2015-16 Guidelines and Information Packet
ATTN: GROUP LEADERS ---- WE HAVE MADE MODIFICATIONS AND CHANGES TO THIS PACKET,
PLEASE READ THOROUGHLY AND REVIEW ALL TOPICS WITH YOUR GROUP MEMBERS WHO
INTEND TO WORK EVENTS AT BOSTON COLLEGE. EACH MEMBER OF YOUR GROUP MUST SIGN
THE AGREEMENT PAGE (located on the last page) CONFIRMING THAT THEY HAVE READ AND
UNDERSTAND ALL OF THIS INFORMATION.
We are excited that your organization will be participating in our program this season!
You will see here is a list of the 2015 BC Football home games (most times are TBA) as
well as the information and guidelines that will enable your group to understand the
parameters of our program. It is IMPERATIVE for the group leaders to make sure each
member of their group reads and understands this information.
As we welcome you to the Boston College Athletic Concessions Program for the
upcoming season we would like you to pay attention to the following sections as they
are very important and require extra attention:
• SCHEDULING
• PARKING
• DRESS CODE
• RESPONSIBILITIES
• AGREEMENT PAGE
We look forward to the opportunity to work with each of you as we progress through
this 2015 Athletic Season.
September 05, 2015
U of Maine
1:00
September 12, 2015
Howard
1:00
September 18, 2015
Florida State
8:00
September 26, 2015
Northern Illinois
TBA
October
10, 2015
Wake Forest
TBA
October
31, 2015
Virginia Tech
TBA
November 07, 2015
NC State
TBA
Your organization is expected to recruit and provide enthusiastic, hard-working
individuals with an amiable attitude to work each game with a total team service
work ethic. The workers representing your organization must be competent to work
their assigned concession location(s). Please remember that every individual and
their participation efforts reflect on your organization. Workers must be at least
eighteen years of age. Each sales location is directed by a BC appointed Stand
Manager and workers are required to perform the roles and duties they assign. The
most successful groups are those with strong leadership and well informed members
that adhere to the Concession Department’s operating policies and procedures.
REPORTING TO WORK
For football, hockey, and men’s basketball games - each worker will report for work at the
Employee Check-In Entrance; located at GATE B, main entrance to Conte Forum, on the
Beacon St side of the building. All workers are to be there THREE hours prior to kick-off.
*If any part of your group is late, you risk being turned away at the check-in gate.
For hockey, basketball, and all other events – Employee Check-In is located either in the same
location as football OR in the Concessions Department office on the lower level of Conte
Forum (Beacon St side). All workers must be here TWO hours prior to the start of the game.
Promptness is extremely important! Tardiness poses a major problem to the efficient
operation of our concession services. Please check www.bceagles.com for any updates to
times as they can change without notice.
*NEW*
EVERY worker MUST bring a valid photo ID with them to the check-in gate. There
will be random checks throughout the check-in process to be sure only the volunteers on the
team or group rosters are the people working the events. This is a security protocol within
Boston College and we must adhere to this policy, there will be no exceptions.
PARKING
We cannot provide parking for any of the groups and is a major concern for Boston College
Football games. Parking is NOT allowed on BC property without day of game permit. Please
visit www.bceagles.com for suggestions where to park should you choose this method of
transportation.
Group leaders must find/provide a sufficient way for all of your workers to arrive on time.
We suggest free parking along the side of Hammond Pond Parkway as it approaches Beacon
Street (about a half mile walk to the stadium) but we encourage the use of the MBTA Green
Line which approaches campus from several different T stops within walking distance.
Please refrain from attempting to gain access to Boston College campus parking lots. You will
be turned away and risk your group being late and/or lose your eligibility for future
participation in our fund-raising program. Please make sure you allow yourself sufficient time
to reach Employee Check-In at the appointed time.
ALL workers should be informed of this policy!
WORKER LISTS & WRISTBANDS
Each worker will be issued a coded wristband when reporting for work at the Check-In Gate.
NO ONE MAY WORK THE EVENT WITHOUT THAT WRISTBAND. Worker assignments will then be
distributed among the group.
Please adhere to the directions of the Check-In Staff in reporting to your designated sales
location. Not all will be assigned to work in the same sales area, please do not make an issue
of this. All groups and teams will be given the opportunity to work on a first come-first
serve basis. All other events will be coordinated with the Athletic Concessions Management
Staff.
CHECK-IN TIMES
For football games all volunteer workers are expected to arrive at least THREE (3) hours
before kick-off. *If any part of your group is late, you risk being turned away at the check-in
gate. However, some sales locations will require their staff to report earlier to be prepared
in time. The Concessions Office will notify the group five (5) working days prior to the game.
Please be aware of the importance of timely arrival and proper uniform. Late arrivals pose a
major problem to the efficient servicing of our operation.
All other events will require a two (2) hour check-in time prior to start time or will be
determined by management.
DRESS CODE
It is very important that all of your workers are informed of the required dress code. ALL
WORKERS MUST FOLLOW THE DRESS CODE, if not they can be turned away. No questions
asked – no accommodations will be made.
Workers are required to wear a white shirt during the warm months and a neutral colored
jacket/sweatshirt during the cold months. Jeans and other appropriate casual pants are
acceptable, as are sneakers. Individuals with long hair are required to wear it up and off the
shoulders.
Board of Health regulations PROHIBIT the wearing of shorts, tank tops or any sleeveless
shirts, and open toed shoes, including sandals or flip-flops. Sweatpants are not allowed.
Each worker will be issued a hat and apron at the check-in gate. These are expected to be
worn: hat facing FORWARD and apron kept tied neatly. The apron should be returned to the
Stand Manager at the end of work each game. If workers do not cooperate with the
established dress code, they will not be permitted to work.
BACKPACKS and BAGS
*NEW* Workers are NOT permitted to carry any backpacks or bags into the stadium. Small
clutches or purses will be allowed in; however these are still subject to search. Any worker
with a bag holding more than a cell phone and wallet will be turned away at the check-in
gate.
GROUP SIGN-UP SHEET
Enclosed at the end of this packet are Group Sign-Up Sheets to be used for the initial and
final worker lists. Please make sure your initial and final worker lists are properly headed
with group name or they will risk being lost.
*NEW*
Please alphabetize all group lists and rosters by last name, first name!
These sign-up sheets look similar to the check-in sheets located at each sales location which
is required to insure proper payment. It is important that they clearly write their name, the
CORRECT name and GROUP ID # (see last page) of the organization they are fund-raising for
on that particular day. This is how your group/team will be compensated for each
volunteer working. Groups will be paid by the Boston College Accounting Department.
Checks are processed every six weeks, please be patient. They will be mailed to the
designated address that the group has listed on their Group Information Sheet.
GROUP INFORMATION SHEET
Please return your completed Group Information Sheet to the Concessions Office as soon as
possible (fax is encouraged). The tax exempt number must be included and is required to
participate in the Boston College Athletic Concessions Fundraising. BC Groups need to
provide their Chart String number prior to working the event.
*NEW*
Please alphabetize all group lists and rosters by last name, first name!
Your organization cannot be paid without this number. Also, please be specific as to whom
and where you would like the check to be sent (i.e. Boston College Athletics versus Boston
College Women’s Softball Team). ***Accuracy of your mailing address is imperative as many
checks are sent to university addresses and may need to be routed differently*** No checks
will be made out to any individuals; name on check must represent team or group.
If you have any questions, please feel free to contact me at (617) 552-3658, email at
flaherpc@bc.edu or stop by the Athletic Concessions Office. I look forward to having a
successful Boston College Football season for the team, athletic concession sales, and
fundraising for your organization.
GENERAL OPERATION
SERVICING THE CUSTOMER IS A VITAL PART OF OUR OPERATION. Full knowledge of all product
(food & beverage) available at your designated sales location is very important. Stand
workers are often asked questions, so please make yourself accustomed to the location of:
restrooms, souvenir stands, and first aid areas. Each location will be supervised by a Boston
College Athletic Concessions Department Stand Manager. He/she is in charge of your overall
operation and will assist your organization with all the tools you need to operate successfully.
All workers when reporting for duty will be trained and oriented by the Stand Manager. All
workers are to follow their instructions at all times. They are the volunteers’ immediate
supervisor. All workers must adhere to all rules and regulations set forth by Management.
Worker responsibilities can include, but are not limited to: register operation, cooking,
cleaning, inventory, and customer service.
•
•
•
•
Breaks will be given by the Stand Manager. Each worker will be given an employee
meal and beverage break.
Hands must be washed with soap and water for at least 20 seconds regularly during
shifts and always after using the restrooms, breaks, and removal of gloves.
No smoking, eating, or drinking is allowed at any sales location. This is very important
and needs to be enforced for the promotion of a safe and sanitary work environment.
All workers who handle food and beverages are expected to wear vinyl gloves and
change them often. All sales locations will have the necessary supply available. This
is a strictly enforced Concessions’ policy that protects both customers and employees.
CELL PHONE USE
Cell phones AND text messaging is NOT permitted in any sales areas in either Alumni Stadium
or Conte Forum. Any personal business should be conducted outside of the sales location.
We ask that if you are awaiting information for a personal family matter and need to keep
you phone with you that you inform the day of game manager that you have been assigned to.
When the stand or sales area is closed, all workers must help clean. It is their responsibility
to make sure all trash is removed, all equipment wiped down, and floors and surfaces are
cleaned and sanitized. The group will then be dismissed by the Stand Manager; workers
are not to leave before then.
FAMILY MEMBERS & CHILDREN
Please do not bring family members to any athletic event. All people in the building must
have either a ticket on them or be working as part of the concessions program. All others run
the risk of being removed from the premises by Athletics or the security company. This is
strictly enforced by both authorities.
GRATUITIES (TIPPING)
Concession Sales locations are NOT permitted to accept tips or gratuities. If a customer
leaves change, all cashiers are expected to place the overage INTO the cash drawer.
Commission is based upon the amount of cash that is taken in therefore, this is in the best
interest of all workers and the groups will ultimately receive credit. The policy of the Boston
College Athletic Concessions Department is: NO TIP JARS and/or SIGNS are acceptable.
COMMISSIONS
BC Student Groups and Nonprofit Organizations will receive a commissionable rate of 10%
based on sales earned that day. The minimum payment per worker for a football game is
$50.00, for hockey and basketball it is $40.00 (if no concession sales are made).
Finally, remember that the customer receives his/her impression of our facility through their
contact with all workers. It is extremely important for everyone to work together toward
providing high levels of customer service. Thank you for joining our team and we hope that
you enjoy your time with BC Athletic Concessions.
Sincerely,
Paul D. Flaherty
Concessions Event Manager
SCHEDULING GROUPS TO WORK FOOTBALL GAMES
We require that you make TWO correspondences for each time your group will work:
1. Group leaders will need to contact the office (via e-mail or phone) to find out the
determined number of staff required by your organization for each individual event,
starting in August as groups are scheduled on a first call, first serve basis.
2. Group leaders need to fax or email the FINAL list of volunteers (number previously
agreed upon with Paul Flaherty) to the Athletic Concessions Office for confirmation on
the MONDAY by 5pm prior to a Saturday home football game (FRIDAY before the
Friday game).
o
If you fail to submit your final list by Monday at 5pm, YOUR GROUP WILL
NOT BE ALLOWED TO WORK.
o
These lists should be alphabetized (last name, first name) and include a
birthdate but please no social security numbers. (This is a Boston College
security policy).
The final list of workers will be considered your contract with the Concessions
Department.
• Failure to meet your promised numbers will reflect negatively upon your
organization and will result in reduced participation in our fund-raising
program.
• Groups should not expect to bring additional workers as this could
effect your over-all commission for the day and risk the chance of
being turned away at the Check-In Gate.
• Groups should be staffed in numbers of 5, 10, or 15.
• It is imperative that you honor your commitment of scheduled workers
on game day.
o
Fax Number: (617) 552-9130
Office Number: (617) 552-3658
Email: flaherpc@bc.edu
Reminder:
• Check-In for volunteers during football season is 3 HOURS PRIOR to KICKOFF.
• Please check the Athletic Website (www.bceagles.com) as times often change due
to television.
• Parking is NOT allowed on BC property without day of game permit. Please visit
www.bceagles.com for suggestions where to park should you choose this method
of transportation.
*Please Note: Staffing numbers may be reduced due to inclement weather or
operational concerns within the facility.
BC VS. MAINE 09.05.15
GROUP NAME & ID: _____________________________
Last name, First Name
Birth date
1._________________________________________________________________
2._________________________________________________________________
3._________________________________________________________________
4._________________________________________________________________
5._________________________________________________________________
6._________________________________________________________________
7._________________________________________________________________
8._________________________________________________________________
9._________________________________________________________________
10.________________________________________________________________
11.________________________________________________________________
12.________________________________________________________________
13.________________________________________________________________
14.________________________________________________________________
15.________________________________________________________________
Please send groups in 5s, 10s, or 15s
**This list MUST be submitted by 5pm on August 31
or your group will not be allowed to work this game**
Fax # (617) 552-9130
Email: flaherpc@bc.edu
BC VS. HOWARD 09.12.15
GROUP NAME & ID: _____________________________
Last name, First Name
Birth date
1._________________________________________________________________
2._________________________________________________________________
3._________________________________________________________________
4._________________________________________________________________
5._________________________________________________________________
6._________________________________________________________________
7._________________________________________________________________
8._________________________________________________________________
9._________________________________________________________________
10.________________________________________________________________
11.________________________________________________________________
12.________________________________________________________________
13.________________________________________________________________
14.________________________________________________________________
15.________________________________________________________________
Please send groups in 5s, 10s, or 15s
**This list MUST be submitted by 5pm on
September 7th or your group will not be allowed to
work this game**
Fax # (617) 552-9130
Email: flaherpc@bc.edu
BC VS. FSU 09.18.15 FRIDAY
GROUP NAME & ID: _____________________________
Name
Birth date
1._________________________________________________________________
2._________________________________________________________________
3._________________________________________________________________
4._________________________________________________________________
5._________________________________________________________________
6._________________________________________________________________
7._________________________________________________________________
8._________________________________________________________________
9._________________________________________________________________
10.________________________________________________________________
11.________________________________________________________________
12.________________________________________________________________
13.________________________________________________________________
14.________________________________________________________________
15.________________________________________________________________
Please send groups in 5s, 10s, or 15s
**This list MUST be submitted by 5pm on
September 13th or your group will not be allowed to
work this game**
Fax # (617) 552-9130
Email: flaherpc@bc.edu
BC VS. NORTHERN ILLINOIS 09.26.15
GROUP NAME & ID: _____________________________
Name
Birth date
1._________________________________________________________________
2._________________________________________________________________
3._________________________________________________________________
4._________________________________________________________________
5._________________________________________________________________
6._________________________________________________________________
7._________________________________________________________________
8._________________________________________________________________
9._________________________________________________________________
10.________________________________________________________________
11.________________________________________________________________
12.________________________________________________________________
13.________________________________________________________________
14.________________________________________________________________
15.________________________________________________________________
Please send groups in 5s, 10s, or 15s
**This list MUST be submitted by 5pm on
September 21nd (due to the holiday) or your group will
not be allowed to work this game**
Fax # (617) 552-9130
Email: flaherpc@bc.edu
BC VS. WAKE FOREST 10.10.15
GROUP NAME & ID: _____________________________
Name
Birth date
1._________________________________________________________________
2._________________________________________________________________
3._________________________________________________________________
4._________________________________________________________________
5._________________________________________________________________
6._________________________________________________________________
7._________________________________________________________________
8._________________________________________________________________
9._________________________________________________________________
10.________________________________________________________________
11.________________________________________________________________
12.________________________________________________________________
13.________________________________________________________________
14.________________________________________________________________
15.________________________________________________________________
Please send groups in 5s, 10s, or 15s
**This list MUST be submitted by 5pm on
October 5th (due to the holiday) or your group will not
be allowed to work this game**
Fax # (617) 552-9130
Email: flaherpc@bc.edu
BC VS. VIRGINIA TECH 10.31.15
GROUP NAME & ID: _____________________________
Name
Birth date
1._________________________________________________________________
2._________________________________________________________________
3._________________________________________________________________
4._________________________________________________________________
5._________________________________________________________________
6._________________________________________________________________
7._________________________________________________________________
8._________________________________________________________________
9._________________________________________________________________
10.________________________________________________________________
11.________________________________________________________________
12.________________________________________________________________
13.________________________________________________________________
14.________________________________________________________________
15.________________________________________________________________
Please send groups in 5s, 10s, or 15s
**This list MUST be submitted by 5pm on
October 26th (due to the holiday) or your group will
not be allowed to work this game**
Fax # (617) 552-9130
Email: flaherpc@bc.edu
BC VS. NC STATE 11.07.15
GROUP NAME & ID: _____________________________
Name
Birth date
1._________________________________________________________________
2._________________________________________________________________
3._________________________________________________________________
4._________________________________________________________________
5._________________________________________________________________
6._________________________________________________________________
7._________________________________________________________________
8._________________________________________________________________
9._________________________________________________________________
10.________________________________________________________________
11.________________________________________________________________
12.________________________________________________________________
13.________________________________________________________________
14.________________________________________________________________
15.________________________________________________________________
Please send groups in 5s, 10s, or 15s
**This list MUST be submitted by 5pm on
November 2nd (due to the holiday) or your group will
not be allowed to work this game**
Fax # (617) 552-9130
Email: flaherpc@bc.edu
WORKER AGREEMENT PAGE
I have read and understand the Boston College Athletic Concessions 2013-14 Guidelines and
Information Packet. I understand that as a game day worker, I must adhere to the
expectations set forth by the BC Concessions Department. Individual performance is a
direct reflection on your organization’s reputation with our program.
Prior to reporting to work, I will be sure to review all guidelines. Most specifically the
sections regarding: dress code, check-in times, parking, and worker responsibilities.
GROUP NAME & ID: _________________________________________________
NAME
SIGNATURE
1. _______________________________________________________________
2. _______________________________________________________________
3. _______________________________________________________________
4. _______________________________________________________________
5. _______________________________________________________________
6. _______________________________________________________________
7. _______________________________________________________________
8. _______________________________________________________________
9. _______________________________________________________________
10. _______________________________________________________________
11. _______________________________________________________________
12. _______________________________________________________________
13. _______________________________________________________________
14. _______________________________________________________________
15. _______________________________________________________________
16. _______________________________________________________________
17. _______________________________________________________________
18. _______________________________________________________________
19. _______________________________________________________________
20._______________________________________________________________
21. _______________________________________________________________
22. _______________________________________________________________
23. _______________________________________________________________
24._______________________________________________________________
25. _______________________________________________________________
Grp #
401
402
813
467
468
470
471
472
473
814
476
494
497
816
469
498
477
809
811
821
478
474
481
482
483
475
496
810
485
801
812
480
479
484
403
405
406
404
803
512
491
487
Group Name
B.U. Booster Club
B.U. Men's Volleyball
BC Acoustics
BC Carroll School Honors Program
BC Chorale
BC Cycling Club
BC Domiinican Republic Svc Trip
BC Equestrian Team
BC Fencing
BC Habitat for Humanity
BC Immigration Trip Law School
BC Israel Immersion
BC Kenya Service
BC Korean Student Assc
BC Men's Crew
BC Men's Lacrose
BC Men's Lacrosse
BC Men's Soccer
BC Men's Ultimate Frisbee
BC My Mothers Fleabag
BC NAVAJO Service Trip
BC Pero Arupe
BC PILF/Immigration
BC Romania Service/Learning
BC Sociology Service Trip
BC Students Helping Honduras
BC Students Helping Honduras
BC Uganda Trip
BC Voices of Imani
BC Womans Rugby
BC Woman's Volleyball Club
BC Women's Club Lacrosse
BC Women's Rowing
BC Women's Ultimate Frisbee
Boy Scout Troop 73
Brandeis Equestrian
Brandeis Softball
Brandeis University Crew
Brandeis W BBall
Brandeis W Volleyball
BU ROTC Dept 355 Booster Club
Conn. College Womans BBall
Grp #
422
423
424
426
425
427
805
433
429
434
435
428
432
431
430
800
806
510
436
818
437
438
495
440
439
486
441
442
511
802
815
443
490
445
444
446
499
447
448
505
450
449
Group Name
Mercy College Men's Basketball
Merrimack College Women's Softball
Mount Alvernia High School
Mount Ida College Men's Basketball
Mount Ida College Women's Softball
Mount St. Joseph Acadamy
Mt. Ida Softball
Newbury College ASB
Newbury College Community Svc Group
Newbury College Habitat for Humanity
Newbury College PCMA
Newbury College Softball
Newbury College Student Gov't Assc
Newbury College Volleyball
Newbury College Women's Basketball
Newbury Tennis
Newbury W BBall
Ocean State Thtr
Parents of Premier Inc
Philipine Society
Pine Manor College Softball
Pine Manor College Women's Basketball
Pine Manor Women's Lacrosse
Regis College Baseball
Regis College Men's Basketball
Regis College Softball
Regis College Woman's Soccer
Regis College Women's Swim Team
Relay for Life
Rodger Williams Sailing
Roxbury Lady Tigers B-Ball
Simmons College Field Hockey
Simmons College Lacrosse
Simmons College Softball
Simmons College Women's Basketball
Simmons College Women's Volleyball
Simmons Swim/Dive
Southern Maine Com Coll Men's B-Ball
Southern Maine Com Coll Softball
Southern New Hampshire Spirit Boosters
Suffolk University Softball
Suffolk University Womens Basketball
407
819
419
415
417
420
416
418
9
493
410
411
413
408
412
488
409
414
804
817
808
421
Curry College Woman's Lacross
Dominican Assc of BC
Emerson College Men's Lacrosse
Emerson College Baseball
Emerson College Hockey Club
Emerson College Softball
Emerson College Women's Basketball
Emerson College Women's Lacrosse
Emerson Mens BBall
Emerson Men's Volleyball
Emmanuel College Dance Team
Emmanuel College Men's Basketball
Emmanuel College Men's Soccer
Emmanuel College Men's Volleyball
Emmanuel College Softball
Emmanuel College Track & Field
Emmanuel College Woman's Volleyball
Emmanuel College Women's Soccer
Emmanuel Tennis
Global Zero Club
Gordon College
Mass Bay Com. Col. Women's Soccer
508
451
489
452
454
453
820
466
456
457
459
455
807
492
460
458
461
462
465
464
463
Umass Boston Softball
Umass Boston Volleyball
Umass Boston Women's BBall
Umass Boston Women's Ice Hockey
University of New England Swimming
University of New England Women's BBall
Vietnamese Club of BC
Wentworth ALternative Spring Break
Wentworth Baseball
Wentworth Men's Basketball
Wentworth Men's Lacrosse
Wentworth Rowing Club
Wentworth W Volleyball
Wentworth Women BBall
Wentworth Women's Basketball
Wentworth Women's Soccer
Weymouth Cross Country & Track
Worcester Academy Girl's Basketball
WPI Swimming
WPI Women's Basketball
WPI Women's Softball