
Asian
American
(n=262)
Filipino
(n=130)
Latino
(n=490)
White
(n=254)
85%
79%
86%
83%
82%
74%
90%
100%
100%
72%
92%
87%
86%
81%
95%
100%
83%
75%
88%
98%
100%
78%
80%
93%
100%
Number of financial hardships
One
Two
Three
Four
Percentages can be plus or minus for:
Af Am: 9%, Asian: 7%
Filip: 9%, Lat: 5%, White: 7%
Chabot College Office of Institutional Research - 2/22/2016
Page 7