Chabot College Fall 2015 Student Satisfaction Survey: All Students
Chabot College
Student Satisfaction Survey: Student Sample
October 2015
Percentage Distribution of All Survey Items
Based on a sample of 1,667 student course enrollments
Percentage who
were
Satisfaction with Overall Experiences at Chabot
Overall experience at Chabot College
Overall experience with instructors
Overall experience with other college staff
Progress towards my educational goal
Preparation for transfer to four-year college or university
Preparation for obtaining employment in my field of study
83%
81%
65%
70%
55%
43%
Satisfaction with College Facilities
Classroom (lecture or group work)
Science Labs: Bldg. 2100 (Biology, Anatomy, Physio, Micro)
Science Labs: Bldgs. 3900/1800 (Chemistry, Physics, Computer Sci)
Technology labs (Auto, Electronics, Machine Tool, Welding)
Computer labs in library and departments
Availability/working order of equipment in all labs
Art/music/theatre/drama studios and performance areas
Physical Education and Athletes Facilities
Bldg. 100 downstairs (lobby, tutoring, study rooms, etc.)
Bldg. 700 downstairs (A&R, Fin Aid, Online Servs, Assesment)
Bldg. 700 upstairs (Counseling, Career/Trnsfr Ctr, Special Progs)
Library
Cafeteria
Parking Facilities
Maintenance/cleanliness of building and grounds
2/1/16
Satisfied or
Very Satisfied
Satisfied or
Very Satisfied
77%
59%
62%
Not available
this year
74%
69%
73%
73%
74%
70%
80%
54%
46%
69%
Responses to
each question
Percentage of those responding
Margin of
Error
Very
Dissatisfied
Dissatisfied
Neither
Dissatisfied
Nor Satisfied
1%
1%
1%
1%
3%
5%
3%
3%
5%
7%
11%
10%
14%
16%
29%
22%
32%
42%
Very
Dissatisfied
Dissatisfied
Neither
Dissatisfied
Nor Satisfied
1%
2%
1%
4%
7%
4%
18%
32%
32%
58%
43%
44%
19%
16%
19%
1,559
825
820
94%
49%
49%
3%
4%
4%
1%
1%
1%
1%
2%
2%
1%
6%
11%
4%
3%
3%
3%
3%
4%
5%
3%
14%
18%
8%
22%
27%
23%
24%
20%
22%
16%
26%
25%
19%
52%
48%
46%
48%
49%
47%
50%
40%
35%
50%
23%
21%
27%
25%
25%
23%
30%
15%
11%
19%
1,271
940
1,002
1,175
1,401
1,410
1,519
1,461
1,496
1,615
76%
56%
60%
70%
84%
85%
91%
88%
90%
97%
3%
4%
4%
3%
3%
3%
3%
3%
3%
3%
Chabot College Office of Institutional Research
Satisfied
61%
55%
49%
50%
41%
31%
Satisfied
Pct. of
Very
Number
1,667
Satisfied
22%
26%
16%
20%
14%
12%
1,661 100%
1,657 99%
1,554 93%
1,629 98%
1,420 85%
1,421 85%
Pct. of
Very
Number
1,667
Satisfied
Page 1
2%
2%
3%
3%
3%
3%
Margin of
Error
Chabot College Fall 2015 Student Satisfaction Survey: All Students
Percentage who
Campus climate
Agree or
Strongly Agree
I feel welcome at Chabot.
I am treated with respect by instructors, administrators, and other staff.
At Chabot, there is general respect for differences in:
race-ethnicity
gender
physical disability
transgender/queer identities
age
sexual orientation
native language
religion
Overall, I feel safe at Chabot.
At Chabot, there is a college-wide commitment to student learning.
I would encourage others to attend this college.
76%
87%
87%
87%
86%
76%
85%
80%
81%
78%
78%
72%
75%
Strongly
Disagree
1%
1%
0%
0%
1%
0%
0%
0%
0%
1%
1%
1%
2%
Percentage who
Diversity
Agree or
Strongly Agree
Chabot College promotes positive interactions among different ethnic/cultural groups.
My classes teach me to work w/ people from diverse groups (cultures, sexualities, ages).
Campus activities increase my understanding of people of diverse groups.
The cultural background and ethnicity of instructors makes a difference for my success.
I value making friends with students of other cultural or ethnic groups.
2/1/16
72%
74%
57%
52%
77%
Responses to
each question
Percentage of those responding
Disagree
3%
2%
2%
1%
1%
1%
2%
1%
2%
3%
3%
4%
3%
Neither
Disagree Nor
Agree
Agree
20%
10%
11%
11%
12%
22%
13%
18%
17%
18%
17%
23%
20%
56%
61%
59%
60%
57%
53%
58%
55%
55%
54%
57%
54%
51%
Pct. of
Strongly
Agree Number 1,667
19%
26%
28%
27%
29%
24%
27%
25%
25%
24%
22%
18%
24%
1%
1%
1%
3%
1%
Chabot College Office of Institutional Research
Disagree
2%
3%
5%
9%
1%
Neither
Disagree Nor
Agree
25%
22%
37%
36%
21%
99%
99%
99%
99%
99%
98%
99%
99%
99%
99%
99%
99%
99%
3%
2%
2%
2%
2%
3%
2%
3%
3%
3%
3%
3%
3%
Responses to
each question
Percentage of those responding
Strongly
Disagree
1,661
1,644
1,642
1,644
1,642
1,637
1,647
1,645
1,650
1,645
1,658
1,652
1,657
Margin of
Error
Agree
53%
52%
43%
38%
50%
Pct. of
Strongly
Agree Number 1,667
19%
21%
14%
14%
27%
1,647
1,641
1,634
1,642
1,642
99%
98%
98%
99%
99%
Page 2
Margin of
Error
3%
3%
3%
3%
3%
Chabot College Fall 2015 Student Satisfaction Survey: All Students
Experience and Satisfaction with Student Services*
Percent
who
USED
service
Of those who
USED it:
Responses to
each question
Percentage of those responding who:
Heard of, but
Satisfied or Never Heard Never Used
Very Satisfied of Service
Used
Of those who USED service:
Not Satisfied
Satisfied
Pct. of
Very
Satisfied Number 1,667
Margin of
Error
Admissions and Records Office
80%
88%
3%
18%
12%
72%
16% 1,641 98%
2%
Online Orientation
74%
86%
6%
20%
14%
72%
14% 1,637 98%
3%
Assessment Testing Center
76%
89%
5%
19%
11%
73%
16% 1,630 98%
2%
Counseling Appointments
73%
69%
2%
24%
31%
52%
17% 1,638 98%
3%
Front Desk Counseling (quick question)
69%
82%
5%
26%
18%
63%
19% 1,629 98%
3%
Financial Aid Office
68%
79%
2%
30%
21%
60%
19% 1,628 98%
3%
Student Online Services in Bldg. 700
54%
92%
11%
35%
8%
71%
22% 1,627 98%
2%
Career and Transfer Center
33%
83%
12%
55%
17%
64%
19% 1,632 98%
4%
Office of Student Life (Clubs, Activities, Events)
28%
85%
20%
52%
15%
67%
19% 1,640 98%
4%
Student Government (Student Senate of Chabot College)
21%
79%
23%
55%
21%
60%
18% 1,638 98%
6%
Student Health Center
29%
87%
14%
57%
13%
63%
25% 1,636 98%
4%
Library
86%
93%
1%
13%
7%
63%
30% 1,635 98%
2%
Tutoring in Bldg 100 (Learning Connection, WRAC, ESL)
34%
90%
12%
54%
10%
64%
26% 1,632 98%
3%
Tutoring in Room 3906 (Math, STEM)
33%
87%
16%
52%
13%
60%
27% 1,636 98%
4%
Communication Lab in Rm 803
24%
87%
31%
45%
13%
63%
25% 1,633 98%
4%
Disabled Students Programs and Services (DSPS)
18%
89%
27%
54%
11%
58%
31% 1,638 98%
5%
Extended Opportunity Programs and Services (EOPS)
18%
85%
31%
51%
15%
54%
31% 1,639 98%
5%
PACE Degree amd Transfer Program for Working Adults
13%
84%
37%
49%
16%
63%
21% 1,635 98%
6%
Veteran's Office
13%
86%
40%
47%
14%
57%
29% 1,640 98%
6%
Children's Center
14%
84%
29%
58%
16%
60%
24% 1,638 98%
6%
Intercollegiate Athletics
20%
89%
33%
46%
11%
62%
26% 1,626 98%
5%
College Bookstore
89%
84%
2%
9%
16%
62%
22% 1,629 98%
2%
Food Services
72%
70%
6%
22%
30%
58%
12% 1,637 98%
3%
Campus Safety and Security
74%
85%
4%
22%
15%
68%
17% 1,637 98%
3%
Wireless access on campus
85%
55%
5%
10%
45%
42%
13% 1,643 99%
3%
* Satisfaction with student services may not necessarily reflect satisfaction with the staff or the service, but with the overall process. For instance, in the case of Counseling, this includes
contacting the front desk, making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
2/1/16
Chabot College Office of Institutional Research
Page 3
Chabot College Fall 2015 Student Satisfaction Survey: All Students
Percentage who
responded
Engagement in Learning
Averaging all your classes over all your semesters at Chabot,
how often have you done the following activities?
Percentage of those responding
Responses to
each question
Pct. of Margin of
Very
Often Number 1,667
Error
Often or Very
Often
Never
Sometimes
Often
83%
83%
80%
73%
68%
57%
1%
1%
2%
8%
11%
22%
16%
16%
17%
19%
21%
21%
45%
47%
44%
40%
37%
32%
38%
36%
37%
33%
31%
26%
Never
Sometimes
Often
Very
Often
61%
5%
34%
35%
62%
74%
54%
7%
2%
17%
32%
23%
29%
35%
44%
31%
Never
Sometimes
Often
Very
Often
46%
29%
54%
64%
35%
16%
15%
38%
12%
9%
25%
67%
39%
33%
34%
27%
40%
16%
29%
19%
33%
35%
23%
10%
17%
10%
21%
29%
12%
6%
On campus I have:
• tutored or taught other students (paid or voluntary)...
11%
• participated in campus clubs, student government, or intercollegiate sports...
17%
• had serious conversations with students of different religious beliefs or political opinions...
14%
Never
Sometimes
Often
Very
Often
77%
73%
66%
12%
11%
20%
6%
9%
8%
5%
8%
6%
In my classes my instructors have:
• made me feel respected...
• made me feel included in the class...
• encouraged me to participate in class…
• communicated to me that I have the ability to do the work…
• communicated to me that I can succeed in college...
• communicated to me that I belong at this college...
In my classes I have:
• asked questions...
• participated in large class discussions...
• participated in small in-class discussions or projects...
• made a presentation to the class...
Outside of class time I have:
• discussed class topics or assignments with other students from my classes...
• met as a study group with other students from my classes...
• talked about class topics with family, friends, and others...
• used Email, Blackboard or other electronic means to communicate w/ an instructor
• met with my instructor to discuss assignments or my progress...
• volunteered in a community organization as part of a regular course...
2/1/16
Chabot College Office of Institutional Research
1,632
1,632
1,632
1,629
1,619
1,624
98%
98%
98%
98%
97%
97%
2%
2%
3%
3%
3%
3%
26%
1,632
98%
3%
26%
30%
23%
1,626
1,628
1,622
98%
98%
97%
3%
3%
3%
1,624
1,621
1,622
1,617
1,620
1,617
97%
97%
97%
97%
97%
97%
3%
3%
3%
3%
3%
2%
1,606
1,606
1,607
96%
96%
96%
2%
2%
2%
Page 4
Chabot College Fall 2015 Student Satisfaction Survey: All Students
College-wide Learning Goals
As a result of being at Chabot,
how much progress have you made in the following areas?
Percentage who
responded
Responses to
each question
Percentage of those responding
Pct. of Margin of
Error
Some
or A lot
None
A little
Some
A lot Number 1,667
Communication:
• Reading effectively..
• Writing effectively..
• Speaking effectively..
• Communicating with respect for the views of others..
• Using computer technology to communicate..
79%
81%
79%
84%
73%
6%
4%
6%
4%
10%
15%
14%
15%
12%
17%
47%
44%
44%
38%
37%
32%
37%
35%
45%
36%
Critical Thinking:
• Recognizing valid research information on the Internet
• Critical thinking (evaluating, analyzing, questioning)..
• Problem-solving (applying knowledge to new situations)..
• Mathematical skills..
• Thinking for myself..
None
A little
Some
A lot
78%
82%
81%
71%
84%
6%
4%
4%
12%
4%
16%
15%
15%
18%
12%
39%
40%
41%
39%
34%
39%
42%
40%
32%
50%
Global and Cultural Involvement & Responsibility:
• Understanding diverse philosophies, cultures, and ways of life..
• Becoming informed about current issues affecting the US and the world..
• Ability to make a positive contribution to my community..
• Developing a personal code of values and ethics..
None
A little
Some
A lot
72%
69%
64%
70%
9%
10%
13%
11%
19%
21%
23%
19%
41%
38%
38%
38%
32%
32%
26%
32%
Development of the whole person:
• Balancing the health of my mind, body, and spirit..
• Discovering my own potential..
• Developing my creative abilities..
• Developing clear educational or career goals..
• Developing a love of learning..
None
A little
Some
A lot
68%
75%
72%
74%
72%
12%
8%
10%
8%
10%
20%
17%
19%
17%
18%
37%
38%
36%
36%
35%
32%
38%
36%
38%
37%
2/1/16
Chabot College Office of Institutional Research
1,453
1,483
1,468
1,468
1,445
87%
89%
88%
88%
87%
3%
3%
3%
2%
3%
1,474
1,507
1,506
1,427
1,492
88%
90%
90%
86%
90%
3%
3%
3%
3%
2%
1,420
1,431
1,409
1,390
85%
86%
85%
83%
3%
3%
3%
3%
1,482
1,523
1,500
1,523
1,512
89%
91%
90%
91%
91%
0%
3%
3%
3%
3%
Page 5
Chabot College Fall 2015 Student Satisfaction Survey: All Students
Use of Library Resources
I have used the library to:
Percentage of all
students
Use & Satisfaction with Library Resources:
Percent
Satisfied or
Very Satis
Percentage of those responding
Not
Satisfied
Satisfied
Very
Satisfied
Percentage of all students reporting on satisfaction:
Study
Do research
Use Chabot Library Website
Check out a laptop
73%
52%
32%
5%
Library hours
Chabot Library website
Hard copy books & DVDs
Study space
Research help by librarians
Library computer lab
78%
61%
43%
73%
51%
66%
89%
92%
86%
91%
88%
94%
11%
8%
14%
9%
12%
6%
66%
72%
71%
64%
65%
64%
24%
20%
16%
27%
23%
30%
Computers
To complete Chabot class
assignments, I use:
Percent
Sometimes
or Always
My own computer/phone
Friend/relative's computer/phone
Chabot College's computers
97%
33%
74%
Percentage of those responding
Never
3%
67%
26%
Sometimes
27%
29%
62%
Always
70%
4%
12%
Waitlists
Pct on one
or more
waitlist/ got
into class
Waitlist Status
Waitlists I was on this semester
Classes I got into from a waitlist
Financial Hardships
This semester, I'm having a hard time paying for:
Transportation
Housing
Books
Food
Students with these numbers of financial hardships:
One
Two
Three
Four
At least one financial hardship
2/1/16
52%
51%
Percentage of those responding
Number of waitlists/classes
0
1
2
3+
48%
24% 17%
11%
49%
28% 15%
8%
Effects of Financial Hardships on Success
Percentage of all
students
26%
19%
58%
18%
Pct success
affected
some or a
lot
Financial Hardships
Of students with at least one hardship:
84%
How much success is affected
Not at
all
Some
A lot
16%
58%
26%
24%
10%
4%
3%
58%
68%
47%
38%
18%
22%
49%
60%
Of students with each number of financial hardships:
41%
19%
9%
6%
74%
Chabot College Office of Institutional Research
One
Two
Three
Four
76%
90%
96%
97%
Page 6