Railway Crime Safety Performance Report July 2006 If you would like to give feedback on any of the material contained in this report, or if you have any suggestions for future editions, please contact: Adrian Smith Safety Intelligence Analyst Rail Safety and Standards Board Evergreen House 160 Euston Road London NW1 2DX adrian.smith@rssb.co.uk The report can be downloaded at no cost from the RSSB website www.rssb.co.uk. © Copyright Rail Safety and Standards Board 2006 1 Executive summary 3 2 Introduction 5 3 Aims and objectives 6 4 Scope and structure of the report 6 4.1 Report scope 6 4.2 Report structure 6 5 Safety performance 7 5.1 Overview of safety performance 7 5.1.1 Trespass 8 5.1.2 Vandalism 9 5.1.3 Workforce assault 10 5.1.4 Passenger assaults 10 5.2 5.3 6 7 Trespass 12 5.2.1 Trespass and near misses 12 5.2.2 Analysis of trespass hotspots 15 Vandalism 18 5.3.1 Vandalism leading to train accidents 18 5.3.2 General vandalism on the railway infrastructure 22 5.3.3 Vandalism hotspots 24 5.4 Violence at work 27 5.5 Crime against persons 35 5.5.1 Performance indicators 35 5.5.2 General analysis 42 Risk profile 45 6.1 Risk profile - overall risk 45 6.2 Risk from assaults 48 6.3 Risk profile - summary and conclusions 51 Initiatives 53 7.1 National initiatives 53 7.1.1 Education 53 7.1.2 Rail Personal Security Group 54 7.2 Local initiatives 55 7.2.1 Spotlight: Northern Rail against youth crime 56 7.2.2 Examples of local initiatives 58 8 Appendix 1 - Fatalities and major injuries 64 9 Appendix 2 - Top 30 trespass hotspot locations (April to March) 65 10 Appendix 3 - Top 30 vandalism hotspot locations (April to March) 66 11 Appendix 4 - Crime-related research projects 67 12 Glossary 71 13 Definitions 73 2 Railway crime safety performance report 1 Executive summary On 27 May 2006, a 19-year-old student was fatally wounded near Oxenholme while travelling on a Glasgow to Paignton service. He had been stabbed by a fellow passenger.1 This event highlights the potentially serious nature of railway crime and the danger that subsequent media coverage could significantly effect public perceptions of personal security. This report considers all aspects of railway crime and covers crime information up to 31 March 2006. It also updates the last edition, which was presented in September 2005. To help disseminate good practice throughout the industry, we have taken a close look at the local initiatives being used to fight railway crime. Information was received from Network Rail and a wide range of Train Operating Companies (TOCs), which we have tabulated in section 7. We have also included a ‘spotlight’ feature on the many measures being undertaken by Northern Rail. Details of the ongoing research into railway crime-related issues are presented in Appendix 4. Some of the key safety facts presented in this edition of the report are as follows: In addition to the Oxenholme incident referred to above, there have been eight passenger/public murders on the railway since 2000. Five members of the workforce suffered major injuries from assaults in the first quarter of 2006. Two train drivers, one revenue protection officer, a conductor and a member of level crossing staff were the victims of physical assaults. The assaults occurred twice on stations, twice on board trains and once on a level crossing. This is in line with previous years, but highlights the differing job roles and site locations that are vulnerable. Key performance indicators suggest that several of the initiatives in place to tackle railway crime have had a positive effect. Recorded incidents of trespass and vandalism have shown annual improvements over the last five years, although the number of trespass fatalities did not follow this trend in 2005, which saw the highest number of fatalities since 2001. ‘Hotspots’ in both categories have however shown marked improvement, suggesting that local initiatives targeting these areas have been working. Fatalities and major injuries to trespassers had shown a decreasing trend between 2001 and 2004; however, 2005 was a particularly bad year, with the level returning to that seen in 2001. The first quarter of 2006 has also seen an increase when compared to the first quarter of 2005, although a sign of improvement is the total rate of near miss incidents with trespassers, which dropped between 2003 and 2005. For recorded incidents of vandalism, all three of the main categories showed improvements in 2005: trains being struck by missiles fell by 12%, obstructions being placed on the track fell by 5% and arson-related train fires fell by 50%. The general level of assaults is constant, although the level of reported verbal abuse and threats continue to rise. 1 Although this crime is outside the report’s timescale, we felt it should be highlighted, in order to show that these events, unfortunately, continue to occur. Railway crime safety performance report 3 According to the Safety Risk Model (SRM version 4), on average 191 fatalities and weighted injuries (FWI) occur each year. Just over 6% of the total risk results from workforce assaults, which - to put it in context - is about the same as the risk from train accidents. British Transport Police (BTP) crime data provides a useful means of analysing overall trends in crimes against the person, by location type, time of incident and particular crime (such as drink or weapon offences). This is viewed in relation to BTP, British Crime Survey and other police forces’ analyses. Recent analyses of SMIS and BTP data have highlighted the potential under estimate of passenger assault risk from data recorded in SMIS. Rail Safety and Standards Board (RSSB) is working closely with the BTP to research and understand the differences in the way in which assault-related data is recorded in SMIS and by the BTP. The Police Information System (PINS) data on victim type was unavailable for this edition, but negotiations are under way to allow its inclusion in the next railway crime report. We hope to issue guidance on the use of the different sources of data later in the year. 4 Railway crime safety performance report 2 Introduction A crime committed on railway property is a railway problem. Certain offences, like pickpocketing, can be easier to carry out at stations and on trains. However, assaults tend to occur wherever interfaces exist between the public and railway staff, such as revenue protection officers, ticket office employees and train managers. Our industry’s challenge is to manage the risk and work with the BTP to bring the perpetrators to justice. This report presents the levels of risk to passengers, the workforce and members of the public from crime. Recent trends are identified, in order to highlight areas of changing safety performance. The report also outlines the underlying causes that contribute to the current level of risk, along with the initiatives and research projects that are in hand to improve safety further. Information on fatalities and injuries is discussed throughout this document. In all cases, the fatalities that have occurred in a particular event, or group of events, are first considered in isolation. The major and minor injuries that arose are then taken into account. This enables injuries to be weighted in accordance with their relatively less serious outcome. The current weighting is 0.1 for each major injury and 0.005 for each minor injury, the combined measure being deemed ‘fatalities and weighted injuries’ (FWI). This replaces ‘equivalent fatalities’ (ef), which was used previously within the industry. We would appreciate your views on the content of this document, along with any ideas about additional information that you would like to see in future editions. Railway crime safety performance report 5 3 Aims and objectives RSSB’s suite of safety performance reports support the industry’s Strategic Safety Plan (SSP) by presenting detailed information on targeted topics. It is updated periodically so that trends may be observed as the industry addresses areas of high risk. The key aim of this report is to present information on the risk from all aspects of railway crime, ranging from trespass to vandalism and assaults. The report also details the many steps being taken to reduce this problem. 4 Scope and structure of the report 4.1 Report scope The report considers the railway network of Great Britain in relation to the following event types: • Trespass. • Vandalism: obstructions placed on the line, trains striking obstructions, stone throwing, arson, graffiti and damage of equipment and property. • Violence at work: verbal and physical assaults on staff. • Crime against persons: robbery, sexual offences, murder, attempted murder and assaults on passengers. The report contains safety data up to the end of March 2006. The Risk Profile section has been compiled using data from version four of the Safety Risk Model (SRM). 4.2 Report structure The report is in four main sections: Safety performance – here, key findings on trespass, vandalism, workforce assaults and crimes against the person are presented, with an emphasis on current trends. Risk profile – this section provides the results from the SRM relevant to railway crime. Current initiatives – national and local initiatives intended to minimise the risk from railway crime are shown in this section. This includes groups, strategies and conferences. Appendices – there are four main appendices, covering trespass, vandalism and crimerelated research projects. A glossary and table of definitions are also provided. 6 Railway crime safety performance report 5 Safety performance 5.1 Overview of safety performance This section presents a general overview of safety performance relevant to railway crime. A detailed assessment of the performance in each area is presented in the sections that follow. Chart 1 shows the risk from railway crime weighed against all risk on the railway (as indicated by version 4 of the SRM). It illustrates that, excluding suicide, railway crime incidents comprise approximately 37% of the total. The right-hand pie indicates that most of this comes from trespassers (77%), while the second highest risk arises from passenger, public and workforce assaults (21%). The remainder is made up of vandalism incidents. Chart 1. Railway crime risk in context of overall railway risk (excluding suicide) RSSB is working closely with BTP to research and understand the differences in the way in which assault-related data is recorded within SMIS and by the BTP. The two systems were designed for different purposes: BTP records and categorises criminal assaults in accordance with Home Office rules, whereas SMIS records incidents reported by rail staff where ‘in circumstances related to their work, a member of staff is assaulted, threatened or abused, thereby affecting their health, safety or welfare.’ Although SMIS does contain some records on assaults on passengers and members of the public, the vast majority of assaults recorded in SMIS are assaults on railway employees. Conversely, just 17.5% of assaults recorded by BTP are assaults on rail staff. SMIS data alone was used to estimate passenger assault risk in version 4 of the SRM. However, figures from the BTP indicate the number of passenger and public assaults per year is much higher than what was recorded in SMIS, and that rather than around three FWIs per year, as was profiled in version 4 of the SRM, the risk associated with these assaults could actually be closer to around 20 FWIs per year. This has now been incorporated into version 5 of the SRM, which will be published shortly. RSSB and BTP will continue to work together to improve the sharing of intelligence and information, and to understand the differences between the databases. The Police Information System (PINS) data on victim type was unavailable for this edition, but negotiations are under way to allow its inclusion in the next railway crime report. We hope to issue guidance on the use of the different sources of data later in the year. Railway crime safety performance report 7 Fatalities resulting from crime unfortunately do occur on the railway infrastructure. Between 1 January 2000 and 31 March 2006, there have been eight deaths resulting from such incidents: • On 8 January 2006, a man was fatally assaulted by a youth at Welwyn Garden City (London North Eastern) station. • On 31 August 2005, a woman jumped in front of a train at Southall station (Western) whilst holding her two children in her arms. All three were fatally injured. • On 6 September 2004, a man was fatally stabbed at Wood Green Station (London North East). • On 2 May 2004, a man was pushed in front of a moving train at Ainsdale station (London North West). He died from his injuries. • On 1 February 2004, a fight broke out on the platform at Highbury and Islington (South East). A man died en route to hospital from head injuries sustained during the altercation. His assailant was arrested and charged at the scene. • On 10 November 2002, at 03:56, an incident at White Hart Lane (South East) resulted in a person being fatally injured on the platform. The emergency services attended and the police declared the station a scene of crime. • On 3 August 2002, a man was pushed off a platform at Manchester Piccadilly into the path of a freight train (London North West). A man was later charged with murder. 5.1.1 Trespass Every year, a significant number of people lose their lives or sustain injuries while trespassing illegally on the railway. Chart 2 presents the number of trespass fatalities and injuries since 2001. It shows that the total number of trespassers killed on the railways had been falling every year. However, 2005 saw a return to the level of 2001. This increase has continued with the number of fatalities occurring over the period January - March 2006 being higher than for the same period in 2005. 8 Railway crime safety performance report Chart 2. 5.1.2 Trespass fatalities, major injuries and minor injuries Vandalism Vandalism has continued to show the encouraging downward trend seen over the last few years. Chart 3 illustrates both the overall trend and recent trends in the individual contributors to the problem. The reduction in the number of incidents reduces the risk from hazardous events with the potential for multiple fatalities, such as a derailment due to running into obstructions placed on the track by vandals, as well as single injury-related hazardous events, such as drivers and passengers being injured when missiles are thrown at trains. Chart 3. Vandalism on the railway Railway crime safety performance report 9 5.1.3 Workforce assault Chart 4 looks at all assaults on members of the workforce between January 2001 and March 2006. It suggests that assaults are becoming more frequent. However, most of the increase in the overall number of assaults is derived from the increase in verbal assaults. This stems largely from industry campaigns to encourage better reporting. Indeed, the overall risk in terms of total FWI per year indicates that the harm sustained in assaults has not increased, but decreased in 2005. Chart 4. Workforce assaults by type 5.1.4 Passenger assaults As mentioned at the start of this section, BTP data is viewed as a more effective way of estimating passenger assaults than SMIS. The following chart illustrates the trends in BTP recorded assaults from 2001 to 2006. As with Chart 4, it suggests that assaults are becoming more frequent; however, changes in recording practices and initiatives to persuade passengers and the public to file reports have had an influence on the overall trend. More detailed information may be found in section 5.5. 10 Railway crime safety performance report Chart 5. BTP recorded assaults Railway crime safety performance report 11 5.2 Trespass Over recent years, trespassers (excluding suicides) have accounted for the vast majority of all accidental fatalities on the railway. Tackling this criminal activity is therefore key, and becomes even more so when the effects of delays, trauma and health risks associated with clean-up operations are also considered. The open interface with the infrastructure provided at stations and level crossings, along with limited fencing over large sections of the railway, means that gaining access to the track is normally not difficult for those intending to trespass on the railway. It is important that public opinion be shifted to improve the general understanding of the dangers of trespassing. The seriousness of the potential wider consequences of the act must also be emphasised. Table 1 shows the numbers of accidental fatalities and injuries occurring to trespassers since 2001 (these are shown graphically in Chart 2). With the exception of 2004, there has been a yearly decrease in fatalities and injuries since 2001. The period from January 2006 to March 2006 has seen an unusually high number of fatalities. However, this is likely to fall as time elapses and information on coroner’s verdicts becomes available, since many will be reclassified as suicides. The number of minor injuries in 2006 is over four times that in the same period of 2005 and almost equal to the total number of minor injuries seen in 2004. Table 1. 5.2.1 Trespasser fatalities and injuries Trespass and near misses Chart 6 shows the trend in public near misses with trains per million train miles (MTM) broken down by age-group. No information is presented on trends in accidental trespass fatalities, as the correlation between the two incident types is poor. The chart shows: • A decreasing trend in the total rate of near misses per MTM between 2003 and 2005. • A year on year decreasing trend in the rate of youth near misses per MTM (yellow bars) since 2001 and in child near misses per MTM (red bars) since 2003. • An increase in the total rate of near misses per MTM between January and March 2006, compared with the same period in 2005. This is due to an increase in the adult and youth rates. 12 Railway crime safety performance report Chart 6. Trend in public near misses with trains Near miss data • Youth records selected where the words ‘youth’ or ‘teenage’ are present in the narrative. • Child records selected where the words ‘child’, ‘kid’, ‘girl’ or ‘young boy’ are present in the narrative. ‘Boy’ has been excluded since it is often used in the context of a youth or young-looking adult. • Adult records are all near misses minus youth and child near misses. Chart 7 shows that there has been only a small increase in the rate of recorded trespass incidents over the last 12 months. The well-defined seasonality of trespass reports is also clear, with many more events being recorded during the summer. There are two probable effects at play here. One is that the warmer weather is likely to result in more people going out for walks or trips, thus increasing the potential for trespassing. The second is that people on or around the track are more likely to be seen during the longer sunlight hours that this season enjoys. The chart also shows: • A high degree of correspondence between total trespass and total near miss incidents per month. • A decreasing trend in the rate of near misses per month since 2004. Railway crime safety performance report 13 Chart 7. Seasonality in public trespass and near misses Chart 8 depicts the weekly time profile of trespass incidents from 2001 to 2006. In general, the majority occur in the afternoon and early evening, before tailing off to lower levels during the night. There is an apparent downward trend in the overall levels of trespass from Monday to Sunday, with the exception of a peak in reported incidents on Saturdays, most of which occur in the evening. Incidents of public near misses with trains have a similar time profile to trespass during the day. However, they do not exhibit a strong trend over the whole week. Chart 8. 14 Trespass and near miss day of week and time of day profile Railway crime safety performance report 5.2.2 Analysis of trespass hotspots Trespass incidents are not evenly distributed across the network. Most occur at locations that experience multiple instances in a given year. Targeting specific problem areas can have the effect of reducing the overall level of trespass, whilst maximising the benefit of resources. The larger of the two charts in Chart 9 displays the numbers of trespass incidents occurring by concentration at individual sites between April 2005 and March 2006. It shows that trespass is indeed concentrated, with 56% of incidents occurring at locations with five or more reports per year. A small proportion (2%) takes place at locations with 25 or more reported incidents in the year. This is the lowest proportion since at least April 2000 - March 2001, when 3.45% of trespass incidents occurred at locations with 25 or more reported incidents in the year. This provides evidence that the policy of addressing trespass ‘hotspots’ is having a positive effect. The smaller of the charts in Chart 9 shows the number of locations where 10 and 15 or more acts of trespass are reported in the year. An increasing trend in trespass hotspots between April 2000 and March 2003 was followed by a fall in the number of locations fitting the hotspot criteria. April 2005 - March 2006 has seen an increase on the previous year, with levels rising above that of April 2000 to March 2001. Chart 9. Trespass concentration Table 2 presents the relationship between trespass hotspots with 10 or more trespass events in a year, and fatalities occurring at those same sites. It shows that: • Each year, around 200 locations have over 10 reported trespass incidents, accounting for about a quarter of all trespass incidents. Railway crime safety performance report 15 • Up to 34% of accidental trespass fatalities occur at trespass hotspot locations. There is no apparent trend in the numbers of these fatalities, and they are not correlated with the number of trespass hotspots. • Between 12% and 17% of suicides/suspected suicides occur at trespass hotspot locations. There is no trend in either the numbers of suicides, or the percentage of suicides occurring at trespass hotspot sites. • There is a good correlation between the number of hotspot locations and the number of suicides per year. This indicates that tackling the worst hotspots would also have an effect on reducing the total number of suicides per year. Table 2. Hotspots and fatalities Table 3 provides statistics on near misses and fatalities. A location deemed a ‘near miss hotspot’ must have seen two or more reported incidents in the same year. Table 3 shows that: • The number of near miss hotspots in April 2005 - March 2006 is the lowest since 2000. • Low numbers of accidental fatalities occur at these locations. There is a strong relationship between the numbers of these fatalities and the number of near miss hotspots. • A stronger relationship exists between the total number of accidental fatalities and the total number of near miss locations. • No significant relationship exists between suicides and near miss hotspots, highlighting the very deliberate and premeditated nature of suicide. Table 3. 16 Near miss hotspots and fatalities Railway crime safety performance report Table 4 shows the trespass hotspot locations that have seen the biggest improvements and largest deteriorations in performance from April 2005 to March 2006, compared with the same period a year earlier. It also details the locations that have persistently been the most heavily trespassed in the last five years. The average rankings for each of the five years are used as the measure; a low aggregate score means that a location has consistently occupied high positions in the list of all hotspots. Table 4. Current trespass hotspot performance in context Table 5 shows the number of hotspot sites that contribute 5% of the trespass incident totals for the periods indicated. An increase implies that the numbers of incidents at the most heavily trespassed locations are falling. During the period April 2005 - March 2006, the 25 most heavily trespassed locations contributed 5% of the total number of trespass incidents. This is the highest number since April 2000. Table 5. Sites contributing 5% of total trespass Railway crime safety performance report 17 5.3 Vandalism Vandalism is a serious issue for the rail industry. The impact, in terms of cost, train performance and safety is not insignificant. It ranges from small, relatively inconsequential acts of superficial property damage (such as graffiti) to much more serious acts of sabotage (like the placing of cars on the line). The total cost to the industry has been estimated to be around £250m2 per year. The main concern regarding acts of vandalism is the potential for such behaviour to cause harm to others, as a result of a train accident or other outcome (a serious station fire, for instance). Such activity also carries risk for the perpetrator, since it often takes place in an unsafe area. The principle types of vandalism are: • Loss of equipment function (eg level crossing telephones being broken or removed, preventing users from contacting the signaller). • Causing line-of-route obstructions (eg placing objects on the line in an attempt to derail trains). • Arson (eg train, station and lineside fires). • Individual malicious acts (such as throwing objects at trains and dangling objects from bridges). 5.3.1 Vandalism leading to train accidents The Precursor Indicator Model (PIM) provides an indication of the risk from train collisions, train derailments, trains striking buffer stops, train fires and trains striking road vehicles at level crossings. The risk indicator has a reference value of 100 at the end of March 2002 and the PIM provides a measure of the change in risk relative to this, based upon the rate of occurrence of 84 train accident precursors. Chart 10 shows the overall level of the PIM indicator, and the contribution that vandalism (red area) makes to it. Both have steadily decreased since 2000. The proportion that vandalism contributes to the PIM has also decreased steadily over the period, indicating that vandalism has diminished faster than the overall PIM. 2 The total cost estimate comes from the RSSB research programme document Trespass and vandalism cost modelling, published March 2004. 18 Railway crime safety performance report Chart 10. Vandalism contribution to the train accident precursor indicator model Chart 11 shows the vandalism element of the PIM risk indicator, broken down into its constituent parts. Chart 11. Breakdown of vandalism in the PIM The chart shows improvements in each of the individual indicators over the analysis period, with passenger train fires showing a good reduction in 2005. Passenger trains striking Railway crime safety performance report 19 objects is still the highest individual contributor to the vandalism risk group, accounting for 57%. Passenger train fires account for 30%. Recent trends in vandalism related to train accidents, as captured in SMIS, are shown in Chart 12. It is clear that there has been a steadily decreasing trend in acts of vandalism against trains. If the incident levels recorded between January and March 2006 continue, the fewer incidents in each category forecast for 2006 indicate that the annual trend observed since 2000 is likely to be maintained in 2006. In 2005, the number of trains struck by missiles fell by 12%, a very encouraging sign. Another positive sign is that the level of train fires as a result of vandalism fell by 50% in 2005. This is probably related to the presence of CCTV in the new rolling stock introduced to replace the Mark 1 electric multiple units used in the south east. Chart 12. Vandalism causing train accidents The trends are mirrored in the reportable incidents recorded over the same analysis period, as illustrated in Chart 13. The chart also highlights the proportion of reportable incidents, suggesting that incidents of trains being struck by missiles are becoming less serious in nature. While there was some early suggestion of improvement in the seriousness of incidents of trains striking objects due to vandalism, the level has now returned to just below that seen in 2000. 20 Railway crime safety performance report Chart 13. Reportable incidents of vandalism causing train accidents Trains continue to run into objects that have been left on the track by vandals. From the nature of the materials used in most of these incidents, it is clear that the culprits usually find an appropriate object in their immediate vicinity (that is, about the lineside). Chart 14 takes a look at the more serious incidents of trains striking objects from Jan 2000 to March 2006, listing the materials that were placed on the track. Chart 14. Trains running into serious obstructions – what did they strike? Railway crime safety performance report 21 It is also clear that a distinct time profile exists regarding vandalism incidents that lead to train accidents. Data suggests that the vast majority of infrastructure vandalism takes place during the afternoon and early evening. Chart 15 shows a pattern when looking at all vandalism events, and those that cause train accidents. The peak clearly lies between the hours of 5pm and 7pm. Chart 15. 5.3.2 Time profile of train accidents caused by vandalism (January 2000-March 2006) General vandalism on the railway infrastructure Vandalism occurs mainly at the trackside. As discussed previously, the reasons for this seem to be that there is less security here and that vandals are able to find a variety of objects suitable for their crimes in close proximity. The cross-section of locations that have experienced some sort of vandalism incident between January 2000 and the end of March 2006 is illustrated in Chart 16. Vandalism incidents at the trackside account for 80% of the total, with trains, stations, level crossings the other notable areas comprising the remainder. The proportion of trackside events is falling on a yearly basis, with 77% occurring in 2005 (down from 84% in 2000). The smaller pie chart provides an indication of the spread of territories where these events occur. 22 Railway crime safety performance report Chart 16. Where vandalism occurs The seasonality associated with instances of vandalism is presented in Chart 17. It is clear that there is a significant decreasing trend year-on-year, continuing with that seen in the last railway crime report (published in September 2005). It is also apparent that there is a significant seasonal pattern, with clear peaks in the summer months and troughs in the winter. The level during peak times is approximately twice that seen during troughs, mirroring the trend seen in trespass incidents. Chart 17. Vandalism presented by seasonality of recorded incidents Railway crime safety performance report 23 Unfortunately, the actual nature of the line of route offences recorded in SMIS is not easy to see. The BTP collects crime figures for these events and categorises them by type. This provides a much clearer picture of vandalism as a whole. The detail is presented in Chart 18, which shows that: • The number of ‘serious’ line of route offences (pink bars) continues to fall. Serious line of route offences are incidents of vandalism resulting in actual material damage, or where there are serious concerns for the safety of persons on the railway (such as when large objects are placed on the line). • Incidents for graffiti (yellow bars) have followed an increasing trend since 2001. • Recorded stone throwing incidents have decreased every year since 2001. Chart 18. 5.3.3 ‘Serious’ line of route and other vandalism offences (source BTP) Vandalism hotspots Although vandalism is not limited to one area or one type of crime, there are definite ‘hotspots’ where a greater-than-average number of incidents take place. The following section is an analysis of their concentration. Chart 19 shows vandalism incidents over the last analysis year (in this case, April 2005 to March 2006), grouped into bands according to how many instances there were at a specific location. The smaller chart also displays the trend in the number of hotspots with ten or more incidents in a year. From these charts we see that: • 24 Over the period April 2005 - March 2006, 87% of vandalism incidents occurred at locations where there has been more than one instance of vandalism. This highlights the point that specific areas can be targeted to reduce vandalism levels with expected positive results. Railway crime safety performance report • Most acts of vandalism occur at locations with 2 - 4 and 5 - 9 recorded instances a year. • The smaller chart shows that, since April 2000, the number of sites with ten or more events per year has been falling consistently. This would suggest that work being carried out to tackle vandals in hotspot areas has been successful, and continues to be so. • It is clear that vandalism events are not evenly distributed across the network. There are significant hotspots where problems are more likely to occur. Over the period April 2005 - March 2006, 54% of incidents occurred at locations where five or more acts of vandalism were reported. Chart 19. Concentration of vandalism incidents Table 6 presents the extent to which acts of vandalism that cause trains to run into obstructions and missiles to strike trains are concentrated in the same places as where other forms of vandalism occur. The information presented in the table covers locations with 10 or more acts of vandalism reported in any April to March period. It shows that the downward trend in the proportion of total vandalism events, reportable and serious running into obstruction events, and reportable missile strikes occurring at vandalism hotspots, has continued. This demonstrates again that vandalism hotspot policy has been particularly effective in these areas. Railway crime safety performance report 25 Table 6. Vandalism hotspots and reportable train accidents due to vandalism Table 7 shows the change in performance per the period April 2005 - March 2006, compared with April 2004 - April 2005. It also highlights the most persistent hotspots. Note that, over the past five years, none of the locations that have seen the largest decline in performance feature in the consistently highest ranked list. Another point to mention here is that three of the most improved hotspots also feature in the consistently highest ranked list, once again proving that successful work is being done to tackle the vandalism hotspot problem. Table 7. Looking at the extent of vandalism at the worst sites gives us another chance to confirm whether work being done to tackle hotspot areas is succeeding. Table 8 shows the number of vandalism sites that contribute 5% of total vandalism incidents. An increase in the number of sites making up the contribution indicates that the hotspot policy has worked at the most heavily vandalised locations. Note from the table that none of the years have been worse than the previous year, suggesting consistent success in tackling these problem locations. Table 8. 26 Railway crime safety performance report 5.4 Violence at work Violence at work is a significant issue for the railway, but it is not one that is unique to the industry. As is common with other public-facing services (for example the National Health Service), there are many daily assaults to the workforce. These can take the form of verbal abuse and threats, which will often result in shock, to actual physical assault which may lead to injuries and absence from work. These assaults are taken seriously by the industry; indeed, they are not tolerated and wherever possible - the offenders are prosecuted. During the last five years, the issue of workforce assaults has become increasingly prominent. As part of the industry’s commitment to tackling the issue, changes were made to SMIS (the industry’s central conduit for the collection of staff assaults, threats and abuse) last April. The modifications were made to gain a better understanding of the incidents so that appropriate actions may be taken. The analysis which follows is designed to: • Give an overview of the trends in workforce assaults and the resulting injuries. • Provide a breakdown of the contributing factors and geographical aspects. • Summarise the quality of the input data. Five members of the workforce suffered major injuries from assaults in the first quarter of 2006. Unfortunately, this number is in line with previous years (the total for 2005 was 12). These five major injuries highlight the range of job roles and site locations which are vulnerable to assault. Two train drivers and one each of revenue protection, conductor and level crossing staff were the victims of physical assaults; they occurred twice on stations, twice on board trains and once on a level crossing. It appears that any activity that involves public interaction carries the risk from assault. So, what is the risk from assault? According to the SRM version 4, each year there is on average 191 fatalities and weighted injuries (FWI). Chart 20 shows that just over 6% results from workforce assaults, which - to put it in context - is about the same as the risk from all train accidents. Later on in this chapter, we will look at how this risk breaks down by location and workforce type. Railway crime safety performance report 27 Chart 20. Workforce assaults in context Source: SRM version 4 Chart 21 illustrates the recent trends in assaults on the workforce, broken down by assault type: verbal abuse3, threats4 and assaults5. It clearly displays the result of the increased prominence being placed on this phenomenon. The encouragement of reporting and a supportive management policy has led to the reported increase in the rate of verbal abuse and threats. The chart also shows that the rate of those assaults more likely to result in a physical injury has, for the last sixteen months, remained constant at about 177 per month. During the first quarter of 2006, over 1,200 reported assaults on the workforce were reported. This equates to over 14 every day: 45% were physical assaults, 10% were threats and the remaining 45% was verbal abuse. In the introduction to this chapter, we mentioned that the railway industry has similar problems to other public service providers. However, in addition, violence on the railways reflects a wider social problem. The RSSB Annual Safety Performance Report for 20056 looks at this issue in detail, and concludes that violence is a social problem; thus what happens on trains and in stations reflects what is happening in society at large. 3 Any verbal statement or physical act that is considered by the victim to be offensive, abusive or insulting, but is not accompanied by the actual use or threat of force. 4 Any verbal statement or physical act that does not amount to the actual use of force, but causes the victim to fear that some kind of force may be used against them. 5 The intentional use of force that results, or was intended to result, in a physical contact with the victim. If a weapon is produced but not used, or a missile is thrown but fails to make contact, then this also constitutes an assault. 6 The 2005 Annual Safety Performance Report can be downloaded from www.rssb.co.uk/aspr.asp. 28 Railway crime safety performance report Chart 21. Frequency of assaults to the workforce We have seen that the general level of assaults is constant and that the level of reported verbal abuse and threats continue to rise. Chart 22 looks at the consequences from these assaults in terms of the periods from January to March and April to December. The consistent level of injuries (from major to shock) helps to prove that the increases seen in Chart 21 are due to improved reporting of verbal abuse and threats, and that they are not indicative of an overall increase in assaults on the workforce. Chart 22. Workforce assaults by severity Railway crime safety performance report 29 Even though 45% of the workforce assaults were physical assaults, only half of these resulted in actual injuries: five majors, 28 minors leading to the victim attending hospital, and 243 other minor injuries. This is not an unusual ratio. Physical injuries are not the only consequence from an assault on the workforce: many people are traumatised and, as a result, are unable to return to work for a considerable period of time. On Chart 23, it may be seen that the total time lost due to assault is currently 400 person days each month (on average). The total time lost during 2005 – over 4,500 days - nearly equates to 22 person years. Chart 23. Time lost from assaults to workforce, per month Having considered that much time is lost in this way, it is useful to look at the distribution involved. That is, what percentage of the days lost is due short term absences of one or two days, and how much may be considered long-term? Chart 24 displays this and reveals that: • 11% of all assaults result in a period of absence from work. • When there is an absence, it is for up to 10 days in 72% of the incidents. • One in nine absences are for at least one month. • One in 30 absences (One in 250 assaults) are for more than 100 days. 30 Railway crime safety performance report Chart 24. Percentage of assaults resulting in at least { days lost Based on data from 1998 to 2005. As might be expected, the type of assault (physical assault, threat and verbal abuse) influences the amount of time lost. This is shown in Table 9. Table 9. Time lost by assault type There are three main occupations that are the most vulnerable to an assault: traincrew (rear end), revenue protection staff (both on-board trains and at stations) and other platform staff. However, any activity involving face-to-face contact with the public is at risk. This is borne out by the five major injuries in the first quarter of 2006 (two train drivers, one revenue protection officer, one conductor and one level crossing keeper. Chart 25 shows that the majority (73%) of the injuries from assaults occur around the station, whilst another 23% occur on-board trains. Assaults do occur at other settings and this is illustrated by the major injury to a level crossing keeper. Railway crime safety performance report 31 Chart 25. Workforce assault injuries by location type As mentioned earlier in this chapter, changes were made to SMIS in April 2005. Additional fields now allow analysis of the category and key factors. With one year’s worth of data now available we can, for the first time, analyse the data. Chart 26 and Chart 27 look at the assault category for physical assault, threats and verbal abuse. Chart 26. Assaults by type and category The charts show: 32 Railway crime safety performance report • Physical assaults have been well recorded, with only 9% categorised as unknown. This is not the case for verbal abuse and threats, where only 60% are categorised. • Physical assaults tend to involve punching, swearing or pushing and prodding. • Unsurprisingly, verbal abuse and threats are mainly comprised of swearing. Chart 27. Proportion of assaults by type and category The following chart displays the three types of assault by the factors involved. As well as showing the most common elements, it reveals that the factor behind the assault does not affect the type of assault. The most common factors are: • Ticket disputes: 40% of the assaults in the last year involved these. • Alcohol: a factor in 13% of assaults. • The data also reveals that a contributing factor, other than the twelve available in SMIS, was involved in 17% of assaults. Even if April 2005 is excluded from the analysis (as the new fields did not become available until the end of the month), no factor was entered for 12% of incidents. Railway crime safety performance report 33 Chart 28. Assaults by type and factor Even though we only have data for one year, it may be seen from Chart 29 that the factors involved each month are similar. One pleasing aspect from is that the proportion of unknown events appears to be decreasing. Chart 29. 34 Assaults by type, factor and month Railway crime safety performance report 5.5 Crime against persons Personal security has been a significant issue for our railway for some time. It is of utmost importance that all persons, be they passengers, members of the workforce or the public, not only are safe, but feel safe when they interact with the railway. The analysis of trends in crime affecting the person is based on SMIS data and data from the BTP. SMIS data provides a rich source of information about assaults on members of the workforce, including those that are verbal and do not result in any physical injury. Information on assaults to passengers or members of the public does not tend to be recorded in SMIS as they are mostly handled by the BTP. BTP data is therefore examined when looking at the incidence of assaults as a whole. (Note that the BTP data used for analysis in this report excludes incidents on the London Underground and those occurring in Scotland.) Crime statistics should be interpreted with care. Dramatic fluctuations can be misleading and statistics can contribute to our fear of crime if misused. Hundreds of millions of passenger journeys are made safely each year and the statistics should be viewed in context. More than a billion passenger journeys were made in 2005 and the vast majority were incident-free, with the BTP recording less than one assault for every 100,000 passenger journeys made on the mainline railway. The likelihood of any one individual being the victim of crime is therefore low. 5.5.1 Performance indicators The Home Office introduced a National Crime Recording Standard (NCRS) that all police forces across England and Wales (not Scotland) were required to adopt. It was implemented by the BTP 1 April 2002. The basic principle of NCRS is that if, on the balance of probability, a crime has been committed, then it is recorded as such. This has made crime recording more victim-focussed. Crime statistics are not always accurate indicators of crime levels. Police activity to target particular offences, changes in reporting patterns and other factors can all affect these figures. Interpreting crime data, and identifying trends in the level of crime, has always been difficult, especially as BTP crime reporting can be influenced by initiatives to target certain areas/incidents, thus raising the level of reported crimes. Chart 30 shows three measures of the level of violence – two at the national level, and one specific to the railway. The blue line represents the trend of crimes involving violence against the person that were recorded by the 43 police forces of England and Wales. The figures are affected by changes in the way that the police record crime, particularly the introduction of the NCRS (and subsequent audits and improvements). There is also evidence that an increased proportion of violent crimes are being reported to the police. The red line represents the overall level of violent crime as estimated by the British Crime Survey (BCS), which is generally regarded as the most reliable measure of violent crime in England and Wales. The BCS assesses crime levels by asking a sample of the population about their experiences as victims of crime over previous 12 months. It is unaffected by changes in people’s willingness to report crimes to the police and changes to police recording practices. The sample size (approximately 45,000) and the method of sampling ensure that the results of the survey are statistically valid. The BCS does not provide a direct measure of crime on the railway, nor does it cover 'victimless crimes' (such as vandalism) or crimes in which the victim is under 16. Nevertheless, what happens on trains and in stations reflects what is happening in society at large, and the BCS is helpful for benchmarking railway crime and for interpreting trends in police-recorded crime. Railway crime safety performance report 35 The green line represents the trend of assaults on the mainline railway in England, Scotland and Wales that were recorded by the BTP. BTP recording practices have been subject to the same changes as those of other forces. All three lines show an annual moving average expressed as a percentage of the level of crime recorded in the year to the end of March 2002. Figures from the Home Office and the BCS are available to the end of December 2005, and BTP figures to the end of March 2006. Chart 30. Trends in different measures of violent crime Level of crime (benchmark March 2002 = 100%) 180% 160% 140% 120% 100% 80% 60% 40% 20% BTP-recorded assaults on the mainline railway All police-recorded violence against the person (AMA) BCS-recorded violence March April May June July August September October November December January February March April May June July August September October November December January February March April May June July August September October November December January February March April May June July August September October November December January February March 0% 2002 2003 2004 2005 2006 The main conclusions to be drawn from Chart 30 are: • Police-recorded violence has increased by more than 60% over the 4-year period, with the largest increase in the year following the introduction of the NCRS. The rate of increase slowed during 2005. • The level of violence recorded by the BCS fell by around 10% over the same period, although there was a small increase during 2005. • If the BCS is indeed an accurate reflection of the true level of crime, then it is reasonable to conclude that the large increase in the level of police-recorded crime does not reflect higher levels of violence but is a consequence of the police recording a greater proportion of violent offences than before (approximately 80% more over four years). • The level of BTP-recorded violent crime on the railway has risen by approximately 50% over the four-year period, at a slightly slower rate than all police-recorded violent crime. The figures are certainly influenced by the changes in police recording practices. It is tempting to apply the ratio derived in the previous paragraph to railway assaults: if the proportion of assaults that are recorded by the BTP has increased by 80%, then the true level of assaults on the railway may have actually fallen by around 15% over the four years. However, a strong note of caution must be attached to such an analysis. The nature of violent crime on the railway does not precisely mirror that of violent crime 36 Railway crime safety performance report in society at large; the effect of changes in the reporting and recording of crime may therefore be different. Additionally, the sets of offences that constitute each of the categories plotted in Chart 30 do not match exactly (although they are broadly similar). Chart 31 illustrates the recent trends in BTP recorded robbery incidents, assaults and sexual offences. It shows: • Robberies recorded by BTP fell by 15% in 2005, registering the lowest total in the fiveyear analysis period. This indicates a clear improvement during a time when passenger journeys have increased by 12%. Robberies recorded in the first quarter of 2006 indicate that this level of incidents is likely to remain constant if the same levels are seen in quarters two to four. However, as there are seasonality influences to be borne in mind, it is too early in the year to predict any final trend for 2006. • Recorded assaults rose by 4% from 2004, with the total now standing 57% higher than the 2001 figure. The sharpest increase occurred in 2003, coinciding with the first full year following the introduction of the NCRS. This is broadly in line with national police figures, which rose significantly as BCS-measured violent crime fell. It is therefore possible that the true numbers of assaults have been falling. • Recorded violent assaults rose by 3% in 2005; however, according to the data assaults have increased by 86% since 2001. This illustrates once again the change in the recording practise and how it has influenced trends. With the relatively small change recorded in 2005, the incidents of violent assaults recorded under new counting rules, with a higher proportion of crimes reported, seem to have stabilised. The rising trend is much lower than the high numbers seen previously. • Incidents of racially or religiously aggravated harassment rose significantly in 2005. Some of the 48% increase on 2004 figures may be the result of increased reporting and recording (reflecting changing attitudes and recording practices - doubtless exacerbated by the BTP’s encouragement of a zero-tolerance approach to racially and religiously motivated crime). • Sexual offences were 12% lower than 2004, reversing the trend of the previous three years. Railway crime safety performance report 37 Chart 31. Assaults, robberies and sexual offences on the railway (BTP data) Detection rates indicate the likelihood of an offender being apprehended. A high detection rate should deny some previous wrongdoers the opportunity of re-offending, increase public confidence, and encourage the victim of a crime to report it to the police. It should be noted, however, that ‘detection’ indicates that a crime has been solved. Chart 32 illustrates the trends in detection rates. Robbery detection rates have risen steadily over the five-year period. The detection rates for assaults fell in 2003, although this should be seen in context of the increase in the number of recorded assaults that year. Subsequent improvements have seen the rate start to climb back towards its 2002 level, and in 2006 thus far, following a drive to improve detections and complete data issues, the rate is exceptionally high. This drive has also given rise to a marked improvement in the detection of sexual assaults in 2006. 38 Railway crime safety performance report Chart 32. Detection rates for assaults, robberies and sexual offences. (BTP data) The term ‘public disorder’ applies to behaviour such as drunkenness, harassment and fighting. Such behaviour can contribute to an atmosphere that is threatening to passengers and staff, and can also escalate. Many assault incidents begin with a verbal altercation or other disorderly conduct. The BTP publishes crime data (for notifiable and non-notifiable disorder offences) in two separate groups. The notifiable offences group contains crimes that are generally more serious, such as provocation/violence, violent disorder, affray, harassment, alarm and distress. Chart 33 looks at the recent trends in these offences. Railway crime safety performance report 39 Chart 33. Public disorder on the railway (BTP data) There was a significant rise in BTP-recorded public disorder on the railway in 2005. This was brought about by increases in the more serious offences, particularly violent disorder and affray, and incidents of harassment, alarm and distress. The increase is likely to be due, in large part, to increased police activity and the fact that the BTP has been targeting anti-social behaviour, with the aim of increasing the number of offenders brought to justice. This may have been further helped by the fact that some TOCs now have staff authorised to issue penalty notices for disorder. Alcohol is a contributory factor for disorder and violence on the railway (as well as accidents such as slips, trips and falls). Across the country, victims of violent crime believed offenders to be under the influence of alcohol in almost half (48%) of all cases. The impact of extended licensing hours and 24-hour drinking legislation (which came into place on 24 November 2005) will be closely monitored by the industry. Chart 34 identifies the trend of drink offences recorded from January 2001 to March 2006. 40 Railway crime safety performance report Chart 34. Drink offences recorded on the railway (BTP) The chart shows that: The majority of offences related to alcohol (65%) occur inside the station, with the next highest proportion occurring on trains (14%). After a steady increase, drink related offences reduced slightly from the end of 2003 to mid2005. Since that time, however, offences have risen again, and are currently at the level seen during the worst point in the period of analysis. There may have been a slight increase in offences recorded since the 24-hour drinking legislation came into effect, although there is nothing significant to note at this stage. Campaigns have been put in place to combat these incidents since the legislation was implemented, which may mask any significant increase that may have occurred otherwise. What can we conclude about the level of violence on the railway? BTP data shows a 50% increase over four years, but – based upon what is known about the discrepancy between police-recorded violent crime and violent crime as experienced by victims – this is not incompatible with a fall in the true level of violence on the railway. SMIS data appears to show that physical assaults on staff have increased by 34% and that verbal assaults and threats have more than tripled in four years. One reason for this may be that staff are now more confident that, due to assault initiatives employed by the industry, something will be done about the problem if reported. However, as previously discussed, SMIS data probably significantly under-estimates the amount of passenger risk due to assault. It is almost certain that improved awareness and increased reporting have played an important part in shaping these trends. Railway crime safety performance report 41 5.5.2 General analysis Although crimes occur in all areas of the railway infrastructure, the majority takes place at the lineside, in stations or on trains. Crimes occurring lineside are mostly incidents of vandalism. Chart 35 looks at the areas where robbery and assaults occurred between January 2001 and March 2006. It is interesting to note that half of all robberies occur on trains. One reason for this may be that there are fewer BTP officers patrolling trains than there are in stations. Another reason is thought to be that robbers perceive the CCTV cameras on trains to be less effective than those on platforms or in stations. Following the terrorist assault on London last year, the police presence in stations was increased, which may have had a knock-on effect regarding the high proportion of robberies on trains since that time. Robberies are also thought, in many cases, to be pre-meditated, whilst assaults tend to be committed in the heat of the moment. When looking at the assaults that took place between 2001 and March 2006, half occurred within stations, whilst 29% occurred on trains. Chart 35. Assault and robbery area breakdown (BTP data) Robbery Assault Chart 36 shows there to be a clear pattern in the time of day when both robberies and assaults take place. Note too that the working week trends differ from those at weekends. 42 Railway crime safety performance report Chart 36. Robbery and assaults – when do they occur? The chart shows: • The highest rate of assaults occurs on Friday evenings, followed by Saturday evenings. Alcohol is an important contributory factor at these times. According to the British Crime Survey 2004/5, victims of violence believed perpetrators to be under the influence of alcohol in 48% of cases. Incidents that lead to violence on the railway can be sparked by ticket disputes, delays, over-crowding and the behaviour of other passengers. Alcohol often exacerbates (and sometimes generates) the problem. • On weekdays other than Friday, assaults peak between 4-5pm, and remain at a fairly high level throughout the rush hour and into the late evening (especially on Wednesdays and Thursdays). There is an additional small peak during the morning rush hour. • The peak hour for robbery incidents is from 4-5pm, although there is a second peak around midnight (especially prevalent on Friday nights). • There are relatively few robberies in the morning and – unlike assaults – no peak during the morning rush hour. • The trend for all crimes is also very interesting as there are two peaks during the week and only one during the weekend. As may be expected, the peaks are the evening and morning rush hours. Much has been made of knife possession in recent national newspaper articles. Chart 37 provides an insight into the trends of recorded crimes where offensive weapons have been found on persons coming into contact with the railway infrastructure. Railway crime safety performance report 43 Chart 37. 44 Possession of weapons offences on the railway (BTP) • A substantial proportion of weapon possession offences were recorded at the Eurostar barriers at Waterloo International and Ashford International, where metal detectors are routinely used. Excluding these records, BTP’s London South and London North Areas together account for a similar level of weapon crime to the combined total for the other areas of Great Britain. (Note that the London South and London North Areas cover much of the East and South East of England, as well as the London metropolitan district.) • The rate of weapon possession crimes (as recorded by the BTP, again excluding Eurostar) shows little change from mid-2002. The exceptional months are February and March 2006, when very high rates were recorded in London North and London South, coinciding with the introduction of Operation Shield, a pro-active approach to tackling this type of crime currently being employed by BTP. • Note that this analysis has been limited to possession offences as the crime category used to record cases of assault and robbery does not easily identify whether or not a weapon was used. Railway crime safety performance report 6 Risk profile The risk profile for railway crime has been derived from version 4 of the SRM. This is based on a quantification of the risk resulting from those hazardous events on the railway that have the potential to lead to fatalities, major injuries or minor injuries to passengers, staff or members of the public (MOPs). The next version (version 5) of the SRM will have been updated, published, and will be in use by the time the next edition of the railway crime report is released. 6.1 Risk profile - overall risk The total risk attributable to railway crime is 71 FWIs per year. This comprises 52 fatalities, 54 major injuries and 2708 minor injuries. Of the total railway crime risk, trespass accounts for 54.4 FWIs per year. Chart 38 shows the risk contribution in FWIs per year for the three risk groups that make up railway crime: assaults, trespass and vandalism. Chart 38. Railway crime (Fatalities and weighted injuries (FWIs) per year) Assault 15.2 FWIs/ year Vandalism 1.3 FWIs/ year Trespass 54.4 FWIs/ year The risk contribution from railway crime is compared to the total risk on the mainline railway, in Table 10. (Note that suicides are excluded from all the analyses.) Railway crime safety performance report 45 Table 10. Railway crime risk compared to the total risk on the mainline railway Total fatality risk on the mainline railway (Fats/year) Railway crime per category (Fats/year) Railway crime as a % of accident category risk (FWIs/ year) Railway crime category as a % of total mainline railway risk (FWIs/ year) 0.43 7.97 0.19 4.02% 0.22% 0.48% Total Railway mainline crime per railway risk category Accident category (FWIs/year) (FWIs/year) Train accidents 10.64 Movement accidents 32.73 0.91 13.03 0.00 2.79% accidents 93.30 15.20 8.40 0.33 16.29% 7.95% Trespass 54.43 54.43 51.49 51.49 100.00% 28.48% 191.10 70.97 80.90 52.02 Total 37.14% After suicide, trespass is the largest source of risk on the mainline railway. The 54.4 FWIs per year due to trespass account for 28% of the risk (excluding suicide). A further 9% of the total risk is due to assaults and other acts of vandalism, such as placing objects on the line, train fires, and throwing objects through windows. Overall, railway crime accounts for 37% of the risk in FWIs on the railway (excluding suicide). The most dominant risk contributor in relation to fatalities is trespass. When trespass and suicide are excluded from the analysis, the total risk on the railway is 137 FWIs per year. Of this, the risk contribution from railway crime is 16.5 FWIs per year or, 12%. For fatalities, the total risk on the mainline railway is 29.4 fatalities per year. The proportion of this fatality risk attributable to railway crime is about 0.52 fatalities per year, or 1.8%. Chart 39 shows the total risk for each railway crime hazardous event contributing to greater than one FWI per year. The risk in FWIs per year is shown in blue, and the fatality risk per year is provided in red for comparison. All hazardous events resulting in greater than one FWI per year are related to trespass, except for passenger and workforce assaults. For railway crime, workforce assaults are the second highest hazardous event risk resulting in 12.0 FWIs per year. Passenger assaults are the sixth highest, resulting in 3.0 FWIs per year. However, the majority of assault risk (ie passenger and workforce assault) lies with minor injuries. Fatalities account for only 2.2% (at 0.33 fatalities per year) of the total assault. 46 Railway crime safety performance report Chart 39. Overall risk profile for railway crime related accidents > 1 FWIs per year Risk/ year HEM-30 HEM-28 HEM-27 HEN-36 HEN-64 HEM-26 HEM-12 HEN-38 HEN-65 HEM-25 0 2 4 6 8 10 12 32 Adult trespasser struck/crushed while on the mainline railway 34 32.95 31.66 Workforce assault Adult trespasser electric shock (conductor rail) Adult/child trespasser struck while crossing track at station Child trespasser struck/crushed while on mainline railway Passenger assault Adult trespasser fall while on the mainline railway MOP pedestrian struck/crushed by train on level crossing MOP pedestrian struck/crushed by train on footpath crossing Fatalities and Weighted Injuries Fatalities MOP fall while riding illegally on train Chart 40 below shows the top 10 precursors for railway crime. These contribute 57.5 FWIs a year, or 81% of the total railway crime risk in FWIs. The chart indicates that the overall precursor risk is dominated by trespass. The total fatality risk from the top 10 precursors account for 87% of that related to railway crime. Chart 40. Top 10 railway crime precursors Risk/ year 2 4 6 32 Adult trespasser struck/crushed by train on NRCI 34 32.95 31.67 Other workforce assault: physical on station concourse Adult trespasser electric shock: contact with conductor rail not at station Adult trespasser struck while crossing track at station Child trespasser struck/crushed by train on NRCI Train crew (other) assault: physical on train Adult trespasser fall while on the mainline railway HEN38A Train crew (other) assault: verbal on train Adult trespasser electric shock: contact with conductor rail at station HEN-64 HEN-65 HEN-36 HEN-65 HEM-26 HEM-12 HEN38B HEN-65 HEM-25 0 Passenger assault: physical on station concourse or platform Railway crime safety performance report Fatalities and Weighted Injuries Fatalities 47 Public behaviour is seen to be the dominant contributor to the overall railway crime risk. As may be expected, even though there may be some measures in place to influence public behaviour, this is not something over which the industry has full control. Current initiatives at the local and national level are being undertaken to manage this risk more effectively. See section 7 for further details. 6.2 Risk from assaults To complement the additional analysis on assaults in sections 5.4 and 5.5, assault data from version 4 of the SRM has been broken down by person type, location and assault type to show how assault risk is distributed. Chart 41 shows how the total risk from assaults of 15.2 FWIs per year is distributed by person type. Chart 41. Reported assault risk by person type (FWIs) Member of public, 0.28 Track Worker, 0.08 Train Driver, 0.47 Passenger, 2.94 Other workforce, 5.81 Train Crew (other), 5.62 As discussed in the safety overview, physical assault on workforce is believed to be well reported in SMIS. However, physical assault on passengers and members of the public is highly underreported in SMIS since figures from the BTP indicate that the numbers of passenger and public assaults per year is in the region of 4,000, accounting for almost 20 FWIs. The low estimate of passenger risk on Chart 41 has now been re-modelled and Version 5 of the SRM will incorporate the changes described. Chart 42 shows how assault risk to the workforce and passengers is split by location type and assault type. In summary: 48 • The vast majority of the risk is due to physical assaults (73%). • Over half the total risk from assaults occurs in stations (56%), with a further 43% occurring on board trains. Railway crime safety performance report Chart 42. Reported assault risk by location and assault type (% of events per year) Trackside 1% 14% Verbal Physical 43% Station Train 30% Physical 0% 12% Verbal Other, eg sexual assault Chart 43 shows how assault risk is distributed by person type and assault type. It shows: • An even split of risk between train crew and other members of the workforce. • The most exposed other workforce groups subjected to physical assault are platform staff and revenue protection officers. • The most exposed other workforce groups subjected to verbal assault are platform staff, revenue protection officers and level crossing staff. • A smaller proportion of the assault risk to train crew is physical, compared to other members of the workforce. • The majority of assault risk to passengers is physical (93%). This figure may be higher than the reality, since passengers are less likely to report a verbal assault than a member of the workforce. Railway crime safety performance report 49 Chart 43. Assaults per year by person type and assault type MOP Train driver 3% Physical 12% 4% 13% Passenger Physical Other 32% workforce 42% Verbal 14% Train crew (other) 41% Physical Verbal 10% 26% Chart 44 breaks down the assault risk to train crew further. It shows: 50 • 81% of the risk occurs to train crew on board trains, with the remainder occurring on station concourses. • Of the on-board train risk, 62% is physical and 38% is verbal. • Of the risk occurring on station concourses, 76% is physical and 24% is verbal. Railway crime safety performance report Chart 44. Train crew assaults - FWIs Other 0.0182 Verbal 0.245 Physical 0.795 On station concourse 1.06 Physical 2.84 Verbal 1.72 On - train 4.56 6.3 Risk profile - summary and conclusions The overall level of risk from railway crime is 71 FWIs per year (52 fatalities, 54 major injuries, and 2,708 minor injuries). Of this, 76.7% is due to trespass, 21.4% to assault and 1.9% to vandalism. Trespass is the largest source of risk on the railway, at 54.4 FWIs per year. This illegal public behaviour is not within the direct control of the railway. However, the rail industry can seek to influence behaviour even if it cannot necessarily control the actions and behaviours that create the risk. Whilst it is predominately the individuals themselves that suffer in these types of events, there are also significant knock-on effects to staff and passengers. The driver and recovery staff suffer shock/ trauma, frequently requiring time off work. In addition, significant performance issues arise in the management of trespass: delays for passengers and financial losses to the railway. Successful actions taken by railway companies have reduced the risk by about 20% over the last three years. However, there still remains a considerable level of risk to be addressed through education and closure of access points. Assault is an increasing issue for the railway, with 5% of non-rail users citing personal security as a reason for not travelling by train. Assault accounts for 15.2 FWIs per year but only 2.2% of the risk result from fatalities (0.33 fatalities per year). Nevertheless, in terms of projecting an image to customers that the railway is effectively controlling risk, it is important that the railway is seen to be addressing this very visible risk. Train crew and other workforce members (such as station staff and cleaners) are exposed to the majority of the risk. The 2006 Strategic Safety Plan addresses the issue of workforce assaults, and discusses initiatives in place by train operating companies, such as increased use of CCTV and improving station environments, to assist in preventing the occurrence of both physical and verbal assault. Railway crime safety performance report 51 Acts of vandalism (such as placing objects on the line, throwing objects through windows, and lighting fires) account for the lowest level of risk of the three railway crime categories at 1.34 FWIs per year (0.2 fatalities per year, 2.0 major injuries per year and 189 minor injuries per year). Injuries to passengers and train crew, as a result of vandals throwing objects through windows, accounts for the majority of this risk at 0.91 FWIs per year. However, the majority of this risk relates to minor injuries. Precursors with the potential for hazardous event leading to multiple fatalities risk are classified into three groups: • Train derailment caused by vandalism (including trains striking vehicles placed on the line by vandals). • Collision with road vehicle placed on level crossings by vandals. • Fires caused by arson/vandalism. In terms of fatalities, the highest risk category of vandalism with the potential for multiple fatality consequences is train derailment at 0.11 fatalities per year. Fire caused by arson/vandalism is the most frequent risk category of vandalism with the potential for multiple fatality consequences. However, it generally results in minor injuries and represents 0.07 FWIs per year. While no multiple fatality accidents have occurred as a result of vandalism over the last 5 years, there is the potential for them, as demonstrated by the accidents at Ufton level crossing in November 2004 and Great Heck in February 2001, where trains struck objects (road vehicles) on the track. Again, this risk is outside the direct control of the railway, but reducing the amount of scrap material left at the line side after engineering work and the introduction of robust fencing in urban areas has reduced levels of railway crime significantly. 52 Railway crime safety performance report 7 Initiatives In this section, we shall be looking at the initiatives and policies that are currently in action at national and local level. Train Operating Companies (TOCs) were invited to submit details of best practice to share with industry colleagues. As well as listing these, we have also decided to focus on the excellent work being undertaken by Northern Rail. 7.1 National initiatives Contact Maurice Wilsdon on 020 7904 7510 or maurice.wilsdon@rssb.co.uk. In January 2006, RSSB approved a new industry-wide structure for the management of risks posed by a range of public behaviour issues. These are known collectively as ‘community safety’ and cover trespass and vandalism, in addition to suicides, level crossing misuse and assaults on staff and customers. A new high-level unit, the Community Safety Steering Group (CSSG), has been established to direct the industry’s strategic approach to these matters. Delivery is through a series of nine Community Safety Partnership Groups (CSPGs), which cover the entire national network. They are chaired by Network Rail, with attendance from representatives of the relevant TOCs and the BTP. A small number of national task groups exist to address specific problems. commissioned by the CSSG and will disband when their tasks are complete. These are The new structure was progressively introduced from April 2006. Some of the previous groups have been disbanded, including the Rail Fatality Management Group and the National Railway Crime Group (though the latter’s working group will continue to operate for the time being). The national groups are all facilitated by RSSB. Until May 2006, this was augmented by the Community Safety Support Unit (CSSU), which was a two-person team funded on a trial basis by the RSSB-managed industry Research and Development programme (R&D). The CSSU’s success has led to many of its activities being absorbed by RSSB. The monthly community safety newsletter will resume publication on September 2006. 7.1.1 Education Contact Gaynor Anderson on 020 7904 7674 or gaynor.anderson@rssb.co.uk. The CSSG will be monitoring the current suite of education and communications channels, while considering changes to improve their effectiveness. The communications programme aims to address the impact of public behaviour on the rail network in Great Britain and seeks to educate a variety of audiences about the dangers and consequences of crime and other anti-social behaviour that impact on the railway system. Usage of the industry’s education website (aimed principally at teachers), www.trackoff.org, continues to grow. Downloads of curriculum-focused lesson plans (in conjunction with new whiteboard technology) now top 6 million a year. The site is accredited by the British Educational Communications and Technology Agency (BECTA) and has been identified as a key site for safety, welfare and citizenship information in schools. The www.railwaycrime.org website provides an ideal platform on which to share industry campaign information and best practice details with its members and partners. This site will Railway crime safety performance report 53 soon be expanded and refreshed, to reflect the new industry approach to managing community safety related risk. A national initiative targeting the key role that music plays in young people’s lives is being developed by RSSB. MusicTraX harnesses youngsters’ interest in music of all kinds whether listening to or making it - while conveying core railway community safety messages through a specially devised website. This features a competition for music makers - a sort of ‘Pop Idol’ online – the winning entry being given the chance to record. Other features include music articles, reviews, links with official music download sites, free mobile ringtones, ezines, and music events. The site also helps rail organisations to raise their profile in the local community by sponsoring local authority-run events. Northern Rail, the UK’s largest community train operator, is the industry’s first major sponsor of the initiative through its pilot portal site, NorthernTraX. Consideration is being given to extending the concept to other partners depending on whether NorthernTraX is judged to be a success. See section 7.2.1 for further details. A separate recent competition, which was open to all secondary schools in mainland Britain, allowed school to enter creative ideas, to inform young people about the dangers & consequences of railway crime and anti-social behaviour. The categories were Art, Drama, Music and Multimedia.) Penkreth High School, Warrington won the overall prize at a ceremony held at the National Railway Museum on 6 July 2006. Work from the entrants is to be incorporated into educational materials being produced for future use in schools. 7.1.2 Rail Personal Security Group Contact Alan Davies on 020 7904 7964 or alan.davies@rssb.co.uk. RSSB established the Rail Personal Security Group (RPSG) in 2003 as a national initiative across the whole industry, including representatives from trades unions, the Department for Transport, the Home Office and the Rail Passenger Council (now Passenger Focus). The RPSG has addressed such issues as: • Getting all companies to adopt the same definitions for assault. • Encouraging staff to report all instances of assault and abuse. • Raising public awareness that assaults on staff are unacceptable. • Sharing experiences on the success of countermeasures to deal with assaults on staff and passengers. The RPSG produced a good practice guide, entitled Reporting and Recording Assaults on Rail Staff, to assist industry managers when any member of staff suffer instances of abuse, assault or threatening behaviour. The group monitors the accuracy in SMIS incident recording of violence towards staff, with a view to getting greater consistency in data by using the good practice guide. The RPSG ran a poster campaign throughout 2005 to raise public awareness of the problems of staff assaults. These were displayed by all train operators, the campaign being evaluated by MORI, whose results showed an encouragingly high level of recognition by the public. RPSG has acted as a stakeholder for an RSSB research project which identifies the conflict management training packages currently used in the rail industry and compiles evidence of good practice training. This report will shortly be available on the RSSB website. A practical guidance document has been prepared jointly with the Home Office Fear of Crime unit, aimed at improving understanding and relationships between rail businesses and Crime 54 Railway crime safety performance report & Disorder Reduction Partnerships (CDRPs). It is intended to promote the document at a workshop with the CDRPs and TOCs in the Yorkshire and Humber Government Office area. The group has been in discussion with the BTP, Crown Prosecution Service, Sentencing Advisory Panel and the Magistrates Association to raise awareness of the public interest factor when rail staff members become victims of assault. The group has reached agreement with the CPS and police forces, via ACPO, that all rail staff on duty will be considered as persons serving the public. This will create an ‘aggravating factor’ for prosecution decisions, so that workforce assaults should no longer be dismissed with a simple caution. The group has also written to the Sentencing Advisory Panel, as part of a public consultation on assaults against the person, stating that rail staff should have the protection of the courts when they are assaulted. The additional point was made that deterrent sentences should be given to those convicted of violence. The RPSG has commissioned the production of a DVD for use as a module within its training courses, showing staff how to deal with potential conflict from difficult customers. Messages of endorsement have been received from the National Union of Rail, Maritime and Transport Workers (RMT) and the Transport Salaried Staffs’ Association (TSSA). The group is considering how to improve feedback to the TOCs on the progress and outcomes of police investigations and prosecutions. This will aid the passing of information on to assault victims. The group has distributed training material from the BTP to all TOCs and Network Rail about the use of DNA testing kits in spitting incidents, encouraging their use whenever possible. South East Trains will report regularly to the group on its Rail Safety Accreditation Scheme pilot, so that experiences and benefits may be shared with other companies. Suicides Contact Maurice Wilsdon on 020 7904 7510 or maurice.wilsdon@rssb.co.uk. Suicide is not a criminal act, but it is very disruptive to the railway network. The BTP tries to return the scene to the train operators within 90 minutes of being notified, but sometimes the circumstances do not allow this. Even when the immediate aftermath is over, there can be long-term effects both on witnesses and staff involved in the clear-up. These can lead to time off work and lasting personal trauma. The RSSB-managed industry R&D programme has published a piece discussing ways of minimising the impact of suicides on railway staff (http://www.rssb.co.uk/allsearch.asp - see project T317). As access is relatively easy, many suicides occur at stations. In an attempt to reduce the number of events, there has been a campaign to train station operators in the recognition and diversion of potential victims before an incident. This training may be provided by The Samaritans. 7.2 Local initiatives As mentioned at the beginning of this chapter, RSSB invited TOCs and Network Rail to submit details of any work being undertaken to tackle railway crime at a local level. We have listed the responses below, in order to promote the sharing of best practice ideas and Railway crime safety performance report 55 communicate the good work being done by those who actively confront issues of railway crime. These TOCs not only help promote and improve safety for their own staff, but also anyone who comes into contact with the railway infrastructure at any time. 7.2.1 Spotlight: Northern Rail against youth crime Here, we present two initiatives that Northern Rail uses to fight the problems that can arise when dealing with large groups of schoolchildren. By these means, the company aims to highlight the dangers and consequences of anti-social behaviour and hopes to develop a positive attitude to the railway in the community it serves. 7.2.1.1 Code of conduct Northern Rail operates a code of conduct for pupils who travel to and from school on routes that have experienced problems in the past. It focuses on behaviour and respect for staff and passengers. Failure to comply is reported to the child’s school or college and the BTP and can lead to the withdrawal of the child’s travel pass, a ban from travelling on Northern Rail services, and possible prosecution. The company has joined forces with schools, Metro in West Yorkshire and the BTP to implement the code. There has been an impressive 74% reduction in anti-social behaviour on those routes where it is operated. Initially, Chris Leech, Northern Rail’s Schools Liaison Manager, approached schools whose children travelled on the company’s trains. He asked if he could chat to children about the dangers of certain behaviours on the trains and at trackside. This enabled him to promote safety and also created the opportunity to get his young audience to sign up to the code of conduct. Due to the success and interest generated, it is now the schools that invite him to come along and talk to their pupils. Good work indeed! Chris Leech – Northern Rail’s Schools Liaison Manager – with a group of new recruits. 7.2.1.2 Youth offender reparation scheme For the perpetrator, throwing stones at trains and placing obstacles on the track can seem like ‘victimless’ crimes, the trains themselves being merely abstract, inanimate objects. Northern Rail has designed a scheme to bring such offenders face-to-face with the very real victims of their actions. Youths found guilty of a crime against Northern Rail are given a Community Service Order and allotted a probation officer (PO), working for the youth offending team. Authorities then 56 Railway crime safety performance report ensure the punishment fits that crime by contacting Chris Leech, who tailors a scheme for each individual case. When offenders first arrive on-site (accompanied by their PO), they are interviewed. This helps Northern Rail obtain information about the child and the incident in which he or she was involved. By this means, attention may be drawn to any deficiencies in security (if access to the track were gained via a hole in a perimeter fence, for example). The technique also helps the child come to terms with the seriousness of the crime committed. The next port of call is the control manager’s office. Here, offenders are shown how incidents (including theirs) are recorded, and just how much time and energy it takes to deal with incidents of that nature. Then comes a more nerve-wracking experience, as they are taken to the Mess Room to meet train drivers and guards - the people in the trains at which they had been throwing stones, or whose path they had blocked with rubble. This helps the child to understand that theirs was indeed NOT a victimless crime. Crucially, the victims are also able to explain how the crime made them feel, generating a more personal perspective for the offenders to focus on. This leads naturally to the granting of a cab pass, allowing the child to view the railway from the workforce point of view. For example, if the offender was caught playing ‘chicken’, an emergency brake test is demonstrated to show how hard it is to stop a train quickly when an obstacle presents itself. This is another way to demonstrate that the victims are not the massive, metallic trains, but the people working on them, vying to do their jobs and provide a safe reliable mode of transport for millions of people every year. From here, offenders are fed back into the probation system. Of the 58 youths who have undergone this programme, NOT ONE has re-offended. A 100% success rate for Northern Rail. In addition to the above, the company is also heavily involved in other initiatives focussing on getting youths away from the railway lines and involved in other activities: • NorthernTrax – major initiative with Northern Rail-sponsored competitions and activities. Children are able to make music or record songs on-line or in a mobile studio. It is a pop-idol style competition, with winners performing live in Leeds to thousands of screaming fans! Other local authority music/arts events are also sponsored. NorthernTrax has had over 700,000 hits on the website, and the media coverage has been unprecedented. • NorthernArt – this is a new initiative from Northern Rail, which aims to reduce graffiti on trains and railway property. Youths are invited to send artwork in to the scheme and have it displayed online and perhaps in local art galleries, where events are being hosted. Winners of the competition will have their art displayed on one of Northern Rail’s trains. Northern Rail will also host gallery nights encouraging other local businesses and councils outside the rail industry to use the artwork. In all cases, artwork used will also display the child’s/artist’s name, thus encouraging children to submit artwork rather than engaging in illegal graffiti activities. For more information about any of these schemes, please contact Chris Leech at Northern Rail: chris.leech@northernrail.co.uk. If you would like to feature in the next Spotlight, contact Adrian Smith on 020 7904 7521 or adrian.smith@rssb.co.uk. Railway crime safety performance report 57 7.2.2 Examples of local initiatives Company Initiative Contact Merseyrail Merseyrail’s dedicated security team of 30 staff has mcarroll@merseyrail continued to make significant progress in reducing railway .org crime whilst improving personnel security since the last Railway Crime SPR. The revised private contract with Carlisle Security, along with the partnership approach to the policing of the Merseyrail network with BTP, has demonstrated a notable decrease in incidents. Workforce Safety shows a 20% decrease in incidents. Central Trains Central Trains’ Don’t be a loser – buy a ticket campaign Paul.Frost@centraltr saw £141,748 collected in fines, compensation and costs ains.co.uk and more than 600 people convicted in its first five months of operation. The ‘name and shame’ initiative involves posters at Midland stations featuring the names and addresses of culprits and the fines imposed on them. It is part of a much wider campaign, which has seen a fall in the number of people travelling around the West Midlands without a ticket from 6% to 3%. First Great Western Upgraded crime busting DNA test kits have been issued to Richard.Harrington all frontline staff. These kits, which contain sterile evidence @firstgroup.com bags and swabs, are used to collect DNA samples when customers or staff are assaulted. This evidence may be used by the police during prosecution proceedings. A further initiative includes all frontline staff being issued with a key-ring which displays the BTP Emergency telephone number. Direct feedback from the BTP Western area on staff assaults and progress on these cases is also available to the individual(s) involved. Personal alarms are also available to any frontline staff member who request one. Network Rail Network Rail has increased its commitment to educating Ian.chapman2@net young people about the dangers of playing on the railway workrail.co.uk by recruiting three more Railway Crime Education Managers. There are now nine dedicated full-time education professionals. The team visits schools, youth services, youth offending teams, Crucial Crew and Junior Citizen interactive safety events to set up diversionary programs to target areas that experience high levels of railway crime. No Messin'!, Network Rail’s own youth communication programme, has also been expanded this year. In the spring, boxing hero Amir Kahn launched this year’s program of 10 two-day events. These will take place in the peak crime months during the summer holidays. The team tours the country, showing young people some safe and fun things they can do as an alternative to hanging around on the railway. In an attempt to standardise the railway safety message given to young people at Junior Citizen 58 Railway crime safety performance report events and Crucial Crews, Network Rail has now invested in five more interactive ‘Peppers Ghost’ models, which describe the real-life consequences of railway crime and will tour the country for year six school children. Nexus Offenders targeting Tyne and Wear Metro can be ‘shopped’ ali.tombling@nexus. by sending a simple text message to a dedicated number. org.uk Passengers use mobile telephones to report incidents in complete confidence to Metro’s control room, which can then act on the information and take the appropriate steps quickly. The text message technology has been installed by Metro operator Nexus to crack down on crime and antisocial behaviour on the system. If members of the public see anything on a train that concerns them, they can get in direct contact with control room staff, which can then pass information on to the Metro Police Unit and the BTP. Nexus chiefs say that the new system will make it quicker and easier to report offending and will give travellers greater peace of mind when making their journeys. Southern In 2004, Southern put together a task force incorporating david.hynes@southe three different skills sets to combat crime and disorder. rnrailway.com The task force constitutes a full time BTP Officer, five Railway Revenue Protection Officers and four Private Security Officers. The team forms an integral part of complimentary policing on the railway and is intelligenceled, being deployed through a combination of police and railway tasking that follows the Police National Intelligence Model. The team has also been deployed to tackle antisocial behaviour, vandalism (graffiti, obstructions on the track), fighting on trains, train surfing and fare evasion. In partnership with Transport for London (TfL), Southern has installed 1032 CCTV cameras and interactive Help Points at 50 stations in the Southern Metro area. A new CCTV Control Centre provides information and assistance by speaking to customers via help points at these stations. The CCTV Control not only monitors activity on stations, but also prepares evidential packages (including still and motion pictures) to the police for investigation. Nearly 3000 evidence packs have been prepared in the last 12 months. This relieves the police of much of the time-consuming investigation of recorded images. It also supports the BTP further in its fight against railway crime. Images from the cameras has led to a number of arrests for high-profile offences and have also supported Southern's ‘shop a yob’ campaign, which provides clear images of vandals and criminals as yet unidentified to local newspapers. DNA swab kits have been issued to all Southern front-line staff and also placed in emergency equipment on trains. The kits have proved to be extremely useful in identifying offenders; several prosecutions for this form of assault have resulted. Railway crime safety performance report 59 First ScotRail First ScotRail now participates in BTP ‘Tactical’ meetings. brian.orr@firstgroup. This process ensures that the BTP targets its resources at com issues that will have a safety/security impact on passengers and the company. First ScotRail continues to meet with the BTP at ‘Backtrack’ meetings to examine route of crime issues such as trespass and vandalism. These sessions assist the BTP to focus on lines of route that are experiencing high levels of trespass or vandalism, and so on. Several plans to upgrade station and car park safety have been completed and further work is ongoing (additional CCTV, Help Points and improved lighting etc). CCTV is now currently fitted at 193 First ScotRail stations. This year, a further two stations will be fitted (Dumfries & Hamilton Central). Significant financial commitment has been made over the next four year to fit other stations with CCTV. The installation of CCTV and additional customer support facilities at stations means that First ScotRail is able to respond more promptly to any enquiries or concerns that passengers may have and provide improved security/safety for them. In addition this tackles the perception of crime. First ScotRail has fitted CCTV to over 50% of its trains. It is anticipated that all First ScotRail trains will be fitted with CCTV by the end of the year. The company has also introduced a Safety Improvement Group meeting between trades union representatives and First ScotRail mangers to: Ensure that all relevant incidents are reported. Gather additional intelligence, allowing the BTP to allocate resources to where they are most needed. Provide a forum for staff to raise ideas and suggestions. Progress appropriate and realistic suggestions, consider initiatives introduced by other train operating companies and adopt best practice from the RSSB, HSE, ORR and other relevant organisations. Great North Eastern Railway GNER has taken a tough stance with drunkards on trains Sue.buzzeo@gner.c and at stations. Aware that drink and ticket irregularities are o.uk the two main drivers for verbal or physical assaults against staff, the company has adopted a ‘firm but fair’ approach, similar to that exercised by the airlines. GNER staff say ‘no’ to passengers under the influence of alcohol. If passengers get carried away with drink they do not carry them home. The company has linked with the BTP to roll out the initiative and is keen to involve other train operators to strengthen the industry response to 60 Railway crime safety performance report drunken travellers. Arriva Trains Wales Arriva Trains’ Adopt a Station scheme actively encourages community involvement, with schools, businesses, residents and customers taking a more active interest in their local station, helping to keep them in better condition. Over 100 stations have been adopted, along with 21 new Police Community Support Officers (PCSOs), who have joined the BTP to patrol the stations and trains across their network. The officers are funded by the Welsh Assembly Government, the BTP and Arriva Trains Wales (ATW). ATW also allows free travel to uniformed officers from both the BTP and the Civilian Forces when travelling to or from work. Geraint.morgan@arr ivatw.co.uk www.arrivatrainswal es.co.uk When ATW receives requests from schools for rail trips, it always incorporates a safety lesson on board, with members of staff and officers from the BTP. The lesson is tailored to the age of the children; they also receive ‘goody bags’ containing educational material obtained from ‘Track Off’ in Leeds. Such visits are publicised in local media and are a good way of creating positive interaction between the railway, the BTP and the children. ATW supports two child safety education centres – ‘Safety Zone’ in Trefforest South Wales and ‘Dangerpoint’ in Prestatyn North Wales. Both are centres where school children can visit to learn about all aspects of personal safety. Campaign posters are also produced every year. These are displayed on trains and at stations. At stations with high levels of anti-social behaviour and vandalism, ATW is working proactively with the BTP and civil Police to encourage greater community responsibility for the actions of children / youths who congregate there. Leaflets requesting all incidents to be reported to Crimestoppers are being distributed by the new PCSOs to properties immediately adjacent to these stations. Without the support of the local communities, such problems, which are not unique to their network, will be difficult to resolve. Bristol Graffiti P’ship The Bristol Graffiti Partnership was set up to tackle graffiti Colin.saysell@btp.p across the city. Partners include the BTP, the Avon and nn.police.uk Somerset Police, Network Rail, First Great Western, Wessex Trains, Bristol City Council and environment groups. Leyhill Open Prison, the Crown Prosecution Service and the local media were also part of the campaign. Service level agreements, with terms of reference focusing on enforcement, cleansing and prevention, were drawn up, success being measured by recorded crime, public surveys and the number of arrests. Twenty-three offenders who had caused £2 million of damage were caught at the height of the campaign with Railway crime safety performance report 61 some being given substantial custodial sentences. South Eastern Trains A new Railway Safety Accredited Scheme, via the Paul.Nicholas@setra introduction of Rail Enforcement Officers (REOs), was ins.co.uk implemented on South Eastern. This scheme was set up under the Railway Safety Accreditation Scheme (RSAS) Regulations. Successful accreditation allows a Train Operator to employ staff who can be further accredited by the Chief Constable of the BTP with certain police powers to deal with low-level anti-social behaviour and other matters. Fixed penalty notices may be used to deal with offenders and other powers invoked to eject persons under railway byelaws. This meant a fundamental change to South Eastern’s previous policy on how staff dealt with unruly behaviour and heralded a move towards a more ‘hands-on’ approach. A considerable amount of time and effort was spent on ensuring staff and the unions fully understood and supported this new role. South Eastern became the first train operator to be fully accredited under the scheme. Some 40 REOs were employed, which has led to a significant improvement in visibility on trains. This has been reflected via improvements in South Eastern’s Passenger Satisfaction Surveys. As well as reporting and apprehending offenders, the REOs are also trained and empowered to issue tickets to travel (as well as issuing penalty fares). Results in their first eight months of operation are impressive and are summarised below: Tickets issued: 8708 Penalty fares: 7094 Ticket/ offence reports: 1898 Byelaw reports: 400 Crime/ intelligence reports: 389 Persons arrested: 281 ‘one’ 62 ‘one’ is currently trialling personal tracker devices amongst Joanne.Beesley@on its Revenue Protection Inspectors (RPIs), in order to erailway.com mitigate the effect of assaults and to improve the personal safety of the RPIs. The device operates using a SIM card and is contained within a badge (credit-card sized), which is worn around the neck. The device is registered with the ‘one’ control centre, based in London. If an RPI is confronted with a situation in which he/she is unable to use a mobile telephone to call for help, on activation, a red alert is raised within Control, which can locate the RPI on the network and call the BTP. Once the trial has been completed, it is proposed to expand the scheme. Railway crime safety performance report At some ‘one’ depots and sidings, FlashCams have been installed to deter vandalism. These cameras are activated on detecting movement and will continue to film any trespassers. The recording may then be used as evidence. Dummy camera boxes have also been installed at high-risk locations; if it is suspected that there is a growing issue with trespass/vandalism, the FlashCams can be moved into the dummy boxes. A major CCTV initiative is currently underway within 'one', in order to align the management of all CCTV, both on trains and in stations. On-train CCTV is being fitted to Class 321s, 315s and the majority of the company’s Class 317 fleet. (Class 360s are already fitted.) Funding has been secured from TfL for a remotely-monitored CCTV control room to be established at Hackney Downs which will manage the CCTV in the London North area, including many of the 'one' stations. Railway crime safety performance report 63 Appendix 1. 64 Fatalities and major injuries Railway crime safety performance report Appendix 2. March) Top 30 trespass hotspot locations (April to Railway crime safety performance report 65 Appendix 3. March) 66 Top 30 vandalism hotspot locations (April to Railway crime safety performance report Appendix 4. Crime-related research projects RSSB’s Research and Development (R&D) programme is responsible for the development and delivery of the railway industry’s safety-related research projects. It recognises that safety management is one element of managing business risk and is therefore aimed at providing and implementing viable business improvements for the industry. R&D’s principal objectives are to identify and develop ways of reducing safety risk and the cost of delivering a safe railway, and to improve the quality and cost-effectiveness of safety management across the network. R&D is being conducted across twelve topics, ranging from the engineering of the wheel-rail interface to human factors and operational research policy issues, such as risk tolerability. This appendix presents details of the ongoing and completed programmes in the field of railway crime. They may be classified into six main areas: • Public perception. • Workforce assaults/safety. • Passenger assaults/safety. • Trespass. • Vandalism. • General security/policing. The number of research projects in each of these areas is summarised in the table below. Note that some address more than one area. The total number of projects is therefore greater than the figure shown: Topic No. Public perception 5 Workforce assault 7 Passenger assault 6 Trespass 12 Vandalism 10 General security/policing 7 Total 47 Each of these research areas is summarised in the following section. The full reports (where available) may be downloaded from the RSSB website at www.rssb.co.uk. For further information on the research programme, or to provide comments on it, please e-mail the research team at research@rssb.co.uk. Railway crime safety performance report 67 Number Title T039 Reducing assaults on railway staff Brief description Status Understanding the size of the growing problem Published of assaults on railway staff, and identifying measures to counteract it. T040 Railway crime – industry perceptions Assessing the attitudes of the British Transport Published Police and staff in key industry sectors to route crime and its solutions. Comparing these attitudes to those of the general public. T047 Fears and experiences of assault and abuse on the railway T061a Maximising benefits from CCTV on the railways – executive summary T061b Maximising benefits from CCTV on the railways – existing systems Investigating the fears and experiences of Published railway staff and customers in relation to assault and abuse on the railway. Identifying measures to improve personal security - better data, risk analysis, best practice and partnerships. Summarising the research work undertaken into Published the use of CCTV on the railway. This comprises separate projects on existing CCTV systems, new and emerging technologies and pilot project proposals. Identifying the current uses of CCTV systems Published on the railway and simple means of improving their effectiveness. T061c Advanced CCTV pilot projects Identification of three advanced CCTV systems Published to assess their suitability for use in the rail environment: Intelligent Station Surveillance, Digital Video Recording and Wireless CCTV. T061d New and emerging technology T062a Evaluation handbook for route crime and other initiatives Assessing the type, availability, potential railway Published applications and benefits of new CCTV technology. Maximising benefits from existing and future systems to counter vandalism and other security problems. Developing a single methodology to evaluate Published the effectiveness of anti -vandalism and other schemes on the railway. Determining which of the schemes work, and which do not. T062b Rail participation in the work of youth offending teams T062c Vandalism –lessons to be learned from the USA and other initiatives T063 Trespass and vandalism cost modeling 68 Investigating the reasons for low levels of Published participation in Restorative Justice schemes for young offenders who trespass and/or vandalise the railway. Proposing measures to increase participation. Reviewing USA and other international Published experience arising from zero-tolerance and other anti-vandalism initiatives. Evaluating the transferability to the British context of lessons learned. Identifying the direct and indirect costs of Published railway trespass and vandalism, by populating an industry-wide model; this expresses them by organisation, event and region to support investment decision-making. Railway crime safety performance report Number Title T064a Development of rail safety material for teachers and schools T064b T064c T103 T316 Brief description Status Development of a curriculum-led framework for Published incorporating rail safety messages enabling web based rail safety resources to be accredited by the National Grid for Learning. Raising awareness of third Investigating the attitudes of teenage boys to Published and fourth rail risks the risk associated with the third and fourth rail. Using the knowledge thus gained in a campaign to increase awareness. Trespass – transferable Reviewing advertising campaigns that have Published lessons from a review of addressed large-scale societal behaviour issues safety campaigns such as drink driving, to identify lessons that might transfer to a railway trespass reduction context. Assessing the cost of Assessing the financial impact of physical and Published assaults verbal assaults on rail staff and passengers on the railway. Developing a community safety support unit for public behaviour initiatives Establishing a small unit to help industry coordinate its approach to managing national initiatives on public behaviour issues - route crime, personal safety / security, suicides, level crossings, and dealing with the bereaved / injured. Minimising the impact of Identifying ways to prepare railway staff for the suicides on staff possibility that they may witness suicides. Determining the most appropriate support systems to reduce post-incident trauma. Investigating the benefits of Examining and evaluating the opportunities complementary policing provided by the concept of complementary within the railway policing and the associated new legislative environment arrangements to the rail industry. An investigation into Investigating causal factors of trespass via trespass and access via the station platform ends, and legitimate access platform ends at railway requirements of authorised persons. stations Developing options for measures to mitigate the former without impeding the latter. Child fatalities – signage to How to ensure that anti-trespass signs are prevent trespassers effective and influence patterns of unauthorised access to the railway, especially by young people. Completed T592 Management of football fans on the railway Evaluating the risk from travelling football fans and the violence, drunkenness, anti-social behaviour and disruption they cause to the railway industry, its staff and passengers. In progress T605 Management of crowding on trains Evaluating techniques, including modelling and In progress contingency planning, for managing crowded trains as a result of service disruption, local events or sheer weight of rush hour traffic. T639 Best practice in station adoption schemes The project will produce a good practice guide for ‘Station Adoption’ schemes throughout the railway industry. T317 T318 T322 T555 Railway crime safety performance report Published Published Published Completed In progress 69 Number Title T657 Better control of access at stations and level crossings to reduce railway crime T667 70 Research into security at Stations Brief description Establishing what more can be done to further reduce unauthorised access to the tracks from level crossings and stations. Status In progress Understanding the nature and extent of crime on stations and trains and the measures effective in controlling it – together with an understanding of passengers’ fear of crime and relevant factors. In progress Railway crime safety performance report Glossary Acronym ABCL AHB AMA AOCL AOCR ASPR ATOC BCS BTP CCTV CIRAS COSS CPS CSPG CSSG CSSU DDA DfT DSA ESLG FC FP FWI GNER HEM HEN HET HLOS HMRI HSC HSE IMC LC LNE LNW LOR LUL MAS MCB MCG MIMS MOM MPJ MSL MSS MTM MWL NCC NCRS NGfL NIR NLXSG Expansion automatic barrier crossing locally monitored automatic half-barrier crossing annual moving average automatic open crossing, locally monitored automatic open crossing, remotely monitored Annual Safety Performance Report Association of Train Operating Companies British Crime Survey British Transport Police closed-circuit television Confidential Incident Reporting and Analysis System controller of site safety Crown Prosecution Service Community Safety Partnership Group Community Safety Steering Group Community Safety Support Unit Disability Discrimination Act Department for Transport Driving Standards Agency Emergency Services Liaison Group footpath crossing footpath level crossing fatalities and weighted injuries Great North Eastern Railway hazardous event movement hazardous event non-movement hazardous event train higher-level outputs Her Majesty’s Railway Inspectorate Health and Safety Commission Health and Safety Executive Infrastructure maintenance company level crossing London North East London North West line of route London Underground Ltd multi-aspect signalling manually controlled barrier crossing manually controlled gate crossing Maintenance Information Management System mobile operations manger million passenger journeys level crossing with miniature stoplights maximum safe speed million train miles miniature warning lights National Control Centre National Crime Recording Standard National Grid for Learning National Incident Register National Level Crossing Safety Group Railway crime safety performance report 71 Acronym NMF NPS NR NRCG NRCI NSA NSFG OC OHL OOARL OPSRAM ORR OTDR OTP PHRTA PIM PINS PO PRM PTS RAIB RCF REO RFMG RGM RGS RGSP RIDDOR RISAS RISB RMMM ROGTS ROSCO RPI RPSG RRV RSSB S&T SCCFG SIC SMIS SPAD SRA SRM SRRT SSP TCOD TfL TOC TPWS TSSG UWC UWG 72 Expansion network modelling framework National Passenger Survey Network Rail National Route Crime Group Network Rail controlled infrastructure National Safety Authority National SPAD Focus Group open crossing overhead line equipment on or affecting a running line operations risk and mitigation Office of Rail Regulation on-train data recorder on-track plant potentially higher risk train accident Precursor Indicator Model Police Information System probation officer persons of reduced mobility personal track safety Rail Accident Investigation Branch rolling contact fatigue Rail Enforcement Officer Rail Fatalities Management Group Railway Group Member Railway Group Standard Railway Group Safety Plan Reporting of Injuries, Diseases and Dangerous Occurrences Regulations Railway Industry Supplier Approval Scheme Rail Industry Safety Body rail-mounted maintenance machine Railways and Other Guided Transport Systems (Safety) Regulations 2006 rolling stock leasing company Revenue Protection Officer Rail Personal Security Group road-rail vehicle Rail Safety and Standards Board signalling and telecommunications Safety Critical Communications Focus Group System Interface Committee Safety Management Information System signal passed at danger Strategic Rail Authority Safety Risk Model SPAD risk ranking tool Strategic Safety Plan track circuit operating device Transport for London Train operating company train protection and warning system Track Safety Strategy Group user-worked crossing user-worked gated crossing Railway crime safety performance report Definitions Term Definition Accident An unexpected, unplanned occurrence, resulting in physical harm to an individual, damage to property, a loss or any combination of these effects. Accidental death Such has occurred if the victim had no intention to take his/her own life or cause self-injury. Note that if reasonable doubt exists, the death is treated as accidental, and not a suspected or attempted suicide. Accidental death can occur to those engaging in dangerous activities, including trespass, as well as those going about their legitimate business. Automatic train protection (ATP) This system provides either a continuous or regular update of speed monitoring for each train and causes the brakes to apply if the driver fails to bring the speed within the required limit. It can minimise – but not eradicate - the chances of a train passing a signal at danger. Automatic warning system (AWS) This is a system that provides audible and visual warnings to the driver on the approach to signals, certain level crossings and emergency, temporary, and certain permanent speed restrictions. It is a track inductor-based system linked to the aspects of fixed lineside signals. Child A person aged 15 years or below. Collision inrunning: open track This occurs in circumstances where trains are not intended to be in close proximity on the same line. The speed of one or both of the trains involved may be high. Coupling: open track Similar to ‘shunting collision at station’, but occurs away from a station. Detection rate The rate at which the police identify perpetrators of crime (leading to several possible outcomes, including convictions and cautions). Fatality Including where death occurs within one year of an incident. Level crossing This is the ground-level interface between a road and the railway. A table defining the many individual types of crossing is given in Chapter 7 (section 7.2). Major injury This is as defined in RIDDOR 1995, and applies to passengers, staff and members of the public. Injuries such as fractures, amputations, loss of sight or those resulting in admittance to hospital for a period of more than 24 hours are included in this category. Minor injury This is defined as injuries to passengers, staff or members of the public that are not major injuries. Note that while shock is not classified as a minor injury in RIDDOR 1995, it has been included as such in the Safety Risk Model. Movement accidents These are accidents to people involving trains (in motion or stationary), but excluding injuries sustained in train accidents. Multi-aspect signalling (MAS) A colour light signalling system designed to maintain a safe separation between trains. Railway crime safety performance report 73 Network Rail Controlled Infrastructure (NRCI) This falls within the boundaries of Network Rail’s operational railway and includes the permanent way, land within the lineside fence, and plant used for signalling or exclusively for supplying electricity for operational purposes to the railway. It does not include stations, depots, yards or sidings that are owned by, or leased to, other parties. However, it does include the permanent way at stations and plant within these locations used for signalling or exclusively for supplying electricity for operational purposes to the railway. Network Rail: under contract Persons working under contract to Network Rail, either as direct employees of organisations within the Railway Group (for example, infrastructure companies), or contractors to such organisations (like Mowlem). Non-movement accidents These are accidents unconnected with the movement of trains, occurring to people on railway premises. Older adult A person aged 30 years or above. On-track plant This refers to rail-borne vehicles used to repair/maintain the track (such as rail grinders, ballast tampers and on-track machines). Passenger A person travelling or intending to travel whether in possession of a ticket or not. Passengers who are trespassing are not included – these are dealt with under ‘Public’. Pedestrian This refers to a person travelling on foot. Note that the category also includes cyclists. Permissible speed The maximum speed at which trains are permitted to run over a section of line. Permissive working A method of working that allows running movements into an occupied section of track on designated lines and platforms. PHRTA This stands for ‘potentially higher risk train accident’ and refers to accidents that have the potential to result in harm to any or all person types on the railway. PHRTAs comprise train derailments (excluding road vehicle strikes on level crossings), train collisions (excluding roll backs), trains striking bufferstops, trains striking road vehicles at level crossings (including derailments), and trains running into road vehicles not at level crossings (with no derailment). Possession The complete stoppage of all normal train movements on a running line or siding for engineering purposes. Precursor Indicator Model (PIM) An RSSB-devised means of assessing the underlying risk from train accidents by calculating the monthly risk from 84 distinct precursors. Public (members of) Persons other than passengers or workforce members (that is, trespassers, persons on business and other persons). This includes passengers who are trespassing (when crossing tracks between platforms, for example). RIDDOR This, the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations, 1995, is a set of health and safety regulations that require any major injuries, illnesses or accidents occurring in the workplace to be formally reported to the enforcing authority. It defines major injuries and lists notifiable diseases - many of which can be occupational in origin. It also defines notifiable dangerous occurrences - such as explosions, structural collapse, electrical overloads, fires, and so on - where no injury occurs but subsequent investigations may be needed. Road vehicle All vehicles that travel on the highway, including motorcycles, but not pedal cycles. 74 Railway crime safety performance report Robbery Robbery and assault with intent to rob. This excludes theft of passenger property (such as luggage), and pick-pocketing offences. Roll-back collision This is when a train rolls back (while not under power) into a train on the same line (including one from which it has decoupled). Safety Risk Model (SRM) A quantitative representation of the safety risk that can result from the operation and maintenance of the GB rail network. It comprises 120 individual computer-based models, each representing a type of hazardous event (defined as an event or incident that has the potential to result in injuries or fatalities). Setting back collision This occurs when a train making a reversing movement under power collides with a train on the same line, usually as part of a decoupling manoeuvre. Sex crimes These are sexual offences against males and females, including indecent exposure and other related offences. Shunting collision at station This arises when the locomotive or unit causing a collision is engaged in marshalling arrangements. While it characteristically occurs at low speed and involves the rolling stock with which the locomotive or unit is to be coupled, the accident may involve a different train that could be travelling more quickly. SMIS The Safety Management Information System, is a national database used by Railway Group members to record any safety related events that occur on the railway. SMIS data is accessible to all members, so that it may be used to analyse risk, predict trends and focus action on major areas of safety concern. Station accidents These are movement, non-movement and train accidents ascribed to stations. Movement accidents are those associated with platform management (occurring during boarding or alighting, for example). Suicide Where a Coroner’s verdict is suicide. Suspected suicide/ Attempted suicide Where objective evidence of suicide exists (other than a Coroner’s verdict). This is an assessment based on the application of Ovenstone criteria adapted for the railways. These are based on the findings of a 1970 research project into rail suicides and cover aspects such as the presence (or not) of a suicide note, the clear intent to commit suicide, behavioural patterns, previous suicide attempts, prolonged bouts of depression and instability levels. Train Protection and Warning System (TPWS) A safety system that automatically applies the brakes on a train which either passes a signal at danger, or exceeds a given speed when approaching a signal at danger, a permissible speed reduction or the buffer stops in a terminal platform. A ‘TPWS activation’ is where the system applies the train’s brakes after the driver has already initiated braking. A ‘TPWS intervention’ occurs when the system applies the train’s brakes without this action having been taken by the driver first. Trackside/lineside A person is on the lineside if they are within the area between the railway boundary fencing and a point 3 metres from the nearest rail of any line (beyond which is termed ‘on or near the line’). Trackworkers Workforce members employed in engineering or technical activities on or near the line or lineside (as defined in the Rule Book, including within 4 feet of the platform edge). Note that traincrew members are not included in this category. Railway crime safety performance report 75 Train accidents In general, this refers to accidents occurring to trains and rolling stock, as reportable under RIDDOR 1995 (see introduction to Chapter 6). However, non-RIDDOR reportable incidents that occur in yards, depots or sidings (such as shunting derailments that do not foul a running line) are also classed as ‘train accidents’. Trespass The term ‘trespass’ is defined as occurring when people go where they are never authorised to be, rather than where they behave inappropriately (either from error or violation) at places where they are allowed to be at certain times and under certain conditions (such as level crossings). Violent assaults These include homicide, attempted murder and serious assault (that is, grievous bodily harm, wounding, threats to kill and actual bodily harm). Workforce All persons working for the Railway Group (either as direct employees or contractors). Weighted injury In this document, the numbers of major and minor injuries are weighted in recognition of their relatively less serious outcome in comparison to a fatality. The current weighting is 0.1 of a fatality for each major injury and 0.005 for each minor injury. The combined measure is designated ‘fatalities and weighted injuries’ (FWI). The term FWI replaces ‘equivalent fatalities’, which was used previously within the industry. Young adult A person aged between 16 and 29 years. 76 Railway crime safety performance report