The 6’D’s shaping
the future of work.
Dr. Nicola Millard
Head of Customer Insight & Futures,
BT Global Innovation Team
nicola.millard@bt.com
@DocNicola
The 6 ‘D’s’ driving the future of work
Dilbert
Dr. No
Copyright BT Global Services, 2015
Diversity
Droids
Dolly
Distance
2
The rise of diversity:
5 generations at work by 2020
40%
30%
20%
10%
0%
2020
2010
Traditionalists
Boomers
2030
Gen X
Gen Y
Gen Z
Source: London Business School, 2013
Copyright BT Global Services, 2015
3
The rise of diversity: mind the generation gap!
I am frustrated with the technology
available at work
62%
38%
42%
Gen Y
Gen X
Baby boomers
I don’t mind working out of work
hours if I can do my own thing
during work hours
56%
64%
59%
Gen Y
Gen X
Baby boomers
Use IM at work:
Gen Y – 31%
Gen X – 28%
Baby boomers – 19%
My day would be significantly
more productive if there was
better info sharing
68%
Gen Y
Gen X
Baby
boomers
54%
52%
“Baby boomers will remain committed to email and deeply suspicious of social media at work,
whilst Generation Y and Z rely on a number of social and mobile platforms to communicate”
London Business School FoW Consortium, Generational Cohesion Report, 2013.
Note: (Gen Y, 18-34), (Gen X, 35-50) and (Baby boomers 50+)
Copyright BT Global Services, 2015
4
The death of Dilbert: one size doesn’t fit all.
Communicate
Copyright BT Global Services, 2015
Contemplate
Concentrate
Collaborate
5
Dilbert:
Socialising in the Office, working in the Cloud
“Coffice” worker
Home worker
Activity based working
Copyright BT Global Services, 2015
Virtualised working
6
The death of distance:
Connecting the inner Neanderthal
Poor
Copyright BT Global Services, 2015
Rich
7
The death of Dolly: Techno stress...
36.4% of UK users in the Cambridge
study found technology at least
sometimes disrupted family life, with
10.5% finding that disruption regular.
Copyright BT Global Services, 2015
“
I worked for a guy who would use out of hours
emails and phone calls as a control and bullying
tactic. He would want to prove that you were always
available… it’s one of the reasons I loathe
Blackberries” Male, UK.
8
Techno stress and wellbeing: the balanced
communications diet
“
During an average
working day we
are interrupted
every 3 minutes.”
Professor Lynda Gratton,
The Shift, 2011.
1
2
3
4
5
Location
Rules
Awareness
Education
Balance
Copyright BT Global Services, 2015
9
The Death of
Dr No
Execs want easy collaboration &
communication
Brands want control of data &
working practices
97%
87%
57%
Corporate data on
personal devices
Have corporate data
on personal devices
Have remote
access
technologies
enabled (100% in
middle east)
Believe that BYOD
carries security risks
70% email
67% contact details
49% customer data
46% Login details
93%
of organisations allow employees to
BYOD. 100% in Hong Kong & Middle
East
44%
1 in 2
Have an official
BYOD policy.
say if we all worked
20% fewer hours
we’d achieve just as
much
Copyright BT Global Services, 2015
36%
Think staff are aware
of security risks
4%
42%
had lost
phone/laptop/tablets
which had work
documents/data on
of IT decision makers
think that their CEO
understands the
security risks.
10
The Rise of the Droid…
Pattern matching &
unstructured problem solving,
e.g. Watson.
Language & complex comms,
e.g. Siri, Narrative Science,
Lionsbridge.
IoT
“Hollowing out” &
“Uberisation” of work
Copyright BT Global Services, 2015
Autonomous mobility, fine
motor control, e.g. Baxter,
autonomous cars, computer
vision
11
Thank You.
Dr. Nicola Millard
Head of Customer Insight & Futures,
BT Global Innovation Team
BT Let’s Talk Blog:
http://letstalk.globalservices.bt.com/en/
author/nicolamillard/
nicola.millard@bt.com
@DocNicola