Queensborough Community College
Non-teaching Department
DEPARTMENT: Academic Computing Center
2013-2014 Academic Year
2013-2014 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Academic Computing Center supports educational technology, including; a student computer lab comprised of
industry and instructor-specified software, internet access and printing; classroom presentation technology including
computers, podia, projection devices; technology workshops for students, faculty and staff; faculty development via
courses in eLearning, Blackboard & Epsilen; campus-wide ePortfolio; provide technical specification consulting
with purchasing, installation, repair, and help-desk service for equipment; communication services including
development and maintenance of QCC Web site; development of Web-based applications; content design and
display of campus digital signage and the maintenance of a campus video archive via TigerMedia and YouTube.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core
Activities
Key Performance Indicators
Briefly list the
major
activities
conducted or
performed to
support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness
of the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an
outcome might be “increase volume of service by
5 percent”).
Faculty & Staff
Development Technology
Workshops
(other)
eLearning
Faculty
Development
Institutes &
Program
Number of sessions & attendees
ePortfolio
Services &
Support
Survey Results: Offering Workshops in alternative
timeframes
Satisfaction as reported in exit survey results
Numbers of Faculty Members participating
Survey Results: High Level of Institute Topic
Satisfaction
Number of blended & asynchronous courses added to
course offerings
Teaching survey results – Cohort I – Semester 1, 2 and
3
Teaching survey results – Cohort II – Semester 1 & 2
Teaching survey results – Cohort III – Semester 1
Teaching survey results – Cohort IV
Teaching survey results – Cohort V
Teaching survey results – Cohort VI
Teaching survey results – Cohort VII
Number of SWIG Project sessions & attendees
Number of non-SWIG ePortfolio sessions & attendees
Student Survey Results
Faculty Survey Results
Indicators to Be Assessed
Yes or no. Indicators to be assessed should
come from the previous year’s report, part
F, column 4.
2012-2013
2013-2014
2014-2015
Y
Y
Y
Y
Y
Y
Y
Y
Queensborough Community College
Blackboard
and other
eLearning
Services &
Support
Student
Computer Lab
Services
Webapplication
development
Web site
updates
Technical
services
Digital signs
designed and
posted
Video
recordings
made / edited /
posted
Non-teaching Department
Number of workshop sessions & attendees
Faculty Survey Results: Effective Faculty Support
Website
Satisfaction as reported in workshop exit survey results
Number of student visits consistent with College
enrollment
Software installed to support academic needs
Satisfaction as reported by the Student Experience
Survey
Number of Web applications requested & completed
Number of updates requested & completed
New CMS satisfaction
CMS Training Survey Results
Number of service calls requested & completed
Podium installation and maintenance
Distribution of CUNY-licensed software
Number of digital signs requested & completed
Report Survey Results of those driven to the poll by a
digital sign –iPad Prize offered each semester
Number of videos recorded and edited
YouTube Channel: Number of views as compared to
other CUNY sites
Report Tiger Media video announcement poll results
2013-2014 Academic Year
Y
Y
Y
Y
Y
Y
Y
Oversight of
$2.4M Tech
Fee Spending
Specification,
purchase,
installation and
maintenance of
classroom
technology
Number of quotes retrieved & requisitions entered
Classroom Use (using measured bulb hours)
Y
MAeP project
for Integrative
Learning
Report the assessment results measuring student
outcomes, retention and grades
Y
B.
Number of classrooms affected
Y
Satisfaction with classroom technology survey
Faculty Training in Podium Use Survey Results
Y
Y
Y
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations or both
3. the date (select from the calendar drop-down; if you do not know the exact date, use
the first day of the month when it occurred)
4. the number attending the event
Queensborough Community College
Non-teaching Department
Type of Activity and Topic
eLearning Institute Cohort-VI
eLearning Institute Cohort-VI
eLearning Institute Cohort-VI
eLearning Institute Cohort-VI
eLearning Institute Cohort-VI
eLearning Institute Cohort-VI
eLearning Institute Cohort-VI
eLearning Institute Cohort-VI
Faculty & Staff Workshop: Introduction to
Blackboard
Clickers in the Classroom: The Pedagogy
Blackboard Potpourri – Fully Online
Preparing Multimedia Materials for Teaching
and Learning
Faculty & Staff Workshop: Maep
Multimedia Power Point
Multimedia SoftChalk
Blackboard Grade Center – Fully Online
Multimedia Camtasia Micro-Lectures
Faculty & Staff Workshop: Blackboard Tech
Fee Mentor
Multimedia eBooks with an Apple iPad
Multimedia and Blackboard
Teaching with Blackboard
Collaborate:Moderator Mode – Fully Online
Outlook 2010
Faculty & Staff Workshop: Introduction to
Blackboard
Faculty & Staff Workshop: New Enhanced
Blackboard
Faculty & Staff Workshop: Introduction to
Blackboard
Faculty & Staff Workshop: Multimedia and
Blackboard
Faculty & Staff Workshop: Blackboard Grade
Center
Faculty & Staff Workshop: Blackboard
Potpourri (Fully Online)
Faculty & Staff Workshop: Using Collaborate
(Fully Online)
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Organized, Presented,
or Both
2013-2014 Academic Year
Date
Number
Attending
Both
Both
Both
Both
Both
Both
Both
Both
6/10/2013
6/11/2013
6/12/2013
6/13/2013
6/24/2013
6/25/2013
6/26/2013
6/27/2013
16
16
21
16
17
16
17
17
Both
9/11/2013
7
Both
9/20/2013
8
Both
9/25/2013
5
Both
9/27/2013
7
Both
Both
Both
Both
Both
10/4/2013
10/11/2013
10/18/2013
10/23/2013
10/25/2013
16
14
4
3
7
Both
10/23/2013
8
Both
Both
11/1/2013
11/8/2013
11
3
Both
12/27/2013
4
Both
12/9/2013
9
Both
1/31/2014
11
Both
2/21/2014
10
Both
2/27/2014
5
Both
2/28/2014
7
Both
3/12/2014
8
Both
3/28/2014
5
Both
4/17/2014
4
Both
9/24/2013
2
Both
9/25/2013
5
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Faculty & Staff Workshop: Using the CMS
Both
10/2/2013
4
Faculty & Staff Workshop: Using the CMS
Both
10/10/2013
6
Faculty & Staff Workshop: Using the CMS
Both
10/24/2013
2
Faculty & Staff Workshop: Using the CMS
Both
11/12/2013
2
Faculty & Staff Workshop: Using the CMS
Both
11/21/2013
5
Faculty & Staff Workshop: Using the CMS
Both
2/20/2014
3
Faculty & Staff Workshop: Using the CMS
Both
2/26/2014
3
Faculty & Staff Workshop: Using the CMS
Both
3/11/2014
1
Faculty & Staff Workshop: Using the CMS
Both
3/17/2014
1
Faculty & Staff Workshop: Using the CMS
Both
3/19/2014
2
Faculty & Staff Workshop: Using the CMS
Both
3/22/2014
1
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Both
9/16/13
8
Both
9/17/13
11
Both
9/18/13
12
Both
9/26/13
8
Both
9/30/2013
2
Both
10/01/13
7
Both
10/02/13
5
Both
3/10/14
1
Both
3/11/14
3
Both
3/12/14
3
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Achievement type (from
menu)
Jason Ano
Web Site Development
Jason Ano
Web Site Development
Jason Ano
Jason Ano
Web Site Development
Web Site Development
Jason Ano
Web Site Development
Jason Ano
Web Site Development
Jason Ano
Web Site Development
Jason Ano
Web Site Development
Jason Ano
Web Site Development
Jason Ano
Web Site Development
Jason Ano
Jason Ano
Web Site Development
Web Site Development
Jason Ano
Conference Presentation,
other
Nestor Arboleda
Service to department,
College, University,
community, and/or
professional society
Nestor Arboleda
Service to department,
College, University,
Citation
Semester
Complete redesign/development of
KHRCA website
Complete redesign/development of
Continuing Education website
Designed Career Traq website
Designed Partners for Progress
website and event presentation
Designed Walk to Aspire 2014
website
Designed 2014 Commencement
website
Developed and re-designed QPAC
website for new season
Designed artwork asset for QCC
Connect mobile application
Updated new exhibitions for Art
Gallery
Designed Digital Signage for
various departments/events
Redesigned College Homepage
Developed and designed new QCC
Live website for event streaming
Presented at CUNY IT Conference
for “Connecting the Dots for
Students at Queensborough
Community College”
Coordinator of the Honors
Conference; supervising 13 CLT’s,
working with them to ensure 18
classrooms were setup with
appropriate technology in support
of all event sessions.
Supervise all ACC lab staff
assigned to L-117 and LB-24
Spring 2014
Spring 2014
Fall 2013
Spring 2014
Spring 2014
Spring 2014
Fall 2013
Fall 2013
Fall 2013
Fall 2013/
Spring 2014
Fall 2013
Fall 2013
Fall 2013
Spring 2014
Fall 2013 &
Spring 2014
Queensborough Community College
Non-teaching Department
community, and/or
professional society
Nestor Arboleda
Denis Bejar
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to Department,
College, University
Denis Bejar
Service to Department,
College, University
Denis Bejar
Service to Department,
College, University
Nestor Arboleda
Nestor Arboleda
Nestor Arboleda
Nestor Arboleda
2013-2014 Academic Year
computer labs, including 7 Adjunct
CLT’s, Tech Fee and Work Study
students. Routinely provided
weekend coverage for the ACC
computer lab as needed.
Coordinated the installation of 11
podia into assigned classrooms
Summer
2013
Supervised and managed CLT’s to
install and image 29 iMac
computers and podium in M-130
Summer
2013
Respond to various service calls
related to 84 podia and 16 smart
carts throughout the campus.
Summer
2013,
Fall 2013,
Spring 2014
Summer
2013,
Fall 2013,
Spring 2014
Summer
2013,
Fall 2013,
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Setup and provided legacy
projectors and smart cart
configuration for the CLIP
department, as well as, repurposed
Provided technical support for
Commencement, Presidential
Lecture Series and other campus
events.
Managed the College’s transition
to Blackboard 9.1 including
designing and conducting
numerous Blackboard 9.1
workshops, and handling related
faculty and student support calls.
Served as the College Blackboard
Administrator providing day-today support for faculty, staff and
students in the use of Blackboard
via email, by phone, and group or
one-on-one training sessions;
Managing the
bbsupport@qcc.cuny.edu mailbox;
providing Blackboard workshops
to entire classes at the request of
the instructor; developing web,
multimedia and printed material
for Blackboard users; and
participating in the monthly phone
conference for CUNY’s
Blackboard Administrators.
Monitored, tested and supported
the implementation of Blackboard
Collaborate (Web conferencing
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Queensborough Community College
Non-teaching Department
Denis Bejar
Service to Department,
College, University
Denis Bejar
Service to Department,
College, University
Denis Bejar
Service to Department,
College, University
Denis Bejar
Denis Bejar
Curriculum or laboratory
development, workshop
conducted
Service to Department,
College, University
2013-2014 Academic Year
feature).
Developed and taught various
Collaborate Workshops for faculty
and staff
Wrote proposals, vender license
statements, test results and reports
for the installation of new Building
Blocks in the Blackboard Learning
Management System.
Worked in conjunction with the
Nursing Department, CUNY CIS
and EAC Inc. on the upgrade of the
EAC Outcomes Blackboard
Building Block. A reporting tool
used by the Nursing Department
to easily obtain test item statistics
that validate student attainment of
the learning outcomes, make
informed decisions regarding test
items and thus student retention.
Worked in conjunction with QCC
IT and CUNY CIS on the Starfish
Building Block proposal. Involved
in different phases of the project
such as: testing phase, reporting
outcomes to various CUNY
Committees and implementation
phase. The proposal was approved
in Spring 2014 and the Building
Block will be installed in Fall
2014.
ELearning Institute and New
Faculty Institute presentations
including Blackboard pedagogy
and technology. Instruct faculty on
how to integrate technology in
their classrooms focusing on Webbased applications; including
Blackboard, online discussion
boards, online surveys, and third
party programs like SafeAssign
and Softchalk.
Serve as a consultant to faculty in
the creation of Web-based
courses/course materials that
incorporate instructional design
principles with several types of
interactive technologies including:
virtual collaboration spaces,
videoconferencing, digital audio
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
and video on-demand, on-line
testing, surveys and student
progress tracking
Coordinate the enrollment of
faculty and students in new and
existing Blackboard Organizations.
Provided assistance and continued
support to various projects such as:
Service Learning – Teagle and
Study Abroad – Salzburg.
Worked with Professor Franca
Ferrari on evaluating a new
assessment tool for the speech
department (VOCAT). Provided
technical support and project
management guidelines for this
project.
Served as a consultant and
technical support person in the
migration process of SWIG
courses from Epsilen to
Blackboard. Conducted a
workshop and provided technical
support to this group on topics
such as: wikis, glossary, discussion
board, rubrics, blogs and self/peer
assessment.
Serve as a consultant and technical
support person in the CALTA 21
Project. Currently working with
Kitty Bateman and Patricia Lannes
on setting up a live online
symposium to disseminate
information on “Museums and
Institutions of Higher Education
Unite to Empower Adult English
Speakers of Other Languages
(ESOL)”
eLearning Institute materials
development including most recent
upgrades in the system.
Denis Bejar
Service to Department,
College, University
Denis Bejar
Service to Department,
College, University
Denis Bejar
Service to Department,
College, University
Denis Bejar
Service to Department,
College, University
Denis Bejar
Materials Development
Denis Bejar
Web Site Development
Developed, deployed and
maintained the Faculty Support
Site
Denis Bejar
Curriculum or laboratory
development, workshop
conducted
Met with faculty in one-on-one
sessions to provided training and
technical support as they
implement their web-enhanced,
Summer
2013, Fall
2013 &
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Queensborough Community College
Non-teaching Department
Denis Bejar
Conference Presentation
Denis Bejar
Service to department,
College, University,
community, and/or
professional society
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
2013-2014 Academic Year
hybrid and fully online courses.
“CIS Blackboard Support”, CUNY
IT Conference, New York, John
Jay College, December 2013
Joined a new CUNY Committee Testing Task Force. Responsible
for providing the QCC User
Acceptance Testing and Data
verification report of new
Blackboard add-on features to
CUNY CIS.
Manage academic software
including software distribution,
licensing distribution and licensing
accounting
Manage equipment storage, loan
and transfer to different academic
departments including academic
computers, laptops, projectors,
tablets and iClickers
Provide technical support and
maintenance to 83 smart class
rooms and 16 smart carts across
the campus
Set up, configured and distributed
12 MacBook Pros for eLearning
Institute Cohort VI
Fall 2013
Fall 2013 &
Spring 2014
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013
Fall 2013 &
Spring 2014
Summer
2013, Fall
2013, Spring
2014
Summer
2013
Set up master computer image to
clone 17 MacBook Pros for
eLearning Institute Cohort VII
Spring 2014
Set up 14 iPads with academic
applications and transfer
equipment to Library Department
Spring 2014
Set up 22 iPads with academic
applications for MAeP iPad
Workshop and also provided
technical support during the
workshop
Set up, configured and secured 35
new iMacs in Social Science Lab
M-130 and also set up a brand new
podium
Set up and configured 10 new
iMacs in Student Union Upper
Level
Fall 2013
Set up and configured 13 new
Fall 2013
Summer
2013
Spring 2014
Queensborough Community College
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Non-teaching Department
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Curriculum or laboratory
development, workshop
conducted
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Mark Chropufka
Service to department,
College, University,
2013-2014 Academic Year
iMacs in Student Union Lower
Level
Reorganize 24 computers and
cables in Small room L-117
computer lab
Spring 2014
Collaborate with CLTs from other
departments to set up and support 8
smart carts and 7 podiums for
Honors Conference
Replace 15 old Digital Signage
Channel Players and 30 Extrons on
Campus
Spring 2014
Upgrade 23 iMacs in CETL
computer lab with the new version
of deepfreeze
Fall 2013
Convert 11 classrooms into smart
rooms (including podium and
projectors)
Summer
2013
Manage academic software
including software distribution,
licensing distribution and licensing
accounting
Manage equipment storage, loan
and transfer to different academic
departments including academic
computers, laptops, projectors,
tablets and iClickers
Successfully negotiated an FTE
based Camtasia license agreement
with Tech Smith saving the
university in excess of $18,000
over 6 years.
Created and conducted podium
training sessions for faculty and
canvased for survey feedback.
Coordinated equipment upgrade of
42 podium rooms allowing us to
more accurately monitor room
usage, acquire improved data and
provide better reporting on this
information via Fusion
RoomView, our Crestron room
management system.
Supervised and coordinated with
the Podium vendor, Central
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013
Fall 2013 &
Spring 2014
Spring 2014
Spring 2014
Fall 2013 &
Spring 2014
Summer
2013 & Fall
2013
Summer
2013
Queensborough Community College
Non-teaching Department
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
2013-2014 Academic Year
Receiving, Building and Grounds,
Registrar and the affected
academic departments to ensure
the timely delivery, infrastructure
availability and respective
configuration of 11 new e-podia
for their designated classrooms.
Project Manager of M-130 Tech
Flex computer classroom
conversion, supervised resource
allocation and ensured furniture
and equipment installed to
specification, oversaw installation
and imaging of 29 iMac
workstations and setup of new LT
Nomad podium
Supervised, in conjunction with
Academic Literacy, the rebuild of
Humanities 339, including layout,
networking of new computers, reconfiguration of podium and
related equipment.
Directed CLT team through rebuild
of the MMCR with deployment of
24 new iMacs and the creation of a
new Tech Flex Mac and Windows
Bootcamp image.
Oversaw the imaging and rollout
of 23 new iMacs to Student
Government and the subsequent
distribution of all legacy hardware
to Student Government.
Managed Campus wide digital
signage upgrade scheduling and
coordination of resources with web
team, RnB and Visix. Project
included creation of new virtual
server, installation of latest Visix
software, rollout and configuration
of 15 new channel players and
accompanying Extron hardware
for 31 TV displays.
Guided CLT team through upgrade
of Veralab lab monitoring software
to latest server and client versions,
rolling out software to all 114
machines in L-117 and LB-24.
Served as editor of the College’s
fiscal year 2015 Technology Fee
Expenditure Plan and completed
Summer
2013
Summer
2013
Spring 2014
Fall 2013 &
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Queensborough Community College
Non-teaching Department
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Mark Chropufka
Service to department,
College, University,
community, and/or
professional society
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Service to department,
College, University,
community, and/or
professional society
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Curriculum or laboratory
development, workshop
conducted
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Curriculum or laboratory
development, workshop
conducted
Bing-Chuan Chiu
Web Site Development
2013-2014 Academic Year
required reporting of 2013-14
Technology Fee expenditures to
CUNY Central.
In Bruce Naples’ absence,
administer and review expenditure
of $2,350,000 Tech Fee budget,
liaison between academic
departments and Finance for
purchase requests.
Guided CLT team, as well as,
supported them in deploying
required upgrades, including
Adobe, Java, Office and Windows
system updates for 114 ACC lab
computers.
Manage college Survey Monkey
account, create and distribute
surveys for faculty
Spring 2014
Fall 2013 &
Spring 2014
Fall 2013 –
Spring 2014
“Software Testing and Quality
Assurance: Hands-On”
“Agile Software Development and
UML Course 933 4 Days”
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
“Project Management for Software
Development”
“User and System Requirements
for Successful Software
Development”
Developed “ASAP Registration”
Web Application with Backend
Management System
Conduct training and support for
“ASAP Registration” Web
Application with Backend
Management System
Developed “ASAP WorkShops”
Web Application with Backend
Management System
Developed “Printing Services
Request Form” Web Application
with Backend Management System
Conduct training and support for
“Printing Services Request Form”
Web Application with Backend
Management System
Developed
“Accounting Learning Readiness
Survey with score reporting“ Web
Application with Backend
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Queensborough Community College
Non-teaching Department
Bing-Chuan Chiu
Curriculum or laboratory
development, workshop
conducted
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Web Site Development
Bing-Chuan Chiu
Other (please explain)
Mary Kasworm
Service to department,
College, University,
community, and/or
professional society
Mary Kasworm
Service to department,
College, University,
community, and/or
professional society
Mary Kasworm
Service to department,
College, University,
community, and/or
professional society
Mary Kasworm
Service to department,
College, University,
2013-2014 Academic Year
Management System
Conduct training and support for
“Accounting Learning Readiness
Survey with score reporting” Web
Application with Backend
Management System
Developed “Share A Ride” web
application
Developed “Registrar Workshops“
web application with backend
Management system
Developed “Early Registration“
transaction web application
Developed “Registrar Curriculum
Change Request Form” web
application with backend
Management system
QCC Connect Mobile App –
developed the RSS feed that drives
the events portion of this project.
Developed “College Now
Registration“ web application
Developed ‘Walk to Aspire“
transaction web application
“Printing Services Request Form”
additional fields and User Interface
changes
Entered into the CUNYfirst
eProcurement system over 220
highly technical ACC & Tech Fee
department purchase requisitions
for ACC and all campus
departments.
On a weekly basis, oversee the
accuracy, tracking, & archiving of
all timesheets for ACC Staff,
Adjunct CLTs, College Assistants,
department and ePortfolio Tech
Fee Interns, as well as, maintain an
electronic database for all
aforementioned parties.
Organizes three separate schedules
for the ACC Lab, i.e. Tech Fee,
Work Study and Adjunct CLT, as
well as, supervising time worked
and identifying coverage as needed
for openings and absences.
Processed 26 stipend applications
for Faculty e-Learning Institute
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Fall 2013 &
Spring 2014
Queensborough Community College
Mary Kasworm
Mary Kasworm
Mary Kasworm
Mary Kasworm
Mary Kasworm
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Non-teaching Department
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Website Development
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
2013-2014 Academic Year
Post new workshops to the website
database each semester
Processed monthly ACC corporate
credit card purchases, following up
on invoice tracking and
reconciliation.
Create work orders and ensure
department and accompanying lab
is appropriately stocked with
needed supplies.
Route several hundred phone calls
to ACC full & part time staff to
ensure they are directed to the
appropriate area.
Provide as appropriate hourly
assignment worksheets to Adjunct
Services, Budget and Personnel
each semester for all Tech Fees,
College Work Study, and Adjunct
CLT’s. Produce non-teaching
appointment letters and submit
related paperwork as required.
Setup and configured 35 new
iMacs in Social Science M-130
Provided support and maintenance
for 83 smart classrooms and 16
smart carts across campus
Maintained and upgraded114
computers in L-117 with current
revisions of software
Presented New Faculty Orientation
Podium Workshop in M-130
Summer
2013,
Fall 2013 &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Summer
2013
Summer
2013/ Fall
2013/ Spring
2014
Summer
2013/ Fall
2013/ Spring
2014
Fall 2013
Designed webpage in Student side
for College website
Assisted students and faculty
Using CunyPortal and Cunyfirst
CRM
Fall 2013
Setup 13 new iMacs with
requested software in Student
Fall 2013
Fall 2013
Queensborough Community College
Non-teaching Department
David Moretti
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
David Moretti
Curriculum or laboratory
development, workshop
conducted
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Curriculum or laboratory
development, workshop
conducted
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
David Moretti
David Moretti
2013-2014 Academic Year
Union Lower Level
Upgraded 23 iMac in CETL with
new revision of Adobe Creative
Suite 6 and Deepfreeze 7.73
Fall 2013
Attended Blackboard
Administrator training workshop
Upgraded LB-24 with new HP
8300 PCs and Required software
Fall 2013
Setup 10 new iMacs with
requested software in Student
Union Upper Level
Spring 2014
Setup 13 new iMacs with
requested software in Student
Union Lower Level
Spring 2014
Maintain AXIS cameras
throughout the campus
Summer
2013/Fall
2013/ Spring
2014
Fall 2013
Developed and deployed new
Alumni & Friends
Redesigned and developed Faculty
& Staff website
Developed new Business Affairs
website
Conducted Web coordinator
training on the new CMS for
department liaisons
Developed and managed the Social
Sciences website redesign
Developed and managed the
Business website redesign
Developed and managed the
Physics website redesign
Managed the Visix AxisTV
upgrade project
Fall 2013
Fall 2013
Fall 2013
Fall 2013
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Implemented new functionality for
AxisTV (RSS Publication, Mobile
Media, Twitter integration)
Spring 2014
Conducted Web coordinator
training on the new CMS for
department liaisons
Spring 2014
Queensborough Community College
Non-teaching Department
David Moretti
Service to department,
College, University,
community, and/or
professional society
David Moretti
David Moretti
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Web Site Development
David Moretti
Bruce Naples
Web Site Development
Curriculum or laboratory
development, workshop
conducted
Bruce Naples
Service to department,
College, University
David Moretti
David Moretti
2013-2014 Academic Year
Continuing support and
modification efforts for the entire
college website including key
changes to Governance, the
President’s site, and Single Stop
Installed new Video SAN storage
array for ACC’s video team
including migration of existing
data to new array
Installation of new Servers and
SAN for data backup and
redundancy of hosted virtual
servers for college and ACC
Creation and deployment of new
Fusion server for ACC
management of Crestron
Roomview controllers
Developed and deployed new
Career Services Jobs/Internships
opportunities site
Redesigned and deployed Sports
website
Project Management work for Print
Shop Duplication project
Project Management work for
ASAP student enrollment project
Project Management work for
Registrar’s Change of
Curriculum/Plan Request
application project
Project Management work for
College Now’s new online student
enrollment application
Developed and deployed new
Assessment website
Redesigned and deployed new
Strategic Planning, Assessment,
and Institutional Effectiveness
website
Developed and deployed new
General Education website
Redesigned Art & Design website
Met with faculty in one-on-one
sessions to provided training and
technical support as they
implement their web-enhanced,
hybrid and fully online courses.
Provided oversight of academic
software licensing distribution.
Fall 2013 &
Spring 2014
Winter 2014
Spring 2014
Fall 2013
Spring 2014
Fall 2013 &
Spring 2014
Spring 2014
Fall 2013
Spring 2014
Spring 2014
Fall 2013
Spring 2014
Spring 2014
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013,
Fall 2013 &
Queensborough Community College
Bruce Naples
Non-teaching Department
Service to Department,
College, University
Bruce Naples
Service to Department,
College, University
Bruce Naples
Service to Department,
College, University
Bruce Naples
Service to Department,
College, University
Bruce Naples
Service to Department,
College, University
Bruce Naples
Service to Department,
College, University
Bruce Naples
Service to Department,
College, University
Bruce Naples
Curriculum or laboratory
development, workshop
conducted
Bruce Naples
Materials Development
Bruce Naples
Curriculum or laboratory
development, workshop
2013-2014 Academic Year
Served as the College
representative to the CUNY
Committee on Academic
Technology (CAT)
Served as the College
representative on two CUNY CAT
sub committees: ePortfolio &
Innovative and Disruptive
Technologies (IDT-CAT)
Member of the eTeam that
adjudicates summer institute
applications, re-creates, oversees,
and teaches the Summer eLearning
Institute workshops.
Served as the President’s Liaison
to the Academic Senate Standing
Committee on eLearning
Project Designer & Supervisor of
Moving Ahead with ePortfolios
(MAeP) project where faculty
members progressively implement
the Integrative Learning VALUE
rubric into a class assignment.
Technical Consultant to the
English Department’s Pedagogy of
Surprise project: eBooks & Omeka
Database.
Monitored, tested and supported
the implementation of Blackboard
Collaborate (Web conferencing
feature).
Developed and taught various
Collaborate Workshops for faculty
and staff
eLearning Institute and New
Faculty Institute presentations
covering campus technology.
Instructed faculty on how to
integrate technology in their
classrooms focusing on
Multimedia and Web-based
applications.
eLearning Institute and New
Faculty Institute materials
development.
Developed and provided faculty
workshop instruction including:
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
Queensborough Community College
Non-teaching Department
conducted
Bruce Naples
Service to Department,
College, University
Bruce Naples
Service to Department,
College, University
2013-2014 Academic Year

Blackboard Collaborate –
synchronous communication
 Epsilen Environment:
ePortfolio, Group, Course
(LMS) tools
 Camtasia – used by students
and faculty to create digital
stories (movies)
 Several eBook creation tools:
Apple iBooks Author, Creative
Book Builder, The People’s
eBook
 Use of Apple iPads for
teaching
 MS-Office components: Word,
PowerPoint, Excel, Outlook,
Access
Managed and provided oversight
of $2,350,000 Student Technology
Fee expenditures
Provided oversight and supervision
of:
 Academic Computing Center (L117 & LB-24) – 124 computers –
staffed M-F: 9AM–9PM, Sa 103PM
 Multimedia Classroom (L-117b)
– 24 student dual-boot iMac
computers and instructional
podium; serves faculty
development workshops, campus
multimedia & ePortfolio class
projects
 College Blackboard
Administrator & Online
Technical Developer - Denis
Bejar
 Academic Technology CLT
Team
 College Web Master - David
Moretti
 College Web Designer & Campus
Digital Signage Creator - Jason
Ano
 Web Programmer & Survey
Monkey Administrator - BingChuan Chiu
 College Videographer - Phillip
Roncoroni and his videography
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Queensborough Community College
Non-teaching Department
Phillip Roncoroni
Other (please explain)
Phillip Roncoroni
Other (please explain)
Phillip Roncoroni
Other (please explain)
Phillip Roncoroni
Other (please explain)
Phillip Roncoroni
Other (please explain)
Phillip Roncoroni
Other (please explain)
2013-2014 Academic Year
team: p/t Video Editors, p/t
Photographer
 Tech Fee Student Interns that
support academic technology
 Grant funded academic
technology team that supports
HIPs and other technology related
efforts by faculty
Managed the ACC videography
staff, covering 141 campus events
which were posted on either
TigerMedia, the QCC YouTube
channel, or used on the website
(promotional, Blackboard, etc.).
Managed the ACC photography
staff, covering 172 campus events
(JUN 1, 2013 thru MAY 26, 2014)
or photo shoots, for use on the
website, social media, marketing
purposes, the yearbook, etc.
VIDEO STATISTICS - Our
YouTube channel received
1,414,615 views (JUN 1, 2013 thru
MAY 26, 2014) and we gained an
additional 3,485 subscribers.
Presidential Lecture live stream –
Coordinated with Michael Smith of
the CUNY Commons to utilize
their server for QCC’s third
external live stream event for
Jillian Warsi lecture. Notably, first
streaming event was for 2013
Presidential Lecture Series
featuring Jules Allen and second
was for Commencement 2013.
Researched and purchased
necessary equipment and trained
departmental CLTs to monitor the
live stream and camera equipment
during the event.
Commencement live stream – As
the CUNY Commons server was in
use this day, researched a live
streaming host company, obtained
a quote, and then worked with, and
tested the equipment setup with the
IT department to do the first QCC
live stream of Commencement.
Live camera projection – OAA
requested that we have a camera on
Summer
2013/Fall
2013/Spring
2014
Summer
2013/Fall
2013/Spring
2014
Summer
2013/Fall
2013/Spring
2014
Spring 2014
Summer
2013
Spring
2013/Fall
Queensborough Community College
Non-teaching Department
Phillip Roncoroni
Other (please explain)
Phillip Roncoroni
Service to department,
College, University,
community, and/or
professional society
Phillip Roncoroni
Other (please explain)
Scott Underwood
Service to department,
College, University,
community, and/or
professional society
Scott Underwood
Service to department,
College, University,
community, and/or
professional society
Web Site Development
Scott Underwood
2013-2014 Academic Year
the balcony of the QPAC Theatre
framing the students at the Honors
Convocation and Dean’s List, with
their image being projected behind
them as they walked across stage.
Researched the necessary
equipment, obtained quotes,
coordinated with B&G to have a
300 ft. HDMI cable permanently
installed there, and then tested and
implemented the necessary
workflow for those events.
Summer website photo shoot –
Marketing requested a multi-day
photo shoot with students for
website recruitment and
promotional purposes. Coordinated
with Bonnie Cook to utilize and
schedule tutors from the Student
Learning Center and our ACC
photo staff. These photographs
ended up being used on the
website, social media and print
advertisements.
Speech/Theater video editing
equipment – Met with Speech and
Theater faculty in April and May
2013 to assess their needs for a
new video-editing lab.
Recommended hardware
configurations and obtained
necessary quotes for purchasing.
Helen Marshall tribute video – The
ACC produced a tribute video for
retired Queens Borough President
Helen Marshall, for President Call
and the Marketing and
Communications department.
Provided technical support and
performed maintenance for 83
smart classrooms and 16 smart
carts across the campus (including
podiums, projectors, Crestons, and
cameras)
Provided technical support for
students and faculty for
Blackboard and CUNY Portal
Maintained student support section
of the Queensborough Community
2013/Spring
2014
Summer
2013
Spring 2013
Started
Summer
2013
Summer
2013, Fall
2013, Spring
2014
Summer
2013, Fall
2013, Spring
2014
Summer
2013, Fall
Queensborough Community College
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Non-teaching Department
2013-2014 Academic Year
College website
2013, Spring
2014
Summer
2013, Fall
2013, Spring
2014
Summer
2013
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Other (please explain)
Maintained 114 computers in the
Academic Computing Center
student lab.
Converted M-130 into a tech flex
classroom (including 35 iMacs and
1 podium)
Converted 11 classrooms into
smart rooms (including podiums
and projectors)
Summer
2013
Setup and configured 13 iMacs in
Student Union Lower Level
Fall 2013
Upgraded 23 iMacs in CETL
computer lab
Fall 2013
Setup and configured 10 iMacs in
Student Union Upper Level
Spring 2014
Created new layout and
Reorganized 24 computers and
equipment in Small room L-117
computer lab
Upgraded campus digital signage
system (including 15 channel
players and 30 Extron controllers)
Spring 2014
Collaborated with CLTs from other
departments to setup and support 8
smart carts and 7 podiums for the
Honors Conference
Stream 2013 Commencement
ceremony
Spring 2014
Spring 2014
Spring 2014
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Conference Presentation - published as proceedings
Materials Development
Book, introduction, preface, etc.
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from
menu)
Equipment
Equipment
Equipment
Description of
Change
Reason for Change Date/Semester
Acquisition of new
Storage Area
Network (SAN) in
ACC
Acquisition of new
Servers and SAN in
ACC
Increase space for
video/digital media
assets
Acquisition and
deployment of 10
new e-podia and 2
QP II’s.
Increase the number
of classrooms with
state of the art
podium technology
Spring 2014
Critical failure of
Spring 2014
primary ACC server,
no redundancy
Summer 2013
Evaluation of
Change*
Increased capacity
and improved
performance for
video editing
Data Backup, High
Availability, and
Disaster Recovery
schemas in place.
Improved
performance and
system up-time
Provide faculty and
students with a more
enriching educational
technology
experience.
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
E. ASSESSMENT AND EVALUATION, 2013-2014
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Actual
outcome(s)
Recommended
action plan
Faculty & Staff
Development Technology
Workshops (other)
Survey Results:
Offering Online
Workshops: At least
80% of participants
will indicate a high
level of satisfaction
and usefulness of
subjects taught in the
workshops
Teaching survey
results – Cohort IV:
70% of participants
will teach their
respective course for
the second time
Participants
indicated
greater than
95% of
satisfaction and
usefulness of
subjects taught
in the
workshops.
56% of
participants
taught their
respective
course for the
second time
and this was
due to the fact
their
department
cancelled some
of these
courses.
Continue offering
Faculty and Staff
Development
Workshops
Continuing
The ACC will
provide eLearning
support based on
the
recommendations
of the Faculty
Mentors
Continuing
eLearning Faculty
Development
Institutes &
Program
Teaching survey
results – Cohort V 80% of participants
will report satisfaction
after completing their
obligation to the
Institute
The ACC will
offer continued
eLearning support
based on the
recommendations
of the Faculty
Mentors
Continuing
Video recordings
made / edited /
posted
Number of videos
recorded and edited for
the current year.
Participants
indicated
greater than
89% of
satisfaction
after
completing
their obligation
to the Institute
141 videos
created for
campus events
which were
Report videos
recorded and
edited from this
year.
Continuing
eLearning Faculty
Development
Institutes &
Program
Recommended
status of Core
Activity and KPI
(see menu)
Queensborough Community College
Non-teaching Department
Specification,
purchase,
installation and
maintenance of
classroom
technology
Number of classrooms
affected: Report a 5%
increase in new
podium classrooms.
Specification,
purchase,
installation and
maintenance of
classroom
technology
Determine Classroom
Use (using measured
bulb hours): Provide
report of semester
lamp hours usage for
each podium
classroom.
posted on
either
TigerMedia,
the QCC
YouTube
channel, or
used on the
website
Reported a
14.3% increase
in new podium
classrooms.
Provided report
showing
average lamp
usage was 265
hours for each
classroom
equipped with
podium
technology.
2013-2014 Academic Year
Report number of
classrooms
receiving new
podium
technology
Continuing
Provide report of
Spring 2014
semester lamp
hours usage for
each podium
classroom.
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
eLearning Faculty
Survey Results: High
Development
Level of Institute Topic
Institutes & Program Satisfaction
eLearning Faculty
Number of blended &
Development
asynchronous courses
Institutes & Program added to course offerings
Target Outcome(s)*
Plan for Achieving
Target Outcome
At least 80% of
participants will indicate
a high level of
satisfaction and
usefulness of subjects
taught in the workshops.
At least 12 of the 16
attendees will teach their
developed course during
Spring 2015.
After completion of the
Institute a survey will be
taken and analyzed
Data will be collected
from Institutional
Resources during the
Spring 2015 semester.
Queensborough Community College
Non-teaching Department
Blackboard and
other eLearning
Services & Support
Satisfaction as reported in
workshop exit survey
results
Specification,
purchase,
installation and
maintenance of
classroom
technology
Faculty Training in
Podium Use Survey
Results
Specification,
purchase,
installation and
maintenance of
classroom
technology
Classroom Use (using
measured lamp hours)
At least 80% of
participants will indicate
a high level of
satisfaction.
At least 85% of
participants will indicate
a high level of
satisfaction and
usefulness of subjects
taught in the podium
workshop.
Show Fall and Spring
comparison of classroom
usage with specific
semester average
projector lamp hours for
each podium classroom.
2013-2014 Academic Year
After completion of each
workshop a survey will
be taken and analyzed
Respond to specific epodia questions from
faculty participants in
class and request faculty
members complete
survey as workshop
concludes.
Report lamp usage from
Fall and Spring semester
during reporting period.
Compare to previous
results.
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Office of Strategic Planning,
Assessment, and Institutional Effectiveness, please send it to your divisional
head or supervising dean for review and approval. Once approved and
submitted, the report will be posted as a pdf document on the college’s
website.